Shows
Local Frequency - BozemanBozeman Roundup: Gang Arrests, Mail Woes, and Fossil FridaysGood morning, this is your Bozeman Local Frequency for February 14, 2025. It's a chilly Valentine's Day in Bozeman, and we've got a lot to cover for you today.First off, let's talk about some recent news that's been making headlines. Six members and associates of the transnational gang Tren de Aragua were arrested in Bozeman, and Governor Greg Gianforte has issued a statement praising the agents who made the arrests. Gianforte emphasized that gang members who participate in violent crime disrupt our communities and threaten the safety of Montanans[3].In other news, Montana's congressional leaders are urging...2025-02-1402 min
Customer Success TalksThe Secrets to Reducing Churn with Greg DainesIn this episode, we dive deep into the world of customer retention with the legendary Greg Daines, also known as "The Churn Doctor." đ With years of experience as a SaaS CEO and customer success leader, Greg shares actionable strategies, shocking insights from his research, and practical tips to reduce churn and drive measurable results.
đŻ Topics Covered:
- Why customer satisfaction alone doesnât guarantee retention
- The surprising truth about the correlation (or lack thereof) between NPS and customer retention
- The #1 predictor of long-term customer loyalty: Measurable Results
- Why showing even bad results can build stronger client relation...2025-01-2834 min
Washington WatchGreg Steube, Steve Daines, Kevin Kiley, Jerry BoykinOn today's program:
Greg Steube, U.S. Representative for the 17th District of Florida, celebrates the House passage of his Protection of Women and Girls in Sports Act.
Steve Daines, U.S. Senator from Montana, reacts to the confirmation hearings for incoming Trump administration nominees and comments on why he is leading a resolution supporting the Geneva Consensus Resolution.
Kevin Kiley, U.S. Representative for the 3rd District of California, criticizes the policies that worsened the Los Angeles wildfires.
Lt. Gen. (Ret.) Jerry Boykin, Executive Vice President of Family Research Council, exposes why the mishandling of the Los Angeles wildfires...2025-01-1454 min
Account Management SecretsEpisode 5: Why Unhappy Customers StayâHappy customers stay, and unhappy customers leaveââor at least thatâs what weâve always believed. But Greg Daines, a customer retention expert, sits down with Alex Raymond to challenge that assumption. Are metrics like net promoter score really reliable indicators of loyalty? According to Gregâs extensive research, retention has more to do with delivering measurable results than simply keeping customers happy. It turns out, customers who see clear, tangible outcomes are far more likely to stayâregardless of whether theyâre fully satisfied.
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Greg encourages account managers to rethink their approach and shift from focusi...2024-10-0441 min
CSM Practice - The Customer Success PodcastTips and Tricks for Reducing Customer ChurnSend us a textEver wondered how top companies tackle churn?Discover how Varda Tirosh, Chief Customer Officer at Optimove, implemented a unique churn management framework that has revolutionized customer retention. Click here to watch the episode on YouTube!đđđđđđđđđđ - Varda's journey to developing a game-changing churn strategy.- The role of deep customer engagement and data in fighting churn.- Practical steps your team can implement to enhance customer success.đđđđđ đđđ đđđđđVarda Tirosh, as Optimove's Chief Customer Officer, has been at the helm of client-facing teams, including Customer Success (CS), for more tha...2024-09-2731 min
Montana Values PodcastEpisode 90: Failure to communicate.This episode is sponsored by The Syndicate Hair and Beauty Parlor in Evergreen. Senator Steve Daines and State Sen. Greg Hertz have opposing agendas when it comes to taxing tipped workers in Montana. This inconsistency flies in the face of the Republican platform, and it's just plain dumb. SHOW NOTES: Music by: Intro: Wild Wild West, by Julius H Outro: Good Times Are Coming, by Bo Dleasons/Bohdan Kuzmin Both music selections are royalty free on Pixabay. LINKS: https://www.kpax.com/news/missoula-county/missoulas-plan-to-end-homelessness-10-years-later-whats-nexthttps://youtu.be/VPqEgVKISr4https://newstalkkgvo.com/missoula-plan-end-homelessness-misleading/https://missoulacurrent.com/urban-camping-strategy/https://pub-missoula.escribemeetings.c...2024-07-1335 min
Montana Values PodcastEpisode 90: Failure to communicate.This episode is sponsored by The Syndicate Hair and Beauty Parlor in Evergreen.
