Shows
Product Ops PodcastS4:E10 - Focus on Language, Not FrameworksIn the season 4 finale of the Product Ops Podcast, we welcome John Cutler, a renowned thought leader in the field of product operations. John shares his unique journey from product management and UX research to his deep engagement with product ops, providing a well-rounded perspective on the function. He highlights the importance of crafting and repeating a compelling narrative, the challenges of managing context switching, and the reality of operating within shifting organizational dynamics. Throughout the discussion, John offers practical advice on aligning strategies, leveraging qualitative insights, and maintaining optimism amid the chaos of startup life. This episode is...
2025-11-1149 min
Product Ops PodcastS4:E9 - Turning Customer Chaos Into Clarity with Christine ItwaruIn this episode of the Product Ops Podcast, we welcome back Christine Itwaru to discuss the invaluable role of Product Operations in today's tech landscape. Christine shares her journey from Director of Product at Pendo to VP of Product at User Flow and Beamer, offering insights into the evolution of Product Ops. We explore how Product Ops drive value by organizing customer feedback, aligning cross-functional teams, and navigating the rapid advancements in AI and tooling. Christine emphasizes the importance of maintaining the human element in operations and offers practical advice on balancing technology with human collaboration. This episode is...
2025-11-0451 min
Product Ops PodcastS4:E8 - The Product Ops Strategy Stack with Jenny WangerIn this episode of the Product Ops Podcast, we are thrilled to host Jenny Wanger, product operations consulting expert and coach. Jenny shares her journey into product ops, discussing how she transitioned from product leadership to focus on scalable systems and operations. We delve into the evolution of product ops, addressing common challenges such as the impact of layoffs and the essential need for companies to establish a cohesive product ops strategy. Jenny emphasizes the importance of making value visible and offers actionable insights into creating effective product ops strategies. She shares anecdotes and practical advice on overcoming behavior...
2025-10-2854 min
Product Ops PodcastS4:E7 - Own the Landing, Not Just the Launch with Jessica SorokyIn this insightful episode of the Product Ops Podcast, we're joined by Jessica Soroky, former Senior Director of Product Operations at Pendo, who shares her compelling journey from agile beginnings and chief of staff roles to leading a transformative product operations function. Find out how Jessica's team drove value through effective communication, leveraging data analytics, and innovating new operational cadences. Ideal for product ops practitioners, engineers, product managers, and stakeholders, this episode reveals critical strategies for making product ops an indispensable part of any organization.
2025-10-2148 min
Product Ops PodcastS4:E6 - Transforming Meetings Into Impact with Rebekah CarereIn this exciting 6th episode of S4 of Product Ops Podcast, we are joined by Rebekah Carere, a seasoned product operations leader with an impressive journey. Rebekah shares her unique experiences and insights into the burgeoning field of product operations, detailing how she evolved from a digital learning background to leading impactful product ops initiatives. We dive deep into the role of product operations, its permanence in an organization, and strategies to measure its value. Rebekah also provides actionable advice for setting up effective cross-functional working groups and underscores the importance of curiosity and data in driving meaningful outcomes...
2025-10-1444 min
Product Ops PodcastS4: E5 - The Invisible Enabler Problem with Chris CompstonWhen you're the only product operations person supporting 10-15 product teams, how do you create meaningful organizational change? Chris Compston discovered the answer isn't working harder, it's working smarter through operational working groups.In this episode, Chris shares his experience leading product operations at Bumble and reveals how he enabled organizational transformation by empowering others to drive change.Remember to subscribe to our substack for the latest episodes and blog posts direct to your inbox! You can also find links to all of Chris's contributions to the product ops community via his website....
2025-10-0752 min
Product Ops PodcastS4:E4 - Translating Capabilities Into Value with Diana SolerJoin host Gerisha Nadaraju & special guest host, Dr Kevin Sakamoto, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 4, we sit down with Diana Soler, a seasoned product operations leader, to discuss her journey to becoming the Director of Product Operations at Ascent. Diana shares indispensable insights into the role of product operations in enabling engineering, product management, and customer success teams to deliver value. From re-implementing Pendo to measuring impact, dealing with challenges, and ensuring cross-functional collaboration, Diana's experience offers a masterclass in making the work of product ops visible. She als...
