Shows
The 20% Podcast with Tyler Meckes242: The Customer-Centric Mindset with Jay Nathan (CEO of Balboa Solutions)This is one of my favorite conversations that I wanted to replay this week. If you are in any post sales Customer Success, or Account Management world, you have most likely heard of this week’s guest. This week’s guest started his journey studying Information Systems and Software Engineering before making the shift into Professional Services, Support, and Customer Success. At the time of recording, he was an Executive VP of Corporate Market and Chief Customer Officer at Higher Logic. Now, he is the CEO of Balboa Solutions, where they help their clients maximize the value of th...2025-04-0742 min
CYBER CONNECT PODCASTAccessibility, Neurodiversity & Cyber Security with Nathan ChungWelcome to the SECURE | CYBER CONNECT Podcast with Jay Adamson and Warren Atkinson, where we’re joined by information and Cyber Security, Technology, and Talent Acquisition professionals who share their journeys, unique perspectives, and offer valuable advice and guidance.
👥 JOIN THE SECURE | CYBER CONNECT COMMUNITY: https://smart-connect-cyber.mn.co/
✅ Learn More: https://linktr.ee/securecyberconnect
In this episode we have the pleasure of being joined by Nathan Chung. He is a respected cyber security leader, writer, and advocate for neurodiversity, recognised as a Top 50 Neurodiversity Evangelist and DE&I Champion for the United Cyber Security Alliance. With a deep commitment to acce...2025-03-3039 min
The Culture Matters PodcastSeason 71, Episode 843: Guest: Nathan Merrill: Works of Love"Love is the expression of the one who loves, not of the one who is loved." - Søren KierkegaardOur favorite philosopher and artisan contractor with Vision Stone and Tile Nathan Merrill is back and if there is one thing you can count on when Nathan drops by the show it is that the conversation is going to be deep. And since we are not in the business of disappointing, today is following suit. Nathan and Jay are digging into the different experiences at the different heig...2025-03-241h 24
Land and ExpandEP009: Unpacking Smart Brevity - 23 minutes that will make you a better communicator.Rachel Orston and Jay break down the concept of Smart Brevity. This is a practical guide that was a good refresher for us and hopefully a good primer for if you haven't read it.
Let us know what you think.
2025-03-1223 min
Add To CartOne CRM to Rule Them All? Klaviyo’s Vision for B2C with Suzy Nicoletti, Jay Wright and Jane Cay | Episode #496In this exclusive episode of Add To Cart, we dive into Klaviyo’s game-changing shift to a B2C CRM with Suzy Nicoletti, Managing Director and VP APAC at Klaviyo. Joining the conversation are Jane Cay, Founder of Birdsnest, one of Australia’s most-loved online fashion retailers, and Jay Wright, Founder of Ecommerce Equation, who has helped brands like Camilla, The Upside, and Meshki, scale with data-driven marketing. Together, they unpack what this move means for customer service, personalisation, and first-party data, and how AI-powered automation is turning CX from a cost centre into a revenue driver. If you’re loo...2025-02-251h 09
Land and ExpandEP008: CJ Gustafson, CFO PartsTech and author at mostlymetrics.com. Public/private SaaS valuations; how CFOs are thinking about GTM and customer success.Jay Nathan and CJ Gustafson delve into the intricacies of SaaS valuation multiples, the importance of revenue metrics, and the dynamics of company ownership in both public and private markets. CJ shares insights from his experience as a CFO, emphasizing the significance of understanding financial reports and the implications of valuation on employee equity.
The discussion also touches on current trends in private markets, highlighting how companies are navigating their growth strategies amidst changing economic conditions, and delve into the intricacies of public offerings, cash flow challenges for public companies, and the importance of understanding metrics like...2025-02-2045 min
Land and ExpandEP007: Nikki Bishop, VP Marketing & Experience at Emerson; When customer success is the difference between life and death.In this conversation, Jay Nathan and Nikki Bishop discuss the critical role of customer success in the life sciences industry, particularly in the context of delivering life-saving therapies. Nikki explains how Emerson's technology and customer success strategies are designed to enhance the efficiency of pharmaceutical manufacturing.
They delve into the complexities of regulatory compliance, the importance of industry expertise in customer success roles, and the evolving definition of customer success at Emerson, emphasizing the need for measurable outcomes and effective communication with customers.
Nikki shares insights on the challenges of scaling customer success, balancing legacy...2025-02-1345 min
The Culture Matters PodcastSeason 67, Episode 800: Guest: Nathan Merrill: Ahead of Their Time?"Being healthy consists of having the same disease as everyone else." - Robert SapolskyOur favorite philosopher and artisan contractor with Vision Stone and Tile Nathan Merrill is back and if you've listened to the show for a while then you know we are in for some heady conversation today. Nathan and Jay are getting into what it means when someone is called "ahead of your time" and whether or not that is an accurate phrase, the fascinating details within emergence and observation, and to bring it all back down to Ea...2025-02-091h 11
Land and ExpandEP006: Pawan Deshpande, Product at Galileo. Critical Customer Care Framework; a simple methodology for customer success.Summary
In this conversation, Jay and Pawan Deshpande, discuss the SaaS Critical Customer Care framework that Pawan developed to address customer churn and improve renewal rates. Pawan shares insights from his experience at Curata, where he faced significant churn and implemented a structured approach to customer success.
The discussion covers the importance of understanding renewal rates, the four buckets of customer success, the significance of business reviews, and how AI can enhance customer engagement. Pawan emphasizes the need for a proactive approach to customer success, including identifying triggers for intervention and the role of segmentation in addressing customer needs effectively.
Fol...2025-02-0636 min
Land and ExpandEP005: Kate Peter, CCO of Payscale. Why was customer success was one of the "most quit" jobs of 2024? Automation, AI, and the unbundling of customer success.Kate Peter, Chief Customer Officer at PayScale, sits down with host, Jay Nathan, to explore the evolution of customer success and why the CSM role is one of the "most quit" jobs in 2024 per Payscale's data. Kate and Jay exchange insights on preventing burnout in CSM teams by unbundling roles, improving cross-functional alignment, and using automation to eliminate inefficiencies.
