Shows
Excellence In Healthcare Podcast030_Building Resilient Healthcare Teams: Strategies for Rural LeadersSend us a textHost: Jarvis T. Gray, The Quality Coaching Co. Guests: Lloyd Sirmons, Southeastern Telehealth Resource Center & Georgia Rural Health AssociationEpisode Overview: Dive into this enriching episode of the Excellence in Healthcare podcast as Jarvis T. Gray collaborates with esteemed past guests Lloyd Sirmons for an enlightening discussion on advancing rural healthcare through resilient leadership and strategic innovations. This episode offers a deep dive into rural healthcare challenges, strategies for developing resilient healthcare teams, and the emphasis on strengths-based leadership models for outstanding service delivery.Key...2025-04-011h 03Excellence In Healthcare Podcast029_A Glimpse into Leadership Excellence: Season 2 of Excellence in HealthcareSend us a textHost: Jarvis T. Gray, The Quality Coaching Co.Episode Overview: Join host Jarvis Gray on the latest episode of the Excellence in Healthcare podcast as he reflects on the transformative journey of season one and charts an exciting course for season two. With a new focus on leadership excellence and a fresh segment on business coaching for small healthcare entrepreneurs, this episode lays the groundwork for an inspiring new season filled with engaging conversations, strategic insights, and innovative ideas designed to elevate healthcare leadership and...2025-03-2519 min
Excellence In Healthcare Podcast026_Empowering Community Health Leaders: Carla Washington on Excellence in HIV CareSend us a textHost: Jarvis T. Gray, The Quality Coaching Co. Guest: Carla Washington, VP of Operations for Vivent HealthJoin us for a captivating episode of the Excellence in Healthcare podcast as Jarvis welcomes Carla Washington, a remarkable leader in community health. As the VP of Operations for Vivent Health in Wisconsin, Carla shares her inspiring journey from a volunteerism presentation in college to becoming a pivotal advocate in the fight against HIV. This episode delves into community healthcare leadership, the unique challenges of serving the HIV population, and strategic insights t...2025-03-0427 min
Excellence In Healthcare Podcast025_Creating a Culture of Safety in Healthcare with Dr. Richard VazquezSend us a textHost: Jarvis T. Gray, The Quality Coaching Co. Guest: Dr. Richard Vazquez, Founder, CEO, and CMO of SafeStart MedicalIn this engaging episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with Dr. Richard Vazquez, a seasoned surgeon and innovative entrepreneur at the helm of SafeStart Medical. Together, they explore Dr. Vazquez's journey from a leadership position in surgery to pioneering efforts in preventing "never events" in healthcare. Tune in for an enlightening discussion on leadership, patient safety, entrepreneurship, and the continuous pursuit of excellence in...2025-02-2544 min
Excellence In Healthcare Podcast024_Building High Reliability in Healthcare with Spence ByrumSend us a textHost: Jarvis T. Gray, The Quality Coaching Co.Guest: Spence Byrum, CEO of HRS ConsultingEpisode Overview: Dive into this enriching episode of the Excellence in Healthcare podcast as Jarvis T. Gray is joined by the inspirational Spence Byrum, CEO of HRS Consulting. Spence shares his distinctive journey from being a Coast Guard pilot to leading transformative healthcare projects, focusing on high reliability and excellence. This episode delves into the world of leadership, challenges in technology adoption, and strategies to revolutionize healthcare...2025-02-1838 min
Outcomes RocketBuilding a Culture of Excellence in Healthcare: Small Steps, Big Impact with Jarvis Gray, founder and CEO of The Quality Coaching CoMethodical analysis of business problems and a simple one-at-a-time small and quick improvement can drive outstanding outcomes.In this episode, Jarvis Gray, founder and CEO of The Quality Coaching Co, discusses his journey from industrial design in electronics to founding the Quality Coaching Company. He emphasizes the importance of setting goals, continuous learning, and networking, likening personal development to building a business. Jarvis advocates for rapid improvement events using a 21-day framework rather than lengthy projects while stressing the need to optimize processes before implementing technology. His approach to achieving healthcare excellence involves taking small, incremental steps...2024-12-0320 min
Lean Blog Interviews - Healthcare, Manufacturing, Business, and LeadershipAchieving Healthcare Excellence: Insights from Jarvis Gray on Lean Six Sigma and Leadership
My guest for Episode #519 of the Lean Blog Interviews Podcast is Jarvis Gray, the Managing Director of The Quality Coaching Co. He offers more than 16 years of strategic planning, quality improvement, and operations leadership experience in the healthcare industry.
Episode page with video, transcript, and more
Through his firm, The Quality Coaching Co., Jarvis and his associates help healthcare organizations foster cultures of system-wide quality improvement by offering customized Lean Six Sigma coaching, training, and certification programs centered on improving the quality of their care delivery services and health outcomes, eliminating w...2024-11-0657 minExcellence In Healthcare Podcast008_Embracing Obsession: Jarvis’s KeyNote on Healthcare Excellence and LeadershipSend us a textJoin us for a riveting episode of the "Excellence In Healthcare" podcast, where our host, Jarvis T. Gray, delivers an unforgettable keynote speech at a Lean Six Sigma graduation event hosted by Dr. Shernette Kidd. Jarvis shares a wealth of insights and inspiring personal stories designed to motivate and equip healthcare professionals to transition from "practice speed" to "game speed."Episode Highlights:Personal Triumphs: Hear Jarvis recount his freshman year as a redshirt football player at the University of Miami and the transformative lesson of "game...2024-10-2935 min
Joy UnleashedJoy Unleashed: Profitability Through Philanthropy with Jarvis Gray In this episode of Joy Unleashed, host Coleen Greco welcomes a special guest Jarvis Gray. Tune in to hear his wild journey from healthcare to accidental entrepreneurship and snag his top-notch tips for business success. From crafting a killer business plan to nailing bookkeeping, Jarvis spills the beans on how to make it big in the biz world. Plus, learn the secrets to pricing a.k.a Profitable Time Management, standing out from the crowd, and injecting joy into your hustle. It's a fun-filled, inspiring convo you won't want to miss! Hit play now and unl...2024-03-1230 min
The Healthcare QualityCastSpecial Announcement - PauseThe Healthcare QualityCast will be taking a temporary break in producing content. We will be back with an entirely new show and format soon! Be sure to stay connected. Connect with Jarvis on LinkedInEmail Jarvis Directly--- Send in a voice message: https://anchor.fm/healthcarequalitycast/message2022-05-0400 minThe Healthcare QualityCastThe Journey of the Healthcare QualityCast with Jarvis Gray, Part 3Welcome to the third and final installment of The Healthcare QualityCast, featuring Jarvis Gray. we truly hope that you've enjoyed each of these conversations reflecting on the journey with the podcast, as well as the journey that Jarvis has been on for the past few years. As Jarvis goes through a transition in launching his new show, we invite you all to stay connected and continue all of your incredible efforts to make healthcare a safer, more accessible, and more affordable industry serving the communities that we love and live in.Connect with Jarvis on LinkedIn2022-04-191h 03
