Shows
The People Playbook with Jason TaylorGeoffrey Toffetti - Chief Executive Officer, Frontline Performance GroupWhat separates great leaders from average ones?In this episode of The People Playbook, Jason Taylor sits down with Geoffrey Toffetti, CEO of Frontline Performance Group, to discuss the leadership principles that drive high-performing teams and thriving cultures.Geoffrey shares lessons from leading major business transformations, scaling a company from services to SaaS, and building an organization where people come first. The conversation explores trust, employee engagement, coaching, accountability, culture, leading through change, and why the best leaders are willing to step into the fire before asking their teams to do the same....
2026-06-0234 min
No Vacancy Live!Servers Leave $5,000–$8,000 a Year on the Table—Here's WhyHotel restaurants lose revenue in boring ways—slow first drink delivery, late refills, and servers who don't know what they leave on the table. Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington Hospitality, break down CheckMax and the coaching system that uses POS data, leaderboards, and short training to drive stronger F&B performance. 🍸 Geoffrey targets an easy win: get the first drink out fast, then replenish sooner so tables order a third round 📊 CheckMax shows servers where they rank and what the gap costs them using leaderboards and gami...
2026-05-0610 minNo Vacancy Live!Front Desk Upsells Cut Turnover by 40% and Raise PayFront desk upsells didn't just add revenue — they cut turnover by 40% in one operator's portfolio. In video 2 of this series, Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington, break down how hotels train front desk teams to build rapport, tailor offers, track performance, and pay incentives that actually keep people. 🧠 Train the conversation: ask a few questions at check-in, then match the offer to the guest's reason for travel 📊 Use data for daily coaching: agents see their stats, managers coach in real time, performance improves fast 🎮 Gamify the front d...
2026-04-2210 minNo Vacancy Live!How Hotels Raise Guest Scores and Upsell Revenue TogetherSloan Dean put a number on it: Frontline Performance Group drove a 3–5% RevPAR lift in the hotels where he used it—so he expanded it across the portfolio. I brought in Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington and now a fellow podcaster, to kick off a 3-part series on how hotels activate the front line to grow revenue and improve the guest experience at the same time. 📈 Sloan shares what surprised him: he still saw lift even in hotels that already used Nor1 🏨 He also saw real upsid...
2026-04-0808 min
Dine & DishHidden Revenue: How Your Frontline Team Drives Profit This week, I'm joined by Geoffrey Toffetti, CEO of Frontline Performance Group, for a conversation every restaurant operator needs to hear. With over 20 years in hospitality and experience working with brands like Marriott, Hilton, and Hyatt, Geoff breaks down one of the biggest missed opportunities in our industry—your frontline team. We dive into how everyday guest interactions directly impact revenue, where operators are unknowingly leaving money on the table, and how small shifts in behavior can drive measurable results. From missed upsells to inconsistent service, Geoff shares how to close the gap between operations an...
2026-04-0852 min
Hoteliers’ VoiceThe Q Hotel Collection: Last Mile RevenueWe talk a lot about digital channels, distribution and pricing strategy, but what happens when the guest actually walks through the door? In this episode of Hoteliers’ Voice, I sit down with Gail Peters from the Q Hotels Collection and Geoffrey Toffetti from Frontline Performance Group to explore what they call “last mile revenue”.With 19 four-star hotels across Great Britain, Q Hotels had the scale, the rooms and the opportunity. What they needed was consistency, visibility and a structured way to empower front office teams to enhance the guest experience while driving incremental revenue. The result has been a...
2026-03-1627 min
The IndustryGeoffrey ToffettiThis weeks guest is Geoffrey Toffetti, who joins us from Orlando, Florida. Geoffrey is the CEO of Frontline Performance Group, a global company that helps hotels and hospitality brands unlock revenue growth by empowering their frontline teams. With more than two decades of experience across hospitality, operations, and technology, Geoffrey specializes in helping organizations transform everyday guest interactions into meaningful service experiences that also drive measurable business results.
Geoffrey’s career began in the hospitality industry, where he worked his way up from roles such as valet and front desk agent to leadership positions in guest services. Th...
2026-03-0947 min
The CEO Project PodcastProven Steps That Will Improve Your Front Line PerformanceWhat if improving front line performance—not more marketing or new leads—was the fastest way to grow your business worth? If you're feeling pressure to grow revenue while controlling costs, this episode speaks straight to that tension. You'll hear how leaders in hospitality use front line performance, personalization, and smart systems to capture revenue that's already there—while creating better customer experiences and stronger loyalty. The same thinking applies to any business with customer-facing teams and real growth goals. What you'll gain from listening: How front line performance directly impacts revenue and loyalt...