The pair also dive into the importance of gross revenue retention (GRR) as a foundation for customer success and its connection to product and go-to-market strategies. Kate offered a behind-the-scenes look at her early leadership at PayScale, emphasizing...2025-01-3037 minLand and ExpandEP004: Peter Harris, COO of Pipedrive; from audit to SaaS operator; navigating sales and success in a PLG world.In this conversation, Jay Nathan and Pete Harris discuss the interplay between physical health, work-life balance, and career progression. Pete shares his journey from audit to becoming the Chief Operating Officer at Pipedrive, emphasizing the importance of curiosity and execution in leadership roles.
They also delve into the complexities of customer success in a product-led growth model, highlighting the need for effective onboarding and implementation strategies to cater to diverse customer needs. They discuss the challenges of onboarding and the need for tailored approaches to customer success, particularly in relation to sales and account management.
...2025-01-2353 minLand and ExpandEP003: Bonus Episode - Knowing and mastering your retention metricsIn this solo episode of Land and Expand, host Jay Nathan dives into the foundational SaaS metrics every leader should know cold: ARR (Annual Recurring Revenue), Gross Retention, Net Retention, and Renewal Rates. Drawing on a pivotal moment early in his career, Jay unpacks how these metrics work, why they matter, and how they influence the health and growth of a SaaS business.
You’ll learn:
- The difference between ARR and MRR, and how ARR reflects your business’s run rate.
- How Gross Retention and Net Retention are calculated, their unique roles, and...2025-01-2116 min
Le Podcast Sans Étiquette - LPSEThe Defining Decade - Meg JayAnalyse d'un banger en psychologie : The Defining Decade de Meg Jay. Meg Jay est une psychologue clinicienne américaine qui a dédié sa carrière à comprendre comment l'individu se forme, notamment dans l'entrée à l'âge adulte. Dans The Defining Decade, elle livre un best-seller pour tout vingtenaire (ou plus, il n'est jamais trop tard!) qui cherche à se comprendre. Pourquoi la décennie des 20 ans est-elle la plus importante de la vie ?En quoi définit-elle autant le reste de l'existence ? Quelles sont les ex...2025-01-2020 min
The Culture Matters PodcastSeason 65, Episode 776: Guests: Christine Beckwith and Nathan Knottingham NYE 2024: Follow Your Instincts"Life can only be understood backwards, but must be lived forwards." - Søren KierkegaardWe are keeping this NYE rig rolling with the founder of 20/20 Vision for Success and author of Finding Honor: The Journey to Truth, Christine Beckwith as well as mortgage industry titan Nathan Knottingham and Mike Calhoun is still rocking with us as this marathon is still underway! Christine, Nathan, Mike, and Jay are digging into some of the journey's that have gotten our distinguished guests to where they are are today, how so...2025-01-1649 min
Land and ExpandEP002: Toya Del Valle, CCO of Cornerstone; Go for it, saying "Yes" to leadership (and "No" to SSO); how to operationalize customer centricityIn this conversation, Jay Nathan and Toya Del Valle discuss the evolution of customer success at Cornerstone, highlighting Toya’s extensive background in operations and HR within the airline industry before transitioning to tech. They explore the importance of customer centricity, the operationalization of customer success, and the complexities involved in managing a diverse product suite and acquisitions.
Toya shares insights on how to institutionalize customer focus across all departments and the significance of collaboration in creating a seamless customer journey. In this conversation, Toya Del Valle discusses the importance of customer centricity in navigating complexities within organizations.
She emphasizes a...2025-01-1645 min
Land and ExpandEP001: Rachel Orston, CCO of Instructure; The rise of take-private transactions; PE vs. VC vs. Publicly-traded companies.Summary
In this conversation, Rachel Orston and Jay Nathan explore the differences between private equity (PE) and venture capital (VC), focusing on liquidity, board dynamics, and the evolving landscape of innovation in software development. They discuss the implications of PE on public companies, the role of operating partners, and the future of venture capital in a market saturated with options. The conversation highlights the need for companies to leverage available resources and expertise to drive growth and innovation.
Key Takeaways
Don't get too caught up in whether you work for a pre IPO company.
Going public and going private is...2025-01-0236 min
THE PLUG W/ JUSTIN JAYNATHAN FLORENCEThis week’s episode with Nathan was originally recorded in January 2023, following the conclusion of the Eddie Aikau Big Wave Invitational. We’re re-releasing our conversation with Nathan Florence as a tribute to his extraordinary performance last week in the Pipe Masters.Not only did Nathan claim the title of 2024 Pipe Masters champion, but he also stepped up to provide a grassroots live stream of the event. Then, just days later, Nathan competed in the 2024 Eddie Aikau and delivered an impressive performance, including the event’s final wave, where he charged a massive shore break barrel with his ha...2024-12-2655 min
The Jasons take on...Guest: Jay Nathan - Exploring the Future of Customer SuccessJoin hosts Jason Noble and Jason Whitehead as they discuss the evolving landscape of customer success with industry leader Jay Nathan. This episode explores whether customer success is an outdated term and how businesses can adapt to changing market dynamics. With insights into AI's role and strategic alignment, listeners gain a comprehensive view of the future challenges and opportunities in customer success. Jay Nathan shares his expertise in B2B SaaS and offers ideas on how companies can remain profitable through customer-centered strategies.