Excellence In Healthcare Podcast166: The Journey of the Healthcare QualityCast with Jarvis Gray, Part 3Send us a textWelcome to the third and final installment of The Healthcare QualityCast, featuring Jarvis Gray. we truly hope that you've enjoyed each of these conversations reflecting on the journey with the podcast, as well as the journey that Jarvis has been on for the past few years. As Jarvis goes through a transition in launching his new show, we invite you all to stay connected and continue all of your incredible efforts to make healthcare a safer, more accessible, and more affordable industry serving the communities that we love and live in.Connect with Jarvis...2022-04-191h 03The Healthcare QualityCastThe Journey of the Healthcare QualityCast with Jarvis Gray, Part 2A pleasure to assist this connection - I’ll let you both take it from here.--- Send in a voice message: https://anchor.fm/healthcarequalitycast/message2022-04-121h 01
Excellence In Healthcare Podcast165: The Journey of the Healthcare QualityCast with Jarvis Gray, Part 2Send us a textA pleasure to assist this connection - I’ll let you both take it from here.Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Start now: Healthcare Excellence Readiness Assessment Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest in...2022-04-121h 01The Healthcare QualityCastThe Journey of the Healthcare QualityCast with Jarvis GrayQuality people, after building this up for the last few weeks we are finally tapping into the last of our new interviews for this segment of the podcast. I'm honored to have had our amazing guests, Dr. Nigel Brown and Evita Payton, Reach out to me at a point where I didn't know what to do with the podcast and how to close it out as I shift and begin the process of launching an entirely new show.I remember jokingly mentioning 2 Evita over a year ago that I hadn't been a guest on my own podcast...2022-04-0554 min
Excellence In Healthcare Podcast164: The Journey of the Healthcare QualityCast with Jarvis GraySend us a textQuality people, after building this up for the last few weeks we are finally tapping into the last of our new interviews for this segment of the podcast. I'm honored to have had our amazing guests, Dr. Nigel Brown and Evita Payton, Reach out to me at a point where I didn't know what to do with the podcast and how to close it out as I shift and begin the process of launching an entirely new show.I remember jokingly mentioning 2 Evita over a year ago that I hadn't been a guest on...2022-04-0554 min
The Healthcare QualityCastThe Best of the Healthcare QualityCast: Nigel Brown, DBAHello quality people, healthcare leaders and everyone in between!!!Welcome! You’re listening to episode #17 of the healthcare qualitycast and I am your host Jarvis Gray with the quality coaching company….And I’m proud to introduce you all to today’s guest, Mr. Nigel Brown.Nigel is the Executive Director of Performance Excellence and Process Improvement for the UAB Health System, where he promotes and leads a culture of quality and performance improvement through coaching, mentoring, facilitation and education.Nigel has been recognized for his work in quality and process improvement initiatives through...2022-03-2240 min
Excellence In Healthcare Podcast162: The Best of the Healthcare QualityCast: Nigel Brown, DBASend us a textHello quality people, healthcare leaders and everyone in between!!!Welcome! You’re listening to episode #17 of the healthcare qualitycast and I am your host Jarvis Gray with the quality coaching company….And I’m proud to introduce you all to today’s guest, Mr. Nigel Brown.Nigel is the Executive Director of Performance Excellence and Process Improvement for the UAB Health System, where he promotes and leads a culture of quality and performance improvement through coaching, mentoring, facilitation and education.Nigel has been recognized for his work in quality and process improvement initiatives through many org...2022-03-2240 min
The Dawn Jarvis ShowWhat does it take to be a Savvy Property Investor with Sapphire GrayThe Dawn Jarvis Show Presents Be a Savvy Property Investor? With Sapphire Gray Welcome to the latest episode of The Dawn Jarvis Show, the podcast where I talk to leaders, professionals and entrepreneurs who are part of My Diverse Nurse Network about how they manage business and their health and wellbeing. Brought to you by https://dawnjarvis.com Today my guest is the wonderful Sapphire Gray Sapphire Gray is an Award-winning property investment and business coach expert for women, with over 30 years’ experience in this area. Sapphire help’s Busy Prof...2021-10-1324 min
Progressive House UKLost In Thursday 23092021 - Danny JarvisDanny Jarvis Ft Sasha – DJ’s as GodsSebastian Busto Pres Moonlight Project feat Bodai - Music (Original Club Mix)JEI BLVCK Ft Kieran Fowkes - All That Matters (Markus Homm Remix)Markus Homm - My Lead (Original Mix)Rodri Beltran - East Blue [Superordinate Music]Li-Polymer - Microclima (GMJ Remix)Sebastian Busto Pres Moonlight Project – The Key Of Dreams (Original Mix)Pole Folder, Aethon & Jinadu - The Great Beyond (Armonica Remix) [Labyrinth Music]Pole Folder, Aethon & Jinadu - The Great Beyond (Fur Coat Remix) [Labyrinth Music]Alex Konstantinov - Loose Gravity (Dmitry Molosh Remix) [Deepwibe Underground]Alejo Gonzalez, Barklas - Freak O...2021-09-242h 58
Progressive House UKLost In 09092021 - Danny JarvisIntro – Peabody - That Sound that you hearSpencer Brown & Qrion - Rainy AprilLondon Grammar - All My Love (Mass Digital Remix)Slow Hearts - Shimia [ADID]Madraas & Eduardo McGregor - Searching The Sun [ADID]Kazko - All Voices (Jose Tabarez Remix)Sebastian Busto Pres Moonlight Project - The Key of Dreams (Original Mix) [Moonlight]Max Freegrant, Eleonora - So Close (Extended Mix) [Freegrant Music]Matias Chilanoft. Federico Ferrarini - Black Mamba [Balkan Connection South America]EMPHI - Stockholm Syndrome [Deepwibe Underground]Elkins & Jaqobson – Alba (Hot Since 82 Remix) [RADIANT.]Golan Zocher & Choopie - Hola [Agnosia Black]Ruben Karapetyan - Ambrosia (Kamilo Sanc...2021-09-102h 38
How to DisasterHow to Provide Legal Aid to Disaster Survivors with Kendall Jarvis, Esq.“Advocate for yourself as best as you can in terms of knowing what your rights are. There's this element where you lack confidence as a survivor, you think that that person knows more than you do and that's not true.” -Kendall Jarvis Esq. Episode Description: After a disaster, people go through two of the most complicated recovery issues at the same time: trauma and legal. It is almost impossible to make a sound judgment regarding financial matters amidst a traumatic event. And it's terrifying to make these decisions knowing criminals and exploiters are waiting...2021-08-231h 15
The Healthcare QualityCastThe Healthcare QualityCast - Updates and 2020 Recap!!!Quality people, I can't believe that we've crossed the century mark with this show.Just taking a few minutes to share some reflections and updates as we start looking towards 200 episodes and beyond.Thank you all for the continued show of support! - Jarvis• Send the show to a colleague: https://anchor.fm/healthcarequalitycast• Connect with Jarvis via LinkedIn: https://www.linkedin.com/in/qualitycoachco/• Leave a Message: https://anchor.fm/healthcarequalitycast • Register for Upcoming LSS-Green Belt Info Session: https://event.webinarjam.com/register/23/6k7o6uv2021-01-1808 min
The Healthcare QualityCastAmelie Karam Millennial Specialist - Generational Speaker and ConsultantAmelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equipped to bridge generational gaps in their organization.Here in Episode #84 Amelie starts our show with a great mindset encouraging us to throw out our nets; Amelie highlights the path that led to her career in becoming a Millennial Expert; She provides a detailed overview of...2020-09-221h 05
