Shows
The Latest in TravelThe Latest in Travel Podcast with Charlie Osmond - TripTease | EP 20🎙️ Welcome to Episode 20 of the Latest in Travel Podcast!We’re thrilled to have a special guest, **Charlie Osmond, Co-Founder at Triptease**, join us for a powerful conversation on the evolution of hotel tech and what it means for the future of hospitality. 🌍 Key Topics Explored: 1️⃣ The impact of AI on the hospitality industry and how it's reshaping operations. 2️⃣ Personalization trends driving better guest experiences and conversion. 3️⃣ Industry predictions every hotelier should have on their radar. 4️⃣ How hotels can boost direct bookings...2025-04-0753 min
The Latest in TravelThe Latest in Travel Podcast with Rob Hornman - RH Hospitality Advisory | EP 19🎙️ The Latest in Travel Podcast with Rob Hornman - RH Hospitality Advisory | EP 19We’re excited to have a special guest, Rob Hornman, Managing Partner at Robert Hornman Hospitality Advisory, join us for an insightful discussion on the future of hospitality and strategies for hotel success. 🌍 Key Topics Explored: 1️⃣ Hospitality predictions and what’s next for the industry. 2️⃣ How hotels can differentiate their brand in a competitive market. 3️⃣ Personalization strategies that truly enhance the guest experience. 4️⃣ Proven ways to grow direct business and...2025-04-071h 36
TNEWSA Revolução do Hypercommerce para Hotéis Independentes | Ep.4No quarto episódio do podcast “A Revolução do Hypercommerce para Hotéis Independentes”, resultado de uma parceria entre o TNews e a Guestcentric, conversamos com Sérgio Serra, CTO da GuestCentric, sobre a evolução da tecnologia e a forma como o Hypercommerce ajudará os hotéis independentes no futuro.
https://tnews.pt/2025-02-1012 min
The Latest in TravelThe Latest in Travel Podcast with David Millili - GAIN | EP 18In this episode, David Millili, Chairman of GAIN and co-host of The Modern Hotelier podcast, join us for an insightful discussion on the evolving hospitality landscape and the role of technology in shaping its future.
🌍 Key Topics Explored:
1️⃣ Hospitality predictions for the coming years and what they mean for hoteliers.
2️⃣ The impact of AI on hotel revenue management and other commercial operations
3️⃣ Personalization best practices to create memorable guest experiences.
4️⃣ Combining high-tech with high-touch for an enhanced hospitality industry
🔊 Whether you're a hotelier or a tech e...2025-02-061h 01
TNEWSA Revolução do Hypercommerce para Hotéis Independentes | Ep.3No terceiro episódio do podcast “A Revolução do Hypercommerce para Hotéis Independentes”, resultado de uma parceria entre o TNews e a Guestcentric, conversamos com João Trindade, VP of Marketing & Product da GuestCentric, sobre branding, design dos websites de hotéis e Hypercommerce.
https://tnews.pt/2025-01-1324 min
The Latest in TravelThe Latest in Travel Podcast with Sebastien Leitner - Cloudbeds | EP 17In our first episode of 2025, Sebastien Leitner, VP of Partnerships at Cloudbeds joins us for an insightful discussion on the evolving hospitality landscape and the role of technology in shaping its future.
🌍 Key Topics Explored:
1️⃣ Hospitality predictions for the coming years and what they mean for hoteliers.
2️⃣ The impact of AI on hotel operations and how it’s redefining efficiency.
3️⃣ Personalization best practices to create memorable guest experiences.
4️⃣ How hotels can adapt to rapidly changing consumer behaviors.
🔊 Whether you're a hotelier or a t...2025-01-091h 11
TNEWSA Revolução do Hypercommerce para Hotéis Independentes | Ep.2No podcast “A Revolução do Hypercommerce para Hotéis Independentes”, resultado de uma parceria especial entre o TNews e a Guestcentric, vamos explorar “Como o HyperCommerce irá capacitar os hotéis independentes para o futuro!”, com Pedro Colaço, CEO da GuestCentric.
https://tnews.pt/2024-12-3018 min
TNEWSA Revolução do Hypercommerce para Hotéis Independentes | Ep.1Neste primeiro episódio, conversamos com Filipa Campos, diretora comercial da Guestcentric, sobre a evolução da indústria de hospitalidade e viagens, os desafios enfrentados pelos hotéis independentes na gestão de seus negócios online e as oportunidades que podem ser aproveitadas para impulsionar a autonomia e a rentabilidade.
2024-12-3018 min
The Latest in TravelThe Latest in Travel Podcast with Roger Miro and Jesús Ramírez - Sojern | EP 15🎙️ Welcome to Episode 15 of *The Latest in Travel Podcast!
Tune in as Roger Miro and Jesus Ramirez from Sojern break down some of the biggest trends redefining hospitality today. This episode is loaded with insights that every hotelier needs to stay competitive and future-ready.
🌍 Key Topics Explored:
1️⃣ Personalization Trends and How to predict guest needs before they ask
2️⃣ How Hotels can adapt to increasingly Cookie-less future
3️⃣ Steps for Hotels to implement a Unified commercial strategy
4️⃣ The game-changing effects of AI on guest engagement.
