Shows
Beyond The Interface (BTI)Lisa D. Dance: Companies don’t know how frustrating they are until it’s too late.In this episode, Lisa D Dance shares her journey from a young age, where her passion for improving customer experiences began, to her current role as a UX researcher and author. She discusses her book, 'Today is the Perfect Day to Improve Customer Experience,' which highlights the importance of understanding customer needs beyond just technology. Lisa emphasizes the significance of effective feedback loops, the cost of poor customer experiences, and the concept of unpaid customer labor. She introduces her frameworks, including the 3Q Do No Harm framework, aimed at helping organizations proactively identify potential harms in their products...
2025-03-041h 17Beyond The Interface (BTI)Laura Baker: Designers don’t need a seat at the table—they need to shape the conversation.In this episode of Beyond the Interface, Laura Baker shares her journey from industrial design to becoming a leader in UX and service design. She discusses the challenges and rewards of accidental leadership, the importance of adaptive management styles, and the need for a thriving team environment. Laura emphasizes the significance of hiring practices in building a strong culture and the necessity of creating a shared vision within design teams. The conversation also touches on the future of design operations, the value of collaboration, and strategies for securing budget and resources for design initiatives....
2025-02-181h 25Beyond The Interface (BTI)Jacalin Ding: Want influence? Prove you understand the business, the market, and the bigger picture.In this episode of Beyond the Interface, Jacalin Ding shares her journey from designer to entrepreneur, emphasizing the importance of business acumen for designers. She discusses the challenges of side hustles, the necessity of resilience, and the synergy between design and business. Jacalin also highlights the importance of understanding stakeholders, gaining a seat at the strategic table, and the qualities that make an A-player in design. She provides insights into networking, especially for introverted designers, and encourages broadening one's network.
Links to Jacalin's channels:
https://subscribepage.io/5fnCLH
Linkedin: https://ww...
2025-02-041h 15Beyond The Interface (BTI)Indi Young: Continuous discovery without guide rails... is just collecting anecdotes.In this episode, Warren, Jay and Indi Young delve into the world of qualitative data science, exploring the importance of listening deeply to understand user experiences and the evolution of data science that listens.
Indi shares her journey from computer science to qualitative research, emphasizing the need for empathy and understanding in design. The conversation covers the significance of identifying patterns in qualitative data, the concept of saturation in research, and the future of research methodologies. Indi advocates for a shift towards empirical knowledge and cognitive empathy in understanding user needs, ultimately aiming to create better products...
2025-01-211h 35Beyond The Interface (BTI)Felix Lee: From a 19-year-old kid who got scammed to building a global movement in design mentorshipIn this episode of the Beyond the Interface podcast, we sit down with Felix Lee, Co-founder and CEO of ADPList, and a Forbes 30 Under 30 honoree. Felix has reshaped how mentorship is accessed, creating a global platform that connects mentors and mentees from over 140 countries. Felix shares his unconventional journey from Singapore to Silicon Valley, detailing the challenges and triumphs he faced along the way. He discusses the inception of ADPList during the pandemic as a response to the need for mentorship and support in the design community. Felix emphasizes the importance of leadership principles, hiring A-players, and maintaining a...
2025-01-071h 39Beyond The Interface (BTI)Will Thomas: Leadership isn't a title — it's a skill you develop.In this episode of Beyond the Interface, Will Thomas shares his extensive experience in user experience design, discussing his career journey across various industries and the importance of adaptability in a rapidly changing landscape. He emphasizes the significance of team culture, the challenges of managing diverse teams, and the impact of AI on the future of design. Will also highlights the need for continuous learning and the development of interpersonal skills to thrive in the evolving design environment.
Links:
https://www.linkedin.com/in/will-thomas-0356492/
Chapters:
2024-12-171h 30Beyond The Interface (BTI)Jason Beck: Don't let design systems box you in—start with pen and paper.In this episode of Beyond the Interface, Jason Beck shares his diverse career journey in design, highlighting the evolution of UX and the importance of collaboration between design and other professions. He discusses the changing landscape of design, the significance of setting a quality bar, and how design can disrupt markets. Jason emphasizes the need for creativity within design systems and the importance of mitigating risk while fostering innovation. In this conversation, Jason and Warren explore the intricacies of design leadership, the importance of understanding problems before jumping into design systems, and the balance between speed and craft in...
