Shows
2120 PodcastCommunication + Compromise = ProgressThe more you communicate the better people understand what's going on. In episode 115, Matt and Jim dive into these two vital parts to getting things done.2022-02-2823 min2120 PodcastSay YES To OpportunityDo opportunities fall in your lap, or are they something you create? Matt and Jim explore this topic through the lens of a major life decision for Matt.2022-01-1035 min2120 PodcastDefense MechanismsDefense mechanisms. We all have them. It's a way of dealing with hurt, stress, and fear.In this episode Matt and Jim take a look at the idea of defense mechanisms from a unique perspective.2022-01-0322 min2120 PodcastChristmas MemoriesOn episode 11, Matt and Jim talk about Christmas traditions and favorite memories.Merry Christmas to you and yours !2021-12-2133 min2120 PodcastTraditionsWhat are some of your favorite traditions when it comes to holidays and family get togethers? On episode 108, Matt and Jim discuss their Thanksgiving traditions and times they broke the mold and did things a little different.2021-11-2921 min2120 PodcastBouncing Back From A SetbackHow you bounce back from a setback is vital to your growth. In episode 107, Matt and Jim explore resilience, second chances and learning from missed opportunities.2021-11-1522 min2120 PodcastTools: Buy It Once?In episode 104, we get on the subject of tools, starting with Matt's podcast recording gear.... The question we ponder is what is the value of having quality tools and how you accumulate them over the years.2021-10-2524 min2120 Podcast"You're the trailer park, I'm the tornado."Power. Greed. Money. Legacy.Sometimes a story comes along that you just can't get enough of. In episode 103, Matt and Jim discuss one of their favorite stories, Yellowstone.*spoiler alerts2021-10-1822 min2120 Podcast101. High ExpectationsIs it possible to place unfair expectations on others? That's the question that Matt and Jim tackle on this episode of 2120.2021-10-0422 min2120 Podcast#100 Packing Heat?The wives join the show for this special edition of the 2120 podcast. Hear the real stories about the best parts of Jim and Matt (hint, their names are Beth and Danielle).2021-09-2756 min2120 PodcastWhat are your stressors?Sometimes people push our buttons. They may do it for fun, or they may do it unknowingly. Either way, we have a reaction to it.Sometimes technology is a stressor... like trying to fix your internet when it goes down (GRR!!)In episode 99, Jim and Matt talk about stressors and how to cope with them.2021-09-2024 min2120 PodcastEighty-six thousand, four hundredWhat is the significance of 86,400? Is it how much money professional athletes make per game? Is it how many downloads this podcast has? Is it days you have to live? Or is it something entirely different?Find out what Jim and Matt have to say about 86,400 on this episode of 2120.2021-09-0625 min2120 PodcastMisdirectionWhat do you think of when you think about misdirection?Sleight of hand like a magician?Do you think of it as an offensive strategy for a football team? How does the concept of misdirection fit into business? In episode 97 of the 2120 Podcast, Matt and Jim discuss the topic of misdirection.2021-08-3023 min2120 PodcastA company culture that innovatesBusiness is about staying in the lead, and in order to stay leading your competition you have to continuously try new things and innovate your systems, your products and your service.In episode 96, Jim and Matt share their perspectives on how to create a culture that innovates. 2021-08-2322 min2120 PodcastLiving in the momentLife doesn't just pause, it's constantly going.All too often people wait until a day off, a vacation, or even retirement, before they decide that it's time to start living. That could be too late.In episode 93, Matt and I share our perspectives on what it means to be fully present and living in the moment. 2021-08-0222 min2120 PodcastDo HARD THINGS***Special Guest Alert***Matt and Jim talk to Andrew Hanscom. In this episode they break down what it takes to complete a Diesel Day in Colorado. How far can you push yourself and finish what you started and not QUIT!What is Diesel Day, Check out the website below.https://www.crookedbutterfly.com/Who Brian ‘tosh’ Chontosh:Brian “Tosh” Chontosh is a retired Marine having served as an enlisted and commissioned infantryman. He has received multiple decorations for valor and recognized for his dynamic leadership capacities. His pursuits in the ultra endurance arena chall...2021-07-191h 202120 PodcastAgree and CommitAgree and commit.The secret sauce of accountability in great teams. In episode 91, Jim and Matt talk through what it means to get buy-in from other leaders and people on the team... as well as what happens after the meeting.2021-07-1223 min2120 PodcastClearly Defined RolesWhat does it mean to have clearly defined roles in leadership?In episode 90, Matt and Jim take an example of a specific role in cycling from the Tour de France to discuss what it means to have defined roles and how it translates into business. 