The Healthcare QualityCastFrank Khan, MBA, CPHQ, CPPS Clinical Performance Improvement ConsultantHere in Episode #83, Frank opens our show with 3 classic quotes from 3 incredibly iconic figures; we take time to dig into Frank’s unique and non-traditional healthcare quality improvement career path; he shares the ins and outs of 3 professional certifications that we should all have on our radars; Frank tells a dark moment story teaching us to double down on networking and service, even during times of career transitions; he gives us an important tip for anyone facilitating teams; he shares a career AHA centered on impacting both the people and process side of change; Frank introduces us to the AD...2020-09-151h 06
The Healthcare QualityCastNicole Cable, MHS, CPXP, LBBP Chief Experience OfficerHere in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around putting the employee first; She shares one her best strategies for empowering and engaging her team; Nicole gives us an ah...2020-09-081h 15
The Healthcare QualityCastMichael Lalor, MD MBA CPE FACHE Chief Medical OfficerHere in episode #81, Michael starts our show highlighting the life lessons in what we do and learn as quality leaders; He walks us through his career journey as a healthcare professional, a physician executive, and a well tenured care provider within the hospice and palliative care space; Michael provides a great overview and introduction into the world of palliative care; and helps to define the standard of quality within this unique specialty; Dr. Lalor gives an insightful breakdown in what it takes to lead yourself versus leading others; He highlights a range of leaderships viewpoints for promoting provider wellness...2020-09-0157 min
The Healthcare QualityCastStephen Weller, MBA, MM Lean Operations ConsultantAs a quality improvement professional and historian, Stephen starts our episode #80 with a quote from the Father of Scientific Management; Stephen shares with us his background going from manufacturing, and into lean operations coaching and consulting for operating rooms; Total side note, but Stephen has authored and co-authored several lean related manuscripts, but his latest book titled “The Progressive Machine” is an absolute must to add to your collection; Stephen shares an aha moment teaching us that you can’t be successful by yourself; Stephen highlights a great tip around not carrying the burden of an unsuccessful team and give a...2020-08-2555 min
The Healthcare QualityCastGary E. Williams Jr., MPA, LSSGBHere in episode #79, Gary starts our show with a leadership mindset set reminding us that every team member is valuable; He walks us through his career path going from a possible career in politics, then into healthcare, and even taking the stage as a TedX speaker; Gary shares his dark moment story centered on his internal conflicts while managing a team member out of the organization; Gary tells us how starting with Why and defining your objectives is a perfect way to center your project teams for better success; He gives us great lessons learned to dig deeper around t...2020-08-1855 minThe Healthcare QualityCastSarah Cook, LSSGB Performance EngineerHere in Episode #78 Sarah starts our show with a Deming classic, reminding us that a bad process will always beat a good person; Sarah takes us through her career journey moving from the lab and into her current quality improvement role; and gives us an impromptu podcast tour of South Dakota; Sarah shares a moment of failure connected with her earliest improvement project; She walks us through her best practice approaches for building trust on her project teams; She tells what her most value-added tactic is for going to where the work is; Sarah shares her AHA moment connected...2020-08-1147 minThe Healthcare QualityCastBeth Guyton, CPHQ, LSSGB Executive Coach & Change Management ExpertHere in Episode #77 Beth starts our show with the mindset reminding us that every team member is a leader; Beth walks us through her unconventional career journey, going from healthcare sales and leadership, and into the world entrepreneurship as a successful executive coach and change management expert; Beth shares her best advice, encouraging us to buy the ticket and take the ride; When it comes to improving the healthcare industry, Beth calls out psychological safety, aligning personal values, and understanding the power of good questions as core elements that we should all have on our radars; She shares her...2020-08-041h 01The Healthcare QualityCastJoseph Perez, Th.D (Dr. Joe) Senior Systems Analyst & Team LeadHere in episode #76 Dr. Joe starts our show with a leadership quote that simultaneously defines and redefines what it means to be a leader; Dr Joe digs in and gives several great pointers around launching a career in professional speaking; He shares with us a dark moment story that teaches us not to bite off more than we can chew; Dr. Joe tells us why every aspiring leader needs to know, grow, and show; He shares an AHA moment connected with using data visualization to break down silos and streamline resources; He tells us why he’s geeking out ab...2020-07-281h 09The Healthcare QualityCastToshka "TK" Nelson, MBA, PMP, CPHQ Portfolio Management LeaderHere in episode #75 TK starts our show with a leadership mindset around leaving a legacy; TK walks us through her impressive healthcare career, and doubles down on her legacy mindset with sharing stories from her interactions with the late Mr. Bernard Tyson and the impact of his legacy on her career; TK shares with us a dark moment story connected with always being prepared; She tells with us how she establishes trust and builds 1 to 1 relationships with the teams that she leads; TK highlights the power of mentorship and shares with us a tip that she uses in supporting...2020-07-2157 minThe Healthcare QualityCastAudrey Cortez, RN, MSN, CPXP Director of Patient ExperienceHere in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected with our purpose as...2020-07-1450 minThe Healthcare QualityCastChristopher J Hutchins VP, Chief Data & Analytics OfficerHere in episode #73, Chris starts our show with a great mindset around doing good and sharing the credit; Chris humbly walks us through his career path and highlights a day in the life of a Chief Data and Analytics Officer; Chris shares with us a moment of failure connected with owning your mistakes, but also in being permitted to make mistakes; Chris teaches us how asking for help can be used as an expert approach to develop relationships; As a hiring decision-maker within his organization, Chris lays out the blueprint for how to approach a job interview with him...2020-07-071h 22The Healthcare QualityCastKatie Castree, MHA, ASQ CSSBB Operations Excellence ManagerHere in Episode #72, Katie starts our show by encouraging us to make change happen; Katie walks us through her impressive career in healthcare operations management and highlights a day in the life working as a quality person in the lab setting; She shares her best moment of failure connected with making a career transition and conquering the first 90 days; Katie highlights how she builds trust as a key tactic for moving her teams forward; She shares her best aha moment that she can’t unlearn connected with muda in healthcare; We go off script to talk about the role of...2020-06-3046 min
The Network | Success Strategies for Healthcare Consultants15 | Process Improvement Consulting with Jarvis GrayThis week's guest on The Network Podcast is Jarvis Gray. Jarvis shares his journey from healthcare leader to independent healthcare consulting on this week episode! Tune in!
