Shows
TelecastPHScaling and Managing Support Teams Episode 8: Why Support And Product Should Work Together With Ana-Alicia SiqueriosCustomer support is not just about solving problems—it’s about bridging gaps. And one of the biggest gaps in many organizations? The one between Support and Product.In this episode of Telecast PH, host Jeff Thompson sits down with Ana-Alicia Siquerios to talk about why breaking down these silos is key to a better customer experience. Support teams have a front-row seat to what customers love—and what frustrates them. But without a strong partnership with Product, those insights get lost in translation.Ana-Alicia shares real-world strategies on how Su...2025-02-1938 min
TelecastPHScaling and Managing Support Teams Episode 7 :Building, Training, and Leading Remote Tech Teams with John GombocsIn this episode of Telecast PH, host Jeff Thompson engages in an insightful conversation with John Gombocs, a Global Training and Technical Support Manager with over 15 years of experience in building and managing remote tech teams. John unpacks the nuances of training, leading, and fostering collaboration across global teams in remote environments.Key Takeaways:-Addressing cultural differences to ensure effective training and communication.-Implementing asynchronous learning tools to maintain training consistency across time zones.-Strategies for engaging and motivating remote teams through gamification, peer mentorship...2025-02-1958 min
Health & WealthnessNot an Overnight Change (with Dr. Jeff Thompson)Episode 110 | Not an Overnight Change (with Dr. Jeff Thompson)
Dr. Jeff Thompson is the CEO Emeritus of Gundersen Health System in La Crosse, WI, where he pioneered various new initiatives. Jeff is also a world-renowned speaker and author. You can learn more about Dr. Thompson here.
Request our FREE retirement workbook here.
Also, read my book, Health & Wealthness: The Physician's Guide to the Personal Retirement Journey. (Also available on Amazon.)
Have questions about the financial or personal sides of the retirement journey? Health & Wealthness has been helping physicians prepare for retiring...2025-02-0333 minHealth & WealthnessWhat Matters Most (with Dr. Jeff Thompson)Episode 109 | What Matters Most (with Dr. Jeff Thompson)
Dr. Jeff Thompson is the CEO Emeritus of Gundersen Health System in La Crosse, WI, where he pioneered various new initiatives. Jeff is also a world-renowned speaker and author. You can learn more about Dr. Thompson here.
Request our FREE retirement workbook here.
Also, read my book, Health & Wealthness: The Physician's Guide to the Personal Retirement Journey. (Also available on Amazon.)
Have questions about the financial or personal sides of the retirement journey? Health & Wealthness has been helping physicians prepare for retiring, retire...2025-01-2727 min
Eyes Wide Open with Nick ThompsonStem Cell Research Secrets Reveal Untapped Potential in Regenerative Medicine w/ Dr. Jeff GrossIn this conversation, Dr. Jeffrey Gross, a renowned neurological surgeon and anti-aging specialist, discusses the potential of stem cells in regenerative medicine. He highlights the increasing prevalence of cancer diagnoses and the importance of understanding stem cells, their types, and their applications. The conversation delves into the challenges posed by the FDA and insurance companies, the patient experience with stem cell treatments, and the significance of finding the right healthcare provider. Dr. Jeff also combats rampant misinformation about stem cell therapy and reinforces the need to rely on scientifi research and literature. Dr...2025-01-141h 00
The Laptop Lifestyle Dad ShowKylie Thompson: Mastering Storytelling, Purpose, and the Art of Connection | The LLD Show S2: E7Main Topics & Takeaways:Storytelling as a Superpower: Why authentic stories connect and convert better than facts.Overcoming Adversity: Kylie’s journey from financial loss to rebuilding with purpose and passion.Mindset Shifts: Five questions to shift from victimhood to empowerment.Personal Branding: Why branding yourself is more important than ever in today’s volatile market.AI & Social Selling: How AI tools like ChatGPT can streamline content creation and save you time.Intriguing Quotes:"Transformation is messy, but you can't have the breakthrough without the breakdown." – Kylie Thompson"Stop jumping all over the place. The only one allowe...2025-01-0945 minEyes Wide Open with Nick ThompsonReality TV: Best of 2024 Eyes Wide Open w/Nick ThompsonIn this episode, we take a look back at the best 2024 Reality TV-focused clips from Eyes with Open with Nick Thompson. The best clips from 2024 focused on Reality TV include: Michael Carroll, a former bachelor producer, discusses with Nick how reality TV viewers still buy whatever the producers and showrunners feed them. Matthew Dubila from Love is Blind shares what it felt like to be hated for something he didn’t actually do, but people believed he did based on manipulative editing. Attorney Jasmine...2024-12-311h 05
In the Word with Jeff ThompsonGender Confusion: What Should Christians Do? // Genesis 1:27How should Christians respond to pressing cultural issues around gender, like preferred pronouns, bathrooms, and gay or trans weddings? We'll apply the truth of the Scriptures practically and also look at how churches should respond to seekers who wrestle with issues like same-sex attraction and/or gender dysphoria.
SMALL GROUP QUESTIONS:
What are your thoughts on preferred pronouns? What sort of situations have you encountered around this issue? How did you handle them?
