Shows
The Success Revenue PodcastAI, Culture and Career Growth in Customer Success ft. Jomilsa SousaWhat if the ability to adapt across cultures, industries and technologies was your biggest leadership advantage?In this episode, Jomilsa Sousa — founder of The Success Studio — takes us through her inspiring journey into customer success, exploring the cultural nuances of working in diverse regions, especially the Middle East. She opens up about how cultural nuance, curiosity, and courageous pivots shaped her career and how she's helping others build theirs.With a powerful presence and deep operational insight, Jomilsa reflects on the mindset shifts needed to stay relevant in an AI-powered world and how relationship-building and...
2025-11-1241 min
The Success Revenue PodcastAI, Leadership and the Human Side of Customer Success ft. Alexandra SagaydakWhat if customer success is the most honest reflection of how your company actually operates?In this episode, Alexandra Sagaydak — Fractional CCO and founder of AI CS HUB — brings the kind of raw, refreshing honesty that SaaS leaders need to hear. After leading post-sale functions at scale and now advising early-stage startups, Alexandra opens up about what’s broken in CS, what founders get wrong, and why AI won’t fix any of it if you haven’t nailed the basics.She’s the kind of leader who isn’t afraid to talk about chaos, complex...
2025-11-0446 min
The Success Revenue PodcastAI and the Future of Healthcare in Saudi Arabia ft. Nada Hassan & Amin ElhemailyWhat does it take to bring AI into one of the most human-centered industries — and still keep empathy at the core?In this episode, Nada Hassan and Amin Elhemaily, co-founders of a Saudi-based digital health startup, share the behind-the-scenes truth of building in the middle of two massive transformations: the AI revolution and Vision 2030.With a bold mission to improve healthcare outcomes while respecting cultural nuance, Nada and Amin are not just launching technology. They’re building trust — across doctors, patients, regulators, and the systems that hold it all together.They open up about...
2025-10-1459 min
The Success Revenue PodcastTech Talent, AI and the Truth About Recruitment in the Middle East ft Alex Koumi & Dan WardleWhat does it take to thrive in one of the world’s most competitive, fast-paced recruitment markets?In this episode, Alex Koumi, Managing Director at Kingston Stanley, and Dan Wardle, Business Manager for Tech Recruitment, pull back the curtain on the recruitment world across the Middle East. With decades of combined experience, they share the inside story of what clients are really looking for, how AI is reshaping hiring, and why human connection still makes or breaks the process.From tech startups to global corporations, Alex and Dan speak candidly about what it takes to at...
2025-09-1656 min
The Success Revenue PodcastTransforming Business Through CX and Cultural Insight ft. Waleed AlHamdanWhat does it take to lead transformation in a market where trust, culture and experience matter more than technology?In this episode, Waleed AlHamdan, award-winning CX expert, leadership coach, and CEO of Compass Way, shares a masterclass on what real customer experience looks like in Saudi Arabia today. With over 25 years of experience across sectors like banking and American Express, Waleed reflects on the mindset shifts required to evolve from business-oriented thinking to true customer centricity.This isn’t just about surveys or NPS. It’s about legacy. Waleed opens up about the emotional intelligence behi...
2025-09-0252 min
The Success Revenue PodcastVision, Empathy and CX Leadership in Saudi Arabia ft. Zubaida HaririWhat happens when customer experience becomes a national priority and a personal calling?In this episode, Zubaida Hariri, Head of Customer Experience at Abdul Latif Jameel Enterprises, shares the leadership journey that brought her from healthcare to one of the most influential CX roles in Saudi Arabia today.With Vision 2030 reshaping service standards and customer expectations across the Kingdom, Zubaida breaks down what it means to lead transformation, not just in process, but in mindset. She talks about the hard truths behind leadership, the pressure to modernize without losing the human touch, and why...