2021-07-0522 min2120 PodcastLive In The MomentThink back to when you were young. Your summers were filled with fun, friends and food... but most of all FREEDOM. In episode 88, Jim and Matt record on-location from 'Party in the Park' from the trailer of his girls' axe-throwing business, 4 Girls Axe Throwing.2021-06-2121 min2120 PodcastGive Away Your PlaybookInspired by the memory legendary high school coach, Ed Thomas of Parkersburg, Iowa, Matt and James discuss what it means to give away your 'playbook.'2021-06-1422 min2120 PodcastLearning to be YouIn episode 86, Matt and Jim talk about everything from seeing things differently to becoming comfortable with who you are and being 'you.'2021-06-0726 min2120 PodcastStay On The PathIn episode 85, Matt and Jim discuss what it means to stay on the path... in business and in life. Principles Matt shared are:Thumbs UpPointing blameEff itWhat am I married toThe little thingsEach of these represent a finger on your hand. So what does it mean in your life to "stay on the path?"2021-05-3122 min2120 PodcastStay In Your LaneWhat does it mean to stay in your lane? Is that a good thing?That's exactly what we Matt and Jim discuss on this episode of the 2120 podcast. We set it up through the lens of a basketball team and quickly transition to how 'staying in your lane' works – or doesn't work – in the business world.2021-05-2422 min2120 PodcastKeep Your Foot On The GasThe reality is that it's hard to bring 100% effort every day. That might happen because you're distracted, sick, under prepared... or because you've consciously (or unconsciously) decided to just 'show up'. As a result, you're not bringing your A-game.In episode 82, Matt and Jim share their thoughts on what happens when you take your foot off the gas.2021-05-1023 min2120 PodcastThe 'Love Letter' ProjectWhat if you had a goal to receive a letter in the future from someone who worked for you where they expressed their gratitude for helping them find greater success? In episode 81, Matt and Jim break down what it takes to build into another person and why "it's all about people."2021-05-0325 min2120 PodcastDreams, Ideas, and Those Who Kill Them.Jim and Matt launch into episode 78 by discussing great performances – specifically the 2018 film, Bohemian Rhapsody, the story of legendary British rock band, Queen and lead singer, Freddie Mercury.We discuss brainstorming, active listening, "Wow! (not how)", and why you have to understand what makes people around you exceptional.2021-04-1229 min2120 PodcastDon't screw this up.In this episode we get into the question of creating a culture that makes it acceptable to make a mistake, but also where it's unacceptable not to learn from them. Join Matt and Jim for episode 75. Two guys. One conversation. 20 minutes.2021-03-2223 min2120 PodcastI've created a monsterIs it possible to empower an employee, volunteer or staff member in such a way they have too much power? As a leader, your job is to get the best out of people, but could you empower them too far? What happens as a result? And, how do you know when you've created a 'monster?'That's the topic that James Mayhew and Matt Phippen tackle in this episode of the 2120 podcast.2021-03-1522 min2120 PodcastPace or Priority?In episode 72, Jim and Matt break down how easily conflict can occur over differences with pace and priority.Pace determines how we think, make decisions, and act... fast or slow.Priority determines whether we're task-focused or people focused... the source of almost all conflict between people. 2021-03-0124 min2120 PodcastA Customer With Good Intentions Is Always...The call comes in. "Can I speak with a manager?"If you've ever received that call, you probably are bracing yourself for an unpleasant experience. It's easy to jump into the mindset of, Now what? But what if that call is something else?That's the topic for episode 71 of the 21020 podcast.2021-02-2219 min2120 PodcastJust do it right the first time.In episode 70, we discuss what happens when corners get cut in business and sloppiness and laziness become the norm.2021-02-1524 min2120 PodcastMatt Phippen's 10 Keys To Success In LifeIn episode 69, Matt shares his 10 keys to success in life.So, what do you think about Matt's list? Do you agree? What keys have you found that have helped you achieve success? 