Shows
UXpod - User Experience PodcastDoughnut Economics and Systems Thinking: An interview with Kate Goodwin
2021-06-0643 min2021-05-0727 min2021-04-1938 minUXpod - User Experience PodcastTraining Dev Teams in Accessibility: An interview with Allison Ravenhall
2021-04-1222 minUXpod - User Experience PodcastProduct Research Rules: An interview with Aras Bilgen and C Todd Lombardo
2021-04-0337 min2021-02-1732 min2020-12-1929 min2020-11-2032 min2020-08-2732 min2020-08-0728 min2019-08-2527 minUXpod - User Experience PodcastThink like a UX researcher: An interview with David Travis and Philip Hodgson
2019-08-1141 min2019-07-2615 minUXpod - User Experience PodcastUser research in government: An interivew with Matthew McCallumA nice case study of the value of a small number of in-depth interviews.
2019-07-1725 minUXpod - User Experience PodcastThe Boss is away: An interview with Michelle SpencerMichelle talks about the challenge and opportunity of running a large team remotely.
2019-07-0228 min2019-05-2433 minUXpod - User Experience PodcastCompetence, autonomy, relatedness: Celia Hodent on games designCelia Hodent talks about neuroscience, UX and games design.
2019-03-1631 min2019-01-2027 minUXpod - User Experience PodcastUX in the Ubiquitous Bank: An Interview with Brett KingBrett King on the future of banking
2018-12-1520 min2018-07-2734 minUXpod - User Experience PodcastMaking Cities Smarter: An Interview with Martin TomitschMartin talks about the challenges and opportunities of designing for the connected, sensor- and data-enabled city of the future.
2018-07-0524 minUXpod - User Experience PodcastDesigning better meetings: An interview with Kevin M HoffmanKevin Hoffman talks about how to design and facilitate good meetings.
2018-04-0232 minUXpod - User Experience PodcastDesigning for the best death possible: An interview with Matiu BushMatiu Bush talks about designing for the end of life.
2018-03-1233 minUXpod - User Experience PodcastMean Time to "I Love You" - Amir Shevat talks about ChatbotsSlack's Amir Shevat talks about bots, and why you can't just port existing services to a bot, and about the power of conversational interfaces.
2018-02-0428 min
The Human Centered Design Podcast (This is HCD) | Service Design & UXGerry Gaffney (Live audience) 'How forms reveal the true nature of an organisation'If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Leave a review (+ help us grow): https://ratethispodcast.com/hcdCreators & Guests
Gerry Scullion - Host
Stef Murphy - Producer
Like what we do? Make a Tip.OrLeave a review: https://ratethispodcast.com/hcdSponsor links10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'Sign up https://auth.smaply.app/sign-upCheck out This is HCD x...
2017-12-1838 minUXpod - User Experience PodcastHow tech's lack of diversity affects its products: An interview with Sara Watchter-BoettcherTech firms that are not themselves diverse can't be effective in meeting the needs of diverse audiences. Sara Wachter-Boettcher talks about how we've built exclusion into our algorithms.
2017-12-1732 minUXpod - User Experience PodcastSEO, metadata and information architecture: An interview with Shari ThurowDoes metadata matter – and why? Shari Thurow talks about making your content usable and accessible for both humans and machines and the importance of information architecture.
2017-08-0537 minUXpod - User Experience PodcastVisual Communication: An interview with Alberto CairoWhy everyone should learn to think like a professional, honest journal. What makes a good "infographic"? And how can we find the stories in our data, and tell those stories effectively?
2017-07-1649 minUXpod - User Experience PodcastTranshumanism, immanence and existential risk: An interview with Mark O'Connell
2017-06-1737 min2017-06-0822 min2017-04-1230 minUXpod - User Experience PodcastDesign for Life: An interview with Karen HoltzblattThe author of "Contextual Design" on the importance of immersion, and how to engage the entire team in the design process.
