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Jamie Flinchbaugh

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Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Ask Us Anything: Submit Your Lean, Leadership & Culture Questions ☕💡 Submit your question (and maybe win a Lean Coffee Talk mug!) at: LeanBlog.org/coffeequestions In this short bonus episode of Lean Coffee Talk, hosts Mark Graban and Jamie Flinchbaugh share an invitation for you to help shape future conversations. They’re asking for your toughest, most thought-provoking questions about Lean, leadership, culture, and continuous improvement — the ones without easy answers. Mark and Jamie will select some listener questions to feature in upcoming episodes and share their perspectives on each. Whether you’re a Lean practitioner, leader, or curious learner, your question could spa...
2025-10-1003 minPeople Solve Problems
People Solve ProblemsDynamic Work Design with Nelson Repenning & Don KiefferNelson Repenning and Don Kieffer joined host Jamie Flinchbaugh to discuss their collaborative book "There's Got to Be a Better Way" and their approach to dynamic work design. Nelson Repenning is the School of Management Distinguished Professor at the MIT Sloan School of Management, while Don Kieffer is a senior lecturer in operations management at MIT Sloan and founder of ShiftGear Work Design. Their partnership represents a unique blend of academic rigor and practical factory floor experience spanning nearly three decades. The conversation began with personal connections, as Jamie noted his long history working with Don during...
2025-09-0327 minPeople Solve Problems
People Solve ProblemsTransforming Intel’s Culture Through Problem Solving with Melinda ManenteMelinda Manente, Process Improvement Coach & Facilitator at GBMP Consulting Group, joins Jamie Flinchbaugh on the People Solve Problems podcast to share her extensive experience in creating transformational change within organizations. With over 30 years of experience at global Fortune 100 companies including Cisco, Parker Hannifin, Intel, and General Electric, Melinda brings valuable insights into developing problem-solving cultures that engage employees at all levels. Melinda emphasizes that meaningful transformation requires both a clear vision and what she calls a "burning platform" - a compelling reason for change that motivates people to step out of their comfort zones. She explains how...
2025-08-2021 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Daily Coffee and Productivity Routines, Crossover Event with the Just-in-Time CafeIn Episode 4 (Season 2), Mark Graban and Jamie Flinchbaugh are joined by the hosts of the Just-in-Time Cafe podcast, Elisabeth Swan and Tracy O’Rourke. This is the second joint episode, the first being episode 45 of Lean Whiskey. In part, we celebrate the launch of Tracy and Elisabeth’s new book, the 2nd edition of "The Problem-Solver’s Toolkit," which we discuss on the show.  We talk quite a bit about our respective daily routines, beginning with how coffee fits into our day. This includes peaceful time, walk time, time with family, and time for health. Coffee fits in many...
2025-08-121h 40People Solve Problems
People Solve ProblemsDr. Greg Jacobson: From ER Doctor to Continuous Improvement CEOIn this episode of People Solve Problems, host Jamie Flinchbaugh welcomes Dr. Greg Jacobson, CEO and Co-founder of KaiNexus, for an insightful conversation about the intersection of medical training, psychological safety, and continuous improvement culture. Greg's journey into the world of Lean and Kaizen began in 2004 when his department chairman handed him Masaaki Imai's book "Kaizen" and said, "You think like this." As an emergency medicine doctor, Greg was immediately struck by the realization that there was an entire discipline focused on improving systems. He recognized that healthcare had so many operational inefficiencies that applying these principles...
2025-08-0623 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)What do Crayola, the NFL, MIT, the Pope, and Red Eyes all have in common? In Season 2, Episode 3, Mark Graban and Jamie Flinchbaugh both share specific episodes of their other podcasts. Jamie shares his People Solve Problems episode featuring Crayola CEO Pete Ruggiero, and Mark shares a repeat guest for My Favorite Mistake with NFL Players Association Dr. Thom Mayer to talk about the experiment of new kickoff formats and the impact (pun intended) on concussions. We then share our coffees, with the caffeine-laden Red Eye being the drink of choice, including Detroit Lions head coach Dan Campbell’s extreme coffee order.  EPISODE PAGE They then jum...
2025-05-231h 29People Solve Problems
People Solve ProblemsReducing Frustration Through Process Improvement with Jennifer Peterson of Muscatine Power & WaterJennifer Peterson, Manager of Continuous Improvement at Muscatine Power and Water (MPW) in Muscatine, Iowa, joined Jamie Flinchbaugh on the People Solve Problems podcast to share insights about her approach to problem solving. Jennifer's mission at MPW is to reduce frustration for coworkers through process improvement and problem solving. Working in a utility that provides critical services and never shuts down, Jennifer explains that prioritization is essential. At MPW, safety concerns come first, followed by reliability issues. Jennifer shares a practical example of how they tackled the recurring problem of squirrels chewing through utility lines by installing...
2025-05-1421 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Australia, New Coke, Boeing, and the Future of Manufacturing in America In Season 2, Episode 2, Mark Graban and Jamie Flinchbaugh begin with Mark sharing about his Australia and New Zealand workshop tour with the Association for Manufacturing Excellence. Even koalas find their way into the conversation. Episode page with videos and more We then shift to our coffee selection of the day - pour overs. This old school method has found a resurgence not for being inexpensive but for giving you more control over the extraction process making it the best method for the best coffees. Jamie explains and demonstrates the process with...
2025-05-021h 25Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Starbucks, Honeywell, Tariffs, and Toyota We would have called this Episode 51 of the Lean Whiskey podcast with Jamie Flinchbaugh and Mark Graban. Episode page with video and more Lean Whiskey is transitioning to a new brand, Lean Coffee Talk, so stay tuned for more episodes from Mark and Jamie. We're also calling this Episode #1 of Season 2 of the podcast series. If you're subscribed, the podcast logo will change but the feed will continue as is. We are just as passionate about their coffee beverages as the whiskey. We’ll still talk about le...
2025-03-141h 09People Solve Problems
People Solve ProblemsMelia Tourangeau, President & CEO of Pittsburgh Symphony: Leading Through CrisisMelia Tourangeau joined Jamie Flinchbaugh on People Solve Problems to share her experience as President & CEO of the Pittsburgh Symphony Orchestra, where she made history as both the first woman and youngest CEO in the organization's 129-year legacy. In the conversation, Melia revealed one of her most significant challenges occurred shortly after joining the Symphony. While initially identifying what appeared to be a manageable $1 million structural deficit on a $30 million budget, deeper analysis uncovered the actual deficit was closer to $5 million annually. This discovery, combined with her status as a newcomer to Pittsburgh where 75% of the budget...
2025-03-0520 minPeople Solve Problems
People Solve ProblemsScott Post on Effective Problem Solving Through Listening and CuriosityScott Post, Operational Excellence and Lean Leadership Coach with S Post Consulting, joined Jamie Flinchbaugh on the People Solve Problems podcast to share his insights on effective problem-solving and leadership. With over two decades of experience in leadership, lean methodology, and process improvement, Scott brings valuable perspectives from both his corporate roles and consulting work. Drawing from his extensive experience, Scott highlighted a common pitfall in problem-solving: poorly defined or misunderstood problems. He shared an example from a company where emotional attachment to a product design issue led to years of ineffective problem-solving attempts. The team kept...
2025-02-1921 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)The Final Episode... or Is It?Episode page It's Episode 50 of the Lean Whiskey podcast with Jamie Flinchbaugh and Mark Graban! tl;dr: Lean Whiskey will transition to a new brand Lean Coffee Talk, so stay tuned for more episodes from Mark and Jamie In their 50th and final episode of Lean Whiskey, hosts Mark and Jamie announce a significant transition, revealing that while this marks the end of “Lean Whiskey,” the podcast will continue under a new title called “Lean Coffee Talk.” The change is partially influenced by Jamie's lifestyle choices, which is reflected in their drink selectio...
