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The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE57: Founder Launch with Reza SatchuWhat does it take to go from immigrant outsider to one of Canada’s most prolific entrepreneurs and a globally recognized educator? On this episode of The Unlimited Podcast, Brian Ginsler speaks with Reza Satchu — serial founder, Harvard Business School professor, co-founder of NEXT Canada, and Managing Partner at Alignvest Management Corporation. Reza’s journey is remarkable: from arriving in Canada with little more than ambition, to founding and selling multiple businesses worth billions, to now shaping the next generation of entrepreneurs at Harvard Business School and across Canada.In this episode, you'll hear about:Reza’s o...2025-07-1856 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE56: Second Quarter 2025 Client Letter - The Waiting EditionFrom Brian Ginsler, Ginsler Wealth CEO: "In mid-2018, while I was at a previous investment firm, I met with a prospective client. For context, the markets (S&P 500) had staged a dramatic recovery since the Global Financial Crisis. From its folkloric low of 666 in March 2009, the index had climbed to around 2,700 by mid-2018—an increase of more than 300%.After I explained why it was a good time to invest with us, I will never forget his response: “I’m waiting until there is blood in the streets.” I think about him often and wonder if he...2025-07-0313 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE55: Entrepreneur to Investor with Michael HyattOn this episode of The Unlimited Podcast, Brian speaks with Michael Hyatt, one of Canada’s most successful tech entrepreneurs and now a leading investor and family office principal. You may know Michael as the co-founder of BlueCat Networks, a global network infrastructure firm that was acquired by private equity in one of Canada’s most notable tech exits, a commentator on the CBC News, or as a former guest Dragon on CBC’s Dragon’s Den. Before BlueCat, Michael co-founded and sold Dyadem, an engineering software company. He is currently Executive Chairman of cybersec...2025-06-1859 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE54: Focus on Canada with Jon LoveIn the wake of the Canadian federal election and a tumultuous April, on this episode of The Unlimited Podcast, Brian speaks with Jon Love, Executive Chair and Founder of KingSett Capital. You may recognize Jon from his prolific LinkedIn posts, where he frequently shares his insight on politics, Canada's priorities, and much more. Brian and Jon discuss the founding of KingSett, Jon's thoughts on the election outcome, Canada's path forward under Prime Minister Mark Carney, and more!Jon Love is the Executive Chair and Founder of KingSett Capital, Canada’s leading private equity real es...2025-05-0251 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthTrailer: Straight Talk with Gerald SheffCheck out this trailer featuring some highlights from episode 52 of The Unlimited Podcast: Straight Talk with Gerald Sheff.In this interview with Brian's former boss, Brian and Gerald discuss Gerald's path to becoming an architect, meeting Ira Gluskin and the founding of Gluskin Sheff, what to do in times of uncertainty, and more!For the full episode and more, visit ginslerwealth.com/podcast.2025-04-2501 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE53: First Quarter 2025 Client Letter – Warren Buffett EditionFrom Brian Ginsler, Ginsler Wealth CEO: "While I am still not sure how I got into Harvard Business School back in 2001, once on campus I was constantly amazed by the caliber of speakers the school could attract. But at HBS, no visiting speaker generated more excitement than the Greatest Investor in the World – Warren Buffett. I have been following Buffett’s musings since leaving HBS. Each year, Buffett pens his annual letter to Berkshire Hathaway shareholders. And for the past many years, I have written a standalone Ginsler Wealth commentary on each of Warren’s letter...2025-04-0720 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE52: Straight Talk with Gerald SheffIn this episode of The Unlimited Podcast, our Lessons with Legends series continues as we welcome Brian's former boss, Gerald Sheff, Co-Founder of Gluskin Sheff + Associates Inc., once one of Canada's pre-eminent wealth management firms. This is a special episode highlighting Gerry's "straight-talking" ways as he recounts:His path to becoming an architect: "I didn't know anything about architecture. I thought, well, it's something I don't know anything about. So I didn't know, I didn't want to be one. So I thought, well, maybe I'll become one."His early working years: "...they thought I knew...2025-03-2158 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE51: Big Deals & Bigger Lessons with David KassieIn this episode in our Lessons with Legends series, on The Unlimited Podcast, we welcome David Kassie, Chairman of Outcome Asset Management and Chairman Emeritus of Canaccord Genuity. Brian and David discuss David's journey to becoming Chairman and CEO of CIBC World Markets, the founding of Genuity, some of his most significant deals, and more.David Kassie has held key leadership roles in the financial industry for decades. He served as Chairman or Executive Chairman of Canaccord Genuity Group Inc. since May 2010 and was Chairman and CEO from April to October 2015. Previously, he was...2025-02-2354 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE50: Uncertainty to Opportunity with David RosenbergFor the 50th episode of The Unlimited Podcast, we welcome back David Rosenberg, Founder and President of Rosenberg Research. David founded Rosenberg Research in January 2020 after an illustrious, three-decade career on Wall Street and Bay Street as an economist and market strategist. With the start of 2025 and Trump's recent inauguration, Brian seeks to uncover David's best views and thoughts on the markets, the economy, Trump's proposed tariffs and the like. In other words, what should investors be thinking and doing in 2025? This is a "must-listen" episode for anyone seeking opportunity amid uncertainty! A video of...2025-01-2458 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE49: Fourth Quarter Letter 2024 - Nature Calls (a.k.a. Do Something) EditionFrom Brian Ginsler, Ginsler Wealth CEO: In my last quarterly letter I discussed the benefits of “doing nothing” (sometimes) as it relates