2024-12-241h 35
The Latest in TravelThe Latest in Travel Podcast with Jason Craparo - Hovr | EP 16🎙️ Welcome to Episode 16 of The Latest in Travel Podcast!
Tune in as Jason Craparo from Hovr shares his perspectives on the biggest trends redefining hospitality today, and best practices on how hotels can adapt to diverse guest demands through having a strong brand, effective storytelling, and guiding guest buying decisions.
🌍 Key Topics Explored:
1️⃣ Psychology of Hotel Website Design
2️⃣ Neuroscience of consumer decision-making
3️⃣ Guest Personalization Trends and Best Practices
4️⃣ The game-changing effects of AI on guest engagement.
🔊 Packed with practical tips and forward-thinking insights, this conversation with Roger and Jesus is a m...2024-12-041h 24
The Latest in TravelThe Latest in Travel Podcast with Roger Miro and Jesús Ramírez - Sojern | EP 15🎙️ Welcome to Episode 15 of *The Latest in Travel Podcast!
Tune in as Roger Miro and Jesus Ramirez from Sojern break down some of the biggest trends redefining hospitality today. This episode is loaded with insights that every hotelier needs to stay competitive and future-ready.
🌍 Key Topics Explored:
1️⃣ Personalization Trends and How to predict guest needs before they ask
2️⃣ How Hotels can adapt to increasingly Cookie-less future
3️⃣ Steps for Hotels to implement a Unified commercial strategy
4️⃣ The game-changing effects of AI on guest engagement.
2024-11-061h 35
The Latest in TravelThe Latest in Travel Podcast with Alan Young - VP, Hospitality Strategy at Infor | EP 14🎙️ Welcome to Episode 14 of the Latest in Travel Podcast!
We’re thrilled to have a special guest, Alan Young, VP of Hospitality Strategy at Infor, join us for an exciting discussion on the latest technology trends shaping the global hospitality and travel industry.
🌍 Key Topics Explored:
1️⃣ How AI is revolutionizing data analysis and revenue management for hotels.
2️⃣ Marketing trends hotels should consider in 2025 to stay ahead of the curve.
3️⃣ Leveraging technology to empower humans in delivering true personalization.
4️⃣ The growing focus on sustainability in hospitality.
🔊 Tune in as we delve into these crucial topics with Alan's expert insights. Whether you're a hotelier or tech ent...2024-10-091h 41
The Latest in TravelThe Latest in Travel Podcast with Sérgio Serra - CTO at GuestCentric | EP 13🎙️ Welcome to Episode 13 of the Latest in Travel Podcast! We're thrilled to have a special guest, Sérgio Serra, Chief Technology Officer at GuestCentric, join us for an exciting discussion on the latest technology trends shaping the global hospitality and travel industry.
🌍 Key Topics Explored:
1️⃣ The impact of AI on online distribution and direct performance.
2️⃣ Must-have technologies for 2025, including the rising importance of mobile and automation.
3️⃣ Personalization trends and best practices for delivering unique guest experiences.
4️⃣ The importance of fostering and mentoring innovation within the industry.
🔊 Tune in as we delve into these cr...2024-09-251h 15
The Latest in TravelThe Latest in Travel Podcast with Andrew Rubinacci - Chief Advisory Officer at FLYR | EP 12🎙️ Welcome to Episode 12 of the Latest in Travel Podcast! We're excited to host a special guest, Andrew Rubinacci, Chief Advisory Officer at FLYR, for an exhilarating discussion on the latest trends in revenue management and the travel industry.
🌍 Key Topics Explored:
1️⃣ The industry's shift towards more commercial strategies
2️⃣ Innovative approaches to maximizing all assets, beyond just room revenue.
3️⃣ Why focusing on profitable revenue is more crucial than ever.
4️⃣ A sneak peek into the future of revenue management.
5️⃣ The game-changing impact of AI and personalization on revenue management.
🔊 Join us as we dive deep into these dynamic topics with Andrew's expert insights. Whether you're...2024-07-241h 18
The Latest in TravelThe Latest in Travel Podcast with Edwin & Linde - Regional Managers at Hotels for Trees | EP 11🎙️ Welcome to Episode 11 of the Latest in Travel Podcast! We're thrilled to have special guests Edwin Schaerlaeckens and Linde Borger, Regional Managers at Hotels for Trees across the US and Europe respectively, join us to delve into some of the most innovative and exciting discussions in sustainable travel and hospitality today.
🌍 Key Topics Explored:
1️⃣ Cutting-edge ideas for promoting a more sustainable travel and hospitality industry.
2️⃣ The enriching experience of living and working with diverse cultures.
3️⃣ Predictions and trends for the future of the travel and hospitality sector.
4️⃣ Practical steps hotels and other travel/hospitality companies can take towards a more sustainable future...2024-07-051h 23
The Latest in TravelThe Latest in Travel Podcast with Michael McCartan from IDeaS | EP 10🎙️ Welcome to Episode 10 of the Latest in Travel Podcast! We're thrilled to have special guest Michael McCartan, the Area Vice President (EMEA) at IDeaS Revenue Management Solutions, join us to delve into some of the most cutting-edge discussions in hotel technology today.
