Shows
Beyond the WrenchWrenchWay and ASE Launch School Assist All-Star AwardsIn this webinar recording, WrenchWay and ASE introduce the School Assist All-Star Awards—a new program recognizing schools and shops making a real impact in promoting automotive and diesel careers. David Johnson, President & CEO of ASE, joins WrenchWay Co-Founders Jay Goninen and Mark Wilson to talk about the award criteria, the importance of strong school-shop partnerships, and how these relationships support shop retention and recruitment.View the Webinar Video Learn More About School AssistAbout Our Guests:David JohnsonPresident & CEO, ASEMark WilsonPresident & CE...
2025-05-141h 01Beyond the WrenchWrenchWay 2024 Year in ReviewWrenchWay Co-Founders, Jay Goninen and Mark Wilson, reflect on 2024, sharing highlights, challenges, and what’s to come in 2025. They discuss proud moments, lessons learned, and future plans—all while focusing on WrenchWay’s mission to promote and improve technician careers.View the view version of the podcast on YouTubeAbout Our Guest:Mark WilsonCo-Founder & CEO, WrenchWaymark@wrenchway.comAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:For Technicians & StudentsComp...
2025-01-221h 05Beyond the WrenchASE & WrenchWay Partner to Enhance School AssistIn this recorded webinar, Jay Goninen and Mark Wilson, Co-Founders of WrenchWay, are joined by ASE President & CEO, Dave Johnson, to announce a new partnership with School Assist, the online platform that connects schools with industry. They discuss new product features, the growth of School Assist, and the progressive ASE and WrenchWay partnership.Referenced Materials:School AssistWebinar SlidesPress Release: ASE & WrenchWay Join Forces to Reduce Technician ShortageASE Education Foundation Field Manager Map Upcoming Webinar: 2024 Voice of Technician SurveyAbout Our Guests:Dave JohnsonPresident & CEO, National Institute for A...
2024-11-131h 03Beyond the WrenchUnderstanding ADASJay "Joern" Aebert, Master Technician, breaks down Advanced Driver Assistance Systems (ADAS)—simplifying everything from setting up ADAS in your shop and mastering the core knowledge needed to operate the technology, to creating the ideal space and environment for repairs.View the video podcast on YouTubeAbout Our Guest:Jay AebertMaster TechnicianConnect with Jay on LinkedInAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:Salary Comparison Tool - See pay information fo...
2024-09-111h 11Beyond the WrenchSupporting Skilled Trades ProgramsDanny Corwin from Harbor Freight Tools for Schools and Jay Abitz from Freedom High School discuss why shops, dealerships, manufacturers, and other businesses need to support skilled trades programs. They also dive into the struggles schools are facing, from budget cuts to a lack of administrative support.View the video podcast on YouTubeAbout Our Guests:Danny CorwinExecutive Director, Harbor Freight Tools for Schoolsdcorwin@hftforschools.orgJay AbitzAutomotive Instructor, Freedom High Schooljabitz@freedomschools.k12.wi.usSponsor:...
2024-06-261h 04Beyond the WrenchImproving Your Dealership or ShopJay Marrazzo, General Manager of AIM Group, LLC, brings a fresh perspective on how shops and dealerships can improve by thinking of different departments as having different cultures. He also gets candid and discusses our industry's shortcomings.View the video podcast on YouTubeAbout Our Guest:Jay MarrazzoGeneral Manager, AIM Group, LLC jay@aimgroupsales.comSponsor:Sonic ToolsAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:Technician...
2024-05-221h 04Beyond the Wrench2024 Technician Pay Survey Results & Data ToolWrenchWay Co-Founders Jay Goninen and Mark Wilson dive into WrenchWay’s 2024 Technician Pay survey. The survey gathered data about pay and benefits from thousands of technicians across the country. WrenchWay processed the information and developed an evolving technician compensation tool available for free at wrenchway.com/pay. Download the video webinar: https://wrenchway.com/events/technician-pay-survey-results/ Sponsor:Jasper Engines & TransmissionsAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Mark WilsonCo-Founder & CEO, WrenchWay
2024-05-1555 minBeyond the WrenchMatthew Donovan & Craig Misak, SocketTimeIs the automotive industry still the only industry that uses faxes? Let’s talk about shop management, scheduling, and improving your shop’s efficiency! In this episode, we'll explore the unique SocketTime software and how it helps shops maximize every technician’s day and every hour, while still allowing flexible scheduling for technicians.View the video podcast on YouTubeAbout Our Guests:Matthew DonovanFixed Ops Director, Jay Wolfe Automotive GroupCo-Founder, SocketTime Systems, LLC mdonovan@sockettime.com Craig MisakPresident and Founder, SocketTime Systems, LLC cm...
2024-02-141h 01Beyond the Wrench2023 Voice of Technician Survey ResultsEnjoy this previously recorded webinar where WrenchWay Co-Founders, Jay Goninen and Mark Wilson, discussed the findings from WrenchWay’s 2023 Voice of Technician Survey. With over 650 responses from technicians, students, and other industry professionals, the survey uncovered feedback on job satisfaction levels, what individuals look for in an employer, and ways the industry can improve. Links to the full report and webinar are in the show notes.(8:19) What Technicians Want(18:58) Preferred Pay Structures(30:19) Technician Work Schedules(37:54) Satisfaction Levels with Employer(57:39) Key Takeaways & QuestionsResources:2023 Voice of Tec...
2023-12-131h 06Beyond the WrenchAnniversary Special: An Inside Look at the Good, Bad, & Ugly at WrenchWayIn this episode, Jay Goninen is joined by Mark Wilson, Co-Founder & CEO, and Sara Kerwin, Director of Marketing at WrenchWay, to discuss the unfiltered truth about WrenchWay’s three-year journey in the automotive & diesel industry. The team discusses lessons they’ve learned, changes they’d like to see in the industry, and some hard truths that shops and dealers need to hear. Plus, they give some shoutouts to some industry all-stars. (5:48) WrenchWay’s Special Limited Time Pricing(26:23) Biggest Industry Frustration(37:30) How WrenchWay Has Made a Difference(41:49) Industry All-Star Shoutouts(48:56) Future of Technician Recruiting(55...