Senator Steve Daines and State Sen. Greg Hertz have opposing agendas when it comes to taxing tipped workers in Montana. This inconsistency flies in the face of the Republican platform, and it's just plain dumb.Â
SHOW NOTES:
Music by:
Intro: Wild Wild West, by Julius H
Outro: Good Times Are Coming, by Bo Dleasons/Bohdan Kuzmin
Both music selections are royalty free on Pixabay.
LINKS:
https://www.kpax.com/news/m...2024-07-1335 min
Brian Kilmeade ShowViolence breaks out as police start to clear anti-Israel protestors from college campuses[00:00:00] Greg Lukianoff[00:18:26] Harris Faulkner[00:30:25] Sen. John Cornyn[00:36:48] Sen. Steve Daines[00:55:10] Gerald Steinburg[01:07:42] Alison Esposito[01:13:32] Jim Vandehei Learn more about your ad choices. Visit megaphone.fm/adchoices2024-05-012h 13
SaaS TherapyThe shift from reactive to proactive customer success with Greg Daines, CEO @ChurnRXEnjoy this special episode from last week's live podcast recording event hosted at Silicon Slopes! In this episode, Todd Kirk talks with our guest, Greg Daines, who shares his research and industry knowledge on the importance of shifting from a reactive to a proactive mindset in customer success. Greg emphasizes that customer results, rather than customer satisfaction, drive retention. Their conversation highlights the need to focus on the key activities that drive customer behavior change and deliver measurable results.
Takeaways
Shift from a reactive to a proactive mindset in customer success
Focus on the key activities...2024-04-2436 min
The Professional Services PursuitEp. 62 - Customer Retention Strategies: How to Improve Your Customer Lifespan by 6x w/ Greg DainesOn this episode of The Professional Services Pursuit, Banoo talks with Greg Daines. Greg is the CEO of ChurnRX, the premier retention analysis and coaching platform that helps organizations to diagnose and solve churn within their customer base. They discuss data-backed customer retention strategies and the secret sauce to identifying and measuring the right results. Other topics in this episode includeThe lack of correlation between customer satisfaction and retentionThe importance of getting results and measuring themThe 3 laws of customer retentionGregâs take on value-based commercial models and how to rethink that app...2024-03-0732 minThe Professional Services PursuitEp. 62 - Customer Retention Strategies: How to Improve Your Customer Lifespan by 6x w/ Greg DainesOn this episode of The Professional Services Pursuit, Banoo talks with Greg Daines. Greg is the CEO of ChurnRX, the premier retention analysis and coaching platform that helps organizations to diagnose and solve churn within their customer base. They discuss data-backed customer retention strategies and the secret sauce to identifying and measuring the right results. Other topics in this episode includeThe lack of correlation between customer satisfaction and retentionThe importance of getting results and measuring themThe 3 laws of customer retentionGregâs take on value-based commercial models and how to rethink that app...2024-03-0732 min
Growth Colony: APAC's B2B Growth PodcastLinkedIn's B2B Benchmarking, KitKat's AI Ad & NPS for RetentionFind out what's going on in the marketing world right now with Alex, Shahin & Vinnie.
This episode covers the following:
LinkedIn & Ipsosâ B2B Market BenchmarkKitKatâs âHave Ai Breakâ adGreg Dainesâ video on NPS and customer retention
_________________
đŻ Get your copy of the report here: https://abm.xgrowth.com.au/2023-report/
Hosted & Produced by Shahin Hoda, Alexander Hipwell, Vinnie Romano & Allysa Maywald, from xGrowth.
