Shows
The Great Digital TransformationWorkforce 4.0: KUNGFU.AI’s Ron Green on Responsible InnovationJoin OSF Digital’s Gerard Szatvanyi and Forbes Books’ Joe Pardavila for an insightful discussion with Ron Green, CTO and Co-Founder of KUNGFU.AI. Recorded from Austin, San Francisco, and Charleston, they explore Austin’s tech evolution from B2B roots to today’s startup boom, AI’s real-world impact beyond the hype, and how businesses can leverage domain-specific data for transformative results—like one client’s shift from 48-hour manual loan approvals to 9-second AI decisions, driving a $250M market cap surge. Ron shares hard-won lessons from 8+ years in AI, including why generative tools alone aren’t enough and how agentic AI will r...2025-07-0139 minThe Great Digital TransformationWorkforce 4.0: Rajan Kohli’s Generative AI PrescriptionGerard Szatvanyi dives into the revolutionary role of AI in healthcare with Rajan Kohli, CEO of CitiusTech, a leader in health technology innovation. Discover how CitiusTech leverages AI to streamline electronic health records (EHRs), tackle physician burnout, and bridge gaps in patient care. Rajan unpacks three seismic shifts AI is driving in healthcare—from reconciling fragmented data to addressing critical talent shortages—and shares real-world case studies, including AI agents accelerating ICU discharges and automating claims management.Explore the future of diagnostics, where AI integrates wearables and knowledge graphs to enable personalized medicine, and learn why generative AI might...2025-06-1132 minThe Great Digital TransformationWorkforce 4.0 : Sagi Eliyahu on AI’s Role in Bridging Enterprise Gaps and Human ExpertiseGerry welcomes Sagi Eliyahu, co-founder and CEO of Tonkean, to explore the transformative power of AI in enterprise operations. Sagi delves into how Tonkean’s “agentic orchestration” platform streamlines complex back-office processes—from procurement to legal workflows—by integrating AI agents into existing systems without disrupting employee habits. Discover how Tonkean bridges the gap between legacy tools and cutting-edge AI, reducing approval times and achieving near-100% process adoption. The conversation dives into the evolution of AI over the past decade, the role of Large Language Models (LLMs) in shrinking the “imagination gap” for enterprises, and why coding skills remain critical even as AI resha...2025-05-2843 minThe Great Digital TransformationWorkforce 4.0: How AI is Reshaping the Future of Work and BusinessWe dive into the future of work with Gerard Szatvanyi, Chief AI Officer at OSF, and guests Sean Catlin, VP & GM Global Financial Services at OSF, and Simon Mulcahy, former CMO and Chief Innovation Officer at Salesforce. The episode explores the rapid evolution of AI and its transformative impact on the workforce, a concept they term Workforce 4.0. From the rise of AI agents in customer service to the potential for AI to revolutionize middle management, HR, and beyond, the discussion delves into how businesses must adapt to stay competitive in an AI-driven world. The pan...2025-03-2427 min
The Great Digital TransformationE24 : Unleashing the Power of AI for Transformative Customer ExperiencesThe rise of artificial intelligence is ushering in a new era of possibilities for enhancing customer experiences across industries. In this episode, Gerry is joined by Christina Bieniek, the Deputy CEO at Deloitte Consulting, recognized as one of Consulting Magazine's Top 25 Consultants. Christina is a renowned strategist who sets the agenda for disruptive change through her collaborative approach and focus on integration, simplification, and speed. They discuss real-world examples of how companies are leveraging AI to deliver hyper-personalized experiences, streamline operations, and gain valuable insights into customer behavior and preferences. From intelligent chatbots and predictive analytics to voice assistants and...2024-04-1639 minThe Great Digital TransformationE23 : Navigating Digital Frontiers with Georg Ell, CEO of PhraseJoin Gerry for a compelling conversation with Georg Ell, the seasoned CEO of Phrase, as they delve into the intricacies of managing growth and navigating change. Georg, with over 17 years of leadership experience at renowned tech companies like Phrase, Yammer, Tesla, and Microsoft, shares his insights on steering organizations through significant digital transformations. Discover Georg's unique perspective on digital transformation within the localization industry and gain valuable insights into the strategies employed in growing a 300+person team at Phrase. As a global leader in localization technology, serving top-tier clients such as Uber and Shopify, Georg discusses the challenges and triumphs...2023-11-2944 