Shows
Travel Trends with Dan ChristianLive from Arival: Interview Highlights Part 1Send us a textLive from Arival San Diego Part 1 – A Must-Listen for Travel Lovers! Get ready to immerse yourself in the future of travel! Part 1 of our exclusive series from Arival 360 in San Diego takes you behind the scenes of the dynamic tours and activities sector — aka 'the best of travel' This episode features insights from an all-star lineup of industry leaders, including:🥪 Ben Gollan, Founder, A Man and His Sandwich 🗼 Liz Philpot, Founder, EAT SEATTLE LLC🎈 Oskar Bruening, CTO & CoFounder, Peek.com☀️ Beth Santos, CEO, Wanderful🛶 Justin Buzz...2024-12-122h 00
The Voice of ExperiencesThe VoE Grand Finale: Highlights & Top Five from Season OneIn this episode, Stephen Joyce and Janelle Visser recap the first season of the Arival Voice of Experiences podcast. They discuss their favourite episodes, the variety of content they covered, as well as the top five episodes from Season One by listener ranking.
The top five episodes mentioned feature the following guests: 5) Peter Brown from Big Bus Tours, 4) Christian Watts from Magpie Travel, 3) Kelsey Tonner from Guest Focus, 2) Emmanuel Marot from Google, and 1) Johannes Reck from GetYourGuide.
Reviewing clips from these conversations, they highlight the importance of elevating the guest experience, the potential of AI...2024-07-3058 min
Convos and Cocktails with Janelle and StephenSasha's Banana AmoxicillinHey friends! Come and enjoy a brand new cocktail, the Banana Amoxicillin, mixed by the amazing mixologist, Sasha, as we celebrate Spring and the Season of Love, Lust, or both. We talk about the importance of regular STI testing and vaccinations and why these conversations need to be normalized. Stephen talks about his experience bearing it all at Wreck Beach, Vancouver's famous clothing optional beach, and Janelle shares her excitement over the Northern Lights. 2024-05-2237 minConvos and Cocktails with Janelle and StephenAmanda's Boba RunIn this conversation, Stephen and Janelle discuss their banjos (the things that bring them joy and meaning in life) and the importance of pursuing those passions. They also explore the challenges of finding fulfilling work and the role of human connection in the job search process. They emphasize the need to be open to opportunities, build relationships, and redefine how we define ourselves and others based on our jobs. The conversation ends with a call to skip small talk and focus on what brings us joy.2024-05-0343 minTravel Trends with Dan ChristianTours & Activities All Stars Talking 2024 TrendsSend us a textIn this episode of the Travel Trends Podcast, we've gathered three all-stars from the Tours and Activities world to share the key trends that are shaping our industry as we prepare for the summer travel season of 2024 and beyond. Our discussion begins with Stephen Joyce, Vice President of Content at Arival, who deepens our understanding with his extensive knowledge of social media strategies, content creation, and his insightful perspective on the tours sector. Stephen, a true expert in the field, also co-hosts the Arival podcast with Janelle Visser, offering a wealth of beneficial...2024-05-031h 17The Voice of ExperiencesOvertourism, Ticket Access, and More Hot Topics from BerlinSummary
In this episode, Stephen and Janelle discuss the hot topics panel from the Arival 360 Berlin event. They focus on the issue of access to attraction tickets for tour operators and the challenges they face in getting enough tickets to fulfill demand. They also explore the concept of concentrated tourism and the need to shift demand away from popular attractions to lesser-known, off-the-beaten-path experiences. The conversation highlights the importance of destinations, OTAs, and operators working together to create unique and interesting products that offer a more diverse and enjoyable travel experience for tourists.