We would love to get your questions, ideas and feedback about Growth Colony, email podcast@xgrowth.com.au2024-02-0536 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX | Episode 025In what is probably the most quotable episode of the podcast yet, Greg Daines drops some INCREDIBLE knowledge on the root causes of churn and how digital customer success programs are pivotal in driving long-term retention.  How? By driving consistent Customer Results and addressing the variability inherent in changing customer behaviors.As you will likely know - Greg is an absolute legend in the CS space and speaking with him invigorated and clarified my own thinking about the programs I'm building.In our conversation, we talk about:The hardest thing fo...2023-11-0758 min
The Customer Success PlaybookCustomer Success Playbook Postgame 2 - Greg DainesSend us a textIn the "Customer Success Playbook" podcast post-game show, hosts Kevin Metzger and Roman Trebon discuss their recent episode with guest Greg Daines, who delved into the primary reasons for customer churn in 2023.Main Points:Churn Categories: Early, mid, and late churn, with a significant focus on early churn which comprises 70% of the churn reasons.Early Churn Insights:Primarily caused by a mismatch between customer expectations and the services or products offered.Sales and marketing strategies, including deep discounting and free trials, often contribute to early churn.2023-09-1107 minThe Customer Success PlaybookCustomer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce ChurnSend us a textGreg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge University. This episode is a discussion about Greg's ebook 23 Ways to Reduce Churn in 2023.Discussion PointsGreg emphasizes that business has fundamentally changed and old ideas about customer retention no longer work.He mentions that customer success at scale is challenging and even seemingly similar customers can have different outcomes.Key InsightsGreg stresses the importance of data in justifying...2023-09-0539 min
The Hyperengage PodcastEp#82: Strategizing Customer Retention and Expansion ft. Greg Daines (CEO, ChurnRx)Adil Saleh, in conversation with Greg Daines, highlights the significance of understanding why customers stay in the startup landscape. Greg delves into the nuances of customer retention over traditional metrics, while Taylor Kenerson highlights the risks of chasing ideal customer personas. They discuss the power of real-time data, the importance of genuine customer feedback, and the journey of startups that transform into industry giants. The trio emphasizes the need for startups to focus on actual customer behavior, adapt based on feedback, and prioritize long-term success over short-term gains.2023-08-2132 min
Video Voyagers: Edge of AIThe Churn Doctor's AI Prescription with Greg Daines, CEO of ChurnRXIn this episode of Video Voyagers: Edge of AI, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the power of AI in predicting churn and retention, enhancing customer experience, and its impact on customer behavior change.Greg is an accomplished SaaS/B2B professional renowned for his remarkable achievements in revolutionizing customer success, curbing churn, and assembling top-tier customer success and professional services teams. Before joining ChurnRX, Greg held significant roles as the VP of Client Success at Lecorpio and served as the CEO at Knowligent.Greg...2023-08-1722 min
3 Martini LunchNRSC Picking Favorites, Ring Cameras & the Cops, Newsom's Shadow CampaignGreg is back! Join Jim and Greg as they discuss National Republican Senatorial Committee Chairman Steve Daines publicly endorsing his preferred candidates in Montana and Nevada in an effort to avoid missed opportunities like the GOP suffered in 2022. They also roll their eyes as Wired magazine denounces Ring doorbell cameras as being too easy to use to help police solve crimes. Finally, they raise their eyebrows as Politico rolls out fawning coverage of California Gov. Gavin Newsom - including stories on his inner circle and his leadership style. Not exactly the kind of stories we usually see from people who...2023-07-1119 min
Gain Grow Retain10 Customer Churn Benchmarks for SaaS LeadersThis week, Greg Daines, CEO of ChurnRX joins Jay and Jeff to talk about churn benchmarks. Some key highlights:
no statistical alignment between whether satisfied customers stay (CSAT)
inertia is real - make sure you aren't giving your customers a reason to leave
story telling the history of your relationship is a good thing
measurable results is one of the largest factors in longer retention
make sure your customers are measuring results
bridge the gap here, especially if results measuring is difficult
focus on helping your customers utilize your product effectively
Ask good questions as you set up...2023-03-2750 minGain Grow RetainChurn BenchmarksAre your churn benchmarks telling you what you think they are?