2021-02-0819 min2120 PodcastThe Value of a Great TeacherIn Episode 68, Jim introduces Mr. Patrilla to the 2120 family. Matt and Jim discuss the power of having a great teacher/coach/mentor in your life and reflect on lessons they were taught from perfectionism to remembering why you teach.2021-02-0126 min2120 PodcastI'm annoyed by you.What do you talk about with your friends at 8:30PM on a Friday night over beer while watching a kickass sporting event...?What annoys you, of course.In episode 67 Jim shares a piece from his leadership training about what makes us exceptional – the way we think, communicate, relate and work – could be what annoys someone else.We hope you find as much enjoyment by listening to this episode as we had recording it. Cheers. 2021-01-2520 min2120 PodcastAdvice or Feedback??In episode 66, Matt and Jim discuss the difference between advice and feedback.How to seek it... Who to seek it from...And the ability to discern great feedback and advice without compromising your goals or vision.2021-01-1823 min2120 PodcastStupid things we do that keep us from goalsIn this episode, Matt and Jim discuss things that get in the way of goals and stupid things we do that waste time.2021-01-1124 min2120 PodcastHow The $#%& Stole ChristmasRecorded on 12/28/20, Matt and Jim reflect on the Christmas that was... or wasn't in 2020.We are grateful that you choose to spend part of your day with us. We want to wish all of you a prosperous, healthy and blessed New Year! Here's to 2021!2021-01-0421 min2120 PodcastIt's the little things...In this episode right before Christmas 2020 we look to the future, talk about paying it forward, and why the little things matter in business and in life.Merry Christmas from Matt and Jim! 2020-12-2822 min2120 PodcastKeep me as a customer forever?Who you partner with – in this case, a delivery service company – is a direct reflection of your brand. What happens when weather forces a delay of 3 weeks?! You have to ask the question, Do you even want my business??In Episode 62, we discuss the impact of dealing with a box store purchase and in-home delivery of a new piece of furniture.2020-12-2123 min2120 PodcastKeep the tank filledFrom work responsibilities to "honey-do" lists, life can be busy. In Episode 61, Jim and Matt how to recharge your batteries and keep your energy tank filled.2020-12-1418 min2120 PodcastDon't make me feel dumbGreat leaders know how to speak to everyone in the room. They communicate in such a way that the seasoned veterans don't feel bored, and where new people don't feel left behind.In this episode we talk about situations where you take the anxiety out of the room by being smart about people. 2020-12-0722 min2120 PodcastYou're Simply The BestIn episode 59, Matt and Jim discuss the idea of being the best vs. being the favorite. What's the difference? Which is more important? 2020-11-3024 min2120 PodcastWhere have you been?Sometimes life happens. We've been gone a few weeks but we're back. This little break has also given us some clarity about the podcast, too. We love to pass on knowledge and even a little wisdom through our experiences at work and in life in general. Experiences that we feel would benefit someone else and help them be a better leader at work, a better soccer coach, a better parent, a better spouse... That's the TwentyOneTwenty podcast. Thanks for listening. 2020-11-2508 min2120 Podcast“Hi. I have integrity!”Integrity isn't a label you get to give yourself. It's what others say because of what others SEE you do – or don't do.Episode 57 is a conscious stream of our experiences, beliefs and perception around what it means to have integrity.Enjoy.2020-10-1926 min2120 PodcastThe Vomit Crisis with guest, Connie BarnesConnie Barnes joins the 2120 podcast to talk about a teachable moment after taking a spill in... human vomit. In episode 56 we get into the nuances of strong relationships, knowing the timing and setting of giving/receiving feedback, which of The Four Agreements are the hardest to follow, and how a falling into a pool of vomit reinforced a culture shift.Connie is a clinic administrator for a large hospital network as well as building a successful real estate career with her husband, Mike.2020-10-1235 min2120 PodcastWho will replace YOU?In episode 55, we discuss the nuances of developing someone to take over for you after you're gone.2020-10-0526 min2120 PodcastWax on. Wax off.Miogi vs. Cobra Kai. Surely a battle for the ages. But what leadership insights do the 80's Karate Kid movies and the current Netflix series, Cobra Kai give us? That's the topic for Episode 54 of the 