🌍 Key Topics Explored:
1️⃣ The Evolution of Revenue Management and its Transformative Impact on Direct Business.
2️⃣ Exciting Predictions for Future Technology in the Hospitality Industry.
3️⃣ How AI and Automation are Revolutionizing Revenue Management.
4️⃣ The Power of Personalization: Transforming Offers and Pricing Strategies.
🔊 Join us as we dive deep into these topics with Michael's expert insights. Whether you're in the hospitality industry or...2024-06-261h 12
The Latest in TravelThe Latest in Travel Podcast with Mark Fancourt from TRAVHOTECH | EP 9🎙️ Welcome to Episode 9 of the Latest in Travel Podcast! We're excited to have special guest Mark Fancourt, co-founder of TRAVHOTECH, join us to delve into some of the most cutting-edge discussions in hotel technology today.
🌍 Key Topics Explored:
1️⃣ Why embracing technology is not just beneficial but essential for hotels in the modern travel market.
2️⃣ How hotels can balance advanced technology and personal engagement to enhance guest experiences.
3️⃣ How AI is reshaping online distribution and marketing in travel and hospitality
4️⃣ Unpacking the best ways to leverage technology and Human Resources to deliver a truly personalized service to guests.
5️⃣ A Look at the current and emerging...2024-06-261h 25
The Latest in TravelThe Latest in Travel Podcast with Maria Yacoub from Great Hotels of the World | EP 8🎙️ Welcome to Episode 8 of the Latest in Travel Podcast! We're thrilled to have Maria Yacoub, the Global Sales Director at Great Hotels of the World, share her invaluable insights with us.
🌍 Key Topics Explored:
1️⃣ Discover innovative strategies that can make hotels truly stand out in today's travel market.
2️⃣ Unpack the rising demand for Tier 2 destinations and what this means for the travel industry.
3️⃣ Learn about the growing importance of sustainability in the hospitality sector and how hotels are adapting.
4️⃣ Explore the critical role of service excellence and personalization in shaping guest experiences.
🔊 Join us as we uncover the latest trends and strategies in th...2024-06-261h 21
The Latest in TravelThe Latest in Travel Podcast with John McAuliffe from Purpose & Promise | EP 7🎙️ Welcome to Episode 7 of the Latest in Travel Podcast, where we're excited to feature John McAuliffe, who currently serves as a strategic advisor to SaaS companies worldwide, coaching CEOs of technology and eCommerce companies on scaling and growing their businesses.
🚀 Key Points Explored:
1️⃣ Transforming Customer Experience: Uncover the game-changing strategies to make your customers' experiences unforgettable.
2️⃣ Riding the Wave of Tech Evolution: Learn how to stay ahead in the fast-paced world of evolving technologies and shifting consumer desires.
3️⃣ From Groundwork to Skyrocketing: The ultimate guide to not just building but massively scaling your Hotel Business.
4️⃣ The Magic of Personalization: Discover how tailoring e...2024-06-261h 08
The Latest in TravelThe Latest in Travel Podcast with Carmen O'Brien from SiteMinder | EP 6🎙️ Welcome to Episode 6 of the Latest in Travel Podcast, where we're excited to feature Carmen O’Brien, the Global Director of Strategic Accounts at SiteMinder. Carmen brings a rich background with over 10 years of experience in the industry, ready to share her insights and expertise.
🔍 Key Points Explored:
1️⃣ Human Behavior and Psychology in Hospitality: Understanding and Enhancing the Customer Experience 🧠🏨
2️⃣ Leadership in Technology Transformation: Navigating Teams through Evolving Industry Landscapes 💡👥
3️⃣ Fostering a Culture of Innovation: Strategies for Team Empowerment and Enhanced Customer Experiences 🚀🌟
4️⃣ Personalizing Guest Experiences: The Role of Psychology in Tailoring Travel Services 🛎️🔍
5️⃣ Balancing High-Tech and High-Touch: Integrating AI While Maintaining Personalized Services 🤖💬
🔊 Tune in...2024-06-261h 00
The Latest in TravelThe Latest in Travel Podcast with Alex Barros from BEONx | EP 5🎙️ Welcome to Episode 5 of the Latest in Travel Podcast, where we catch up with Alex Barros, a Consultant and Entrepreneur in Travel & Technology, currently serving as Chief Marketing & Innovation Officer at BEONx. Join us for an insightful conversation touching upon crucial aspects that influence the hospitality and travel industry.
🔍 Key Points Explored:
1️⃣ Sustainability and Profitability in the Hospitality Sector 🌿💰
2️⃣ Collaboration with Startups: Navigating Innovation in Travel 🚀🌐
3️⃣ Cultural Exploration Through Travel: Enriching Perspectives ✈️🌍
4️⃣ AI's Impact on the Travel Industry 🤖🏨
🔊 Tune in for expert insights and practical tips! Remember to like, share, and subscribe for a regular dose of insights into the latest industry trends and strategies for your b2024-06-241h 16
The Latest in TravelThe Latest in Travel with João Trindade from Guestcentric | EP4🎙️ Welcome to Episode 4 of the Latest in Travel Podcast, where we catch up with João Trindade, the VP of Marketing & Product at Guestcentric. Join us for an in-depth conversation centred around the pivotal aspects of hotel branding, web design, and strategies for hotels to establish a compelling brand presence to enhance their direct business growth.