to investing, but suggested that in my next quarterly letter I would discuss the benefits of “doing something”. So here we go... I returned to Algonquin Park in the Fall—my regular annual trip with my buddies. At 2am on our last night, I woke up in the tent and nature was calling. When this happens, the goal is typically to jump out of the...2025-01-0812 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE48: The Unlimited Podcast 2024 RecapAs 2024 comes to a close, we invite you to reflect on the year with us through some of the most memorable quotes and highlights from The Unlimited Podcast. In this brief, 7-minute recap, you'll hear standout moments from each of our guests, Brian's insightful reflections, and a few laughs along the way. Relive the best of 2024 with us! Let's Go! Stay tuned for another great year of The Unlimited Podcast in 2025, kicking off in January with the economic outlook from David Rosenberg, Founder & President of Rosenberg Research. See you on the flipside.2024-12-2407 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE47: Wealth Innovations with Som SeifOn this episode of The Unlimited Podcast, Brian welcomes Som Seif, a trailblazer in the Canadian wealth management space and the founder of Purpose Unlimited. Som's career is marked by a series of innovative milestones, from launching one of Canada's first ETF companies, to co-founding Wealthsimple, to creating the world's first Bitcoin and Ethereum ETFs. Som shares his insights into the evolving wealth and investment management landscape, highlighting the importance of aligning investment strategies with personal values and financial goals (sounds familiar to us here at Ginsler Wealth!). In addition, Som reveals the lessons learned from his business and...2024-12-0653 minHomegrown HitsHomegrown HitsEpisode 355 ★ Don't Give A Honey VALUE FOR VALUE Thank you to the Bowl After Bowl Episode Producers: harvhat, ChadF, Fountain user, Boolysteed, ajoint, CollinCZ, Lavish, Piranesi The Ghost Inside - Engine 45 Bowls With Buds ★ Episode 344 ★ ChadF Intro/Outro: Floating AnarchY - Cyber Funk (YouTube) ON CHAIN, OFF CHAIN, COCAINE, SHITSTAIN mempool.space MicroStrategy buys 55,500 BTC (CNBC) @jamesob tweet SEC Gary Ginsler announces resignation (Barron's) Coin Center analysis of crypto policy landscape following the elections Satsconf hackathon winners (Even Tornado) Learning @ Chai...2024-11-273h 34Bowl After BowlBowl After BowlEpisode 355 ★ Don't Give A Honey VALUE FOR VALUE Thank you to the Bowl After Bowl Episode Producers: harvhat, ChadF, Fountain user, Boolysteed, ajoint, CollinCZ, Lavish, Piranesi The Ghost Inside - Engine 45 Bowls With Buds ★ Episode 344 ★ ChadF Intro/Outro: Floating AnarchY - Cyber Funk (YouTube) ON CHAIN, OFF CHAIN, COCAINE, SHITSTAIN mempool.space MicroStrategy buys 55,500 BTC (CNBC) @jamesob tweet SEC Gary Ginsler announces resignation (Barron's) Coin Center analysis of crypto policy landscape following the elections Satsconf hackathon winners (Even Tornado) Learning @ Chai...2024-11-273h 34The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE46: Emerging Market Investing with Rohit KhullerMost Canadian investors focus on developed markets, mainly in the U.S., Canada, and parts of Europe. However, there's a world of untapped potential in select emerging markets—regions that drive a substantial portion of global GDP. While these markets carry a unique blend of risks, they also offer powerful growth opportunities that investors shouldn’t overlook. On this episode of The Unlimited Podcast, Brian explores the world of emerging markets investing with Rohit Khuller, Partner and VP of Investment Management at Letko Brosseau & Associates Inc. As the Lead Portfolio Manager of the firm’s Emerging Markets Equity...2024-11-0146 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE45: Third Quarter Letter 2024 - Do Nothing EditionFrom Brian Ginsler, Ginsler Wealth CEO: "This past August, equity markets around the world experienced significant declines. Coincidentally, I chose the August long weekend to visit my favourite place on earth, Algonquin Park, where there is no cell reception. Or so I thought. In the very early hours of Monday (August 4) morning, a faint, single bar of service must have magically appeared, and a single Wall Street Journal news alert notification slipped through... "Japan's Nikkei Stock Average closed down 12.4%, it's biggest single-day percentage fall since 1987" "Oh shoot," I said to my...2024-10-0813 minRefining Rhetoric with Robert BortinsRefining Rhetoric with Robert BortinsCan Public School Be A Training Ground For Faith?Can public school help your child’s faith grow? Robert and Chris critique an article from “Christianity Today” that suggests sending Christian children to public schools to build their faith. They argue public schools promote secular values that can harm a child's faith. Will also briefly discusses Bitcoin’s rise in value and the controversy surrounding SEC chair Gary Ginsler’s handling of crypto regulations. https://www.christianitytoday.com/2024/09/public-school-can-be-a-training-ground-for-faith/ The Secret Garden is a beloved classic novel. The footnotes include word definitions, pronunciations, and historical context to support life-long learning, enabling students to deepen...2024-10-0220 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE44: Trailblazers, Heroes, and Crooks with Stephen FoersterDuring his first year at Ivey Business School, Brian's career plan changed significantly after taking an Introduction to Finance & Investing course. The insights gained from that class inspired him to pivot from a career in accounting to a focus on finance and investing. Twenty-five years later, Brian reconnects with Stephen Foerster, the professor who sparked his interest in finance, to discuss Foerster's latest book: "Trailblazers, Heroes, & Crooks: Stories to Make You a Smarter Investor". Brian and Steve discuss trailblazers Quintus Fabius and Muhammad Ali; heroes Warren Buffett and Harry Markopolos; and crooks Bernie Madoff, Sam...2024-09-1952 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE43: Who is Juveria Zaheer?What does it take to be a Jeopardy! champion? After winning over Canadians' hearts and minds with her standout performance on Jeopardy!'s Tournament of Champions, Dr. Juveria Zaheer returns to The Unlimited Podcast to share her journey. In this episode, Brian and Juveria talk about her