2120 podcast.2020-09-2820 min2120 PodcastIs burnout just an excuse?Cheat days. What are you opinions on building in a 'cheat day' when you're on a diet or working toward a goal?Burn out... is that a real thing, or is it just an excuse you're buying into? Matt and Jim talk about cheat days and feeling burnout on episode 53.2020-09-2122 min2120 PodcastWhat's the 4x4?The customer experience comes down to two things:Do you want my business, andDo you have what I want when I want it?In episode 52, Matt shares his disdain for stores that fail at presentation and how the "four by four" is a strategy he uses to deliver a better customer experience.2020-09-1424 min2120 PodcastI'm your huckleberryMatt and Jim welcome #themostinterestingmaninleasing and the creator of One Minute Wednesday's, Kyle Steele, to the show.2020-09-071h 052120 PodcastHow we do things around hereYour organizational culture determines "how stuff gets done around here."Your culture creates expectations for both the customer experience and the employee experience. In episode 50, Jim and Matt discuss their views on how important this is to business.2020-08-3123 min2120 Podcast2020 blowsOk, who had "Hurricane in Iowa?"Just when you think 2020 couldn't get any more stupid, Iowa takes a direct hit from Category 4 level winds from an inland hurricane. Matt and Jim share their experiences after a devastating storm hit their community on Monday, August 10, 2020.2020-08-2425 min2120 PodcastEat or be eatenNatural selection. No, Jim. It's not Marlin Perkins sending his trusty companion to face the might lion while he hunkers down behind the rock... Natural section happens in the business world. You're either get better and stay ahead of the pack, or you settle for 'good enough' and slide to the back of the pack.2020-08-1724 min2120 PodcastHappy Employees = Happy CustomersHappy employees = Happy customers.Jim and Matt discuss how to elevate your culture beyond perks & fun by creating an environment that gives people skills and training that they can use throughout their life.2020-08-1023 min2120 PodcastAre you awesome?We recently received a flyer by mail for a new business opening in our hometown. In big block letters, it asks, "Are you awesome?"The implication is that we're awesome because we only hire awesome people.That's a lofty standard. One that we admire. But... If you're place of business isn't awesome, then you've created a massive gap between perception and reality.That's the topic for discussion on this episode of the 2120 podcast.2020-08-0322 min2120 PodcastTake my hand!Trust. What does it take to build trust between people? And, Jim and Matt make their cases for whether trust is earned, or...trust is given and mistrust is earned.2020-07-2724 min2120 PodcastAre you centered?What's does a centered leader do differently than an uncentered leader? When you think of being centered, what comes to mind? Balanced. Prepared. Aware. Approachable. Consistent.That's the topic of conversation in episode 44 of the Twenty-one Twenty podcast.2020-07-2021 min2120 PodcastNo excusesWhat does it say about you when you give an excuse? 2020-07-1328 min2120 PodcastMoti-spirationalMindset. How do you overcome it?Step 1: Listen to this episode where we work it over pretty hard.Step 2: Take massive action.You defeat stinkin' thinkin' by doing. Action. Execution. Creating wins. Building momentum.This is our 2-step cure for changing your outlook.Just don't ask us to explain our take on motivation vs. inspiration again. 2020-07-0621 min2120 PodcastDown the rabbit hole✅ 2 guys✅ 20 minutes (pretty close, anyway) ❌ 1 topic This is actually a pretty awesome episode. It took us about 18 minutes to get to "psychological ownership to commit to excellence." Sometimes it takes a while for the plane to land. We took a couple of scenic routes through customer service, communication, and training to get to excellence.It's always a fun ride on Flight 2120.2020-06-2618 min2120 PodcastI can't see it!Can't see it? Or are you just frickin' lazy, boss? Get in the wayback machine as Jim talks about some of his early work experiences and lessons to take away from them.2020-06-1922 min2120 PodcastI'll be fine...Every great story begins with a phrase... I've got an idea...Hang on, I want to try something...In Matt's case, the phrase was, I'm sure I'll be fine.Will he? Check out episode 39 of the 2120 podcast to find out.2020-06-1221 min2120 PodcastHow'd we get here?In episode 38, Matt and Jim discuss how the podcast came to be and where we hope to go. 2020-06-0527 min2120 PodcastThe Dark Side of LeadershipBeing a leader can bring out the best in a person. But, it can also be the path to