2023-07-261h 05Beyond the WrenchFinding Growth in FailureVictoria Thomas, CFO & Co-Owner of Kellymoss Inc. joins us on this week’s episode to discuss the growth that comes from failure and having the right mindset. Victoria and host, Jay Goninen, also cover the lack of women in automotive, the value of telling your story, and how to overcome the financial barrier of motorsports to get started in racing.(1:51) Victoria’s Background(16:03) The Story of Kellymoss Inc.(27:38) Growth That Failure Causes(45:03) Lack of Women in Automotive(57:02) Future of MotorsportsResources:Refer your industry friends to WrenchWay and earn free...
2023-05-241h 03Beyond the WrenchSafety First ft. Charlie AyersLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week's episode of Beyond the Wrench, we are joined by Charlie Ayers, President, Coordinating Committee For Automotive Repair (CCAR). Jay and Charlie discuss how shops can understand and not fear OSHA, the importance of safety training, and best practices for shop safety. Resources:Learn more about WrenchWay Top Shops.Complimentary OSHA coursesDownload the free WrenchWay app in the App St...
2022-06-1553 minBeyond the WrenchHow to Build an Automotive/Diesel Program ft. Lindsey Trent, Ryder System Inc.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Lindsey Trent, Business and Customer Development Manager, Ryder System, Inc. Jay and Lindsey sit down to discuss how to build an automotive/diesel program in schools, creating a career pathway for students, sparking kids' interest in the industry, and much more!Resources:Learn more about WrenchWay School Assist: https://wrenchway.com/solutions/schools/Download the...
2022-01-2651 minBeyond the WrenchWhy One Technician Changed Shops ft. Zach Espinosa, Automotive TechnicianLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Zach Espinosa, Automotive Technician, Honda. We are discussing the main reason Zach left his former shop, the opportunities presented to him by his new employer, the different pay structures between the two shops, and more!About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:...
2021-12-0154 minBeyond the WrenchCreative Ways Shops Can Engage Students, ft. Christen Battaglia, WrenchWayLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Christen Battaglia, Director of Strategic Partnerships, WrenchWay to discuss creative ways to engage students. We are talking about how to stand out to students in the industry, how to connect with students, and educating parents on the industry.About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our...
2021-11-2452 minBeyond the WrenchKeeping New Generations in the Industry ft. Rachel James, Northwestern MutualLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Rachel James, Financial Advisor, Northwestern Mutual. We are discussing everything it takes to become a great shop. We are covering topics including generational gaps in the industry, common road bumps in a shop, looking at the big picture, tool investment, and much more! About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wren...
2021-11-1756 minBeyond the WrenchTwo Technicians, Two Different Industry Experiences ft. Kevin Bednarek and Ryan WindfeldtLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are sitting down with Kevin Bednarek and Ryan Windfeldt to learn more about their (very different) industry experiences. Ryan is still in the automotive industry today working for a great shop, while Kevin didn’t have as much luck in the industry and is now working as a software engineer. We’re diving deep into both of their stories to find out a little...
2021-11-1056 minBeyond the WrenchEverything You Need to Know Before TechMission 2021 ft. Sara Kerwin, WrenchWayLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench we are joined by Sara Kerwin, Director of Marketing , WrenchWay to discuss everything you need to know before TechMission 2021. We cover how TechMission started, the purpose of TechMission, topics of TechMission 2021, and much more! About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Sara KerwinDirector of M...
2021-11-0316 minBeyond the WrenchUsing Augmented & Virtual Reality to Appeal to Younger Generations ft. Michael Carbenia, zSpaceLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week's episode of Beyond the Wrench we are joined by Michael Carbenia, Sr. Executive Director of Workforce, zSpace. Michael shares with us details about what zSpace is doing, how the industry is changing, how shops can take advantage of zSpace technology, and much more!About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Michael Ca...
2021-10-2751 minBeyond the WrenchHow Technicians Can Develop Strong Habits ft. Darin Damron, Jasper Engines & TransmissionsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Darin Damron, SE Regional Vice President, Jasper Engines & Transmissions. Darin gives us great motivational insight on how to develop strong habits, stay consistent with your habits, healthy habits, and much more! About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Da...
2021-10-201h 04Beyond the WrenchBuilding a Strong Process as a Shop Owner ft. Robert Blaes, Stang Auto TechLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Robert Blaes, Owner, Stang Auto Tech. Robert shares with us how shops can find their mission and implement new ideas. We also discuss the importance of hiring the right person, building a strong process, and much more!About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122Ab...
2021-10-1353 minBeyond the WrenchThe Relationship Between Parts and Service ft. Kaylee Felio, Parts EdgeLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we sit down with Kaylee Felio, Sales and Marketing Manager, Parts Edge to discuss the relationship between parts and service. We talk about what technicians need to understand about parts managers, the importance of inventory management, learning people’s personalities, and more! About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122A...
2021-10-0656 minBeyond the WrenchShop Management and Recruitment ft. Robert Auer, UPSLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the wrench, we are joined by Robert Auer, Fleet Manager, UPS. Robert gives us great insight as we cover many topics including: How to build stability in a shop, employee retention, managing different personalities, hiring process, and much more! About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our...
