Shows
The Business of a Clinic (BOAC)E#36 with Joshua Catlett: Why Most Clinic Owners Are Not Exit Ready | BOACJoshua Catlett bought his first private healthcare practice at around 22 years old.He started at the front desk, answering phones, making tea, fixing the website, managing the diary and learning how a clinic actually works from the inside. That first practice eventually became the foundation for BodySet, a 36-site healthcare group that went on to take private equity investment.Today, Joshua is the Founder and Managing Director of Verilo, a specialist healthcare business brokerage and advisory firm supporting clinic owners through valuation, sale, acquisition and exit planning.In this episode, Jared Aron speaks...
2026-06-051h 03The Business of a Clinic (BOAC)E#35: Oliver Abrams on MSK, Clinic M&A, Private Equity, Dental Rollups & Patient Retention | The Business of a ClinicIn this episode of The Business of a Clinic, Jared speaks with Oli, Director of M&A at Kinetico Health, about what makes a private healthcare clinic valuable, scalable, and ready for acquisition.Oli shares his journey from dental M&A into MSK, what he learned from the consolidation of the dental market, and why MSK is now entering a new phase of professionalisation, partnership, and group-building.The conversation explores the full M&A process: origination, heads of terms, due diligence, commercial review, legal challenges, partner onboarding, and integration. Jared and Oli discuss what acquirers...
2026-06-0155 minThe Business of a Clinic (BOAC)E#34: Jared Aron on Patient Leakage, AI Receptionists, WhatsApp & Clinic RevenueWhat if your clinic’s biggest growth problem is not a lack of new patients — but the patients you already paid to acquire, consulted, and then quietly lost?In this episode of The Business of a Clinic, Sean and Jared Aron explore the hidden revenue leaks inside private healthcare clinics: failed consult progression, unrecovered cancellations, lapsed patients, weak lead follow-up, disconnected CRM/PMS data, and the temptation to “just put AI on it.”Jared explains why cost-per-lead can be a misleading metric, why consult leakage is often more expensive than billing leakage, and why patient operatio...
2026-05-2945 minThe Business of a Clinic (BOAC)E#33 | Oliver Abrams on Dentistry, Front Desk, Sales, AI & Why Patients Disappear | The Business of a ClinicIn this episode of The Business of a Clinic, Jared speaks with Janine from the Dental Recruit Network about dentistry, recruitment, staff turnover, treatment coordinators, patient recall, AI, and why dental practices lose patients they already worked so hard to acquire.Janine shares how her team achieves a 95% permanent recruitment success rate, why matching candidates to the culture of a practice matters as much as technical skill, and why the modern dental front desk has become one of the most overloaded roles in private healthcare.The conversation explores the changing role of reception, the rise...
2026-05-2944 min
Roll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 30Previously:
In our previous episode, as the companions make camp around the peaceful iron pillar infused with golden mystical ight, Eilwen, during her watch activates her magic and calls the shadows to try to unlock the secrets of the pillar. One of the two-dimensional beings made of shadow stuff tries to lead her astray through a shadowy twisting door. But she resists and binds the shadows to her will. She then uses the sapphire amulet to interact with the iron pillar. She sees a vision of the past. Her mother, Arwed, a beautiful young woman, with blue...
2026-05-2940 minThe Business of a Clinic (BOAC)E#32 | Krista Farrell, Neurology, Patient Safety, AI, Booking Hell & Future of Care | The Business of a ClinicIn this episode of The Business of a Clinic, Jared speaks with Dr Krista, a consultant neurologist and member of Coherent’s Medical Advisory Board, about what patient experience really means when you look beyond the consultation room.They discuss the day-to-day work of a neurologist, the hidden administrative machinery behind clinical care, why communication is often the biggest source of patient frustration, and why something as simple as booking an appointment can still involve days of back-and-forth emails.The conversation explores the tension between healthcare and technology: why patients want one-click access, why doctors ar...
2026-05-2741 minThe Business of a Clinic (BOAC)E#31 | AI Receptionists, Orphaned Patients & the Future of Clinic Operations | Business of a Clinic (BOAC)In this episode of The Business of a Clinic, Jared Aron and Sean explore why the next wave of clinic growth will not come from more software, more front-desk hires, or reactive patient communication.The conversation starts with Jared’s path from teaching high school to building in healthcare, and moves into the deeper operating problem inside modern clinics: patients fall off track because nobody owns the relationship once they leave the room.Jared explains why “proactive patient engagement” is becoming a category, why clinicians rarely have the time or structure to manage follow-up properly, and wh...