2025-08-2645 min
The Success Revenue PodcastBusiness Acumen, AI and Bold Leadership in CS with Andrea BumsteadWhat does it look like to step away from a high-growth IPO success story and build something even more powerful on your own terms?In this episode, Andrea Bumstead, CEO and Founder of CS Impact and one of North America’s most trusted voices in Customer Success, joins us to talk about what real leadership requires today.From building Procore’s CS function during hypergrowth to now advising SaaS companies scaling from $50M to $150M ARR, Andrea shares why CS is having an identity crisis and how the best leaders are rewriting the rules with busi...
2025-08-191h 02
The Success Revenue PodcastFrom Law to Leadership in Sales ft. Aida DurmicWhat does it take to walk away from a legal career and build success in one of the world’s most competitive sales environments?In this episode, Aida Durmic, Head of New Business for MENA at Infobip, shares the raw truth behind her pivot into sales, what she had to unlearn, and the power of resilience when you're carving your own path.Aida didn’t enter sales through the front door, she stepped into it with courage, ambition, and a willingness to start from scratch. Now, after nearly a decade of closing enterprise deals and leading high...
2025-07-301h 04
The Success Revenue PodcastThe People Strategy Behind Startup Success ft. Natasha CorbinWhat if building a great company was not just about your product but about the people you choose to build it withIn this episode, Natasha Corbin, founder of Start MEA and a seasoned HR leader with over 15 years of global experience, opens up about her journey from the UK to Dubai and the lessons she has learned shaping teams in the fast moving startup world.Natasha does not just share frameworks. She shares the heart behind them. From hiring for the DNA of your organization to weaving diversity and inclusion into every decision, she...
2025-07-2241 min
The Success Revenue PodcastPsychology, Power and Leadership in Customer Success ft. Rachel ProvanWhat if the biggest blocker to your growth wasn’t your skill — but your self-belief?In this episode, Rachel Provan, Top 25 Customer Success Leader in the U.S, brain-based leadership coach, and founder of Provan Success, gets real about the mindset shifts required to lead. From her early days in acting to building and coaching high-performing CS teams, Rachel shares the behind-the-scenes work most leaders never talk about: confidence, imposter syndrome, executive buy-in, and the emotional weight of managing people.This isn’t a theoretical conversation. It’s a vulnerable, tactical, and empowering guide for anyone n...
2025-07-151h 01
The Success Revenue PodcastCustomer Success, AI and the Philosophy That Drives Retention ft. Dillon YoungWhat if customer success wasn’t just a function — but the philosophy that shapes how your entire business grows?In this episode, Dillon Young, founder of Customer Value Labs and a leading voice in the US SaaS and consulting space, shares the mindset and mechanics behind CS strategies that actually move the needle.From his early days in startups to advising leadership teams on defining customer success before the first hire, Dillon brings clarity, humility and edge. He doesn’t just talk theory, he gives frameworks, hard truths and a practical roadmap for building customer-led organi...
2025-07-021h 01
The Success Revenue PodcastThe AI Shift in SEO and Retention Strategy ft. James ReynoldsSEO is no longer about ranking – it’s about relevance, authority, and visibility.In this episode, James Reynolds, CEO of SEO Sherpa and one of the MENA region’s most respected voices in digital marketing, breaks down how the rules of search have changed and what high-growth companies must do to stay ahead.From the rise of “search everywhere optimization” to the real impact of AI on content and customer behavior, James shares battle-tested insights on leadership, retention-first growth, and why radical transparency isn’t a trend, it’s a business advantage.This is a must-listen...
2025-06-241h 03
The Success Revenue PodcastWinning the Streaming Game in the Middle East ft. Ryan RestellThe future of media in the Middle East is being shaped right now and the leaders who win are the ones who can master nuance, tech and commercial pressure all at once.In this episode, Ryan Restell, Chief Commercial Officer at Yango Group and a seasoned media and tech executive, breaks down the transformation happening inside the region’s streaming ecosystem. From his pivot out of finance to leading commercial strategy across high-growth media platforms, Ryan shares what most don’t see, the pricing sensitivities, AI-driven user experience plays, and partnership models that actually work in the...