Key Takeaways:2024-04-3050 minConvos and Cocktails with Janelle and StephenSasha's Grow a PearJanelle shares a recent experience at a performing arts show about finding joy and overcoming childhood trauma and abuse. Stephen reflects on his own childhood trauma and how he is learning to identify behaviours related to it. They share personal stories and explore the themes of healing, self-discovery, and finding joy. They also discuss the importance of setting boundaries, prioritizing self-care, and pursuing creative outlets. The conversation ends with a call to action for listeners to identify their own 'banjo' - the thing that brings them joy and fulfillment.2024-04-1939 minThe Voice of ExperiencesThe GetYourGuide Story with CEO Johannes ReckSummary
In this episode of The Voice of Experiences, Stephen Joyce and Janelle Visser discuss the Lunch and Learn interview with Johannes Reck, CEO of Get Your Guide. They highlight the unique format of the interview and the relaxed and conversational vibe it created. Johannes shares the founding story of Get Your Guide, which started as a student trip to Beijing and the frustration of not finding activities online. This led to the creation of Get Your Guide, initially as a peer-to-peer tour guide marketplace. They later pivoted to the Get Your Guide platform...2024-04-1551 minThe Voice of ExperiencesThe Future of AI in Experiences with Google's Emmanuel MarotIn this episode of The Voice of Experiences podcast, Stephen Joyce and Janelle Visser discuss the topic of AI in the travel industry. They review an interview with Emmanuel Marot, the Director of Product Management at Google, and explore the role of AI in trip planning and personalized recommendations. They also discuss the challenges of ranking and organizing information in the fragmented world of tours and activities. Overall, the conversation highlights the potential of AI to enhance the travel experience and provide more relevant and personalized recommendations. During the conversation, the speakers discussed the use of Gemini, Google's AI-powered...2024-04-0848 minConvos and Cocktails with Janelle and StephenClaudia's Penicillin (the Cure for Mommy Issues)Janelle and Stephen talk about car expenses, the high cost of living, travel planning, mommy issues, and the importance of finding happiness. They share personal experiences and reflect on the impact of external validation and societal expectations. Both Janelle and Stephen highlight the value of travel in broadening perspectives and finding common ground with people from different cultures. They emphasize the need for self-validation and the pursuit of joy in life.
Oh, and F*ck the Banks!
Keywords
car expenses, cost of living, travel planning, mommy issues, external validation, societal...2024-04-0549 minThe Voice of ExperiencesAn Immersive Conversation with Ana Araque from Imagine ExperiencesAnna Araque shares her journey from a background in hospitality and tour operations to creating immersive experiences. She discusses her time working at The Shard and her transition to consulting. Anna also talks about the impact of COVID-19 on the travel industry and the future of travel experiences. Imagine Experiences creates immersive and interactive tours and activities that allow people to step into the world of their favorite movies and stories. They aim to revamp the tourism offering by providing unique and engaging experiences that go beyond traditional sightseeing. The inspiration for their experiences comes from a love of...2024-03-2654 minConvos and Cocktails with Janelle and StephenSwedish Gin & Tonic a la MeatballsIn this conversation, Stephen and Janelle catch up on Janelle's recent travels in Scandinavia. They discuss the concept of hygge and its importance in Danish culture. Janelle shares her experiences in Denmark and Sweden, including the tradition of fika. They also talk about the benefits of solo travel and making connections with new people. The conversation concludes with Stephen reflecting on his exhausting trip and experiencing FOMO. The conversation covers various topics related to post-trip experiences, cultural differences, body image, and missing loved ones. It also includes anticipation for a movie night and the joy of uncovering secrets in...2024-03-1543 minThe Voice of ExperiencesA Cup of Tea with Catherine Warrilow at Paddington StationIn this conversation, Catherine Warrilow discusses her journey into tourism, travel, and brand strategy. She emphasizes the importance of targeting a specific demographic and differentiating small operators in a competitive landscape. Catherine also highlights the significance of consistency in brand messaging and building brand recognition for small operators. She shares insights on measuring success and conversions in the experiences space. Finally, Catherine explores the concept of building a community and nurturing relationships with customers.
Takeaways
Target a specific demographic and tailor your messaging to engage that audience.
Consistency in brand...2024-03-1233 minConvos and Cocktails with Janelle and StephenViktor's Berlin Old FashionedIn this episode of Convos and Cocktails, Janelle and Stephen and their guest Brennen discuss imposter syndrome, childhood trauma, navigating the professional world without a degree, the impact of upbringing on self-doubt, marriage and relationships, and strategies for surviving time changes while traveling. The conversation is candid and unfiltered, providing insights and personal experiences all while consuming an Old Fashioned made by Viktor in a hotel bar in Berlin.