🔍 Key Points Explored:
1️⃣ The Art of Branding: Crafting a Powerful Identity for Hotels 🏨💼
2️⃣ Web Design Essentials: Enhancing User Experience for Increased Engagement 💻🌐
3️⃣ Direct Business Growth Strategies: Leveraging a Strong Brand Presence 🚀🌟
🔊 Tune in for expert insights and practical tips! Whether you're deeply rooted in the hospitality industry or simply a pa...2024-06-241h 26
The Latest in TravelThe Latest in Travel with David Chestler from ProVision Partners | EP 3🎙️ Welcome to Episode 3 of the Latest in Travel Podcast! Join us for an exciting conversation with David Chestler, the President and Co-Founder of PROVision Partners, a Travel & Hospitality Advisory Practice that delivers solutions to help industry companies with strategies focused on technology, distribution, and more. With over 30 years’ experience as a revenue catalyst and a strategic advisor, David is passionate about helping hospitality and travel companies grow and succeed in a competitive and dynamic market landscape.
🔍 Key Points Covered:
1️⃣ Direct Business Growth: Navigating Distribution Trends 📈
2️⃣ Fostering Innovation: Transforming Travel with Startup Spirit 🚀
3️⃣ Adapting to the Future: The Impact of AI on Hotels 🤖
4️⃣ Bridging...2024-06-241h 13
The Latest in TravelThe Latest in Travel Podcast with Sarah Curra, Marketing & Communications Consultant | EP2🎙️ Welcome to Episode 2 of the Latest in Travel Podcast! Join us for an exciting conversation with Sarah Curra, a seasoned Marketing & Communications Consultant in the hospitality industry.
🔍 Key Points Covered:
1️⃣ Adapting to hybrid work models in hospitality. 🏨💼
2️⃣ Streamlining processes for efficiency and guest satisfaction. 🔄🛏️
3️⃣ Encouraging conscious travel choices for a greener future. 🌱🌍
4️⃣ Exploring the latest trends in hotel guest experiences. 🌟🏩
5️⃣ Balancing technology and personal touch for memorable stays. 📱❤️
🔊 Tune in for expert insights! Whether you're in the industry or a travel enthusiast, this episode offers valuable takeaways. Like, share, subscribe for more industry wisdom. 🌟2024-06-2237 min
The Latest in TravelThe Latest in Travel with Gavin Eccles, Management Consultant & Professor of Aviation & Tourism | EP1🎙️✈️ Welcome to the debut episode of 'The Latest in Travel' podcast by Guestcentric! 🌍🌟 Join our lively co-hosts and special guest, Gavin Eccles - Management Consultant & Professor of Tourism and Aviation to learn about the latest travel trends in 2023. Below are some of the topics we've covered:
1️⃣ Travel demand in 2023 & beyond 📈🔍
2️⃣ Elevating travel experiences 🛫✨
3️⃣ Navigating travel costs in the current economic landscape 💰🏝️
4️⃣ Industry collaboration for seamless consumer experiences 🤝💼
5️⃣ Impact of technology & generative AI in travel 🚀🤖
Fasten your seatbelts and listen now!2024-06-2251 min
Vacation Rental ResolutionsWhy Personalizing Guest Experiences Is the Secret Ingredient to Vacation Rental Success-028Grab your copy of the “Unlock the Full Potential of Your Property – Top 25 Secrets for Vacation Rental Success” PDF.https://keystonehpd.com/vacation-rental-resolutions-pdf/ 🔑 Unlock the secrets to vacation rental success with our in-depth exploration of guest experience! Find out how small touches can lead to big returns and why personalization is your best investment. From first impressions to lasting memories, we cover it all. Join us as we delve into practical ways to enhance your rental and impress every guest. #VacationRentalExperiences #GuestSatisfaction #PersonalizedStays #RentalTechnology #VacationCommunity #MemorableStays #GuestCentric #VacationComfort #RentalInnovation #HospitalityTrends ⇒ TO...2024-04-2505 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Jan Albers (The Chedi) 15 June 2023Jan Albers from The Chedi Lustica Bay, Montenegro, joins Co-Hosts Rita Machado(Great Hotels of the World & Guestcentric) and André Baljeu (techtalk.travel) for this COLLECTIVE #hotelierPulse session to discuss the latest The Hotelier Pulse Report findings. They will discuss what implications Jan sees for hotel and travel markets, the commercial strategies for hotels, and more.