2021-09-2951 minBeyond the WrenchIs Your Shop a Great Place to Work? ft. Kate Beirowski, WrenchWayLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Kate Beirowski, Director of Sales, WrenchWay. We dive into how to tell if your shop is a great place to work. We discuss the importance of culture in a shop, what makes a shop stand out, and more!About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
2021-09-2241 minBeyond the WrenchIs Your Shop Female-Friendly? ft. Jody DeVere, AskPatty.comLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Jody DeVere, CEO, AskPatty.com to discuss how to know if your shop is female-friendly, normalizing how men and women work together in a shop, and tips to become a female-friendly shop.About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:
2021-09-1554 minBeyond the WrenchThe Future of Diagnostics ft. Josh Carton, CurienLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench we are joined by Josh Carton, Managing Director and Founder, Curien to discuss the future of diagnostics, how it is affecting technicians, what Curien is doing to help, and much more!About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guests:Josh CartonMana...
2021-09-0858 minBeyond the WrenchThe Future of the Automotive Industry ft. Scott Brown, Diagnostic NetworkLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench we are joined by Scott Brown, Industry Ambassador at Diagnostic Network to discuss what the future holds for the automotive industry. We discuss the importance of ADAS, the functionality of new tools, how you can teach but not overwhelm new technicians, and much more!About Our Host:Jay GoninenCo- Founder & President, WrenchWayjayg@wrenchway.com...
2021-09-011h 00Beyond the WrenchHow Shops and Schools Can Guide Kids Into The Automotive Industry ft. Dan Klecker and Margaret RaganFollow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench we are joined by Dan Klecker and Margaret Ragan to discuss how shops and schools can work together to get more students involved in the automotive industry, youth apprenticeship programs, and much more!About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guests:Dan KleckerState Education Director, WATDAdklecker@watda.org...
2021-08-2555 minBeyond the WrenchChallenges Future Technicians are Facing and How Shops Can Help ft. Cindy Barlow, WyoTechFollow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench we are joined by Cindy Barlow, Director of Internal Relation at WyoTech to discuss challenges students are experiencing, the importance of professionalism, how shops can help new techs and much more! About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com |608.716.2122About Our Guest:Cindy BarlowDirector of Internal Relations, WyoTech cbarlow@wyotech.edu | 307.620.1049
2021-08-181h 00Beyond the WrenchASE Renewal App ft. Kevin Lekas, ASEFollow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!Do you struggle with test anxiety? Don’t worry — ASE’s Renewal App is making it easier for technicians to stay up-to-date on their training. On this week’s episode of Beyond the Wrench, we are joined by Kevin Lekas, Project Manager, Special Testing Programs at ASE to explain anything and everything you need to know about ASE’s new recertification App. About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenc...
2021-08-1151 minBeyond the WrenchHow to Improve and Attract Young Technicians to the Automotive Industry ft. Laura Lyons, ATech TrainingFollow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!Forty-two percent of technicians leave the industry within the first two years (ASE). We need to ask ourselves, why is this percentage so high? What is causing new technicians to leave the industry and find a new career path? In this week’s episode of Beyond the Wrench, we are joined by Laura Lyons, President of ATech Training, to learn more about the concerns regarding joining the automotive industry, how to build a stronger industry, and how to...
2021-08-0447 minBeyond the WrenchHow Employee Recognition Can Make or Break Your Shop ft. Anna Straus, SparckFollow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!Does your shop recognize employees for their work? According to a recent WrenchWay Insiders polls, 78% of shops are failing to recognize employees.Employee recognition sounds like it is easy to manage. When in reality, most shops recognition strategies aren’t effective. Simply recognizing employees with gifts and money is no longer impactful. Shops need to get personal with specific recognition strategies that cater to every employee’s preference.In this week’s episode of Beyond the Wr...
2021-07-2748 minBeyond the WrenchBridging the Gap Between Schools & Industry ft. George Arrants, ASE Education FoundationFollow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!This week, we’re excited to bring George Arrants, Vice President, ASE Education Foundation, onto the podcast. We cover a variety of topics, including: Why students are losing interest in the industry, the struggles of being a new technician, the importance of a successful mentorship program, and much more! About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:George ArrantsVice Pre...
2021-07-2145 minBeyond the WrenchSimplifying the Job Search Process for Technicians ft. Mark Wilson, WrenchWayFollow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!Finding a new job as a technician is terrible. There are hundreds of job openings to search through and all job postings look the same. Listen in as Mark Wilson, Co-Founder & CEO, WrenchWay, talks about Reverse Job Posts, the newest feature in the WrenchWay Insiders mobile app that simplifies the job search process for technicians.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Mark Wilson
2021-07-1442 minBeyond the WrenchLeadership in Repair Shops ft. Chuck Searles, Automotive Management InstituteLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!What does great leadership look like in a shop? Where can we find helpful management and leadership training? How do you measure the ROI of management training? This week, we chat with Chuck Searles, President of Automotive Management Institute (AMi), about all these topics and more. Enjoy!About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our GuestsChuck SearlesPr...
2021-07-071h 01Beyond the WrenchTechnician Training — Separating the Best Shops From the Rest ft. Jill Trotta, RepairPalLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week, we welcome Jill Trotta, Vice President/GM, Industry, Sales, and Certification at RepairPal to the podcast. We talk about how the best-in-class shops are providing their technicians with regular training to ensure they’re staying up-to-date on the latest technology in the industry. We also discuss where shops can find training opportunities for their technicians, how to prioritize different types of training, and how to measure the ROI of technician trai...
2021-06-3058 minBeyond the WrenchMeasuring the Success of Your Service Center ft. Jamie Powers, Smart AutomotiveOn this week's episode, we talked with Jamie Powers about the importance of key performance indicators, tips for communicating with employees, how to manage accountability during a technician shortage, and understanding the fixed operations role.Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!About Our Host:Jay GoninenCo-Founder & President, WrenchWay jay@findawrench.com | 608.716.2122About Our GuestsJamie PowersFixed Ops Director for Smart Automotive in Iowa & Illinoisjpowers@smartautoqc.com...