2025-02-071h 09People Solve Problems
People Solve ProblemsFox Valley Data Exchange's Jason Schulist: Matching Problem-Solving Tools to ChallengesJason Schulist, Executive Director of the Fox Valley Data Exchange, brought his extensive problem-solving experience to the People Solve Problems podcast hosted by Jamie Flinchbaugh. With over 30 years of experience across construction, automotive, utility, and paper industries, Jason shared valuable insights about understanding and addressing different types of problems. At Fox Valley Data Exchange, Jason works to make community data accessible across three counties in Northeast Wisconsin. The organization helps stakeholders understand how people thrive by examining factors like meaningful work, wealth, physical health, and transportation. In addition to this role, Jason leads the Generative Local Community...
2025-02-0521 minPeople Solve Problems
People Solve ProblemsManaging Tech Through Rapid Growth: Danyel Bischof-Forsyth of 7 Brew CoffeeDanyel Bischof-Forsyth, Chief Technology Officer at 7 Brew Coffee, joined Jamie Flinchbaugh on the People Solve Problems podcast to share her experiences leading technology transformation in a rapidly growing company. With 35 years of technology experience, including 28 years at Hallmark Cards and 5 years at Tyson Foods, Danyel brings extensive expertise to her role at 7 Brew Coffee, a drive-through beverage company experiencing explosive growth. Danyel explained that 7 Brew Coffee is expanding from 180 locations at the start of 2024 to 330 by year-end, with commitments for 3,000 future locations. Each location generates over $2 million in revenue, creating what Danyel describes as "growth like a...
2025-01-2220 minPeople Solve Problems
People Solve ProblemsPete Ruggiero, CEO of Crayola: Leading with Perpetual OptimismPete Ruggiero, President and Chief Executive Officer of Crayola, joined Jamie Flinchbaugh on the People Solve Problems podcast to share insights about leadership, culture, and the transformation of an iconic brand. With over 27 years at Crayola, Pete has helped evolve the company from a seasonal back-to-school business focused on crayons, markers, and pencils to a year-round enterprise centered on products, content, and experiences. Pete emphasized the importance of perpetual optimism in leadership, citing Colin Powell's observation that "perpetual optimism is a force multiplier." He explained how this mindset has been crucial in driving Crayola's growth and diversification...
2025-01-0830 minPeople Solve Problems
People Solve ProblemsShow Your Work: Making Problem-Solving Visible to Build Better TeamsJamie Flinchbaugh, Founder of JFlinch, shares his insights in this solo episode of the People Solve Problems podcast. Jamie emphasizes the importance of being tool-agnostic in problem-solving, focusing on approaches that work both within and beyond specific methodologies. He addresses a common leadership mistake that affects problem-solving culture: leaders often keep their problem-solving process hidden in their heads rather than making it visible to others. He stresses that "you can't be a role model if nobody sees you do it." When leaders don't show their work, team members only see the final decision without understanding the thought...
2024-12-1118 minPeople Solve Problems
People Solve ProblemsHeidi Wachs of Stroz Friedberg: Managing Through Cyber AttacksHeidi Wachs, Managing Director and head of the Washington DC office at Stroz Friedberg, an Aon company, joined Jamie Flinchbaugh on People Solve Problems to discuss managing cybersecurity incidents and problem-solving in crisis situations. Heidi shared that despite it being 2024 and cybersecurity being constantly in the headlines, many companies are still caught off guard when incidents occur. She explained that cybersecurity incidents create multiple layers of interconnected problems that must be solved simultaneously under intense pressure. The first priority is understanding what's happening and stopping the immediate threat, whether it's a foreign nation-state infiltration or a ransomware...
2024-11-2721 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Japan Study Tour, a Lost iPhone, and Some Hibiki and Ichiro's Malt It's Episode 49 of the Lean Whiskey podcast with Jamie Flinchbaugh and Mark Graban! Episode page with video and more Mark shares tales of his holiday / study tour trip to Japan. Since we start with the whisky (like scotch, note the lack of an ‘e’), and Mark’s opportunity to visit bottle shops, his favorite whisky bar, and even a whisky museum, along with the many samples he had a chance to try along the way. He brought one home, an Ichiro’s Malt Wine Wood Reserve, which he was able to find for...
2024-11-271h 37People Solve Problems
People Solve ProblemsDaniel and Peter Stewart of Stewart Leadership on Trust Based Leadership & Problem SolvingDaniel Stewart and Peter Stewart, brothers who lead Stewart Leadership, joined Jamie Flinchbaugh to discuss their approach to talent assessment and problem solving both within their organization and with clients. Daniel serves as President and Peter as Managing Partner of Stewart Leadership, a global leadership, team, and organizational consulting firm. When assessing talent for their own organization, Daniel emphasized two key criteria: exceptional competence in their field and being genuinely good people who approach client relationships with empathy and generosity. Peter added a third essential quality - the ability to be agile and flexible, as their clients...
2024-11-1323 minPeople Solve Problems
People Solve ProblemsBMA's Nick Katko on Revolutionizing Business Through Lean Accounting SystemsNick Katko, Owner and President of BMA, joined Jamie Flinchbaugh on the People Solve Problems podcast to discuss lean accounting systems and their role in problem-solving. With over 30 years of experience in practicing lean accounting, Nick coaches companies on how to leverage these systems to improve their operations and decision-making processes. Nick explained that lean accounting is more than just debits and credits; it's a comprehensive system that encompasses both financial and management accounting. In the financial accounting realm, lean accounting focuses on creating continuous improvement within the accounting function itself, eliminating waste and boosting productivity. On...
2024-10-3021 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Oops! Lockout Tagout Your Equipment, but Not My Whiskey In Episode 48 of the Lean Whiskey podcast, Jamie Flinchbaugh and Mark Graban begin by comparing two whiskeys from the same distillery. OOPS! We recorded this in October... and I released it via YouTube and my blog. But it somehow ended up stuck in "Draft" unreleased status on the podcast. That's why we had two episodes released in the same week... Episode page with video and more Mark selected Woodford Reserve, and had a pour of both the Double Oaked (which we both agree is underrated) and their Historic Barrel...
2024-10-181h 34People Solve Problems
People Solve ProblemsAlex Senchak: Mastering Agile Leadership in Uncertain TimesAlexander Senchak, Managing Partner at Duarte Pond Investments, joined Jamie Flinchbaugh on the People Solve Problems podcast to discuss the importance of "meeting the moment" as a leader and innovator. Alex, a management consultant and investor focused on business intelligence and technologies to support performance in the hospitality and higher education sectors, shared his insights on how leaders can adapt to rapidly changing external factors. Alex emphasized the need for leaders to be flexible in their approach, rather than rigidly adhering to pre-established plans. He noted that external factors, often unexpected, are increasingly impacting organizations at all...
2024-10-1621 minPeople Solve Problems
People Solve ProblemsCheryl Jekiel on Shifting Leadership: Empowering Teams Through Lean Problem-SolvingIn this episode of People Solve Problems, Jamie Flinchbaugh sits down with Cheryl Jekiel, CEO and Founder of the Lean Leadership Center, to discuss the intricate relationship between leadership development and problem solving within organizations. Cheryl brings her extensive experience in HR and leadership training to the forefront, focusing on how companies can better develop their leaders by integrating problem-solving into the people aspect of their operations. Cheryl begins by sharing insights into her leadership development system, CORE, which is designed to enhance coaching skills and assist organizations in implementing strategies effectively. She emphasizes that leadership is...
2024-10-0222 minPeople Solve Problems
People Solve ProblemsCrystal Y. Davis of The Lean Coach, Inc. on Cultural Change and Problem SolvingIn this episode of the People Solve Problems podcast, Jamie Flinchbaugh sits down with Crystal Y. Davis, CEO of The Lean Coach, Inc., a boutique consulting and coaching firm that partners with mid-to-large cap companies to enhance operational excellence and drive cultural transformation. Crystal, also known as "Your Corporate Confidante," brings her vast experience as a practitioner, leader, and coach to the conversation, offering deep insights into the challenges of leadership and the complexities of guiding organizations through change. The discussion kicks off with Crystal reflecting on the most difficult aspect of her work: helping leaders understand...