The techtalk.travel COLLECTIVE #hotelierPULSE sessions are co-hosted by Pedro Colaco, CEO at Great Hotels of the World and Guestcentric. Pedro joins André Baljeu, and with their changing guests they discuss the latest findings of The Hotelier PULSE Report and its implicat...2023-06-1944 min
techtalk.travelCOLLECTIVE #HotelierPULSE With Pedro Colaco (Great Hotels Of The World & Guestcentric) - 10 May 2023Pedro Colaco (Great Hotels of the World & Guestcentric) and André Baljeu (techtalk.travel) discuss the latest The Hotelier Pulse Report findings. They discussed that despite economic fears of a 2023 recession, the hospitality industry still defies expectations and posts strong numbers. How travel demand, while currently robust, may be impacted if companies need to cut costs in the face of a worsening economic outlook and cover how the industry should continue to focus on efficiencies at the hotel and corporate levels, prioritising customer experience, analytics and automation.
If you prefer tuning in to the podcast version, find it here...2023-05-1136 min
techtalk.travelCOLLECTIVE #hospitalitydistribution Ft. Friederike Winkowski (h2c GmbH), Christin Haensel (h2c GmbH), Jens Egemalm (Pandox), and Angelika Viebahn (Althoff Hotels)Friederike Winkowski (h2c GmbH), Christin Haensel (h2c GmbH), Jens Egemalm (Pandox), and Angelika Viebahn (Althoff Hotels) joined host André Baljeu (techtalk.travel) to discuss the findings and implications of h2c's recent Global Hospitality Study, and how Hotel Distribution Trends are developing in the hotel industry. In this session they came together to share their expertise and to discuss aspects such as:
Distribution Trends and Distribution Systems used on a hotel chain level
Online share vs offline share
Best of breed vs fully integrated solutions
Leading system in Distribution
This COLLECTIVE #hospitalitydistribution session was streamed l...2023-01-241h 06
techtalk.travelCOLLECTIVE #SustainabilityBEAT Ft. Monika Krauthahn (Sustainability Catalyst in Hospitality Consultant), Jack Marczewski (Event Director The Meetings Show & Sustainable Events Course), Paulo Figueiredo (COO at Onyria Group)Three industry experts joined the roundtable discussion on Sustainability, sharing their views and perspectives:
The Imperative for Change - Macro-environment
The need for common Measurements, Monitoring, and Reporting
Sustainable Events in 2023 and beyond
A real life Case Study - Onyria Quinta da Marinha, Cascais, Portugal
As part of the session the winners of the Great Hotels of the World Sustainability Awards were announced, which consists out of 4 different categories:
Environmental
Social
Economic
Sustainable Events
- This COLLECTIVE #SusainabilityBEAT session was streamed live on Linkedin and Youtube on 19th January 2023.
Monika Krauthahn (Sustainability Catalyst i...2023-01-1948 min
techtalk.travelCOLLECTIVE #RevMarketingAutomation - Session #3 Ft. Erik Munoz (Userguest), Daniela Hupfeld (Pierre & Vacances), & Daniella Boeken (Ruby Hotels)Revenue Marketing Automation (RMA) - How do hotels know which strategies to apply and when? How to boost demand strategically on specific dates? How to apply revenue strategies to brand.com and how to create visibility of revenue strategies via the hotel website?
That’s discussed in this 3rd COLLECTIVE #RevMarketingAutomation session, which was streamed live on Linkedin & Youtube on 15 December 2022.
Erik Muñoz (Userguest), Daniela Hupfeld (Pierre & Vacances), and Daniella Boeken (Ruby Hotels) joined host André Baljeu (techtalk.travel) to discuss and share their insights.
If you prefer watching the video...2022-12-1548 min
techtalk.travelCOLLECTIVE #HotelierPULSE With Heiko Rieder From Hirmer Hospitality - 07 December 2022Heiko Rieder from Hirmer Hospitality joined Co-Hosts Pedro Colaco (Great Hotels of the World & Guestcentric) and André Baljeu (techtalk.travel) to discuss the latest The Hotelier Pulse Report findings. They discussed what implications Heiko sees for hotel and travel markets regarding international leisure travel and the growing interest around the performance of GDS in 2023.
If you prefer tuning in to the video version, find it here, and on our YouTube Channel. Find the original Linkedin Live Video, including all comments and questions from the audience here.
The techtalk.travel COLLECTIVE #hotelierPULSE sessions are co-hosted by P...2022-12-1248 min
techtalk.travelCOLLECTIVE #HotelierPULSE with Rajesh Vohra From Sarova Hotels - 13 October 2022Rajesh Vohra from Sarova Hotels joined Co-Hosts Rita Machado (Great Hotels of the World & GuestCentric) and André Baljeu (techtalk.travel) for this COLLECTIVE #hotelierPulse session to discuss the latest The Hotelier Pulse Report findings. They discussed what implications Rajesh sees for hotel and travel markets, the commercial strategies for hotels, and more.
If you prefer tuning in to the video version, find it here, and on our YouTube Channel. Find the original Linkedin Live Video, including all comments and questions from the audience here.