About Jay Nathan:
I’m an entrepreneur and tec...2024-12-0333 min
Two Hundred A DayDeadlock in ParmaWell friends, here we are. Nathan and Eppy take a day trip with Jim to Parma, CA in the series finale episode. The sixth season of The Rockford Files was cut short by James Garner's medical needs, so this last episode was not intended to be a goodbye to the series. Thankfully, we found that it did feel like an appropriate way to bid adieu to Jim, the Firebird, and all of the Rockfordishness we love so much. This is the last regular episode of this podcast! We will have a couple new episodes a year covering other shows...2024-11-241h 59
The Culture Matters PodcastSeason 58, Episode 694: Guest: Nathan Merrill: Beyond First-Person"Anyone can achieve their fullest potential. Who we are might be predetermined, but the path we follow is always of our own choosing. We should never allow our fears or the expectations of others to set the frontiers of our destiny. Your destiny can't be changed, but it can be challenged. Every man is born as many men and dies as a single one." - Martin HeideggerOur favorite philosopher and artisan contractor with Vision Stone and Tile Nathan Merrill and if you've listened to Nathan on our show before then...2024-11-2259 min
Two Hundred A DayThe Kirkoff CaseNathan and Eppy start from the beginning with S1E1 The Kirkoff Case. Jim's client is a real slimeball who's been arraigned, but not prosecuted, for murdering his own parents. The money is too good for Jim to drop the case, and then it gets personal when he takes a beating from not a "goon", but a "labor organizer". This series premiere episode shows us that this PI gets beat up a lot, but he doesn't quit - and he's going to be a hell of a lot of fun to watch. Add in a noir-inflected plot and great...2024-11-101h 27
The Customer Success Pro PodcastCustomer Success Metrics That Drive Growth with Jay NathanSend us a textIn this podcast episode, Anika Zubair interviews Jay Nathan, COO of Churnkey, about his extensive experience in the SaaS industry and the evolving role of customer success. They discuss the key metrics that drive growth in SaaS, such as retention, customer lifetime value, and profitability, emphasizing the need for agility in tracking and adjusting these metrics. Jay shares insights into his role as COO, the strategic importance of aligning CS with business goals, and the dual focus on customer and company needs. They also explore how customer success is shifting to a more...2024-11-0651 min
Last Flight Out PodcastEp. 19 | Nathan Hector: Rising Star from London Talks Acting & AmbitionIn this episode of the Last Flight Out Podcast, Mike and Jay sit down with East London actor Nathan Hector to discuss his inspiring journey from growing up in the heart of London to making waves in the film industry. Nathan opens up about his experiences working on projects like The Intent and The Weekend Movie, the challenges of being a Black actor in the UK, and his thoughts on Black representation in media. He also shares valuable insights into the differences between the US and UK entertainment industries and advice for aspiring actors.
Tune in for a raw...2024-11-031h 08
Two Hundred A DayBacklash of the HunterNathan and Eppy go to where it all began with the TV movie pilot for The Rockford Files: 1974's Backlash of the Hunter. It's a good excuse to talk about the roots of Rockfordishness, the greatness of the casting, and the changes to come for the main show. While we obviously can't watch it with fresh eyes, it is a solid Huggins story elevated with first looks at all of our favorite elements as well as trips to Vegas, explosions, and a blood-chilling villain. I dunno, I think they might be onto something with this Rockford Files thing!
2024-10-272h 02
Two Hundred A DayIf It Bleeds... It LeadsNathan and Eppy bid a bittersweet farewell to Rita with the final Rockford Files TV Move: If It Bleeds... It Leads (1999). This was a hard one! Rita's husband, schoolteacher Ernie (Hal Linden) is falsely accused of a series of child sexual assaults, and while Jim helps to clear his name, it's not enough to prevent a series of tragedies. While this one has wonderful performances and some great spots of the Rockfordishness we always love, the content and tone made it tough to say we "enjoyed" it. It did give us great closure on "Rita and Jim, their whole...2024-09-291h 59
Raising Private Money with Jay ConnerThe Foundation of Effective Wholesaling: Nathan Payne’s Painless StrategyWelcome to the exciting realm of real estate investing, where innovative strategies and relationship-building define success. In the recent Raising Private Money podcast, Nathan Payne shares his secret to thriving in the competitive landscape of real estate wholesaling. Whether you're new to the industry or looking to refine your strategies, this episode offers invaluable insights.Nathan Payne's Journey: From Door-to-Door Sales to Real EstateJay Conner introduces Nathan Payne as a seasoned investor who has successfully raised approximately $300,000 in private money. Nathan's career began in door-to-door sales for DISH Network, where he quickly...2024-09-1632 min
Two Hundred A DaySpeculative Episode Draft Special!It's a special episode! Nathan and Eppy are drafting elements from The Rockford Files to construct two pitches for Rockford Files episodes that never were. It's a great excuse to talk a little bit about our favorite bits of the show, and we have some great Patron suggestions to help us along.
Show Notes:
Here's the Archive.org link to the 1981 BBC Radio Lord of the Rings recording.
Nathan's Episode: from season 3, "The Montreal Connection"
Eppy's Episode: from season 4, "Fool Me Thrice"
We have another podcast: Plus Expenses. Covering our non-Rockford media, games and life...2024-09-151h 19
Two Hundred A DayNo Fault AffairNathan and Eppy get re-acquainted with national treasure Rita Moreno in S6S8 No Fault Affair. After Jim's friend Rita, a sex worker, gets beat up badly by her pimp, he nurses her back to health - and she falls for him in the process. He has to navigate her emotions while she's trying to get out of her current life, but of course it's not going to be quick or easy. This is the last "regular" episode of the show for us, and we're really glad it fell here. It gives us almost all of our favorite things...2024-08-251h 55
CX Nexus PodcastBreaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences with Jay NathanThis episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike.The discussion revolves around strategies for expanding revenue within existing customer accounts through cross-selling and upselling. The guest, Jay Nathan, Chief Operating Officer at Churnkey, shares insights on how focusing on customer expansion is crucial for driving growth, especially in the current economic climate where efficiency and profitability are paramount.The conversation delves into the roles and responsibilities of different teams, such as sales, customer...2024-08-2133 min
Two Hundred A DayParadise CoveNathan and Eppy take a little tour through Malibu in S6E1 Paradise Cove. Mariette Hartley joins James Garner in this final season premier episode as Althea, a court-appointed adjuster sent to audit Jim in the wake of a lawsuit he lost to fellow Cove resident C.C. Calloway. Calloway wants to get Jim, or at least his trailer, out of the way because of a 50-year search for literal buried treasure, and once Jim figures that out he's able to get Althea on his side of the treasure-hunt. A Stephen Cannell written, produced and directed episode, it's a...2024-08-181h 19
Two Hundred A DayForced RetirementNathan and Eppy revisit the first of our "lost episodes" with S4E11 Forced Retirement. An old college friend of Beth's is involved with a secretive undersea submersible project, and after Beth surprises an intruder in her apartment, Jim offers to look into it. He calls in his Jimmy Joe Meeker persona to pose as an investor, kangaroo-skin boots and all; but when the inventor's plane blows up, Jim and Beth have to figure out what's going on before someone else dies. It's a good one!
