Shows
A Sherpa's Guide to InnovationE115: Heartspeak and Human Connection with Nick Adkins of Pinksocks LifeBen & Jay return after three years for a special edition! Just in time for the holiday season, Nick Adkins joins your Sherpa hosts to discuss his new book Pinksocks - How a Pair of Socks Became a Symbol of Love and Connection. As co-founder of Pinksocks Life, Nick has led a 10-year old international movement promoting empathy, love and human connection.How to find Pinksocks in the wild with happy smiley people:Pinksocks on InstagramPinksocks on FacebookSupport the show
2025-12-1038 min
A Sherpa's Guide to InnovationE114: Bob Moesta - Learning to Build Through 847 NotebooksBen and Jay welcome back the one and only Bob Moesta for a record 4th episode. Bob is a founding father of Jobs to Be Done theory, CEO of The ReWired Group (which has a great new website) and author of the recently published Learning to Build: 5 Bedrock Skills of Innovators and Entrepreneurs. Hear Bob talk about why he wrote the book, a couple of non-JTBD topics from the book, and what he's focusing on in his remaining 1,890 days. Yes, it's morbid, but it will be explained. And hopefully it's much longer than that.Learn about another of B...
2022-11-2354 minA Sherpa's Guide to InnovationE112: Mona Baset - Translating Marketing, Technology, and InnovationBen & Jay reconnect with a former colleague and friend of innovation, Mona Baset, Vice President, Digital Services at Intermountain Healthcare. During her career prior to Intermountain, Mona has held a variety of leadership positions in marketing and technology at Atrium Health and Bank of America. While at Atrium Health, she participated in the very first cohort of the Innovation Engine's Catalyst Program, a hands-on design thinking course featured in Episode 35: Catalyzing an Environment of Innovation. Today, Mona leads digital engagement strategy and transformation, including the development and implementation of the digital technology road map at one of the country's lea...
2022-09-0742 minA Sherpa's Guide to InnovationE111: Ruth Hartt - An Opera Singer Walks Into a Think Tank and Meets a TheoryBen & Jay dig again into Jobs to Be Done, this time from a fascinating perspective with Ruth Hartt, Chief of Staff to the President at the Christensen Institute and creator of Culture for Hire. Ruth, a former opera singer and vocal teacher, is passionate about bringing customer-centric innovation to arts marketing. Classical music audiences have declined nearly 50% since 1997. Hear how Ruth applies Jobs to Be Done theory to help arts organizations reverse this trend and expand their notion of their audience and how reach them. The Art of Relevance by Nina SimonAll Things Twit...
2022-08-1046 minA Sherpa's Guide to InnovationE110: Talking Jobs to be Done Philosophy with Scott BurlesonBen & Jay have a fun Jobs to Be Done deep dive with Scott Burleson, Senior Vice President at the AIM Institute, a company on a mission to change B2B innovation. Scott is an expert in Outcome-Driven Innovation, with deep product management and innovation experience at John Deere and Strategyn. He is author of The Statue in the Stone: Decoding Customer Motivation with the 48 Laws of Jobs-To-Be-Done Philosophy and co-host the the Product Quest podcast.Hear Scott talk about why he views Jobs to Be Done as a philosophy, why value propositions present us with a paradox, an...
2022-07-2047 minA Sherpa's Guide to InnovationE109: Kapil Kane on Helping Inventors Become IntrapreneursBen & Jay venture into technology, invention and intrapreneurship with Kapil Kane, Director of Innovation for Intel Corporation in China. Kapil co-founded and leads GrowthX, an award-winning corporate - startup accelerator that has launched multiple new businesses generating $400M+ in projected revenues through bottoms-up innovations in areas of AI, IOT, 5G & new silicon technology. Hear about how Kapil developed this platform for inventors, as well as his experiences at Apple in the days of Steve Jobs.View Kapil's TEDx talkThe Sherpas on Twitter:A Sherpa's Guide to InnovationBen TingeyJa...
2022-06-2937 minA Sherpa's Guide to InnovationE108: Michele Hansen - Deploying Empathy with Your Customers and in Your LifeBen & Jay are joined by Michele Hansen, author of Deploy Empathy, A Practical Guide to Interviewing Customers. Michele is co-founder of Geocodio, an indie SaaS, and co-host of the Software Social podcast. Hear about Michele's journey from sending interview tips to founders by email to a newsletter to a book, her aspiration for the book, and about being a fan of Jobs to be Done.All Things Twitter:Michele HansenDeploy EmpathySoftware Social podcastA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show
2022-06-0844 minA Sherpa's Guide to InnovationE107: Kyushik Nam - Learning & Doing DesignBen & Jay are joined by Kyushik Nam, an MFA candidate in Design Management at the Savannah College of Art & Design. Kyushik was mentored by our teammate Isabelle Magnin for his master's thesis. This episode is a great opportunity to hear about the design process from the perspective of a student on a live project, making a difference from individuals struggling to manage Type 2 diabetes. Kyushik not only brings insights and perspective from his graduate work, but from his professional experiences with Michelin, Gulfstream Aerospace, and Google.All Things Twitter:A Sherpa's Guide to Innovation
2022-05-1839 minA Sherpa's Guide to InnovationE106: Roy Rosin - Matching Innovators' Passion to Customer ProblemsBen & Jay welcome a multi-industry innovation hall of famer, Roy Rosin, Chief Innovation Officer at UPenn Health System. Roy leads The Center for Health Care Innovation, which facilitates the rapid, disciplined development, testing, and implementation of new strategies to reimagine health care delivery for dramatically better patient outcomes, value, and experience. The Center comprises four coordinated teams – the Acceleration Lab, the Center for Digital Health, the Nudge Unit, and Way to Health. Prior to going UPenn, Roy worked 18 years at Intuit, becoming its first innovation leader, building a highly regarded innovation culture.Hear Roy cover a range of to...
2022-04-2745 minA Sherpa's Guide to InnovationE105: Bradley Schurman - Designing Products and Organizations in the Super AgeBen & Jay talk with demographic futurist Bradley Schurman, founder & CEO of the research and advisory firm The Super Age and author of a fascinating book by that name. Brad spent a significant portion of his career with AARP as a Senior Advisor and Global Director for Partnerships and Strategic Engagements. He specializes in helping organizations understand the challenges and harness the opportunities of demographic change with a focus on population aging. Adults have grown-up. Today, they represent the fastest growing group of workers and consumers in the world. They are superagers; a social and economic force unlike any other. Brad...
2022-04-0640 minA Sherpa's Guide to InnovationE104: Kip Lee - Crafting Arguments by DesignInnovation Sherpas Ben and Jay interview Kip Lee, Vice President of Innovation & Product Strategy at University Hospitals, and a Managing Director of UH Ventures. He’s pursuing a Doctorate in Design and Innovation at the Weatherhead School of Management at Case Western Reserve University, and serves as an editor of the journal, Design Issues, published by MIT Press. In this inspiring conversation, Kip shares a bit about his background--such as designing at Marriott International--and the lessons healthcare innovators can apply from the hospitality industry. He describes the origin story of the UH Ventures group and how they wo...
2022-03-1645 minA Sherpa's Guide to InnovationE103: Mike Eppehimer on Improvisational LeadershipBen & Jay find another opportunity to weave improv into your innovation expedition, joined by Mike Eppehimer, founder of ThreefoldYes. Prior to starting ThreefoldYes, Mike was a seasoned senior healthcare executive who integrated his experience in the creative arts with improvement science. Mike talks about his unique career arc and numerous practical insights on improvisational leadership that he shares in his recent TEDx talk "The Performance of a Lifetime". Ben participates in a fun and useful exercise on shifting status. And if you stick around past the exit music, Mike and Jay improvise at opera.All Things Twitter:...
2022-02-2346 minA Sherpa's Guide to InnovationE102: The Innovator's Prescription Renewed (Part 1)In 2009, Professor Clayton Christensen published The Innovator's Prescription: A Disruptive Solution for Health Care, with co-authors Dr. Jerome Grossman and Dr. Jason Hwang. Well over a decade later, Ben & Jay revisit this robust and insightful body of work with Ann Christensen, President & CEO of the Clayton Christensen Institute and Ann Somers Hogg, Senior Research Fellow, Health Care at the Institute. Much has happened in health care since 2009. But where are we in terms of disruptive solutions? These four Sherpas dig in deep on the past, present and future, guided by great theories.Please offer your thoug...