2024-09-1120 minPeople Solve Problems
People Solve ProblemsReimagining Productivity: Uncovering Hidden Problems in Organizations with Jacob Stoller of Conversation BuildersIn the latest episode of the People Solve Problems podcast, host Jamie Flinchbaugh welcomes Jacob Stoller, an accomplished journalist, speaker, facilitator, and Shingo-Prize-winning author of The Lean CEO. Jacob, who is also the author of the upcoming book Productivity Reimagined, brings his extensive experience in demystifying complex business and technology topics to the forefront of the discussion. As the founder of Conversation Builders, Jacob has a deep understanding of organizational dynamics, and in this episode, he dives into the often-overlooked issue of how companies conceal and avoid dealing with problems. Jacob begins by exploring the concept of...
2024-08-2821 minPeople Solve Problems
People Solve ProblemsDr. Wendy Smith, Professor at Univ. of Delaware, on Embracing Paradoxes for Creative SolutionsIn this episode of the People Solve Problems podcast, host Jamie Flinchbaugh is joined by Dr. Wendy Smith, a professor at the University of Delaware and an acclaimed expert in organizational behavior. Wendy, who co-authored the book "Both/And Thinking," discusses the concept of how adopting a both/and mindset can enhance our problem-solving capabilities. With over 25 years of research and practical experience, Wendy explores the nuances of strategic paradoxes and how they influence leadership and decision-making. Wendy begins by explaining the fundamental premise of both/and thinking. She asserts that people frequently encounter tensions and competing...
2024-08-1423 minPeople Solve Problems
People Solve ProblemsSempai's Russell Watkins on Lean Principles and Effective Problem-SolvingIn this episode of the People Solve Problems podcast, host Jamie Flinchbaugh engages in a captivating conversation with Russell Watkins, Co-founder of Sempai. Russell, an expert in lean transformation, shares his extensive experience across various sectors, including Automotive, Aerospace, and Construction Equipment. His journey has taken him from the shop floors to the boardrooms of companies in the UK, Europe, the US, China, India, Japan, and South America. Currently, he is leading a digital start-up focused on lean skills and supporting manufacturers with Industry 4.0 opportunities. Russell’s passion for factories is evident as he describes them as the ambient so...
2024-07-3124 minPeople Solve Problems
People Solve ProblemsMastering Large Scale Problem Solving: Patrick Elwer of Intel Shares His Key InsightsIn this episode of the People Solve Problems podcast, host Jamie Flinchbaugh is joined by Patrick Elwer, a Senior Principal Engineer at Intel Corporation. Patrick brings over 34 years of experience to the table, with a significant portion of his career dedicated to improving Intel’s work processes using lean product development principles and agile software development practices. The conversation centers on operationalizing problem-solving within a large-scale engineering culture, highlighting the methodologies and challenges faced in such an environment. Patrick begins by sharing his foundational approach to problem solving, which starts with a deep understanding of the current st...
2024-07-1719 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)From Decriminalizing Medical Errors, Mouse Jiggling, and New BourbonsIn Episode 47, Mark Graban and Jamie Flinchbaugh attempt another experiment in format, covering a range of quick-hit topics in the news rather than a single deep dive. As always, we welcome feedback. Before we got to that, however, our whiskey theme was also new, or new to us: we each picked a whiskey we hadn’t tried before. Jamie’s pick was Four Walls Irish American Whiskey, a celebrity whiskey from a group of stars from It’s Always Sunny in Philadelphia, including Rob McElhenney, who famously co-owns Wrexham AFC, a 3rd tier football club in the...
2024-07-121h 26People Solve Problems
People Solve ProblemsArt Byrne, retired CEO of The Wiremold Company, on Lean TransformationIn the latest episode of the People Solve Problems podcast, host Jamie Flinchbaugh sits down with Art Byrne, the retired CEO of The Wiremold Company. Art's profound influence on the lean community is well-known, having introduced lean principles to over 30 companies from his positions as CEO and author of seminal works such as The Lean Turnaround, The Lean Turnaround Action Guide, and The Lean Turnaround Answer Book. Art's journey with lean management began during his first General Manager role at General Electric Company. He later introduced lean to the Danaher Corporation as a Group Executive. However, his...
2024-07-0322 minPeople Solve Problems
People Solve ProblemsFrank L. Douglas of Safe Haven Dialogues on Reframing Discrimination and InclusionIn this episode of "People Solve Problems," Jamie Flinchbaugh hosts Frank L. Douglas, CEO of Safe Haven Dialogues. Frank brings a wealth of experience as a former Executive Vice President and Board Member of Aventis, now Sanofi, and shares insights from his storied career in the pharmaceutical industry and beyond. Currently, Frank leads Safe Haven Dialogues, an organization dedicated to addressing issues of discrimination and conflict through their innovative Reframing Methodology. Frank discusses his recent book, "Until You Walk in My Shoes: A Reframing Methodology to Overcome Systematic Discrimination," which offers a unique approach to tackling discrimination...
2024-06-1924 minPeople Solve Problems
People Solve ProblemsQorvo’s Lee Moore on Mastering Problem-Solving and LeadershipIn this episode of People Solve Problems, host Jamie Flinchbaugh welcomes Lee Moore, Director of Foundry and Fab Materials at Qorvo. With nearly 25 years at Qorvo, Lee is deeply committed to developing a culture of proactive problem solvers within the organization. His role not only involves negotiating capacities and prices with external foundries but also leading teams to tackle issues effectively and foster continuous improvement. Lee discusses his approach to collaboration, emphasizing the need to clearly identify the problem, understand who it affects, and determine who has the influence to drive solutions. He points out the critical...
2024-06-0519 minPeople Solve Problems
People Solve ProblemsW. Henry Yaeger of Banner Group LLC on Commitment and RiskOn this episode of the People Solve Problems podcast, host Jamie Flinchbaugh welcomed W. Henry Yaeger, the Managing Principal of Banner Group LLC. Henry brings over 30 years of experience as an executive at global and Fortune 500 companies, and as an entrepreneur. He has held significant roles at major corporations like The Hershey Company and Unilever, and has also co-founded Guidehealth, a burgeoning digital health platform. During the podcast, Henry shared valuable insights on knowing when to fully commit to new business opportunities, a topic particularly relevant given his current involvement with Guidehealth. He emphasized the importance of...
2024-05-2219 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)AI (ChatGPT) Takes Over Lean Whiskey, Including the Role of Bartender In Episode 46, Mark Graban and Jamie Flinchbaugh spend a lot of time talking about AI, but that still, as always, begins with the whiskey. Episode page We both asked ChatGPT to consider all our ingredients for making a whiskey-based cocktail, and to invent an original recipe. Jamie's is called The Bourbon Harmony, although there was a lot in there to try to reach harmony, and Mark's was called the Spiced Cherry Rye Cocktail. The verdict for both drinks was that they were good, but probably wouldn't be...
2024-05-171h 23People Solve Problems
People Solve ProblemsJamie Flinchbaugh Reflects: Lessons from a Problem-Solving JourneyIn this unique episode of the ‘People Solve Problems’ podcast, Jamie Flinchbaugh takes on the role of guest to offer listeners a special reflection on his podcast journey and the valuable lessons he's gleaned along the way from the many special guests. He discusses the importance of conversations in learning and growing, emphasizing how these discussions have fueled the podcast's purpose beyond just talking about his book on problem solving. Jamie starts by honoring the late Daniel Kahneman, highlighting how Kahneman's work, particularly his book "Thinking, Fast and Slow," has influenced a wide array of fields, including econ...
2024-05-0819 minPeople Solve Problems
People Solve ProblemsJeff Grimshaw of MGStrategy: Cultivating Agile Cultures Through RiskIn this episode of People Solve Problems, host Jamie Flinchbaugh welcomed Jeff Grimshaw, Principal at MGStrategy, for a thought-provoking conversation. Jeff Grimshaw, who has dedicated over 25 years to assisting leaders worldwide in aligning their organizations' people, strategy, and culture for better business outcomes, shared his insights on creating environments where taking calculated risks is encouraged to foster innovation and agility.   Jeff and Jamie discussed the critical difference between "play it safe" spaces and "go for great" environments within organizations. Jeff highlighted that many large companies, despite their complexity, are striving to become more agile to c...