We have another podcast: Plus Expenses. Covering our non-Rockford media, games...2024-07-281h 39
The Culture Matters PodcastSeason 38, Episode 449: Guest: Nathan Merrill: Always Thinking"Begin at once to live and count each separate day as a separate life." - SenecaOur favorite philosopher and artisan contractor with Vision Stone and Tile Nathan Merrill is back on the show today and if you've listened to any of the episodes he's appeared in before, then you know you're in for a deep-thinking treat! Nathan and Jay are discussing the importance of writing down your thoughts and the nature of being inquisitive, the fact that we still wrestle with the same philosophical thoughts and dilemmas that Neitzsche and M...2024-07-1655 min
Creator ScienceNathan Barry – The risks of ConvertKit’s rebrand (and how I can become a billion dollar creator)Nathan Barry is the founder and CEO of ConvertKit, one of the largest email marketing platforms on the planet. It powers the newsletters of people like Tim Ferris, Ryan Holiday, Andrew Huberman, and Gretchen Rubin, just to name a few. But ConvertKit has evolved and does so much more than email—which is why the brand itself is evolving. If you haven't heard, ConvertKit is rebranding. It will soon be known simply as Kit—a set of tools for professional creators. That includes an app store where anyone can develop and expand on Kit to bring in extra...2024-07-021h 01
The Culture Matters PodcastSeason 35, Episode 411: Guest: Nathan Merrill: Logical, Intellectual Threads"I constantly see people rise in life who are not the smartest; sometimes not even the most diligent, but they are learning machines. They go to bed every night a little wiser than when they got up and, boy, does that help, particularly when you have a long run ahead of you." - Charlie MungerPhilosopher and artisan contractor with Vision Stone and Tile Nathan Merrill has joined us on the show once again and if you are in the market for some deep thinking and conversation then, boy, did you c...2024-06-2641 min
Two Hundred A DayThis Case Is ClosedNathan and Eppy finish the main tour through the first season with the 90-minute S1E6 This Case Is Closed. Jim's client sends him to Newark to check up on a soon-to-be son-in-law, and Jim starts getting heat from the mob, the cops and the feds - and he doesn't know why! With an unconventional narrative structure, plenty of good car chases and lots of Cannell-written memorable dialogue, this Roy Huggins script delivers a solid early-series Rockford experience.
Note: This episode was split into two for syndication, and the sydicated versions are what's currently available on streaming...2024-06-161h 47
The Culture Matters PodcastSeason 32, Episode 377: Guest: Nathan Merrill: We Can Always Go Deeper"You are always at the mercy of your own deceptions." - Nathan MerrillPhilosopher and artisan contractor with Vision Stone and Tile Nathan Merrill joins us on the show today and just when we thought we had reached the pinnacle of deep conversation, Nathan returns and sets the bar a little higher...again. Nathan and Jay discuss the eclectic path that Nathan has taken to get to where he is today, the theological meaning to a sense of self and to being one, and what finding the transcendent next steps on o...2024-06-111h 27
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS.Chapters:00:02:28 - Introducing Jay Nathan00:04:44 - A background in software engineering & web development00:08:52 - Institutionalizing customer centricity00:11:05 - Creating a great culture for employees00:13:19 - Customer success and organizational capability00:15:22 - Validating usability through customer interviews00:17:26 - The...2024-06-1147 min
Two Hundred A DayIn Pursuit of Carol ThorneNathan and Eppy take a road trip in S1E9 In Pursuit of Carol Thorne. Jim is hired to keep an eye on a newly-released-from-prison Carol Thorne - but he's not the only one! Carol takes a hike and Jim pursues her to Nevada, only to find that he's being used by a conman to get Carol to find another member of his old gang who's sitting on a million-dollar score. Not really a con game episode, we enjoyed the con characters as part of a fun, easy-to-watch season one romp. Recommended!
Here's the Rockford Files Filming...2024-05-261h 26
The Culture Matters PodcastSeason 29, Episode 339: Guest: Nathan Merrill: Grand Thoughts"We love life not because we are used to living, but because we are used to loving." - Friedrich Nietzsche"The surest way to corrupt a youth is to instruct him to hold in higher esteem those who think alike than those who think differently." - Friedrich NietzschePhilosopher and artisan contractor with Vision Stone and Tile Nathan Merrill is back today and if you've listened to his previous appearances on the show and thought those conversations were deep then prepare to re-evaluate your definition of the word. Jay a...2024-05-231h 32
Divine Revelations UnleashedEP3 | Jay Kim | Hearing God and Being Heard in a Noisy WorldOn this episode we have Jay Kim on the podcast as we discuss his new book release Listen, Listen, Speak. In an era where social media feeds overflow with opinions and news cycles bombard us with noise, finding the still, small voice of God can feel like searching for a needle in a haystack. In this episode, we delve into the wisdom of Jay Kim, award-winning author and pastor of WestGate Church, as he shares profound insights from his book, "Listen, Listen, Speak."Jay doesn't just acknowledge the chaos; he provides a roadmap for navigating it...2024-05-0937 min
Two Hundred A DayFind Me If You CanNathan and Eppy join Jim for one of his most unique challenges in S1E8 Find Me If You Can. His client has hired Jim to find... her. While the money is good, the mystery surrounding why Barbara (Joan Van Arc) is trying to stay un-discoverable concerns Jim, and his search for answers takes him to the mob boss of Denver, played by Paul Michael Glaser. Jim needs to navigate some complicated emotions and truly dangerous people in this noir-flavored early season episode. It's a lot of fun!