2022-02-0258 minA Sherpa's Guide to InnovationE101: Nora Herting on the Power of Pictures for Visual LeadershipBen & Jay welcome in a new year with Nora Herting, CEO and co-founder of ImageThink, world's leading visual strategy firm. Nora is author of "Draw Your Big Idea" and a frequent keynote speaker. Hear Nora share her insights on:Founding a firm that uses the tools of graphic facilitation, visual theory and design thinkingThe neuroscience behind the effectiveness of visual techniquesHow organizations can solve problems and develop strategy using visual techniquesHow your team can bring visual techniques into your work today in simple waysNora's podcast Ask the Experts!See Nora's photography hereAll Th...
2022-01-1242 minA Sherpa's Guide to InnovationE100: A Sherpa Centennial Celebration!Ben & Jay reflect upon and celebrate 100 episodes of A Sherpa's Guide to Innovation. We look back, look forward, and express our appreciation for our guests and listeners. Ann Somers Hogg drops in to say hello and talk about her new role at the Clayton Christensen Institute. Read Ann Somers' latest blog post here: All Things Twitter:Christensen InstituteAnn Somers HoggA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show
2021-12-1430 minA Sherpa's Guide to InnovationE99: Paul Puopolo - Leading Everyday Innovators at DFW AirportBen & Jay have a deep-dive on building corporate innovation from the ground up with Paul Puopolo, Executive Vice President of Innovation at Dallas Fort Worth International Airport. Following a career as a naval aviator, Paul built and led innovation teams at Humana, Highmark and MetLife. Paul has outstanding insights on not only building an innovation function from scratch with a well-defined, discipline process, but also on fostering an innovation culture that reaches every employee at DFW.View Paul's excellent February 2020 talk at Skookum (now Method) hereAll Things Twitter:A Sherpa's Guide to Innovation
2021-11-0344 minA Sherpa's Guide to InnovationE98: Dr. Bon Ku - Leading The Avengers of Health CareBen & Jay are joined by Dr. Bon Ku, Director of Jefferson Health Design Lab in Philadelphia. Dr. Ku is well-known on a number of fronts - a practicing emergency medicine physician; a leader in teaching design to medical students and physicians; a co-author of Health Design Thinking; host of Design Lab podcast; and from his prominent role in TNT's Chasing the Cure.Hear Bon talk about the amazing work he and his team do to help the most vulnerable communities in Philadelphia, how Design Lab is like a small restaurant, and his other creative projects.
2021-10-1341 minA Sherpa's Guide to InnovationE97: Abrea Armstrong - How an Innovation District Creates Space for a Community’s PotentialBen & Jay return from a short break to talk with a rising star - Abrea Armstrong, Senior Marketing & Communications Coordinator for the Innovation Quarter. The iQ is an innovation district in downtown Winston-Salem, NC, bringing together forward-thinking companies in the areas of research, business and education in biomedical science, information technology, clinical services and advanced materials. Atrium Health Wake Forest Baptist has led the development of the Innovation Quarter in partnership with city, county and state government, local businesses, developers and community members,Hear Abrea talk about the origins of iQ, what brought her there, and how iQ...
2021-09-2239 minA Sherpa's Guide to InnovationE95: David Duncan - A Real-Life Market DetectiveBen & Jay are joined by David Duncan, Managing Director at Innosight and author of The Secret Lives of Customers: A Detective Story About Solving the Mystery of Customer Behavior. This new book is a fresh and creative approach to demonstrating and teaching the language, methods and mindset of Jobs To Be Done theory. Hear why Dave choose a fictional narrative approach to the majority of the book, some of his own real-life experiences as a "market detective", and his experience collaborating with Dr. Clayton Christensen, Karen Dillon and Taddy Hall on Competing Against Luck: The...
2021-06-3038 minA Sherpa's Guide to InnovationE94: Coonoor Behal – Reframing Quitting to a Process for ProgressBen & Jay are joined by Episode 27 guest Coonoor Behal, author of the newly published "I Quit! Life-Affirming Joy of Giving Up". Coonoor is the Founder & CEO of Mindhatch, a consultancy that helps organizations create the conditions for innovation and creativity to thrive. Through Mindhatch, Coonoor delivers her unique mix of expertise in Design Thinking, Organizational ImprovTM, Innovation Facilitation, and Diversity & Inclusion. Her new book, published by New Degree Press in April 2021, seeks to help readers rethink and reframe quitting by sharing stories from everyday people who summoned the courage to quit things in their lives.Hear what ca...
2021-06-1641 minA Sherpa's Guide to InnovationE93: Arthur Daemmrich – Inspiring Generations of Inventors & InnovatorsBen & Jay have a fascinating conversation from a historical and education perspective, with Arthur Daemmrich, Director of the Lemelson Center for the Study of Invention and Innovation at the Smithsonian Institution. The vision of the Center is: A world in which everyone is inventive and inspired to contribute to innovation. Hear about the physical and virtual experiences the Center creates to inspire inventors and innovators of all ages and its efforts to foster a diverse and inclusive ecosystem. Along the way, Arthur sprinkles stories of interesting inventors and innovators that you may not have heard of. You are...
2021-05-2641 minA Sherpa's Guide to InnovationE91: Shannon Clute - Creating an Innovation Flywheel to Empower StudentsBen & Jay continue to learn from innovation leaders with novel career journeys, this time talking with Shannon Clute, Inaugural Director of The Hatchery, Emory Center for Innovation in Atlanta. The Hatchery supports student innovators and entrepreneurs from all Emory University schools, and covers all stages of innovation from inspiration and learning to projects and startups. This 15,000 square foot center opened in February 2020 - which required a quick pivot after just "two great weeks" due to COVID-19. From academia to the super early days of podcasting to Turner Classic Movies to university-based innovation, Shannon consistently works at the intersection of lea...
2021-04-2146 minA Sherpa's Guide to InnovationE90: Tanqueray Edwards - Inventing, Caring, Leading Change in InnovationBen and Jay have an exceptional conversation with Tanqueray Edwards, Global Innovation & Program Director at JLL, a global real estate and investment management firm. Tanqueray talks about standing up an innovation function at JLL during the pandemic and her subsequent new role with the organization, including the role of change management in innovation. She also provides important insights on the impact of race and gender intersectionality in the workplace, her efforts to lead change in diversity and inclusion, and how this connects to innovation.All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJa...
2021-04-0742 minA Sherpa's Guide to InnovationE88: Javier Lozano - Market-Creating Innovation for Diabetes CareBen & Jay have an inspiring conversation with Javier Lozano, Founder and CEO of Clínicas del Azúcar, a growing chain of "one-stop shops" for diabetes care in Mexico. Armed with a willingness to explore, a passion for helping people in need (including his mother) and the theories of Dr. Clayton Christensen, Javier has created a truly disruptive innovation focused on the consumer's Jobs To Be Done and the concept of non-consumption. His work is literally saving lives. Readers of Clay's 2018 book, The Prosperity Paradox, co-authored with Karen Dillon and Efosa Ojomo, will remember Javier's story, which was featured as a...
2021-03-1049 minA Sherpa's Guide to InnovationE87: Kristen Berman - Filling Holes in Human BehaviorBen and Jay revisit the fascinating topic of behavioral science with Kristen Berman, CEO of Irrational Labs. Kristen co-founded Irrational Labs, a behavioral product design company, with Dan Ariely, helping companies and nonprofits understand and leverage behavioral economics to increase the health, wealth and happiness of their users. She also co-founded Common Cents Lab, a Duke University initiative dedicated to improving the financial well-being for low to middle Americans.Hear Kristen talk about:The application of behavioral science in healthcare, including how we might encourage better adoption of public health measuresThe connection between Jobs To Be Do...
