Shows
Ground Transportation PodcastThe Last Butlers: Redefining Executive Car Services with Paul WalshSend us a textIn this episode of the Ground Transformation Podcast, James hosts Paul from Superior Executive Transportation, based in Virginia Beach, to discuss the intricacies of providing high-end luxury car service. Paul shares his journey from the fine dining industry to establishing a distinguished chauffeured car service. They discuss topics such as the importance of maintaining high standards of luxury and reliability, overcoming the challenges of starting a business, and the value of networking within the industry. Paul also emphasizes the significance of having a consistent brand and service quality across all chauffeurs. Tune in...2025-08-061h 01Ground Transportation PodcastAutonomous Vehicle (AV) Trends: Are Chauffeurs DOOMED?Send us a textRobo-taxis going mainstream may happen sooner than you think...In this episode of the Ground Transportation Podcast, Ken and James discuss a groundbreaking announcement regarding the latest advancements in AV (Autonomous Vehicle) technology, referencing key players like Waymo, Tesla, Lucid, and Nuro. The conversation covers the exponential growth predicted by Moore's Law, the competitive landscape, and the significant technological advancements driving the industry forward. They also highlight real-world applications and future opportunities for fleet operators, touching on topics such as the impact on the luxury transportation market and the p...2025-07-301h 08Ground Transportation PodcastDriving the Future: Embracing Automation and AI with Magiis CEO Leonardo GannioSend us a textOn this exciting edition of the Ground Transportation Podcast host, Ken Lucci, digs into the future of the chauffeur transportation industry with special guest Leonardo from Magis. They discuss the transformative power of AI and autonomous vehicles, addressing the challenges and opportunities these innovations bring. Learn about the importance of embracing new technologies, potential roadblocks, and the need for the industry to evolve.00:00 Intro + Welcome04:24 Why Magis Came to the USA06:57 Tech Monopolies and the Future10:21 Parallels with the Electronic Security Industry12:50 Not in the Business of...2025-07-231h 02Ground Transportation PodcastBuilding Excellence: How Successful Transportation Leaders Shape Culture and BrandSend us a textIn this special episode of the Ground Transportation Podcast, we take a journey through some moments from past episodes about the impact of proper driver training. Host James Blain from PAX Training reflects on key elements that have shaped their discussions on training, customer service, and building a strong brand in the transportation industry. Featuring clips and insights from industry leaders like Bruce Heinrich, Tom Halsnik, Tiffany Hinton, Michelle Petelicki, and Athena Grimm. This episode dives deep into the importance of quality training, emotional intelligence, brand consistency, and internal culture. Chapters2025-07-1659 minGround Transportation PodcastThe Uber Dream: What You Make Isn't What You KeepSend us a textDISCLAIMER: The views and opinions expressed in this episode are those of the hosts, and are based on publicly available information and personal experiences. This content is intended for informational and commentary purposes only. Uber Technologies Inc. is not affiliated with, nor does it endorse, this episode.In this edgy episode of the Ground Transportation Podcast, Ken and James deconstruct the concept of the 'Uber Dream'—the idea that driving for rideshare companies like Uber can be a lucrative and flexible job opportunity. The discussion includes data from Uber's financial and an...2025-07-091h 11Ground Transportation PodcastSelling Value: Understanding Client Needs and Commanding Premium Prices, with Julie ThomasSend us a textIn this episode of the Ground Transportation Podcast, host Ken Lucci from Driving Transactions sits down with sales industry icon Julie Thomas, author of 'The Power of Value Selling: The Gold Standard for Driving Revenue and Creating Customers for Life.' Explore the principles of value selling and learn how to differentiate your services by focusing on the unique needs of your customers rather than just price. Julie shares her extensive experience and provides actionable insights on cultivating customer loyalty, the importance of asking the right questions, and how to maximize t...2025-07-021h 07Ground Transportation PodcastMastering Airport Transfers: How to Unlock Revenue by Cultivating Airline Client LoyaltySend us a textIn this episode of the Ground Transportation Podcast, James Blain and Ken Lucci discuss the crucial role airport transfers play in the chauffeured transportation industry. They