2024-04-2420 minPeople Solve Problems
People Solve ProblemsInnovating the Future: Cheryl Stokes on Inclusive Leadership at CNEXTCheryl Stokes, the CEO of CNEXT, joined Jamie Flinchbaugh on his podcast "People Solve Problems" to share her insights into corporate education, leadership development, culture change, diversity, equity, inclusion, and belonging. With a rich background that spans over two decades, Cheryl has significantly contributed to these fields through her roles at Heidrick & Struggles and Duke Corporate Education before her current role. Her educational achievements include two Master of Science degrees from MIT and a Bachelor of Science in Electrical Engineering from Kettering University, equipping her with a unique perspective on leadership and organizational effectiveness. In the episode...
2024-04-1022 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Crossover Episode: Just-in-Time Cafe and Lean Whiskey: Flinchbaugh, Graban, Swan, O'RourkeEpisode page In Episode 45, Jamie Flinchbaugh and Mark Graban join the Just-in-Time Cafe team of Elisabeth Swan and Tracy O’Rourke as a special nod to their 100th Episode, while also having a chance to toast Mark’s accomplishment of 250 episodes of My Favorite Mistake podcast and 500 episodes of the Lean Blog Podcast. This episode blended the two formats a bit, but you can be sure whiskey was one of those elements that we retained.    We each selected a cocktail to make. Jamie made his original recipe, the Black Forest Kiss. Since you can’t...
2024-04-0555 minPeople Solve Problems
People Solve ProblemsInclusive Problem-Solving and Culture Transformation: Insights from Rebecca Snelling of RS ConsultingIn this episode of the People Solve Problems podcast, Jamie Flinchbaugh welcomes Rebecca Snelling, the owner of RS Consulting. The conversation focuses on the themes of collaboration, problem-solving, leadership, and the importance of a culture that supports these endeavors within the design and construction industry.   Rebecca brings a wealth of experience in coaching individuals, teams, and organizations on leadership and lean transformation, with a particular emphasis on culture advancement. She has a significant presence in the design and construction sector, contributing to various industry events both in the US and internationally. Her work involves helping c...
2024-03-2720 minPeople Solve Problems
People Solve ProblemsTeams Solving Problems: Sarah Tilkens' Strategies from GE and The KPI LabIn a recent episode of the People Solve Problems podcast, Jamie Flinchbaugh sits down with Sarah Tilkens, Senior Manager of OpEx for GE Healthcare as well as the CEO & Founder of The KPI Lab, to discuss the art and science of problem-solving within organizations. Sarah shares her journey from an early interest in Six Sigma to founding The KPI Lab, focusing on how to tackle complex problems that professionals face in today’s business environment. She emphasizes the importance of a clear understanding of problems, advocating for a methodical approach to problem identification that prioritizes empathy and deep listening....
2024-03-1319 minPeople Solve Problems
People Solve ProblemsUnlocking Creativity in Problem-Solving with Durward Sobek of Montana State University-BozemanIn this People Solve Problems podcast episode, Jamie Flinchbaugh engages in a thought-provoking conversation with Durward Sobek, Vice Provost at Montana State University-Bozeman. They go into the challenges and nuances of solving ill-defined and open-ended problems, particularly in the realm of product development. Durward brings his extensive experience to the table, discussing the importance of truly understanding the needs and experiences of users to drive innovation and create effective solutions. Durward emphasizes the significance of approaching problem-solving with a wide lens, encouraging listeners to embrace the complexity and ambiguity of real-world issues. He shares insights into the ideation process...
2024-02-2825 minPeople Solve Problems
People Solve ProblemsJoshua Ehrig on Mastering Problem-Solving in Entrepreneurship - Lehigh University InsightsIn the latest episode of the "People Solve Problems" podcast, host Jamie Flinchbaugh welcomes Joshua Ehrig, Professor of Practice at Lehigh University. Joshua shares insightful perspectives on problem-solving within the realms of entrepreneurship, business model innovation, and corporate innovation. Joshua begins by highlighting the critical importance of identifying the root cause of problems. He emphasizes a methodical approach, starting with a deep understanding of the problem at hand before jumping into solutions. This involves asking the right questions and employing a mix of analytical tools and empathy to get to the heart of the issue. ...
2024-02-1424 minPeople Solve Problems
People Solve ProblemsNavigating Change with Andrea Jones: Agile Project Management at AJCIn this episode of the People Solve Problems podcast, host Jamie Flinchbaugh engages in a deep and insightful conversation with Andrea Jones, the founder of AJC. Andrea shares her extensive knowledge and experiences in project management and change implementation, particularly in mid-market companies. She introduces her unique framework, Executeagility, which stems from both her personal experiences and her professional expertise. The episode begins with Andrea discussing the challenges she faced in her early career, particularly the lack of clear expectations and frameworks in project management. She vividly recounts a pivotal moment in her career where the absence...
2024-01-3119 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)New Year’s Resolutions, But not Dry January; Boeing Makes OneEpisode page with video and more In Episode 44, Mark Graban and Jamie Flinchbaugh get back together for this first episode of 2024. Since we’re not doing Dry January, we go right into the whiskey first by talking about old bottles, including one very old one found at auction. We then did our own comparison tasting, with Jamie trying two different age statements of Knob Creek bourbon and Mark trying two different expressions of Glen Scotia scotch from Campbeltown.  Dry January is like a New Year’s Resolution that you don’t intend to keep past a month...
2024-01-191h 31People Solve Problems
People Solve ProblemsStrategic Problem-Solving in Government: A Conversation with Frank Nestore of MathtechIn this episode of People Solve Problems, host Jamie Flinchbaugh invites a thought-provoking guest, Frank Nestore, Vice President at Mathtech's public sector consulting practice. The episode delves into the intricate world of problem-solving within governmental agencies, a realm where Frank has extensive experience and deep insights. Frank begins by outlining the unique challenges faced by government agencies in problem-solving, which differ significantly from those in the private sector. He emphasizes the need to prioritize problems in complex and often politically charged environments. Drawing on his rich experience, Frank shares strategies for identifying the most impactful problems, taking...
2024-01-1718 minPeople Solve Problems
People Solve ProblemsSteve Spear on Collaborative Problem-Solving at See to Solve LLCIn the latest episode of People Solve Problems, Jamie Flinchbaugh has an engaging discussion with Steve Spear, the Founder of See to Solve LLC and Senior Lecturer at MIT Sloan School of Management. Steve, renowned for his expertise in operational excellence and leadership, delves into the intricacies of problem-solving and collaboration. The conversation focuses on Steve’s new book, co-authored with Gene Kim, titled Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification. Steve shares his unique approach to collaborative problem-solving, emphasizing the value of diverse perspectives to forge robust solutions. Drawing from hi...
2024-01-0323 minPeople Solve Problems
People Solve ProblemsLeading Change in Manufacturing: Mel Zehnpfennig of Dynamic Improvement GroupIn this episode of "People Solve Problems," Jamie Flinchbaugh engages in an enlightening conversation with Mel Zehnpfennig, Managing Partner at Dynamic Improvement Group. With a wealth of experience spanning over two decades in lean manufacturing, Mel shares his approach to tackling complex problems in various industries, from automotive to more diverse sectors like pet toys and kitchen cabinets. Central to the discussion is Mel's two-phase approach to problem-solving. He first focuses on comprehensively understanding the problem from the client's perspective. This foundational step ensures that both he and his clients are on the same page. Following this...
2023-12-2021 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Safety at SpaceX Under Elon Musk; 100 Years of Suntory WhiskeyEpisode page with video and more In Episode 43 of the “Lean Whiskey” podcast, Jamie Flinchbaugh and Mark Graban begin by talking about each of our interviews regarding the new book by Steve Spear and Gene Kim, Wiring the Winning Organization. Mark interviewed Steve and Gene for the Lean Blog Interviews podcast, and Jamie interviewed Steve for a forthcoming episode of the People Solve Problems podcast. We then shifted our attention to celebrating 100 years of Suntory Distilling by each pouring different expressions from the Japanese side of the company, Hibiki and Yamazaki. We also discussed the Jim Beam si...