Jay Nathan takes a look at the Churn benchmarks for SaaS leaders by Greg Daines, CEO of ChurnRX and some of the results might surprise you!
Jay shares some key takeaways for 5 of the 10 benchmarks reviewed in the report.
CSAT - no statistical correlation between customer reported satisfaction and customer lifespan.
Customer Results - is your customer achieving measurable results and is your CS team including this in conversations?
Negative Experiences - customer with high number of tickets are not the customers to...2023-03-2318 min
Unchurned - The No. 1 podcast for Customer SuccessDecoding the Customer Retention Strategy - ft. Ariel Benzakein, VP, CS, FlosumThe journey of a customer is a long, winding road. They have many stops along the way, and each stop can lead to a different destination. Customers can be lost and confused about their next move, or they may entirely find themselves on the wrong path. In this [Un]churned conversation, Ariel Benzakein, VP, CS, Flosum gives a practical proven formula for achieving a high net retention rate. Formula to a high net retention score.The hit rate for sales bringing in CS at the right time Measuring the implementation success while it is in progressâIf C...2022-10-2126 min
CHURN FMEP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer RetentionToday on the show we have Greg Daines, CEO and Founder of Total Customer StrategyIn this episode, Greg shares lessons learned consulting hundreds of companies on churn and retention and why so many companies focus on asking the wrong questions when getting started.We then discussed why customer satisfaction has no correlation with retention and why you need to focus on customer results instead and we wrapped up by discussing why it all comes back to alignment if you want to see meaningful results in reducing churn.As usual, I'm excited to...2022-06-2944 min
The Selling PodcastCUSTOMER SATISFACTION DOESN'T RELATE TO RETENTION - GREG DAINESSend us a textGreg Daines challenges all of our beliefs. Prospects pushing on our pitch, product or service is a good thing. There are some keys for client retention. One of those key drivers is measured result. Here are some other things discussed:The number one factor in customer turn is "the way we sell." Start with the result (the why) before you ever get to the 'what'.Giving a free trial might reduce barrier to entrance but likely has an opposite result on gaining new clients.How are you selling? If you are talking...2022-06-0840 min
The Selling PodcastSATISFACTION HAS NOTHING TO DO WITH RETENTION - GREG DAINESSend us a textGreg Daines rocks our world. Customer satisfaction has NO correlation to customer retention. WHAT?! Greg shares the research that he has done to highlight this fact. This changes so many things that we have thought about. Here are some of the questions we got wrong in this episode:Are people challenging your sales pitch engaged and likely to buy?Are people who are slightly frustrated with your product good for referrals?What is the number one driver for customer retention?Do NPS numbers accurately reflect your business?Part 2 will air next...2022-06-0131 min
Not a BombEpisode 78 - Brigsby BearWhatâs up everybody, and welcome back to Not A Bomb. This is the podcast where we examine some of the biggest cinematic flops of all time and see if they deserve a second chance. On this weekâs show, Troy and Brad discuss 2017âs Brigsby Bear. Folks, this isnât hyperbole. Brigsby Bear is one of the best films in the last decade. If you have not seen this movie, please stop reading this and go watch it! You will be glad you did!