2017-03-2642 min2017-03-1338 minUXpod - User Experience PodcastDefinitive Advice on Forms: An Interview with Jessica EndersJessica talks about good forms design. Layout, Flow, Language - and why not to use placeholder text
2017-02-1528 minUXpod - User Experience PodcastStories from the field: An interview with Steve PortigalEthnographic researchers share their experiences in Steve's new book, "Doorbells, Danger and Dead Batteries: User Research War Stories."
2016-12-1049 minUXpod - User Experience PodcastDogs, Doublethink and Deconstructing Beliefs: Liminal Dave GrayDave Gray describes "Liminal Thinking" and why it matters.
2016-11-2138 minUXpod - User Experience PodcastAn animated interview with Val HeadZoom on over to uxpod.com to read the transcript.
2016-11-1130 minUXpod - User Experience PodcastTransforming & Measuring: An Interview with Gerry McGovernGerry McGovern talks to Gerry Gaffney about the empowered customer and the consequent need to transform organisations.
2016-10-2849 min2016-09-0434 min2016-07-3143 min2016-07-1425 minUXpod - User Experience PodcastThe importance of invalidation: Tomer Sharon on Lean User ResearchTomer Sharon talks bout Lean User Research.
2016-06-0635 minUXpod - User Experience PodcastCustomer as superhero: An interview with Donna LichawCustomer as superhero.
2016-05-0530 minUXpod - User Experience PodcastExplain yourself! An interview with Tom GreeverArticulating Design Decisions.
2015-12-3037 minUXpod - User Experience PodcastReasonable doubt - Juries, the law and plain language: An interview with Prof James OgloffCan we expect a jury of lay-people to interpret, understand and apply the law?
2015-11-2226 minUXpod - User Experience PodcastService design: An interview with Andy PolaineWhat is service design, and how does it relate to UX?
2014-12-0840 minUXpod - User Experience PodcastDesigning good five-second tests: An interview with Paul DoncasterWhat you can (and can’t) find out in five seconds, and how to design good tests to do so.
2014-09-3036 minUXpod - User Experience PodcastDesign for Kids: An interview with Debra Levin GelmanGetting onto the floor for user research. Measuring PTR (Parental Threshold for the Revolting.) And designing products that engage, educate and entertain kids.
2014-08-1747 min
UXpod - User Experience PodcastThe Moderators Survival Guide: An interview with Donna Tedesco and Fiona TranquadaDonna Tedesco and Fiona Tranquada, authors of "The Moderator's Survival Guide" talk to Gerry Gaffney about moderation. They discuss styles like Friendly Face, Down to Business, Inquisitive Mind and By-the-Book, the risks and pitfalls, Gerry's labcoat, and advice to moderators of all levels.
2014-07-0739 minUXpod - User Experience PodcastUX: A client perspectiveCatherine D'Elia talks to Gerry Gaffney about how UX contributed to the design of a new Jury Management Service. She says that explaining UX and getting buy-in are crucial.
2014-06-0414 minUXpod - User Experience PodcastWhere UI guidelines come from: An interview with Jeff JohnsonJeff Johnson talks to Gerry Gaffney about user interface design guidelines, zombie processes, and why your first answer to the following question is typically wrong. A baseball and a bat together cost $110. The bat costs $100 more than the ball. How much does the ball cost?
2014-05-1740 minUXpod - User Experience PodcastMicrointeractions: An interview with Dan SafferDan Saffer talks about microinteractions, signature moments, and the importance of detail. For a transcript of this and other episodes, visit www.uxpod.com.
2014-04-1931 min2014-03-2521 min2013-12-0427 min2013-11-2331 min2012-11-2527 min2012-08-1025 min2012-07-1022 min2012-06-0427 min2012-01-3042 min2011-10-1222 minUXpod - User Experience PodcastUser research interviews: An interview with Steve PortigalGerry Gaffney interviews Steve Portigal about conducting interviews for user research. For a transcript of this and other episodes, visit www.uxpod.com.
2011-08-1643 minUXpod - User Experience PodcastHuman transit: An interview with Jarrett WalkerGerry Gaffney interviews Jarrett Walker. For a transcript of this and other episodes, visit www.uxpod.com.