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Send in a voice message: https://anchor.fm/thenetwork/message2020-06-3037 min
The Network | Success Strategies for Healthcare Consultants015 | Quality Improvement Consulting w/ Jarvis GrayThis week's guest on The Network Podcast is Jarvis Gray. Jarvis shares his journey from healthcare leader to independent healthcare consulting on this week episode! Tune in! 2020-06-2837 minThe Healthcare QualityCastFred Newmark, Managing PartnerHere in episode #71, Fred starts our show with a leadership mindset centered around giving value; Fred is a fellow entrepreneur that walks us through his impressive path as a physician recruiting and professional development; He gives us an overview of the physician recruitment process, as well as the major takeaway around developing as an expert; After a small mix up around our scripts, Fred highlights his approach for developing great teams connected with being genuine; Fred teaches us that we need to get comfortable with being uncomfortable; Fred shares the healthcare trends that he’s excited about and the ro...2020-06-231h 25The Healthcare QualityCastTimothy Gorton, FACHEHere in episode #70 Tim starts our show with a leadership mindset to seek out team members that are smarter than ourselves; Tim walks us through his impressive background in healthcare compliance and the path that lead him to be the CEO of new opportunities; Tim shares with us several strategies that he is using in his new opportunity search efforts; He highlights a career failure connected with taking risks, and not seeking help in the process; Tim tells how he leverages personal respect as an approach for leading high performing teams; He shares an aha moment connected with presenting...2020-06-161h 01The Healthcare QualityCastDeneen M. Richmond, MHA, RN Vice President, Population Health & Clinical ImprovementHere in Episode #69 Deneen starts our show with a classic quote from John Quincy Adams; Deneen walks us through her incredible career path and tells us what the day in the life of a VP of Pop Health & Clinical Improvement looks like; Deneen shares a dark moment reflection centered around exploring new opportunities and ultimately what it takes to move forward in both our professional and personal journeys; She teaches us how she leverages high-reliability principles to lead high performing teams within her organization; Deneen shares an aha moment teaching us that you don’t always need to be the ex...2020-06-091h 06The Healthcare QualityCastLisa Davies, CPHQ, LNHA, RD, LD Sr. Director of Inter-professional Quality AdvancementHere in Episode #68 Lisa starts our show with a great mindset around servant leadership; She walks up through her career path and a day in the life, as a quality leader in the long term acute care setting; Lisa shares a career failure, turned learning moment connected with leading her team through the journey for achieving their national quality award; Lisa outlines how she connects the why with the quality improvement work done across her organization; She shares an aha moment aligned with applying the Baldrige framework in her everyday life; Lisa shares why she is excited about the...2020-06-0259 minThe Healthcare QualityCastJason Povio, MSEM, LSSBB Snr. Vice President, OperationsHere in episode #67, Jason starts our show encouraging us to stay focused on the road ahead; Jason shares how his wife’s personal healthcare experience influenced his leadership journey; He underscores the opportunities and outlook of telemedicine market; Jason shares his biggest moment of failure, and how mentors and emotional intelligence helped pull him through; He highlights how he leverages active listening to lead high performing teams; Jason shares his career aha moment centered around improving hospital patient flow; He teaches us how quality people can plug into the expansive world of virtual healthcare; We do our best to br...2020-05-261h 08The Healthcare QualityCastPatrick Hennessy, MPH Senior Consulting Director - Part 2Here in Episode #66b Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us what happens when you, shut up and listen; He encourages us as leaders to learn and respect our personal weaknesses; He shares how he leverages icebreakers and assessments to build strong teams; He highlights two very far out career aha moments...2020-05-1935 minThe Healthcare QualityCastPatrick Hennessy, MPH Senior Consulting Director - Part 1Here in Episode #66 Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us what happens when you, shut up and listen; He encourages us as leaders to learn and respect our personal weaknesses; He shares how he leverages icebreakers and assessments to build strong teams; He highlights two very far out career aha moments, that...2020-05-121h 06The Healthcare QualityCastVanila M. Singh, MD MACM Clinical Associate Professor, FMR CMO US Department of HHSHere in episode #65 Dr. Singh starts our show with a leadership mindset of keeping clarity and cutting out the noise; Dr. Singh shares her impressive background with us, and quality people lets just say that she is our first podcast guest with her very own Wikipedia page; Dr. Singh shares a best moment of failure that literally hinges on an act of congress; and how perseverance drove her and her team to success; She teaches us how she builds close team connections by focusing on the human-side of leadership; Dr. Singh gives us thoughtful reflections on what it takes...2020-05-051h 06The Healthcare QualityCastDavid Ciommo Data Visualization Principal; Leader of the Visualization Center of ExcellenceHere in Episode #64, David starts our show with a leadership mindset reminding us to understand our work thoroughly and to always strive for excellence; David shares his unique career path going from a 20+ year focus in marketing and advertising to leading an innovative data visualization center of excellence; As an analytics expert, David shares a career dark moment connected with the holy trinity of data storytelling; David shares with us 3 steps for approaching data visualization projects; He highlights how he uses a pitch approach with stakeholders for the projects that he leads; David shares a career aha moment teaching...2020-04-281h 14The Healthcare QualityCastBehind the Curtain of Healthcare: #1 Jarvis GrayQuality People, I hope that you all enjoy this special episode where for the first time you all get to hear me in the hot seat!!!I'm happy to introduce you all to a newly launched podcast and youtube series titled Behind the Curtain of Healthcare (BCH) led by fellow entrepreneurs Fred Newmake and Jack Blakely! They blessed me with the honor and responsibility of kicking off their new series and I'm super eager to share here on our platform as well. I hope that you enjoy this change of pace and please be...2020-04-2148 min
Excellence In Healthcare PodcastBehind the Curtain of Healthcare: #1 Jarvis GraySend us a textQuality People, I hope that you all enjoy this special episode where for the first time you all get to hear me in the hot seat!!!I'm happy to introduce you all to a newly launched podcast and youtube series titled Behind the Curtain of Healthcare (BCH) led by fellow entrepreneurs Fred Newmake and Jack Blakely! They blessed me with the honor and responsibility of kicking off their new series and I'm super eager to share here on our platform as well. I hope that you enjoy th...2020-04-2148 minThe Healthcare QualityCastOsagie Ebekozien MD, MPH, CPHQ VP, Population Health and Quality ImprovementHere in episode #63, Osagie starts our show with a classic Deming quote reminding us to blame it on the process and not the people; He walks us through his impressive career path leading him from his home country of Nigeria to Boston, to completing educational programs at both Harvard and MIT, and to rubbing elbows with Healthcare Qualities most notable leaders; Osagie offers us a great breakdown of the different Healthcare systems that he has personal experience working within; He shares a favorite failure connected with how best to deliver presentations to a room of experts about their work…an...2020-04-141h 18The Healthcare QualityCastJarod Ferguson, Chief Executive OfficerHere in Episode #62, Jared starts our show with a quote from the Great Dr. Deming reminding us to come prepared with our data; Jared walks us through his impressive background as a software programmer, entrepreneur, and population Health