2021-06-2347 minBeyond the WrenchWhy Technicians are Leaving the Industry ft. Matt Fanslow, Bob Higgins, & Lunden HerndonLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On this week’s episode, we talk with three former technicians about what struggles they experienced working as techs, why they think techs are leaving the industry, and actions shops can take to boost technician retention.About Our Host:Jay GoninenCo-Founder & President, WrenchWay jay@findawrench.com |608.716.2122About Our GuestsBob HigginsService Adviser, Northwest Imports thatbobguy8@gmail.com | 617-957-0971...
2021-06-161h 17Beyond the WrenchDiversity, Equity, and Inclusion (DEI) in Shops | Cheryl Thompson, CADIASubscribe & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!In this week’s episode, we talk with Cheryl Thompson, CEO & Founder of Center for Automotive Diversity, Inclusion and Advancement. We discuss the meaning of diversity, equity, and inclusion (DEI), why it’s important for our industry to embrace DEI, and what needs to change in the industry.About Our Host:Jay GoninenCo- Founder & President, WrenchWayjay@findawrench.com | 608.716.2122About Our Guest:Cheryl ThompsonCEO & Foun...
2021-06-091h 00Beyond the WrenchRecruiting Military Veterans in the Shop | TC Olsen, LKQLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We’re excited to be back after a short break! In this week’s episode, we’re talking with TC Olsen, Director Talent Acquisition, LKQ, about recruiting military veterans and how to manage military veterans once you have them in the shop. Hope you enjoy the episode, and don't forget to subscribe and rate us in the app store!About Our Host:Jay GoninenCo-Founder & President, WrenchWa...
2021-06-0255 minBeyond the WrenchSupporting Women in the Automotive Industry | Tiffany Scherado, Amazing Women in AutomotiveLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we welcome Tiffany Scherado to the podcast. Tiffany is the Facilitator for the new Amazing Women in Automotive group, and she brings some fantastic insight to the podcast on how we, as an industry, can better support women in automotive. Resources:Join the Amazing Women in Automotive Facebook Group for free here: https://www.facebook.com/groups/2338974086401262/To learn more about WrenchWay School Ass...
2021-04-2735 minBeyond the WrenchNew at WrenchWay: School Connect & Activity Tracker | Mark Wilson, WrenchWayLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week, Mark Wilson, Co-Founder & CEO of WrenchWay, joins us again to discuss what’s new with WrenchWay. We discuss the new School Connect tool that allows schools to connect with local shops, and the new activity tracker that allows shops to always be recruiting.About Our Host:Jay GoninenCo- Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122About Our Guest:Mark...
2021-04-2026 minBeyond the WrenchSuccessful Community Effort to Impact Tech Shortage | Sue Dickson, Closs Tire & Auto & Jack Wilson, Lake County Tech CampusLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On today’s episode, we’re talking with Sue Dickson, Owner & Operator of Closs Tire & Auto, and Jack Wilson, Auto Service Instructor at Lake County Tech Campus, to learn about how their local community has worked together to successfully make an impact on the technician shortage.About Our Host:Jay GoninenCo- Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122About Our Guests:Su...
2021-04-1358 minBeyond the WrenchSitting Down with Jim Mathis, Owner & CEO, WyoTechLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On this week’s episode, we have an intimate discussion with Jim Mathis, Owner & CEO of WyoTech, about his history and how he came to lead WyoTech.About Our Host:Jay GoninenCo-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122About Our Guest:Jim MathisOwner & CEO, WyoTechConnect with us on social: Facebook Instagram X LinkedIn YouTube TikT
2021-04-061h 01Beyond the WrenchTechnician Recruitment | Steve Hamre, Lithia MotorsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Steve Hamre, National Technician Recruiting Manager for Lithia Motors, joins us for an engaging conversation about the value in technician career development, attracting more young people to skilled trades, and resumes tips for technicians.About Our Host:Jay GoninenCo-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122About Our Guest:Steve HamreNational Technician Recruiting Manager, Lithia Motors, Inc.Co...
2021-03-2954 minBeyond the WrenchDeveloping Your Career as a Technician | Josh Masser, Vinny’s Towing and RecoveryLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We’re diving into technician career development with Josh Masser, Service Manager, Vinny’s Towing and Recovery. Josh shares his experience as a technician and working his way through the industry, and we discuss a variety of topics, including: the importance of good leadership, on-the-job training, tools, and more.About Our Host:Jay GoninenCo-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122About Our Guest...
2021-03-231h 12Beyond the WrenchHow Dealerships Can Attract More Service Customers Online | Russell Hill, FixedOPS MarketingLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’re excited to welcome Russell Hill to the podcast. Russell is the Managing Partner at FixedOPS Marketing, which helps dealerships market their fixed ops departments. In this episode, we discuss how dealerships can improve their websites to attract new service customers.About Our Host:Jay GoninenCo-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122About Our Guest:Russell HillMana...
2021-03-1654 minBeyond the WrenchAdvances in the Automotive Industry & Technician Training | Carolyn Coquillette, ShopWareLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week, we welcome Carolyn Coquillette to the podcast. Carolyn is the Founder & CEO of Shop-Ware, and the Owner of Luscious Garage which specializes in hybrid repairs. Listen in as we discuss advances in the automotive industry and technician training — particularly around hybrid and electric vehicles.About Our Host:Jay GoninenCo-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122About Our Guest:Caro...
2021-03-0958 minBeyond the WrenchWhat It’s Like to Be a Mobile Technician | Andrew Sneed, RepairSmithLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Ever wonder what a day in the life of a mobile technician looks like? On this week’s episode, we’re talking with Andrew Sneed, Lead Technician for RepairSmith. Andrew tells us all about what it’s like to be a mobile technician, including benefits, unique challenges, and the skills that make a great mobile tech.About Our Host:Jay GoninenCo-Founder & President, WrenchWay jayg@wrenchwa...