2021-02-2446 minA Sherpa's Guide to InnovationE86: Ben Tingey - Empathizing, Teaching, ServingIn our first new episode of 2021, Jay exchanges chairs with your Sherpa host Ben Tingey! Ben covers a lot of ground about learning/doing/teaching innovation over the past few years, a recent project related to physician burnout that's making a big impact on him and Atrium Health, and much more. All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show
2021-02-1044 minA Sherpa's Guide to InnovationE85: Remembering Dr. Clayton M. ChristensenThis episode was originally released on January 28, 2020. Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man.memoriesofclay.comHow Will You Measure Your Life?The Clayton Christensen InstituteThe Forum for Growth and Innovation at Harvard Business SchoolSupport the show
2021-01-2714 minA Sherpa's Guide to InnovationE84: Dr. Rasu Shrestha & Todd Dunn - Looking Back & AheadBen & Jay bring back two former guests and Atrium Health strategy and innovation leaders - Dr. Rasu Shrestha & Todd Dunn. Rasu and Todd reflect back on what makes them #AtriumHealthProud during a unforeseen and unprecedented 2020, and paint a picture of what innovation at Atrium Health looks like going forward. Plus, what have been their favorite A Sherpa's Guide to Innovation episodes? What a great way to wrap up 2020 with two insightful and thoughtful leaders who don't shy away from bring their heart and their empathy to the workplace. Thank you all for listening and we look forward to 2021, which will...
2020-12-2338 minA Sherpa's Guide to InnovationE83: Terik Tidwell - "Venture Humanist"One of our favorite things to do is spotlight the incredible innovators located right here in our backyard of Charlotte, NC. This episode features Terik Tidwell, Director of the STEM Innovation Initiative and Executive Director of the Smith – Tech Innovation Center at Johnson C Smith University. Learn about the work Terik and his team have done to boost innovation and entrepreneurship in the community and the unique role a University plays in the regional entrepreneurial ecosystem. A little more about Terik: He's a multi-industry innovator himself, with experience developing and managing projects intersecting with higher-education, economic development, int...
2020-12-0941 minA Sherpa's Guide to InnovationE82: Dr. Ellen Beckjord - At The Intersection of Love & ScienceBen & Jay have a wide-ranging conversation with Dr. Ellen Beckjord, Associate Vice President, Population Health & Clinical Transformation at UPMC Health Plan. Ellen is a behavioral scientist and epidemiologist working a the intersection of population and digital health. In addition to her great work at UPMC Health Plan, Ellen talks about two additional passions, the global PinkSocks movement and a recent book she co-created with photographer Anita Buzzy-Prentiss, PORCHRAITS - Pittsburghers on Their Porches During Quarantine.Buy Porchraits HereConsider donating to PinkSocks Life to spread love, joy and hug across the world!Other re...
2020-11-2547 minA Sherpa's Guide to InnovationE81: Scott Kirsner of Innovation Leader - Insights on Big Company InnovationBen & Jay talk with Scott Kirsner, CEO of Innovation Leader, a media and events company focused on Chief Innovation Officers, senior R&D execs, and intrapreneurs at large organizations who are responsible for making change happen. Scott is also a columnist for the Boston Globe and has contributed content to a number of other publications such as Fast Company, WIRED, Variety and others. Scott talks about the differences between innovation at startups and innovation within large companies, his recent piece entitled "7 Tough Truths About Corporate Innovation in 2020," and other insights gleaned from years of covering a wide range of inn...
2020-11-1135 minA Sherpa's Guide to InnovationE80: Is Ice Cream for Breakfast Funny or Weird? Taddy Hall on Jobs to Be DoneBen and Jay complete an epic three-episode Jobs to Be Done arc with Taddy Hall, Senior Partner at Lippincott. A best-selling author and global innovation authority, Taddy drives growth through new product development and systematic improvements to innovation processes. He collaborated with Harvard Business School’s Clayton Christensen for the last 20 years, including Competing Against Luck: The Story of Innovation and Customer Choice. Taddy's storytelling, energy and humor shine through this engaging discussion that sits at the intersection of innovation and brand.Watch a recent webinar from Taddy: (see Episode 2 in the Lippincott series)
2020-10-2850 minA Sherpa's Guide to InnovationE79: Jim Kalbach - The Jobs To Be Done PlaybookBen & Jay talk to Jim Kalbach, Head of Customer Experience at MURAL and author of The Jobs To Be Done Playbook, Mapping Experiences, and Designing Web Navigation. Jim shares his perspective on Jobs To Be Done as a mindset, how an organization can start using it, and how it can influence various aspects of the organization. Since the episode was recorded, Jim has also launched a new Jobs To Be Done learning platform, JTBD Toolkit. Jim also has a web site, Experiencing Information, where you can learn more about him and book office hours. Stick around after the discussion for...
2020-10-1437 minA Sherpa's Guide to InnovationE78: Bob Moesta on Avoiding Hans, Selling Jay a Tesla & Demand-Side Sales 101Ben & Jay welcome back Bob Moesta for the third time, talking about his new book Demand-Sides Sales 101: Stop Selling and Help Your Customers Make Progress, co-authored with his partner at The ReWired Group, Greg Engle. Bob is a lifelong innovator and coarchitect of the “Jobs to be Done” theory with Dr. Clayton M. Christensen. He's a teacher, builder, entrepreneur, and co-founder at The ReWired Group, a designfirm in Detroit, Michigan. Bob has developed & launched over 3,500 products and sold everything from design services, software, and houses to consumer electronics, and investment services. He’s an adjunct lecturer at Kellogg S...
2020-09-3045 minA Sherpa's Guide to InnovationE77: Dr. Debbie Salas-Lopez - The Girl From The BronxBen & Jay have a memorable and inspiring conversation with Dr. Debbie Salas-Lopez, SVP of Community and Population Health at Northwell Health. Beyond her formal role, she is a nationally recognized speaker and educator for women leaders in medicine, with a focus on healthcare disparities and equity in care, cultural awareness and language appropriate services, and the impact of social and economic factors on access to care. Furthermore, Dr. Salas-Lopez has recently published a gripping memoir entitled "The Girl from The Bronx - A True Story of Struggle, Resiliency, and Courage", in collaboration with Dr. Llewellyn J. Cornelius. Da...
2020-09-1637 minA Sherpa's Guide to InnovationE76: How Are You Doing? No, How Are You Really Doing?Patrick Mulvaney & Victor Armstrong have very different but very important roles in the increasingly critical area of mental health and wellness. Patrick is Chef Owner at Mulvaney’s Building & Loan, a farm to fork restaurant in Sacramento, California. Victor is Director of the NC Division of Mental Health, Developmental Disabilities, Substance Abuse Services at the NC Department of Health and Human Services. Both are passionate about suicide prevention and both, as you will soon learn, are great storytellers in this powerful episode.Patrick has spearheaded the I Got Your Back Project, an innovative pilot program focused on ment...
2020-09-0247 minA Sherpa's Guide to InnovationE75: A Pandemic, Recession & Revolution Walk Into a Bar - Anniedi Essien Serves Up WellnessBen and Jay celebrate A Sherpa's Guide to Innovation's "diamond" episode 75 with a real jewel, a woman who's on a mission to revolutionize wellness: Anniedi Essien - Chief Swagger Officer, CEO and Founder of Idem Spark. Anniedi talks about her personal and professional transformation from seasoned strategy and innovation consultant to a bold new entrepreneur. Get an inside view of a newly minted start-up - how she is adapting to a dynamic environment, bringing her unique blend of leadership development and well-being practices to healthcare consumers. Stick around to the end for a discount code for Career Swa...
2020-08-1932 minA Sherpa's Guide to InnovationE74: Unlocking Oceans of Demand - Avoiding The Prosperity ParadoxBen & Jay are delighted to welcome back two researchers and thought leaders from the Christensen Institute, Efosa Ojomo and Rich Alton, to discuss their recent paper “Avoiding The Prosperity Paradox: How to build economic resilience in a post-COVID world.” This paper is a follow-up to the 2019 book Efosa co-authored with Dr. Clayton Christensen and Karen Dillon, The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty. It serves as a playbook, bringing this big idea of market-creating innovation to an actionable level.This episode covers questions such as:How do you build economic resiliency in a cou...