Also, make sure to read the spotlight interview with Rajesh, you c...2022-10-2148 min
techtalk.travelCOLLECTIVE #RevMarketingAutomation - Session #2 Ft. Erik Munoz (Userguest), Eva Kaminski (MEININGER Hotels), & Tobias Koehler (BIG MAMA Hotels & HSMA)Revenue Marketing Automation (RMA) - What does it mean? And how to apply the concept of RMA to hotel websites?
That’s discussed in this 2nd COLLECTIVE #RevMarketingAutomation session, which was streamed live on Linkedin & Youtube on 20th September 2022.
Erik Muñoz (Userguest), Eva Kaminski (MEININGER Hotels), and Tobias Köhler (BIG MAMA Hotels & HSMA Deutschland) joined host Lea Jordan (techtalk.travel) to discuss and share their insights.
If you prefer watching the video version of this session, find it here. Find the original Linkedin Live Video, including all comments and questions from the a...2022-09-2152 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Aviation Expert Gavin Eccles - 21 July 2022Aviation Expert Gavin Eccles joins (once again) Co-Hosts Pedro Colaco (Great Hotels of the World & Guestcentric) and André Baljeu (techtalk.travel) to discuss the latest The Hotelier Pulse Report findings. They discuss what implications Gavin sees for hotel and travel markets and how the airline industry's performance will impact and shape thereof. How can hotels and airlines cohesively manage delays and cancellations? What would be your recommendations for an agile response that still delivers the best possible experience to travelers?
If you prefer watching the video version, find it here, and on our YouTube Channel.
Als...2022-07-2548 min
techtalk.travelCOLLECTIVE #RevMarketingAutomation - Session #1 ft. Erik Munoz (Userguest), Amanda Du (Penta Hotels) & Deniel Frey (H-Hotels)Revenue Marketing Automation (RMA) - What does it mean? What is the gap between Marketing & Revenue Management teams in hotels about? How can we bridge the gap between Marketing and Revenue Teams? How does this change the landscape for Marketing & Revenue teams? What are the benefits?
That’s discussed in this 1st COLLECTIVE #RevMarketingAutomation session, which was streamed live on Linkedin & Youtube on 12th July 2022.
Erik Muñoz (Userguest), Amanda Du (Penta Hotels), and Deniel Frey (H-Hotels.com & HSMA Deutschland) joined host Lea Jordan (techtalk.travel) to discuss and share their insights.
Find the...2022-07-1234 min
techtalk.travelCOLLECTIVE #HotelierPULSE with Sascha Dalig (Wyndham Hotels & Resorts) - 16 June 2022Sascha Dalig, Regional Director Central Europe at Wyndham Hotels & Resorts, joins Co-Hosts Pedro Colaco (Great Hotels of the World & Guestcentric) and André Baljeu (techtalk.travel) to discuss the latest The Hotelier Pulse Report findings. Sascha shares insights on his involvement in the renewal of the German apprenticeship, what trends he sees in terms of direct vs. 3rd party distribution, and the friction between guest expectations being back to normal while hotels are still facing restrictions.
If you prefer watching the video version, find it here. Find the original Linkedin Live Video, including all comments and questions from t...2022-06-1746 min
techtalk.travelCOLLECTIVE #HotelierPULSE with Alicja Likus from Likus Hotels & Restaurants in Poland - 26 May 2022Hoteliere Alicja Likus from Hotel Warszawa in Warsaw and the Likus Hotel & Restaurants Group in Poland, joined this session to share her insights and experiences and to discuss the status of the hotel industry markets across Poland and Eastern Europe during the current conflict situation.
Alicja Likus is Co-Owner of Likus Hotels and Restaurants group owning and running 7 luxury hotels in various cities in Poland. Focused on personalisation and innovation in hospitality.
If you prefer watching the video version, find it here. Find the original Linkedin Live Video, including all comments and questions from the aud...2022-06-0945 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Mario Candeias from Espinas Hotel Group in Iran - 28 April 2022Mario Candeias, Managing Director at Espinas Hotel Group in Tehran, Iran, Co-Hosts Pedro Colaco from Great Hotels of the World and Guestcentric, and Andre Baljeu from techtalk.travel discuss the key findings of the recent The Hotelier PULSE Report and its implications for the hospitality and travel markets. This session was streamed live on Linkedin and Youtube on 28th April 2022.
Mario Candeias shares insights on how he sees the key findings of the latest Hotelier PULSE Report reflect in Tehran's and the Middle Eastern hotel market. He speaks about their Commercial Strategies, what is to consider when ope...2022-05-0257 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Maurizio Bonivento from Highgate Hotels - 31 March 2022Maurizio Bonivento, Area Managing Director at Highgate Hotels (THE ROW NYC Hotel and THE MICHELANGELO HOTEL), Co-Hosts Pedro Colaco from Great Hotels of the World and Guestcentric, and Andre Baljeu from techtalk.travel discuss the key findings of the recent The Hotelier PULSE Report and its implications for the hospitality and travel markets. This session was streamed live on Linkedin and Youtube on 31st March 2022.