2026-05-1341 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 29Roll, Ponder, and Play is now on YouTube! Check it out here: https://www.youtube.com/@RollPonderAndPlay
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Previously: View Previous Episode
In our previous episode, Eilwen, Aron, Seith and their small wyvern companion, Scratch, leave Greenhome, the ruined palace where Eilwen fou...
2026-05-1333 minThe Business of a Clinic (BOAC)AI Receptionists, Orphaned Patients & the Future of Clinic OperationsIn this episode of The Business of a Clinic, Jared Aron and Sean explore why the next wave of clinic growth will not come from more software, more front-desk hires, or reactive patient communication.The conversation starts with Jared’s path from teaching high school to building in healthcare, and moves into the deeper operating problem inside modern clinics: patients fall off track because nobody owns the relationship once they leave the room.Jared explains why “proactive patient engagement” is becoming a category, why clinicians rarely have the time or structure to manage follow-up properly, and wh...
2026-05-1241 minThe Business of a Clinic (BOAC)E#30 | Dr. Shaima Villait, What Doctors Learn After Becoming Clinic Owners | Business of a ClinicIn this episode of Business of a Clinic, Jared sits down with Shaima, a private GP with more than 20 years of experience in private general practice and co-founding director of Chelsea Medics.They explore how private GP practice has changed over the last two decades, from the increasing demand for private appointments to the rise of more informed patients using Google, ChatGPT and online health information before they ever enter the clinic room.Shaima shares how this has changed the role of the doctor. Patients now arrive with more...
2026-04-2830 minThe Business of a Clinic (BOAC)E#29 | Joëlle Rotsaert on Building Injectual: Brand, Bookings, Hospitality and the Future of InjectablesJoëlle Rotsaert, founder of Injectual, joins us to talk about what it really takes to build a modern aesthetics brand.We cover Joëlle’s journey from fashion into aesthetics, the personal experiences that shaped her view of the industry, and why she believed there was room for a more focused, more design-led, more culturally relevant injectables brand. We also discuss why many clinics weaken themselves by offering too much, how Injectual built around a clear specialty, and why Joëlle sees injectables as something that can be safe, premium, and still feel accessible.The c...
2026-04-2443 min
No Appointment NecessaryThe Revenue Leakage Most Clinics Never Track - With Jared at Coherent HealthcareOverviewPart honest conversation, part industry insight, this episode explores one of the most misunderstood topics in healthcare: sales.Most clinics think they have a marketing problem. In reality, many have a follow-up problem. Enquiries come in through forms, phone calls, WhatsApp, social media, and email, but too often nobody really knows what happens next. Patients drift away, systems miss them, and clinics lose revenue without ever spotting where the leakage is happening.In this episode, Michael sits down with Jared Aron, founder of Coherent, to talk about why sales should...
2026-04-2048 min
The Pan Am PodcastEpisode 63: Operation Babylift: Carried Home and the Bonds That EndureSend us Fan MailIn this episode, host Tom Betti is joined by three special guests - Pan Am flight attendant Karen Walker Ryan and adoptees Carol Mason and Dr. Matt Steiner - to mark the 51st anniversary of Operation Babylift, the frantic evacuation ordered by U.S. President Gerald R. Ford of Vietnamese war orphans in the final days of Saigon in 1975.But this episode is about more than history. It is about what happens to people after history moves through them. It is about memory, identity, and the bonds that form in the...
2026-04-191h 39The Business of a Clinic (BOAC)E#28 | PE-Backed Clinics, Profitability, Asset Value & Growth Without More Marketing Spend | The Business of a Clinic (BOAC)What do private equity-backed clinic groups understand about growth that many clinician-led practices miss?In Episode 28 of The Business of a Clinic, Jared breaks down why PE-backed operators and non-clinician leaders often grasp Coherent’s value faster. The answer is not that they care less about care. It is that they are trained to think in terms of store-level efficiency, organic revenue growth, patient economics, and asset appreciation. The conversation explores how patient leakage affects site-level productivity and clinic value, why many of the biggest growth opportunities are hidden inside the patient journey, and why hea...
