Shows
Adaptive Path PodcastUX Week 2007 | Collaborating with Customers: Leveraging Design and Research Methods for Customer SuccessMillions of people from around the world come to eBay every day, and the eBay user experience design group applies a range of design and research methodologies to understand and address the perceptions and needs of its widely varied customer base.<br />
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Jeff Herman and Ann Bishop will co-lead this session, sharing some of their methods for collaborating with eBay’s customers and exploring the ways in which they use customer insights to inform specific design solutions.<br />
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In this session, you will gain a better understanding of how to:<...2008-03-2500 min
UX Week 2007Collaborating with Customers: Leveraging Design and Research Methods for Customer SuccessMillions of people from around the world come to eBay every day, and the eBay user experience design group applies a range of design and research methodologies to understand and address the perceptions and needs of its widely varied customer base.
Jeff Herman and Ann Bishop will co-lead this session, sharing some of their methods for collaborating with eBay’s customers and exploring the ways in which they use customer insights to inform specific design solutions.
In this session, you will gain a better understanding of how to:
* Engage customers throughout the design process.2008-03-2541 min