2025-09-3052 min
Product Ops PodcastS4:E3 - From Framework Fatigue to Focused Impact with Hugo FroesJoin host Gerisha Nadaraju & special guest host, Dr Kevin Sakamoto, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 3, we have an engaging conversation with Hugo Froes, Head of Product Operations at OLX (and a previous Season 1 pod guest!). Dive into Hugo's journey from graphic design to product operations, learn about the challenges and triumphs of leading a global product ops team, and discover his practical strategies for implementing successful OKR programs. From leveraging design thinking to navigating the nuanced role of product ops, this episode is packed with valuable insights...
2025-09-2353 min
Product Ops PodcastS4:E2 - Upskilling the Product Function with Chiara GardnerJoin host Gerisha Nadaraju & special guest host, Dr Kevin Sakamoto, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 2, we sit down with Chiara Gardner, Head of Product Operations at Ford Credit Europe. Chiara shares her journey from product management to product ops, discussing how she built and scaled a product ops function from scratch. You'll learn about the importance of upskilling product teams, managing change, and the nuanced challenges of balancing strategic and tactical tasks. Whether you're a product ops leader, an IC, or looking t...
2025-09-1654 min
Product Ops PodcastS4:E1 - Enabling Momentum in Product Ops with Shabnam OsmanJoin host Gerisha Nadaraju & special guest host, Dr. Kevin Sakamoto, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 1, we are joined by Shabnam Osman, Director of Product Operations at Yoco. In this insightful episode, Shabnam shares her journey from product management to leading product ops, the role's nuances, and the art of enabling momentum within teams. Tune in to learn about the importance of iterative customer value, the impact of organisational structure on delivery, and practical tips on improving team efficiency and collaboration. A must-listen for anyone...
2025-09-0949 min
The Other Half PodcastS2 E10 SEASON FINALE: Creating a Trailblazing Career | Cindy GallopThis week we are joined by Cindy Gallop, Founder and CEO at Make Love Not Porn. In this episode we discuss:
Her journey to founding Make Love Not Porn
The challenges of running a startup in a “taboo” industry
Why she wants women to make a tonne of money
Being a board advisor
Career advice and why it’s important to live by your values
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-06-2641 min
The Other Half PodcastS2 E9: Being a Solo Founder | Amber HillThis week we are joined by Amber Hill, Founder and CEO at Research Grid. In this episode we discuss:
Her journey from academia to becoming a founder
AI’s impact on healthcare
Inclusivity in patient engagement
The pros and cons of being a solo founder
The different types of negotiation
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-06-1933 min
The Other Half PodcastS2 E8: Building a Personal Brand | Chantal SwainstonThis week we are joined by Chantal Swainston, Independent PR Consultant & Founder of The Heard. In this episode we discuss:
The role of PR
When startups should invest in PR
Deciding to go freelance
How to create a personal brand
Turning a passion project into an award winning D&I initiative
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-06-1244 min
The Other Half PodcastS2 E7: The Impact of Employee Resource Groups | Kevin SakamotoThis week we are joined by Kevin Sakamoto, Product Consultant at Turnberry, who is also pursuing a doctorate in business administration focused on Employee Resource Groups. In this episode we discuss:
What prompted him to pursue a doctorate programme
Insights from his research on Employee Resource Groups (ERGs)
Being an ally in Women’s ERGs
Advice on making workplaces more inclusive
Navigating your career with creativity
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-06-0542 min
The Other Half PodcastS2 S6: Taking Ownership of your Career | Neha MongaThis week we are joined by Neha Monga, VP Product of Lattice. In this episode we discuss how to take ownership of your career including:
Navigating career decisions
Overcoming challenges
Acting with agency
Why “it’s not conspiracy, it’s chaos”
Advice for aspiring Product leaders
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-05-2934 min
The Other Half PodcastS2 E5: Addressing the Motherhood Penalty | Mel Faxon & Siran CaoThis week we are joined by Mel Faxon and Siran Cao, co-founders of Mirza. In this episode we discuss:
Their journey to becoming founders
The impact of motherhood on women’s careers and salary
Why we need to solve structural issues
Maintaining good mental health as founders
Fundraising and career advice
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-05-2239 min
The Other Half PodcastS2 E4: Executive Recruitment Advice | Lauren Stuart & Jack BaingerThis week we are joined by Lauren Stuart and Jack Bainger from Formula Recruitment. In this episode we discuss:
What companies look for in senior hires
How to best position yourself in the recruitment process
Guidance on discussing compensation
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-05-1534 min
The Other Half PodcastS2 E3: From Generalist to General Manager | Isabelle ChiangThis week we are joined by Isabelle Chiang, General Manager at Gelato. In this episode we discuss:
Her journey to becoming a General Manager
Embracing your strengths
The pros and cons being a generalist
Building a career outside of HQ
Advice on leadership
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-05-0839 min
The Other Half PodcastS2 E2: Building an Online Community | Anne-Laure Le CunffThis week we are joined by Anne-Laure Le Cunff, writer, neuroscience PhD student and founder of Ness Labs. In this episode we discuss:
Career transitions and going back to university
Growing a newsletter to 100,000+ subscribers
Creating a paid online community
Letting go of linear goals
Learnings from neuroscience research
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-05-0140 min
The Other Half PodcastS2 E1: Being a Mission Driven Founder | Nina MohantyThis week we are joined by Nina Mohanty, Founder and CEO at Bloom Money. In this episode we discuss building a mission driven startup including:
Creating generational wealth for immigrant communities
The unexpected path to becoming a founder
Meeting your customers where they are
Understanding venture capital
The importance of having a support network
Show notes: theotherhalfpod.substack.com
Instagram: @theotherhalfpod
LinkedIn: The Other Half Podcast
2024-04-2448 min
Product for Product ManagementEP 95 - It's a Wrap 2023 with Matt and MosheWhat a year! We are wrapping up 2023, an exciting, filled with learning, both professionally and personally for both of us!So we decided, in the spirit of so many others these days, to have a wrap-up episode and talk about so many things we covered on the podcast!We had 30 episodes, 25 guests from 4 continents. We covered 15 products in 3 themed serieses - async communication tools, user testing tools, and new tools built by young startups. We also started this year covering books for Product people, talking with 4 authors on anything from a 10 year best...
2023-12-2053 min
The Other Half PodcastS1 E10: SEASON FINALE - Passion & ActionThis week in our season finale, we take a look back at the key insights and learnings shared by our guests including:
Occupying space and why representation matters
How growth is intentional
Why passion and action are more important than domain expertise
Knowing when to walk away
Wearing yourself lightly
You can sign up to our newsletter and find the show notes for each episode here.
2023-11-2941 min
The Other Half PodcastS1 E9: Building Confidence | Tiwalola OgunlesiThis week we are joined by Tiwalola Ogunlesi, Founder, Author and Confidence Coach at Confident & Killing It. In this episode we discuss how to build confidence including:
The generational cycle of low self-esteem in young girls and women
Frameworks for building confidence
Why you should shine your own light
The importance of betting on yourself
Taking the leap to start a business
You can sign up to our newsletter and find the show notes for each episode here.
2023-11-2248 min
The Other Half PodcastS1 E8: Starting a Startup | Jo Goodall & Jas Schembri-StothartThis week we are joined by Jo Goodall and Jas Schembri-Stothart, co-founders at Luna. In this episode we discuss the practical steps involved in founding a startup including:
How to validate an idea
The thought process behind deciding to go “all-in”
Picking the right co-founder
Raising a pre-seed round as first time founders
The unique challenges of building a product for teenagers
You can sign up to our newsletter and find the show notes for each episode here.
2023-11-1542 min
The Other Half PodcastS1 E7: Why Culture & Allyship Matters | Philippa Main & Will FordThis week we are joined by Philippa Main, Lead Product Manager at Protex AI and Will Ford, Director of Music at Wimbledon High School. In this episode we discuss the importance of organisational culture and allyship including:
Gaslighting and the lasting impact of negative organisational cultures
Rebuilding confidence after challenges
Examples of impactful DEI initiatives
How good culture can foster experimentation and innovation
Advice on how to be an ally
You can sign up to our newsletter and find the show notes for each episode here.
2023-11-0841 min
The Other Half PodcastS1 E6: Becoming a Leader | Marta JasinskaThis week we are joined by Marta Jasinska, VP Product Engineering at Bumble. In this episode we discuss her path to becoming an engineering leader including:
Developing the skills to transition from engineer to leader
The importance of mentors and representation
Why the C-Suite is its own team and how to create it
Burnout and knowing when to make a change
Being a “rare” female engineering leader and advice for others who aspire to it
You can sign up to our newsletter and find the show notes for...