2026-04-1016 min
America At Night with McGraw MilhavenFrannie Block on Jared Isaacman & America’s Return to the Moon, Aron Solomon on Trump and IranOn America at Night with McGraw Milhaven, Frannie Block of The Free Press discusses Jared Isaacman and the growing push to return Americans to the Moon, including the significance of the Artemis II mission and what it means for the future of space exploration.
Next, Aron Solomon, renowned legal analyst and Chief Strategy Officer for AMPLIFY, joins the show to analyze the latest developments involving former President Trump and tensions with Iran, and what the legal and political implications could be.
Then Dr. Katherine Ramsland, forensic psychologist and criminal justice professor known for her work...
2026-04-101h 59The Business of a Clinic (BOAC)E#27 | Clinic Margins, Bad Leads, Private Equity, Neko Health & Botox Clubs | The Business of a Clinic (BOAC)In this episode of The Business of a Clinic, Jared sits down with Michael Schumacher, co-founder of HMDG, to talk about what is actually changing in private healthcare — and what still is not. They get into why healthcare remains slow to innovate, why so many clinics struggle to adopt technology well, and why AI tools like receptionists or voice agents often sound more impressive than they perform once they hit real clinic workflows. Michael shares his view on the Private Practice Barometer, what it reveals about clinic margins and ben...
2026-04-081h 16The Business of a Clinic (BOAC)E#26 | Dr Arnold Gangaidzo, From Zimbabwe to Dental Practice Ownership, on Building Lancashire Smiles | The Business of a ClinicIn Episode 26 of The Business of a Clinic, Sean sits down with Dr Arnold Gangaidzo, founder of Lancashire Smiles, to talk about the real journey behind building a private dental practice from the ground up. Arnold shares his path from Zimbabwe to the UK, why missing out on medical school turned out to be a blessing in disguise, and how dentistry became the right path for someone who wanted both healthcare and entrepreneurship. They get into what clinic ownership actually looks like when the Instagram version ends: builders missing deadlines, CQC timing, rent-free periods disappearing, lo...
2026-04-0341 minThe Business of a Clinic (BOAC)Hands-On Care, AI Hype, Cost Per Consultation & Clinics | Business of a Clinic E25What kind of healthcare will AI actually transform first?In this episode, Jared and Sean unpack one of the most important distinctions in modern healthcare: hands-on care vs cognitive care. Hands-on care requires the patient to physically be there — dentistry, physiotherapy, chiropractic, dermatology, aesthetics — while cognitive care can often be delivered remotely through diagnosis, advice, or telehealth. That difference matters because it shapes how AI will be adopted, where it will create leverage, and why the future of in-person care will still be deeply human for a long time. They explore why the real...
2026-03-2041 minThe Business of a Clinic (BOAC)Private Medicine, Patient Retention, Healthcare AI, Clinic Systems, Future of Care | BOAC Podcast #24Healthcare often focuses on clinical outcomes — but the operational reality behind delivering care is far more complex.In this episode of Business of a Clinic, Jared Aron sits down with Dr. John Chinegwundoh, consultant physician and Chief Medical Officer at Coherent Healthcare, to explore what actually happens behind the scenes of modern medical practice.Drawing on more than two decades of experience across the NHS and private healthcare, John shares his perspective on how healthcare systems really function — not just clinically, but operationally.The conversation explores the growing gap betw...
2026-03-1433 minThe Business of a Clinic (BOAC)Healthcare Is the Edge Case, Autonomous Front Desk, Start-to-Finish Care E#23Most healthcare providers believe they already “do follow-up.”They call twice. They send an email. They assume patients will come back when they need care.But when you open the practice management system and ask one simple question —How many patients currently have no next appointment booked?— the answer is often uncomfortable.In this episode, we unpack the structural patient drift problem inside private healthcare clinics:• Why up to 50% of patients who start care never complete it • Why “we already follow up” rarely means what p...