2025-06-1742 min
The Success Revenue PodcastAI, Influence and Integrity in Healthcare Leadership ft. Mahdi AttyaIn healthcare, credibility isn’t earned by title, it’s built through action, empathy and aligned execution.In this episode, Mahdi Attya shares what most executives won’t say out loud. With over two decades of experience in healthcare across the Middle East, Mahdi reveals the strategies behind high-impact leadership, how AI is disrupting care delivery, and why reputation and relationships are still the most valuable currency in this industry.This is more than a conversation about digital health. It’s a behind-the-scenes look at how leaders navigate power dynamics, commercial pressure and ethical complexity, all whil...
2025-06-1050 min
The Success Revenue PodcastProfit, Power and AI in Customer Success ft. Anika ZubairCustomer success isn’t just about retention anymore. It’s about driving revenue, commanding influence and leading transformation from the inside out.In this episode, Annika Zubair, post-sales revenue leader and founder of Customer Success Pro Consultancy, unpacks what it really takes to move from customer support to executive strategy. With 13 years of experience across global SaaS organizations, Annika shares why most CS teams still struggle with enablement, how AI is changing the rules and what it takes to lead when you're the only woman in the room.This isn’t a conversation about fluff. It’s a...
2025-06-0350 min
The Success Revenue PodcastRedefining Customer Success: AI, Roadmaps & Leadership ft. Cinthia SilvaCustomer success isn’t just about keeping customers happy. It’s about owning the outcomes that drive revenue.In this episode, Cinthia Silva, a global CS consultant and former fintech executive, breaks down what it takes to turn customer success from a reactive support function into a high-impact growth engine.From her early days in sales to advising global CS teams, Cinthia shares what most companies are missing when it comes to defining CS, why AI isn’t a shortcut but a multiplier, and how tracking metrics like CSQLs shifts customer success from nice t...
2025-05-2852 min
The Success Revenue PodcastAI, Authority & GTM Precision in the Middle East ft. Stephen BatesIn a world where AI is redefining how business gets done, are your sales processes still stuck in the past?In this episode, Stephen Bates, founder of Cabot Insights and former Salesforce leader, breaks down how AI isn’t just a trend, it’s the sharpest weapon in your go-to-market arsenal. From hyper-personalized prospecting to pipeline acceleration, Stephen shares exactly how modern sales teams should be integrating AI to drive results or risk becoming irrelevant.But this isn’t just about tech. It’s about execution. Stephen reveals how to clean your data, segment intelligently, and use...
2025-05-1358 min
The Success Revenue PodcastLeadership Power, Precision, and AI in Customer Success ft. Sweta DusejaWhy do some CS leaders just retain customers — while others command influence across the business?In this episode, Sweta Duseja — Director of Customer Success at MoEngage — reveals the real playbook behind world-class retention, AI-driven engagement, and strategic customer planning in the META region.Sweta doesn’t just talk about customer success. She builds it, scales it, and uses it to drive measurable revenue impact across cultures and markets. If you think customer onboarding is just training — or AI is just hype — this episode will challenge everything.From decoding adoption frameworks to eliminating blind spots and pl...
2025-05-0654 min
The Success Revenue PodcastThe Future of FinTech & Responsible Spending ft. Mario KlapsisWhat if saving, not borrowing, became the new normal in consumer finance?In this episode, Mario Klapsis — a global FinTech leader and founder of Twig Finance — shares the groundbreaking concept of "Save Now, Buy Later," and how it's reshaping responsible spending in the Middle East and beyond.From his journey across Greece, Canada, Singapore, London, and Dubai, Mario brings deep insights on startup leadership, the real dynamics between sales and customer success, and why clarity and focus are the ultimate founder superpowers.He also pulls back the curtain on what it really takes to b...
2025-04-2956 min
The Success Revenue PodcastCustomer Success & the Future of HR Tech ft. Shalini ChoudharyWhy are some leaders able to build influence across functions, while others get stuck in silos?In this episode, Shalini Choudhary — Head of Customer Success at Jisr and a seasoned leader in HR tech — breaks down what it actually takes to lead, innovate, and win in high-growth, high-stakes environments.She’s done the big corporate thing. Now she’s building in the trenches of Saudi’s startup scene. And she’s not sugarcoating it. From cross-functional politics to the real role of AI, Shalini shares what others won’t say — and what every CS or SaaS leader need...