2021-03-0249 minBeyond the WrenchHow to Evaluate Credit Card Processors | Carly Roiniotis, Wind River FinancialLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we’re talking with Carly Roiniotis from Wind River Financial about a very important topic for all shop owners and managers: evaluating credit card processors. In this episode, we discuss different types of providers, what to look for in a credit card processor and why it’s important, and more. Tune in and don’t forget to subscribe and rate the podcast!About Our Host:Jay Goninen
2021-02-2349 minBeyond the WrenchHow to Create a Career Path For Your Technicians | Jim Bennett, Automotive Training Institute & CarMasters AutomotiveLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!It’s becoming increasingly important for shop owners and managers to have a clear path for career growth in order to recruit and retain technicians. But, what does having a clear career path look like and how do you even get started?We’re tackling this topic with Jim Bennett this week. Jim is the Owner of CarMasters Automotive and the Director of Technical Training & Development for ATI. He brings a weal...
2021-02-1651 minBeyond the WrenchBuilding & Growing a Mobile Repair Business | Joel Milne, RepairSmithLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!There are many unique challenges to building and growing a mobile repair business. This week on Beyond the Wrench, we chat with Joel Milne, CEO of RepairSmith, about how RepairSmith came to be, and what unique challenges they face running a mobile repair business.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Joel Milne
2021-02-0944 minBeyond the WrenchThe Mobile Diagnostics Career | Tanner Brandt, Auto Diag ClinicLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We’re excited to welcome Tanner Brandt back to the podcast. Today, our discussion centers around mobile diagnostics. Tanner gives us the 411 on what mobile diagnostics is, what goes into being a great mobile diagnostician, and where he sees the mobile diagnostics business going in the future.About Our Host:Jay GoninenCo-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122About Our Guest:...
2021-02-0253 minBeyond the WrenchAddressing Challenges in the Shop with Technology | Tim Cifelli, BOLT ON TECHNOLOGYLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we welcome Tim Cifelli, Marketing Director at BOLT ON TECHNOLOGY, to the podcast. In the episode, we discuss some of the challenges shop owners are facing today and how technology can not only solve many of the issues they’re experiencing, but also help them build more value into their business.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122Ab...
2021-01-2650 minBeyond the WrenchHow to Build Value & Prepare to Sell Your Shop or Dealership | Rick Perrin, B2B CFOLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On today’s episode, we’re talking with Rick Perrin, Partner, B2B CFO, about how a shop owner can exit business successfully and profitably. We cover a number of topics, including: how a shop owner can prepare to sell their business, how valuation is calculated, and even what a technician should think about if they’re thinking of starting their own shop.About Our Host:Jay Goninen
2021-01-1956 minBeyond the WrenchBuilding the Foundation to Attract Young People to the Industry | Timmy Martin, Red Oak Independent School DistrictLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Welcome to another episode of Beyond the Wrench. This week, we’re talking with Timmy Martin. Timmy is an Automotive Technology Instructor at Red Oak Independent School District. Timmy is passionate about educating young students about how the industry operates. We discuss how shops can help grow automotive programs at both the high school and post-secondary level, and drive more interest in the industry.About Our Host:Jay Goninen...
2021-01-121h 05Beyond the WrenchFixed Ops: What We Learned in 2020 & What to Expect in 2021, Ed Roberts & Tully WilliamsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We’re kicking off the new year with a bang! We’ve brought back two of our most popular podcast guests of 2020 — Ed Roberts and Tully Williams. In this episode, we discuss what we learned in fixed operations in 2020 and what we expect to see in 2021. Topics include: mobile service, technician pay and retention, how shops can help schools, and more.About Our Host:Jay GoninenCo-Found...
2021-01-051h 03Beyond the WrenchThe Missing Step to Successfully Recruiting Technicians | Mark Wilson, WrenchWayLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!For the final episode of 2020, we’re talking with Mark Wilson, CEO of WrenchWay & Find A Wrench. We discuss the importance of understanding the process a technician goes through from the time they are made aware of a job opening to the time they are hired. There is a major step in the technician’s job search process that shops and dealerships are failing to address when trying to attract the ideal candid...
2020-12-1551 minBeyond the WrenchWhat Technicians Looks For in a Shop | Damon Agostino, Sixth Street AutomotiveLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We’re bringing Damon Agostino onto the podcast today. Damon is a Technician at Sixth Street Automotive in Macclenny, Florida. On this episode, Damon gives us his perspective into what technicians look for in a shop, including: how management can motivate technicians, struggles with new techs coming into the shop, what to do when your career has plateaued, and much more.About Our Host:Jay GoninenCo-F...
2020-12-081h 02Beyond the WrenchSolution-Based Approach to Tools | Scott Saxton, Sonic ToolsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we’re welcoming Scott Saxton to the show. Scott is the Director of Sales - North America for Sonic Tools. This week, we’re talking about all things tools-related, including the dealership/shop-owned tools model, asset management, financial guidance for new techs, and more. Tune in to this week’s episode, and make sure to subscribe to the Beyond the Wrench podcast to never miss an episode!About Our Host...
2020-12-0153 minBeyond the WrenchThe Value of Technicians in a Dealership | Tully Williams, The Niello CompanyBe prepared to get fired up this week because Tully Williams, Fixed Operations Director at The Niello Company, is joining us for a great discussion. We talk about focusing on the value of technicians in your dealership, and how to structure your fixed operations department for ultimate profitability while supporting and treating your employees like the rockstars they are.About Our Host:Jay GoninenCo-Founder & President, WrenchWayFounder & President, Find A Wrenchjay@findawrench.com | 608.512.7330About Our Guest:Tully WillamsFixed Operations Director...