Maurizio Bonivento shares what implications he sees for commercial strategies for hotels, how he and his teams have re-evaluated and adjusted their Sales & Marketing strategies, and what changes in consumer demands he is an...2022-04-0142 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Monika Sledz from Falkensteiner Hotels - 24 February 2022Monika Sledz, Group Director of Sales at Falkensteiner Hotels & Residences, Co-Hosts Pedro Colaco from Great Hotels of the World and Guestcentric, and Andre Baljeu from techtalk.travel discuss the key findings of the recent The Hotelier PULSE Report and its implications for the hospitality and travel markets. This session was streamed live on Linkedin and Youtube on 24th February 2022.
Monika Sledz shares insights on how Falkensteiner Hotels & Residences re-evaluated their Leisure and Corporate Sales strategy. How she sees the key findings of the latest Hotelier PULSE Report reflect in the various markets they're operating in, what she i...2022-03-2338 min
techtalk.travelCOLLECTIVE #automatedpersonalization with h2c, Pierre & Vacances, and H-Hotels - 23 March 2022Automated Personalization, Insights on Artificial Intelligence (AI) and Machine Learning (ML) in Hospitality - How can AI and ML drive innovation in the hotel industry? - How can AI and ML assist in personalization in the hotel industry? What can usage and examples look like? What are the key challenges?
That's discussed in this COLLECTIVE #automatedpersonalization session, which was streamed live on Linkedin and Youtube on 23rd March 2022.
Michaela Papenhoff (h2c GmbH), Daniela Hupfeld (Pierre & Vacances), Daniel Frey (H-Hotels.com)- both also members of the Revenue Management Advisory Board at HSMA Germany, and...2022-03-2354 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Pedro Ribeiro from Dom Pedro Hotels & Golf Collection l 27 January 2022Pedro Ribeiro, Commercial Director at Dom Pedro Hotels & Golf Collection, Co-Hosts Pedro Colaco from Great Hotels of the World and Guestcentric, and Andre Baljeu from techtalk.travel discuss the key findings of the recent The Hotelier PULSE Report and its implication for the hospitality and travel markets. This session was streamed live on Linkedin and Youtube on 27th January 2022.
If you prefer watching the video version of this session, find it here. Find the original Linkedin Live Video, including all comments and questions from the audience here.
The techtalk.travel COLLECTIVE #hotelierPULSE sessions are co-hosted b...2022-02-0141 min
techtalk.travelCOLLECTIVE #automatedpersonalization with h2c, Rotana Hotels & Lindner Hotels l 20 January 2022Automated Personalization, Insights on Artificial Intelligence (AI) and Machine Learning (ML) in Hospitality - How can AI and ML assist in personalization in the hotel industry? What can usage and examples look like? What are the key challenges? That's discussed in this COLLECTIVE #automatedpersonalization session, which was streamed live on Linkedin and Youtube on 20th January 2022.
Michaela Papenhoff (h2c GmbH), Oliver Stotz (Lindner Hotels AG), Lijeesh Rajan (Rotana Hotels & Resorts), and Christin Haensel (h2c GmbH) join host André Baljeu (techtalk.travel) to discuss the findings and implications of h2c's recent Global Automated Personalisation Study.
...2022-01-2758 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Nadja Dahlmann from Empire Riverside and Hotel Hafen Hamburg l 02 December 2021Tune in to this on-demand podcast episode with the recording of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube on 02 December 2021. With special guest Nadja Dahlmann, Head of PR & Marketing at the Empire Riverside Hotel and the Hafen Hotel Hamburg, and member of the expert circle advising on Digital Marketing, CRM, and eCommerce at HSMA Deutschland e.V.
Nadja joins Pedro Colaco, CEO at Guestcentric and Great Hotels of the World, and our André Baljeu to discuss together with the community the findings of the 19th edition of The Hotelier PULSE Report and it...2021-12-0847 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Jens Egemalm from Pandox l 13 October 2021Tune in to this on-demand podcast episode of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube on 13th October 2021, with special guest Jens Egemalm, Director of Distribution at Pandox AB.
Based on the 18th edition of The Hotelier PULSE Report, Jens Egemalm discussed together with the hosts Pedro Colaco and André Baljeu current hotel and travel market developments and how Pandox is responding in terms of commercial strategy, distribution, and digital marketing.
Some aspects discussed were among others:
The 18th edition of The Hotelier Pulse report indicates the industry is o...2021-10-1949 min
techtalk.travelCOLLECTIVE #hotelierPULSE with João Pinto Coelho from Onyria Golf Resorts l 29 July 2021Tune in to this on-demand podcast episode of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube on 29th July 2021, with special guest João Pinto Coelho, Sales Director at Onyria Golf Resorts.
Based on the 16th edition of The Hotelier PULSE Report, João Pinto Coelho discussed together with the hosts Pedro Colaco and André Baljeu current hotel and travel market developments and how Onyria Golf Resorts is responding in terms of commercial strategy.
Some aspects discussed were among others:
The number of Hoteliers that expect revenue in 2021 to out...2021-08-0247 min
techtalk.travelCOLLECTIVE #hotelierPULSE Podcast with Ben Thomas from Penta Hotels | 24 June 2021Tune in to this podcast episode of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube on 24th June 2021, with special guest Ben Thomas, Chief Commercial Officer at Penta Hotels.