2023-12-081h 17People Solve Problems
People Solve ProblemsJohn McCullough: Pragmatic Problem-Solving at Sharp ServicesIn the People Solve Problems podcast, hosted by Jamie Flinchbaugh, John McCullough, Director of Continuous Improvement at Sharp Services, shares his expertise and experiences in problem-solving within the pharmaceutical industry. John, a global continuous improvement leader, strategic thought partner, and change agent, also extends his lean journey expertise to various other industries, achieving measurable performance and people development objectives. During the episode, John outlines his personal problem-solving process, emphasizing the importance of clearly defining manageable problems, ideally supported by data. This clarity helps in making problems measurable and actionable. He also discusses the significance of understanding the...
2023-12-0616 minPeople Solve Problems
People Solve ProblemsDr. Zacharia: Adaptive Problem-Solving - Lehigh UniversityOn this episode "People Solve Problems" podcast, Jamie Flinchbaugh hosts Dr. Zach G. Zacharia, the Interim Department Chair (DATA) and Associate Professor at Lehigh University and Director of the Center for Supply Chain Research at Lehigh. Dr. Zacharia, with his extensive background in Supply Chain Management, shares his insights on problem-solving in various roles and settings. Dr. Zacharia begins by discussing how he taps into intuition for problem-solving, both personally and in a team setting. He believes in fostering an environment where intuition is valued, encouraging open-mindedness and collaborative thinking. This approach, he suggests, is crucial for reaching effective...
2023-11-2018 minPeople Solve Problems
People Solve ProblemsPam Klyn: Engineering a Culture of Problem-Solving Whirlpool CorporationIn a compelling exchange, Pam Klyn of Whirlpool draws from her experiences to shed light on the nuances of problem-solving. Her stories, rich with lessons learned from challenges faced and triumphs celebrated, provide a roadmap for those seeking to hone their problem-solving skills. As she explains her methodologies, she speaks of the art of tapping into one's intuition, revealing how it has often guided her in moments of uncertainty. Building on her thoughts, Jamie Flinchbaugh lends his voice to the conversation, echoing the significance of intuition. He touches upon the role of decision-makers in problem-solving scenarios, emphasizing...
2023-11-0816 minPeople Solve Problems
People Solve ProblemsCindy Hinds: The Power of Coaching - A.O. SmithIn this episode of the "People Solve Problems" podcast, host Jamie Flinchbaugh sits down with guest, Cindy Hinds, the Global Director of Enterprise Excellence at A.O. Smith. Cindy brings with her a wealth of knowledge, boasting over 25 years of experience in implementing Lean principles within organizations. Their conversation explores the essence of coaching, emphasizing its transformative power in the business world. Cindy believes in the continuous improvement and transformation that come with effective coaching. She shares her insights on the common misconceptions around the term 'coaching.' Many know the word but might not fully understand...
2023-10-2520 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Reflecting on the GE Lean Mindset Event, Including Ford, Uber, and PG&EEpisode page In Episode 42, Jamie Flinchbaugh visits Mark Graban in northern Kentucky and they get to record an episode in person. This was the origin of the podcast series — getting together in person, enjoying whiskey, and talking about Lean stuff.  In the last episode, we did an experiment that was inconclusive — sometimes that's how it goes. We had moved the whiskey talk to the end of the episode, but since we had no firm evidence that it was better, we moved it back to the beginning. Since we were together, Jamie selected something from Mark...
2023-10-201h 20People Solve Problems
People Solve ProblemsAndy Bailey: Leading with Purpose - Petra CoachOn this episode of the People Solve Problems Podcast, host Jamie Flinchbaugh engages in an insightful conversation with guest Andy Bailey, Founder of Petra Coach, Aligntoday.com, and Boundless.me. Together, they navigate the intricacies of business, weaving in their combined expertise and personal experiences. At the outset, Andy reflects on the growth journey of his organization, detailing its presence around the world and the significant responsibility he shoulders as its leader. As the conversation progresses, they explore the value of embracing diverse perspectives in the workplace. The mutual respect between Jamie and Andy adds depth to...
2023-10-1123 minPeople Solve Problems
People Solve ProblemsLorenzo Gutierrez: Leadership & Intuition - Sandia National LaboratoriesWith a focus on actionable insights, host Jamie Flinchbaugh dialogues with Lorenzo Gutierrez, Director of Enterprise Excellence at Sandia National Laboratories. They offer valuable insights into leadership, intuition, and coaching. With over 20 years of leadership experience in diverse fields including semiconductor manufacturing and national security, Lorenzo is well-qualified to discuss these complex topics. He holds a range of qualifications, including a Master's in Predictive Analytics, an MBA, and a Bachelor's in Electrical Engineering. He's also a certified Lean Six Sigma Black Belt, a Project Management Professional (PMP), and a trained Leadership Coach. Lorenzo opens the discussion by...
2023-09-2722 minPeople Solve Problems
People Solve ProblemsRon Pereira: Leadership & Team Dynamics - Gemba AcademyIn a recent podcast, host Jamie Flinchbaugh sat down with guest Ron Pereira to explore various facets of leadership, teamwork, and problem-solving. The conversation kicked off with the two discussing the communication challenges faced by remote teams that include both introverted and extroverted members. Ron emphasized the role of digital tools like Miro boards in fostering interactive collaboration, a point that resonated with Jamie’s experiences.   Transitioning from technology to team dynamics, Ron spoke candidly about his own journey as a co-founder. He explained that individual differences can be a company’s greatest asset when lever...
2023-09-1322 minPeople Solve Problems
People Solve ProblemsElisabeth Swan: Collaborative Problem-Solving - Just-in-Time CafĂ©In this episode of the People Solve Problems podcast, host Jamie Flinchbaugh interviews Elisabeth Swan, co-founder of the Just-in-Time CafĂ© and a seasoned expert in continuous improvement with over 30 years of experience in the industry. As a consultant, coach, instructor, and podcast host, Elisabeth brings a wealth of knowledge to the table. In their conversation, they explore collaboration, ideation, role clarity, and identifying blind spots in problem-solving efforts. Elisabeth discusses the importance of collaboration in problem solving and shares her research on what fosters the best idea flow. Turns out people don’t do their best thinking at work, so i...
2023-08-3022 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Should Lean be Forced? Running & Evaluating Experiments with the Podcast and Beyond, Inexpensive SipEpisode link with video and more In Episode 41, Mark Graban and Jamie Flinchbaugh try a couple experiments, in the spirit of continuous improvement. You’ll first notice that we moved the whiskey talk to the end. The hypothesis here is that some people don’t want to hear the whiskey talk, so they can just exit the podcast when we finish the lean talk. We also used a different platform for recording, so it may affect your listening or viewing experience. We would really appreciate any feedback at all on these experiments.  In lean talk, we ex...
2023-08-251h 14People Solve Problems
People Solve ProblemsJustin Max: IDEAS for Digital Solutions - Spark DSGIn a recent podcast episode, host Jamie Flinchbaugh sits down with Justin Max, founder of Spark DSG. Spark DSG is a standout digital design and development agency, and under Justin's leadership, the team employs their unique IDEAS process to address and solve complex business challenges with clear results. During the conversation, Justin captures his journey from a practitioner to a leader and trying to get out of the weeds of his firm’s work. The IDEAS process helped him do that, to help him scale the business by addressing key process gaps. The way of doing things was too cu...
2023-08-1625 minPeople Solve Problems
People Solve ProblemsJim Huntzinger: Evolution of Lean - Lean FrontiersIn a thought-provoking episode of the People Solve Problems Podcast, host Jamie Flinchbaugh has an engaging conversation with Jim Huntzinger, Founder and President of Lean Frontiers. Jim's background is in manufacturing, engineering, and the lean enterprise. Jim's understanding and experience provide listeners with a wealth of knowledge applicable to a wide range of professional fields. The conversation begins with Jim sharing a detailed overview of the history and evolution of problem-solving techniques. Tracing the journey from the era of World War II's Training Within Industry (TWI) program, to the genesis of the Toyota Production System, and finally...