2020-08-0543 minA Sherpa's Guide to InnovationE73: Leaps of Faith and Logic - Josh Shabtai of Lowe's Innovation LabsLearn about the Lowe's Innovation Labs from Josh Shabtai, Senior Director of Ecosystem, and how they use narrative-driven principles to imagine, explore, test. and create the future for Lowe's customers through emerging and exponential technologies. In this episode, we hear from Josh about:his background in advertising and video games, including a Star Wars game!how he ended up leading one of three Innovation Labsa new program, Lowe's for Pros JobSight, which allows plumbers, electricians and other home professionals to consult virtually with customershow his team develops narratives with supporting prototype materials to help senior leaders envision the...
2020-07-2240 minA Sherpa's Guide to InnovationE72: Spreadsheets Don’t Build Empathy – Steve Koch of Cast & HueBen and Jay welcome Steve Koch, co-founder and Senior Vice President at customer experience consultancy Cast & Hue. Steve talks about his career transition from marketing and advertising to human-centered design, and the critical connection of customer experience to brand. He discusses how to overcome barriers to employing human-centered design to enhance the healthcare experience and how Jobs To Be Done enhances design work at Cast & Hue. In addition, Steve offers helpful advice for conducting virtual design work, and a preview of upcoming Cast & Hue research on telemedicine customer experience during COVID-19.Cast & Hue Research Report - Rebuilding Pat...
2020-07-0138 minA Sherpa's Guide to InnovationE71: Designing for Behavior Change with Amy Bucher, PhDThis episode’s guest is Amy Bucher, PhD, Vice President of Behavior Change Design at Mad*Pow, a strategic design consultancy working with industry leaders to create social impact. Amy is an expert in motivational design, behavior change, health, and happiness, and how technology can support them. She previously worked at CVS Health and Johnson & Johnson, and recently released an exceptional book published by Rosenfeld Media entitled Engaged: Designing for Behavior Change, which is the subject of our conversation. We touch on, among many others:The self-determination theory of motivation and how designers and innovators can ap...
2020-06-1745 minA Sherpa's Guide to InnovationE70: ILN - A Springboard to Move Innovation ForwardHow might we move innovation forward in the Covid-19 era and beyond? If you're an innovator in healthcare, you need to connect with the Innovation Learning Network. This episode features members of the ILN Core Team: Christi Zuber - Executive Director, Cynthia Bazan - Events & Operations, and Tim Rawson - Growth & Insights. In the words of Zayna Khayat, PhD, "the ILN helps turbo-charge our innovation work." This fun-filled conversation features topics like:The purpose and impact of the Innovation Learning Network (think "curbside consults")How a member organization like ILN has adapted in the Covid-19 eraHow Covid-19 has...
2020-06-0535 minA Sherpa's Guide to InnovationE69: Bermon Painter & the Job to Be Done of the EY wavespace™Catch the wave! Bermon Painter is the EY Innovation and Strategy Director at the Charlotte EY wavespace™. He has spent the past 20 years with a focus on product strategy, customer experience, user experience design, and enterprise application development across numerous industries. He frequently speaks at conferences and facilitates workshops around the world on digital transformation, product strategy, and leadership. Bermon is also the president of IxDA Charlotte, a non-profit aimed at evangelizing human-centered design methods and connecting the broader UX community. In this episode, Bermon shares his thoughts on the Job to Be Done of workshops, effective fac...
2020-05-2127 minA Sherpa's Guide to InnovationE68: Design at a DistanceSherpa Host Ben Tingey talks with two Sherpa's Guide to Innovation podcast vets and innovation pros, David Phillips of Faster Glass and Eric Gorman of Wily LLC, about the rapid pivot to innovating virtually during COVID-19. Hear about what's worked well (technical moderators!), what's challenged them (customer discovery/ethnography), and what might endure for facilitating innovation work once we can gather in-person again. Design Sprint BootcampOct 20-21, 2020Charlotte, NCWily was cited in Jake Knapp's new Remote Design Sprint Guide! Check it out here: https://www.thesprintbook.com/remote Tools ref...
2020-05-0639 minA Sherpa's Guide to InnovationE67: Reflections from an Innovation Gladiator - Dr. Jean WrightIt's another closet studio edition! For episode 67 we have the privilege of listening to the brilliant mind and disarming wit of our Innovation Gladiator, Dr. Jean Wright, as she reflects on her impending retirement and the things she's learned as the Chief Innovation Officer at Atrium Health, such as: Innovation is actually code for change managementHow she got her "Gladiator" nicknameAdvice to aspiring innovatorsHow to get back up after getting "thrown off the porch"The enduring impact of COVID-19 on the field of innovationThroughout the episode you'll hear some surprise tributes sprinkled into the conversation as w...
2020-04-2244 minA Sherpa's Guide to InnovationE66: Debunking Design Thinking Myths with Jason RomeJason Rome of Skookum joins us on A Sherpa’s Guide to Innovation podcast again, this time talking about the common misconceptions and misapplications of design thinking. He pulls in his customer experience insights, just as he did on Episode 25, to explain how the value of design thinking is not found in the workshop event but in the subsequent iterations and execution of the work. Collected from years of human-centered design work with large organizations, Jason shares such nuggets of wisdom as: Balance desirability, feasibility, and viability.Fall in love with the right problem, not a solutionDesign for...
2020-04-0837 minA Sherpa's Guide to InnovationE65: Necessity is the Mother of InventionBen & Jay come to you from their closets, reflecting on the sudden and dramatic changes occurring as a result of COVID-19. They discuss working (and podcasting) at home, what COVID-19 might permanently change, and how constraints unleash innovation.Politico: Coronavirus Will Change the World Permanently. Here’s How.Magnet Theatre – Virtual Improv ShowsAtrium Health launches virtual hospital care at home for COVID-19 patientsCharlotte Latin raising funds to 3D print face shields for medical personnel@TheBenReport @JayGerhartSupport the show
2020-03-2528 minA Sherpa's Guide to InnovationE64: Zayna Khayat on The Future of AgingBen & Jay welcome back Dr. Zayna Khayat, Future Strategist of SE Health to discuss their new book, The Future of Aging. Zayna is also on the faculty of Singularity University and the Rothman School of Management. The Future of Aging is an exciting collaboration between SE Health and Idea Couture, a global strategic innovation and experience design firm. As "a counter-argument to the common thinking and discourse around aging put forth in academia, business and popular culture", this book will appeal to many leaders, healthcare or otherwise, with a vested interest in serving older adults through products or...
2020-03-1130 minA Sherpa's Guide to InnovationE63: What's Behind Door #3? Interdependence & Modularity!Ben, Jay & Will geek out on a great but less well-known theory of Dr. Clayton M. Christensen - Interdependence and Modularity. How do you develop a business model that fits your unique circumstances? From the first automobiles to light bulbs to Tesla and Electronic Medical Records, your Sherpas discuss a framework for product architecture and how to look at the dynamics of your industry value chain. They even dare to talk about single payor health care systems... References:Michael Horn - Education, Disrupted (MIT Sloan Management Review)Ben Thompson, Stratechery - Netflix and the...
2020-02-2634 min
Inside MethodJobs To Be Done - Jay GerhartToday we’re sitting down with Jay Gerhart, VP of Consumer Strategy at Atrium Health. In this episode Jay talks about how Atrium Health is implementing the "Jobs to be Done" theory and how it can help reshape healthcare.
2020-02-2530 minA Sherpa's Guide to InnovationE62: Seth Ervin – Libraries as Platforms of Community ChangeCan you name an institution more welcoming and inclusive than a library? Probably not. In this episode, we learn from Seth Ervin, Chief Innovation Officer at the Charlotte Mecklenburg Library, about how he applies innovation principles to design the library experience of the future. Libraries are a critical social infrastructure (a phrase elucidated by Professor Eric Klinenberg in his exceptional book Palaces for the People) and Seth and his team believe the library can act as a platform of community change. How? - Exceptional service design and rapid prototyping of ideas like mobile libraries, makerspaces, coding labs, c...