2026-03-0420 minThe Business of a Clinic (BOAC)The Invisible Leaky Bucket, White Space, Patient Drop-Off & The Math of Scaling a Clinic | BOAC E#22Most clinics believe retention is strong.The diary looks full. Revenue is up. Marketing is working.But beneath the surface, patients are quietly falling off track.In this episode of Business of a Clinic, Sean and Jared unpack one of the most misunderstood problems in healthcare operations: invisible patient leakage.This is the silent drop-off that happens at every stage of the journey:New inquiries that never get followed upConsultations that don’t convertCancellations that aren’t rebookedPatients discharged without continuityThousands of active patients with n...
2026-02-211h 02The Business of a Clinic (BOAC)Selling a Clinic, De-risking the Principal, Black Ball Tech in Healthcare: AI Receptionists, Overcorrection Risk | BOAC #21What actually makes a clinic valuable? In this episode, Sean and Jared unpack the uncomfortable truth: great clinicians aren’t enough — the business is won or lost in the operational “plumbing” around care. They explore patient retention as an asset, the gap between “booked” and “completed” care, and why many clinics look healthy on the surface but fall apart under diligence.From there, the conversation turns to AI: AI receptionists, AI scribes, and the hyped “AI doctor.” The key question isn’t capability — it’s responsibility. Who checks the work? Who holds the risk? And what happens when AI introduces a “veri...
2026-02-1633 minThe Business of a Clinic (BOAC)The New Breed of Clinic Owners, Project Alpha, Selling to Private Equity | BOAC Podcast #20Every clinic starts with a simple promise: give great care to the patient in front of you. But scale changes everything.In Episode 20, Jared unpacks a core paradox: your clinic has finite capacity (rooms, hours, staff) — but your patient history grows forever. That mismatch creates “leaks” across the journey: leads that aren’t worked, consults that don’t convert, cancellations, DNAs, recalls, and quiet drop-offs. Most clinics respond by spending more on acquisition… while the bucket keeps leaking.He then breaks down why PMS/EMR systems weren’t built to own conversion...
2026-02-1249 minThe Business of a Clinic (BOAC)Front of House Is Sales: Follow-Up, Confidence & Why Clinics Leak Revenue | BOAC #19In this episode of The Business of a Clinic, we speak with Sara Cheeney, Founder and Director of Pure Perfection, an established medical aesthetics clinic in North Wales, UK and a client partner of Coherent.Sara brings a rare combination of perspectives: a medical professional who embraces sales, targets, and commercial ownership — and sees first-hand how clinics quietly lose revenue despite delivering excellent care.This is a candid, ground-level conversation about what actually breaks inside clinics as they grow.We discuss:Why front of...
2026-02-0833 minThe Business of a Clinic (BOAC)E#18 - Clinic SOPs, Follow-Up Debt, Your Clinic CRM Doesn't Have a UserIn this episode of The Business of a Clinic, we unpack the operational realities behind SOPs, follow-up, and patient retention — and why most clinics unknowingly leak patients long after treatment, consultations, or enquiries.We discuss why SOPs are rarely fully documented, how critical context lives inside people’s heads instead of systems, and why this creates risk when clinics attempt to automate or scale.The conversation also introduces the concept of follow-up debt — the slow accumulation of missed follow-ups, stalled patients, and unresolved issues that quietly undermine growth and patient trust.
2026-01-2939 minThe Business of a Clinic (BOAC)Patient Follow-Up, Recall & Why Clinics Lose Patients After Great CareMost clinics deliver excellent care in the treatment room — yet still lose patients quietly, months or even years later.In this episode of The Business of a Clinic, we break down where patient journeys actually fail, why recall is misunderstood, and why follow-up is one of the most strategic (not administrative) functions in healthcare.We explore why patients don’t “leave” clinics — they drift — and how manual processes, overloaded front desks, and misapplied technology create invisible drop-off across the patient lifecycle.In this episode, we cover:Why the patient jour...
2026-01-2326 min
The Business of a Clinic (BOAC)Why Clinics Fail at Software, Patient Follow-Up, Risk, and the User Problem (BOAC E14)Most clinics don’t have a technology problem. They have a user problem.In this episode, Jared Aron breaks down why even “modern” practice management systems (PMS/EMR/EHR) often get used at 10–20% of their potential in real-world clinics — and why that gap creates downstream issues like DNAs, cancellations, poor follow-up, lost revenue, and hidden clinical/legal risk.We dig into the category error of using a booking system like a CRM, why clinics end up stacking multiple disconnected tools, and why “we already send reminders” doesn’t solve what happens after a patient goes qui...
