Shows
The Digital Maddy ShowEpi 141 : eCommerce Success Blueprint: Proven Strategies to Boost Sales with Irina PoddubnaiaIn this Episode, Miithyl interviews “Irina Poddubnaia” who enjoys chatting about eCommerce businesses, optimizing the processes, and getting extra sales from existing customers.
🎁 Download Freebies to Scale Up Your Content Game: https://www.miithyldave.com/products
About Irina Poddubnaia:
Irina is a founder of TrackMage [træk meɪʤ] software for package tracking that increases sales and customer retention by providing an outstanding post-purchase customer experience. Her journey started with running a fulfilment centre in China for 2.5 years (without speaking Chinese) and went to launching a SAAS company completely remotely without external funding and running it successfully to this day.
Connect with Irina Poddubnaia:
Website: h...2024-09-1830 min
The Leaky BucketRANK 26: How I Became a Master of Delegation: Irina Poddubnaia of TrackMageIrina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfilment center in China where she was living for over 2 years to launching her own software TrackMage.TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews.IN THIS EPISODE WE TALKED ABOUT HOW A BUSINESS OWNER C...2023-11-241h 21
Leadership Is Changing528: Leadership is Changing Mashup | (ft. Irina Poddubnaia and Nick Jonsson)How can leaders navigate the complexities of entrepreneurship and personal challenges in the modern business world? In this episode, Denis hosts two insightful conversations with Irina and Nick, each sharing their unique experiences in leadership and personal growth. Irina recounts her entrepreneurial journey, beginning with a fulfillment center in China and culminating in the founding of Trackmage.com, a software service for e-commerce entrepreneurs. She discusses the role of agile methodologies in managing IT and e-commerce uncertainties and highlights her company's emphasis on remote team management and a diverse international workforce. Nick, an...2023-11-2215 min
Science of CXIrina Poddubnai: The Power of Reviews and Post-Purchase EngagementIrina Poddubnaia is an esteemed expert in the field of post-sales processes and e-commerce.
With a passion for optimizing customer experiences, she has dedicated her career to helping businesses thrive in the competitive world of online retail.
As the founder of TrackMage, a leading customer experience platform, Irina has played a pivotal role in revolutionizing how businesses approach the crucial post-sales phase.
With a background in customer success, Irina understands the significance of customer lifetime value, particularly during challenging economic periods. Her insights and strategies have proven invaluable to businesses seeking to enhance cu...2023-08-0933 min
Artificial Intelligence Podcast: ChatGPT, Claude, Midjourney and all other AI ToolsSNM258: Building A Software Business Around E-Commerce with Irina PoddubnaiaWelcome to the Serve No Master Podcast! This podcast is aimed at helping you find ways to create new revenue streams or make money online without dealing with an underpaid or underappreciated job. Our host is best-selling author, Jonathan Green.Today's guest is Irina Poddubnaia is an entrepreneur and co-founder of Trackmage, a software company that automates ecommerce businesses. In this episode, Irina Poddubnaia began her journey as an office worker, until she decided to start something of her own. They developed Trackmagic, now known as Trackmage, which automates repetitive t...2023-05-2933 min
E-Commerce with Coffee?!55. The Ecosystem of Delivery Times and the Customer Experience with Irina Poddubnaia, Founder of TrackMageIrina Poddubnaia is the founder of TrackMage.com, a shipment tracking software for e-commerce businesses. She joins E-Commerce with Coffee?! to chat with host Nate Svoboda about delivery times and how they impact the customer experience and all other aspects of the post-purchase experience.
Listen to the full episode to hear how it all comes together—and what brands today should do.
What to listen for:
Nate first asks Irina about TrackMage.com. Listeners learn that Track Mage provides real-time tracking information for e-commerce businesses to share with their customers wit...2023-05-2930 min
The Hustle Less Profit More Podcast44. Elevate the post purchase experience feat. Irina Poddubnaia"Irina Poddubnaia's Expert Strategies for Customer Retention
If you're feeling frustrated and overwhelmed because your endless email campaigns and pop-ups aren't increasing sales or customer loyalty, then you are not alone!