2020-11-241h 01Beyond the WrenchGoing to Bat For Your Technicians | Jeff Daniel, Maple Hill Auto GroupLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Great technicians are in high demand… which is exactly why shops and dealerships need to focus on retaining the technicians they have more than ever.This week, we welcome Jeff Daniel, Service Director at Maple Hill Auto Group, to the show. We discuss how management can gain and build the trust of their technicians and get ownership/general manager buy-in in order to retain the technicians they have and attract more...
2020-11-1751 minBeyond the WrenchRecruiting, Retaining, & Developing Technicians | Brian Sump, Avalon MotorsportsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we welcome Brian Sump, Owner of Avalon Motorsports, who was recently named Shop Owner of the Year by AAPEX. In today’s episode we’re diving into recruiting, retaining, and developing technicians in your shop.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Brian SumpOwner, Avalon MotorsportsConnect with us on...
2020-11-1047 minBeyond the WrenchWrenchWay Insiders: New Mobile App for Technicians | Mark Wilson, WrenchWayLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!There’s a new mobile app that was just released called WrenchWay Insiders. The app gives technicians, service advisors/managers, and industry professionals a place to voice their opinions on different issues in the industry (and rewards them for doing it). It’s a fun way to give feedback that will help improve the industry for existing and future techs. We’ve brought back Mark Wilson, CEO of WrenchWay, this week to give a r...
2020-10-2724 minBeyond the WrenchA Technician’s View of Issues in the Automotive Industry | Josh Tebben, Ryan Auto MallLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On this week’s episode, we welcome Josh Tebben. Josh is an Automotive Technician at Ryan Auto Mall. Josh has a lot of experience working both as a heavy equipment and automotive tech for both independent shops and dealerships. We talk through a lot of topics including warranty labor rates, pay, the disconnect between the shop and the front of the house, and more!About Our Host:Jay...
2020-10-2056 minBeyond the WrenchThinking Outside the Box to Generate Interest in the Trucking Industry | Ray Clark, Truck CountryLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We’re back fresh off of TechMission 2020, and we’ve invited one of our industry roundtable panelists to continue the conversation here on the podcast. Ray Clark is the Training & Development Manager at Truck Country, and Ray has a lot of great ideas on how we can get more technicians entering the industry. We discuss different types of programs, how to interact with students from 6th grade through 12th grade, and how to wor...
2020-10-1348 minBeyond the WrenchAttracting High School Students to the Industry | Ben Zimmerman, Verona Area High SchoolLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we welcome Ben Zimmerman, Technology Education Teacher at Verona Area High School in Wisconsin. We’re talking about how shops and dealerships can help attract more young students to the industry by supporting their local high schools. Whether it’s giving a shop tour, doing a demo, or donating tools and equipment — there are so many simple ways we can make a big difference. About Our Host:Jay Gon...
2020-10-0643 minBeyond the WrenchService Advisors & Technicians: Getting Them on the Same Page | Tom Dorsey, Auto VitalsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!There’s no shortage of laughs in this week’s episode with Tom Dorsey, VP of Digital Shop Evangelism at Auto Vitals. Join us as we dive into the relationship dynamics between technicians and service advisors.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guests:Tom DorseyVP of Digital Shop Evangelism at Auto Vitals...
2020-09-2948 minBeyond the WrenchCulture in the Shop | Shannon Withington & Deacon Bonick, Toyota of North AmericaLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’re diving into shop culture in dealerships, and we’ve got not one, but TWO great guests from Toyota North America to offer their insights on this topic from both a business and a technical perspective. Listen in to learn how aligning goals, gathering feedback, and maintaining a consistent process can help set the foundation for a healthy culture in the shop.About Our Host:Jay Go...
2020-09-2248 minBeyond the WrenchExpanding Your Shop’s Online Presence | Marion Miller, JASPER WebsitesLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’re excited to welcome Marion Miller to the show! Marion is the President of Complete Marketing Resources & JASPER Websites. In this episode we dive into how shops can grow their business, cut their marketing costs, and make more money — all by expanding their online presence. About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Mar...
2020-09-1552 minBeyond the WrenchDeveloping Leadership in the Service Department | Mike Vogel, ASMCLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On today’s episode we’re talking with Mike Vogel, President of ASMC - Automotive Service Retention and Service Manager Coaching. Today’s topic is all about leadership in service departments. We talk about the importance of focusing on people, working up the ranks, and setting a career path for your technicians.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About...
2020-09-0845 minBeyond the WrenchWarranty Repayment Rates From the OEM Perspective | Squire Pettis, Alfa RomeoLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We recently put out a poll on whether or not warranty repayment rates for technicians are fair for an episode of WrenchWay Weekly. We generated a lot of conversation around the topic, so we wanted to extend the discussion on this week’s episode of Beyond the Wrench.Today, we welcome Squire Pettis, Regional Aftersales Manager, Alfa Romeo, to the show. With 12 years of experience with OEMs, Squire offers some grea...
2020-09-0158 minBeyond the WrenchPutting Techs First in Your Service Department | Jason Harris, Digital Dealership SolutionsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week, we’re chatting with Jason Harris, President of Digital Dealership Solutions. Jason has worked his way through every single position at a dealership to learn the business inside and out, and now runs an automotive marketing agency.On this episode of Beyond the Wrench, we discuss increasing profitability by managing the processes within your dealership. We also talk about the importance of putting technicians first in your service depa...
2020-08-2557 minBeyond the WrenchWhat Young Techs Should Know About Working in the Diesel Industry | Matt Heacox, Diesel ForwardLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!What makes the diesel industry attractive to up-and-coming technicians? What should they know before getting into the industry?We have Matt Heacox with us today to share his perspective on these topics. Matt started out his career as a diesel technician and now works as the Director of Service & Technical Support for Diesel Forward. Matt offers great insights as to what the diesel industry has to offer young techs, how to...