2026-01-1622 minThe Business of a Clinic (BOAC)Why Patient Relationships Don’t Belong at the Front Desk | Episode #13 The Business of a Clinic by Coherent HealthcareMost clinics believe their CRM is “good enough.”In reality, many are quietly losing patients, follow-ups, and revenue because they’re using systems that were never designed for healthcare.In this episode of The Business of a Clinic, we unpack why generic CRMs — from HubSpot to Pipedrive to GoHighLevel and even healthcare-branded variants — fail to support real patient journeys. These tools assume linear funnels, predictable triggers, and email-first engagement. Healthcare doesn’t work that way.Patients pause, disappear, return months later, change channels, ask emotional questions, and move through care in anything but a straight l...
2026-01-1121 minThe Business of a Clinic (BOAC)How Clinics Can Scale Human Care Without Losing the Personal Touch | The Business of a Clinic Podcast #12Most clinics believe they deliver great patient experience — and inside the building, they usually do.So why does engagement so often break down once the patient walks out the door?In this episode of the BOAC Podcast, we unpack the hidden gap in modern healthcare operations: the failure to actively manage patient relationships beyond appointments, reminders, and transactions.We explore why traditional Practice Management Software (PMS) and CRMs fall short, and why Patient Relationship Management (PRM) is a fundamentally different discipline — one that blends people, process, and technology to extend care acro...
2025-12-1946 min
BORN PRIMITIVE OUTDOOR PODCASTThe Widest Bull Ive Ever Seen with Bill Coffin & Jared Strang | Ep. 59 | Born Primitive Outdoor Podcast with Aron SnyderAron welcomes Bill Coffin and Jared Strang to this weeks podcast. Aron guided Bill and Jared on a backcountry elk hunt in Wyoming after the outfitter, Blake Chamley, broke his back during a horse accident. They have a great time recounting the hunt and the camp shenanigans that ensued.
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2025-12-181h 32The Business of a Clinic (BOAC)Why Clinics Fail at Recall: The Hidden Systems, Behaviours & Blind Spots Killing Growth | BOAC E11Every clinic believes they “do recall.”But in reality? Most are running a blunt, ineffective, unmeasured process that leaks revenue, frustrates patients, and quietly erodes growth.In this episode, Jared breaks down why patient recall, reactivation, and ongoing engagement cannot be done well in-house — and why clinics consistently underestimate the complexity of doing it properly.We unpack:🔍 The myths clinics believe about recall“We call patients the moment they miss an appointment.”“We send three emails and three phone calls — so we’re on top of it.”“Our team is great with lead...
2025-12-0528 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 27Previously:
In our previous episode, Eilwen investigates the ruined palace at Greenhome while Seith and Aron take their rest. She finds a cellar and beyond the cellar a prison--a prison where manacles where wrenched free from their mountings and the door burst asunder! She feels a darkness and evil emanating still from that prison and flees back to the ground floor. She begins to piece together that perhaps whatever was in the prison is where the fighting originated from that slew so many and caused the fall of Greenhome. This is confirmed when later, amidst the ruins o...
2025-11-2227 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 26Previously:
In our previous episode, Inside Greenhome, the above-ground ruined building built for the queens of old, Eilwen hears sounds of fighting above her. Rushing to investigate, she sees Seith's bloody and still form rolling down some stone steps towards her. He's alive but hurt and soon loses consciousness. She proceeds up the stairs and is ambushed by a savage varou who leaps out of her from the shadows. She avoids taking harm and sends two arrows into it before sending it to the ground and crushing its neck. After she defeats the varou, she finds a...
2025-11-1527 minThe Business of a Clinic (BOAC)Glossary of Revenue Malpractice: Why Your Clinic Is Leaking Money (and Patients)In this glossary-style episode, we unpack the hidden patterns of “revenue malpractice” that quietly drain private clinics of profit and patient outcomes.We walk through a series of core concepts and give real-world examples from front desks, physio clinics, dentists, and hospitals, including:The Leaky Bucket – pouring money into marketing while patients fall out of the funnelFront of House Empty Desk – unanswered phones vs. a true revenue mindsetAdmin Fog – why a constantly busy front desk still doesn’t move the business forwardRevenue Orphan – when nobody actually owns...