2011-08-1033 minUXpod - User Experience PodcastGlobal UX: An interview with Whitney QuesenberyGerry Gaffney interviews Whitney Quesenbery. For a transcript of this and other episodes, visit www.uxpod.com.
2011-08-0228 minUXpod - User Experience PodcastSpeech user interfaces: An interview with James LewisGerry Gaffney interviews James Lewis. For a transcript of this and other episodes, visit www.uxpod.com.
2011-06-2041 minUXpod - User Experience PodcastDriver Safety: An interview with Dr Michael ReganGerry Gaffney interviews Mike Regan. For a transcript of this and other episodes, visit www.uxpod.com.
2011-04-2242 minUXpod - User Experience PodcastUX in the UK: Gerry Gaffney interviews Andy BuddGerry Gaffney interviews Morgan McKeagney. For a transcript of this and other episodes, visit www.uxpod.com.
2011-03-1720 minUXpod - User Experience PodcastUsability in Ireland - Gerry Gaffney interviews Morgan McKeagney
Gerry Gaffney interviews Morgan McKeagney. For a transcript of this and other episodes, visit www.uxpod.com.
2010-12-3123 minUXpod - User Experience PodcastSurveys - an interview with Caroline JarrettGerry Gaffney interviews Caroline Jarrett. For a transcript of this and other episodes, visit www.uxpod.com.
2010-12-1637 minUXpod - User Experience PodcastSimple and usable - an interview with Giles ColborneGerry Gaffney interviews Giles Colborne. For a transcript of this and other episodes, visit www.uxpod.com.
2010-10-1623 minUXpod - User Experience PodcastBeyond the Usability Lab with Bill AlbertGerry Gaffney interviews Bill Albert. For a transcript of this and other episodes, visit www.uxpod.com.
2010-08-1430 minUXpod - User Experience PodcastPromoting cycling culture, with Mikael Colville-Andersen
Gerry Gaffney interviews Mikael Colville-Anderson. For a transcript of this and other episodes, visit www.uxpod.com.
2010-07-0915 minUXpod - User Experience PodcastAdam Greenfield on EverywareGerry Gaffney interviews Adam Greenfield on ubiquitous computing. For a transcript of this and other episodes, visit www.uxpod.com.
2010-06-1552 minUXpod - User Experience PodcastDavid Hill on ThinkPad's evolution design strategyGerry Gaffney interviews Lenovo's David Hill. For a transcript of this and other episodes, visit www.uxpod.com.
2010-03-0227 minUXpod - User Experience PodcastWhat every intranet team should know - an interview with James RobertsonGerry Gaffney interviews James Roberston from Step Two Designs about managing intranets.For a transcript of this and other episodes, visit www.uxpod.com.
2009-11-1829 minUXpod - User Experience PodcastMicrosoft Surface and multi-touch interfaces - an interview with Shane MorrisGerry Gaffney interviews Shane Morris about designing for Microsoft Surface and multi-touch interfaces.For a transcript of this and other episodes, visit www.uxpod.com.
2009-11-0324 minUXpod - User Experience PodcastDeveloping TramTracker - an interview with Robert AmosTramTracker is an application that runs on iPhone (and other platforms) and gives Melbourne commuters real-time information on tram movements. Robert Amos talks about developing the application.Visit www.uxpod.com for a transcript of this and other episodes.
2009-07-2310 min
UXpod - User Experience PodcastEvery piece of content matters - an interview with Gerry McGovernGerry Gaffney interviews GerryMcGovern, author of "Killer Web Content".(This site is maintained for historical purposes only. Visit www.uxpod.com for a transcript of this and other episodes, and a searchable archive.)
2009-06-2132 min
UXpod - User Experience PodcastHuman behaviour in traffic - an interview with Tom VanderbiltGerry Gaffney interviews Tom Vanderbilt, author of "Why we drive the way we do (and what it says about us)".(This site is maintained for historical purposes only. Visit www.uxpod.com for a transcript of this and other episodes, and a searchable archive.)