2023-08-0222 minPeople Solve Problems
People Solve ProblemsMark Graban: Author of The Mistakes That Make UsIn an engaging episode of the podcast, host Jamie Flinchbaugh welcomes distinguished guest, Mark Graban. The conversation provides invaluable insights into management, problem-solving, and risk mitigation methodologies, drawing from Mark's wealth of experience and expertise. Mark begins the discussion by emphasizing the importance of failure modes and effects analysis (FMEA), a tool used to identify potential failures in a system, product, or process. He stresses the value of FMEA in evaluating the likelihood of a mistake, its severity, and its detectability, which can help organizations prioritize and manage risks. The method, despite its subjective nature, can help companies avoid...
2023-07-1927 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)If Burbn Didn’t Pivot to Instagram, We Might Not Have ThreadsEpisode page with video and more In Episode 40, Mark Graban and Jamie Flinchbaugh get back together after their in-person visit where they enjoyed the origins of this podcast: talking about lean stuff while enjoying some whiskey. We get to celebrate the launch of Mark’s new book, The Mistakes That Make Us, as well as Jamie’s new podcast titled People Solve Problems. We recap our in-person visit and some of the great whiskey we were able to try. And we taste one of the expressions we were able to try at the distillery, New Riff’s Straig...
2023-07-141h 24People Solve Problems
People Solve ProblemsAndy Carlino: Mastering Problem-Solving - Carlino PartnersIn this episode, guest Andy Carlino and host Jamie Flinchbaugh delve into an intricate discussion on the complexities of problem-solving within organizations and the crucial role of precise language in defining problems and solutions. They emphasize the importance of a clear problem statement, underlining that without one, efforts to solve problems often result in unsatisfactory outcomes. They assert that an ideal problem statement doesn't merely define what's wrong but also encompasses a description of the problem's impact and the potential value of its resolution. The conversation evolves towards the dynamic nature of problem statements, emphasizing their necessity to be...
2023-07-0323 minPeople Solve Problems
People Solve ProblemsPeople Solve Problems with Special Guest Andy CarlinoIn this episode, guest Andy Carlino and host Jamie Flinchbaugh delve into an intricate discussion on the complexities of problem-solving within organizations and the crucial role of precise language in defining problems and solutions. They emphasize the importance of a clear problem statement, underlining that without one, efforts to solve problems often result in unsatisfactory outcomes. They assert that an ideal problem statement doesn't merely define what's wrong but also encompasses a description of the problem's impact and the potential value of its resolution. The conversation evolves towards the dynamic nature of problem statements, emphasizing their necessity to be...
2023-06-2823 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Does Starbucks’ CEO Serving Coffee and Uber’s CEO Driving Passengers Do Any Good? Tasting Sourced WhiskeysEpisode page with links, video, and more In Episode 39, Mark Graban and Jamie Flinchbaugh toast the completion of Mark's new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation (coming soon!). We also acknowledge Jamie's forthcoming podcast based on the book People Solve Problems. That's already plenty to cover before we even get into our whiskey.  Our whiskey theme was sourced juice, or essentially whiskey producers that buy whiskey from other distillers. This practice takes many different forms. Jamie is drinking Holla Bourbon Whiskey, a 4 year wheated bourbon, while Mark...
2023-05-051h 25People Solve Problems
People Solve ProblemsPeople Solve Problems TrailerPeople Solve Problems is an engaging new podcast hosted by Jamie Flinchbaugh, the author of the book with the same title. In this insightful series, Jamie interviews a diverse array of guests – from thought leaders and authors to practitioners and everyday individuals, delving into their unique perspectives on problem solving. This compact, interview-style podcast offers valuable insights into what constitutes effective problem-solving, the challenges faced in the process, and the strategies employed. It aims to equip listeners with a wealth of ideas, best practices, and approaches to enhance their problem-solving skills. Stay tuned for the upcoming episodes by clicking th...
2023-04-1200 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Starbucks’ Gemba, Toyota’s Tour, Product Innovation & Lean Process ImprovementsMark Graban & Jamie Flinchbaugh Alternative title: “I’ll have a half-caff no-whip soy-milk chestnut praline latte
 to-go” Episode page with video and links In Episode 37, we wish everyone a Merry Christmas and Happy Holidays with some new (to us) holiday cocktails. Mark tries the Bourbon Flip, and Jamie makes a Hot Buttered Bourbon. Neither will likely be in our regular rotation of cocktails, but they suit the “spirit” of the holiday season and might be a nice treat to make for guests.  Your hosts explore the possible reinvention of Starbucks, whi...
2022-12-221h 22Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Jamie Flinchbaugh & Chris Kauzmann on Design Thinking’s Relationship to Lean ThinkingIn Episode 36, Jamie Flinchbaugh is joined by Chris Kauzmann, an Adjunct Faculty and Innovator in Residence at Lehigh University. Chris, a self-described “bottom shelf” whiskey drinker, joins Jamie to sample some Nikka Coffee Malt Whiskey and Blue Run High Rye Bourbon.  We explore design thinking, which is both distinct from lean but also inherently consistent. The terminology is often quite different, but the essence of the work is very similar. Removing our biases and gaining insight through genuine exploration, whether to develop a business idea or improve a process or anything else, is one such example. Along the way...
2022-12-091h 21Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Crazy Ideas, From Shipping Flowers to Crab WhiskeyEpisode page: https://leanblog.org/whiskey34 In Episode 34, Mark Graban and Jamie Flinchbaugh begin by belatedly celebrating the 3rd birthday of Lean Whiskey. No, this wasn’t a pandemic-launched podcast, although if we hadn’t started it yet it probably would have become one. We also learn of Mark’s pending trip to Islay, where an awful lot of good whisky is produced. Apparently, Jamie wasn’t invited to record an “on location” episode.  Most of the episode we explore the challenges, benefits, and approaches to developing and seeing through the crazy ideas. This conversation builds from a...
2022-07-2958 minHappy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.Value for the moneyHow much you deliver and what you charge for it: Two variables it's important to get right! What are some reliable heuristics to guide your decisions? In this episode, Jamie and Jeff tackle that question.Rough (automated) TranscriptBTW, Jamie has a new book: People Solve Problems. Check it out!Find out more about Jeff Grimshaw here and MG Strategy hereFind out more about Jamie Flinchbaugh here and JFlinch here
2022-06-0621 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)On the Road Again and In Person for the First TimeEpisode page: https://leanblog.org/whiskey33 In Episode 33, we recognize some of the back to normal which includes Mark heading out on the road to do consulting again. That brings Mark close enough to Jamie for a new first: an in-person recording of Lean Whiskey. Mark Graban and Jamie Flinchbaugh meet up in Philadelphia to drink some Garrison Brothers special barrel selection from Mark as well talk about Lean 101 training.  In many ways, this is an origin story for Lean Whiskey. Mark and Jamie would be opportunistic about their travels, end up in the same city...
2022-05-201h 21Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.Gordon Gekko was half rightAdam Smith, the father of free enterprise, wrote in The Wealth of Nations: "It is not from the benevolence of the butcher, the brewer, or the baker, that we expect our dinner, but from their regard to their own interest." We may tell ourselves stories about our supposed altruism. But we all make decisions that we hope will "maximize future utility." The question is: What's our time horizon for calculating ROI? In this episode, Jeff and Jamie suggest heuristics that address this question.Rough (automated) TranscriptShow notes Coming soonBTW, Jamie has...
2022-05-0330 minHappy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.Theory versus practiceWhat's more important to you: That something works in THEORY or that it works in PRACTICE? In this episode, Jamie and Jeff reveal their answers with two new "heuristics" or rules of thumb for making choices in uncertainty.Rough (automated) TranscriptShow notes Patriot's Point in South Carolina Nassim Taleb on the "Green Lumber Problem" The Manzo Derby cocktail with pepper Eric Ries: Lean Startup Principles The case for NFTs Ethereum founder makes the case for Bitcoin MaximalismBTW, Jamie has a new book: People Solve Problems. Check it out!Find...