2024-12-031h 28Beyond The Interface (BTI)Stephen Gates: Innovation slows when platforms bloat... Can Figma avoid Adobe's fate?In this episode of the Beyond the Interface podcast, Stephen Gates shares his extensive journey in the design industry, discussing his experiences from working with major brands like Apple and American Airlines to leading design teams and mentoring emerging designers. He emphasizes the importance of leadership evolution, the challenges faced in navigating corporate culture, and the role of design systems in fostering creativity. Stephen also delves into the significance of mentoring, the impact of layoffs on mental health, and the future of design in the age of AI. His insights provide valuable lessons for both aspiring and established designers.
2024-11-191h 27Beyond The Interface (BTI)Jason Mesut: The world needs Problem Solvers - Are you ready?In this conversation, Jason Mesut shares his journey from industrial design to coaching, emphasizing the importance of personal growth and the dynamics of coaching. He discusses the challenges of finding the right coach, the common scenarios he encounters in coaching sessions, and the development of his Shaping Design series, which aims to help individuals understand their unique skills and growth paths in the design field. In this conversation, Jason Mesut discusses the unexpected applications of design frameworks, the debate surrounding designer skill sets, and the challenges leaders face in navigating the evolving landscape of design. He emphasizes the importance...
2024-11-121h 39Beyond The Interface (BTI)Shamas Aziz: Data-Driven CX and My 100-Day Job Challenge: The Secrets to Business and Career GrowthSham shares his extensive journey through the customer service and experience landscape in this conversation, highlighting the importance of data-driven insights and cross-functional collaboration. He discusses the evolution of customer experience roles, the significance of strategy, and the challenges of defining customer experience in today's business environment. The conversation also delves into the future of AI in customer service, exploring its potential to enhance customer interactions while emphasizing the irreplaceable value of human touch in complex situations. In this conversation, Sham from Sentisum discusses the integration of AI in customer experience, the challenges faced during career transitions, and the...
2024-11-051h 18Beyond The Interface (BTI)Ube Urban: You’re only bringing 10% of your true self to work...In this conversation, Ube Urban shares his extensive journey into the design world, discussing his academic background in industrial design and computer engineering and how these experiences shaped his career. He reflects on the challenges faced in agency life, including navigating client relationships and internal politics. Ube emphasizes the importance of authenticity in the workplace, particularly for individuals from diverse backgrounds, and how this impacts their professional identity. He also introduces his entrepreneurial venture, Ube's Ice Cream Shop, as a representation of his creative expression, personal values, and the learnings he took when running this business.
2024-10-291h 31Beyond The Interface (BTI)Amanda Cano: Innovation doesn't need permission, just get it done!Summary
In this conversation, Amanda shares her extensive journey in the design and tech industry, discussing her experiences in contracting, transitioning to in-house roles, and her current position in the banking sector. She emphasizes the importance of a learning mindset, user testing, and stakeholder engagement in design processes. Amanda also talks about building an innovation hub and the future of design in the context of AI and evolving roles within the industry.
Links
https://www.linkedin.com/in/amanda-cano-252bb03/
Takeaways
...
2024-10-221h 27Beyond The Interface (BTI)Katral-Nada Hassan: Building strong relationships with the C-suite... It's non-negotiable.In this conversation, Nada shares her extensive journey in design, spanning over 15 years, highlighting her transition from consulting to in-house roles. She discusses the evolving landscape of design, the importance of building partnerships within organizations, and the need for designers to take on more strategic roles. Nada emphasizes the significance of community building in the design space, particularly in the Middle East, and the essential skills for leadership, including empathy and a growth mindset. The conversation also touches on the challenges faced by product managers and the continuous cycle of maintaining high-performing teams.
Links
2024-10-151h 15Beyond The Interface (BTI)Batsirai Madzonga: Being African isn't a limitation—it's what makes me special.Batsi shares his career journey, which started with founding a design studio in Zimbabwe and eventually led him to his current role as a design leader. He emphasizes the importance of building a personal brand and leveraging cultural values in design. He discusses the concept of the Ubuntu Framework and how it can shape design and leadership. Batsi also shares his approach to hiring, focusing on mindset and authenticity. He highlights the need for a fair and value-driven recruitment process. In this conversation, Batsirai Madzonga discusses the importance of cultural diversity and representation in design, the challenges young designers...
2024-10-081h 35Beyond The Interface (BTI)Parminder Mann: Not just Product Managers, everyone has a part to play in product development!Parminder shares his journey from working in a corner shop to becoming a VP of Product and Design at Africa's biggest FinTech. He emphasizes the importance of curiosity, communication, and prioritization in building successful products. Also, he discusses the need for open and direct communication in teams and how he encourages others to adopt this approach. He highlights the value of structuring communications, the power of following up with outputs, and collaborating effectively with executive stakeholders. Parminder advises aspiring leaders to create a development plan focused on personal growth and leverage their team members' expertise. Parminder shares his insights...