2020-02-1232 minA Sherpa's Guide to InnovationE61: Remembering Dr. Clayton M. ChristensenBen & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man.memoriesofclay.comHow Will You Measure Your Life?The Clayton Christensen InstituteThe Forum for Growth and Innovation at Harvard Business SchoolSupport the show
2020-01-2814 minA Sherpa's Guide to InnovationE60: Kelly Leonard from The Second City - Improv is Human Being PracticeBen and Jay open a new decade with an improvisational theatre, organizational learning, and human behavior rock star, Kelly Leonard. Kelly is the Executive Director of Insights and Applied Improvisation at Second City Works, overseeing The Second Science Project with the Center for Decision Research at the University of Chicago’s Booth School of Business. He’s the author of the critically acclaimed book “Yes, And”, a multiple TEDx speaker, and host of the podcast “Getting to Yes, And”. Kelly talks about the connection between improv and innovation, improv and general business skills, improv and behavioral science, improv and care...
2020-01-2243 minA Sherpa's Guide to InnovationE59: 2019 Sherpa State of the UnionFellow innovators, esteemed podcast listeners, ladies, and gentlemen – We enter 2020 grateful for the wonderful 2019 behind us. Join us (Jay & Ben) as we review and reflect on the brilliant guests and special moments of 2019, conduct an assessment of the hypothesized Jobs to Be Done of listening to the podcast, and preview some exciting episodes coming down the pike. Thanks for listening, and stay tuned for more in 2020!Support the show
2020-01-0918 minA Sherpa's Guide to InnovationE58: The Christensen Institute Asks the Theory About AVs, Tesla & AIBen & Jay close out 2019 with our good friends at the Christensen Institute. In a thought-provoking conversation, Rich Alton, Director of Emerging Research at the Christensen Institute and Chandrasekar Iyer, visiting fellow of Emerging Research and consultant at Tata Consultancy Services delve into their recent paper The Race for Autonomous Ride-Hailing: Developing a Strategy for Success. This is a great case study for applying the theory of disruptive innovation--why it's important to understand the categorization of innovations and how to predict success for new entrants and incumbents.Rich and Chandra also weigh in on Jay's December 2018 Medium post, "El...
2019-12-1842 minA Sherpa's Guide to InnovationE57: Christi Zuber – Matrix Moments, Microclimates & BridgebuildingBen talks to pioneer practitioner, leader and researcher on innovation and human centered design, Christi Zuber. Christi provides dynamic leadership to two progressive and collaborative innovation organizations – Aspen Labs and the Innovation Learning Network (ILN). Hear about her career journey, bridging the gap between innovation research and practice, her vision for the ILN, and who’s been inspiring her lately.Jean Liedtka: http://innovationstarterbox.bg/wp-content/uploads/2016/03/Liedtka-J.-Design-Thinking.pdfhttps://www.tandfonline.com/doi/abs/10.1080/15309576.2019.1657916Lisa Carlgren: https://www.researchgate.net/profile/Maria_Elmquist/publication/264428960_Design_Thinking_Exploring_Values_and_Effects_from_an_Innovat...
2019-12-0442 minA Sherpa's Guide to InnovationE56: The Chris Elmore - 5,000 Cold Calls, Bootstrapping, and a Beard You Can HearChris Elmore rolls into the Sherpa studio--Company Evangelist for AvidXchange, a fintech unicorn based in Charlotte, North Carolina, as well as author, teacher, speaker, father of four, and husband of 25 years. Referring to someone as “one of a kind” can be kind of cliché, but Chris lives up to the billing. He’s a dynamic and authentic purveyor of innovation and entrepreneurship wisdom. Hear his perspectives on innovation, as well as the outlook for a blooming innovation and entrepreneurship ecosystem in Charlotte. Can you hear his beard? Listen closely . . .@thechriselmore @AvidXchange@SherpaPod @TheBenReportTheChrisElmore.comCrea...
2019-11-1348 minA Sherpa's Guide to InnovationE55: Everyone is Creative and Everyone is Welcome“Everyone is creative. Everyone is welcome.” Long-time friends and Charlotteans Matt Olin and Tim Miner are the co-founders of Charlotte is Creative, a not for profit organization that develops programs and initiatives designed to break the Charlotte mold and re-make it with creativity—into a city that draws people in, excites them, and inspires them to invest their financial, social, and creative capital. Learn about some of the unique ways Matt and Tim foster a culture of creativity in Charlotte, such as hosting CreativeMornings/Charlotte, H.U.G. Micro-grants, the Queen City Quiz Show, and their multimedia site The Biscui...
2019-10-3050 minA Sherpa's Guide to InnovationE54: Michael B. Horn - The Jobs to Be Done of EducationBenjamin Franklin said, “An investment in knowledge pays the best interest.” Learn more about the Jobs to Be Done for which we hire education throughout our lives by listening to this episode, the third in our series on innovation in higher education, with co-author Michael B. Horn of the recently released book Choosing College: How to Make Better Learning Decision Throughout Your Life. Michael is the Chief Strategy Officer for the Entangled Group, an education technology studio, and a senior partner for Entangled Solutions, which offers innovation services to higher education institutions. He is also the co-founder of and a dis...
2019-10-1743 minA Sherpa's Guide to InnovationE53: Health Design Lab - A Bank Vault, MD Designers & a Custom AirstreamWhat does it look like when an organization has fully committed to human-centered design? It looks like this: https://www.healthdesignlab.com/ Learn from Robert Pugliese, Director of Innovation Design, and Dr. Kristy Shine, Director of Education and Research, about the Jefferson Health Design Lab, a creative space where people from different backgrounds come together to solve challenges and design a healthier future. In this engaging conversation, Kristy and Rob discuss how they gravitated to design, why and how they train physicians in human-centered design, and how they retrofitted an Airstream to become a social innovation tool t...
2019-10-0241 minA Sherpa's Guide to InnovationE52 Part 2: Bob Moesta – Choosing Better for Learning and HealthcareIn the second segment of our super-sized “Bobcast”, uber-innovator and Jobs to Be Done expert Bob Moesta digs deeper into his recently released first book, Choosing College: How to Make Better Learning Decisions Throughout Your Life, co-authored with Michael Horn. The book isn’t just about the college decision--it encompasses life-long learning, whether it’s executive education, bootcamps, or on-line classes. Since many parallels can be made between the higher education and health care industries, Ben & Jay also engage Bob about the struggles in making health care decisions and their similarities to education decisions. Having helped many companies develop thousands...
2019-09-1836 minA Sherpa's Guide to InnovationE52 Part 1: Bob Moesta – The Grad School Jobs to Be Done InterviewBob Moesta rejoins the podcast during the release of his first book, Choosing College: How to Make Better Learning Decisions Throughout Your Life, co-authored with Michael Horn. In Part 1, Bob and Jay put Ben in the hot seat, conducting a live Jobs to Be Done interview about Ben’s process of picking a graduate school. This episode not only introduces Choosing College but also provides our listeners with another example of Bob’s renowned JTBD interview technique. Hear the Master compile Ben’s story and identify which of the five higher education Jobs to be Done that Ben pursued. As you lis...
2019-09-1845 minA Sherpa's Guide to InnovationE51: A Healthcare Renaissance Man - Dr. Nisarg Patel“I have a problem liking too many things.” Learn from Dr. Nisarg Patel, a healthcare renaissance man, about his journey into the world of medicine. Unafraid to “dive into the deep end,” Dr. Patel is a scientist and researcher of computational cancer genomics, synthetic gene circuits for engineered probiotic therapeutics, CRISPR/Cas9-mediated bacterial genome engineering, as well as applying machine learning to health policy and economics. He also worked in venture capital at Bessemer Venture Partners in their Life Sciences division. While most medical students take classes and apply it to their clinical practice, Dr. Patel did that and...
2019-09-0440 minA Sherpa's Guide to InnovationE50: The Design Value of Health with Steve DownsWhat would it look like if Netflix was helping you stay healthy? Learn about how we can make health an inherent design feature in our everyday lives from Steve Downs, Chief Technology and Strategy Officer at the Robert Wood Johnson Foundation. In this, our 50th podcast episode, Steve paints a picture of a world intentionally designed to make it easier for individuals and communities to choose healthy behaviors. How do we get there? Listen and find out! We discuss behavior change theories, promoting a culture of health, persuading tech companies that health is a value expressed horizontally across product...