If the customers are constantly buying, you don't have to worry about the next campaign launch or the next product collection that you're going to roll out.
In this episode, you will be able to:
Raise the bar of e-commerce success by focusing on crucial post-purchase experiences.
Collaborate across departments to achieve outstanding customer support outcomes.
Exploit touch points effectively to...2023-05-2435 min
Biz Help For YouStrategies To Help You Grow and Scale Your Business with Irina PoddubnaiaSend us a textDid you know growth and scale are not the same thing? Every business wants to grow, get more customers, more employees, more orders, and in the end, more money. But the downside is, as the fulfillment part grows, the business starts to demand MORE resources: more of your time, more work, more explanations. What big companies have is adequate scale, which comes from having proper systems in place that actually help leverage time and effort. Join me today as I talk with Irina Poddubnaia about Strategies To Help You Grow and Scale Your...2023-05-2325 min
Chasing The InsightsWade Galt on how entrepreneurs can create a 3-day weekend lifestyle in 3 months or lessIn this episode of Chasing the Insights, I talk to innovative entrepreneur Irina Poddubnaia. Wade talks to us about how entrepreneurs can create a 3-day weekend lifestyle in 3 months or less. Wade Galt teaches Entrepreneurs & Professionals to create an abundant & sustainable 3-Day Weekend lifestyle so they can better enjoy their family, friends, and life. For over 20 years, he’s helped people create greater impact and income in less time, doing the work they do best and enjoy most. He's a 20+ year Software Company Founder, Business Growth Coach and Author of books on...2023-05-0836 min
Chasing The InsightsIrina Poddubnaia on strategies that help eCommerce businesses thrive in a highly competitive marketIn this episode of Chasing the Insights, I talk to innovative entrepreneur Irina Poddubnaia. Irina talks to us about strategies that help eCommerce businesses thrive in a highly competitive market. Irina Poddubnaia is the founder of TrackMage, a software for eCommerce sellers that helps them track packages. Her journey started from running a fulfilment center in China for 2.5 years (without speaking Chinese) and went to launching a SAAS company completely remotely without external funding and running it successfully to this day.2023-05-0736 min
Client Horror StoriesThat time when you thought you’d receive a whole box of fully functional goodies but get slapped with the reality that you aren’t part of their inner circle to deserve it (with Irina Poddubnaia)In this episode, Irina Poddubnaia, founder of TrackMage, is going to share her craziest experience in the retail industry with us. From numerous counts of deceit, misspelled brand names, and defective items, to missing orders, you’ll be shocked by her revelation.
There was a time in Irina’s life when she decided to start a new life and move to China to start her business. The experience was immensely eye-opening as she finally had the chance to travel and discover the beautiful – and not-so-beautiful side – of cultures that were way different than what she grew up with. Du...2023-05-0355 min
Living Life with WendyLet's Talk about Women in Ecommerce Leadership with Irina PoddubnaiaIrina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfilment center in China where she was living for over 2 years to launching her own software TrackMage.
TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews.
Where to find Irina and TrackMage:Free ebook: https://trackmage.com/flywheel-extra-sales/ 2023-04-2145 min
The Real Life BuyerIntelligent shipment tracking: Enhance customer satisfaction and streamline your logistics with Irina PoddubniaMassively reduce those “Where Is My Order” requests, enhanced your sales and achieve higher customer retention.Knowing where your shipments are, and being able to consistently track their progress LIVE, is becoming a critical and an expected requirement for business. But how may these things be achieved?ABOUT THE GUESTMy guest today, Irina Poddubnaia, is a SAAS or (Software As A Service) founder and a business consultant who specializes in Operations and Processes Optimization. Irina is the founder of TrackMage, a software system that integrates with E-Commerce platforms includ...2023-04-1837 min
Mind for SuccessHow To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff with Irina PoddubnaiaWould you like to increase your sales by 5-10% without creating any extra work for yourself?