We have another podcast: Plus Expenses. Covering our non-Rockford...2024-04-211h 32
The Culture Matters PodcastSeason 22, Episode 263: Guest: Nathan Merrill: Third Thread Talk“Some rise by sin, and some by virtue fall.” - William ShakespeareArtisan contractor and philosopher Nathan Merrill is Jay's guest on this episode and we are getting deep today! We're getting things kicked off by talking about virtue and whether or not we've read Shakespeare and if you haven't, don't worry. You aren't alone. Nathan and Jay discuss limitations, the imperfections of simply existing, and how your behavior is directly affected by the people they are interacting with and that includes yourself. It's a deep discussion today on The Culture Matters...2024-04-1837 min
The Compounding Center ConnectionsDr. Nathan Bryan educates us on the benefits of Nitric Oxide
In this episode of TCC Connections Pharmacist Jay Gill interviews Nathan S. Bryan, PhD. Dr. Bryan is the leading expert on the biochemistry behind Nitric Oxide (NO) and our bodies need for it. When NO levels drop, our blood vessels do not allow normal levels of blood to flow. This can lead to erectile dysfunction, hypertension, cardiovascular disease, insulin resistance, memory loss, and other problems with our immune system. Dr. Bryan shares a wealth of knowledge about the benefits of NO and the importance of maintaining a healthy biome in the mouth and stomach. Jay and Dr. Bryan also...2024-04-1625 min
Two Hundred A DayStar Trek: First ContactWelcome to Twenty Dollars a Day, the podcast where we explore our favorite holodeck adventures in the Star Trek universe! Nathan and Eppy are bidding a fond farewell to this podcast with our final episode: the second Next Generation movie, First Contact. Look, it has a Dixon Hill holodeck appearance, so it counts enough for us to talk about it - and it's a great movie! Thanks for trekking through all the holodecks, holosuites and photonic landscapes over the years. End program.
Happy April, everyone! This is our seventh and final look at the slice of the...2024-04-012h 08
Two Hundred A DayPiece WorkNathan and Eppy hit the gym in S3E10 Piece Work. Jim's insurance investigation gig happens to intersect with flashy dresser Murray Rosner (Michael Lerner), a freelancer for the feds who's getting a gun buy together. After a series of paranoid assumptions, Jim takes a beating from the gun-running goons, uncovers the scheme and brings in Dennis for a bust that doesn't happen. Between Chapman threatening to pull his license and Murray's conviction that Jim is trying to take over the operation, Jim has a lot to handle! This fun romp of an episode gives us a memorable character...2024-03-241h 17
Two Hundred A DayRattlers' Class of '63Nathan and Eppy make a trip to the dump in S3E8 Rattlers' Class of '63. Angel is getting married! Jim is surprised but supportive - until he learns that it's Angel's way of ducking the fallout from a "Red Barn" con gone wrong. His new brothers-in-law are trying to sell a landfill, but once one of them is found dead, Angel and Jim look good for the murder. They need to find the real killer before Chapman can build a case, which sends Jim on a search for the deadly secret buried under the trash. Our last episode...2024-03-101h 24
Two Hundred A DayMurder and MisdemeanorsNathan and Eppy hit the streets of LA for the penultimate 90s TV Movie, Murder and Misdemeanors. A fellow ex-con-turned-PI, Booker Hutch (John Amos), cons Jim into taking his remaining caseload - and before he can even look over the files, Jim's fielding police harassment. There's an investigation into potentially dirty cops, a reporter hungry for a story (Isabel Glasser), some great goons, and Angel hovering to take advantage of Jim's sudden notoriety - a perfect mess for our friend Jim to untangle! Thankfully, he makes a good friend along the way. A very 70s-era feeling movie, this one...2024-02-251h 50
HYPE LOUISVILLEReal Estate Insights with Jay BowmanJoin us for an exciting episode of HYPE Louisville, where we sit down with Jay Bowman, a seasoned real estate investor and broker with 25 years of experience in the industry. Jay has dabbled in all aspects of real estate investing and sales, including owning his brokerage, single-family long-term rentals, short-term rentals (Airbnb), self-storage solutions, and private financing.
In this podcast, Jay shares his wealth of knowledge on passive income through real estate investing. He discusses the benefits of owning rental properties, the importance of understanding the local market, and the various financing options available to real estate...2023-12-0755 min
GigCX DecodedScaling customer success, with Jay NathanIn this episode, we speak with Jay Nathan is the Executive Vice President and Chief Customer Officer at Higher Logic, an online community software platform that helps companies engage, retain, and grow their customers.He is also the co-founder of Gain Grow Retain, a community for Customer Success leaders to share their work, collaborate and grow their careers.Jay has over 20 years of experience in the software industry and has held leadership roles at prominent technology companies, such as Blackbaud and PeopleMatter.He’s also the author of a weekly newsletter and the co...2023-10-2430 min
The Culture Matters PodcastSeason 16, Episode 181: Guest: Nathan Knottingham: The Will To Fail“Our greatest glory is not in never failing, but in rising up every time we fail.”- Ralph Waldo EmmersonOur guest on the show today is Nathan Knottingham who is a true standout in the mortgage community. Sticking with a common theme on the show over the past few months, Jay and Nathan dig into the economy and a fear of failure, but not letting that failure define you or keep you from moving forward. We're talking the differences between online and in-person relationships and a few other things on this episod...2023-10-0631 min
Opportunity ChatsEP 12 : From VP to President: Jay Dave's Remarkable Journey at BCUSUJoin us for an inspiring episode of "Opportunity Chats" as we sit down with Jay Dave, who has made a remarkable journey from being the Vice President of Voice for BCUSU to now serving as their President.
In this episode, we delve into Jay's beginnings at BCU and explore the experiences and milestones that led him to this prestigious role. Discover his thoughts and aspirations as he takes on the responsibility of leading BCUSU as President.