analytics expert; And shares the BHAG that got him plugged in with serving the healthcare industry; Jared gives us the three top critical Concepts quality and Healthcare professionals should have on their radar as it connects with population Health Analytics; Jared shares his biggest professional success that is connected with taking calculated risks; Jared also shares his biggest moment of failure...2020-04-071h 05The Healthcare QualityCastNiejadd Evans, MBA, CHC, Chief Compliance OfficerHere in Episode #61 Niejadd Starts our show with a quote from the late great Maya Angelou and connects it with the golden rule of life; Niejadd walks us through his career path leading up to his current role as Chief compliance officer within a start-up Insurance Company; Niejadd shares details on what it takes to grow and develop as a healthcare compliance professional; As our first official HBCU alumni, Niejadd highlights his experience attending a historically black college; He shares a career story connected with keeping his team together in the face of impending layoffs, and we learn the...2020-03-311h 07The Healthcare QualityCastDavid Priest, MD, MPH, FIDSA SVP, Chief Safety, Quality and Epidemiology OfficerHere in episode #60, David starts our show with a leadership quote that puts us in the mindset of #whatcouldpossiblygowrong; David takes us on a journey through his career path, starting as an eagle scout and leading up to his current role as a senior-level healthcare quality-safety leader; David shares a career dark moment story connected with being a physician administrative leader and navigating the bureaucratic branches of healthcare to implement quality improvement initiatives; We go off-script to dig In deep around opportunities for Healthcare organizations to become more agile and ways to create a culture of winning; In a...2020-03-2459 minThe Healthcare QualityCastIahn Gonsenhauser, MD, MBA Chief Quality and Patient Safety OfficerHere in Episode #59, Iahn starts our show with a great quote teaching that vulnerability is the path to innovation; Iahn walks us through his impressive career path going from research assistant to a practicing physician administrator, and into the role of chief quality and patient safety officer; He also shares great details on his development process as a quality professional; Iahn reflects on an impactful career dark moment that reminds us to move away from the status quo and to also focus on the people side of quality improvement; Iahn gets meta as he shares his approach to developing...2020-03-171h 03The Healthcare QualityCastPhilip Atoyebi, MD, MPH, CPHQ, CJCP Quality Improvement ManagerHere in episode #58, Philip starts our show with a great quote reminding us that improvement is a journey and not a destination; Philip walks us through his career path in transitioning from physician based in Nigeria and into a healthcare quality improvement leader based here in the US, and he breaks down the professional development process that supports his goals; He shares a great dark moment story connected with his first role as a team leader and how that gap allowed him to identify areas of continued personal improvement; Philip provides tips on how he drives deeper engagement with...2020-03-1058 minThe Healthcare QualityCastRobert Kluttz, Head of Quality & TransformationHere in episode #57 Robert starts our show with a quote from the great philosopher, Mike Tyson; and shares an additional quote that encourages us to go all in with our transformation work; Robert shares his career story and the impressive path on how a Yank ended up in Australia; He reveals an all too familiar dark moment story when placed in the struggle to implement local optimizations versus system level improvements; He shares great insight on why relationship building is vital to our success when working within project teams; We haven’t talked much about this in past episodes, bu...2020-03-031h 01The Healthcare QualityCastTarun Mohan Lal, PhD. Chief Analytics and Solutions OfficerHere in episode #56, Tarun starts our show with a great leadership mindset that promotes continuous improvement; While the healthcare industry was not a part of his plan, Tarun shares with us the path that has led to his current position as Chief Analytics and Solutions Officer; Tarun share a very introspective dark moment story connected with transitioning into his first leadership role; Tarun calls out some great quality improvement tools and highlights the pros and cons of simulation modeling within the healthcare industry; He reflects on an aha moment that teaches the balance between achieving project perfection and meeting...2020-02-251h 17The Healthcare QualityCastAmy Bedingfield Vice President of Population Health SolutionsHere in episode #55, Amy starts our show with great leadership quotes to first be the change, but to also question everything; Amy shares with us her career path and how she navigated from frontline nursing and into the fields of technology, data analytics, population health, and executive leadership; Amy sets a great foundation for us as quality people as she digs into all of the buzzwords connected with population health and value-based care; She shares a dark moment story connected to a project that achieved significant improvements but that wasn’t well liked by her team; Amy connects the do...2020-02-181h 00The Healthcare QualityCastRazell Perry, MS, BSN, RN Director of Quality and Risk ManagementHere in episode #54, Razell starts our show with one my personal favorite quotes that encourages us to take a leap of faith; Razell highlights her phenomenal career progression, and introduces us to quality improvement within the LTACH setting; She shares her favorite failure connected with paying attention to details; and when you hear her story, you’ll realize that it could truly happen to any of us within the healthcare setting; Razell highlights her top approaches for achieving success with her project teams and teaches us how she attacks the first 90-days within a new organization; She shares her ah...2020-02-1146 minThe Healthcare QualityCastRichard Zane, MD Chief Innovation OfficerAnd here in episode #53, Dr. Zane starts our show by quoting two of the most polarizing leaders of our era; Dr. Zane shares with us his impressive background and walks us through the day in the life of a chief innovation officer; He highlights a professional dark moment story connected with providing care to an undocumented citizen and how that moment has guided his path as a healthcare leader; He outlines the importance of building a world-class team and highlights guiding principles on a past organizational transformation with his team; He describes an amazing aha moment that exemplifies the...2020-02-0446 minThe Healthcare QualityCastLaToya Rivers-Azanga MBA, FACHE, CSSBB, CHDA Performance Improvement ExecutiveHere in Episode #52, Latoya starts our show with a great leadership mindset centered on aligning team members and breaking down silos; Latoya walks us through her impressive career path where she’s moved from quality analyst and up through the ranks into quality and safety officer roles; and as a quality improvement leader, she is quite literally a jill of all trades; She shares with us her favorite failure connected to a past role as a facility administrator and engaging organization stakeholders around strategic business decisions; Latoya shares how she creates a WIIFM moment with her team; She also te...2020-01-2859 minThe Healthcare QualityCastToni Land, MBA, BSN, CPXP Chief Patient Experience OfficerHere in episode #51, Toni opens our show with a great leadership mindset to respect the old, while you explore the new; Toni walks us through her career path going from bus driver to nursing, and into the world of patient experience; She shares with us a career dark moment connected with moving too fast on a project and committing a major project oversight; Toni highlights how she uses round table discussions to build stronger connections across the teams that she leads; She shares with us her professional aha moment to better discern what a situation looks like, sounds like...2020-01-2145 minThe Healthcare QualityCastTimothy Lee, MPH Innovation ConsultantHere in episode #50, Tim opens our show with a great leadership quote centered around partnerships and longevity; Tim walks us through his career path going from biochemistry and public health, into the world of