Irina Poddubnaia introduces TrackMage a program that helps e-commerce stores work smarter and not harder!2023-03-2929 min
Health DeclassifiedDiscover How The Sales Flywheel increases Your Sales - EP 220In this episode, we sit down with Irina Poddubnaia, the founder of Trackmage, to discuss the impact of customer retention, order tracking, and the sales flywheel on e-commerce businesses. Irina shares her insights and experiences in helping online retailers streamline their operations and improve their bottom line.
Get Irina's free book https://trackmage.com/flywheel-extra-sales
The Yakking Show is brought to you by Peter Wright & Kathleen Beauvais
contact us to be a guest on our show.
https://TheYakkingShow.com peter@theyakkingshow.com
https://karytechsolutions.com kathleen@theyakkingshow.com
In this episode, we sit do...2023-03-2437 min
Innova.buzzIrina Poddubnaia, Unlocking the Power of Customer Journeys - Innova.Buzz 563Our guest in this episode is Irina Poddubnaia, founder of TrackMage - software for package tracking that increases sales and customer retention by providing an outstanding post-purchase customer experience. Her journey started from running a fulfillment center in China for 2.5 years (without speaking Chinese) and went to launching a SAAS company completely remotely without external funding and running it successfully to this day. In our conversation Irina talked to me abouthow to focus on getting extra sales from existing customers, rather than just chasing new customers; optimizing the customer journey and how to provide an...2023-03-0852 min
Mindful B2B Marketing | Business Growth and Social Impact (Former: Forward Launch Your SaaS)How to create engaging content that sounds authentic -- TrackMage Founder, Irina PoddubnaiaGUEST BIOIrina Poddubnaia is the founder of TrackMage, a SAAS company that simplifies the work of eCommerce business owners by automating the order tracking process. Prior to founding TrackMage, Irina ran a fulfillment center in China for 2.5 years without speaking Chinese. She launched TrackMage entirely remotely without external funding and has successfully run it to this day.MAIN INSIGHTFocus on the type of customer that energizes you and be clear on what their customer journey is.KEY TAKEAWAYS2023-03-0328 min
Invest In Yourself: The Digital Entrepreneur PodcastDigital Entrepreneur Irina Poddubnaia talks about TrackMageIn this episode, we have Irina Poddubnaia from TrackMage.
We have a conversation about How to build an e-commerce business in a way it can scale.
Irina Poddubnaia shares their journey with you so you can start yours today!
Make sure you check out their links down below and share with a friend if you enjoyed the episode.
Always Remember to Invest In Yourself
Phil BetterHave a question or feedback about Invest In Yourself: The Digital Entrepreneur Podcast. Record an audio message https://s.bcast.fm/invest-in-yourself-the-digital-entrepreneur-the-podcast?episode...2023-03-0143 min
The Entrepreneurial YouDesign-Centred EntrepreneurshipIt is time for another episode. I am Heneka Watkis-Porter, the host and creator of The Entrepreneurial You podcast. Welcome back to my regular listeners, and a special welcome to you if you are tuning in for the first time. Last week I spoke with Irina Poddubnaia. Irina is a SAAS founder and a business consultant specializing in Operations and Processes Optimization. This week, I am excited about talking with the Distinguished Professor of Entrepreneurship and Chief Entrepreneurship Officer at Ball State University.
My guest on episode 305 of The Entrepreneurial You is Michael Goldsby. Mike is Stoops...2023-02-2840 min
Joey Pinz Discipline Conversations#186 Irina Poddubnaia: SaaS Platform - China to Bulgaria| Joey Pinz Discipline ConversationsSend us a textIrina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfillment center in China, where she was living for over 2 years, to launching her own software TrackMage.TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews.Episode Links:Web: https://trackmage...2023-02-2250 min
The Entrepreneurial YouSystemizing Your Business Through TrackmageIt is time for another episode. I am Heneka Watkis-Porter, the host and creator of The Entrepreneurial You podcast. Welcome back to my regular listeners, and a special welcome to you if you are tuning in for the first time. Last week I spoke with Theodore (Ted) Clark. Ted is a businessman, entrepreneur, and investor with over 40 years of experience as a senior executive in both public and private equity-owned speciality chemicals companies. This week, I am excited about talking with a SAAS founder and a business consultant specializing in Operations and Processes Optimization. Before I bring her on...2023-02-2136 min
Next In TimeEpisode 34: Helping E-Commerce Businesses Focus On What Matters | Irina Poddubnaia, Founder and CEO of TrackMage.comMany E-Commerce entrepreneurs have many issues they need do deal with particularly tracking the shipments, upselling additional products, and taking care of the automatic follow-ups for reviews. They can't handle it all at once while at the same time working on increasing sales at the same time. This where Irina's new venture comes to play.