emphasize the importance of retaining airport transfer services to attract corporate clients and explore strategies to deepen relationships with existing clients. Ken and James share valuable insights into targeting wealthy zip codes, leveraging LinkedIn for networking, and enhancing service offerings to outperform TNCs like Uber and Lyft. Listen in to discover actionable tips for increasing your revenue by optimizing airport transfer services.2025-06-2551 minGround Transportation PodcastBeyond the Bus: Phelps Hope on Leading Through People-Centric Innovation at IMGSend us a textIn this episode of the Ground Transportation Podcast, James Blain talks with Phelps Hopes, the President of the International Motor Coach Group (IMG). They discuss everything from Phelps’ fascinating background and journey to becoming the president of IMG, to the innovative approaches and strategic vision driving the group forward. Learn about the history and evolution of the industry, the emphasis on operational excellence, and how IMG's network of top-tier operators is set to tackle the future challenges and opportunities. At Driving Transactions, Ken Lucci and his team offer financial analysis, KPI rev...2025-06-181h 02Ground Transportation PodcastDiversifying and Thriving in Motorcoach: Joey Mills on Transforming Olympus Car & CoachSend us a textIn this episode of the Ground Transportation Podcast, Joey Mills, CEO of Olympus Car & Coach join James and Ken to share his journey from the corporate world to acquiring and growing Olympus Car and Coach. In this conversation, the group discusses the challenges and strategies unique to the motorcoach industry, like diversifying revenue streams, the importance of meticulous planning, and the pivotal role of driver and fleet management. Connect with Joey on LinkedIn: https://www.linkedin.com/in/joeycmills/At Driving Transactions, Ken Lucci and h...2025-06-111h 11Ground Transportation PodcastStop Chasing Volume: How to Preserve Your Brand Reputation and Profit GrowthSend us a textIn this episode of the Ground Transportation Podcast, James Blain and Ken Lucci explore the pitfalls of chasing volume in the transportation industry. They discuss why focusing on low prices and high volume can be detrimental to your business, potentially leading to financial distress and poor customer loyalty. They emphasize the importance of knowing your worth, setting the right pricing, and prioritizing quality over quantity. Listen in as they share real-life examples, revenue strategies, and tips on how to build a sustainable and profitable business model. CHAPTERS:00:00 Welcome03:28 Migration t...2025-06-041h 02Ground Transportation PodcastCharting a New Course: Exploring the Future of Motorcoach with Michelle PetelickiSend us a textOn this episode of the Ground Transportation Podcast, Michelle Petelicki, Board Member of the UMA and President of Panorama Tours, Inc. shares her unique journey into the family-owned ground transportation business, her growth into a leadership role, and her insights on industry challenges and opportunities. From discussing the impact of regulations and compliance to the importance of mentorship and industry involvement, Michelle provides valuable perspectives for anyone in the field. Connect with Michelle on LinkedIn: https://www.linkedin.com/in/michelle-petelicki-504a38b0/Visit Panorama Tours website: https://panoramabustours.com/2025-05-281h 09Ground Transportation PodcastCreate-A-Card: A Legacy of Transportation Company Branding and MarketingSend us a textIn this episode of the Crown Transportation Podcast, Ken Lucci and James Blain are joined by Arthur and Drew Messina from Create-A-Card. They discuss the essential marketing strategies for the ground transportation industry. The conversation highlights the role of business cards, postcards, and innovative swag items in cultivating relationships and growing businesses. They also address the relevance of modern tools like digital brochures and electronic marketing, sharing insights on how to balance traditional and digital marketing to build a successful brand. In this conversations, you'll hear:Marketing trends in ground t...2025-05-211h 11Ground Transportation PodcastRevolutionizing NEMT and the Transportation Landscape, with Dan ReidSend us a textLearn more about The Transportation Alliance (TTA): https://www.thetransportationalliance.org/ Welcome to a special edition of the Ground Transportation Podcast filmed at the Phoenix Hotel in Washington, D.C. James Blain and Dan Reid, President of The Transportation Alliance, discuss their experiences at the National Limousine Association event and the legislative fly-in for The Transportation Alliance. The episode covers the importance of Day On the Hill, the role of associations