road to Jeopardy!, the importance of developing new skills and embracing risks, and the incredible work Dr. Zaheer is doing with the Centre for Addiction and Mental Health (CAMH). Tune in for inspiring life lessons, fascinating stories, and more! Dr. Juveria Zaheer is an associate professor of...2024-08-2339 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE42: Private Equity & Life Lessons with Brent BelzbergIn this special episode of the Unlimited Podcast, Brian welcomes Brent Belzberg, founder and Senior Managing Partner of TorQuest – one of Canada's original private equity firms – to discuss leadership, culture, and the keys to success in both life and business. Brent has been a supporter and mentor to Brian for almost two decades and we were honoured to have the chance to bring our listeners his story and his wisdom. Brent founded TorQuest in 2002 after selling Harrowston, Inc., a publicly traded investment fund he started in 1992 to invest in and build businesses. Beyond TorQuest, Brent serv...2024-07-1858 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE41: Second Quarter Letter 2024 - Financial Literacy EditionFrom Brian Ginsler, Ginsler Wealth CEO: "A few weeks ago, I experienced what all financial advisor parents dream of. I came home to find my youngest daughter’s Grade 8 Financial Literacy test on the dining room table. She had earned a mark of 95%. I couldn’t have been more proud, and thought about ordering Ginsler Wealth business cards for her right away! But I might have gotten ahead of myself..." To find out what happened, listen to this episode featuring Ginsler Wealth's Second Quarter 2024 update - Financial Literacy Edition - where Brian reviews the...2024-07-0409 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE40: Asset-Based Lending with Marius SilvasanPrivate debt is "all the rage" these days, but also beset with some controversy, especially in Canada. Asset-based lending is a form of private debt, and eCapital is a leader in this space. On this episode of The Unlimited Podcast, Marius Silvasan, CEO of eCapital, goes "back to basics" to explain what is asset-based lending, how eCapital mitigates risks typically associated with traditional private debt, and reveals eCapital's secret weapon: its technology focus. eCapital is a specialty finance company with a focus on providing working capital to small and medium sized businesses in the U.S., U...2024-06-2853 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE39: Small-Cap Equities with Jordan ZinbergSmall-capitalization ("small-cap") equity investing requires a specialized investment and trading skillset. Since its inception in 2018, Bedford Park Capital has proven its proficiency in this area. Bedford's President & CEO Jordan Zinberg joins Brian to explain what small-cap equities are, what it takes to be a successful small-cap investor, and why some of the risks of small-cap investing may actually be opportunities in disguise. Jordan Zinberg is the President and CEO of Bedford Park Capital Corporation. Jordan has over 20 years of investment industry experience, including portfolio management and trading, and has served as a director of both private and p...2024-05-2441 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE38: Federal Budget Breakdown with Ali SpinnerOn Tuesday, April 16, the government of Canada revealed its 2024 Federal Budget with major changes that impact investors, savers and business builders - most significant of which being an increase to the capital gains inclusion rate. In this "breaking news" episode of The Unlimited Podcast, we bring back the "Tax Ninja", Alexandra (Ali) Spinner, to help break down the key changes and provide some guidance for immediate and long-term actions and plans. Ali can also be seen discussing the Federal Budget changes on BNN Bloomberg. Key changes covered include: The increase to the capital gains...2024-04-1946 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE37: First Quarter Letter 2024 - Free Money EditionYou may have heard the joke about two economists walking down the street and seeing a $20 bill lying on the sidewalk. The first economist says, "Look at that $20 bill." The second says, "That can't really be a $20 bill lying there, because if it were, someone would have picked it up already." So they walk on, leaving the $20 bill undisturbed. The notion above is that there can’t be “free money” lying around in plain sight. The markets are efficient and opportunities like the above cannot exist. Brian Ginsler begs to differ... For the origin...2024-04-1213 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE36: Insurance 201 with Sterling ParkAs a follow-up to Episode 33: Insurance 101 with Simon Kay, this episode features Zak Goldman and Jonah Mayles from Sterling Park providing an "Insurance 201" lesson for our listeners, with a focus on the tax and wealth creation advantages of whole life insurance. Whole life insurance is a permanent insurance policy that grows in value over time by participating in distributions from the insurance company’s pool of investments. This type of policy offers a significant opportunity to boost wealth and estate value, for two key reasons: The policy's value grows tax-free and is typically distributed tax-free[i] up...2024-04-0354 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE35: The Luxury Car Business with Francesco PolicaroThe automotive industry is undergoing a transformation with the rise of electric vehicles and the introduction of new technologies and new ways of interacting with car buyers--all while operating in a challenging economic environment. Luxury auto dealers are at the forefront of many of these changes. On this episode of The Unlimited Podcast, Brian speaks with Francesco Policaro, CEO of Policaro Group, a luxury auto retailer in the GTA and southern Ontario. Brian and Francesco discuss automotive industry trends, what a prospective car buyer should know, managing a multi-generational family business, the current state of the economy...2024-03-0851 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE34: Brian Ginsler on The Real Human ProjectAn Unlimited Podcast twist! This episode is a podcast within a podcast... This episode sees the tables turned on our host, Ginsler Wealth CEO, Brian Ginsler, as he switches from interviewer to interviewee. Brian is interviewed as part of The Real Human Project by Sam, an AI interviewer, with the goal