Shows
Hear Me See MeEpisode 25: What happens when you call 988? One-on-One with Jared AutenWe often let you know that the 988 Lifeline is there 24/7 if you need help. But what happens when you call the number? And who should call?
Jared Auten, crisis communications manager with HealthSource, takes us through it step by step, and reveals the very personal motivation behind his work.
2025-04-0833 min
Telehealth UnmutedJared Auten and Meg Hasselman: Headquartering Hope in Kansas - Episode #20In this episode, we are joined by Meg Hasselman and Jared Auten of Headquarters Kansas. We discuss the impact of the 988 Suicide and Crisis Lifeline in Kansas and how digital health can be integrated into Suicide prevention efforts.
If you or someone you know is in need of support, please call the 988 Suicide and Crisis Lifeline.
HeadQuarters Kansas Social Media:
Facebook
Youtube
Sources:
Poll of Public Perspectives on 988 & Crisis Response (2023) | NAMI: National Alliance on Mental Illness
2024-01-2947 min
Talk to People Podcast#41 - Jared Auten: The Art of Compassionate Communication, Insights from a Crisis Line DirectorJared Auten, LMSW, is the Crisis Line Director at HeadQuarters Kansas in Lawrence, KS. His work currently focuses on crisis center operations and 988 Suicide & Crisis Lifeline implementation and integration in Kansas. I view people who answer calls on the Suicide and Crisis Lifeline as the Navy Seals of communication. Their ability to listen, ask questions, help search through intense emotion, and collaboratively bring someone to a safer place is incredible. Due to this - I spent a lot of this episode asking about ways to employ these conversational and social skills in our everyday relationships and how t...
2023-10-021h 17
Ring RingEp. 22: Compassionate Assertiveness(8 mins of silliness, so skip ahead if your short on time in your life) Assertiveness 2.0; the importance of consultation/ supervision; the power of foundational counseling skills in deescalation; compassionate assertiveness; what defines a productive call?; managing our measurement of success; responding to aggressive & manipulative behaviors; the role of trauma; the role of self-worth; mindful self-compassion; and more.
2021-12-0857 minRing RingEp. 21: The Ambivalence Statement Is My Higher Power(This one is from a while ago, sorry) Kristin's foreshadowing of what ultimately came; shallow opinions about Glennon Doyle's Podcast: We Can Do Hard Things (it's actually really good); ambivalence: how we do what we do; DBT Skills Group with Michael Riquino; reflecting dilemmas vs. ambivalence statements; ambivalence and grief; Kristin delivers an expert AS; structuring the conversation with ambivalence; Be Cool Training for providers; and much more.
2021-12-0147 min
Ring RingEp. 20: The Importance of "Feeling"Catching up and being silly in-person (sorry for the poor sound quality); Foundational counseling skills and the challenges of learning them; the importance of the word "feeling" in feeling reflections; neuroplasticity: forming new pathways; consistency among counselors and why that matters; the counseling zone; not validating actions; the risks of giving advice; tangible and intangible value reflections; tone of voice and creativity; and more.
2021-07-2650 minRing RingEp. 19: It's Like Shopping for a Good Pair of ShoesZoom now tells you when things are being recorded, so that's good; Meg's feeling crispy; Mental Health Awareness Month; going to therapy; Erica's been in therapy since she was born; Jared's experience of surprise therapy; Meg's therapist dying; the different types of therapists; the importance of good rapport with a therapist; the power differential between therapist & client; barriers to accessing mental health care; how to ask questions and learn more about therapy modalities; healing is not linear; showing up to therapy ready to work; trusting your gut & trusting the process; helpful things to look for in a therapist; and...
2021-06-171h 01Ring RingEp. 18: Shut up and ListenGetting in touch with your child-like self; kid call experiences; Kristin, the teacher's pet; barriers to connecting with kids; kids' limited control/ autonomy; building rapport with children and teens; silent callers and breaking the ice; the importance of validation; and hot takes on mandatory reporting with abuse & neglect.
2021-05-1248 minRing RingEp. 17: A Problem Shared is a Problem Cut in HalfThe first episode of season two!; Erica's self-deprecation; life updates; Jared's cancer experience and having a baby; Meg's getting married this week!; Shasta; Meg's experience with depression and suicidal thoughts; shame spirals; Erica became the Zero Suicide Program Coordinator; Kristin carrying it all on her back; What's your favorite place to cry?; and lots of laughs.
2021-03-221h 06Ring RingEp. 16: Sometimes, Doom & Gloom is AppropriateOur last episode for the year; Kids not asking to be born; Erica's into vulnerability, feeling spicy, and seeking drugs (through legal channels); more grief talk (big surprise); the gifts of COVID (barf!); the ping pong tournament; resisting toxic positivity; Artisanal Cheeses (it's a metaphor); & December updates including the raffle!