Irina Poddubnaia is the founder of TrackMage.com whose mission is to free as many eCommerce entrepreneurs from routine as possible so that they can focus on things that truly matter. Her system has helped many businesses reduce their time spent on c...2023-02-1329 min
Startup FuckupEP13: eCommerce FuckupsIt's become easier than ever to start an eCommerce business. That said, a business that has to manage quality control, inventory, distribution, logistics, all whilst balancing customer satisfaction in an increasingly demanding market isn't without its own unique set of challenges.
Join Irina and I in a discussion about eCommerce mistakes, hear her personal story of starting her first business in China despite no knowledge of the culture and language, and hear what she's learned from her experience working with multiple eCommerce companies and vendors.
About Irina Poddubnaia
Irina is a SAAS founder...2023-02-0943 min
Predictable B2B SuccessHow to assist customers and drive growth without extra resourcesWhen Irina Poddubnaia faced the challenge of managing ecommerce orders, she was forced to grapple with the difficult task of retaining customers, preventing miscommunications, and tackling the chaotic customer service process - all while trying to maintain her business's reputation.
You will learn how to maximize customer satisfaction and drive growth without extra resources by discovering the secret today!
"With that said, since then, the system evolved to various niches and submissions because we have seen that the headless ecommerce is taking off. So we implemented a widget that people can take and just...2023-02-0840 min
Talk CommerceWin More Customers By Providing The Ultimate Post Purchase Experience with Irina PoddubnaiaThink about the last time you placed an order on an e-commerce site. You get a confirmation email, and what’s in it? Usually, only shipping and fulfillment information.
Most online stores provide limited information and miss an excellent opportunity to upsell customers when they are not expecting to be up-sold.
Irina Poddubnaia tells us how her solution helps store owners maximize their transactional emails and turn them into marketing contact points.2023-02-0429 min
The eCom Ops Podcast[Greatest Hits] eCommerce Marketing using Tracking Pages with Irina Poddubnaia, TrackMageMost-watchedIrina Poddubnaia is an IT Project Manager and operations manager extraordinaire (Certified LESS Practitioner, Certified Scrum Master, Lean Six Sigma, Customer Value optimization specialist).TrackMage is a branded shipment tracking page that cuts down the time spent on customer support by 70% and builds long-term relationships with customers on autopilot. It is a tool that helps eCommerce entrepreneurs provide the best first-time experience for customers. Irina’s no.1 eCom operations hackPay less on retargeting ads by presenting your tracking pages as part of your store. By taking bits and pieces of yo...2023-02-0333 min
I Need To F***ing Talk To You58 - How to Get the Amazon Customer Experience Without Buying from AmazonIn this current episode Ken and Russell speak with Irina Poddubnaia, Irina started off as an Agile Leadership consultant but then stepped into the role of a SAAS founder / CEO. As a consultant over the course of the last few years, she has helped 50+ small and large companies deliver outstanding results.Her software is called TrackMage, a SAAS for eCommerce package tracking that increases sales and customer retention by providing an outstanding post-purchase customer experience.The TrackMage origin story is also fascinating. It was built in the trenches as Irina used to run a fulfillment cen...2023-01-3149 min
The ET projectAll things software and managing projects with an Agile approachAnd our guest is Ms. Irina Poddubnaia, who is a Software as a Service founder and business consultant specializing in Operations and Process Optimization. Over the course of the last few years, she has helped many small and large companies deliver outstanding results. Irina has over 8 years of experience in eCommerce from running a fulfillment center in China where she was living for over 2,5 years, to launching her own SAAS software for package tracking called TrackMage.com, which increases sales by 5-10% on autopilot. She has been successful in executing Lean 6 sigma optimizations...2023-01-3036 min
TLF GemsThe interview – Irina Poddubnaia
In this episode we feature an interview between Stephen and Irina Poddubnaia of Trackmage, a company which specialises in helping E-commerce organisations with their “post purchase experience” — delivery tracking, communication, and reviews.