of helping people share their stories and reveal the "real human" behind each interviewee. The Real Human Project is on a mission to help people get to know each other better. Through AI-hosted podcast interviews, everyone has an opportunity to make an episode about...2024-02-1622 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE33: Insurance 101 with Simon KayAs long as humans have been taking risks, we have been looking for ways to mitigate those risks. Insurance, while a very popular risk transfer tool, can be complex and easily misunderstood. On this episode of The Unlimited Podcast, Brian speaks with Simon Kay of IPS insurance, who provides an Insurance 101 lesson, focusing on insurance for individuals and families. Brian and Simon discuss different types of insurance, how to determine how much insurance you need, individual vs. group coverage, and more. Simon is the President of IPS Insurance, a specialized insurance advisory firm with a...2024-01-311h 05The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE32: Fourth Quarter Letter 2023 - The Coby EditionA message from Brian Ginsler, Ginsler Wealth CEO: "My last quarterly letter was released on the evening of Friday, October 6. By the following morning, that letter couldn’t have been less important given the horrific atrocities occurring in Israel, and the resulting last 3 horrible months for Israel, Jews around the world, and innocent Palestinians – wholly and solely a result of Hamas’ atrocious attack on Israel and its citizens, and Hamas’ continued holding of hostages. Because my last letter was just an evening too soon to address and discuss the above, I wanted to use this year-end...2024-01-0513 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE31: The State of Real Estate with Rob KumerReal estate is a hot topic for Canadians, especially in the current housing-challenged environment. Rob Kumer, incoming CEO of KingSett Capital, describes what he's seeing now and what Canadians might expect from the real estate market and the economy in 2024 and beyond. Brian and Rob discuss Rob's path to CEO of KingSett, KingSett's investment process, various real estate sectors, affordable housing, government policies, the path to environmentally sustainable real estate, and more! Rob graduated with an HBA degree from the Ivey Business School. He joined KingSett in 2004 as an analyst and is currently President & Chief...2023-12-221h 08The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE30: The Wisest Investment with Robin TaubNovember is Financial Literacy month in Canada, so as part of Ginsler Wealth's ongoing efforts to promote financial literacy, Brian speaks with Robin Taub, CPA, CA, the author of The Wisest Investment: Teaching Your Kids to Be Responsible, Independent and Money-Smart for Life. Brian and Robin discuss her path to writing the book on financial literacy, the 5 Pillars of Money, her 11 Healthy Habits of Financial Management, and how parents can overcome the challenges of teaching their children about money. Robin is a Chartered Professional Accountant (CPA, CA), keynote speaker, and bestselling author recognized for her...2023-11-1043 minMord, Mörder, BlutMord, Mörder, BlutDer Jackett-MörderHerzlich willkommen zu unserer siebzehnten Folge. Wir untersuchen den tragischen Todesfall des jungen Familiengründers Gustav Ginsler. Kurz bevor sein noch ungeborenes Kind das Licht der Welt erblicken sollte, entschied sich dieser die Frau, mit besagtem Kind im Bauch, zu heiraten. Für diesen Anlass wollte er sich ein ganz besonderes Gewand schneidern lassen. Doch der Besuch bei seinem örtlichen Herrenausstatter sollte so manche schreckliche Überraschung mit sich bringen.2023-11-0923 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE29: Third Quarter Letter 2023 - Misunderstood EditionBrian Ginsler loves Malcolm Gladwell's podcast Revisionist History: his podcast about "things overlooked and misunderstood". Brian believes there are a lot overlooked and misunderstood things happening this year in the financial markets. In his latest quarterly letter, he shares what he thinks is overlooked and misunderstood as it relates to U.S. and Canadian equity markets, stock and bond correlations, consumers' reaction to inflation and rising interest rates, and perhaps the most misunderstood investment decision: investing in GICs. For the original transcript of this letter and to see weblinks and other media, please visit https://ginslerwealth.com/gin...2023-10-1114 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE28: Private Equity Secondaries with Robert McGrathThe private equity asset class is often absent from the portfolios of the everyday investor. For those that do invest in private equity, they experience large capital requirements, long holding periods, and often higher risk - albeit in the pursuit of higher returns. Private equity secondaries may mitigate some of the challenges noted above. In this episode of The Unlimited Podcast, Brian speaks with Robert McGrath, Founder and Managing Director of Overbay Capital Partners, who will explain what private equity is, introduce private equity secondaries, and share the backstory of how he and his brother became early...2023-09-2957 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE27: Leading Champions with Frank DancevicWhile the U.S. Open ended on Sunday, the World Championships of Tennis – known as The Davis Cup – is on! And Team Canada is back to defend their championship title after winning last year’s tournament. On this episode of The Unlimited Podcast Brian speaks with Frank Dancevic, former professional tennis player and current Captain of Canada’s Davis Cup team. We were lucky to catch Frank just hours before he joined his team in Bologna, Italy for the start of Canada’s defending run. Hailing from Niagara Falls, Ontario, Frank Dancevic is a retired Ca...2023-09-1240 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE26: Everything is Sales with Darren RabieBrian believes that everyone needs to understand sales because ultimately, "everything is sales". What does this mean? Sales expert Darren Rabie joins Brian on this episode of The Unlimited Podcast to help answer that question, and discuss how sales can be applied to more aspects of life than you may think. Darren Rabie was born in Cape Town, South Africa. His father owned successful clothing stores and his mother was a teacher. Along with his two brothers, he lived