2023-11-0139 min
The Other Half PodcastS1 E5: Mid season Recap - Micro-Love & MissionsThis week we take a look back at the first four episodes of Season 1. In this episode we discuss our key takeaways so far including:
Personal missions and knowing your why
Authenticity and agency as superpowers
Micro-love and ripple effects
Company values in action
A lot of practical advice
You can sign up to our newsletter and find the show notes for each episode here.
2023-10-2531 min
The Other Half PodcastS1 E4: Fundraising Advice for Startups | Yvonne Bajela & Deepali NangiaThis week we are joined by Deepali Nangia, Partner at SpeedInvest and Yvonne Bajela, Partner at Localglobe. In this episode we discuss fundraising advice for early stage startups including:
Yvonne & Deepali’s journey into venture capital
What VCs look for in Pre-Seed and Seed startups
How much pitch decks matter
Why low investment rates still persist for women-led businesses
Advice for founders raising early stage rounds
You can sign up to our newsletter and find the show notes for each episode here.
2023-10-1837 min
The Other Half PodcastS1 E3: Lessons from a 2nd Time Founder | Tracy YoungThis week we are joined by Tracy Young, Founder and CEO at TigerEye. In this episode we discuss her lessons from being a 2nd time founder including:
Founding as activism
Hiring and firing for core values
How her gender impacted fundraising
Navigating pregnancy as a CEO-founder
Advice for other aspiring female founders
You can sign up to our newsletter and find the show notes for each episode here.
2023-10-1140 min
Product Ops PodcastS3 Bonus: Melissa Perri & Denise Tilles - Product Ops Book LaunchThis episode is a very special bonus one for Season 3. We chat to Melissa Perri and Denise Tilles about their highly anticipated and newly launched Product Ops book!
Melissa is the CEO of Produx Labs, a Product Management training organisation, and the author of “Escaping the Build Trap.” Denise has over a decade of product leadership experience and works as an independent product consultant advising and coaching product teams across the world.
In this episode, we find out more about:
- their Product Ops book
- the process of writing the book
...
2023-10-1048 min
Fintech Insider Podcast by 11:FS790. News: Apple Pay face US lawsuit and Revolut keep banking licence hopes alive.Our expert host Ross Gallagher is joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week.This week's guests include:
Simon Merchant, Co-Founder & CEO at Flagstone
Fliss Berridge, Director and Co-Founder at Ordo
Gerisha Nadaraju, a Product Ops Consultant formerly at TrueLayer and Dojo
We cover the following stories from the fintech and financial services space:
Apple Pay launch iPhone Wallet in the UK, but face an antitrust lawsuit in the US
Revolut take a step closer to getting their banking licence
Financial...
2023-10-091h 08
The Other Half PodcastS1 E2: Employment Rights Explained | Clare FowlerThis week we are joined by Clare Fowler, Senior Solicitor at Yesslaw. In this episode we discuss employment rights including:
Layoffs and what to do when it happens
An overview of the grievance process
The subtleness of sexism at work
Maternity discrimination
Fighting against NDAs
You can sign up to our newsletter and find the show notes for each episode here.
2023-10-0446 min
The Other Half PodcastS1 E1: The Path to the C-Suite | Lizzie DrakeThis week we are joined by Lizzie Drake, Chief Compliance Officer at Alipay UK. In this episode we discuss her path to the C-suite including:
The challenges she faced
The power of knowing your “why”
Microlove and creating positive ripple effects
Practical actions managers can take to support their teams
Advice for other women who want to navigate their own path to the C-Suite
You can sign up to our newsletter and find the show notes for each episode here.
2023-09-2749 min
The Other Half PodcastIntro: Why We Started This PodcastWelcome to episode 0 of The Other Half. In this episode we introduce who we are, and discuss why we started this podcast to help women navigate their careers in tech.
You can sign up to our newsletter and find the show notes for each episode here.
2023-09-2713 min
Product Ops PodcastS3 E10: Teresa Torres (Product Discovery Coach)For the final episode of Season 3 of POP, we’ll be listening to the brilliant, Teresa Torres! Teresa is a well known product discovery coach and the author of Continuous Discovery Habits, which has sold over 80k copies!
On this episode we discuss product challenges related to discovery such as:
1) access to customers
2) knowing which habit to do when
3) the importance of individual agency within organisations.
Listen in for some unique insights from a product discovery coach who is passionate about moving from theory to reality when it comes to...
2023-09-2055 min
The Other Half PodcastThe Other Half - TrailerWelcome to The Other Half, a podcast for women in tech. Launching soon!