Stephen and Irina talk about the missed opportunities in post-purchase communications, why organisations value new customers over existing customers, and where customer journeys begin and end.
Thanks to www.podcagent.com for arranging the interview.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep59+-+IrinaPodubnaia.mp3
2023-01-2000 min
The Agent of WealthStrategies That Allow Companies to Survive and Thrive in a Recession With Irina PoddubnaiaeCommerce business owners, listen in! In this episode of The Agent of Wealth Podcast, host Marc Bautis is joined by Irina Poddubnaia, Founder of TrackMage, a software for eCommerce sellers that helps them track packages, and a business consultant who specializes in operations and processes optimization. Irina shares tips for growing eCommerce companies that need help optimizing their process and standing out in the highly competitive market.In this episode, you will learn:Current challenges in the eCommerce business, including the impact of COVID and supply chain disruptions.Possible, future challenges in the eCommerce business,Three...2023-01-0523 min
FragmentersInterview with Irina Poddubnaia - Owner and Brain Behind TrackmageHello and welcome to episode number 40 of Fragmenters! 40 episodes? Holy cow! I've got a whopper of a guest for this monumental episode, the owner of trackmage, Irina. Trackmage is a shipping tracking software that brings the post-purchase capabilities of big box stores to small businesses. She talks about her move to another country to follow her dreams. As well as how she's able to provide this service to small businesses at affordable cost, sometimes so affordable it's free! If you'd like to be interviewed on the podcast please reach out to me at dea@fragmenters...2023-01-0441 min
The Maverick Paradox PodcastLaunching without fundingIn this episode Judith Germain speaks to Irina Poddubnaia about launching without funding. Irina's journey started from running a fulfilment centre in China for 2.5 yrs (without speaking Chinese) and went to launching a SAAS company entirely remotely without external funding and running it successfully to this day. She explains her mission to free as many e-commerce entrepreneurs from routine as possible so that they can focus on things that truly matter, by sharing real life examples. In this conversation they discuss how to manage employees when you don't speak the native language. Learn from her...2022-12-3022 min
The Niche Finder PodcastSea.3 Epi 69 w/ Irina Poddubnaia on how she went from doing business in China without knowing Chinese, to creating a software company in Bulgaria that’s increasing success for the clients she servesVisit our guest directly on: https://trackmage.com and also on linkedin @irina poddubnaia
The late Zig Ziglar said "You don't drown if you fall into water, you only drown if you stay there."
Are you an entrepreneur, educator, and/or expert in your field who feels stuck on how to convert the nuances of your journey into content for your first published book? You don't have to stay there.
Invest 30 minutes of time that is most convenient for you to do a free "excavation" call.
Learn:
* How to get clear ab...2022-12-2330 min
The BuildersIrina Poddubnaia - SaaS Founder, eCommerce Tracking & Shipping, Capturing Post-purchase Traffic!Today we are joined by Irina Poddubnaia. Irina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. She has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfillment center in China where she was living for over 2 years to launching her own software TrackMage.
We, of course, start by talking about her journey as an entrepreneur. Why did she go to China to do business? What lessons did she learn from her experience and how did that, years later, influence what she does today? Who...2022-12-1954 min
The Side Hustler's SocietyS1: E19: How To Maximize Customer Retention In A Business With Irina Poddubnaia From TrackmageIn this episode of The Side Hustler's Society podcast, Elijah Bilel will be talking with Irina Poddubnaia From Trackmage about how to how to retain customers!2022-12-1856 min
Continuous Improvement 4 LifeE-commerce Tips and Tricks to Scale by Irina PoddubnaiaIrina is a seasoned E-commerce executive who shares specific advice on how to increase revenue and reduce costs in your E-commerce business.