2009-05-0822 min
UXpod - User Experience PodcastSelling usability - an interview with John RhodesGerry Gaffney interviews John Rhodes about how to sell usability, and about John's book "Selling Usability: User Experience Infiltration Tactics".Please visit www.uxpod.com for a transcript of this and other episodes.
2009-04-2721 min
UXpod - User Experience PodcastImmersion, and socially responsible design - an interview with Marc RettigGerry Gaffney interviews Marc Rettig of Fit Associates on immersion, responsible design, and working with conscious organisations.You can read a transcript at www.uxpod.com.
2009-03-2824 min
UXpod - User Experience PodcastWeb Content Accessibility Guidelines V2.0 - An Interview with Shawn HenryGerry Gaffney interviews Shawn Henry about the release of the Web Content Accessibility Guidelines V2.0 (www.w3.org/TR/WCAG20/).A transcript of this episode is available at www.uxpod.com.Note that the User Experience Podcast is now hosted within the Information & Design website (www.infodesign.com.au) - and it's searchable.
2008-12-2123 min
UXpod - User Experience PodcastIt's Only Words - an Interview with Janice (Ginny) RedishGerry Gaffney interviews Ginny Redish about the communication needs of web users, about whether those needs are changing, and about how to meet them. "It's not about the words," says Ginny, "it's about helping people accomplish their goals." She says that this has led to a change from command-based to task-based communication.Ginny's book is "Letting go of the words: Writing Web Content that Works" (tinyurl.com/3m5fee).Ginny mentions the forthcoming book by Caroline Jarrett and me - that's "Forms That Work: Designing Web Forms for Usability" (tinyurl.com/44muxd). In t...
2008-09-2419 min
UXpod - User Experience PodcastThe Bizarre Myth of Customer Service - an Interview with David JaffeGerry Gaffney interviews David Jaffe about customer service.David talks about the "bizarre myth that the head of customer service is responsible for customer service", and the problems that arise from treating customer service as a cost centre.He tells us that resolution, not handling time, is what matters.David asks: Why do companies spend millions of dollars on customer research but not learn anything from the day-to-day interactions they already have?He talks about how inappropriate measures result in the the wrong behaviour from front-line staff, and what happens when...
2008-07-2127 min
UXpod - User Experience PodcastDeveloping Usability Software - an Interview with Sam NgGerry Gaffney spoke to Sam Ng from Optimal Usability in New Zealand (www.optimalusability.com). Sam is responsible for OptimalSort, an online card sorting tool (www.optimalsort.com).Sam speaks about the challenges of balancing user-centred design practices with the need to meet deadlines. Do small development teams really need to use personas?Sam says software can be "too convenient" if we rely too much on stats to "spit out" answers.Sam mentions some other products:Morae (www.techsmith.com/morae.asp)Axure (www.axure.com)
2008-06-2617 min
UXpod - User Experience PodcastUsability - An Interview with Jakob NielsenGerry Gaffney conducts a wide-ranging interview with Jakob Nielsen.Is web usability where it's at? Does usability have a say on climate change? Why is the keyboard so popular?Jakob talks about having data propagate to multiple devices, about why government agencies continue to apply an outdated "waterfall' model, and about how usability can make developing countries rich quickly and thus improve the environment.He talks about the need to make things easier if you want people to do those things, about future directions in user interaction, and about the need to start...
2008-04-2734 min
UXpod - User Experience PodcastPackaging Design for the Web - an Interview with Luke WroblewskiGerry Gaffney spoke to Luke Wroblewski, Senior Principal of Product Ideation & Design at Yahoo! about what web designers can learn from the world of product packaging, about 'unpacking' as a metaphor for registration, and about embracing the fact that your content will be clipped, cut, copied and embedded.Luke's forthcoming book is Web Form Design - Filling in the Blanks (www.rosenfeldmedia.com/books/webforms).Luke's company is LukeW Interface Designs (www.lukew.com); his blog is Functioning Form (www.lukew.com/ff).Luke mentions Jumpcut (www.jumpcut.com).The design p...