healthcare strategy, innovation, and analytics; Tim shares with us a very reflective dark moment connected with the people side of lean and quality improvement; He highlights an impressive aha moment the centers on executive presentations and using data to tell a story; He shares why he is personally excited about the chaos and disruption going on in healthcare and why it will result in a...2020-01-141h 07The Healthcare QualityCastBenjamin Ritter, EdD, MBA, MPH, Internal Leadership CoachHere in episode #49, Ben kicks off our show with a great leadership mindset to take a human approach to leadership and home in on the internal motivators to truly engage our healthcare teams; Ben highlights his career ups and downs, that leads him from a quality improvement role and into his current entrepreneurial path as a leadership coach and consultant; Ben highlights the top 3 areas of leadership and motivation focus that we as healthcare leaders should have on our radars; He shares the biggest successes and failures from his coaching career, and emphasizes the mindset of being personally accountable...2020-01-0759 minThe Healthcare QualityCastEvita Payton, MSHI, MSHA, LSSBB Quality ConsultantHere in Episode #48, Evita opens our show with a classic quote to help us avoid the mistakes of rework; She then walks us through her career story in going from the marines to Disney, and making her way into healthcare…And as part of that story, she shares how a diagnostic error guided here career path; Evita shares several insights connected to permitting clinical leaders to be more patient-centered within their daily tasks, And shares an impressive team-building technique where she allows groups to jump right into solutions and reverse engineers the problems; Evita shares an impressive aha moment th...2019-12-3154 minThe Healthcare QualityCastKatie Boston-Leary, PhD, MBA, RN, NEA-BC, Chief Nursing OfficerHere in episode #47, Katie starts our show with amazing insight around healthcare leaders learning to let go; Katie walks us through her career path and shares a great story around literally being pushed into her nursing career…and I mean literally; Katie’s love and support for the nursing profession is unquestioned, but she also highlights several of the issues impacting today's nursing workforce; Katie shares with us one of the most heart-felt dark moment stories connected to removing biases and stepping up as a leader to support team members that deep down we know that we want to avoi...2019-12-241h 15The Healthcare QualityCastJoe Krause, Vice President Customer EngagementHere in episode #46, Joe shares with us his career path leading from pharmaceutical sales and into the world of start-ups, with a keen focus around strategy execution; Joe highlights 3 key themes from his expertise in strategy that we as healthcare leaders should have on our radar…and then adds more value by giving us actionable tips for moving forward; Joe pulls me off my high-horse and provides an exceptional definition and value proposition around the need for organizational strategy; He shares his career success and failures connected directly with his startup and entrepreneurial path; I absolutely love the “HOW” and “W...2019-12-171h 07The Healthcare QualityCastCharleeda Redman RN, MSN, ACM, FAACM, Vice President, Strategic InitiativesHere in episode #45 Charleeda opens our show with an insightful quote from Mother Theresa, and the message for us as quality people to shake the haters off; Charleeda highlights the evolution of her career path and her passion for applying technology to impact the healthcare industry; then walks us through a day in the life of a Strategy VP; With her dark moment story, she shares great pointers on applying both career and personal resiliency; And we get very Zen as she shares tips that she uses for building up personal relationships within her teams; Charleeda is a healthcare...2019-12-1047 minThe Healthcare QualityCastSheena Butts, MEM, CLSSBB, Associate Vice PresidentHere in Episode #44, Sheena starts our show with an Einstein quote that centers us around our value proposition as both people and healthcare professionals; Sheena walks us through her career path, moving from a high school math teacher, into a healthcare industrial engineer intern; and into her current role as an associate vice president; Sheena shares a great dark moment story that led to her shifting her mindset around how to make improvements, who gets the credit, and how she sets a ‘lets just try it’ culture with her team; She shares her AHA moment connected with deploying Gemba walk...2019-12-031h 10The Healthcare QualityCastElle Pierson RN, MBA, CPXPHere in Episode 43, Elle opens our show with a quote from the great Warren Buffet that leads directly in with our theme for the day; Elle takes us on a great career journey going from frontline clinical work and transitioning into the world of independent healthcare consulting; Grab your pen and paper because throughout the entire show Elle show drops value on top of value with several strategies for us to be aware of in relation to both personal and organizational brand management; You’re going to enjoy learning from Elle given the unique talent and perspective that she br...2019-11-261h 02The Healthcare QualityCastLan NguyenWong BSN,RN,MSN,CPHQ Dir, Quality ProgramsHere in Episode #42, Lan opens our show with a great reminder that Rome was not built in a day; so as quality people it’s a must that we take it easy on ourselves and respect the journey; Lan shares with us the ultimate career reflections as she walks us through her path in going from a nursing and into healthcare quality leadership; Lan shares some deeply personal reflections in her career dark moments centered around owning all problems and being the sole solution creator within her improvement efforts; Lan highlights a great AHA in her career path when re...2019-11-2653 minThe Healthcare QualityCastDany Anchía, BSN, RN, CDNHere in Episode #41, Dany opens our show by sharing how constructive criticism can help to make us all better leaders; He details his career path in going from a dialysis patient care technician and into his current QI leadership role; Dany manages an impressive portfolio of work and shares highlights of his quality improvement activities; he offers us a close look into his deeply personal reflections in what it took for him to fulfill his professional goals; Dany share how he leverages motivation to develop high performing teams; And his AHA moment gained by investing more time with his...2019-11-191h 05The Healthcare QualityCastMuyuan Li, Ph.D. – Performance Improvement Project ManagerHere in Episode #40 Muyuan shares with us how earning her PhD prepared her for a career in healthcare improvement; Muyuan expertly breaks down simulation modeling for the non-techy healthcare leaders; She shares tips on how best to present complex projects to healthcare teams; Muyuan highlights 3 great points on her future vision of healthcare and the role that quality people can play to support it; She lays out her approach for keeping her skills sharp within our industry; The 4 personal habits that she employs for project success; and her top benefits of why it’s important to have a mentor in...2019-11-1251 minThe Healthcare QualityCastMary Ellen Skeens, SSBB, CPHIMS, PMPHere in episode #39 we are fortunate to catch Mary Ellen fresh off of a return work trip from Germany, but jet lag aside, she opens our show with a timeless quote from Maya Angelou, then walks us through her career path as she transitions from the automotive industry and into healthcare with a goal of leading a more purpose-driven career; Mary Ellen offers a pretty unique perspective on the differences in healthcare cultures given her exceptional background in supporting multinational improvement projects; Mary Ellen walks us through one of her career lessons learned that’s connected with utilizing data for im...2019-11-0550 minThe Healthcare QualityCastBrittney Wilson, BSN, RN, The Nerdy NurseBrittney is the real deal, so here in today’s Episode #38, I can’t even tell how many times I go off script in order to maximize the time and value that Brittney’s bringing to our show. Brittney opens the show with the golden rules of life; she walks us through her career path, going from nursing to informatics and even explore her entrepreneurial path; Brittney shares why social media and having a digital footprint is key for