Based on the 15th edition of The Hotelier PULSE Report, Ben Thomas discussed together with the hosts Pedro Colaco and Lea Jordan current hotel and travel market developments and how Penta Hotels is responding in terms of commercial and digital strategy.
Some aspects discussed were among others:
Reason to be optimistic?
Given how the EU is expected to reopen...2021-06-2948 min
techtalk.travelCOLLECTIVE #hotelierPULSE Podcast with Daniella Boeken from Ruby Hotels l 29 April 2021Tune in to this podcast recording of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube 29th April 2021, with special guest Daniella Boeken, Group Vice President Commercial at Ruby Hotels.
In this session, Daniella shared her views and insights on questions such as:
What are expectations in terms of travel demand for the summer 2021 and do you still think there may be a chance that international travel will resume this year? If so why?
Based on the findings of The Hotelier PULSE Report, Hotel Occupancy expectations in April 2021are looking better t...2021-06-0151 min
techtalk.travelCOLLECTIVE #hotelierPULSE Podcast with David Chestler from PROVision Partners l 27 May 2021Tune in to this on-demand podcast recording of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube 27th May 2021, with special guest David Chestler, Partner & Senior Managing Director, PROVision-Partners.
Aspects discussed are amongst others:
Hotel bookings in the US hotel market in April 2021 significantly exceeded 2019 values. How will this signal of 'Revenge Travel', or 'Pent-Up Demand' develop globally as more destinations reopen?
For the first time in the Hotelier PULSE series, the industry's expectations are that ADR (Average Daily Rate) may moderately increase in the next 12 months. Is this trend expected...2021-06-0157 min
techtalk.travelCOLLECTIVE #hotelierPULSE Podcast with Steffi Breitsprecher from Meininger Hotels l 25th March 2021Tune in to this on-demand podcast of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube 25th March 2021, with special guest Steffi Breitsprecher
, Director of Revenue & Distribution at MEININGER Hotels and member of the Revenue Management & Pricing advisory board at HSMA Deutschland e.V.
The techtalk.travel COLLECTIVE #hotelierPULSE sessions are co-hosted by Pedro Colaco, CEO at Great Hotels of the World and Guestcentric. Pedro joins André Baljeu, and with their changing guests they discuss the latest findings of The Hotelier PULSE Report and its implications for the respective markets represented and overall market deve...2021-03-2559 min
techtalk.travelCOLLECTIVE #hotelierPULSE with Gavin Eccles l 25th February 2021Tune in to this podcast episode of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube 25th February 2021, with special guest and Aviation expert Jonathan Gavin Eccles, Management Consultant & Professor (Aviation and Tourism)
The techtalk.travel COLLECTIVE #hotelierPULSE sessions are co-hosted by Pedro Colaco, CEO at Great Hotels of the World and Guestcentric. Pedro joins André Baljeu, and with their changing guests they discuss the latest findings of The Hotelier PULSE Report and its implications for the respective markets represented and overall market developments impacting the hospitality and travel industry.
If you pr...2021-03-1959 min
techtalk.travelCOLLECTIVE #hotelierPULSE l 28th January 2021Watch the recording of the COLLECTIVE #hotelierPULSE session that was streamed live 28th January 2021 on LinkedIn, Facebook, and Youtube.
The COLLECTIVE #hotelierPULSE series is co-hosted by Pedro Colaco, CEO at Great Hotels of the World and Guestcentric.
Based on the latest findings of 10th edition of The Hotelier PULSE Report this live panel invited the community to discuss how these findings reflect in the respective hotel markets currently, what the sentiments are like, the key findings of the survey, and their impact on the coming months.
Joao Corte-Real, General Manager of Tivoli Mofarrej in...2021-02-0146 min
techtalk.travelCOLLECTIVE #hotelierPULSE l 17th December 2020Tune in to the recording of the COLLECTIVE #hotelierPULSE session that was streamed live 17th December 2020 on LinkedIn, Facebook, and Youtube.
The COLLECTIVE #hotelierPULSE series is co-hosted by Pedro Colaco, CEO at Great Hotels of the World and Guestcentric.
Based on the latest findings of The Hotelier PULSE Report this live panel invited the community to discuss how these findings reflect in the respective hotel markets currently, what the sentiments are like, the key findings of the survey, and their impact on the coming months.
Daniela Hupfeld, Commercial Director at Pierre & Vacances Espana jo...2020-12-1849 min
techtalk.travelCOLLECTIVE #hotelierPULSE l 26th November 2020Tune in to this recording of the first COLLECTIVE #hotelierPULSE session that was streamed live 26th November 2020 on LinkedIn, Facebook, and Youtube.
The COLLECTIVE #hotelierPULSE series is co-hosted by Pedro Colaco, CEO at Great Hotels of the World and Guestcentric.
Based on the latest findings of The Hotelier PULSE Report this live panel invited the community to discuss how these findings reflect in the respective hotel markets currently, what the sentiments are like, the key findings of the survey, and their impact on the coming months.
Kyp Charalambous, Vice President of Sales at t...2020-11-2751 min
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