2023-09-1800 min
Product Ops PodcastS3 E9: Sean Conley (Product Manager to Founder/CEO)On the ninth episode of Season 3 "Listening to our Customers" - we’ll be listening to Sean Conley. Sean is currently the CEO and co-founder of BTRT, an all-in-one product tool that uses AI to help you efficiently leverage customer insights so you always “build the right thing”. BTRT also happens to be our Season 3 sponsor for POP. Prior to starting his own company, Sean worked in Product management, Customer Success and Growth roles at companies such as Dataiku, TrueLayer and Google. Listen in for some unique insights from a founder/CEO who is passionate about solving product challenges by usi...
2023-09-1349 min
Product Ops PodcastS3 E8: Desislava Genova (Product Design Lead)On the eighth episode of Season 3 "Listening to our Customers" - we’ll be listening to Desislava Genova. Desi is an experienced Product Design leader who has worked at scaling fintechs such as TrueLayer and Dojo. Before transitioning into product design, she spent time in Spain working as an in-house graphic designer. Listen in for some unique insights into product challenges from a product designer who is passionate about human-centred design, behavioural psychology and solving complex problems through user insights and technology!
This season of POP is brought to you by BTRT ("beetroot"). Sign up...
2023-09-0651 min
Product Ops PodcastS3 E7: Arne Kittler (CPO)On the seventh episode of Season 3 "Listening to our Customers" - we’ll be listening to Arne Kittler. Arne is currently the Chief Product Officer at Facelift, an all-in-one software provider for social media marketing at scale. He previously held senior product leadership roles at Xing and is an active contributor to the wider product community through his work with MindtheProduct ProductTank in Hamburg. More recently he has founded Product at Heart, a conference for curious product people! Listen in for some unique insights into product challenges from a CPO who is passionate about sharing product knowledge!
...
2023-08-3049 min
Product Ops PodcastS3 E6: Nancy Evbuomwan (Agile Coach)On the sixth episode of Season 3 "Listening to our Customers" - we’ll be listening to Nancy Evbuomwan. Nancy is an experienced Agile Coach who has worked at fast growing startups such as Zoopla, Hopin and Infogrid. She also runs her own podcast called Better, Faster, Happier which explores how to create better products, happier teams and faster processes. Listen in for some unique insights into product challenges from an Agile Coach who is passionate about empowering product teams at scale-ups!
This season of POP is brought to you by BTRT ("beetroot"). Sign up to their pri...
2023-08-2349 min
Product Ops PodcastS3 E5: Alina Miron (Senior Product Manager)On the fifth episode of Season 3 "Listening to our Customers" - we’ll be listening to Alina Miron. Alina is currently a Senior Product Manager at Sumup, a fintech company providing payment solutions for small businesses. She has previously worked as a product manager at startups and scale-ups such as JustPark and Dojo.
We discuss product challenges around: 1. Misunderstanding of what Product Management is and as a result, people get into the role with the wrong expectations and attitudes.
2. Lack of a solid business model or strong customer need and over-engineering Product practices without dri...
2023-08-1637 min
Product Ops PodcastS3 E4: Morgan Sadr-Hashemi (Software Engineer to CPTO)On the fourth episode of Season 3 "Listening to our Customers" - we’ll be listening to Morgan Sadr-Hashemi. Morgan is currently the Chief Product and Technology Officer at Flashpack, an adventure travel company that brings together solo travellers in their 30s and 40s. He previously worked at Nested where he progressed from Senior Software engineer to Director of Engineering and started his career with a graduate role at BT. Morgan is also the founder of Helm School which provides engineering leadership training for individuals at startups and scale-ups. Listen in for some unique insights into product challenges from a soft...
2023-08-0941 min
Product Ops PodcastS3 E3: Kajal Goel (Senior Product Manager)On the third episode of Season 3 "Listening to our Customers" - we’ll be listening to Kajal Goel. Kajal was most recently a Senior Product Manager at Legl, a startup providing process automation for modern law firms. She has previously worked in senior product manager roles at Flutterwave - a scaling African fintech as well as at Worldpay, a more traditional payments giant. Listen in for some unique insights into product challenges from someone who has worked in product at three very different company stages of size and scale!
This season of POP is brought to you...