2026-02-0934 min
The Hotel Investor PlaybookStop Treating Your Front Desk Like An Expense. It's A Profit Center | Geoffrey Toffetti E64Stop treating your front desk like an expense; it's costing you hundreds of thousands in property value. The biggest mistake boutique hotel owners make isn't about the property itself. It's ignoring the untapped revenue sitting right at your check-in counter.In this episode, you'll discover how to turn your front desk into a profit center that can add 5% to your bottom line and potentially $500,000 to your hotel's valuation.A hospitality revenue expert who helped pioneer the car rental upsell model and has spent 25+ years turning frontline employees into sales engines joins us to break down...
2025-12-3040 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesEmpower Your Team, Elevate Your Guests with Geoffrey Toffetti of Frontline Performance GroupSend us Fan MailZack sits down with Geoffrey Toffetti, CEO of Frontline Performance Group, to talk about why the guest experience can never exceed the employee experience. Geoffrey explains how clear standards, consistent measurement, and coachable behaviors turn service into revenue. He shares practical ways to set expectations, train for the right language, and use recognition and incentives that actually drive results.Zack and Geoffrey discuss: Frontline culture as the brand experience Reward, recognition, and accountability From selling to serving with better recommendations Leaderboards and measurement that lift performance Setting clear standards leaders can e...
2025-12-0417 min
The Restaurants Grow Podcast - How marketing and operations come together for restaurant success.How to Grow Your Restaurant Business with Geoffrey ToffettiDiscover marketing and operations tips, tricks and tactics that you can start to implement today on how to successfully grow your restaurant business with Geoffrey Toffetti, CEO of Frontline Performance Group.
2025-12-0330 min
RESTAURANT STRATEGYSimple Tricks for Growing Revenue with CEO of Frontline Performance Group#503 - Simple Tricks for Growing Revenue with CEO of Frontline Performance Group
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2025-12-0135 min
The Restaurant Technology Guys Podcast brought to you by Custom Business SolutionsUnlocking Hidden Revenue in Restaurants: A Conversation with Geoffrey Toffetti of FPGIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), to discuss how restaurateurs can unlock hidden revenue, improve staff performance, and elevate guest experience without additional advertising costs. Geoffrey shares insights from his extensive career in hospitality and corporate consulting, detailing FPG's innovative solutions that utilize real-time analytics and AI-powered training. The conversation highlights the importance of systemized training for frontline employees, focusing on maximizing revenue through service-based sales techniques. Listeners will gain valuable knowledge on making meaningful investments in staff to drive up to 10% revenue growth...
2025-11-2436 min
The Social HotelierThe Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit
What if the secret to hotel success wasn’t found in flashy marketing or expensive renovations, but in the people at your front desk?
In this powerful conversation, Sam-Erik Ruttmann speaks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), whose journey from valet to visionary redefines what leadership and resilience look like in hospitality.
Geoffrey shares raw insights on:
✅ Leading through crisis, and turning a 90% revenue loss into a cultural victory.
✅ Empowering frontline staff to doub...
2025-11-0428 min
Hospitality Strategy Lab with Jason LittrellThe Art of Team Engagement with Geoffrey Toffetti from Frontline Performance GroupGet 20+ reviews a week on autopilot with our Accelerator installed in 30 minutes or less. Head to Jlittrell.com for free trial.
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In this conversation, Jason Littrell speaks with Geoffrey Toffetti from the Frontline Performance Group, discussing the importance of optimizing employee performance in the hospitality industry. They explore the challenges of employee turnover, the significance of training for sales and service excellence, and the role of data and AI in improving performance. The discussion also covers the impact of incentives and gamification on staff motivation, as well as practical advice for restaurant owners to enhance...
2025-10-2728 min
Product Led Growth Leaders153 - Revolutionizing Frontline Sales: Turning Order Takers into Revenue Makers with Frontline Performance Group's Geoffrey ToffettiYour host, Thomas Watkins, talks with the CEO at Frontline Performance Group, Geoffrey Toffetti. Geoffrey discusses how hotels and service businesses can boost revenue by empowering frontline employees—like front desk agents and servers—with the Engage SaaS platform. He explains how Engage uses AI-driven insights, goal tracking, and incentives to transform staff from order takers into service-based sales professionals. Geoffrey highlights the importance of natural, customer-focused upselling, and shares real-world results, including significant revenue growth and improved guest experiences, demonstrating the value of investing in frontline employee development.Learn more about Geoffrey's work HERE.