a wonderful life. But the fears and injustice of Apartheid drove the family to immigrate to Toronto in 1977...2023-08-251h 04The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE25: The Perfect Cup with Andrea Chiaramello of Lavazza CanadaAt Ginsler Wealth, we love coffee. Recently, Brian spoke with Lavazza Canada President, Andrea Chiaramello, at the Truffle Kings media preview event, for a special live recorded episode of The Unlimited Podcast. Andrea Chiaramello was born and raised in Turin, Italy, hometown of Lavazza. He has been a coffee “addict” for decades, after spending most of his working life as an export manager, specializing in Route-To-Market projects, bringing Italian products into international markets (Europe, North and South America, Middle East). Andrea joined Lavazza and moved to Toronto in 2017 leading the Canadian operations across all channels. Lava...2023-07-2242 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE24: Second Quarter Letter 2023 - Driver's Training EditionGinsler Wealth CEO, Brian Ginsler, reads his quarterly letter to clients from the second quarter of 2023. There are a lot of scary things impacting the economy and investing these days, but nothing is more scary than when your 16 year-old daughter gets her driver's license permit! In Brian's latest quarterly letter, he explains how teaching his daughter to drive relates to how we manage client portfolios. Hint...it's all about probability. He also explain recent actions we are taking in client portfolios and provide examples of some unique investment strategies we have found and a...2023-07-0615 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE23: What is SPAC Arbitrage? with Jamie Wise from Periscope CapitalSPAC Arbitrage. While it may sound complicated, we are lucky to have Jamie Wise, President & CEO of Periscope Capital, as our guest on The Unlimited Podcast to explain. In fact, we'll go all the way back to basics to understand what "arbitrage" is and why investors have been trying to find arbitrage opportunities forever. Prior to launching Periscope Capital in 2009, Jamie was a managing director at Moore Capital Advisors Canada, a multi-strategy Canadian-focused hedge fund. Prior to Moore Capital, Jamie was a Managing Director and Portfolio Manager at BMO Capital Markets where he led an internal proprietary t...2023-06-161h 02The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE22: Business News Anchor Jon ErlichmanOn this episode of The Unlimited Podcast, BNN Bloomberg news anchor Jon Erlichman joins Brian for an interesting "behind-the-scenes" look at what it's like to be a business journalist. Brian and Jon discuss what it takes to be "on" all the time, what makes a great interview, some stories from Jon's celebrity interviews, and much more! Jon Erlichman anchors BNN Bloomberg’s morning program, The Open, which airs every weekday. He also serves as co-host of Bloomberg’s global program "Bloomberg Markets,” which airs weekdays as well. Erlichman has a background as a scoop-oriented reporter, an acc...2023-05-1949 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthTrailer: The Unlimited PodcastFind out why The Unlimited Podcast was ranked by Spotify in the Top 20% of Most Followed and Most Shared podcasts globally in 2022. Listen as Ginsler Wealth's CEO, Brian Ginsler, interviews investment managers we may work with, along with a variety of investing, financial and other experts, discussing topics relevant to successful families. The podcast also features audio versions of our quarterly letters and other key publications. Don't miss an episode by following the podcast in your favourite podcast app.2023-05-0701 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE21: Tax-Effective Giving with Ali SpinnerEven though this tax season is coming to a close, it's never too late to start planning for next year! On this episode of The Unlimited Podcast, Alexandra (Ali) Spinner joins Brian to share some tips and tricks for maximizing your charitable donations. Brian and Ali discuss Ali's "Three W" framework for giving, alternative donation methods, different avenues for philanthropy, how Ali became known as the Tax Ninja, and much more! Ali is a Partner in Crowe Soberman’s Tax Group, a member of the firm’s Management Committee, and leader of the High-Net-Worth tax pract...2023-04-2448 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE20: First Quarter Letter 2023 - Well Done EditionIn this episode, Ginsler Wealth CEO, Brian Ginsler, reads his quarterly letter to clients from the first quarter of 2023. This quarter's letter focuses on the importance of not just getting a job done, but well done, the wealth and financial planning work we have been doing for clients recently, and Ginsler Wealth's commentary on the importance of being an "independent" wealth management firm. For the original transcript of this letter and to see weblinks and other media, please visit: https://ginslerwealth.com/ginsler-wealth-first-quarter-2023-client-letter-well-done-edition/ Timestamps: 0:00 Intro & Disclaimer2023-04-1308 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE19: The Evolution of Investing with Ira GluskinOn this episode of The Unlimited Podcast, Brian is joined by one of Canada’s “legendary” investors, his friend and mentor, Ira Gluskin. Brian and Ira discuss the founding of Gluskin Sheff, investing and investment management, Ira’s career advice, and the advantages of a multi-family office over a large investment firm. Ira Gluskin is the Chief Investment Officer of Irager + Associates Inc., a family office, overseeing Strategy and Investments. Mr. Gluskin is the Co-Founder of Gluskin Sheff + Associates Inc. He served as the firm’s President & Chief Investment Officer from June 30, 1984 until December 31, 2009 and as a Direc...2023-03-211h 26The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE18: Real Estate Investing with Jeffrey OlinThere are many ways to get exposure to real estate. Our guest, Jeffrey Olin, President & CEO of Vision Capital – managing approximately $1 billion solely focused on real estate investments – tells us how. In this episode, Brian and Jeff provide an introduction to the real estate asset class (Real Estate 101), different real estate investing options, the challenges of owning real estate directly, public vs. private real estate investing, and much more. Jeffrey Olin is a co-founder, CEO and has been a portfolio