2020-12-241h 02Ring RingEp. 15: But Will There be Shasta?The definition of a himbo; The Bachelorette and other trash TV; naughty or nice; (I lost track after that); HQ Alumni Network; Volunteer Appreciation Month; "This podcast is brought to you by Burrito King", and some other things.
2020-12-081h 04Ring RingEp. 14: Just Don't Hate Yourself, YoMeg has a new member of her family; Pets of HQ; Holiday feelings; suicide holiday myths; our relationships with food and the holidays; eating disorders vs. disordered eating; eating disorders and the relationship with trauma; food and families; compliments; gendered component of eating disorders; cultural perceptions of healthiness; fatphobic culture; Erica's raw feelings about the BMI; body neutrality and gratitude; taking body image out of food; mindful/ intuitive eating; managing holiday stress; being mindful of what you need and giving yourself grace; building a healthy relationship with food; and more gratitude!
2020-12-0154 minRing RingEp. 13: You Know I'm an Angsty BitchMore grief; Day 4 of election; all in our feelings; Jared's feeling angsty, Erica- the queen of irrational overkill; all the MSNBC talking heads told me I should have hope; Community Resource: safe shelter at Woody Park in Lawrence; Sources of Strength- DgCo public schools; reframing election grief; the grief island; putting grief in a box; putting our grief onto others; telling people your parent killed themselves; making assumptions about other people's grief; choosing to grief; sad girl feel better songs; and Megs Moira (Schitt's Creek) impression.
2020-11-261h 01Ring RingEp. 12: If You Don't Like It, Then Don't Acknowledge ItMeg got bangs (don't worry she's doing ok); asking someone what's wrong; looking at things through a vacation lens; Justifying our jobs; What Meg's working on: Zero Suicide Initiative in Douglas County, Sources of Strength in the schools, and the Kansas Prevention Conference; What Erica's working on: Chat training, conference planning, What Jared's working on: keeping a job, increasing our answer rate through the Lifeline Capacity Building Grant, our new phone system- PureConnect, digital training; what Kristin's working on: volunteer support, programing, collaborating with community partners; private practice, and zooming all day everyday; Meg and Erica found coloring; Baby...
2020-11-181h 02Ring RingEp. 11: Are we Experiencing Tangential Thinking?Jared's gonna be a parent; Mental Health & Mental Illness; a holistic approach to mental health; defining Severe & Persistent Mental Illness (SPMI); Bipolar Disorder Type I & II; trial and error with medications; delusions and hallucinations; responding to "Internal stimuli"; not challenging or feeding into delusions; responding to feelings; a small slice of caller's lives; purse DSM; treatment options for people SPMI; Levels of care; Community Mental Health Centers; deinstitutionalization; Case management wizardry; Peer Support; caveats; upcoming episodes: trauma, PTSD, & eating disorders; and much more!
2020-11-061h 16Ring RingEp. 10: It Would be a Strange Life, but You'd be Kicking Ass at itWhat would it be like to take a shift with Mister Rogers?; Kristin's strategies for curbing her anger; Mister Rogers is so HQ; What fills up our cups today?; dogs licking each other's faces, pupper snuggle hour, leather jacket weather, Meg's a grump and needs to laugh, & audio books and new bed sheets; Monica is back!; What addiction?; dog TV; Need to fix yourself, try social work!; reflection papers and table flips; how we all got into social work; What would you do if you hadn't become a social worker?; What is your plan if you burnout on social...
2020-10-141h 06Ring RingEp. 09: Find Yourself Someone Who Can ValidateHot guys play Donkey Kong; talking in your dog's voice; weddings and re-upping your nuptials; transparent communication in relationships; long-distance relationships suck, but they're possible; Erica's HQ love story; Jared's swim club love story; The Precious Moments Museum Meg's Massage Envy love story; Kristin's group home love story; Kansas is not just pig farms, Kevin; vulnerability during weddings; being able to know what you need and ask for it; relationships heal relational wounds; starting a relationship on a foundation of friendship; being able to laugh at yourself; working your shit out with your partner; asking for help when you n...
2020-09-231h 10Ring RingEp. 08: You Matter Just Like the Signs SaySuicide Prevention month, week, and day; why September might suck for folks with lived experience; suicide prevention for people who don't live and breathe it; Pumpkin Spice Latte's in September!?; the smell of fall; the smell of grandparents' garages; picking up trash; Live Through This by Des'rae Stage on other ways to show up for folks; with great power comes great responsibility: the ups and downs of being a helper; bridges are ruined; Erica: Sad Girl Patient Zero; the dogs of podcasts; They Can't Kill Us Until They Kill Us by Hanif Abdurraqib; discounting our experiences related to suicide; t...