minThe Great Digital TransformationE22 : Creating a More Human Future in the Era of AIJoin us on "The Great Digital Transformation" as we sit down with AI and digital transformation expert, Brian Evergreen. Brian, an author and advisor to Fortune 500 companies, is on a mission to reshape the role of AI in our lives. Discover how Brian is pioneering a more human-centered approach to AI through his organization, "The Profitable Good Company." He'll also discuss his book, "Autonomous Transformation: Creating a More Human Future in the Era of Artificial Intelligence," which serves as a blueprint for integrating AI while uplifting people. Learn from Brian's passion for connecting profit and purpose, and how this synergy...2023-09-1950 minThe Great Digital TransformationE21 : Digital Transformation RoadmapIn this episode of The Great Digital Transformation, Gerry talks to David Rogers, one of the world’s leading experts on digital transformation and the author of the new book “The Digital Transformation Roadmap”. David shares his insights on how to overcome the common barriers that prevent businesses from succeeding in the digital age, and how to create a culture of continuous innovation and learning. He also reveals his five-step roadmap to transform any organization for the future, based on his extensive research and experience working with global companies like Google, Microsoft, and HSBC. Whether you are a leader, a manage...2023-08-2844 minThe Great Digital TransformationE20 : Digital-First Customer ExperienceThis week on The Great Digital Transformation podcast, Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As CEO of CX/Digital, Joe helps organizations create value by designing exceptional customer experiences. He's also a best-selling author, including his latest, The Digital-First Customer Experience, which reveals how brands leverage digital technologies for innovation and differentiation. With decades of experience advising Fortune 500 companies, Joe provides unique insights into digital transformation strategies, customer-centric cultures, and leading trends. During this compelling episode, Joe shares his forward-thinking vision for delivering seamless omnichannel experiences, analytics-driven personalization, and digitally...2023-08-1037 minThe Great Digital TransformationE19 : Digital HesitationIn this episode of the Great Digital Transformation, Gerry is joined by J.B. Wood is the president and CEO of TSIA, the world’s leading research organization that helps tech companies achieve profitable growth and solve their top business challenges. J.B. has over 25 years of experience in helping B2B technology companies and he is a frequent industry speaker and a prolific author of several bestsellers, including his latest book “Digital Hesitation: Why B2B Companies Aren’t Reaching Their Full Potential.” In this episode, he will share with us his insights and advice on how to overcome digital...2023-06-1938 minThe Great Digital TransformationE18 : How to Outcompete in the Digital Age with Rodney ZemmelIn the latest episode of The Great Digital Transformation, Gerry welcomes Rodney Zemmel, a senior partner at McKinsey Digital and co-author of the highly acclaimed new book, "REWIRED: The McKinsey Guide to Outcompeting in the Age of Digital and AI.” Rodney is a luminary in the field of digital transformation, and we are privileged to have him share his unparalleled expertise with us. With an illustrious career at the forefront of driving digital innovation and success, Rodney has been instrumental in helping clients from diverse industries seize the opportunities presented by the digital revolution. As the global leader of McKinsey Di...2023-06-1335 minThe Great Digital TransformationE17 : Why Digital Transformations FailThis is The Great Digital Transformation, the podcast that explores how organizations can navigate the complex world of digital transformation and succeed in the ever-evolving digital landscape. This week, Gerry welcomes Tony Saldanha, a globally recognized expert and thought leader in Global Business Services and Digital Technology. Tony has an impressive career spanning over three decades, during which he ran Procter & Gamble's multi-billion-dollar GBS and IT operations in every region across the world. He is now the CEO and co-founder of Inixia, the global standards and certification body for the Shared Services industry. Tony and Gerry discuss why digital transformations...2023-05-1740 minThe Great Digital TransformationE16 : Tradition and Technology: A Look into the Future of Luxury JewelryJoin us for a cutting-edge episode as we explore the intersection of luxury jewelry and digital transformation. Gerry is on location in Ireland to sit down with