2019-08-2142 minA Sherpa's Guide to InnovationE49: Industry Integration and Serendipitous Collisions with Mike BiselliEpisode 49 features Mike Biselli, a healthtech entrepreneur and community-building pioneer with a bold vision for reimagining healthcare. Learn about how Mike planted a flag in the ground and determined to create a built environment that would foster serendipitous collisions to catalyze innovation and transformational change. The result: Catalyst HTI, a 180,000 square-foot industry integrator campus designed to bring health-tech start-ups and established health care entities together under one roof, located in Denver, Colorado. Additionally, Lindsay Deneault shares her experience facilitating similar collisions at TMC Innovation Institute in Houston, Texas. This episode nearly melted the walls of our podcast studio, so...
2019-08-0837 minA Sherpa's Guide to InnovationE48 Part 2: Designing for Cultural Competency and an Inclusive WorkforceOur world is becoming increasingly complex and wonderfully diverse. How can organizations keep pace with this expanding diversity and assemble an inclusive workforce? Episode #48 - Part 2 features André Blackman and Touré McCluskey of Onboard Health, an organization dedicated to building a dynamic ecosystem of career acceleration opportunities to cultivate a powerful, inclusive workforce that is well equipped to solve some of our most pressing issues. When talented individuals who reflect the diverse fabric of our society build new ventures or have a seat the table of innovative companies, the solutions that come will inherently reflect the complex needs of ou...
2019-07-2628 minA Sherpa's Guide to InnovationE48 Part 1: Designing for Cultural Competency and an Inclusive WorkforceOur world is becoming increasingly complex and wonderfully diverse. How can organizations keep pace with this expanding diversity and design with cultural competency? Episode #48 Part 1 features Kinneil Coltman, Vice President and Chief Diversity Officer at Atrium Health; Elizabeth Watson, Manager of Innovation; and Ben Tingey, Manager of Innovation and, for this episode, in a hybrid role as host and guest.Listen and learn about how a large healthcare system champions diversity and inclusion, adapts services to meet culturally unique needs, includes cultural groups in the design process, and improves health outcomes and community trust as a result.
2019-07-2632 minA Sherpa's Guide to InnovationE47: A Passion for Product – Tom Schlegel of Radio FlyerBen & Jay talk to Tom Schlegel, Chief Innovation Officer of Radio Flyer, the iconic 102-year old company that’s on a mission to bring smiles to kids of all ages. During his 16 years at Radio Flyer, he has been a key leader in the evolution of the company from a steel wagon manufacturer to a customer-driven design and development powerhouse. Tom talks about how he has employed Dr. Clay Christensen’s theories of disruptive innovation and Jobs to be Done to help Radio Flyer hold potential disruptors at bay and continue to develop products that create warm memories for kids o...
2019-07-1039 minA Sherpa's Guide to InnovationE46: An Abundance Mindset with Robin GlascoGet ready to shift your mindset from scarcity to abundance in this episode of A Sherpa’s Guide to Innovation featuring Robin Glasco, co-founder and Managing Partner of Bambü Global Healthcare Advisors. Robin is a healthcare strategy and innovation dynamo, co-founding Bambü after serving as EIR with the Nason Group, Chief Innovation Officer of Blue Cross Blue Shield of Massachusetts, and an executive at Kaiser Permanente. She serves on several non-profit boards in the Boston area, and is passionate about disruptive innovation theory, advancing investment in high performing minority startups, and helping organizations fall in love with a problem, not...
2019-06-0646 minA Sherpa's Guide to InnovationE45: Reframing Healthcare with Zeev Neuwirth, MDFor episode #45, it’s our privilege to welcome our Atrium Health colleague Dr. Zeev Neuwirth, Senior Medical Director of Population Health, to our podcast. Zeev is the author of the recently released book Reframing Healthcare: A Roadmap for Creating Disruptive Change and is the host of the Creating a New Healthcare podcast. This episode began in a different way. Typically, we speak into the microphones while seated. Our episode’s guest, Dr. Zeev Neuwirth, invited us to ditch the chairs, adjust the microphones upward, and stand for the episode recording. True to form, he reoriented and reframed our podcast expe...
2019-05-2356 minA Sherpa's Guide to InnovationE44: Designing for People with Intermountain Healthcare’s Todd DunnEpisode #44 features a man we admire from an organization we admire: Todd Dunn, Director of Innovation at Intermountain Healthcare. This inspiring innovator, compelling storyteller and self-described family man shares his go-to list of innovation books, lifelong principles that influence his learning, why empathy should be at the heart of healthcare, and the three C’s of design disease. He’s also a big fan of Clay Christensen’s theories and contributed to the writing of Competing Against Luck: The Story of Innovation and Consumer Choice, co-authored by Clay Christensen, Karen Dillon, David S. Duncan, and Taddy Hall. If your desired...
2019-05-0944 minA Sherpa's Guide to InnovationE43: Turning Information into Innovation – Health Datapalooza Conference RecapEpisode 43 features perspectives from Atrium Health teammates who attended the 10th anniversary Health Datapalooza conference on March 27-28 in Washington, DC. Hosted by AcademyHealth, Health Datapalooza brings together a diverse group of healthcare leaders, policymakers, entrepreneurs, and data analysts to discuss collaboration opportunities at the intersection of policy, data, and innovation. A sponsor at this year’s event, Atrium Health also sponsored the attendance of several Charlotte-area patients who were able to contribute their insights to the national conversation on how to harness the power of data to improve the health of our country. Our very own Dr. Rasu Sh...
2019-04-2544 minA Sherpa's Guide to InnovationE42: Karen Dillon – Bringing Great Theory to LifeBen & Jay have the unique pleasure of speaking with Karen Dillon, NYT best-selling author and former editor of the Harvard Business Review, about her being in “the front seat of the Clay Christensen experience” through years of collaboration with Clay and some of their incredible colleagues. Karen may refer to herself as “semi-retired”, but she sounds pretty busy and is having great impact on the world as a co-author of The Prosperity Paradox with Clay and Efosa Ojomo (featured in Episode 40), and as Editorial Director of BanyanGlobal Family Business Advisors. In addition to talking about The Prosperity Paradox, Karen provides a...
2019-04-1140 minA Sherpa's Guide to InnovationE41: #SXSW2019 – Human Connections, Analogous Learning & 147 CheesesYeehaw! The Sherpas of the southeast went to SXSW in Austin, TX and lived to tell the tale. Listen to Lindsay, Jay, Sally, and Ben recap the sessions they attended, their tried and true success strategies for navigating SXSW, some of the overarching conference themes, the piles of delicious food they sampled, and the applications to innovation and healthcare they uncovered. You’ll learn that SXSW offers a Texas-sized assortment of innovation learning opportunities for any industry. You’ll also share Ben’s joy in his new favorite breakfast spot, Sally’s renewed passion for movie-going, and what put Jay and...
2019-03-2845 minA Sherpa's Guide to InnovationE40: Efosa Ojomo Turns Theory Into Hope – The Prosperity ParadoxBen & Jay are honored to speak with Efosa Ojomo, Global Prosperity Lead at Clayton Christensen Institute and co-author of The Prosperity Paradox with Dr. Clayton Christensen and Karen Dillon. Efosa talks about how he came to think that business might be the answer for developing countries, why not all innovations are created equal, and why “pull” strategies can work better than “push” strategies for all stakeholders. In addition, we discuss how The Prosperity Paradox can inspire and instruct social innovators close to home, even in generally prosperous geographies.@EfosaOjomo @GlobalCCI @christenseninst @HarvardHBS @HBS_Forum #ProsperityParadox@KarDillon...