2020-08-1847 minBeyond the WrenchRevolutionizing the Automotive Service Repair Industry | Alan Symmes, Revolution Automotive ServicesLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On today’s episode, we’re talking with Alan Symmes, Owner of Revolution Automotive Services in Norwood, Massachusetts. From growing up without a car to preparing to open his second shop, Alan has made it his mission to revolutionize the automotive service repair industry for everyone involved — and that starts with his employees. We discuss the importance of training, having difficult conversations with employees, how to determine fair compensation, and more. Abou...
2020-08-1150 minBeyond the WrenchGetting Techs Into the Industry & Keeping Them There | David Rogers, Shop 4DLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we welcome David Rogers to the podcast. David is an innovator in the aftermarket industry. His experience has allowed him to develop multiple businesses to help make life easier for shops. In this episode, we discuss the much needed paradigm shift that needs to take place in the aftermarket industry in order to get more technicians coming into the industry and less leaving. We cover many topics, including: Technician co...
2020-08-041h 01Beyond the WrenchHow Shops (Big & Small) Can Attract Technicians | Lisa Joseph, Find A WrenchLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On today’s episode, we dive into recruiting for shops. Our guest is Lisa Joseph, Director of Recruiting, at Find A Wrench. We discuss what shops (big and small) can do to make their jobs more attractive to technicians. We dive into recruiting in rural areas, work culture, the importance of transparency, the always be recruiting mentality, and much more!About Our Host:Jay GoninenCo-Founder & Pres...
2020-07-2850 minBeyond the WrenchWrenchWay: Where Shops Go to Find Techs & Techs Go to Find Shops | Mark Wilson, WrenchWayLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we’re meeting with Mark Wilson to get the latest updates on our newest platform for technicians and shops, WrenchWay. Similar to a “Zillow for technicians,” techs use WrenchWay to find out what it’s really like to work at shops in their area, and shops can show why techs love working for them. Listen in to hear about how things are going with the new platform and what’s coming in...
2020-07-0930 minBeyond the WrenchPositioning Your Dealership For Success in Attracting Techs | Jake Schaefer, Smart Motors ToyotaLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Is traditional recruiting too slow for technicians? How can dealerships set themselves up to successfully attract technicians in this highly competitive market?This week, we’re chatting with Jake Schaefer, Service and Parts Director at Smart Motors Toyota in Madison, Wisconsin. We discuss how Smart Motors embraces transparency by using WrenchWay to address technicians’ questions earlier in the job search process, how their tool program helps attract young techs, and more!
2020-06-3049 minBeyond the WrenchDriving the Trucking Industry Forward | Amanda Schuier, Quality Transport CompanyLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We’re excited to welcome Amanda Schuier to the show! Amanda is the Senior Vice President at Quality Transport Company in Freeport, IL, and she’s very involved with the Technology & Maintenance Council (TMC). Amanda’s passion for the trucking industry is contagious, and in this episode we dive into the technician shortage, technician staffing problems, and share a little bit about TMC.About Our Host:Jay Goninen
2020-06-2342 minBeyond the WrenchA Different Kind of Dealership Culture | Ed Roberts, Bozard Ford LincolnLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we’re talking with Ed Roberts, Fixed Operations Director at Bozard Ford Lincoln. Ed is an amazing leader who has helped develop a culture that drives technician retention. Listen in, and learn how Ed focuses on culture from the interview to training and beyond to create an amazing team.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our G...
2020-06-1657 minBeyond the WrenchCultivating a Culture of Excellence in Your Shop | Joe McDonald, JASPER Engines & TransmissionsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week we welcome Joe McDonald, VP of Sales for JASPER Engines & Transmissions. Joe’s approach to leadership is exceptional. He understands corporate culture and grows amazing people on his team while maintaining a focus on forward-thinking. Join us as Joe shares how you can separate your shop from your competition and create a better team.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wren...
2020-06-0951 minBeyond the WrenchThe Importance of Creating an Exceptional Candidate Experience | David Munford, Toyota of ClevelandLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!With the shortage of technicians, it has become so important for shops and dealerships who are trying to attract and hire top talent to make sure they are creating an exceptional candidate experience throughout the entire hiring process. This week, we sit down with David Munford, Service Writer for Toyota of Cleveland, as he shares with us some of the experiences he has had as a candidate interviewing for technician positions....
2020-06-0248 minBeyond the WrenchBest Practices in Dealership Operations | Ted Ings, Center for Performance ImprovementLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week we’re talking with Ted Ings, Executive Director for the Center for Performance Improvement and Creator of the Fixed Ops Roundtable. Ted is an innovator in the car dealership world, and we’re excited to have him on the show to talk about his experiences helping dealerships across the country run better fixed operations.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrench...
2020-05-2644 minBeyond the WrenchFocusing on Culture & Customers in Fixed Ops | Dave Foy, Prime Motor GroupLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we’re speaking with Dave Foy. Dave is the Service & Parts Director for Prime Motor Group and the Founder of the Fixed Ops Mastermind group. Our discussion is on the importance of focusing on culture and customers in fixed ops. About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Dave FoyService & Parts Direc...
2020-05-1954 minBeyond the WrenchIntroducing Two New Products for Shops & Technicians | Mark Wilson, Find A WrenchLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’ve invited back Mark Wilson, CEO of Find A Wrench, to talk about launching two new products during these uncertain times. While the Find A Wrench team was busy preparing to launch WrenchWay, a new platform for technicians to help them find great shops to work at, the world got turned upside down with coronavirus. As a result, the team decided to launch a side project called SupportRepairShops.com, to help...
2020-04-3043 minBeyond the WrenchLessons Learned From Building a Business From the Ground Up | Tyler Robertson, Diesel LaptopsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we sit down with Tyler Robertson, Founder & CEO of Diesel Laptops. Tyler shares with us how Diesel Laptops got its start by his drive to find a solution to a problem he encountered. Tyler’s shares insights and lessons he learned along the way that all shop owners can benefit from.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122Ab...