Edith Foley, Director of Digital, and Barbara Wills, Global Head of Product & Experience Design, from the renowned Anthony Nicholas Group. With over 80 years of expertise in the industry, this group has made a bold move in incorporating AR and VR technologies to elevate their customers' retail and omnichannel experiences. Don't miss this opportunity to gain insight into the future of the luxury jewelry industry and the impact of technology on the customer journey.2023-02-1635 minThe Great Digital TransformationE15 : 2001: A Digital TransformationWe're privileged to experience the tech revolution firsthand, but we often overlook tech advancements like remote technical support. When your computer stops working, a professional can now fix it remotely from anywhere. This week, Gerry interviews Ted Werth, founder of PlumChoice, which revolutionized the tech industry by offering 24/7 remote repair and support for digital devices in 2001. Ted recounts his experience in transforming home computer services and shares valuable insights on digital transformation.2023-02-0933 minThe Great Digital TransformationE14 : Digital Transformation PaydayGerry welcomes Tim Bottke to The Great Digital Transformation. Tim is a Senior Strategy Partner at Deloitte and the author of the WSJ bestseller, Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments. Tim is also an Associate Professor for Strategy and Digital Transformation at one of the world’s best business schools, SDA Bocconi. More info at DigitalTransformationPayDay.2023-01-1236 minThe Great Digital TransformationE13 : Omnichannel Retail IndexIn this episode, Gerry does a deep dive into the Omnichannel Retail Index with Kathy Kimple, Executive Director of OSF Digital’s Strategy team. Kathy brings over 30 years of experience in retail with a focus on retailers, brands, and grocery, covering digital strategy and store operations, registry, marketing, tech selection, and organizational design. During the conversation, Kathy shares how the Omnichannel Retail Index helps retailers and brands learn the latest digital and omnichannel best practices in the retail industry and the home vertical.2023-01-0547 minThe Great Digital TransformationE12 : The Hotel of TomorrowGerry talks about intranet transformation with Mike Cohen, the Director of Productivity Solutions at Hyatt Hotels. Mike is responsible for overseeing strategy, development, and operations for Hyatt's Communications portfolio including Business Processes, Email, and Intranet platforms. In this episode, Gerry and Mike talk about why data is the center of everything and how AI will augment humans, not replace them.2022-12-2231 minThe Great Digital TransformationE11 : Generating the Future FasterThere are several fascinating verticals within the tech industry like Medtech, Fintech, Retail, and EdTech. Many tech pros stick to what they do best, but Rajvir Madan made the jump from cosmetics to pharmaceuticals. Raj has over 20 years of digital transformation and innovation experience, and he’s currently the SVP and Chief Digital and Information Technology Officer at Arcutis Biotherapeutics. In this episode, Gerry and Raj talk about the importance of embedding data into every decision you make, the evolution of telemedicine, and how we can generate the future faster.2022-12-2048 minThe Great Digital TransformationE10 : Tech AdoptionIn this episode, Gerry dives into real examples of Digital Transformation with Fabrice Talbot, the VP of Products at Salesforce. Before joining Salesforce, he started a couple of companies and was a founding member of Community Cloud (known as Experience Cloud today) which helped it grow to over 1 billion users. Gerry and Fabrice discuss the usage of tech in business, tech adoption, and why data is the center of everything.2022-12-1542 minThe Great Digital TransformationE9 : Shopping at the EdgeIt is common knowledge that people’s shopping habits have drastically evolved in the past 10 years, especially during the pandemic. But how is retail evolving to meet its consumer's ever-changing needs? Instead of traditional E-coms, their shopping experience might start on TikTok, or an online marketplace, but in the near future, that might also include the Metaverse. Gerry discusses all of that with Rob Garf, the VP and GM of Retail at Salesforce, where he leads Industry Strategy, Product, and Insights. Gerry and Rob also talk about the shopping mall of the future, how companies can provide a seamless experience ac...2022-12-1348 minThe Great Digital TransformationE8 : Testing 1, 2, 3This week, Gerry discusses how tech has transformed talent management with Eric Friedman, the CEO of eSkill. Founded in 2002, eSkill is a talent assessment platform that offers skills tests, cognitive