manager at Vision Capital for over 14 years. Mr. Olin brings ten years of direct corporate real...2023-03-031h 06Mind of MeladikMind of MeladikEp 28 - Related to a PresidentReflecting on the recent passing of his grandFather DJ Meladik creates new music to honor Grandpa Chuck. Reminiscing about a ride along with the the former Buena Park Police officer. In this episode @DJ_Meladik shares the story of how he fell in love with hip hop, talks about gary ginsler and even being related to former President Jimmy Carter. Plus @QueenMeladee and @DJ_MELADIK visit the great wold lodge for the first time. This episode if sponsored by OFI insurance services and present by Melodicplayground.blogspot.com2023-03-031h 20The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE17: Bonds... Just Bonds with Richard-Usher JonesIn this special edition of The Unlimited Podcast, Brian and Richard Usher-Jones from Canso Investment Counsel discuss bonds… just bonds. This episode highlights the ‘Bonds 101’ section from Episode 15: For Your Ears Only… Bonds with Richard-Usher Jones. For those who aren’t very familiar with bonds, or may want a refresher, this is the episode for you! Brian and Richard discuss what a bond is, who issues bonds, the relationship between interest rates & bond prices, and more! Timestamps 0:00 Intro & Disclaimer 3:07 The bond market vs. equity market 4:21 What is a bond?2023-02-0136 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE16: Artificial Intelligence goes Radical with Jordan JacobsThe excitement around artificial intelligence has gone "radical". Our guest believes that in time, AI will "eat all software". And PWC says AI will contribute over USD$15 trillion to the global economy by 2030.* On this episode of The Unlimited Podcast -- with the assistance of ChatGPT -- Brian is joined by Jordan Jacobs, Co-Founder & Managing Partner of Radical Ventures, a leading venture capital firm focused on investing in transformational AI. Jordan is also a founder of the Vector Institute for Artificial Intelligence, a director of the Canadian Institute for Advanced Research, member of the University of Waterloo P...2023-01-261h 25The Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE15: For Your Ears Only... Bonds with Richard Usher-JonesAfter a difficult 2022 for bonds, higher interest rates have created increased opportunities for fixed income investors. So to kick off 2023, this episode of The Unlimited Podcast will cover “Bonds 101” and opportunities in fixed income investing with Richard Usher-Jones, Portfolio Manager at Canso Investment Counsel. Richard has 30+ years of industry experience, achieving his Canadian Investment Manager (CIM) designation, and is a Fellow of the Canadian Securities Institute (FCSI). Since 2009, Richard has been a Portfolio Manager with Canso, as well as the President & CEO of Lysander Funds. Canso manages over $35 Billion in assets, specializing in fixed income. In t...2023-01-1258 minPress 1 For NickPress 1 For NickMichael Hinshaw – President at McorpCX [Customer Experience]Michael talks about: · What CX has to do with better experience in the contact center · How to improve employee retention · How training in the contact center is different than general CX The person who has influenced Michael the most in the past year: Art Ginsler’s book: Art’s Principles – 50 years of hard-learned lessons in building a world class professional services firm: https://amzn.to/34L5ira His note to all customer service professionals: “Listen to your customers…and act on what you hear.” ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find...2023-01-0228 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE14: Fourth Quarter Letter 2022 - All-Weather EditionIn this episode, Ginsler Wealth CEO, Brian Ginsler, reads his quarterly letter to clients from the fourth quarter of 2022. This quarter's letter focuses on the importance of preparation, adaptability, and how Ginsler Wealth is preparing for 2023. For the original transcript of this letter and to see weblinks and other media, please visit: https://ginslerwealth.com/ginsler-wealth-fourth-quarter-2022-client-letter-all-weather-edition/In this episode Brian discusses: 1:29 Brian's annual fall canoe trip4:21 Preparing for 20235:21 An All-Weather portfolio6:50 Closing thoughtsNote that past performance is no...2022-12-2908 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE13: Farmland Investing with Joelle Faulkner from Area One FarmsIn this episode, Ginsler Wealth CEO, Brian Ginsler, speaks with Joelle Faulkner, Founder and CEO of Area One Farms.Joelle is a multi-generation Canadian farmer. She is a Rhodes Scholar and Fulbright Scholar and obtained degrees in Engineering, Business, and Law from Western University, Oxford University and Stanford University. She was named one of Canada’s Top 40 Under 40, Canadian Private Equity Summit Emerging Leader, EY Entrepreneurial Winning Women and Canada’s Top 100 Most Powerful Women: Future Leaders.In 2013, Joelle combined her finance expertise with her farming knowledge and founded Area One Farms – which now has $450 millio...2022-11-3049 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE12: Cybersecurity Best Practices with Daniel Zborovski from RestWell TechnologyIn this episode, Ginsler Wealth CEO, Brian Ginsler, speaks with Daniel Zborovski, Founder and Principal Consultant of RestWell Technology. Daniel has over 25 years of experience leading and mentoring security, technical and programming teams. Daniel has managed complex security and IT projects for thousands of clients in legal, healthcare, manufacturing, and professional services. A tech evangelist to anyone that will listen, Daniel regularly speaks on panel discussions and keynote addresses to countless IT professionals, business owners and executives.  