Reflecting on a year of great work with Jay, I look forward to the incredible work he'll do in...2023-09-2731 min
The Humanities DistrictCinephile, Collector, and Content Creator: Keeping up with Nathan Jones.Who is the film person in your life? Personally, I know a bunch of film buffs, but only one of them has a Youtube channel!
This week I talk to Nathan Jones about his Youtube journey. Nathan currently has 3.27K subscribers on Youtube and 550 videos on his channel. In my book, that's a pretty big deal. He's collected more than 4,000 Blu-Rays---around 1,200 of which he hasn't yet seen.
Specifically Blu-Rays with Nathan Jones
https://www.youtube.com/@blu-rayswithnathanjones
Nathan is an RCASH Alum! He holds an...2023-08-2856 min
The Jasons Take On...Guest: Jay Nathan- Playing for the long gameEpisode Description
Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain.
In this episode, Jay is going to talk to us his recent blog post and newsletter on long term value and growth.
Guest: Jay Nathan
Chief Customer Officer at Higher Logic
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The Jasons Take... On is Sponsored by Success Chain!
Success Chain provides the tools, services, and support you need to bu...2023-08-2100 min
The Jasons take on...Guest: Jay Nathan- Playing for the long gameJoin us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain.
In this episode, Jay is going to talk to us his recent blog post and newsletter on long term value and growth.
About Jay Nathan
Jay is a world renowned CS leader and has worked in exec roles across pretty much all the post sales customer facing parts of the business and has built up a methodology and approach for building, leading, and scaling SaaS companies serving a w...2023-08-2143 min
CaffeinatedJay Nathan's Formula for B2B Success | Caffeinated 018Jay Nathan's Formula for B2B Success | Caffeinated 0182023-08-1120 minThe 20% Podcast with Tyler Meckes154: The Customer-Centric Mindset with Jay Nathan (EVP/CCO at Higher Logic, Co-Founder of Gain, Grow, Retain)If you are in any roles in the post-sales Customer Success, or Account Management world, you have most likely heard of this week’s guest. This week’s guest started his journey studying Information Systems and Software Engineering before making the shift into Professional Services, Support, and Customer Success.
Most recently, he is the Executive VP of Corporate Market and Chief Customer Officer at Higher Logic, an industry leader in cloud based engagement platforms where their data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities, marketing automation, and much more.
...2023-07-3142 min
Gain Grow RetainJay Nathan’s Take on CSFirst aired on Leadership Masterclass on June 4, 2023, Jay Nathan joins Subha Shriniivasan to discuss multiple aspects of Customer Success.
From the start of Gain Grow Retain to Jay's thoughts on Customer Success's role in a variety of organizational goals, this episode dives into some of the common questions being asked.
Why do we need CS?
How is CS different from other go-to-market functions?
How can companies drive customer experience to build credibility for new customers?
How do you structure your organization?
Should CSMs become Account Managers?
2023-06-191h 03
Creator ScienceNathan Barry of ConvertKit — Acquiring SparkLoop and turning email into multiplayer mode with the Creator NetworkEPISODE DESCRIPTIONNathan Barry is a creator, author, speaker, designer, and the founder of ConvertKit. ConvertKit powers the audiences for creators like Gretchen Rubin, Chris Guillebeau, Pat Flynn, Tim Ferriss, Carrie-Anne Moss, and Tim McGraw.If you're not familiar with Nathan, he was a guest on episode number 96 of this show a little more than a year ago.Nathan and I caught up about a month ago at CEX, the creator economy expo in Cleveland and there is some big news. ConvertKit acquired Sparkloop.In this episode, you’ll learn:
What you can expect...2023-06-0950 min
The Jasons Take On...Guest: Jay Nathan – Strategic Behaviour As It Relates To Customer SuccessEpisode Description
Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain.In this episode, Jay is going to talk to us about strategic behaviour and how it relates to customer success.
Guest: Jay Nathan - Chief Customer Officer at Higher Logic
Jay is a world renowned CS leader and has worked in exec roles across pretty much all the post sales customer facing parts of the business and has built up a methodology and approach for bu...2023-03-2338 min
The Jasons take on...Guest: Jay Nathan - Strategic Behaviour As It Relates To Customer SuccessJoin us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain.
In this episode, Jay is going to talk to us about strategic behaviour and how it relates to customer success.