in the transportation industry, the significance of mentorship, and how operators can get involved both locally and nationally. Da...2025-05-141h 16Ground Transportation Podcast7 Attributes of the Most Sellable Transportation CompaniesSend us a textIn this solo episode of the Ground Transportation Podcast, Ken dives deep into the myths and misconceptions surrounding the valuation and sale of transportation businesses. With insights from over 270 companies and 100+ transactions since 2018, Ken discusses:The vital metrics, processes, and preparations needed to create a sellable business The difference between a lifestyle businesses a real transportation companyThe importance of financial health, consistent profitability, and professional planningThe common pitfalls that prevent businesses from sellingWhen you should start planning for an exitIf you're thinking about selling your business in the future, this e...2025-05-0756 minGround Transportation PodcastBreaking Into Motorcoach: Vehicle Trends, Financing, and More with Eric CoolbaughSend us a textIn this episode of the Ground Transportation Podcast, Ken Lucci and James Blain chat with Eric Coolbaugh from Advantage Remarketing, discussing the evolution of his business and its impact on the transportation industry. In this episode, you’ll hear:Eric’s journey in the transportation industry from furloughed to flourishingWhat do look for in your first motorcoach purchaseMajor vehicle trends over the past three decadesPerception vs reality of ‘Sprinters’ in the minds of consumersWhat banks look for when you need financingThe significance of building strong industry relationshipsAt Driving Transactions, Ken Lucci an...2025-04-301h 13Ground Transportation PodcastPricing Strategy: Understanding Cost Structures and Value to Your ClientsSend us a textLearn more about the Driving Financial Success Program:https://drivingtransactions.com/programs-courses/driving-financial-success/In this episode of the Ground Transportation Podcast, James and Ken discuss the importance of understanding and accurately structuring pricing in the ground transportation industry. They explore the critical nature of knowing one's cost structure. This way, operators can avoid pricing too low and risking unprofitability. Listen to this episode to learn how you can properly manage your finances and establish a pricing strategy that leads to profitable growth. In this conversation, you’ll hear:• Comm...2025-04-2350 minGround Transportation PodcastRock N’ Roll Pioneer: Charlie Horky’s Epic Journey in Ground TransportationSend us a textIn this podcast episode, hosts Ken Lucci and James Blain interview Charlie Horky, the legendary founder of Slade Services, who shares his journey from washing cars to running a $70 million limousine service empire. In this episode, you’ll hear:How Charlie Horky went from washing cars to owning a fleet of vehiclesCharlie’s unique approach to training his chauffeurs like Navy SealsCharlie’s experiences dealing with high-profile clients like Jimmy Buffet and PrinceThe role relationships and impeccable service play in luxury transportationA preview of Horky’s upcoming book documenting his challenges, resilience, and ulti...2025-04-161h 14Ground Transportation PodcastDistracted Driving: The Impact on Passenger Safety, Insurance Costs, and Your Bottom LineSend us a textLearn more about proactive driver training programs today: https://paxtraining.com/In this episode of the Ground Transportation Podcast, Ken Lucci and James Blain discuss the importance of taking proactive measures to create a culture of safety within your ground transportation company. In this episode, you’ll hear:The basic elements of distracted driving and why it’s important to be proactiveWhat does it mean to build a culture of safety?Examples of safety in actionThe role of telematics in driver trainingThe paradox of of the ‘days without an accident’ mentalit...2025-04-091h 03Ground Transportation PodcastAffiliate Relationships: Growing Networks and Building Trust in Luxury Transportation, with Paul PasternakSend us a textIn this episode of the Ground Transformation Podcast, James Blain and Ken Lucci interview Paul Pasternak, the Director of Affiliate Relationships for Legends Limousine. Paul shares his journey in the transportation industry, starting from his family's local car service in Brooklyn to building a robust affiliate network at Legends Limousine. In this conversation, you’ll hear:Paul’s story growing up in the transportation industry, and the decision to pursue the luxury marketWhy it’s so important (and challenging) to train staff to ask for return tripsThe unique niche market of car seats...2025-04-021h 11Ground Transportation PodcastMergers and Acquisitions: How to Prepare Your