2025-11-1455 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 25Previously:
In our previous episode, when dawn comes, Eilwen and Scratch make their way back near the escarpment where their camp had been attacked two days before. Together, they arrive in the treeline and study the clearing where their camp had been. Amidst the din of cawing ravens and buzzing flies feasting on the fallen slaughtered horses, Eilwen finds that her brother, Aron, and Seith must have run into the woods, the same woods she had been in, just a different direction.
For hours she and scratch follow the tracks through the verdant woods, and...
2025-11-0842 minThe Business of a Clinic (BOAC)Front of House, Sales Desk & the Human Touch | The Business of a Clinic, Episode 08
2025-11-0335 min
Mozigrund PodcastTRON: ARES - MI az isten volt ez? | Podcast🎬 Ebben az adásban a Faun és Áron beszélgetnek az új Tron, az Ares(Árrés?) filmről, és hogy ezen a filmen még a Nine Inch Nails sem segített.💬 Írd meg kommentben, te hogy láttad a filmet!Röviden:Egy Ares nevű, magasan fejlett programot a digitális világból a valós világba küldenek egy veszélyes küldetésre. Ez lesz az emberiség első találkozása mesterséges intelligenciájú létformával.Iratkozz fel csatornánkra ► https://tinyurl.com/GyereaGrundra🎙️Résztvevők: Faun, Áron🎬 Vágta: Oswald🎧 Szignál hang: Sütő András 📅A felvétel idő...
2025-10-3135 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 23Previously:
In our previous episode, in the gray early-morning hours, during their breakfast, Eilwen, Aron, and Seith are ambushed by a group of Varou, who, using the thick fog to get in close, were able to attack their camp. In the ensuing fight, as their horses are being slaughtered, Eilwen is wounded in the forearm, and due to the thick fog, and the chaos of battle, is separated from Aron and Seith. Failing to find either her brother or Seith and failing to gain the upper hand in her one-on-one combat, she turns and flees into the wi...
2025-10-2722 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 22Previously:
In our previous episode, Eilwen, Aron, and Seith are reunited near Seith's home, with Aron leading several horses. While Seith is gathering supplies for a departure from Redcrag, Aron reveals that they have little some time but not much if they are to stay ahead of their pursuers from the Wolf Fang Clan. By the light of moon and stars, they consult the Wolf Fang Clan's map that Eilwen took from Mattox's second story room in Redcrag's inn. Hoping to both lose their Wolf Fang Clan pursuers and avoid Uzak's south-marching warband, Eilwen asks about a d...
2025-10-1825 minThe Business of a Clinic (BOAC)Leadership, Scaling a Clinic & The Role of AI in Private Healthcare | BOAC Episode #6In this episode of The Business of a Clinic, we speak with Guy Mayout, Managing Director of The Cadogan Clinic — one of the UK’s leading plastic surgery and dermatology hospitals.Guy shares how he helped the clinic grow from a family-run specialist practice to one of the most respected names in aesthetics and dermatology, earning an Outstanding CQC rating for leadership. He discusses what it really takes to scale a private clinic, from firefighting and building systems to maintaining culture as headcount grows.We explore:💡 The operational and cultura...
2025-10-1411 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 21Previously:
Welcome to Episode 21 of the Queen of Shadows Podcast on Roll, Ponder, and Play! I'm Jared Hess, your friendly neighborhood game master, solo-player, author, and narrator. In our previous episode, as night falls in the settlement of Redcrag, Seith allows Eilwen to keep the baby wyvern, Scratch, in his shed prior to Eilwen, Aron, and Seith leaving to confront Mattox, a ne'er-do-well and local to Rockriver in the employ of Uzak and the Wolf Fang Clan.
Once the beast is settled with some meat inside the shed, they leave it to seek out their f...
2025-10-1241 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 20Oct 7, 2025 - (I've reuploaded this file to capture some corrections.)
Previously:
In our previous episode, Eilwen and her brother Aron make their way down out of the frozen heights of the Veiled Mountains into another mountainous region, much lower in elevation, known as the Tempest Hills. Still considered the highlands, these high golden alpine meadows are alive with bees, butterflies, and birds and are framed with tall thick pines. The landscape seems rich with verdant life when compared against the sterile cold of her home region, the Veiled Mountains. Against this picturesque backdrop, they find...