2008-03-2020 min
UXpod - User Experience PodcastMentoring - an interview with Patrick KennedyGerry Gaffney spoke to Patrick Kennedy from Step Two Designs in Sydney (www.steptwo.com.au) about mentoring.What are the benefits - and the pitfalls - in mentoring?The book Patrick mentions is The Tao of Coaching, by Max Landsberg (tinyurl.com/yt8kaj).(Our book links go to Amazon, and we get a small commission from books sold in this way).Check out Patrick's Point of View blog (www.gurtle.com/ppov).Duration: 17:05File size: 2.93MB
2008-03-1117 min
UXpod - User Experience PodcastUser Experience at Google - an interview with Patrick LarvieGerry Gaffney spoke to Patrick Larvie, Google's Manager of User Experience Research.Patrick reveals Google's secret - rapid user feedback, early and often.He also talks about the influence of culture on technology.The book Patrick recommends is Karaoke Nights: An Ethnographic Rhapsody, by Rob Drew (tinyurl.com/2ewbft).There was also a reference to the Google Image Labeler (images.google.com/imagelabeler).Gerry concluded with a plug for Information & Design's usability training courses in Melbourne (infodesign.com.au/training/courseschedule.asp).Duration: 34:29File size: 5.92...
2008-02-2634 min
UXpod - User Experience PodcastExertion Interfaces and Engagement - An Interview with Florian (Floyd) MuellerGerry Gaffney spoke to Floyd Mueller about his work with exertion interfaces - where the world of video games meets the sweat of the sportsground, and where you can jog, box or play ball with people in distant locations.Floyd discusses the impact of the Nintendo Wii, and how the lessons to be learned from sports psychology can be applied to video conferencing tools.He explains that in virtual table tennis, the player puts meaning in the ball by imparting spin and force; the game carries meaning through the network; and the meaning is what...
2008-02-1730 min
UXpod - User Experience PodcastAccessibility - An Interview with Dr. Sofia CelicGerry Gaffney spoke to Dr. Sofia Celic of Vision Australia (www.visionaustralia.org.au) about issues faced by the visually impaired and others.Sofia says that a knowledge of accessibility should be "in any serious developer's toolkit".Two screen readers were mentioned - Jaws (www.freedomscientific.com/fs_products/software_jaws.asp) and Window-Eyes (www.gwmicro.com).OzWAI (www.ozewai.org) is the Australian Web Adaptability Initiative.Sofia mentions the Australian Human Rights and Equal Opportunity Commission (HREOC) (www.hreoc.gov.au).Microsoft has case studies and videos online (w...
2008-01-2414 min
UXpod - User Experience PodcastUsability Now - an Interview with Daniel SzucGerry Gaffney spoke to Daniel Szuc in Hong Kong about the state of usability today. Although we were on the 22nd floor, in the background you can hear the sounds of the Hong Kong traffic.Daniel's company is Apogee (www.apogeehk.com)The Usability Toolkit is the one Gerry and Daniel co-authored (www.theusabilitykit.com).UPA is the Usability Professionals' Association (www.upassoc.org).Disclosure: Gerry and Daniel have various commercial connections.Duration: 18:11File size: 6.24MB
2008-01-1118 min
UXpod - User Experience PodcastOpen Source Usability, and the Modified Delphi Card Sorting Method - an Interview with Celeste Lyn PaulGerry Gaffney spoke to Celeste Lyn Paul about the state of usability efforts in open source software, and about her card sorting method - the Modified Delphi.Celeste mentioned Open Usability (openusability.org)Gerry mentions a previous card-sorting episode of UXpod with Donna Maurer (tinyurl.com/3xzglj)Celeste mentioned Michael Gladwell's book 'Blink' (http://tinyurl.com/235vnd)The spreadsheet that Celeste spoke about is Joe Lamantia's on BoxesAndArrows (http://tinyurl.com/3742xt)Celeste's blog is weblog.obso1337.orgDuration: 25:46File size: 8.84MB
2007-12-1225 min
UXpod - User Experience PodcastWeb Analytics - an Interview with Brian DonohueGerry Gaffney asked Brian Donohue from iQcontent (www.iqcontent.com) about when, why and how to use web analytics.Brian talked about avoiding 'zero insight', and how you can use analytics to understand users, improve your site, and validate success.A few books and resources were mentioned:Web Analytics Demystified by Eric Peterson (tinyurl.com/ys498j) Web Analytics: An Hour a Day by Avinash Kaushik (tinyurl.com/2bnc8d)Google Analytics Shortcuts by Justin Cutroni (www.gashortcut.com)Sitescan (sitescanga.com)Emetrics (www.emetrics.org)Advanced...