2022-04-0423 minHappy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.Reserving the right to get smarterNobody likes a "know-it-all." In this episode, Jamie and Jeff share reliable decision-making heuristics or "rules of thumb" for operating as a learn-it-all.Show notes[Coming soon]BTW, Jamie has a new book: People Solve Problems. Check it out!Find out more about Jeff Grimshaw here and MG Strategy hereFind out more about Jamie Flinchbaugh here and JFlinch hereTranscript[Coming soon]
2022-03-0131 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Employee Engagement Beyond Buying Them Pizza (or Bourbon)Episode page: https://www.leanblog.org/whiskey32 In Episode 32 of “Lean Whiskey,” Mark Graban and Jamie Flinchbaugh have a first
 comparing two similar whiskeys from the same distiller. In this case, family-owned Willett and their Willett Pot Still Reserve bourbon and the Johnny Drum bourbon. We definitely both have our favorite of the two, but you'll have to listen to find out which. We also spend a little time exploring the history of this old brand, their departure, and their recent return to the spirits world. This all happens between NFL conference championship games where neither o...
2022-02-041h 34Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.Attention: Non-Urgent!Life's full of tradeoffs. In this episode, Jamie and Jeff share reliable decision-making heuristics or "rules of thumb" for optimizing your most valuable asset: Time.Show notes[Coming soon]BTW, Jamie has a new book: People Solve Problems. Check it out!Find out more about Jeff Grimshaw here and MG Strategy hereFind out more about Jamie Flinchbaugh here and JFlinch hereTranscript[Coming soon]
2022-02-0132 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)End a Year, End a Bottle; Start a Year, Start a BottleShow notes: https://www.leanblog.org/whiskey31 In Episode 31 of “Lean Whiskey,” Mark Graban and Jamie Flinchbaugh discuss the routines and practices of wrapping up a year, and kicking off a new year. In that spirit, we either finish a bottle of whiskey, or start a new one. We also invite three guests to share their thoughts. Past Lean Whiskey guests Jim Benson, Deondra Wardelle, and Chris Burnham join and share their thoughts on finishing up a year and starting a new one. Routines, habits, practices that help you transition the year and s...
2021-12-101h 36Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.Control freaksJamie and Jeff share reliable decision-making heuristics or "rules of thumb" for deciding who ought to decide.Show notesInterested in learning more about the thought leaders and concepts referenced in this episode? Decoding the DNA of the Toyota Production System AntiFragile by Nassim Taleb Carl von Clausewitz: "Fog of War" Helmuth von Moltke the Elder Wikipedia on heuristicsBTW, Jamie has a new book: People Solve Problems. Check it out!Find out more about Jeff Grimshaw here and MG Strategy hereFind out more about Jamie Flinchbaugh here...
2021-12-0630 minHappy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.Cheap insuranceJamie and Jeff consider decision-making heuristics or "rules of thumb" for reducing risk when the stakes are high. When do you slow down decision making and action? And how do you slow down without getting paralyzed?Show notesInterested in learning more about the thought leaders and concepts referenced in this episode? Precautionary principle Annie Duke, Thinking in Bets  44 heuristics from Nassim Taleb Wikipedia on heuristicsBTW, Jamie has a new book: People Solve Problems. Check it out!Find out more about Jeff Grimshaw here and MG Strategy hereF...
2021-11-0531 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Celebrating 30 Episodes, Writing Books, and Great WhiskeyShow notes: https://www.leanblog.org/whiskey30 In Episode 30 of “Lean Whiskey“, Mark Graban and Jamie Flinchbaugh find things to celebrate, starting with the fact that we have hit 30 episodes. In that time, we've had 14 guests or co-hosts, and tasted 56 different whiskeys (not counting the gin and coffee detours) covering 5 countries and 7 states. We've also had over 10,000 downloads which is a celebration of its own right, and while we do not record this show just to get lots of listeners, we are extremely grateful for all of you who have tuned in.  Having both just...
2021-10-221h 38Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.Happy Heuristics: PreviewJeff and Jamie answer three important questions:  Why the hell does the world need another podcast?  What the hell is a heuristic?  Why should you care?Check out this short preview of the podcast series and subscribe!About the hosts: As the Founder of JFlinch, lean thought-leader Jamie Flinchbaugh helps teams lift performance. In 2006, he co-authored the lean bestseller, The Hitchhiker’s Guide to Lean: Lessons from the Road, and he has worked with over 300 clients spanning manufacturing, healthcare, utilities, technology, government, and professional services, including Harley-Davidson, Intel, Mars, Amazon, Crayola, Fidelity, Whirlpool, among...
2021-08-1904 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)The Accidental St. Patrick’s Day Celebration, and Discussing New CEOs Carol TomĂ©, Rosalind Brewer, and Jane FraserShow notes and links: https://www.leanblog.org/whiskey26 In Episode 26, we accidentally celebrate St. Patrick's Day with some Irish whiskey, lightly mourn some NCAA March Madness losses (or absences, and Jamie Flinchbaugh and Mark Graban welcome guest co-host Adam Zak. We selected Irish whiskey as a category because we hadn't used it yet, but after changing the date of the scheduled recording, we ended up quite close to St. Patrick's Day (which was officially a dry holiday until 1970, but that pendulum certainly swung the other way).  In the spirit of Adam Zak's career as an e...
2021-03-261h 20Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Peaty Scotch, Working from Home, and Misunderstood Lean Phrases with Jim BensonIn Episode 25, Jamie Flinchbaugh and Mark Graban welcome a guest to our show, with Jim Benson joining us. Jim has been a long-time collaborator of Mark's, and certainly enjoys a dram or two of whiskey. We begin by getting the backstory on Jim's Twitter handle @OurFounder, complete with artwork.  Show notes: https://www.leanblog.org/whiskey25  Since it's still winter, and Jamie continues to spend more time driving his snowblower than his car, we thought “something peaty” felt fitting. We all selected something peaty from our scotch collection, from Highland Park to Samaroli to Lagavulin, and we learne...
2021-02-261h 15Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Homemade Whiskey Cream and Vaccination (Not to be Mixed Up)Mark Graban & Jamie Flinchbaugh https://www.leanblog.org/whiskey24 In Episode 24, Mark and Jamie return to a familiar format, just the two of them chatting over some whiskey. In this episode, they decide to make homemade whiskey cream (more popularly known as Irish cream or just Bailey's). Mark's recipe is keto-friendly and Jamie's utilizes rye whiskey. Check out the links below for their recipes and a history of the creation of Bailey's Irish Cream.  After celebrating Jamie's completion of his next book's manuscript and Mark's immersion into the world of spirits with WSET L...
2021-02-051h 21Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Finishing 2020 with Kentucky Bourbon, Eggnog, and Kata TalkMark Graban, Jamie Flinchbaugh, and Deondra Wardelle https://www.leanblog.org/whiskey23 for show notes and links In Episode 23, Mark and Jamie return to finish out 2020, this time joined by Kentucky native Deondra Wardelle, so naturally Kentucky bourbon is our whiskey category of choice. Bourbons selected include Brough Brothers, Willett, and Barton 1792. After introducing Deondra to our listeners, we take a moment to toast the life of Norman Bodek, who passed away last week at the age of 88.  After briefly debating whether peppermint should ever be added to beer, even if it is t...
2020-12-171h 12Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Highland Park Scotch, What is the Point of Lean During a Rare Pandemic?Mark Graban, Jamie Flinchbaugh, and Tom Ehrenfeld https://www.leanblog.org/whiskey21 In Episode 21, Mark and Jamie return to our regular casual format of open discussion over a drink, this time joined by Tom Ehrenfeld, well known to the lean community for his writing and editorial work with the Lean Enterprise Institute. We all enjoyed tasting some Highland Park scotch, with Tom trying it for the first time, Mark opening a new bottle, and Jamie getting towards the end of a bottle.  We talk about what new things we’ve been up to, wit...
2020-10-231h 35Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Live from the Colorado Lean Network Summit, Affordable WhiskeysMark, Jamie, Katie Benik, and Jen House http://www.leanblog.org/whiskey20 In Episode 20, Mark Graban and Jamie Flinchbaugh join the Colorado Lean Summit live and host a virtual happy hour while discussing the first couple days of the events proceedings. Joining us as co-hosts are CLN members Jen House (also a board member) and Katie Benik. We took some questions, shared what people were drinking in the chat, and had our own chat about what we’ve learned from the Summit. We started by sharing our whiskey selections in the “budget-friendly” category. We cer...