Transportation Business for SaleSend us a textWhat does it take to sell (or buy) a passenger transportation business? In this episode, Ken and James explore why M&A activity is high in the passenger transportation industry. They break down how changes since the pandemic have driven market evolutions, the importance of preparation, and key strategies for both sellers and buyers navigating transactions.The state of mergers and acquisitions in the passenger transportation industryThe different players involved in business transactions of transportation companiesSigns of good (and bad) sellers of transportation businessesSigns of good (and bad) 2025-03-261h 10Ground Transportation PodcastDay on the Hill in DC: Meet With Senators and Make Your Voice Heard, with Brett BarenholtzSend us a textRegister for Day on the Hill in D.C. → https://www.limo.org/events/day-on-the-hillMake your voices heard in congress. This episode of the Ground Transportation Podcast dives straight into the heart of advocacy in the industry. Explore how participating in the annual Day on the Hill Event (4/28/25 and 4/29/25 in Washington, D.C.) can shape the future of the chauffeured transportation industry. NLA President Brett Barenholtz returns in another episode to speak on behalf of the event and how the industry is stronger when it bands together.In...2025-03-191h 05Ground Transportation PodcastExpanding Into Motor Coach: Safety, Compliance, Technology and More, with Tom HoldenSend us a textThinking about going into the Motor Coach space? Do your homework first...In this episode, Ken Lucci welcomes Tom Holden, a DOT and safety expert, to discuss the intricacies and challenges associated with expanding into the motor coach industry. Ken and Tom explore essential strategies and considerations for operators aiming to elevate their services. In this episode, you'll hear:Why you should establish demand before investing in motor coachesThe differences between operating a chauffeured transportation fleet and a motor coach fleetEffective strategies to navigate the insurance complexities in the motor...2025-03-1249 minGround Transportation PodcastRoad Warriors Return: A Recap of CD/NLA in Vegas and UMA Motorcoach EXPO in OKCSend us a textWhat’s the latest buzz in the transportation industry?After weeks on the road attending industry conferences, James and Ken return to share stories from the road, a vibe check on the overall disposition of operators, and insights into industry trends, challenges, and the evolving landscape of ground transportation. In this episode, you’ll hear:James’ experience at United Motorcoach Association (UMA)’s Motorcoach EXPO in Oklahoma City, and the latest trends in the motorcoach space.Ken and James share their experiences and key takeaways from the Chauffeur Driven + National Limousin...2025-03-051h 22
From Scarcity to AbundanceS2E9: Don’t Be Afraid to ChangeChange is scary, but staying stuck is even scarier. Whether it’s chasing a dream, moving to a new city, making new friends, or fully embracing who you are—it’s time to stop waiting for permission and start creating the life you want. In this episode of From Scarcity to Abundance, I’m diving into the fear of change, how to overcome self-doubt, and why stepping into the unknown is the key* to growth. If you’ve ever felt afraid to start over, this one is definitely for you. 😌🔮💜References:Daniella Mestyanek Young, Un...2025-02-2825 minGround Transportation PodcastProactive Driver Training: Why You Can't Scale Without Documentation and SystemsSend us a textIs documentation the missing link in your ground transportation business's journey to scaling? In this episode, Ken and James explore the critical role that documentation, training, and systems play in not only growing your business but also in safeguarding it against potential legal and insurance issues. In this episode, you'll hear:Why initial and ongoing training is not just an expense but an investment crucial for your company's longevity.How training and documentation can make or break your case in a lawsuit.Understanding the risks involved in inconsistent training programs a...2025-02-261h 00Ground Transportation Podcast🚨 BONUS: Snap a Selfie in Vegas, Score a Podcast Plug!Send us a text🚨 Get Featured on The Ground Transportation Podcast! 🚨Want free exposure for your passenger transportation company on The Ground Transportation Podcast? Here’s your chance!📸 Snap a Selfie – Score a Podcast Plug! 🎙️If you're attending the CD/NLA show in Vegas between 2/23 -2/26, come find James and Ken in the middle of the showroom floor and enter for a chance to plug your transportation business on the podcast.Here’s how to enter:✅ Step 1: Snap a selfie with James AND Ken (Double points if you get BOTH in a sing...2025-02-2201 min