2007-11-2722 min
UXpod - User Experience Podcast"This is who we are; this is what we do" - Social Media - an Interview with Tom RafteryGerry Gaffney interviews social media maven Tom Raftery.What does it mean to be a 'social media consultant'? In a wide-ranging discussion, Tom talks about:
The meaning and relevance of social mediaWhether bus drivers in Cork will use social media softwareWhy companies should embrace complaintCarbon-neutral data centres
Tom's blog is Tom Raftery's Social Media (www.tomrafteryit.net/)You can follow the progress of Tom's carbon-neutral data centre - the Cork Internet Exchange (www.cix.ie/). Tom's presentation on reducing IT's carbon footprint is online (tinyurl.com/2u5bvz).Several venues...
2007-10-0523 min
UXpod - User Experience PodcastDesigning for Mobile Devices - an Interview with Jason FurnellGerry Gaffney asks Jason Furnell about designing for mobile devices.Along the way, Jason talks about the poetry of movement, the Agile development methodology, and how to navigate a career path in design.He tells us that without a vision, great minds can go to waste; and how high-fidelity wireframes can help communicate a simple vision.Jason's blog is 'the architecture of everything'. (jasonfurnell.wordpress.com)The William Gibson book is 'Spook Country'. (tinyurl.com/2a7mf9) Duration: 20:29 File size: 7.2MB
2007-09-2820 min
UXpod - User Experience PodcastVisual Communication - an Interview with Dave GrayDave talks about giving ourselves permission to draw, about how the printing press led us to communicate in a particular way, and about how that can limit our communication in a digital environment, about how PowerPoint can be both inhibiting and comforting, and about how where we are with video today is where we were with PageMaker 20 years ago.Dave says 'You don't have to be an expert to start - you just have to start'.There are several references in this episode:Dave's blog is Communication Nation (http://communicationnation.blogspot.com/).
2007-07-2530 min
UXpod - User Experience PodcastWeb Accessibility Guidelines - an Interview with Gian Sampson-WildWhat is the current status of Version 2 of the Web Content Accessibility Guidelines? Gian Sampson-Wild tells us the story.She also explains how Flickr and Google have used Ajax without sacrificing accessibility.For more on the Maguire vs SOCOG case, see Joe Clark's reader's guide (www.contenu.nu/socog.html).A listener subsequently pointed out a USA case - National Federation of the Blind v Target, as described on the Disability Rights Advocates website (http://tinyurl.com/djrfd) - thanks elDavo.Gian's blog is The Kismet...
2007-06-1216 minUXpod - User Experience PodcastSecurity and UsabilitySecurity and usability are frequently in conflict. Workarounds are common, and there may be unrealistic expectations of what users would or should do.I mention that ChinesePod made Time Magazine's Top Ten Podcasts of 2006. (www.time.com/time/topten/2006/podcasts/10.html)The Usability Kit (Gaffney/Szuc) is available for purchase online. (www.theusabilitykit.com)This episode is 7 minutes 10 seconds in duration. File size is 4.1MB.
2007-01-1707 minUXpod - User Experience PodcastCultural Probes - an Interview with John Murphy (updated)The Cultural Probes technique provides a
way to explore the user's world when other
methods are not available or appropriate.Gerry Gaffney discusses the technique with
John Murphy, of Design4Use.
Note that this interivew was updated on July 17
to provide some additional detail.
2006-07-1114 min