2023-08-0251 min
Product Ops PodcastS3 E2: Flora Devlin (Product Director to Product Coach)For the second episode of Season 3 "Listening to our Customers" - we’ll be listening to Flora Devlin. Flora is currently a coach for product leaders and a product advisor with Connect Ventures. She previously worked as a Product Director at Monzo where she managed a team of product managers and led the strategy, vision and direction for about 50 product people. Flora has also worked in both product and data roles at Intercom and Hootsuite. Listen in for some unique insights into product challenges from someone who has led product teams and now coaches product leaders!
Flora's top...
2023-07-2651 min
Product Ops PodcastS3 E1: Daniel Yubi (Product Lead to Founder/CEO)For the first episode of Season 3 "Listening to our Customers" - we’ll be listening to Daniel Yubi. Daniel is currently the CEO and founder of Payable - a UK startup that is building treasury operations software for tech companies. Prior to starting his own company, Daniel worked in various senior product management roles at scaling fintechs such as Checkout.com and Curve. We discuss challenges around product alignment at scale, PM onboarding and managing product releases. Listen in for some unique insights from a product manager turned Founder/CEO!
Resources mentioned on the episode:
Working Ba...
2023-07-1951 min
Product for Product ManagementEP 68 - ProductOps with Gerisha Nadaraju & Anabela CesárioProduct Ops is a relatively new entity in the Product Management discipline of many companies. Similar to other operation functions in the organization, such as Dev Ops or Sales Ops, who provide central services to their departments, Product Ops provide such services to product people. And some of these services include the usage of tools.In this panel episode, we met two leaders in Product Ops, Gerisha Nadaraju and Anabela Cesario. Gerisha is the Head of Product Operations at Dojo, and the Founder and Host of the Product Ops Podcast. Anabela is the VP of Product Operations and Chief...
2023-02-2740 min
Product Ops PodcastS2 E7: Set up for Success with StripeFor the last episode of Season 2 of POP, I’m thrilled to be joined by one of the pioneers of Product Ops in the industry, Blake Samic (Head of Product Ops @ Stripe), as well as two members of his fantastic product ops team at Stripe: Alexandra Lapinsky Wilson (Product Ops Manager) and Dan Barber (Product Ops Manager).
We find out how Stripe’s Product Ops team is set up for success! Building on the learnings Blake had from setting up Product Ops at Uber, we unpack how the team is organised between embedded product ops and more cent...
2022-08-031h 17
Product Ops PodcastS2 E6: Quarterly Planning with WiseKaren Gutierrez (Product Ops Lead) and Reema Joshi (Product Ops Specialist) from Wise join me for the sixth episode of Season 2 of POP. We find out what it’s like to manage and optimise Quarterly Planning at a global company with about 3000 employees in 17 offices across the world! We deep dive on the following challenges:
1. Quarterly Planning
2. Growing the team initially from 1 to 2
3. Product Ops "owning" products (Wise Mission Roadmap)
Listen in for some practical insights into how product ops is helping to improve transparency at a company wide and customer level while keeping a...
2022-06-1550 min
Product Ops PodcastS2 E5: Creating Transparency with PendoChristine Itwaru (Head of Product Ops), Rick Kadlac (Lead Product Ops Manager) and Adam Siegel (Manager, Technical Writing) from Pendo join me for the fifth episode of Season 2 of POP. We find out how Christine and her experienced team are creating company wide transparency around building, shipping and using products. We deep dive on the following challenges:
1. Focusing on the right things to tackle first
2. Establishing guardrails for your own product usage
3. Building trust in order to drive a collaborative knowledge base initiative
Listen in for some practical insights from a leading Product Ops...
2022-06-0956 min
Product Ops PodcastS2 E4: Evolving as you Scale with Chipper CashAnita Asiedu (Director of Operations) and Yande Nomvete (Senior Product Ops Analyst) from Chipper Cash join me for the fourth episode of Season 2 of POP. We find out what it’s like to grow a product ops team from 1 to many within a year and how the team needed to evolve against the backdrop of rapid scaling. We deep dive on the following challenges:
1. Evolving Responsibilities for the Product Ops team
2. Reducing waste in operations using internal tooling and keeping the user at the centre
3. Hiring externally: how do we find the right talent
Li...
2022-04-2156 min
Product Ops PodcastS2 E3: Driving Customer & Data Insights with OnfidoKam Dadfar (Director of Product Ops), Virginia Chiarentin (Product Ops Manager) and Charlotte Hayward (Product Ops Manager) from Onfido join me for the third episode of Season 2 of POP. We find out how harnessing the power of data can unlock both process and product improvements in a fast growing scale-up and deep dive on the following challenges:
1. Using customer insights to improve a trial adoption process
2. Building on data insights to drive longer term product improvements
3. Scaling an NPS system
Listen in for some unique insights from a Product Ops team that sits under the O...