the dark side.In this episode, Matt and Jim discuss how leaders can be seduced by the dark side and we identify 5 different negative attributes of leaders.2020-05-2926 min2120 PodcastYou got this.Behind every great leader is another great leader.Developing people is one of your top priorities any time you're in a leadership role. In episode 36, Matt and Jim reflect about what it means to get out of the way and let someone else build on where you left off. 2020-05-2224 min2120 PodcastSorry, I can't today.You either have excuses or execution.I’m afraid…I’m not ready…I don’t have time…I don’t know how…These are all examples of excuses.Fear of failing and fear of success are both drivers for why you make an excuse.People who will hold you capable to your goals love you more than those who allow you to settle for mediocrity.There’s a feeling that goes through your body when you’re not prepared. There’s nothing positive that...2020-05-1522 min2120 PodcastLivin' the dream."Just living the dream, brother."In this episode of the 2120 podcast, Matt and Jim discuss their views on why it frustrates them to hear people play small.2020-05-0817 min2120 PodcastLife & leadership lessons from competitive sportsIn this episode Matt and Jim trade some stories from the good ol' days about sports, coaches and the lessons we learned from all of it.2020-05-0124 min2120 PodcastScrew COVID-19. We're coming out of this better.2020-04-2415 min2120 PodcastThe Power of PositivityPositivity is a mindset and builds momentum with finding ways to win.Being around positive people is contagious.Happy vs. Joy:Happy is due to external influences.Joy is a mindset - a choice you make.Joyful people find reasons to be positive in the midst of negative things.Affirmations: “I am” vs. “I will try”“I am…” is empowering. It changes your mindset from potential fail to achievement.Life is all about small victories every day.Accountability is the key to removing negativity in your workplace.Hold other...2020-04-1721 min2120 Podcast"I can see clearly now, the rain is gone..."Have you ever limited possibilities because you simply weren't thinking big enough? ISome beliefs you hold onto can limit your business.The slow down we’re experiencing is a challenge, but free time allows you to look at your business with new eyes; see how you can improve.Use this time to hit the reset button and change things you’ve been waiting on.2020-04-1021 min2120 PodcastRallying together to figure out this new normalIt’s ironic that it took a virus and isolation to remind us that we need to look for – and expect to find – the good that’s all around us, both people and situations.Rallying together to figure out this new normal… that’s the topic for this episode of the 2120 podcast. 2020-04-0320 min2120 PodcastThink differently...Thinking different leads to breakthroughs in perspective. On this podcast, we discuss what it means to think differently and how it drives innovation within your team.Thinking leads to breakthroughs in perspective. What does it mean to think differently? When others think differently than you, it leads to new ideas, new perspectives.What’s next… what could be… these are strategies for new approaches, new methods, new solutions.If you have a team that appears to lack creative thinking, look for ways to tap into their creative thinking...2020-03-2722 min2120 PodcastBrilliant Jerk or Ideal Team PlayerThe Brilliant Jerk vs. The Ideal Team Player Is the ambition to be the top performer, the #1 sales person, the ‘best person on the team’ actually limiting your potential?In this episode, we compare the ideal team player with the brilliant jerk through our own experiences in our places of business and where we volunteer.The brilliant jerk vs. the ideal team player. That’s the topic for this edition of the 2120 podcast.The ideal team player has a will to win, they’re a great teammate. They see the bigger pur...2020-03-2021 min2120 PodcastPride + Ownership + Execution = EngagementEveryone is talking about Engagement. It’s a popular word in the business world. But what does engagement mean? And can you measure it with surveys, or do you create ways to observe engaged behaviors in action? Pride. Ownership. Execution.Pride: I love my job, I love being part of the team.Ownership: I am part of something bigger. Execution: I see something that needs done and I’ll do it.Engagement vs “All In”Being “all in” is to be part of a high performing team, being part of something bigger.People who have entrusted y...2020-03-1320 min2120 PodcastCan You Take It Too Far? A CXP Bedtime Story...Can You Take It Too Far? A CXP Bedtime Story... When was the last time your mind was