Thanks to our sponsor- ScaleFest. An on-line event in April to transform the Scaling efforts of Small businesses around the world. Registration in my bio link in my social media accounts or my website: www.ci4life.org
2022-12-1424 min
Lead Generation Strategies Podcast | ⭐Lead Generation SEO Services⭐Irina Poddubnaia: FREE Shopify Customer LIVE Order Tracking App Best For Online Small BusinessesIn this episode with Irina Poddubnaia about her shipping app for e-commerce businesses called TrackMage, we go over:
What are the folks at TrackMage up to?
How does TrackMage handle upsells on the “tracking shipment” page?
What are the e-commerce platforms the TrackMage app is supported on?
Does TrackMage work for drop shippers?
How does TrackMage automate reviews? How does that work?
What makes TrackMage different than the other “shipping apps” in the Shopify app store?
What are top one or two new TrackMage innovations that you’re working on?
Where can e-commerce folks learn more about TrackMage?
CLICK HER...2022-12-1226 min
The Live eCommerce PodcastIs Now The Right Time To Make Live Shopping Videos?Nicolas and Whitney discuss why now is the right time to start live shopping as a brand/creator. Live events can amplify your visibility, dominate the search channel for your niche, create more social proof, and help you remain competitive. So what’s stopping you? Tune in if you need some convincing as we share our top takeaways from a year of recording with podcast guests.In this episode, you’ll hear summaries of expert advice on topics like live streaming production, online sales techniques, content marketing, and email newsletters. Learn how to prioritize your...2022-11-3028 min
Nurture Small BusinessHow TrackMage Makes E-commerce Fulfillment EasyErrors in shipping and fulfillment can seriously drain your business’s budget and your customers’ patience. That’s why Irina Poddubnaia created TrackMage, a software that automatically corrects many points of failure in the e-commerce experience. After operating a fulfillment center in China, Irina found that typical methods of supply chain management needed an update. Quality features like customer contact info verification and real-time tracking are taking the headache out of the customer experience. Find out how Irina developed TrackMage, how it’s reducing the impact of failed deliveries, and how to get your e-commerce business off the ground. Be s...2022-11-2129 minLeadership Is Changing371: Creating a Remote Culture with Irina PoddubnaiaIrina Poddubnaia is a SAAS founder and a business consultant who specializes in Operations and Process Optimization. Irina has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfillment center in China where she was living for over 2 years to launching her own software @TrackMage @TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. With TrackMage the customers can track their products on the platform and the system does the upsell and then automatic follow-ups for reviews. In this episode:Irina sh...2022-11-1327 min
The Maven ShowHow To Improve Customer Experience With Irina Poddubnaia | S1 EP26Timestamps:
00:00 - Introduction
04:21 - How can e-commerce sellers go about creating the best experience for their customers? How to build customer loyalty and utilize it to increase conversion?
09:20 - How to improve reviews for customer support as well as product reviews? If the best strategy is the one that works on preventing the customer from going onto the stage of having to contact customer support all together; what needs to be done in order to make sure that e-commerce customers have the best experience ever?
12:31 - How can sellers i...2022-11-1319 min
The Maven ShowHow To Improve Customer Experience With Irina Poddubnaia | S1 EP26Timestamps:
00:00 - Introduction
04:21 - How can e-commerce sellers go about creating the best experience for their customers? How to build customer loyalty and utilize it to increase conversion?
09:20 - How to improve reviews for customer support as well as product reviews? If the best strategy is the one that works on preventing the customer from going onto the stage of having to contact customer support all together; what needs to be done in order to make sure that e-commerce customers have the best experience ever?