2022-04-0550 min
Product Ops PodcastS2 E2: Working as One with TwilioTina Stewart (Head of Product Ops - Data&Growth Platform) and Shradha Kothari (Former Head of Product Ops - R&D) from Twilio join me for the second episode of Season 2 of POP. We discuss what it's like coming together to work as one Product Ops team under the Twilio umbrella post the Segment acquisition and deep dive on the following practical examples:
1. Scaling communication into and out of the R&D team
2. Simplifying operating cadences and recognizing the importance of change management
3. Scaling the Product Ops team with a clear sense of purpose from a...
2022-03-1553 min
Product Ops PodcastS2 E1: Alignment at Scale with ShopifyVincent Poulain (Senior Product Ops Lead) and Jessica Orellana (Senior Ops Lead) from Shopify join me for the first episode of Season 2 of POP. We deep dive on practical examples of how the Product Ops team is tackling alignment at scale, including:
1. With hypergrowth, how do we know what’s happening across the org and have the right decisions at the right time?
2. How do we get hundreds of people across multiple teams to solve a hard problem instead of "shipping the org chart"
3. How do we scale Product Ops with a common foundation but different fla...
2022-03-0157 min
Product Ops PodcastS1 E12: A CPO's View on Product Ops - Michael Akkerman (CPO @ Cardlytics)Michael Akkerman, the Chief Product and Strategy Officer @ Cardlytics, joins me for the final episode of Season 1 of POP to share his views on Product Ops and why he thinks it's a key role in a scaling product organisation. Prior to his current role, Michael served as the Global Head of Partnerships at Pinterest. We talk about how important internal stakeholder management and collaboration is in building and launching products (and how Product Ops can help strengthen this process!). Listen in to find out how Michael sees this function delivering value and what he will do as a CPO t...
2021-06-3039 min
Product Ops PodcastS1 E11: Scaling Product Ops - Anabela Cesário (Director of Product Ops @ OutSystems)Anabela Cesário, the Director of Product Ops @ OutSystems, joins me on POP this week to talk about how she focused on tackling impactful work with her product ops team which allowed her to scale the function from 3 to 9 people over a year. She has worked at OutSystems for over 5 years in various positions including the Director of Product Management. Her ability to understand and empathise with product managers definitely serves her well in this position. Listen in to find out more about the operating model she uses to evaluate the impact of work, as well as to find o...
2021-06-2437 min
Product Ops PodcastS1 E10: Data Driven Decisions with ProdOps - Yashas Singri (Product Ops Manager @ Talkspace)Yash Singri, a Product Ops Manager @ Talkspace, joins me on POP this week to talk about how he's using product analytics in ProdOps to help drive data driven decision making. He previously worked as a consultant at Bain & Company before landing a strategy "externship" and moving into the digital health space. Listen in to find out how Yash works with the data science team in order to bring a holistic view of quantitative and qualitative analysis to product teams. He provides practical examples of how he has leveraged SQL skills and data analysis for 1) sizing and prioritising of tickets...
2021-06-1637 min
Product Ops PodcastS1 E9: Community Building with Product Ops - Mayara Barros (Product Ops Manager @ QuintoAndar)Mayara Barros, the Product Ops Manager @ QuintoAndar, joins me on POP this week to talk about her passion for community building and how she's using it to improve the efficiency and alignment of 60+ product teams! May previously worked as a corporate lawyer and used to organise tech events such as TechStars Startup Weekend and SiliconDrinkAbout. Listen in to find out how she is helping teams work better together by cultivating strong connections and building trust. May shares some practical examples of work she's doing in this space from tailored onboarding programmes for new PMs to purposeful team rituals. This...
2021-06-0938 min
Product Ops PodcastS1 E8: Product Ops in an Early Stage Startup - Wole Atunbi (Product Ops @ Mono)Wole Atunbi, Product Ops @ Mono (YC W21), joins me on POP this week to talk about what it's like working in Product Ops at a seed stage startup (with less than 20 people!). Wole previously worked as a product manager at various startups in Nigeria and has now found a role that combines his experience in product with his background in business and interest in strategy. Listen in to find out more about what a typical day in product ops looks like for him and how he juggles wearing many hats! This episode provides a unique perspective on Product Ops...