Daniel is also the architect of multiple award-winning products and services.Brian and Daniel discuss how hackers work in the m...2022-10-3142 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE11: Third Quarter Letter 2022 - Opportunity KnocksIn this episode, Ginsler Wealth CEO, Brian Ginsler, reads his quarterly letter to clients from the third quarter of 2022. This quarter's letter investigates the opportunities presented by the current market environment and announces a new offering to help improve clients’ health.For the original transcript of this letter and to see weblinks and other media, please visit: https://ginslerwealth.com/ginsler-wealth-third-quarter-2022-client-letter-opportunity-knocks/In this episode we discuss:1:00 Present market environment3:07 Current opportunities3:39 Looking at historic trends5:50 Adjusting the portfolio and finding new strategies8:04 Putting cash to...2022-10-1713 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE10: Income Equities with Jeannine LiChong from Waratah Capital Advisors Ltd.In this episode, Ginsler Wealth CEO, Brian Ginsler, speaks with Jeannine LiChong, Portfolio Manager of the Waratah Income Fund, about her path to portfolio management, North American income equities, navigating through investment crises, and the importance of being a good listener. They also discuss their shared experience working with Ira Gluskin, and how they still carry his lessons with them today. In this episode we discuss:1:55 Background of Jeannine LiChong3:23 Music and investing5:45 Meeting and working with Ira Gluskin12:17 About Waratah and the Waratah Income Fund16:34 Income t...2022-09-2340 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE9: Mental Health with Dr. Juveria Zaheer and Sandi Treliving from CAMHIn this Special Episode, Ginsler Wealth CEO, Brian Ginsler, speaks with Dr. Juveria Zaheer and Sandi Treliving about mental health and Toronto’s Centre for Addiction and Mental Health (CAMH). They discuss mental health in Canada, effects from the pandemic, current developments at CAMH, and the evolution of mental health research and funding. Dr. Juveria Zaheer is a Clinician Scientist with the Institute for Mental Health Policy Research, and Medical Head of the Emergency Department at CAMH. Sandi Treliving is a philanthropist, mental health advocate, and a director on the CAMH Foundation Board of Directors.In this ep...2022-08-0839 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE8: Finding Unique Investment Opportunities with Daniel Zwirn from Arena Investors LPIn this episode, Ginsler Wealth CEO, Brian Ginsler, speaks with Daniel Zwirn, CEO and Chief Investment Officer of Arena Investors LP. They discuss the Arena approach to risk-reward analysis, diversification & special situations, and the importance of transparency in completing due diligence - with specific examples around Bridging Finance and Bernie Madoff.In this episode we discuss:2:21 Background of Daniel Zwirn and Arena9:31 Arena’s asset classes15:28 Thinking about risk19:56 Non-traditional investments23:18 Attachment point theory30:50 Diversification in portfolios35:40 Investing in today’s environment42...2022-07-1354 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE7: Second Quarter Letter 2022 - Wimbledon EditionIn this episode, Ginsler Wealth CEO, Brian Ginsler, reads his quarterly letter to clients from the second quarter of 2022. This quarter's letter draws parallels between investing and tennis, and helps investors to understand whether (and when) to take riskier shots.For the original transcript of this letter and to see weblinks and other media, please visit: https://ginslerwealth.com/ginsler-wealth-second-quarter-2022-client-letter-wimbledon-edition/.In this episode we discuss:1:37 Current markets and Wimbledon2:45 Brian’s recent tennis matches3:56 Probabilities in tennis and investing5:43 Defensive positioning6:55 Low probability shots th...2022-07-0613 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE6: Entrepreneurship & Economics with David Rosenberg from Rosenberg ResearchIn this episode, Ginsler Wealth CEO, Brian Ginsler, speaks with David Rosenberg, President and Chief Economist & Strategist of Rosenberg Research. They discuss what it takes to be a successful entrepreneur, economics 101, modern inflation, and David makes one of his boldest calls yet on the Canadian housing market.In this episode we discuss:2:31 Background of David Rosenberg5:28 Work ethic and passion11:02 Entrepreneurship14:44 Differentiation and building a business18:00 Supply and demand curves22:22 Inflation today28:24 Central banks and interest rates35:29 Supply and demand in...2022-06-1359 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthTrailer: Entrepreneurship & Economics with David Rosenberg from Rosenberg ResearchIn our upcoming episode, Ginsler Wealth CEO, Brian Ginsler, speaks with David Rosenberg of Rosenberg Research. They discuss what it takes to be a successful entrepreneur, economics 101, modern inflation, and the Canadian housing market. Follow and subscribe to be the first to hear their fascinating discussion. Note that past performance is not indicative of future returns, and nothing in this episode should be considered as investment advice. The Unlimited Podcast is a Ginsler Wealth audio production. It is hosted and produced by Brian Ginsler, and edited and mixed by Kathryn Donville.2022-06-1001 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE5: Venture Debt with Alkarim Jivraj from Espresso CapitalIn this episode, Ginsler Wealth CEO, Brian Ginsler, chats with Alkarim Jivraj, CEO of Espresso Capital. They discuss venture debt, its risk profile, how the Espresso team values opportunities, and how the firm got its unique name!In this episode we discuss:1:52 Background on Alkarim Jivraj4:21 The Espresso name5:46 Venture debt 1019:28 How do companies service their venture debt11:47 Benefits for lenders13:48 Risks in venture debt16:44 Loss metrics18:33 Sourcing deals22:40 Espresso’s proprietary software25:16 Closing remarks and disclaimer...2022-04-2926 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE4: First Quarter Letter 2022In this episode, Ginsler Wealth CEO Brian Ginsler reads his quarterly letter to clients from the first quarter of 2022. This quarter's letter touches on uncertainty (again) and surprises for investors, Russian oil and ESG investing, a new Canadian mortgage investment strategy, and introduces The Unlimited Podcast by Ginsler Wealth.For the original transcript of this letter and to see weblinks and other media, please visit: https://ginslerwealth.com/ginsler-wealth-first-quarter-2022-client-letter/.In this episode we discuss:1:38 Uncertainty and current market conditions3:50 Russian oil and ESG investing5:06 New mortgage strategy2022-04-1310 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE3: Music Royalties with David Vankka from ICM Asset ManagementIn this episode, Ginsler Wealth CEO Brian Ginsler sits down with David Vankka, President & CFO and Partner & Portfolio Manager at ICM Asset Management. They