2024-10-011h 19Beyond The Interface (BTI)Dr. Gyles Morrison: Saving lives with UX Design!Dr. Gyles Morrison shares his career journey in clinical UX and the importance of combining medical knowledge with UX skills. He emphasizes the need for a strong foundation in formal education and self-directed learning, as well as the value of mentors and real work experience. Dr. Morrison discusses the challenges of leadership in the healthcare industry and the impact it has on the success of digital health startups. He also explains the unique characteristics and skills required for clinical UX, including a genuine interest in helping people and a scientific mindset. Dr. Gyles Morrison discusses the importance of research...
2024-09-241h 20
Beyond The Interface (BTI)Jonathan Steingeisser: The shocking truth about UX Designers! Designers DON'T know who they are...In this conversation, Jonathan shares his journey from Australia to becoming the Head of Design for multiple organisations, discussing the evolution of UX in the Middle East and the challenges faced in research and acceptance. He emphasises the importance of shifting mindsets from execution to strategy, building trust, and the value of adaptability in design processes. The discussion also touches on work-life balance, the significance of community in design, and the future of design leadership, highlighting the need for interdisciplinary roles and the importance of storytelling in the design field.
Takeaways ...
2024-09-171h 29
Soops KitchenSoops Kitchen 12 - 10 - 22Soops Kitchen 12-10-22
E.Jones - Beach House Summer
The Isley Brothers - Let’s Make Love Tonight
Musiq Soulchild feat Osunlade - Mary Go Round
Elmiene - Why (Spare Me Tears)
Will Jordan - Just To Be Safe
Alex Isley & Jack Dine - Love Agian
SiR - Nothing Even Matters
NxWorries feat H.E.R. - Where I Go
Devin Morrison - P.B.J.
Kenyon Dixon - Love Away
Terrace Martin feat Robert Glasper - No Worng, No Right (remix)
Kwaku Asante - Rhodes
Ego Ella May - Miss U
Durand Bernarr feat Devin Tracy - H.I...
2022-12-113h 00
Organized Chaos PodcastEpisode 37: My Two Cents of Nonsense, Batman Forever, Superman & Lois Episodes 1-4, & Texas Chainsaw Massacre (2022) (featuring Lindsey Pankhurst)Send a textIn this episode, we discuss:- Creator Spotlight: My Two Cents of Nonsense 8:00- Batman Forever 52:40- Superman & Lois Episodes 1-4 1:25:45- Texas Chainsaw Massacre (2022) 1:43:00Recorded February 28, 2022.My Two Cents of Nonsense:https://www.youtube.com/c/MyTwoCentsofNonsenseBobby Quarters:https://www.facebook.com/BobbyQuartersmediahttps://www.youtube.com/channel/UCkz8zBMjwH9WfI7Ghd4iVIQJEMS Art Studio:https://www.etsy.com/shop/JEMSArtStudioAll third-party material used for parody and criticism under fair use...
2022-03-012h 27Sportsnet TodayGetting Set for the NHL SeasonBrent Gunning and Matt Marchese host! Hockey analyst for Maple Leafs Hot Stove Ian Tulloch discusses the Leafs final tune-up game and expectations for the season. FanGraph's Jay Jaffe talks the MLB postseason and tees up Game 3 of Rays/Red Sox. Editor-in-Chief of The Fourth Period Dave Pagnotta previews the NHL season, starting on October 12th. Host of Cover 1 Buffalo Greg Tompsett looks ahead to Bills/Chiefs, their first meeting since last year's AFC Championship game and how the Bills have performed through four games.
2021-10-102h 02
Life in Tech with Jay & SaadE14 Google UX course Part 2In this episode of the UX Direction Podcast, Jay discusses why you should avoid the Google UX certification and alternative ways to get yourself noticed by hiring managers. Perfect for those just starting out or transitioning from a different industry.
Jay is a UX Director, with over a decade of experience in user experience design - working in Digital Transformation, Consumer Travel and FinTech. The UX Direction podcast aims to help you to level up your design career fast by sharing UX tips, career advice, leadership challenges and successes as well as interviewing fantastic thought leaders (coming soon) from the...
2021-08-0413 minLife in Tech with Jay & SaadE13 Google UX Course Part 1In this episode of the UX Direction Podcast, Jay discusses the Google UX Course and why you should do it. Perfect for those just starting out or transitioning from a different industry.