About Jay Nathan:
Jay is a world renowned CS leader and has worked in exec roles across pretty much all the post sales customer facing parts of the business and has built up a methodology and approach for building, leading, and scaling SaaS companies serving a wide ra...2023-03-2338 min
The Horror Sanctum PodcastOur Interview with Nathan Baesel A.K.A. Leslie Vernon from Behind The MaskFor this very special episode of The Horror Sanctum Jay, John, and TJ sit down with actor Nathan Baesel, known to horror fans as Leslie Vernon himself from the 2006 cult horror classic, Behind The Mask: The Rise of Leslie Vernon. Nathan talks about his experiences on the film and what it was like to be a part of it as well as what that character has meant to him and how his classically trained stage acting experience informed the performance. Nathan is now an acclaimed acting teacher of the Breakthrough Acting classes in Orange County California. He also does virtual cla...2023-03-0630 min
Let's Parent on Purpose: Christian Marriage, Parenting, and DiscipleshipEp. 313: Boundaries to Help Protect Time and Relationship in Your Household with Nathan and Amy OliverThe very best way to love your children well is to have an amazing marriage. If there’s not a oneness in your marriage, children will see that and exploit it. Today my guests Nathan and Amy Oliver help us set boundaries to protect time and relationships in our marriage. Listen as we discuss the following healthy boundaries: Regular date night Evenings The Bedroom Bedtime In a marriage there has to be unity in what you say yes to and what you say no to. Step back and define - what...2023-01-2245 minRaising Private Money with Jay ConnerHow Investors Thrive With Private Money and Wholesaling with Nathan PayneNathan Payne is a seasoned entrepreneur and sales professional who has a passion for real estate investing. He is the co-owner of Offer On Homes, a real estate investing company, and Investor Thrive, a coaching company that helps wholesalers and real estate investors acquire more property with minimal pain and effort. Despite having no prior experience in real estate, he has been able to succeed in the industry by taking massive imperfect action and learning through trial and error. Tune in to learn from Nathan's wealth of experience and expertise in this episode of Raising Pr...2023-01-0925 min
CS No BSSolving customer problems at scale with Jay Nathan, EVP & Chief Customer Officer at Higher LogicToday’s episode features an interview with Jay Nathan, EVP & Chief Customer Officer at Higher Logic. Higher Logic is an industry leader in cloud-based engagement platforms with a data-driven approach that gives organizations an expanded suite of engagement capabilities.By serving in a variety of executive roles across customer success, product, services, and account management, Jay has developed a powerful methodology for building, leading, and scaling SaaS companies serving a wide range of end markets and customer sizes.In this episode, Jay discusses the proper mindset to scale customer success, the challenges of counting on cu...2022-11-2344 min
The Grill CoachListener Spotlight with Nathan!We’re back this week with a listener spotlight and are joined by Nathan! We talk bbq, recipes, and more! In the first segment we’re kicking it off with highlights. Jay shares about the best steak he has had while eating out at G. Garvin’s LowCountry Steak in Atlanta. Wes talks his home made barbacoa. Frankie gets a Blackstone Griddle! BBQ question of the week is a double header, “Do you think it’s worth it to get a Prime Tri-Tip if it’s going in a sandwich? What seasonings do you recommend for a tri-tip?” What do you th...2022-10-0657 min
The Best View in Town with Nathan Wesley Smith & FriendsJay Stewart - Staying the Course and Stewarding the GiftPastor Jay Stewart has been in full-time ministry for nearly 40 years. For the last 20 of those years he has been Nathan's Pastor. In this episode they share some of their stories and talk about what a life of consistency looks like in a world that is constantly on the move. Jay gives some insight into how to navigate being misunderstood, and shares how you can pray for your pastor. Know someone who is trying to stay the course? This episode would be a great encouragement to them so be sure to share it via your favorite platform...2022-10-0541 min
Unchurned - The No. 1 podcast for Customer SuccessLeading With Empathy ft. Jay Nathan of Higher LogicIn this unchurned conversation about customer community and different facets of leadership with Jay Nathan, EVP & CCO of Higher Logic we discuss:- Leading with questions NOT answers- Empowering your team by asking - “How I can help you?”- Showcasing hospitality as a leader- The value of customer community“You have to empower and enable people. You have to make good people decisions all the time – put the right people in the right positions and help them move obstacles, because you dont’’ have all the skills needed, and even if you d...2022-08-0832 min
Ten Thirty Three30: Jay Anderson: A Therapist with "lived experience"In this episode I connect with now retired Jay Anderson. Jay previously held a career with the RCMP for two decades. He worked both in Manitoba and Ontario in various different units and positions. During that time violence and trauma lead to personal adaptations unbeknownst to Jay as he began to change as a result of the impacts of workplace trauma. Jay retired last year from the RCMP; however, has an unbelievable story when it comes to how he began to understand his own PTSD.
Jay is now a successful therapist in Ontario and has helped many...2022-07-251h 30
Business Minds Coffee ChatNathan Hirsch | Mastering the Art of OutsourcingNathan Hirsch, ecommerce, outsourcing, and hiring expert joins me on this episode. Nathan built and sold an eight figure business completely run by remote virtual assistants in the Philippines. He is the co-founder of Outsource School and the CEO of EcomBalance. We talk about what motivated Nathan to become an entrepreneur at a young age, running a business while in college, why he received a cease and desist letter from his college, becoming one of the first Amazon sellers, lessons learned through failure, benefits and objections of working with VAs, hiring mistakes, and more. 2022-07-0747 min
The Artificially Intelligent PodcastJay Jay French, Rock God of Twisted SisterHow this happened is unknown... Mr. Jay Jay French, rhythm guitarist of Twisted Sister and current author and professional speaker sat down with the Blues Musician and the Comedian for a fascinating conversation.
Jay Jay French: https://www.jayjayfrench.com/
Antar Goodwin: https://antargoodwin.com/
nathan timmel: https://nathantimmel.com/2022-04-191h 16
Creator ScienceNathan Barry – from $150K/yr in ebooks to $30M in ARR with ConvertKitNathan Barry is a creator, author, speaker, designer, and the founder of ConvertKit. ConvertKit powers the audiences for creators like Gretchen Rubin, Chris Guillebeau, Pat Flynn, Tim Ferriss, Carrie-Anne Moss, and Tim McGraw.Prior to ConvertKit, Nathan made over $150,000 from self-published books in less than one year. His book Authority is still often referenced within the creator community.In this episode, we talk about Nathan’s wild year of selling ebooks, trends he’s seeing among creators today, a crucial business model decision every creator should make, and why his relentlessness helped make his decision to d...2022-03-291h 05
Two Hundred A DayA Plus Expenses Special**In Plus Expenses #40 we talk about: **Goodbye 2021, Eppy recommends The Spine of Night, Nathan just isn’t watching movies, the Rockford Files is still good!, the triple-edged (?) sword of making your hobby your job, Nathan recommends The Prisoner, TV theme songs, Crossbow, McGoohan Season continues, Be Seeing You (RPG), the Columbo episode Identity Crisis, the newest Bond film (No Time to Die), media study musings on horror movies, horror and wonder, things that are Written, acting in things that are and aren’t Written, coming up on 100 eps of Two Hundred a Day, the wood anniversary of the show, the...2022-02-1356 min
Medicine For GoodArt - A Vision and An Expression from Pio, A Child with Cancer | Aedan Pio Zapanta, Dr. Arthur Gallo, Dr. Jay Nathan, and Dr. David PurgerDealing with cancer is a very challenging battle that no one deserves to go through. Cancer can affect not only your physical health but also your mental well-being. Living with it may not only give you depression and distress, but it can also cause struggles that impact life in general.As a parent, seeing your child suffering from cancer or any other illness is the most heartbreaking experience. Witnessing their pain doubles the amount of emotional pain we feel to a point where we’d rather be in their position instead. In this...2022-01-2048 min
Jay leshark and friends, and Russell PodcastEpisode 105 Kombuchawow with a K with Nathan HagueIn Episode 105 Jay Leshark and Russell talk to the awesome Nathan Hague from Kombuchwow. Half English, half Australian Nathan, only settled in Phuket in January last year. His Journey to Phuket has taken him from IT systems and marketing consultancy, to now making fermented water. He is also making vegan chocolate. Nathan is super cool, and doing his bit to help us all have a more plant-based diet. We like Nathan he’s WOW.