today’s healthcare professional; we go in-depth on the topic of rounding and best practices to authentically engage staff; As a top in...2019-10-2957 minThe Healthcare QualityCastShruti Ramachandran, Director of Quality Management & EvaluationHere in Episode #37 Shruti starts our show with a validation that she is exactly where she needs to be as a guest on our podcast, She introduces us to the work that she leads in New York and the path that lead her to this point, She also provides a great overview on how performance management connects with the more traditional outline of healthcare quality improvement, Shruti outlines how she built her current quality management system from the ground up by outlining the vision, goals, and objective for her program, She highlights a great career lessons learned connected with...2019-10-221h 21The Healthcare QualityCastLuis Torres Torija, MD MHQSHere in episode 36, Luis shares an exceptional quote to start our show followed by a personal story of a patient safety incident that helped to launch his healthcare improvement career path, he provides a great overview and introduction to the Mexican national healthcare system, he highlights a career lessons learned that centers on proper stakeholder management, and believe or not quality people this is starting to resonate as a common theme across a number of interviews to date, Luis highlights a great aha moment in his career path that begins with knowing your organization, he shares his excitement about...2019-10-1556 minThe Healthcare QualityCastAvi Fishman, MBA, SSBB, Director of Process ImprovementHere in episode #35, Avi starts the show with a direct message to never give up. He shares his career path from nearly enforcing the law to now enforcing high-quality healthcare. Avi shares a powerful lesson learned around listening to the frontline when problem-solving. He connects the dots on his 3 favorite QI tools and the value they bring to healthcare organizations. He shares a creative approach to facilitating organizational safety rounds and pulling in the voice of the patient. And gives a great point of view on why he’s all about the money, money, money.--- Send in a...2019-10-0849 minThe Healthcare QualityCastLost Episode #5: Jessica & Renee, IE Graduate StudentsIn this episode you gain insight into the programs today's engineering students are taking that align perfectly with improving the healthcare industry, they share their thoughts on what engineering programs can do to better introduce and prepare students for a career in healthcare, The concerns that today's students are facing; and their feedback here impacts everyone from entry-level all of the way to top leadership; They provide great insight on the additional skills they feel are important to develop in order to make an impact in healthcare. And listen in as they blow-up your thoughts connected with today's young...2019-10-0430 minThe Healthcare QualityCastLost Episode #4: Theresa Adair, Dir. Care CoordinationIn this episode, the first that you’re going to clue in on is Theresa’s passion for the work that she is leading, Theresa makes an interesting connection with our skills as healthcare quality people to that of a behavioralist, She calls out operational efficiency as the greatest challenge in healthcare today, She call on quality people to face your failures, And learn how and where she pulls her inspiration from. --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message2019-10-0311 minThe Healthcare QualityCastLost Episode #3: Ben Schleich, PhD Performance Improvement AdvisorIn this episode, Ben highlights humility and resourcefulness as top traits for healthcare quality people, He highlights the power of complementing industrial engineering talent with healthcare clinicians, His career learning take-aways to be self-aware and understand internal politics. And the improvement tool that he can’t live without. --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message2019-10-0213 minThe Healthcare QualityCastLost Episode #2: Cody Hall, Performance EngineerIn this episode Cody breaks down a successful healthcare quality improvement team member as one that successfully multi-task, think critically, and manage time appropriately, he highlights the biggest opportunity in healthcare is to remove waste and reduce costs, he shares a great career lessons learned based around stakeholder management, and Cody highlights his love for process maps and data!--- Send in a voice message: https://anchor.fm/healthcarequalitycast/message2019-10-0116 minThe Healthcare QualityCastLost Episode #1: Bethlyn Gerard, Sr. Quality ConsultantBethlyn is a senior quality consultant at UT Southwestern Medical Center and in this episode she highlights that a sense of humor is one of the top characteristics of being a successful quality person, the power of reflection as a way for quality people to move our work forward, she shares a great perspective on how leaders should plan to fail fast and fail quickly, and in the power in knowing your audience.--- Send in a voice message: https://anchor.fm/healthcarequalitycast/message2019-09-3018 minThe Healthcare QualityCastSamir Rishi, Quality Improvement AdvisorHere in episode #34 Samir shares his career path, starting with his desires to enter med school, then moving into healthcare administration with a performance improvement focus. He walks us through his worst career moment where his leadership team, unfortunately, put him in a position to fail. He shares strategies that he’s used to restart his healthcare career after being laid off. He provides tips on how he builds connections on project teams by building a common purpose. His personal excitement around technological changes impacting the healthcare industry and how quality people will lead the implementation. He shares his be...2019-09-241h 05The Healthcare QualityCastAnthony Davis, Sr. Director for Quality StrategyHere in Episode #33, Anthony teach us the value of doing what’s even when nobody’s looking, he introduces us to healthcare quality from a health plan point of view, he shares his passion and lessons learned in promoting health literacy, he promotes a mindset for quality people to always know your numbers, he shares his AHA moment with an introduction to his quality 4-square, and just heads up, be prepared to take notes on this one; both Anthony and I geek all of the way out in our conversation about natural language processing and its potential impact on the...2019-09-1750 minThe Healthcare QualityCastJennifer Hooks, MBA Mngr. of Performance ImprovementHere in episode #32 Jennifer opens the show with a great leadership mindset, she shares her career journey from the Air Force and into her current leadership role, she highlights the value of Deming's 14 points of management, and breaks down the cultural differences between military leadership culture and civilian hospital culture, she shares a great tactic for letting teams vent their emotions when launching new projects, she connects a major career aha moment with the tastiest training exercise ever, Jennifer highlights an often overlooked opportunity for healthcare systems to focus on aligning cultures following company mergers, and after reviewing this...2019-09-1051 minThe Healthcare QualityCastAshley Benedict, PhD VISN 8 System Redesign CoordinatorHere in episode #31 Ashley shares her career story and highlights that being a quality person is truly in her DNA, she walks us through a day in the life as a VA quality improvement leader, she shares a great story around following the rules of engagement when working on an improvement team, you’ll learn what the most important skill for a quality improvement expert is, as well as the power of team ice-breakers, Ashley shares her aha moment connected to big data and the future of EHRs, and you’ll how Ashley maximizes her personal productivity with standard work...2019-09-031h 08The Healthcare QualityCastJordan Peck, PhD. Sr. Dir, Center for Perf. ImprovementEpisode 30 Jordan highlights his passion for the history of process improvement in healthcare, walks us though his career that literally started with practicing PDCAs in preschool, he highlights the value and the diversity of projects that he and his team at Maine health are working on, he shares how finding his career purpose has led to a renewed focus around his personal leadership, he highlights the power of rounding to stay connected with teams, his aha