tests, behavioral assessments, and video interviewing. During the conversation, Eric shares the inspiration for starting the company, the challenges organizations must navigate when adopting new tech, and how eSkill is helping clients across a multitude of industries transform digitally.2022-12-0835 minThe Great Digital TransformationE7 : ElectroshockOn this podcast, Gerry and Martin Aubut have a wide-ranging discussion about digital transformation within e-commerce, fintech, and even online dating. Martin is a 20-year tech vet who has led numerous organizations and digital transformations within renowned companies such as L'Oréal Canada. Now he’s the Chief marketing officer at nesto, one of the fastest-growing Canadian fintech companies, which is on a mission to offer a positive, empowering, and transparent property financing experience, simplified from start to finish. Martin also talks about the keys to mastering a digital transformation and what it means to bring an electroshock approach to chan2022-12-0543 minThe Great Digital TransformationE6 : Transforming SearchGerry welcomes Laurent Simoneau to the podcast. Laurent is the President and CTO of Coveo and is considered one of the industry's top enterprise search experts. Coveo is a leader in AI-powered relevance platforms that transform search, recommendations, personalization, and merchandising within digital experiences. Gerry and Laurent discuss how AI is transforming the way we search and how search enabled by AI can find the proverbial needle in the haystack.2022-12-0139 minThe Great Digital TransformationE5 : International TransformationThis week, Gerry heads to Paris for a conversation with Rejean Demers, the CIO of Global Travel Retail at L’Oréal. Rejean shares his thoughts on digital transformation and discusses the ways to “sell” the idea of digital transformation.2022-08-1033 minThe Great Digital Transformatione4 p2 : Customer 360In the conclusion of Gerry's talk with Global IT Executive & CIO, Madeleyne Vivanco, Madeleyne discusses the mindset required to successfully transform digitally and how big retail has embraced a more D2C ethos.2022-07-2624 minThe Great Digital Transformatione4 p1 : Customer 360This week, Gerry welcomes Global IT Executive & CIO, Madeleyne Vivanco, to the Great Digital Transformation. Madeleyne is currently handling the retailing portfolio of Stern Partners in Canada. In part one, Madeleyne talks about the impact of creating a strategic technology plan that gives a 360° view of customers.2022-07-2026 minThe Great Digital Transformatione3 p2 : Digital Transformation in South AmericaIn the conclusion of Gerry's conversation with Rodrigo Cortés Pinto, the CIO of Empresas La Polar, Rodrigo talks about the importance of embracing failure during your digital transformation journey and the impact of building an omnichannel experience for his customer.2022-07-1519 minThe Great Digital Transformatione3 p1 : Digital Transformation in South AmericaThis week, Gerry and Joe welcome Rodrigo Cortés Pinto, the CIO of Empresas La Polar to the podcast. In part one, Rodrigo shares his IT experience and talks about the great digital transformation he has overseen at one of the largest retail chains in South America.2022-07-1128 minThe Great Digital Transformatione2 p2 : B2B TalkIn the conclusion of Gerry's B2B talk with Dominic Stow, OSF’s Regional Vice President in Australia and New Zealand, Dominic discusses COVID-19’s long-term impact on supply chains down under and how the pandemic has inspired companies to transform digitally.2022-07-0532 minThe Great Digital Transformatione2 p1 : B2B TalkGerry welcomes Dominic Stow, OSF’s Regional Vice President in Australia and New Zealand, to the podcast. Dominic was the co-founder and CEO of Adept Group, a leading ANZ Salesforce Implementation partner specializing in B2B Commerce, until its acquisition by OSF Digital in May 2021. In part one, Dominic talks about the motivation for joining forces with OSF and the importance of taking a B2C approach in a B2B world.2022-07-0127 minThe Great Digital Transformatione1 p2 : OSF RoundtableIn the conclusion of Gerry's round table discussion with OSF Executive Managing Director, Bernadine Wu and Rob Smith, the aVP of Go-To-Market at OSF, Gerry, Bernadine, and Rob discuss the future of digital transformation across different industries.2022-06-2733 minThe Great Digital Transformatione1 p1 : OSF RoundtableGerry kicks off the podcast with a round table discussion with OSF Executive Managing Director, Bernadine Wu and Rob Smith, the aVP of Go-To-Market at OSF. In part one, Gerry, Bernadine, and Rob discuss the differences between Digitization and Digital transformation and the importance of challenging your thinking.2022-06-2032 min