2021-06-0231 min
Product Ops PodcastS1 E7: Lessons from over 5yrs in Product Ops - Sloan Saunders (Product Ops Manager @ Evidation Health)Sloan Saunders, the Product Ops Manager @ Evidation Health, joins me on POP this week to talk about lessons she's learnt from over 5 years of working in Product Ops! Listen in to find out more about Sloan's journey with Product Ops from starting off as a product ops analyst to being a product programme manager and now hiring for her own team that she manages. Many feel that this function is quite new (myself included!), so this is a great episode with lots of wisdom shared on how the role has evolved over the years and why Sloan still enjoys...
2021-05-2533 min
Product Ops PodcastS1 E6: Applying Design Thinking to Product Ops - Hugo Froes (Product Ops Lead @ Farfetch)Hugo Froes, the Product Ops Lead @ Farfetch, joins me on POP this week to talk about how he transitioned from a background in UX Design to Product Ops! Listen in to find out what design principles Hugo finds valuable in his current role and how this has shaped his focus in Product Ops. From conducting user research to pattern matching and using Wardley Maps - Hugo has a wealth of knowledge, experience and advice to share on navigating Product Ops. He also hosts informal chats about Product Ops on Clubhouse. Give him a follow on twitter (or LinkedIn) to...
2021-05-1939 min
Product Ops PodcastS1 E5: Customer Centricity & Product Ops - Kaitlyn Melo (Product Ops Lead @ Faire)Kaitlyn Melo, the Product Ops Lead @ Faire, joins me on POP this week to talk about how she leveraged her background in customer experience to bring customer centricity directly to product teams! Listen in to find out how Kaitlyn developed a Voice of Customer (VOC) programme for Faire against the backdrop of rapid scaling and the need for instant knowledge transfer. A good episode with lots of practical advice for anyone in product or product ops currently facing a similar challenge. And btw, she's hiring!
2021-05-1131 min
Product Ops PodcastS1 E4: Product Ops Hiring and Career Progression - Sharmin Abdo (Head of Product Ops @ Dext)Sharmin Abdo is the Head of Product Ops @ Dext (formerly Receipt Bank) and is currently hiring for her team. She has been at Dext for over 5 years in previous roles such as Marketing Ops and Customer Success. She also spoke at the PLA Product Ops Summit on Defining Product Ops. On this episode we chat about some of the key traits in hiring for Product Ops and her decision to create a competency framework for the role. I think Sharmin's approach of: 1) starting before you're ready, 2) iterating as you learn and 3) moving in the right direction even if it's...
2021-05-0437 min
Product Ops PodcastS1 E3: Product Planning and OKR Setting - Marielle Velander (Product Ops Lead @ Dashlane)Marielle Velander is the Product Ops Lead @ Dashlane. She leveraged her background in user research and anthropology to develop a product operations function and has written about this for Mind the Product here. On this episode we explore how she is going about improving the quarterly product planning and OKR setting process at Dashlane. We talk about some of the tools and resources she has found helpful, the importance of product roadmaps and how she partners with product on initiatives. Marielle provides useful ways of thinking about product ops and practical advice throughout the episode including: conducting quarterly product...
2021-04-2837 min
Product Ops PodcastS1 E2: Product Manager to Product Ops - Kevin Sakamoto (Director of Product Ops @ Dollar Shave Club)Kevin Sakamoto is currently the Director of Digital Product Ops @ Dollar Shave Club. Prior to this role, Kevin spent over a decade working in product management leadership roles at companies such as Zappos, Target and lululemon. On this episode, we explore a question that is often asked in this space: "How does Product Ops compare to Product Management?". From common skills to key differences as well as how the two functions work together - Kevin provides invaluable firsthand insight and experience! This is a great episode for anyone interested in moving from product management to product ops or vice...
2021-04-2034 min
Product Ops PodcastS1 E1: Getting Started with Product Ops - Gwera Kiwana (Senior Ops Analyst @ 11:FS)Gwera Kiwana, a Senior Ops Analyst @ 11:FS is currently setting up a Product Ops function. On this episode, we chat about how she identified the need for Product Ops, the relevance of her ops background from Monzo, the importance of manager support and how she's navigating the challenges of getting Product Ops off the ground as a one-woman team!
2021-04-1132 min