moment to highlight the science of lean as a way to gain acceptance with clinical teams, and why his physicians are scared that...2019-08-271h 03The Healthcare QualityCastJean Ann Larson, PhD, FACHE, LFHIMSS, FIISE, DSHSHere in episode #29 Dr. Larson walks us through her career path from Management Engineering and into her daily life as a chief leadership development officer; she shares how Dr. Deming personally influenced her career path; she details her decision making process around the pursuit of her PhD; she gives exceptional pointers around our roles as decision support team members; she introduces a new ice breaker for you to use with your teams that comes with a truly humanizing appeal; her aha moment to simply ask the team for help when needed; she shares her 3 C’s of leadership; and hi...2019-08-201h 11The Healthcare QualityCastLavana Ragavan, Assoc. Dir. for Perioperative ServicesHere in episode #28 Lavana shares his leadership mindset to help his team achieve professional autonomy, mastery, and purpose; his unconventional educational and career path, that has led to his current healthcare operations leadership role; he teaches us through his worst leadership experience that a great idea, that can’t be applied is not a great idea; Lavana highlights the power of going to the Gemba and walking with the front-line as a key to developing team relationships; he highlights an exceptional aha moment centered around formally defining value, and involving the end-user on improvement projects; Lavana speaks on the fu...2019-08-131h 01The Healthcare QualityCastKatherine Jordan, PhD.Here in episode #27, this proud Aggie shares connects the dots that have led to her most recent role transition at Duke University Health system, her background and passions for being a quality improvement nerd…her words specifically; she walks us through her dark moment when she didn’t follow her natural instincts, how that impacted her as a leader, and how she would approach it if given a do-over, how she builds team credibility with honesty, her ah ha moment around tying initiatives back to the front line, her thoughts around affinity groups within the healthcare settings, we introduce the...2019-08-061h 03The Healthcare QualityCastDon Martin MHA, FACHEHere in Episode #26, Don shares how he keeps a consistent focus on quality improvement with his teams, he shares how he got his lucky start from playing music and selling pianos, to transitioning into the healthcare industry; he highlights his success in growing physician practices, while simultaneously achieving high quality outcomes; Don reflects on leadership challenges in managing physician practices and offers tips on how he communicates change across his teams; Don shares a success story in helping a new physician practice achieve long-term success and sustainability, and offers his thoughts on the industry moving ever closer towards value...2019-07-301h 00The Healthcare QualityCastJoyce T. Siegele, FACHE, FIISE, DSHSHere in our milestone episode #25 Joyce walks us through her healthcare journey as an industrial engineer, she connects the dots between quality improvement and labor and productivity management, she shares her expertise on industry standards and best practices related to productivity management in healthcare, Joyce provides insights on partnering with healthcare teams to build a culture of accountability across her organization; Joyce shares how she strategically uses food as an ice breaker and team builder; and she shares in her excitement around growing trends of multi-disciplinary approaches to quality improvement. --- Send in a voice message: https://anchor.f...2019-07-2350 minThe Healthcare QualityCastDr. Saria Saccocio, Ambulatory Chief Medical OfficerIn celebration of Doctor’s Day 2019, the Quality Coaching Co and the HealthCare QualityCast is honored to have interviewed, Saria Saccocio, MD, FAAFP, MHA. Saria is the Ambulatory Chief Medical Officer and Department Chair of Family Medicine for Prisma Health. Listen in as Saria delivers value, on top of value as she shares with us her approach to “Do 2019”, essential elements to implementing a culture of high-reliability, her passion for not only creating wins and celebrating with her team, but also in developing accountability models that allow for sustainable changes…and oh yeah, she officially crowns Jarvis as the “Process Doctor”...2019-04-0333 min
Excellence In Healthcare Podcast001: Inspiring Healthcare Leaders With Jarvis GraySend us a textWelcome to the Healthcare Quality Cast, the podcast that spotlights the most inspiring quality professionals in the healthcare industry. In this debut episode, our host, Jarvis Gray, shares his vision for the show and introduces himself to the audience. He outlines the format of the podcast, which will feature interviews with industry leaders who work to improve quality, safety, and service outcomes for patients and their communities. Each episode will delve into the guest's career journey, major challenges, aha moments, and industry insights. Jarvis also explains his motivation for creating the podcast, drawing...2019-03-1413 minThe Healthcare QualityCastIntro Show - Jarvis Gray (Host)Want to know what the Healthcare QualityCast is all about? Want to know why I launched this new and engaging show, that is guaranteed to impact the Healthcare Industry in the US, and beyond? Tune in with my kick-off episode to learn about the mission, the motivation, and the man behind (what will soon be) Healthcare's most inspiring podcast show...in the history of healthcare podcast shows! “I'm a promoter of the (quality) people for the (quality) people and by the (quality) people…and my magic lies in my (quality) people ties.” – Don King (and Jarvis)--- Send in a voi...2019-03-1413 min
Business Infrastructure - Curing Back Office BluesImproving Quality in Healthcare Operations with Jarvis GrayAccording to quality expert Jarvis Gray, assessing the culture of an organization is one of the first things to consider when improving processes to ensure better quality. As a certified Project Management Professional and Lean Six Sigma Black Belt consultant specializing in healthcare, Jarvis shares some of his favorite tools and techniques for transforming operations to eliminate waste and make for a better and safer patient experience. He reminds us that it’s critical to move past the jargon and look at this for what it actually is – problem solving. So yes, these are tools and techniques that you can...2018-11-1833 min
How's Your ePresence®? - We talk digital marketing including social media, SEO optimization, Google ranking, analytics, online advertising, key words, and email campaigns, etc.S1 E11 "How's your ePresence?" hosted by Mark Galvin, with guest Jarvis GrayMy guest today was Jarvis Gray with The Quality Coaching Co. His firm is a coaching, consulting, and training firm specializing in healthcare Quality Management and Organizational Excellence. The company’s mission is to help healthcare organizations deliver on their promise to advance quality, safety, and person-centered patient care. Gray has more than 14 years applying Lean Six Sigma methods to a variety of industries, has personally coached 40+ healthcare leaders and teams in quality improvement fundamentals, has amassed over 2,500 hours in course lectures and training time, and is well known throughout the metro-Atlanta market for his networking events and public worksh...2018-09-2133 min
ePresenceJarvis Gray with The Quality Coaching Co.Jarvis Gray/The Quality Coaching Co. The Quality Coaching Co. is a coaching, consulting, and training firm specializing in healthcare Quality Management and Organizational Excellence. The company's mission is to help healthcare organizations deliver on their promise to advance quality, safety, and person-centered patient care. The company is led by Jarvis Gray, who has more than […]
The post Jarvis Gray with The Quality Coaching Co. appeared first on Business RadioX ®.2018-09-2000 min
ePresenceJarvis Gray with The Quality Coaching Co.Jarvis Gray/The Quality Coaching Co. The Quality Coaching Co. is a coaching, consulting, and training firm specializing in healthcare Quality Management and Organizational Excellence. The company s mission is to help healthcare organizations deliver on their promise to advance quality, safety, and person-centered patient care. The company is led by Jarvis Gray, who has more than [...]2018-09-2033 min