2025-10-2218 minProduct Led Growth Leaders153 - Revolutionizing Frontline Sales: Turning Order Takers into Revenue Makers with Frontline Performance Group's Geoffrey ToffettiYour host, Thomas Watkins, talks with the CEO at Frontline Performance Group, Geoffrey Toffetti. Geoffrey discusses how hotels and service businesses can boost revenue by empowering frontline employees—like front desk agents and servers—with the Engage SaaS platform. He explains how Engage uses AI-driven insights, goal tracking, and incentives to transform staff from order takers into service-based sales professionals. Geoffrey highlights the importance of natural, customer-focused upselling, and shares real-world results, including significant revenue growth and improved guest experiences, demonstrating the value of investing in frontline employee development.Learn more about Geoffrey's work HERE.
2025-10-2218 min
The Bar Business Podcast: Bar & Pub Owner Profits, Marketing & OperationsHow Restaurant and Bar Data Exposes Revenue Leaks Staff Performance Gaps and Sales Losses with Geoffrey ToffettiToo many bar and restaurant owners rely on gut feel to judge staff performance and profit.A packed house doesn’t mean you’re making money and a friendly server doesn’t always mean a top performer.In this episode, Geoffrey Toffetti reveals how data, not guesswork, uncovers hidden revenue leaks, lazy service habits, and quiet performance killers.You'll learn how top hospitality brands are using AI, psychology, and POS metrics to spot gaps, train smarter, and increase revenue without more hours or more guests.If you’ve ever asked, “Why are we bus...
2025-10-2232 min
50 Shades of HospitalityHow Discretionary Effort Fuels Revenue in HospitalityIn this episode, we speak to Geoffrey Toffetti, who is the CEO of Frontline Performance Group and a veteran in the hospitality field. We talk to Geoffrey about Discretionary Effort and why it is so important for hospitality businesses to encourage, motivate and engage their teams. Geoffrey explains what discretionary effort is and how it can be the link between excellent service, motivated staff and revenue increases. Geoffrey also gives some very clear advice on how managers can improve organizational excellence and he shares some personal stories on how...
2025-10-1330 min
The Post Shift Podcast with Shawn SooleGeoffrey Toffetti on Turning Frontline Staff into Revenue DriversJoin Shawn Soole in a dynamic conversation with Geoffrey Toffetti, a hospitality insider turned CEO who’s reshaping how frontline teams drive guest experience and revenue. From his early days as a hotel valet to leading FPG’s SaaS revolution with IN‑Gauge, Geoffrey shares the behind‑the‑scenes strategies that empower hotels to sell more, serve better, and scale smarter.What You’ll Learn• Geoffrey’s journey from valet to C‑suite—building empathy and strategy from the ground up • FPG’s pivot from consulting to a scalable SaaS model, d...
2025-10-1045 min
The Post Shift Podcast with Shawn SooleTRAILER - Geoffrey Toffetti on Turning Frontline Staff into Revenue DriversNEW EPISODE drops Friday 9am PST In this trailer, I sit down with frontline efficiency expert Geoffrey Toffetti to explore how creating a nurturing workplace culture can drive stronger performance and ultimately boost revenue per employee.
2025-10-1002 min
Million Dollar RelationshipsThe Power of Leading with Trust with Geoffrey ToffettiWhat if the key to business growth wasn't just strategy, but building trust at every level? In this episode, Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), shares his journey from starting as a hotel valet to leading the world's top company in frontline sales performance for hospitality. With 30 years of proven results and partnerships with global hotel giants like Hilton, Hyatt, Marriott, Radisson, and IHG, FPG empowers frontline teams to maximize revenue, improve guest experiences, and drive employee engagement, all through its innovative IN-Gauge SaaS platform. Geoffrey reflects on pivotal mentors, lessons from scaling...
2025-10-0335 min
The Business Philosopher Within YouScaling Culture with SaaS: How to Turn Frontline Employees into Revenue DriversWhat does it take to scale organizational culture with Software As a Service (SaaS) business model, and ensure your business thrives for the long haul? In this episode of "The Business Philosopher," host Bhavesh Naik dives into the secrets of building high-performing, resilient organizations with special guest Geoffrey Toffetti, CEO of Frontline Performance Group (FPG). Drawing from decades of experience, Geoffrey shares how FPG has revolutionized the hospitality industry, transforming frontline employees into empowered revenue drivers while fostering a culture of collaboration and growth.Key topics include:Unlocking the potential of...
2025-09-251h 04
The Business Philosopher Within YouScaling Culture with SaaS: How to Turn Frontline Employees into Revenue DriversWhat does it take to scale organizational culture with Software As a Service (SaaS) business model, and ensure your business thrives for the long haul? In this episode of "The Business Philosopher," host Bhavesh Naik dives into the secrets of building high-performing, resilient organizations with special guest Geoffrey Toffetti, CEO of Frontline Performance Group (FPG). Drawing from decades of experience, Geoffrey shares how FPG has revolutionized the hospitality industry, transforming frontline employees into empowered revenue drivers while fostering a culture of collaboration and growth.Key topics include:Unlocking the potential of...