2025-04-2254 min
The Success Revenue PodcastAI, EdTech & Customer Success in the Middle East ft. Mohamed ShokryWhat happens when cutting-edge education technology meets local market realities in the Middle East?In this episode, we sit down with Mohamed Shokry — Head of Customer Success for Middle East & Africa at McGraw Hill — to explore the dynamic intersection of EdTech, AI, and customer success in higher education.With deep insights from years in the education industry, Shokry shares what it takes to localize digital tools for student success, build meaningful relationships with educators, and overcome resistance to change in academic environments.From empathy in engagement to the role of AI in shaping the...
2025-04-1558 min
The Success Revenue PodcastWomen in Tech & Digital Transformation in Saudi Arabia ft. Laila AlJindanWhat does it take to lead digital transformation and champion women in tech in one of the fastest-growing regions in the world?In this episode, we sit down with Laila AlJindan — a seasoned tech leader with over two decades of experience — to explore the evolving landscape of customer success and digital innovation in Saudi Arabia.From her early days in web development to her rise as a thought leader in customer success, Laila shares her reflections on leadership, change management, and what it really take...
2025-04-0846 min
The Success Revenue PodcastBalancing AI & Human Touch: The Future of CX in Saudi Arabia ft. Almohannad AlsbeaiHow is the customer experience landscape evolving in Saudi Arabia's booming startup ecosystem? What's the delicate balance between AI innovation and the essential human touch in CX?Our guest in this episode is Almohannad Alsbeai, a seasoned Customer Experience (CX) leader from Saudi Arabia, who shares his extensive expertise and passion for creating exceptional customer journeys. With his deep understanding of both hardware and software experiences, Almohannad offers valuable insights on the critical distinctions between customer success and customer experience, and why empathy remains the foundation of effective CX.Almohannad reveals the challenges of implementing...
2025-04-0159 min
The Success Revenue PodcastNavigating Customer Success & Digital Transformation in the Middle East ft. Sameer MohamedHow do you build successful customer relationships in a rapidly evolving, tech-driven Middle Eastern market?In this episode, Sameer Mohamed — VP of Customer Success at Sprinklr — shares his unique insights on the intersection of digital transformation, AI, and customer experience across diverse cultures.Sameer reveals what it takes to adapt customer success strategies for different market segments, why data quality is key to AI’s impact, and how companies can unlock growth by understanding cultural nuances.You’ll also hear his candid thoughts on career growth, dependability, and continuous learning, plus a g...
2025-03-2559 min
The Success Revenue PodcastFrom Corporate to Tech Startup: Building Customer Success in the Middle East ft. Joseph WoolrychWhy is relationship building the foundation of sustainable business success in the Middle East? How are AI and cultural sensitivity transforming customer success strategies in the region's tech scene?Our guest in this episode is Joseph Woolrych, COO of Cloudworks, who shares his fascinating journey from corporate life to the vibrant tech startup landscape in Dubai. With his extensive experience, Joseph offers valuable insights on the unique approach to customer success in the Middle East, emphasizing trust-building, cultural considerations, and the evolving role of AI in enhancing customer relationships.Joseph discusses the critical transition from...
2025-03-1857 min
The Success Revenue PodcastLeadership & Adaptability in Customer Success ft. Karen ChoucairWhat does it take to excel as a woman leader in customer success in the Middle East?Our guest Karen Choucair shares her journey from media planning to customer success leadership, offering insights on navigating cultural nuances, leveraging AI, and building high-performing teams in the region.Karen discusses balancing career with motherhood, the power of relationship building in Middle Eastern business culture, and how predictive analysis is reshaping customer success strategies. She provides practical advice for aspiring professionals looking to make their mark in this dynamic field.In this episode:The pivotal...