Takeaways, in case you really need them 😂
Imposter syndrome is a common experience, often stemming from childhood trauma or high expectations fro...2024-03-0639 minConvos and Cocktails with Janelle and StephenTate's Currant-ly Absinthe Father (AKA Daddy Issues)In this episode of Convo's and Cocktails, Stephen and Janelle discuss various topics including upcoming travels, loneliness, solo travel, Valentine's Day, secret agents, and the importance of personal space.
Takeaways
Solo travel can be an empowering and invigorating experience, allowing individuals to connect with themselves and new communities.
Aloneness should be treasured and seen as an opportunity for self-discovery and personal growth.
Valentine's Day can be difficult for those who are not in a romantic relationship, but it can also serve as a reminder of the potential for future connections.
The concept of...2024-02-2840 minThe Voice of ExperiencesLove, London, and the Rise of Video in Travel with Jessica DanteIn this episode, Janelle talks with Jessica Dante, Founder of Love and London, a social media content creation company that is focused on providing content for travellers coming to London. Jessica talks about the inspiration for the company as well as their strategy behind using video and how their content has changed over time. Jessica also provides some useful tips on how tour operators can use video to promote their business on platforms like TikTok, Instagram, and YouTube.
You can find out more about and connect with Jessica and Love and London here:
Jess...2024-02-1744 min
Convos and Cocktails with Janelle and StephenManjo's Modified Golden HourWelcome friends. Come join us at our special table at Ressurection Distillery as we sip on a cocktail called the Golden Hour modified by one of our fave mixologists, Manjo. Our conversation revolves around Janelle's recent artist retreat, dealing with trauma, healing, change, and Stephen's penchant for people pleasing . It gets pretty deep, pretty fast so clutch those pearls and let's dive into the lives of two ordinary people just trying to make sense of the World and live their best lives.2024-02-1635 minThe Voice of ExperiencesThe Magical Journey of Peter Brown, Big Bus ToursIn this episode, Stephen, Janelle, and Jeff speak with Peter Brown, Director of Business Development at Big Bus Tours. Peter is a long time member of the “Best of Part of Travel” club. He’s got over 20 years of experience in tours, activities, and attractions working for companies like Big Bus, Walks / City Experiences, Peak Adventure Travel, and Trek America where he learned to play guitar! He is truly a Voice of Experience. You'll learn more about Peter's journey from tour guide, to risk management professional, to head of businesses development for one of the most recognized sightseeing brands in the wo...2024-01-2948 minThe Voice of ExperiencesLeadership Lessons with Scott O'Neil, CEO Merlin EntertainmentsCEO and Co-founder of Arival, Douglas Quinby, sits down with Scott O'Neil, CEO of Merlin Entertainments. Merlin is one of the largest attractions companies in the world with brands including Madame Tussauds, Legoland, the London Eye, and many others. In this conversation, Scott shares his insights on ai, leadership, entrepreneurship, family, and more. The conversation was originally recorded at the Arival 360 event in Orlando.
You can find out more about our guest here:
Scott O'Neil - CEO Merlin Entertainments
Douglas Quinby - CEO and Co-founder of Arival
Connect with the hosts of...2024-01-1949 min
The Voice of ExperiencesWhat is old is new again - Marketing with Nate Andrew, Brennen Bliss, and Renee VentriceIn this episode, your hosts Janelle and Stephen discuss online and offline marketing with interviews from Nate Andrews of Blend Marketing, Brennen Bliss of Propellic, and Renee Ventrice of Cork & Keg Tours. Included in the episode are some references to resources that you might find useful including:
Arival Guide to Marketing with Google
The 2024 Experiences Traveler Outlook
The 2024 Tour Taker Report
You can find out more about our guests here:
Nate Andrew - Blend Marketing
Brennen Bliss - Propellic
Renee Ventrice - Cork & Keg Tours
Connect...2024-01-1844 min