blown by an exceptional customer experience?In this episode, Matt sets the table for an energetic discussion around what it takes to deliver exceptional customer service with a story about his recent experience at a local auto dealership … And it leads us to the question, can you take customer experiencetoo far? For those of us whose lives revolve around delivering an incredible experience, this is a great bedtime story with a happ...2020-03-0624 min2120 PodcastIf I only knew then what I know now...OUTATIMEIf you could jump in a time machine with Marty McFly and Doc Brown and go back and see yourself in high school, what’s one piece of advice you would give yourself? In episode 24, we reflect on what we know now, but wish we knew then.Winged doors. Flux capacitors. gigawatts Hang on as we hit 88mph. Jim: Believe in yourselfMatt: Get after it!2020-02-2822 min2120 PodcastLeadership Isn't A Popularity ContestAre people following you because they like you, or because they respect you? And, can you be popular and be a good leader?In this episode Jim and Matt discuss the nuances of being liked versus being respected and why being competent and committed to excellence is far more important than trying to be popular.Show notes:What does being popular mean to you? Do people follow popular leaders? As a leader, is it more important to be liked or to be respected? If you’re mo...2020-02-2122 min2120 Podcast"What do you want?"Fulfillment. Experiences. Joy. Memories.So what do you want? In this episode, Matt and I talk about safety nets and taking risks, and the importance of living in the moment.Safety nets are good — except when the safety net holds limits your growth[ Check out episode #2 on August 29, 2019 on the topic of Hustle ]Sometimes those closest to us want to protect us… they don’t want to see us risk too much. We need people who will speak truth into our lives… help to back us off from the ledge.A great coaching qu...2020-02-1421 min2120 PodcastYou Have Greatness In YouThere’s a quote attributed to Benjamin Franklin that says, Some people die at 25 and aren’t buried until 75.In episode #21, Matt and Jim talk about the greatness that’s inside of every person, and why some people are able to fully tap into it while others never do.Some people are held back by their conditioning and their beliefs about themselvesBut when you pour into another person and help them activate their talents, you see them start to emerge.As their confidence grows, look out — it’s a beautiful thing.When you can show someo...2020-02-0723 min2120 PodcastPush me, bro!Do you feel like you push yourself pretty hard? The reality is that when you have someone with you – someone who pushes you past your barriers & limits – you can go much further than when you're just on your own.It’s true during a workout...Working on a home project...Even in business...When you work with other highly motivated, driven people, you will break through barriersAND build strong bonds that last a long time. In in to win it. Together.That’s the topic for this...2020-01-3122 min2120 PodcastI'll show up with youDo you ever struggle with staying motivated? What happens when you don’t want to do something such as get out of bed, go to work, or hit the gym? Do you have someone who will show up with you?Showing up for someone. That’s the topic for episode #19 of the 2120 podcast.We want to hear from you. Send us an email: twentyone20podcast@gmail.com2020-01-2423 min2120 PodcastWow! Tell me more about that!Questions? Comments? Want to call BS? Email your hosts at TwentyOne20podcast@gmail.comWhy, at times, does it seem hard to get good ideas from your team? If you’re frustrated that you’re not getting input from your team, you need to look to yourself first.Have you squashed ideas? Failed to set context? Or, have you unintentionally created a status quo culture?Ideas & innovation… that’s the topic for this edition fo the 2120 podcast.It’s the leader’s responsibility to set the table for ide...2020-01-1720 min2120 PodcastThey just won't listen to me...Email your thoughts to Matt and Jim: TwentyOne20podcast@gmail.comDo you feel frustrated with communication in your workplace? It’s easy to say, My team just doesn’t listen to me, or get frustrated that you have to keep saying it.Communication is one of the hardest things to do well, whether you’re in leadership or not.That’s why we’re talking about it in this episode of the 2120 podcast.Leaders need to understand that communication is always going to be missed.When you review why t...2020-01-1321 min2120 Podcast365: Giving up something you truly enjoy for an entire year?Send your comments, questions or ideas for topics