2025-10-0536 minThe Business of a Clinic (BOAC)Clinic Revenue, AI Agents, Back Office, Front Office & Patient Delight | BOAC Episode #5What can we learn by comparing the US and UK healthcare landscapes? In this episode, we dive into the starkly different market dynamics shaping innovation, adoption, and patient experience across both systems. From AI-driven medical scribes to end-to-end clinic transformation models, we explore which solutions actually move the needle for providers and patients alike.We cover:Why the US healthcare market breeds faster adoption and bolder innovation than the UKThe role of AI in admin, process transformation, and patient engagementThe rise of medical scribes and voice AI — and where they fall shortWhy clinics need to rethink th...
2025-10-0234 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 19Previously:
In our previous episode, Eilwen and Aron finally made their way through the large pile of rock and continue their journey through the subterranean depths. In one area, they find some strange blue-glowing water that would pass through living matter with little effect, but would affix itself to unliving matter such as stone or metal. Eilwen pulls out her sword and lets the dribbling glowing stream of magical water run over its iron blade, and the metal takes upon it a faint blue sheen, even when dried. The light is not as bright as a torch, bu...
2025-09-2742 minThe Business of a Clinic (BOAC)Clinic Sales Desk: Front Desk vs Sales, from £1m to £5mReception can’t run your pipeline. Episode 04 defines a Clinic Sales Desk — the dedicated function for converting enquiries, taking deposits, and re-engaging lapsed patients. We cover ownership of revenue, why “sales” in healthcare is patient guidance, and a practical framework to grow from £1.2m to £5m without adding headcount prematurely.Show notes (bullet highlights)Sales Desk vs Front Desk: Separate functions; sales = conversion, deposits, show-up rate, and recall.Ownership: Revenue is an owner-level accountability; practice managers are stretched — don’t bury sales under admin.Redefining “Sales”: Not...
2025-09-2528 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 18Previously:
In our previous episode, Eilwen and Aron finally made their way through the large pile of rock and continued their journey through the subterranean depths. In one area, they found some strange blue-glowing water that would pass through living matter with little effect, but would affix itself to unliving matter such as stone or metal. Eilwen pulls out her sword and lets the dribbling glowing stream of magical water run over its iron blade, and the metal takes upon it a faint blue sheen, even when dried. The light is not as bright as a torch...
2025-09-2037 minThe Business of a Clinic (BOAC)How Modern Clinic Owners Scale Patient Experience | The Business of a Clinic PodcastThis episode explores the new generation of private clinic owners—commercially minded clinicians who pair great medicine with great operations. We discuss how hospitality principles are reshaping patient experience, why front-office execution determines cash flow, and where AI is (and isn’t) ready for prime time. Most importantly, we break down the single highest-leverage move any clinic can make this quarter: patient recall—what it is, how to run it, and the results you should expect.What you’ll learnThe traits of modern, tech-savvy clinic operators (and why they think about liquidit...
2025-09-1939 minRoll, Ponder, and Play - Dramatized Solo RoleplayQueen of Shadows - Episode 17Previously:
In our previous episode, Eilwen, Aron, and Kyffin venture into the dark subterranean ruins beneath the tower of the Husk, Edris, hoping to pass through to the other side of the mountains. They move through a huge rectangular-wrought chamber with large finely-crafted statutes carved into the pillars holding up the ceiling. The artistry is similar to what they found on the mask of the shriveled warrior on the surface and to the workmanship of the bridge where they hunted the birds. They surmise that this must be the handiwork of the elves, and at one time, o...
2025-09-1234 minThe Business of a Clinic (BOAC)Beyond the Clinic Room: Why Profit and Care Must Work TogetherWhen I ran my own clinic, I saw first-hand how broken healthcare operations can be. The care inside the treatment room was world-class, but everything around it—payments, follow-ups, patient experience—was messy, inefficient, and often painful for both staff and patients.In this episode, I share what I learned about why profit and care must work together. This isn’t about squeezing patients for money—it’s about building systems that reduce friction, improve retention, and ultimately allow clinicians to spend more time doing what they do best: delivering great care.We talk about lessons fr...
2025-09-1032 min