talk about the relatively unknown world of music royalties: what are they, how can you invest in them, and what can they add to a portfolio as a truly alternative asset class?In this episode we discuss:2:17 How do music royalties work?5:53 Who is making money from music royalties?7:46 Tech companies and royalty data10:29 Music royalties as an asset class17:21 Managing a portfolio...2022-04-0741 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE2: Fourth Quarter Letter 2021In this episode, Ginsler Wealth CEO Brian Ginsler reads his letter to clients updating them on the events and activities of the fourth quarter of 2021. He discusses his thoughts on uncertainty, how to build a "Goldilocks" portfolio, and digital asset activity. For the original transcript of this letter and to see weblinks and other media, please visit: https://ginslerwealth.com/ginsler-wealth-fourth-quarter-2021-client-letter/.In this episode we discuss:1:35 Uncertainty and the markets2:45 Equity-like returns and protecting capital3:50 New SPAC strategy5:01 Building a Goldilocks portfolio6:46 Digital asset a...2022-04-0110 minThe Unlimited Podcast by Ginsler WealthThe Unlimited Podcast by Ginsler WealthE1: Letter to Founding ClientsIn The Unlimited Podcast's inaugural episode, Ginsler Wealth CEO Brian Ginsler reads his quarterly letter to his founding clients, and prepares listeners for what they can expect on the podcast: insightful interviews, fascinating discussions, and more thoughts on how to make your wealth truly...Unlimited. For the original transcript of this letter and to see weblinks and other media, please visit: https://ginslerwealth.com/brian-ginslers-first-quarterly-letter-to-ginsler-wealth-clients/. In this episode we discuss:1:29 Welcome and introduction4:30 Investment and manager research5:06 Income oriented portfolios5:34 Private de...2022-04-0108 minTune In YRDSBTune In YRDSBGSA MonthOn today's episode of Tune In YRDSB, we are going to be taking at a look at GSAs (Genders & Sexualities Alliances or Gay Straight Alliance) throughout the YRDSB in Secondary and Elementary Schools.  Joined today by Missy Mae-Ng - School Social Worker, Hayden Bendavid - Equity Teacher Facilitator & Co-Chair, Elementary GSA Network, Brooke Ginsler - ESL (English as a Second Language) Teacher, Donna Franklin - Child & Youth Worker and Cove - YRDSB Secondary School Student. On this episode, our guests will be talking about: The history of GSAs GSAs in York Region The different t...2022-01-3129 minShine Mama!Shine Mama!How your kid’s sleep habits are impacting your mental health with Kayla GinslerThis week's episode deals with a topic that is very near and dear to my heart and my brain, which is the intersection of sleep and mental health. More specifically, how a child’s sleep habits, particularly in the early days, have an impact on a mother’s mental health and her ability to cope.    To help explore this topic, I’m talking to Kayla Ginsler, a Child Sleep Consultant with Goodnight Sleep Site, who also happens to have her Masters in Social Work. Kayla is passionate about empowering families to feel confident in helping their baby or child achieve better s...2021-11-1556 minAuric Unity with Scott T.Auric Unity with Scott T.Does Senator Warren Want To Destroy Crypto? {Audio #76}Senator Elizabeth Warren has crypto on her mind a lot lately, so is she on a mission to destroy crypto and halt Bitcoin and other alt coins in its tracks? Or is Senator Warren really have the average retail investor's best interest in mind? What do other politicians and regulators around the United States think about crypto?🟢Cash App (Use my code and get $5!)https://cash.app/app/ZNDQDRVUSE CODE: ZNDQDRV🟢Voyager App (Trade $100 to get $25 of free Bitcoin!)https://voyager.onelink.me/WNly/referral?af_sub5=SCODFBUSE CODE: SCODFB🟢Coinbase (Sign up now and get $10 of free Bitcoin w...2021-08-0611 minAuric Unity with Scott T.Auric Unity with Scott T.Does Senator Warren Want To Destroy Crypto? {Audio #76}Senator Elizabeth Warren has crypto on her mind a lot lately, so is she on a mission to destroy crypto and halt Bitcoin and other alt coins in its tracks? Or is Senator Warren really have the average retail investor's best interest in mind? What do other politicians and regulators around the United States think about crypto?🟢Cash App (Use my code and get $5!)https://cash.app/app/ZNDQDRVUSE CODE: ZNDQDRV🟢Voyager App (Trade $100 to get $25 of free Bitcoin!)https://voyager.onelink.me/WNly/referral?af_sub5=SCODFBUSE CODE: SCODFB🟢Coinbase (Sign up now and get $10 of free Bitcoin w...2021-08-0611 minAuric Unity with Scott T.Auric Unity with Scott T.Does Senator Warren Want To Destroy Crypto? {Audio #76}Senator Elizabeth Warren has crypto on her mind a lot lately, so is she on a mission to destroy crypto and halt Bitcoin and other alt coins in its tracks? Or is Senator Warren really have the average retail investor's best interest in mind? What do other politicians and regulators around the United States think about crypto?🟢Cash App (Use my code and get $5!)https://cash.app/app/ZNDQDRVUSE CODE: ZNDQDRV🟢Voyager App (Trade $100 to get $25 of free Bitcoin!)https://voyager.onelink.me/WNly/referral?af_sub5=SCODFB...2021-08-0611 minPress 1 For NickPress 1 For NickMichael Hinshaw – President at McorpCX [Customer Experience]Michael talks about: · What CX has to do with better experience in the contact center · How to improve employee retention · How training in the contact center is different than general CX The person who has influenced Michael the most in the past year: Art Ginsler’s book: Art’s Principles – 50 years of hard-learned lessons in building a world class professional services firm: https://amzn.to/34L5ira His note to all customer service professionals: “Listen to your customers…and act on what you hear.”2021-06-0828 minPress 1 For NickPress 1 For NickMichael Hinshaw – President at McorpCX [Customer Experience]Michael talks about:·       What CX has to do with better experience in the contact center·       How to improve employee retention·       How training in the contact center is different than general CXThe person who has influenced Michael the most in the past year:Art Ginsler’s book: Art’s Principles – 50 years of hard-learned lessons in building a world-class professional services firm: https://amzn.to/34L5ira   His note to all customer service professionals:“Listen to your customers…and act on what...2021-06-0828 min