for Matt and Jim to discuss to twentyone20podcast@gmail.com. Thank you for reviewing and sharing! Matt tells us about the 365 Challenge, his year-long will power challenge.Could I really give up something I truly enjoy for an entire year?Year one, I gave up craft beer.Year two, I gave up sweets.When I first started doing this with my coworkers, they were doing it because I was doing it…But a month in, they had already given up.2020-01-0323 min2120 Podcast3...2...1... Happy New Year!In the last episode of 2019, Matt and Jim talk about our perspectives on time, growing older, and the importance of having our eyes fixed on what’s to come.The countdown to New Year’s Eve and looking forward to 2020 is the topic for this year-end episode of the 2120 podcast.We want take a moment and thank you for tuning in. We wish you a prosperous, healthy and joy-filled New Year! Comments on what we talk about? Have a question or an idea for a future podcast? We'd love to hear from you. Emai...2019-12-2722 min2120 PodcastQualified To Lead?Send questions, comments or ideas for topics to James and Matt by email attwentyone20podcast@gmail.comWhen you are first appointed to a leadership role, it’s important to understand and accept that you aren’t fully qualified; in fact, often times you’re terrified. New leaders: seek input, ask questions. Fall on your sword when its necessary.Two mistakes new leaders make:Thinking you are expected to have all the answersNot asking for helpYou build trust with your team when you lead with humility.Acce...2019-12-2024 min2120 PodcastExperiences at Restaurants: Great or Not?Send your questions, comments and ideas to James and Matt totwentyone20podcast@gmail.comKeeping your facility in top notch condition, especially bathrooms. Don’t make customers question your integrity with anything less than a spectacularly clean bathroom.Servers: know your foods… be ready to recommend your favorite as well as complementary sides, drink and dessert. Don’t ask if you’d like dessert when you bring the check… sell it with the meal selection… make the customer's mouth water then, not when they’re already done with the meal.Create a co...2019-12-1621 min
2120 PodcastSeparating Good Coaching From Bad CoachingNew email to contact Matt and James: twentyone20podcast@gmail.comThe best coaches create breakthrough moments and experiences for their clients.But what makes a coach, a consultant, or a speaker qualified to do what they do? That's the topic for this edition of the 2120 podcast.What makes you qualified to coach or speak to others? You gain confidence through your past experiences and a track record of performanceCoaching is a hot topic right now - it seems like everyone wants to be a coachThe best coaches cre...2019-12-0922 min
2120 PodcastWhy You Must Be ApproachableBeing approachable means that you're almost always involved in a conversation with others.But if you're in a leadership role and you aren't approachable, it's very likely that you're missing out on critical information.So, how are you doing with being approachable? That's the topic for this edition of the 2120 Podcast.Questions? Comments? Ideas? Send them to 'coach(@)jamesmayhew(dot)com' and we may feature your question, comment or topic idea on a future episode.Notes:If you’re not approachable, people will hold out critical information fr...2019-11-2621 min
2120 PodcastNatural Born Leader?Leadership has never been more important than it is today.And a vital component to your growth as a leader is learning to recognize and cultivate the leadership qualities in others.Becoming the leader your team needs... that's the topic for this edition of the 2120 podcast.I was asked the question… Do you want to be a leader here?Natural born leaders - are they for real, or is that a learned skill? Some of the best leadership attributes are talents; things you’re born with, such as the ability to communicate effectively.Surround yours...2019-11-1920 min
2120 PodcastHaving Urgency With Your DreamsDreams. Most people love to dream. So do you have a big dream? What do you plan to do with it… or, maybe the question is what have you done with it already? Imagine if you shared your dream with another person… Imagine if you acted on it with a sense of urgencyImagine if you gave yourself permission to relentlessly pursue your dreams.Dreams and dreaming, that’s the topic for this edition of the 2120 podcastTalking pointsSchedule time to dream.Too often we dismis...2019-11-1121 min