Email: australiawow@gmail.com
Facebook: www.facebook.com/kombuchawow
Instagram: www.instagram.com/kombuchawow
Recorded at BAKE: www.facebook.com/bakephuketofficial
Produced by: www.shark13productions.co...2021-11-091h 03
Great GroupsSmall Group Multiplication: Josh Lewis & Nathan Jackson (#45)In this episode, Jay and Chris talk with Josh Lewis & Nathan Jackson who are both Small Group Leaders at Brook Hills. Josh, Chris & Nathan all represent parts of a "Small Group Family Tree" where multiplication has flourished not just because of effective leadership, but through a magnitude of God's grace & mercy. (#45)Send us a textThanks for listening to the Great Groups Podcast. Please visit GreatGroups.org for a list of all our episodes.We'd love to hear from you! Click here for our contact form. Jay Gordon is...2021-11-0236 min
Nathan Barry Archive052: Jay Gilbert - Newsletter Insights From an Entertainment Industry VeteranMy guest on this episode is music industry veteran, Jay Gilbert. Jay wears a lot of hats. He’s a musician, photographer, marketer, speaker, and music executive. Jay has worked as a creative consultant to many record companies and artists. He hosts The Music Biz Weekly Podcast, is a Co-founder of Label Logic, and runs the weekly music newsletter Your Morning Coffee.Label Logic helps artists, managers, and labels grow their audience and optimize their presence across all platforms. Jay’s newsletter is curated to give a weekly snapshot of the new music business. It’s everything you ne...2021-10-181h 00
The Mindful Hunter PodcastEP 41 – Guiding, Ego Awareness and How to Kill the Right Sheep with Nathan French @nathanfrench7I had the pleasure to sit down with Nathan and really dig into his background, how his outlook on hunting has changed over the years, his deep technical knowledge of aging sheep and a variety of other topics. Nathan has a great ability to be objective about his own development over the years and I learned a lot from this conversation.
Nathan French
IG
https://www.instagram.com/nathanfrench7/
Jay Nichol
jay@mindfulhunter.com
https://www.mindfulhunter.com/
Merch
2021-10-011h 31
B2B Leadership PodcastOwning Your Leadership with Jay NathanIn this week’s episode of The B2B Leadership Podcast, best-selling author and leadership coach Nils Vinje introduces Higher Logic's Chief Customer Officer Jay Nathan.
In this episode...
1:01 — The size of Higher Logic and what being a Chief Customer Officer entails — Jay breaks down the organization from when he joined, what his role comprises, and how he landed the position.
5:46 — Sticking your nose in business you have no business in — What outcome can you expect by asking questions and getting curious in your organization? How can talking to your CFO, your boss, and other...2021-09-2936 min
DAY1 PodcastNATHAN MOSZKOWICZ over vaak de LUL moeten zijn én Lil’Kleine managen...In deze aflevering praten Jay-Jay Boske en Jordi Warners met Nathan Moszkowicz over zijn baan als manager van o.a. Lil'Kleine en Dutch Performante. Waarom ben je altijd de lul als manager? Wat bepaalt een artiest wel en wat niet? Met welke bril maak je keuzes voor een talent én is Nathan het altijd eens met de acties van zijn artiesten?2021-01-311h 13
upsideNathan McDonald of Keiretsu Forum // a global community of angel investors with 53 chapters across four continents [CC064]Interview begins: 8:37Debrief: 58:58Nathan McDonald is the CEO and Managing Partner of Keiretsu Capital as well as the Chairman of the Keiretsu Forum Northwest.Keiretsu Forum is a global investment community of accredited private equity angel investors, venture capitalists, and corporate/institutional investors. Keiretsu Forum is a worldwide network of capital, resources, and deal flow with 53 chapters on 4 continents. Keiretsu Forum members invest in high-quality, diverse investment opportunities. Keiretsu Forum and Keiretsu Capital (the exclusive worldwide fund partner of Keiretsu Forum) are ranked as the most active venture investors in the...2020-09-301h 06
Nathan OUTloudJane Wishon of Restore Equality 2010, Jay Arseno, LGBT Issues UpdateOriginally released: November 16, 2009On episode 11 of Nathan Outloud you will hear my conversation with straight ally and marriage equality activist Jane Wishon. You will also hear a song by Jay Arseno from his recently released album “From the Ashes”. I will also provide an update on recent developments within the LGBT community. I had the opportunity to speak with Jane Wishon is a member of Restore Equality 2010 Interim Administrative Group. The Restore Equality 2010 campaign is working to repeal the anti-marriage equality proposition 8 in California in 2008. Since our conversation there have been several developments, the language has been su...2020-08-3130 minNathan OUTloudJay Morris, Marc Pedraza & TAKE ACTION in Maine, Washington & the National Equality MarchOriginally released: October 01, 2009Episode 10 of Nathan OUTloud features my interview with activist and founder of jaysays.com – Jay Morris. I also feature a song by recording artist Marc Pedraza titled, “No More, No Less”. The “Take Action” items I discuss at the end of the show cover the latest on the campaigns in Maine and Washington, as well as details around the National Equality March in DC. Founder, activist and dreamer, Jay Morris, began jaysays.com as a small personal project to stay in touch with family and friends. Over time, the site developed into what you see today wit...2020-08-3130 min