2019-03-1443 minA Sherpa's Guide to InnovationE39: #HIMSS19 – Caped Crusaders, Precision Medicine and #pinksocks"Ah, the HIMSS conference. . . If you don’t own it, it will own you.” Hear what else the Innovation Sherpas have to say about their recent trip down to the Sunshine State for the 2019 Health Information Management Systems Society (HIMSS) Conference in Orlando. We have Dr. Jean Wright (Chief Innovation Officer), Emilie Pandullo (Investment Fund Director), and Michael Johnson (Director, Innovation) in the studio to relive their HIMSS experience. Among other things, they discuss the shift from patient engagement to patient activation, validated business models in population health, interoperability moving from a desire into a reality, genomics, and precision medic...
2019-02-2829 minA Sherpa's Guide to InnovationE38: Niyum Gandhi - Population Health in the City that Never SleepsIn this episode, we welcome Niyum Gandhi, Executive Vice President and Chief Population Health Officer at Mount Sinai, to discuss health system transformation, and how he tackles it in one of the most diverse cities in the world. Niyum shares the story behind his transition from Oliver Wyman to Mount Sinai, and the role key questions and visionary leaders took in making his leap. Hear Niyum talk about finding the leader who wasn’t afraid to be first to start the marathon of transforming a health system with a population health division to a population health management company that ha...
2019-02-2148 minA Sherpa's Guide to InnovationE37: Dr. Rasu Shrestha – Passion, Purpose & A PlanIn this episode we welcome Dr. Rasu Shrestha to the Atrium Health family as our new EVP and Chief Strategy Officer. Formerly, Dr. Shrestha was Chief Innovation Officer at UPMC and EVP of UPMC Enterprises. Get to know this dynamic healthcare leader as he reflects on experiences and influences that have shaped his approach to leadership and innovation, and his exuberance as he anticipates guiding strategy for Atrium Health. He also gives a teaser for his upcoming HIMSS presentations, what #pinksocks means to him, and what he's been leading lately. Ladies and gentlemen, we present to you Dr. Rasu S...
2019-02-0729 minA Sherpa's Guide to InnovationE36: Healthcare Disruption & Precision Innovation with Rebecca FoggRebecca Fogg, Senior Research Fellow of the healthcare practice at the Christensen Institute, joins the Innovation Sherpas from across the pond to talk disruption, air ambulances, Jobs to Be Done, and why she switched from consumer financial services to research on healthcare business model innovation. Rebecca shares some of her finely tuned insights on why the healthcare industry is so difficult to disrupt, how she identifies and evaluates business models with disruptive potential, and what’s next on the horizon for her research. Check out her research and blog series on the Christensen Institute site, then prepare to be en...
2019-01-3134 minA Sherpa's Guide to InnovationE35: Catalyzing an Environment for InnovationOur human-centered design Sherpas Elizabeth Benfield Watson and Sally Baek are joined by a special guest, John Tartt, AVP of Enterprise Risk Management at Atrium Health, to talk about the Innovation Engine’s Catalyst Program. Risk management may sound out of place in the world of innovation, but John is a great friend of our team and he’s a terrific example of how the mindset of human-centered design can grow in an organization when you properly plant and cultivate the seeds. Hear about how the Catalyst Program, now in its fourth year, originally sprouted, and how it has grown...
2019-01-1728 minA Sherpa's Guide to InnovationE34: A Sherpa Holiday Podcastpalooza!Ben & Jay do a short recap of the last year of A Sherpa’s Guide to Innovation, highlighting some memorable moments. We hope current listeners enjoy reliving the memories, and new listeners get a taste of what they’ve been missing. You’ll hear from previous awesome guests Dr. Zayna Khayat, Bob Moesta, Derek van Bever, and David Phillips – plus Innovation Engine Sherpas Michael Johnson, Lindsay Deneault and Elizabeth Benfield Watson. And you won’t want to miss the magic of Ben’s clever intros!@SherpaPod @TheBenReport @JayGerhart #Innovation EngineA Sherpa's Guide to Innovation is on Medium
2018-12-2019 minA Sherpa's Guide to InnovationE33: Objectively Creative & Subjectively Analytical - Design Strategist Lee FainThere exists a hidden world of which the average consumer has no knowledge—the world of design and innovation that crafts nearly everything we see and use. Join Design Strategist Lee Fain as he takes us on a storytelling adventure using Joseph Campbell's Hero’s Journey framework to a new world of creativity, design, prototyping, and customer discovery. Lee is co-head of design strategy at IdeaCouture, a global design and innovation consultancy. In this episode, Lee shares his wisdom on the business value of design, common design pitfalls, the power of physical artifacts to manifest the intangible, his original DOES...
2018-12-0645 minA Sherpa's Guide to InnovationE32: Disrupt to Improve vs. Disrupt to DestroyYour disruptive innovation Sherpas are back to discuss how the theory may be playing out in healthcare. Will Behrmann, Jay Gerhart and Ann Somers Hogg cover a lot of ground on the complex and ever-changing healthcare landscape. Is disruption truly occurring? Why does it matter? Do we really want it to occur? What will it look like? Weighty questions indeed. CVS/Aetna, primary care disruptors, health care system talent joining large tech companies, personalized care moving into the home…and Ben performs some Shakespeare.@SherpaPod @WillBehrmann @JayGerhart @annsomerswh @TheBenReport #InnovationEngineHealthcare Innovation: Don't throw the baby out...
2018-11-2336 minA Sherpa's Guide to InnovationE31: Sherpa Showdown: Fast Company Innovation Festival vs. Impact 2018Two great conferences – two Innovation Engine Sherpas facing off to extol their virtues! Ann Somers Hogg and Will Behrmann each recently attended a stellar innovation conference and share their experiences via a good-natured duel, making the case for why YOU should attend the conference they attended next year. Which conference wins our Sherpa Showdown? Will it be the Impact 2018 conference hosted by Innovation Leader or the Fast Company Innovation Festival? What’s the Job to Be Done of attending a conference, and which of the many conferences should healthcare innovators select? Listen and find out, then add it to your...
2018-11-0837 minA Sherpa's Guide to InnovationE30: The (Cult)ivation of Failure: ILN 2018 InPerson Meeting HighlightsJay takes the show on the road for the Innovation Learning Network’s InPerson Meeting (absolutely not a conference) in Sacramento, California, hosted by The Shop at VSP. He first talks on-site with ILN Executive Director Chris McCarthy and Christine Folck, Manager & Leader of Operational Strategy at VSP Global to set the stage for the meeting. Then he talks with Jay Sales, Co-Director, VSP Global and Keynote Speaker Chef Patrick Mulvaney about the local mental health issue that ILNers rolled up their sleeves to address. Once safely home and free of jet lag, Jay joins Ben in the Sherpa studi...
2018-10-2540 minA Sherpa's Guide to InnovationE29: On the Road with Ann Somers & Elizabeth – Mayo Transform 2018Join Innovation Sherpas Ann Somers Hogg and Elizabeth Watson in a continuation of their Twitter barrage sharing their experiences and highlights from their recent attendance at Mayo Clinic’s Transform 2018 Conference in Rochester, Minnesota. Learn about the industry’s focus to meet people where they really are, move from incremental to transformational change, and why moving care from the clinic to the home is critical for that transformation. Hear about Ann Somers and Elizabeth’s side trip and how it involves a use for the country’s growing number of vacated malls. If you attended the Transform 2018 Conference this episode w...
2018-10-1236 minA Sherpa's Guide to InnovationE28: The Sherpas Make Time to Sprint with Jake Knapp!Join your Sherpas as Ben & Jay give you a play by play of a recent Design Sprint bootcamp taught by Sprint author Jake Knapp himself! Hosted by the team at Wily, the 2-day Design Sprint Bootcamp was a condensed, accelerated, and supercharged training to teach the attendees the Sprint framework for rapid product design and testing. You’ll hear from Jake Knapp about how Sprint came to be, as well as his latest book Make Time. Eric Gorman, designer and founder of Wily, shares some opening thoughts about the genesis of the bootcamp, and you’ll also hear from mast...