Jay is a UX Director, with over a decade of experience in user experience design - working in Digital Transformation, Consumer Travel and FinTech. The UX Direction podcast aims to help you to level up your design career fast by sharing UX tips, career advice, leadership challenges and successes as well as interviewing fantastic thought leaders (coming soon) from the design community.
If you enjoyed this episode and...
2021-08-0406 minLife in Tech with Jay & SaadE12 Why UX Design is the best career in the worldIn this episode Jay discusses why UX Design is the best career in the world and the future of the UX Design discipline. Jay is a UX Director, with over a decade of experience in user experience design - working in Digital Transformation, Consumer Travel and FinTech. The UX Direction podcast aims to help you to level up your design career fast by sharing UX tips, career advice, leadership challenges and successes as well as interviewing fantastic thought leaders (coming soon) from the design community.
If you enjoyed this episode and want to know when the next episode drops, then...
2021-07-3013 minLife in Tech with Jay & SaadE11 UX Writing, should it be separate from UX Design?In this episode of the UX Direction Podcast, Jay discusses the role of UX Writers and whether or not they have a place in the product team. Should UX Designers have UX Writing skills or is UX Writing it’s own discipline requiring additional people to be embedded in product teams?
Jay is a UX Director, with over a decade of experience in user experience design - working in Digital Transformation, Consumer Travel and FinTech. The UX Direction podcast aims to help you to level up your design career fast by sharing UX tips, career advice, leadership challenges and successes as...
2021-07-2812 minLife in Tech with Jay & SaadE10 Getting started in UX with no experienceIn this episode of the UX Direction Podcast, Jay discusses how to kick start your career in UX Design if you do not have industry experience. Perfect for those just starting out or transitioning from a different industry.
Jay is a UX Director, with over a decade of experience in user experience design - working in Digital Transformation, Consumer Travel and FinTech. The UX Direction podcast aims to help you to level up your design career fast by sharing UX tips, career advice, leadership challenges and successes as well as interviewing fantastic thought leaders (coming soon) from the design community.
...
2021-07-2616 min
Beer For Breakfast2019 Nearly Scientific Year End Countdown (rebroadcast) 2019 Nearly Scientific Year End Countdown — The 30 hottest songs from Peg City in 2019!1) Begonia — Hanging On A Line2) Screaming At Traffic (feat. Bleed American) — The Call Me “Thrillhouse”3) Royal Canoe — 77 – 764) Mobina Galore — Escape Plan5) Apollo Suns — Silver Gloves6) The Bros Landreth — Good Love7) Trampoline — Emily’s Tea Party8) Big Dave McLean — There Will Always Be A Change9) Leaf Rapids — Dear Sister10) Super Duty Tough Work — Bounty11) Tunic — Dry Heave12) Man Candy — Model Boyf...
2020-04-042h 04Beer For Breakfast2019 Nearly Scientific Year End Countdown 2019 Nearly Scientific Year End Countdown — The 30 hottest songs from Peg City in 2019!1) Begonia — Hanging On A Line2) Screaming At Traffic (feat. Bleed American) — The Call Me “Thrillhouse”3) Royal Canoe — 77 – 764) Mobina Galore — Escape Plan5) Apollo Suns — Silver Gloves6) The Bros Landreth — Good Love7) Trampoline — Emily’s Tea Party8) Big Dave McLean — There Will Always Be A Change9) Leaf Rapids — Dear Sister10) Super Duty Tough Work — Bounty11) Tunic — Dry Heave12) Man Candy — Model Boyf...
2019-12-282h 04
The Legendary Ladies PodcastLegends Of Tomorrow Podcast Season 4.5 - Episode 6: "Crisis on Infinite Earths" (Part 1, 2, 3) - Podcast CrossoverBack for their annual Arrowverse podcast crossover, Quiver: The Green Arrow Podcast, The Flash Podcast, Supergirl Radio, Legends of Tomorrow Podcast, Black Lightning Podcast, and Batwoman Podcast came together LIVE on Wednesday, December 11 for part 1 of their Crisis on Infinite Earths podcast crossover. In the live-show, they cover the first 3 hours of the massive Arrow, The Flash, Supergirl, Legends of Tomorrow, Black Lightning, and Batwoman crossover. Participating from the podcasts are Andy Behbakht, Tatiana Hullender, Breeze Riley, Lacy Baugher, Amanda Konkin, Rebecca Johnson, Morgan Glennon, Rachel EIley, Mimi Schweid, Britney Monae and Nate Milton as they discussed with live-listeners...