12:31 - How can sellers i...2022-11-1319 min
The Agile Brand with Greg Kihlström®Creating a great post-purchase customer experience with Irina Poddubnaia, TrackmageToday we’re going to talk about creating a great post-purchase Customer Experience.To help me discuss this topic, I’d like to welcome Irina Poddubnaia, Founder of TrackMage.RESOURCESLearn more about Basecamp, including a free trial here: https://www.basecamp.com/agile The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcastSign up for The Agile Brand newsletter here: https://www.gregkihlstrom.comGet the latest news and updates on LinkedIn here:https://www.linkedin.com/company/the-agile-brand/For consulting on mar...2022-11-0825 minThe Agile Brand with Greg Kihlström®Creating a great post-purchase customer experience with Irina Poddubnaia, TrackmageToday we’re going to talk about creating a great post-purchase Customer Experience.To help me discuss this topic, I’d like to welcome Irina Poddubnaia, Founder of TrackMage.RESOURCESLearn more about Basecamp, including a free trial here: https://www.basecamp.com/agile The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcastSign up for The Agile Brand newsletter here: https://www.gregkihlstrom.comGet the latest news and updates on LinkedIn here:https://www.linkedin.com/company/the-agile-brand/For consulting on mar...2022-11-0825 min
Let's Talk About CXProviding great post purchase experience with Irina Poddubnaia from TrackmageI am welcoming Irina Poddubnaia. Irina is the founder of Trackmage, Your Branded Shipment Tracking Page.
During the conversation we are looking at how brands can improve customer experience and revenue by providing information about their shipment.
A study from Descartes has shown that just 16% of UK consumers are satisfied with the delivery service every time. and that Over two thirds (68%) have had an issue with delivery in the last three months – and, as a result, 24% lost trust in a delivery company and 24% lost trust in the retailer.
Try Trackmage today here
You ca...2022-10-2025 min
Develpreneur: Become a Better Developer and EntrepreneurProduct Fit - Open Source and OtherwiseWe wrap up our interview with Irina Poddubnaia with a focus on finding the right product fit. That goes for your customers and your own needs. There are many options available, and it is valuable for us to be able to navigate the field to find the best fit. Irina starts with a discussion about her customers and then deftly shifts into providing insight into how she has selected her solutions in a bootstrap/low-budget environment. Ways To Assess Product Fit We once again return to core questions as part of our process. The "why"...2022-10-1321 minDevelpreneur: Become a Better Developer and EntrepreneurBuilding A Team - The TrackMage ApproachPart three of our interview with Irina Poddubnaia focuses on building her team. She had plenty of experience but still had things to learn. The good news is that she had people she had worked with in the past that helped her over the hump of finding resources. She loves her team and provides a great episode of singing their praises. Look To Experience For Building A Team We all have mixed experiences with each team we work on. At least, I hope we do. That equates to some good people and some that are...2022-10-1120 minDevelpreneur: Become a Better Developer and EntrepreneurThe Benefits of SAAS Products - TrackMage DecisionsWe continue our interview with Irina Poddubnaia of TrackMage to discuss the benefits of SAAS solutions, why they chose them, and how to distinguish your solution from the pack. This delves into many practical challenges for building traditional software. Then, we switch gears to focus on how a similar solution can differ in critical areas. Delivery Over Packaging The bottom line of benefits of SAAS solutions is that you can focus on delivering features over platform configuration headaches. Rather than spend time tightly integrating into an OS or device, a SAAS approach tackles that once...2022-10-0620 minDevelpreneur: Become a Better Developer and EntrepreneurAn Interview with Irina Poddubnaia of TrackMageThe new season kicks off with an interview with Irina Poddubnaia of TrackMage. This season will once again explore how others have found success and the lessons learned along the way. The topics for this interview include SAAS benefits, building your team, and providing the best experience for your customers. Track Mage Site: https://trackmage.com/ Scratch Your Itch Irina spent her early professional years as a project manager and learning how to build software. She spun these experiences into a plan for solving some of the common problems she saw customers struggle...2022-10-0421 min
Sales POP! Podcasts: Insights from Top Experts in Sales, Marketing, Leadership & More.The Best Possible Post-Purchase Experience and Get Extra Sales - Irina PoddubniaiToday's guest in the Expert Insight Interview is Irina Poddubnaia. She is the founder of TrackMage. She is an agile leader, change maker, and visionary. She helps customers to get information about their order and provide them with an opportunity to buy again. Irina and Our host John Golden discuss "how to create the best possible post-purchase experience and get extra sales.” 2022-09-2921 min