2020-04-2850 minBeyond the WrenchThe Future of Shops After Coronavirus | Jacob Findlay, FullbayLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Join us as we speak with Jacob Findlay, Founder & CEO of Fullbay. In this episode, we discuss some of the long-term effects that coronavirus and social distancing will have on shops. We also discuss some ways shops can be on top of these changes - giving them a competitive advantage both during and after coronavirus.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.co...
2020-04-2138 minBeyond the WrenchChanging Technicians’ Perception of Your Shop | Tim Winkeler, VIP Tires & ServiceLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week, we’re excited to welcome Tim Winkeler, President and CEO of VIP Tires & Service. The focus of this episode is around changing the perception of your shop amongst technicians to make it a more attractive place to work.Tim shares a number of excellent strategies they’ve used to change the perception of VIP Tires — from just a tire shop to providing top-notch mechanical services while continuing to be reall...
2020-04-1442 minBeyond the WrenchTaking Care of Your Technicians | Charlie Shephard, RutterKey SolutionsLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week we’re talking with Charlie Shephard, Senior Business Analyst for RutterKey Solutions, about taking care of your employees, and in particular, your technicians. We discuss evaluating employees for positions, promoting from within, and having difficult conversations with your technicians.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Charlie ShephardSenior Business Anal...
2020-04-0759 minBeyond the WrenchCoronavirus - Adjusting to the New Normal | Josh Garvey, Dan's Auto CentreLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In our final episode around coronavirus, we're talking to Josh Garvey, Service Manager at Dan's Auto Centre in Mineral Point, Wisconsin. We discuss the impact COVID-19 has had on their shop, and how they're adjusting to the new normal.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Josh GarveyService Manager, Dan’s Auto...
2020-04-0331 minBeyond the WrenchThe Stimulus Package — What It Means for Small Businesses | Mark Wilson, Find A WrenchLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’re talking with Mark Wilson, CEO at Find A Wrench. Mark talks about the recently approved stimulus package — specifically the paycheck protection program — and what it means for small businesses.Plus, we’ll bring you behind the scenes of the platform Find A Wrench is getting ready to launch.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122Abo...
2020-04-0149 minBeyond the WrenchBack to the Basics with People, Process, Profits | Mike Roppo, Dealer Fixed Operations Consulting and TrainingLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Join us as we meet with Mike Roppo, President and Director of Dealer Fixed Operations Consulting and Training. Mike shares his insights on the effect coronavirus has had on our dealership network. He shares tips that are not only helpful in times of crisis, but are also best practice for dealer networks and shops to follow in general. We discuss the importance of getting back to the basics with People, Process, and Pr...
2020-03-3156 minBeyond the WrenchCoronavirus - Adapting and Evolving Your Business | Dan Paulson, InVision Development InternationalLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we welcome Dan Paulson, CEO of InVision Development International. We’re talking about not only how to survive the impact of coronavirus, but also how your business can thrive coming out of it. By adapting and evolving your business and looking for opportunities to make improvements, your shop can come out of this better than it was before.About Our Host:Jay GoninenCo-Founder & President, Wren...
2020-03-2634 minBeyond the WrenchCoronavirus - Navigating the Uncertainty | Ryan Wurtzel, Kings EquipmentLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’re sitting down with Ryan Wurtzel, Owner of Kings Equipment in Michigan to discuss navigating the uncertainty of coronavirus as a business owner and leader. We talk about the importance of gaining the confidence of your employees, taking everything one day at a time, and finding opportunities for innovation within your business.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
2020-03-2332 minBeyond the WrenchCoronavirus - Shutting Down the Shop | Stacia Aeschbach, Aeschbach AutomotiveLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In continuing our discussion around coronavirus, today we’re talking with Stacia Aeschbach of Aeschbach Automotive. Stacia tells us how they came to the difficult decision to temporarily shut down their shop, and how they’re staying positive and productive during this tough time.About Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122About Our Guest:Stacia AeschbachOw...
2020-03-2023 minBeyond the WrenchCoronavirus - The Early Impact on the Aftermarket | Tanner Brandt, Tanner's Auto ClinicLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!With the coronavirus on everyone’s mind, we’re going to be putting out frequent, uncut episodes that cover how shops are being affected by COVID-19. Today, we’re talking with Tanner Brandt, Owner of Tanner’s Auto Clinic and Training Manager for Worldpac. Tanner shares what he’s seeing happen in the aftermarket during these early days of the pandemic, and what shops can do to help weather the storm.
2020-03-1933 minBeyond the WrenchHow We Can Help Technical Schools | Tom Wozniak, Madison CollegeLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week, we’re talking with Tom Wozniak, an Instructor for the diesel program at Madison College about how we, as an industry, can help technical schools get younger individuals more interested in going into the automotive and diesel industries. We discuss how the industry has evolved, how we can make the industry more attractive to younger generations, and how we can help technical schools drive enrollment.About...
2020-03-1958 minBeyond the WrenchIntroduction to Beyond the Wrench | Jay Goninen, Find A WrenchLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Welcome to Beyond the Wrench! In this short introduction, our host, Jay Goninen, President and Founder of Find A Wrench, shares a little bit about his background and what led him to start the Beyond the Wrench podcast. From growing up working in his dad’s shop in rural Wisconsin, to writing a business plan for Find A Wrench at his newborn son’s side in the NICU, Jay shares his pas...
2020-03-1908 minBeyond the WrenchCareer Progression for Technicians | Adam BryantLike the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this episode, we chat with Adam Bryant, who is a master level diagnostic technician at a Toyota dealership in the northeast with over 20 years of experience. We discuss ongoing training and career progression for technicians. Adam shares his ideas on what needs to be done for veteran technicians to help them thrive, as well as some thoughts on talking to young people and getting them into the industry.Ab...
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