2020-09-181h 07Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Just the Two of Us (Mark Graban & Jamie Flinchbaugh), Islay Scotch & MoreMark Graban and Jamie Flinchbaugh https://www.leanblog.org/whiskey18 In Episode 18, Mark Graban and Jamie Flinchbaugh return to our tried and true format of “just the two of us”, although that won’t last long as Mark will soon have a guest co-host and then we will record an episode live as part of the Colorado Lean Network Summit. Jamie decides to move to the porch, a “proper” whiskey drinking spot in contrast to his office, which might be a new standard (at least until winter).  In this episode, we begin by remembering...
2020-08-061h 19Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Show Firsts: 3 People (Jim Huntzinger), 2 Pours, 3 KeynotesMark Graban, Jamie Flinchbaugh, Jim Huntzinger http://www.leanblog.org/whiskey17 In Episode 17, after not doing an episode of Lean Whiskey in almost two months, Mark Graban and Jamie Flinchbaugh try all sorts of firsts. We had three people, with Jim Huntzinger of Lean Frontiers joining us. We all drank the same whiskey. We used two different whiskies. We talked about 3 different keynotes. OK, so they aren’t groundbreaking firsts, but it was new for our show.  Jim Huntzinger joined us after an aborted attempt in March for Jamie to do an in-person epi...
2020-07-091h 23Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Relocating Coast to Coast, Making Cocktails, and CovidEpisode page: http://www.leanblog.org/whiskey16 In Episode 16, Mark Graban and Jamie Flinchbaugh take a little longer than usual to get to the lean talk. Our whiskey topic was cocktails, which takes longer to make (and apparently talk about) than pouring neat whiskey into a tumbler. Mark made a Boulevardier and Jamie made an Old Fashioned. We discuss bar tools and stirring versus shaking (sorry Mr. Bond, see the links below). See, we talked about process. We also explore Mark’s experience in traveling coast to coast in his move from Orlando to LA, an...
2020-05-141h 10Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Shelter-in-Place & Drink Local; Proper Handwashing InstructionsView the episode at http://www.leanblog.org/whiskey15 In a special live-to-YouTube Episode 15 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh begin their week by catching up, drinking whiskey, and talking shop. This episode was an experiment both in video recording the episode and in streaming it live to get viewer participation and questions. We didn't have a large audience, but those who showed up shared what they were drinking and asked some great questions.  We used shelter-in-place as our whiskey selections, with Mark in Florida and Jamie in Pennsylvania, we chose l...
2020-04-011h 07Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Monday! "Lean Whiskey Live"Learn more: http://www.leanblog.org/liveswhiskey The first 14 episodes of “Lean Whiskey” have been traditional audio podcasts. Jamie Flinchbaugh and I record them through Zoom and we usually use the video call option even though we have just published audio. For our next episode, we're going to experiment with our first video podcast. We're also adding another new variable — we'll broadcast the Zoom meeting live through YouTube! We will start broadcasting at 8 pm ET on Monday, March 30th. The live stream will also be available for on-demand viewing through YouTube if you ca...
2020-03-2701 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Coronavirus, Supply Chains, and Just-in-Time; Adding Water to WhiskeyEpisode page In Episode 14 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh finish off another weekend by catching up, drinking whiskey, and talking shop.  In whiskey, we explore the idea of adding water to your whiskey. Rather than take the tradition as fact, the lean thinker must seek an understanding of cause and effect. We find some of the research, and perform our experiments to validate that it actually works.  We move on to a more serious topic, coronavirus or Covid-19, and its impact on your supply chain. We avoid any exploration in th...
2020-03-131h 13Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Don’t Drink Pacific Northwest Whiskeys While Standing in Ohno’s Circle?Episode page: http://www.leanblog.org/whiskey13 In Episode 13 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh reconnect in their first joint episode this year, after a couple weeks of guest hosts. Our last episode together was filled with Grinches, gremlins, and glitches, so it was nice to both be in a proper recording location and be able to focus on the conversation and the whiskey.  Our whiskey selections were on the theme of the Pacific Northwest, a growing region for whiskey. Mark's Westland American Single Malt Whiskey really specializes in using Oregon ingredients, including 5 d...
2020-02-141h 18Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Lean Goals, a King is Saved, and a 4-Day Work Week at MicrosoftEpisode page In Episode 11 of Lean Whiskey, Mark Graban gets a rest, and Jamie Flinchbaugh co-hosts along with long-time friend and colleague Susan Pleasant, who was first a client and later a partner. Susan brings 30 years of operations experience, and has consulted for 12 years, first at the Lean Learning Center and now with SPleasant Consulting. Jamie and Susan met for dinner last year at the IndustryWeek conference in Pittsburgh at a whiskey bar and restaurant, where Susan was introduced to Dalmore, which became our theme for the whiskey for the episode.  We discuss a...
2020-01-1058 minLean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)The Grinch Stole our Tech, Holiday Whiskey, Lean in Japan, and Getting Ready for 2020Episode page http://www.leanblog.org/whiskey10 In Episode 10 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh do their best to work through technology issues, as the Grinch clearly didn’t want us to record. We apologize if this affected the final product just a little bit, but the show must go on.  The two whiskey enthusiasts select something to drink that they think goes well with the holidays, as we both prepare to share this time with others. Unfortunately, neither of our selections are easily acquired, so these selections might have been more for our...
2019-12-201h 03Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Affordable Bourbon, Halloween, Air Travel, Six Sigma, and Lean as a 2nd JobEpisode page In Episode 9 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh link up on Halloween night to share a drink and ideas about lean. We discuss air travel, which we both experience in volume, and taste affordable whiskeys under $35.  We both agree handing out whiskey for Halloween would be a bad idea.  In the news, we discuss an article exploring the rise and fall of Six Sigma, and its relationship to GE. This is a topic that could keep us going for a few episodes, but we focus on how too much focus on th...
2019-11-051h 20Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Remembering Lee Iacocca, and Ross Perot; Speyside ScotchEpisode page -- http://www.leanblog.org/whiskey6  After the last episode with guest host Paul Critchley, I'm once again joined by Jamie Flinchbaugh for another "Lean Whiskey" podcast. In Episode 6 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh explore two icons as leaders and the impact they’ve had. Lee Iacocca and Ross Perot passed away recently, and we explore their impact on their companies and most importantly, on people.  We also enjoy a couple of Speyside single malt whiskeys, Jamie’s from Glenrothes and Mark’s from Balvenie. These are two differen...
2019-08-151h 01Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Nikka Whisky, Performance Reviews, KPIs, More Lean Pet PeevesShow notes: http://leanblog.org/whiskey4 In Episode 4 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh (and a cameo from his cat Rocco), join forces to enjoy a casual conversation -- mostly about lean and a little bit about whiskey. We recap Mark's recent trip to Louisville, including our friends at Glenns Creek Distillery, before tipping our glasses with Japanese whiskey, both from Nikka. Jamie is tasting the Nikka Taketsuru Pure Malt, named after the father of Japanese whiskey, Masataka Taketsuru. Mark is tasting the Nikka Coffey Malt, named after the Coffey Still.  Whi...
2019-07-171h 00Lean Coffee Talk (formerly known as Lean Whiskey)
Lean Coffee Talk (formerly known as Lean Whiskey)Our Lean Whiskey Debut; Fiat Chrysler Plan; Getting Started with LeanRecorded April 14, 2019 -- Mark and Jamie chat out their hopes for the podcast, “lean coffee,” a news story about a Fiat Chrysler plant, a reader question about getting started with lean, and more. In the very first episode of Lean Whiskey, Mark Graban and Jamie Flinchbaugh, longtime friends, lean thinkers, and whiskey enthusiasts, join forces to enjoy a casual conversation — mostly about lean and a little bit about whiskey. In Episode 1, which we labeled as a “wet run” instead of a “dry run”, we share some of our joint interests, explore our whiskey choices, react to an article...
2019-04-2545 min