2020-09-081h 07Ring RingEp. 07: Nobody Likes a Half-assed Grounding ExerciseHappy wedding tears; Welcome, to our 15 freshly graduated volunteers!; first call stories; what we learned from virtual training; a big thank you to all of our trainers!; how do you manage your own anxiety in the call room?; post-call cravings; the HQ voice; supporting callers experiencing intense anxiety and panic attacks; facilitating breathing and grounding exercises; getting comfortable with visualization exercises; the good things about anxiety; and let us know what questions you have and what you'd like to hear more about!
2020-09-011h 05
Ring RingEp. 06: Will Anyone Even Eat the Scones?Erica's update; HQ Traditions: Graduation & Karaoke; Chicken-Chucking (Jared- 2019 Reigning Champion, Meg- 2019 First loser); Call Room culture; a continuation of coping with COVID (turn around now if you need to); showing up for people digitally; energetic connections; drop-ins at old HQ; digital fatigue; Coffee Talks, Wine Nights, Book Club, & Hot Lunch Fridays; doing enough; what we'll do when this is all over; and not much more.
2020-08-2147 minRing RingEp. 05: Life's a Big Zit, We Just Live in ItOur low budget podcast; Meg's feelings; All things coping with COVID-19 including: never ending Groundhog Day; motivation; Erica's COVID Wedding; the morning commute; physical space and boundaries; remembering when we thought this was going to be over in June; projects we haven't done; motivation tide drifting out; weathering COVID with privilege and resources; the Ping-Pong tournament; Meg's breathing exercises; taking crisis calls during a pandemic; volunteers carrying HQ; moral exhaustion; feeling rage while watching people play volleyball; winter is coming; tearing down Erica's Narcissism (topic for later discussion); ride or die HQ Volunteers; we adopted the Burroughs Creek Trail...
2020-08-1858 minRing RingEp. 04: Dear Megxiety, We Deeply Love You and You Belong HereMeg leads us in mindfulness; difficult calls; emergency dispatch; imminent risk; awkward moments- we're still new at this podcast thing; hearing the words- "You're not helping"; needing to see progress; Erica's intense call with tears; more Hero Narrative; superhero TV shows; SF calls; taking your personhood out of it; healing doesn't happen in one call; existential crises; confirmation biasing through a call; Kristin being offered a million dollars; therapizing Meg's impostor syndrome; the buzzword status of self-care; patting yourself on the back; pushing volunteers out of the nest; and plenty more!
2020-08-071h 09Ring RingEp. 03: Grief & Loss: It's a Sonofabitch, Good LuckLoss cliches; different types of loss; primary & secondary losses; cultural scripts of grief; meaning making; going to the cemetery; the fear of forgetting; comparing our griefs; trips to the mausoleum; putting our grief in a box; the Dual Process of Grief Model; the three year rule; personal narratives and story-telling; tater-tot casserole; the "what if" rabbit hole; getting to a place of gratitude; approaches to talking to callers about grief & loss; Kristin's list of movies to avoid while grieving; processing grief by talking about grief; processing calls on shift related to grief; grief and the pandemic (a topic for...
2020-08-011h 03Ring RingEp. 02: Stop Crying for a Second While I Take This Other CallAn unfortunate peek into Erica's life; milk's popularity trending downward; questions from volunteers; How do you effectively juggle calls?; Calls-gone in 60 seconds, or less; answer rates in context; how we have such bad ass volunteers; Midwestern goodbyes; compassionately wrapping up calls; "experienced" callers; Can you be the person to follow-up with someone you talked to in crisis?; rapport vs. relationship; ; callers building a relationship with HQ rather than individual counselors; "They're HQ"; When and how should you refer someone to mental health services?"; what it looks like to go to the ER; referring someone to a therapist; least restrictive...
2020-07-251h 04Ring RingEp. 01: The Tree on Which My Fuck Leaves Grow is BareCompassion fatigue; burnout; secondary trauma; being in relationship with HQ and what happens when shit goes wrong; shame around experiencing burnout; being aware that you have a cup; fucked up thoughts; compassion fatigue mimicking depression; super avoid mode; setting boundaries; the abstract nature of compartmentalization; taking your ego out of it; having a rock thrown at your head; not taking things personally; how much does self-esteem/ personal value play into preventing compassion fatigue? (topic for another time); asking for help; how romcoms ruined us; trusting others' capacity for emotional labor; being able to say no to helping someone; comparing...
2020-07-191h 08