2120 PodcastHow Not To Suck At ListeningDo you consider yourself to be a good listener? Have you ever given thought about what makes a good listener and what your actions might actually convey to others?One thing is true… we need to focus on listening to learn, not just to respond.The art of listening… That’s the topic for this edition of the 2120 podcast.Episode Talking PointsListen to learn, not to respond.Those closest to us (ie, our spouses) see us at our best, and at our worst - especially when it’s listening.Avoid the...2019-11-0418 min
2120 PodcastFailure IS An OptionLife is about small victories every day.But in order to experience victories, we often have to make mistakes and experience setbacks.If we allow it, the fear of failure can stop us dead in our tracks. Or, we can face the fear, embrace the challenge and let it motivate us.Fear of failure is the topic for this edition of the 2120 podcast.Talking points from the podcastFear of failure either motivates you or it stops you dead in your tracksFailure IS an optionGiving up because of f...2019-10-2518 min
2120 PodcastWhy You Need An Inner CircleNot everyone has an inner circle.But having an inner circle can set you up for success.We live in a world where things often get sugar coated…But what we really need are people who have your best interest at heart.People who will be honest with you.People who know you so well they naturally know when you need a kick in the rearor when you need some encouragement.It's important to have people who will be honest with you. Sometimes brutally honest.Inner circles are tight; sm...2019-10-1419 min
2120 PodcastSeeing and Seizing OpportunitiesOpportunities…They are around us all the time and it’s our responsibility to not only see them, but to seize them.Sometimes, we create opportunties through our intentions, our choices, and our actions.So, what does it take to seize an opportunity? What are some ways we miss them? And, why do some people see to have more than others?This is the topic for this week’s 2120 podcast.Talking points:Confidence, courage, beliefEnlisting othersThe importance of awareness about what's going on around youBusyness limits your awareness which...2019-10-0119 min
2120 PodcastElevate Leadership University - A Special Edition of the 2120 PodcastBecoming a great leader doesn't happen by accident.Great leadership is a result of a relentless pursuit to grow and improve. A vital component to your leadership success is learning from other successful leaders.That's the driving force behind Elevate Leadership University.In this special edition of the 2120 Podcast, hear from Elevate founder, James Mayhew, and 3 of the other Elevate speakers – Matt Phippen, Arica Ohloff and Mark Moyer as they discuss the power of building into people.Elevate Leadership University 2019 is coming to Cedar Rapids, Iowa on Friday, September 27, 2019.Ti...2019-09-0916 min
2120 PodcastMatt Phippen - Creating The 24/7/365 Customer ExperienceThe experience you create for your customer and clients is what differentiates you from your competition. Do it poorly and it could cost you more than a customer... it could put you out of business. But, if you'll commit to creating an exceptional customer experience, you'll create a competitive edge that your competition cannot match.Matt Phippen is passionate about creating a world class customer experience and the 24/7/365 commitment it takes. He will be speaking about it at Elevate Leadership University 2019 in Cedar Rapids, Iowa on September 27. That's the t...2019-09-0920 min
2120 PodcastTo Those Who Hustle...Have you ever met that person who is always hustling? They're always moving, always contributing. And no matter what, they create positive energy and movement all around them. We love these people! That's why those who hustle are the subject of this week's 2120 Podcast.What are the qualities of people who hustle? People with hustle have ambition.Leaders who hustle attract and develop others who hustle.Hustle can be part of your core values and your workplace culture.Hustle isn't always about the work; it's about relationships with people.Hard work beats talent when talent doesn't wo...2019-08-2919 min
2120 PodcastHow Not To Suck At Giving (and Receiving) FeedbackWhat's been your experience with feedback? Has it been mainly positive or negative? And, has your personal experience with feedback shaped how you give feedback? We don't mess around. That's why this is our opening topic for Episode #1 of the 2120 podcast.How not to suck at feedback:Your attitude and beliefs about feedback are likely shaped by how you've received feedback. Bad experience? That may explain why you suck at it.Your unwillingness to give feedback ensures your inability to achieve true success.Giving feedback isn't only critical. Feedback can and should be positive a...2019-08-2926 min