2025-03-1143 min
The Success Revenue PodcastCustomer Success: A Second Revenue Engine ft. Mohammed AlqaqIs customer success a second revenue engine for an organization? How are AI and community building transforming customer engagement in the Middle East?Our guest in this episode is Mohammed Alqaq, a pioneer in customer success in the Middle East, who shares invaluable insights on the evolution of customer success in the region. With his deep expertise, Mohammed discusses how emotional intelligence, AI integration, and localized frameworks are reshaping customer engagement strategies while driving revenue growth.Mohammed reveals the challenges and opportunities in customer success, emphasizing the importance of clear role definitions, strategic customer journey...
2025-03-0457 min
The Success Revenue PodcastCracking Customer Experience: AI, Metrics & Strategy with Gagandeep SinghWhat happens when marketing expertise meets customer success in the diverse landscape of the Middle East? How is AI reshaping customer experience while maintaining a proactive approach to customer engagement?Our guest in this episode is Gagandeep Singh, who shares his extensive journey in customer success. With his unique perspective on the transition from marketing to customer success, Gagandeep discusses the evolution of customer success in the Middle East, the challenges faced in a diverse market, and the metrics used to measure success.Gagandeep reveals insights on the collaborative nature of customer success across...
2025-02-2550 min
The Success Revenue PodcastRevolutionizing Customer Engagement with AI ft. Jahnavee RamalingamWhat happens when design thinking meets artificial intelligence in the world of customer success? How is AI reshaping the future of customer engagement while maintaining the human touch?Our guest in this episode is Jahnavee Ramalingam, founder and CEO of KaleHQ, who shares her fascinating journey from designer to tech CEO. With her unique perspective on AI-driven customer engagement, Jahnavee discusses how KaleHQ is revolutionizing the way companies approach customer success in the SaaS industry, particularly in the booming Middle East market.Jahnavee reveals insights on the delicate balance between AI automation and human connection...
2025-02-1842 min
The Success Revenue PodcastTransforming Customer Experience in the Middle East Region ft. Musa HanhanHow is customer experience evolving in the Middle East, and what's the unique intersection between CX and customer success?Our guest in this episode is Musa Hanhan, founder of Experiente, who brings extensive experience in customer experience (CX) and customer success from global powerhouses like Bain & Co., Korn Ferry, and VMware. He shares insights on the evolution of CX in the MENA region and the transformative role of government initiatives.Musa discusses the unique landscape of customer experience in the Middle East, the impact of digital transformation, and the crucial differences between customer experience and...
2025-02-1153 min
The Success Revenue PodcastComplexity in Cybersecurity Simplified with Customer Success ft. Alex JardineHow can cybersecurity companies build effective customer success strategies while maintaining trust and security in the Middle East?Our guest in this episode is Alex Jardine, Vice President of Customer Success and Revenue Operations at Polyswarm, who shares his expertise on building customer success in the cybersecurity sector and the unique challenges of operating in different regions.Alex discusses the critical balance between digital and human-centered customer success approaches, the role of AI and blockchain in enhancing customer experiences, and why traditional digital customer success strategies may need adaptation for the Middle Eastern...
2025-02-0446 min
The Success Revenue PodcastHow Customer Success is creating an advantage in FinTech ft. Arti SoganiHow can fintech professionals build lasting customer success practices in the Middle East's evolving banking sector?Our guest in this episode is Arti Sogani, a seasoned professional with 18 years of experience in the fintech industry, who shares her journey from coding to customer success leadership and the importance of building long-term client relationships. She is currently the Head of Customer Success at Temenos. Arti discusses the evolution of customer success in fintech, the critical role of KPIs in revenue generation, and how to navigate the unique challenges of the banking software sector. She also shares i...
2025-02-0445 min
The Success Revenue PodcastHow the Best Companies in the Middle East are Winning with Great Customer Success ft. Ashraf MraybehHow is customer success evolving in the Middle East, and what role will AI play in its future?Our guest in this episode is Ashraf Mraybeh, a seasoned expert with over 20 years of experience in customer success, who shares insights from establishing Successfully, the first Arabic consultancy firm specializing in customer success.Ashraf discusses the transformation of customer success in the Middle East, the impact of AI on the industry, and the importance of developing a commercial mindset. He also talks about the challenges and opportunities in the Saudi market and how companies can build...