2018-09-2742 minA Sherpa's Guide to InnovationE27: Coonoor Behal of Mindhatch – At the Intersection of Improv & InnovationBen & Jay have a lively conversation with Coonoor Behal, founder of Mindhatch, a creative consultancy that blends design thinking, organizational improv and innovation facilitation. Coonoor has had a fascinating career arc that spans entertainment, an NGO, a major consulting firm and now her own firm. Oh, and along the way, she happened to become an accomplished improv comedian and teacher! Coonoor talks in depth about how she brings improv skills and mindsets to organizations to help them innovate and enhance performance – and even how to hire the right people. And Ben shows some impressive improv skills! Connect wi...
2018-09-1342 minA Sherpa's Guide to InnovationE26: Bob Moesta – Following Language & Energy Through Time & SpaceWelcome to the Bobcast! We’re thrilled to have our Jobs to be Done sensei, Bob Moesta, sharing his innovation wisdom across a wide range of topics. Bob is President and CEO of The ReWired Group, and one of the pioneers and principal architects of Jobs to Be Done theory. This fascinating conversation ranges from the next steps in his life journey, focusing more on teaching a full range of innovation skills – to his relationship with Clay Christensen – to how his family uses Jobs to be Done theory – to healthcare – and to memorable Jobs to be Done interviews. Wow. If you’re...
2018-08-1655 minA Sherpa's Guide to InnovationE25: Digital Innovation, Experience Enablement, and Customized OptionalityGet your gear ready for this episode on digital innovation, courtesy of Skookum’s own Jason Rome and Michael Ifkovits, along with our summer intern and technophile Nkechi “NC” Nwoko. They share their stories as digital innovators about how to enable the experiences consumers want that nail the Job to Be Done through tech solutions. We cover a lot of ground—what a typical client engagement is like, customer discovery methods, agile vs. design thinking, healthcare’s future in a digital world, mass customization, and their favorite quotes and podcasts. “Simplify and go!” Skookum is an award-winning strategy, design, and developmen...
2018-08-0250 minA Sherpa's Guide to InnovationE24: Futurespeak with Zayna – People-Powered, Digical & More!Dr. Zayna Khayat, Future Strategist with SE Health, joins Ben & Ann Somers on a wide-ranging conversation about the future of health and how to drive innovation. Before recently joining SE Health (formerly Saint Elizabeth Health Care), Zayna served as “Innovation Sherpa in Chief” at the REshape Health Innovation Centre at Radboud University Medical Centre in Nijmegen, Netherlands. Yes, she is truly a Sherpa, so of course we are thrilled to have her as our first international guest! Zayna has been on faculty of Singularity University’s Exponential Medicine stream since 2016. She is also an adjunct faculty with the Un...
2018-07-1945 minA Sherpa's Guide to InnovationE23: “Yes, And” Now for Something Completely Different!Your Sherpas enter unexpected territory when Jay has a transformative improv adventure at The Second City in Chicago – Improv & Innovation. Ben & Jay discuss how improv can help you be a better innovator and leader – and even bring it to life in the studio! Many, many thanks to The Second City Training Center, Second City Works & Kelly Leonard for mucho inspiration. @SecondCityWorks @KLsecondcity @SecondCityChiTC@SherpaPod @TheBenReport @JayGerhart #InnovationEngine Jay’s Medium posts about his experience at The Second City: Part 1Part 2Some examples of blending improvisation, innovation and design: Collective CapitalMindhatchThink Like an Ac...
2018-07-0523 minA Sherpa's Guide to InnovationE22: Design Thinking: Tales from the WildWe again welcome Innovation Provocateur David Phillips of Faster Glass to join our own Sherpa Elizabeth Watson to hear their insights on learning, teaching and practicing Design Thinking. Of course, you’ll hear about empathy, empathy, empathy – but how about design thinking as a risk mitigation approach? How did David & Elizabeth come to drink the Kool-Aid? Where have they succeeded – and failed? The first of many conversations we will have on human-centered design – enjoy! @FasterGlass @ElizCLT @TheBenReport #ForwardFaster IDEOStanford d.schoolCatalyst Program- A Sherpa's Guide to Innovation is a proud member of the Health Po...
2018-06-2237 minA Sherpa's Guide to InnovationE21: Special Edition: ILN Spring 2018 Highlights – We’re All In This TogetherYour on-the-spot correspondent Ben Tingey captures live reflections and insights from a star-studded Innovation Learning Network roster. Your Innovation Engine Sherpas were proud to co-host the ILN Spring 2018 in-person meeting in Charlotte, North Carolina with the Business Innovation Factory. Hear from participants as they experience “Risky Business”! @ILNMuse @TheBIF@SherpaPod @TheBenReport @JayGerhart #InnovationEngine Our ILN podcast all-stars: Terrence Hibbert, University of Mississippi Medical Center Stacey Chang, Design Institute for Health Michelle Ossman, Steelcase Health Dennis Bolin, Health Plan Alliance Tim Rawsom, ILN Clint Hinman, Centura Health Heather Kutschia, Kaiser Permanente Meghan O’Brien, Sutter Health Hi...
2018-06-0741 minA Sherpa's Guide to InnovationE20: HLTH 2018 - Quinoa and Carrots, Unlikely Pairings, & “Activated” EmployersWas your mind blown when you heard some of the news that came out of the inaugural HLTH conference in Las Vegas? Join Lindsay Deneault, Michael Johnson, and Emilie McKenna and get an insider perspective as they talk about their first-hand experience attending the conference, how and when their minds were blown, and the emergence of unlikely organizational pairings that may become the norm. You can also learn why Michael is no longer shopping at Walmart. @LindsayDeneault @ghiafixer @TheBenReport @HLTHEVENT #HLTH2018 #HLTH2019 https://hlth.co/ https://www.healthcaredive.com/news/hlth-2018-what-happened-23andme-athenahealth-walmart/523190/ http://www.healthcareitnews.com/news/geisinger-will-offer-dna-sequencing-routine-care-all-its-patients...
2018-05-2440 minA Sherpa's Guide to InnovationE11: How Do You Make a Sherpa?Are innovators born or made? Your Innovation Engine Sherpas get up close and personal, discussing experiences that have been helpful to them on their innovation career journeys - including decompression chambers, wet concrete and high school musicals. Where do you find resilience, hustle and comfort with the unknown? Dr. Jean Wright, Jay Gerhart and Lindsay Deneault (A Boomer, a Gen X, and of course, a Millennial) share their stories and have a little fun - stick around past the exit music for some outtakes!
Twitter: #InnovationEngine @drjeanwright @JayGerhart @LindsayDeneault
Why did Jay hire Twitter: https://medium.com/@JayGerhart/why-i-hired-twitter-f6f64...
2018-01-2842 minA Sherpa's Guide to InnovationE8: Jobs to be Done - Start with the WhyYour Innovation Sherpas start a multi-episode series on Jobs to be Done. Why does this theory resonate so well? What jobs arise in your life? And the only way we've ever managed to stymie Ann Somers - old guy references. #InnovationEngine @JayGerhart @annsomerswh @WillBehrmann We are indebted to the following for inspiration, professional and personal growth: Clayton Christensen, Karen Dillon, Taddy Hall and David Duncan for writing Competing Against Luck Bob Moesta and the ReWired Group - our JTBD senseis. Listen to all of their podcasts and watch any video you find online. Simon Sinek - Start With Why...
2017-12-0631 minA Sherpa's Guide to InnovationE4: Special Edition - Mayo Clinic Transform 2017 Conference HighlightsBen and Jay share their experience at the Mayo Clinic Transform 2017 Conference - Closing the Gap Between People & Health. We gratefully acknowledge the terrific work of the Mayo Clinic Center for Innovation for hosting the conference and all of the speakers who were so inspiring to us. The Transform conference "continues to emphasize the human perspective to guide innovation that will boldly create a sustainable future for health care." @SherpaPod @JayGerhart @TheBenReport - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -Support the show
2017-10-1840 minA Sherpa's Guide to InnovationB. Behind the Scenes with the SherpasBen and Jay go deeper into why the Innovation Engine is doing this podcast, some of their podcast influences and early learnings in the development process.Support the show
2017-10-1007 minA Sherpa's Guide to InnovationA. Teaser Trailer - Sherpas?Ben and Jay introduce listeners to the Innovation Engine, why they should hire this podcast, and what they can expect.@SherpaPod- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -Support the show
2017-10-0807 min