The guys spend most of the time glowing about Brisgby Bear, discussing the state of comedy...2021-12-072h 04
TheatrephonicOrchid FieldsOrchid FieldsA chance encounter.Written by Barbara JenningsDirected by Emmeline BraefieldWith Emma Wilkes as Rachel TrentDru Stephenson as Beryl O'BrienMatt Salmon as Greg RatcliffeJonathan Legg as Detective Inspector MeadowesLydia Kenny as Detective Sergeant Caseyand Danica Corns as Sam DainesProduced by Cat on a Piano Productions Music:Sprightly Pursuit by Cooper CannellFirst Time Experience by Nate BlazeFond Memories by SYBSThe Theatrephonic Theme Tune was composed by Jackson...2021-05-0745 min
MCVcast | MT Conservation VotersS2E9 "Ninjasticking" with Vasu SojitraVasu Sojitra, a groundbreaking professional athlete in Bozeman, whose motto is âninjasticking through the woods to bring intersectionality to the outdoors,â stops by MCVcast. Plus Aaron Murphy, Whitney Tawney and Jake Brown turn up the heat on Senator Steve Daines and Congressman Greg Gianforte for their silent âdisservice,â discuss the dumpster fire of Trumpâs Postmaster General, and explore Montanaâs newest state park. LINKS:
* MCVâs âFor Saleâ ad cited in Washington Post story about Pendley: https://wapo.st/34aoijE
* MCVâs letter to congressional delegation re: Pendley: https://bit.ly/3hdclxj
* Help MCV STOP PENDLEY: https://stoppendley.org
* Montanaâs newest sta...2020-08-2100 min
MCVcast | MT Conservation VotersS2E2 Mike CooneyLt. Governor Mike Cooney joins Whitney Tawney to talk about his MCV-endorsed bid to become Montanaâs next governor. Jake Brown unpacks the Montana-specific results of the latest âWinning the Westâ poll. And Aaron Murphy questions Congressman Greg Gianforteâs âperfunctoryâ statement on the bipartisan Great American Outdoors Act. LINKS:
* Mike Cooneyâs campaign website: https://www.cooneyformontana.com/
* MCVâs statement in response to possible confirmation of the BLMâs William Perry Pendley: TBD
* Sen. Daines's 2018 Letter asking USDA to open wilderness airstrips: https://bit.ly/2BpgvCx
* The Center for Western Prioritiesâ âWinning the Westâ poll: https://bit.ly/2NL2txM
* Associated Pres...2020-07-0100 min
LaneCast Ag PodcastAddressing livestock market issuesMontana U.S. Senators Jon Tester and Steve Daines along with Congressman Greg Gianforte share their efforts to address livestock market issues ranging from MCOOL, packer investigations to removing red tape on meat processing and more.2020-05-1548 min
The Modern Retail PodcastLalo co-founder Michael Wieder: We're not sticking with the old DTC playbookMichael Wieder, the co-founder of Lalo, is betting on the baby stroller market."We know that you're putting your most precious belonging in our products," Wieder said on this week's episode of the Modern Retail Podcast. "They have to be safe, they have to look good, they have to be an extension of who you are. If you don't trust us, then why buy us?"Wieder and his co-founders Jane Daines and Greg Davidson saw the new-to-parenthood customer as one facing many first-time purchasing decisions without much information to go on."You get...2019-12-1233 min
Radio America NewsEconomy Depends Upon Tax Cuts Becoming LawThe Senate Budget Committee approved a tax reform bill along party lines Tuesday, sending legislation to the Senate floor that a key fiscal conservative lawmaker says is vital to pass if Americans want to see the economy continue growing and eventually booming.
The vote in the committee was 12-11, and included 'yes' votes from Sens. Ron Johnson, R-Wisc., and Bob Corker, R-Tenn. The bill already cleared the Senate Finance Committee and will now be considered by the full Senate.
Senate Majority Leader Mitch McConnell admitted Tuesday that getting to 51 votes in favor of the bill is still a w...2017-11-2807 min
The Greg Strandberg ShowFast Track, TPP, and Montana PoliticsTPP (1:14)
Fast Track;
Congress/Obama;
Corporations;
American Jobs.