2025-09-241h 06
Schulering HUB Talking Hospitality PodcastHow to Train Hotel Staff to Sell More | Geoffrey ToffettiFrom hotel valet to CEO of one of the world’s leading hospitality training companies, Geoffrey Toffetti’s journey is a masterclass in resilience, ambition, and the power of upselling. In this episode of Talking Hospitality by Schulering HUB, Geoffrey shares with Mauricio how a single skill, upselling at the front desk, transformed his career and eventually scaled into a training platform that has helped more than 2,500 hotels worldwide boost revenue, staff morale, and guest satisfaction.We discover the biggest challenge hotels face when engaging staff in selling more
2025-08-2131 min
Hospitality Mavericks Podcast Show#305 Geoffrey Toffetti CEO of Frontline Performance Group - Transforming Frontline Teams and Boosting SalesIn this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency...
2025-08-141h 09
Software SpotlightGeoffrey Toffetti of FPG: Unlocking Hospitality RevenueIn this episode of Software Spotlight, host Michael Bernzweig of Software Oasis interviews Geoffrey Toffetti, CEO of FPG, discussing his journey in the hospitality industry and the innovative solutions FPG provides to enhance guest experiences and maximize revenue for hotels. Geoffrey shares insights on the challenges faced by the hospitality sector, the importance of effective onboarding and implementation of their software, and the strategies for client success. The conversation highlights FPG's niche expertise and the referral-based approach to client acquisition, emphasizing the significant impact of their solutions on the hospitality market. In this conversation, Michael Bernzweig and Geoffrey Toffetti...
2025-06-1234 min
Blended Workforces at WorkUsing Blended Workforces to Drive Millions in Revenue with Geoffrey ToffettiIN THIS EPISODE...Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), shares insights into the company's strategic evolution and leadership philosophy. He discusses FPG's shift to a SaaS model, driven by efficiency goals, COVID-19's impact, and the need for scalability.Geoffrey outlines the benefits and challenges of blended workforces, underscores the importance of transparent vendor relationships, and shares a case study on IBM's Fragmented Work Program, highlighting FPG's role in contractor management. Geoffrey also emphasizes leading with intrapreneurship, advocating for innovation, adaptability, and problem-solving to drive growth in a rapidly evolving business landscape.
2025-05-2232 min
The Advisor with Stacey ChillemiEmpower Your Frontline STAFF to Become LEADERS!Want to take your business to the next level? It starts with empowering your staff to become leaders! Join host Stacey Chillemi and special guest Geoffrey Toffetti as they reveal the shocking truth about empowering frontline staff to become powerful leaders.We'll explore the strategies and techniques you need to turn your team members into confident, motivated, and results-driven leaders. From identifying leadership potential to developing key skills, we'll cover it all. Learn how to create a culture of leadership within your organization and unlock the full potential of your staff. Listen now and s...
2025-05-1332 min
Beverly Hills Magazine★ Geoffrey Toffetti’s Hospitality Secrets: Unlocking Hotel Business Revenue 🏨The World's Most Famous Podcast🎙️ Season 7, Episode 4Exclusive Interview with Geoffrey Toffetti, CEO of FPGWelcome to The World's Most Famous Podcast by Beverly Hills Magazine, hosted by Editor-in-Chief, Jacqueline Maddison. In this episode, Jacqueline is joined by Geoffrey Toffetti, CEO of Frontline Performance GroupWebsites: https://frontlinepg.com/In the ever-evolving hospitality landscape, few leaders have reshaped the industry quite like Geoffrey Toffetti. As the President & CEO of Frontline Performance Group (FPG), Geoffrey has taken a bold, data-driven approach to hotel revenue optimization—helping over 2,500 hotels around the world...
2025-05-0137 min
The Chris Voss ShowThe Chris Voss Show Podcast – Boosting Hotel Revenue Through Exceptional Customer Service and Upselling with Geoffrey Toffetti
Boosting Hotel Revenue Through Exceptional Customer Service and Upselling with Geoffrey Toffetti
Frontlinepg.com
About the Guest(s):
Geoffrey Toffetti is the CEO of Frontline Performance Group, headquartered in Florida, where he partners with over 2,500 hotels across more than 100 countries to generate millions in incremental revenue. His career in the hospitality industry began humbly as a valet at a Florida hotel, but his passion for sales and deep understanding of the industry propelled him quickly up the ranks. Leading FPG, Geoffrey Toffetti has guided the company through strategic growth phases...
2025-04-2737 min