2019-12-152h 04
Supergirl RadioSupergirl Radio Season 6 - Episode 9: "Crisis on Infinite Earths" (Part 1, 2, 3) - Podcast CrossoverBack for their annual Arrowverse podcast crossover, Quiver: The Green Arrow Podcast, The Flash Podcast, Supergirl Radio, Legends of Tomorrow Podcast, Black Lightning Podcast, and Batwoman Podcast came together LIVE on Wednesday, December 11 for part 1 of their Crisis on Infinite Earths podcast crossover. In the live-show, they cover the first 3 hours of the massive Arrow, The Flash, Supergirl, Legends of Tomorrow, Black Lightning, and Batwoman crossover. Participating from the podcasts are Andy Behbakht, Tatiana Hullender, Breeze Riley, Lacy Baugher, Amanda Konkin, Rebecca Johnson, Morgan Glennon, Rachel EIley, Mimi Schweid, Britney Monae and Nate Milton as they discussed with live-listeners...
2019-12-142h 04
The Flash PodcastThe Flash Podcast Season 6 - Episode 9: "Crisis on Infinite Earths" (Part 1, 2, 3) - Podcast CrossoverBack for their annual Arrowverse podcast crossover, Quiver: The Green Arrow Podcast, The Flash Podcast, Supergirl Radio, Legends of Tomorrow Podcast, Black Lightning Podcast, and Batwoman Podcast came together LIVE on Wednesday, December 11 for part 1 of their Crisis on Infinite Earths podcast crossover. In the live-show, they cover the first 3 hours of the massive Arrow, The Flash, Supergirl, Legends of Tomorrow, Black Lightning, and Batwoman crossover. Participating from the podcasts are Andy Behbakht, Tatiana Hullender, Breeze Riley, Lacy Baugher, Amanda Konkin, Rebecca Johnson, Morgan Glennon, Rachel EIley, Mimi Schweid, Britney Monae and Nate Milton as they discussed with live-listeners...
2019-12-122h 04
The Leafs Geeks PodcastEpisode 106: Draft Preview (Final Edition)Ryan Biech from Canucks Army & The Athletic joins us this week to break down some of our favourite players in the 2018 NHL Draft using both video & statistical analysis (combining 'the eye test' with 'the numbers')4:47 – Ryan Merkley (RHD, Guelph, OHL)7:36 – Isac Lundestrom (C/LW, Lulea, SHL) and “The 51% Rule”11:27 – Jonatan Berggren (C/RW, Skelleftea J20, SuperElit) and Dominik Bokk (RW, Vaxjo J20, SuperElit)14:13 – Grigori Denisenko (LW, Lokomotiv J20, MHL)15:47 – Ty Dellandrea (C, Flint, OHL), Ryan McLeod (C, Mississauga, OHL), and Akil Thomas (C, Niagara, OHL)20:11 – Alexander Alexeyev (LHD, Red Deer, WHL)22:08 – Bode Wilde (LHD, USNDTP...
2018-06-191h 12The Leafs Geeks PodcastEpisode 102: 2018 Draft PreviewCam Robinson from Dobber Prospects joins us this week to preview the upcoming NHL Draft.1st Round Defencemen2:57 – Ryan Merkley.7:16 – Bode Wilde.9:54 – Nils Lundkvist.12:20 – Best Player Available vs. the added value of a RHD.14:17 – Calen Addison.15:52 – Jett Woo.17:28 – Rasmus Sandin.1st Round Forwards19:56 – Martin Kaut.22:00 – Vitali Kravtsov.24:22 – Dominik Bokk.25:58 – Grigori Denisenko.28:10 – Jonatan Berggren.1:03:50 – Akil Thomas & Ryan McLeod.2nd Round Prospects32:29 – Jonny Tychonick.34:27 – Nicolas Beaudin.36:40 – Filip Kral.38:21 – Toni Utunen.40:52 – Niklas Nordgren.43:11 – David Gustafsson.45:04 – Jake Wise.46:45 – Jay O’Brien.Mid...
2018-05-151h 07Beer For BreakfastBeer For Breakfast Guests: Pretty Archie (Colin Gilis); Snarky Remarkable (Chris Kilrea); Decatur (Jay “Beard” Sarrazin)
2017-10-072h 04Beer For BreakfastBeer For Breakast Guests: Artificial Dissemination, JD & The Sunshine Band (JD Ormond), Jaylene Johnson
2016-09-172h 04