Montana Angle (4:10)
Senator Tester
Senator Daines (5:00)
Governor Bullock (5:30)
John Walsh (6:10)
2016 (6:30)
Campaigning (7:20)
Strategy
Book
Tactics
Media (9:20)2015-06-2411 min
The Greg Strandberg ShowEpisode 49: Dollars at WorkBonding vs. Infrastructure
Buying a House (2:00)
Get in Your Place (4:00)
Making vs. Building (5:30)
$300 million for what? (6:45)
Testerâs Yellowstone River Vote (8:00)
What is Tester thinking?
North Dakota is Angry (9:00)
$320,000 for BullockâŚfor what?
Daines & Zinke (9:50)
Where are they now?
Daines in California (10:30)
The Zinke Conundrum (11:00)
Hodgepodge (11:40)
GOP Hates Women (12:00)
Montana Men out of Work (13:00)
Podcasting: Cheap Therapy (13:30)
Abraham Lincolnâs Hot Letters (14:15)
2016 Message2015-01-2716 min
The Greg Strandberg ShowEpisode 37: Are You Ready to Get Pissed?Iâm not talking about getting drunk, although after hearing of the problems weâre facing here in Montana and across the nation, you might feel like it.
Today weâll cover:
Infrastructure in Missoula
Roads
New Parks
Fire Ladder
Police Evidence Room
Sidewalks
Minimum Wage in Montana?
Moves up to $8.05 in January
âThe Nickel Insultâ
$322/week
$1,288/month
$15,456/year
Ebola in America
Running Against Obama
Perry in Texas
GOP FearâŚjustified?
National Day in China
Daines Running Scared
Just Pure Idiocy2014-10-0117 min
The Greg Strandberg ShowEpisode 34: How Democrats Keep Walsh's Seat - Attack DainesIn this episode we'll explore:
News about John Walsh's plagiarism problems;
Democratic and Republican responses;
Twitter;
Blogs;
Taking the Offensive vs. Playing Defense
Circling the Wagons;
Going on the Warpath;
Keeping that seat in November;
Strategies for Hitting Daines
Analyzing his Attack Ads;
Turning his positives into negatives;
What he touts is what tortures him;
Outsourcing to China
Show factories and tell workers' stories;
Show conditions that Daines creates;
Tell of pay in China
Jobs in Montana
Explore jobs that Daines created here;
Find disgruntled workers;
Does Daines really care about you?2014-07-2412 min
The Greg Strandberg ShowEpisode 33: Colstrip and Granite, Coal and Silver and Montana's Economic HistoryIn this episode we'll explore:
Rep. Steve Daines on House Floor
EPA in Montana
Colstrip Jobs
2,214 People in Colstrip by 2010 Census
Coal Jobs employ 5,000 in Montana
Montana gets $100 million in tax revenue from coal
Silver in Montana
Granite had 3,000 people in 1893
Silver was abandoned with Panic of 1893
Mining town of Granite Closed overnight.
No bailouts
Market Demands
Capitalism
Changes to Capitalism in 120 years
Why is Colstrip more important than Granite?2014-07-1113 min
The Greg Strandberg ShowEpisode 25: Who is Donating to Steve Daines?In this episode we'll explore:
Where is Steve Daines' campaign money coming from?
Why are companies that make money from debt donating to a Tea Party candidate?
Why is Steve Daines in bed with Goldman Sachs, a company that ran us into the ground with deregulation in 1996?
When will Montanans wake up and realize this man represents rich Wall Street interest, not those of people in Montana?2014-06-2511 minRadio America NewsUnpopular Obama Key to GOP Senate MajorityThe perfect storm of an unpopular president and a Senate map showing Democrats playing defense in the most competitive states suggests Republicans may be on the verge of reclaiming the majority in the upper chamber for the first time in eight years.
According to the latest Crystal Ball summary from the University of Virginia's Center for Politics, Democrats hold the ten Senate seats most likely to switch parties in 2014.
Democrats currently hold 55 seats to the GOP's 45. Republicans need a net gain of six seats to wrest control from Senate Majority Leader Harry Reid and the Crystal...2014-03-1710 min