2025-02-0444 min
The Success Revenue PodcastIntroduction to The Success Revenue PodcastIn this premiere episode of the Success Revenue Podcast, hosts Ivy Forero and Haydar Al-Saad introduce themselves and share their backgrounds in customer success and revenue management. They discuss the importance of building a community in the Middle East to share knowledge and insights, especially in the rapidly evolving landscape of customer success. The episode sets the stage for future discussions with industry leaders and emphasizes the need for collaboration and learning in the region.Takeaways:The podcast aims to spotlight leaders in Customer Success & other revenue functions in the Middle East.Ivy's journey reflects...
2025-02-0416 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success tools overall in enhancing efficiency and customer value.Chapters:03:02 - Private Equity → SaaS05:38 - Sales → Customer Success10:19 - Importance of Post-Sale Revenue Growth15:05 - RevSetter: The Revenue-Focused CSP20:37 - Digital Tactics for Customer Onboarding23:05 - User Experience: RevSetter’s Approach...
2024-07-2843 min
The Sales Hacker PodcastFriday Fundamentals 184: Haydar Al SaadFriday Fundamentals 184: Haydar Al Saad
2022-10-1412 minThe Sales Hacker PodcastFriday Fundamentals 184: Haydar Al SaadFriday Fundamentals 184: Haydar Al Saad
2022-10-1412 min
The GTMnow PodcastFriday Fundamentals 184: Haydar Al SaadFriday Fundamentals 184: Haydar Al SaadThe GTMnow Podcast The GTMnow Podcast is a weekly podcast featuring interviews with the top 1% GTM executives, VCs, and founders. Conversations reveal the unshared details behind how they have grown companies, and the go-to-market strategies responsible for shaping that growth.Visit gtmnow.com for more episodes and other interesting content.
2022-10-1412 minThe Sales Hacker PodcastWhy Your Company Needs a Robust Customer Success ProgramIn this episode of the Sales Hacker Podcast, we have Haydar Al-Saad, Founder of RevSetter, a customer success platform that helps companies raise their customer retention. Join us for an honest conversation about creating a customer success program to expand your business. What You’ll LearnMitigating churn by finding your happy customers and expanding with themProfiling your customer success teamsCustomer success investment as revenue generation Show Agenda and TimestampsAbout Haydar and RevSetter[02:05]Differences in retention platform features [08:18]Finding the right Customer Success people [15:32]Why Execution is m...
2022-10-1129 minThe Sales Hacker PodcastWhy Your Company Needs a Robust Customer Success ProgramIn this episode of the Sales Hacker Podcast, we have Haydar Al-Saad, Founder of RevSetter, a customer success platform that helps companies raise their customer retention. Join us for an honest conversation about creating a customer success program to expand your business. What You’ll LearnMitigating churn by finding your happy customers and expanding with themProfiling your customer success teamsCustomer success investment as revenue generation Show Agenda and TimestampsAbout Haydar and RevSetter[02:05]Differences in retention platform features [08:18]Finding the right Customer Success people [15:32]Why Execution is more important than Innovation [19:29]Paying it forward [23:38]Sam’s Corner [26:08]
2022-10-1129 minThe GTMnow PodcastWhy Your Company Needs a Robust Customer Success ProgramIn this episode of the Sales Hacker Podcast, we have Haydar Al-Saad, Founder of RevSetter, a customer success platform that helps companies raise their customer retention. Join us for an honest conversation about creating a customer success program to expand your business. What You’ll LearnMitigating churn by finding your happy customers and expanding with themProfiling your customer success teamsCustomer success investment as revenue generation Show Agenda and TimestampsAbout Haydar and RevSetter[02:05]Differences in retention platform features [08:18]Finding the right Customer Success people [15:32]Why Execution is more important than Innovation [19:29]Paying it forw...
2022-10-1129 min