Jeff shared that attending a wedding is generally...2024-12-2354 min
TelecastPHScaling and Managing Support Teams Episode 6: GTM Strategies: Support vs Success w/ Kishore BalasubramanyanIn Episode 6 of Telecast PH, host Jeff Thompson speaks with Kishore Balasubrmanyan, an expert in scaling Customer Success and Customer Support teams for global SaaS companies. Together, they explore the distinct roles of Customer Success and Customer Support and their critical contributions to retention, revenue, and advocacy.
Key Takeaways:
-Discover how Customer Success and Customer Support differ in their roles and impact.
-Learn why proactive success teams are vital to retention, expansion, and customer advocacy.
-Explore strategies for scaling global teams while maintaining a consistent and high-quality customer experience.
-Find out how AI and automation are transforming customer support...2024-12-2059 min
In the Word with Jeff ThompsonGender Confusion: How Did We Get Here? // Genesis 1:26-27What does the Bible say about the origins of our gender? How did the subject of gender identity go from something practically nobody was talking about 7-8 years ago to a mainstream cultural issue today? We'll talk about these questions and the answers provided by Romans 1 and the past few centuries of secular philosophy and intellectualism.
SMALL GROUP QUESTIONS:
What stood out to you most from the sermon. Why?
Read Romans 1:18-32 out loud as a group. Take breaks and invite group members to sha...2024-12-031h 04
TelecastPHScaling and Managing Support Teams Ep.5: Preparing The Support Function For Scale with Bettina AbbottIn this 5th episode of our series on Scaling and Managing Support Teams, join our host Jeff Thompson as he discusses with Bettina Abbott, a seasoned support leader, the essential strategies for preparing your support team for growth.
Key Takeaways:
- Discover how to pinpoint the right moment for scaling your team, ensuring you're proactive rather than reactive.
- Highlighting the crucial role of having training materials and infrastructure ready before the scaling process begins.
- Uncover strategies for building a robust team that can handle both increased volume and maintain...2024-11-2752 min
TelecastPHScaling and Managing Support Teams Ep.4: Building A Support Team From Scratch With Angelica RosenIn this fourth installment of our 'Scaling and Managing Support Teams' series on Telecast PH, we focus on the crucial role of customer support systems in today's rapidly growing business environment. As companies continue to emerge and expand, crafting effective and empathetic customer support is essential.
Join us as we chat with Angelica Rosen, an experienced leader in support team management. She shares insights on building a support team from the ground up and keeping customer interactions personal and empathetic as the team expands.
Key Takeaways:
- Learn the essential steps for setting up a new support team.
...2024-11-2043 min
Real Estate 1011 - Mastering Creative Finance with Jeff Rappaport Description In this engaging conversation, Paul David Thompson and Peter Conti sit down with Jeff Rappaport, an experienced real estate investor with over 24 years of expertise in creative finance. They discuss the current state of the real estate market and share their insights on making successful deals. Jeff shares his journey through market cycles, from surviving the 2008 crisis to thriving in today’s unpredictable landscape. They dive into creative financing strategies, the importance of flexibility, and the mindset required to succeed in real estate. Whether you’re a seasoned investor or just starting out, Jeff’s insights will equip you to naviga...2024-11-0551 minReal Estate 1011 - Mastering Creative Finance with Jeff Rappaport Description In this engaging conversation, Paul David Thompson and Peter Conti sit down with Jeff Rappaport, an experienced real estate investor with over 24 years of expertise in creative finance. They discuss the current state of the real estate market and share their insights on making successful deals. Jeff shares his journey through market cycles, from surviving the 2008 crisis to thriving in today’s unpredictable landscape. They dive into creative financing strategies, the importance of flexibility, and the mindset required to succeed in real estate. Whether you’re a seasoned investor or just starting out, Jeff’s insights will equip you to naviga...2024-11-0551 min
TelecastPHScaling And Managing Support Teams Ep.2 Scaling Support Teams the Smart Way: Insights from Stephen Ng on Efficiency, KPIs, and LeadershipIn the second episode of our Scaling and Managing Support Teams series, we sit down with Stephen Ng, Senior Director for Global Support and Customer Advocacy at Splashtop, to explore the secrets of scaling support operations efficiently while maintaining high-quality service. Stephen brings over 30 years of experience managing both domestic and international support teams, and he shares his expert strategies for improving processes, leveraging KPIs, and aligning support with product development. If you’ve ever struggled with balancing growth, costs, and customer satisfaction, this episode is for you. Learn how to turn your support team into a strategic asset!...2024-10-2954 min
TelecastPHScaling and Managing Support Teams Ep 1. Documentation And Process Improvement With Pam ConnorsIn this exciting first episode of our series on Scaling and Managing Support Teams, we sit down with Pam Connors, a Process Optimization expert, to uncover the hidden costs of inefficient documentation and processes. Pam shares invaluable insights on how to streamline operations, eliminate bottlenecks, and improve both customer satisfaction and support team morale. If you’ve ever wondered how much ineffective processes are holding back your business, this episode is for you. Discover how to turn inefficiencies into opportunities for growth!
Key Takeaways:
- Discover how inadequate documentation can hinder support teams and lead to...2024-10-1458 min
The Ghostly Gallery PodcastHalloween Film Special: Dr. Jeff Thompson Returns to The Ghostly Gallery PodcastPlease join The Ghostly Gallery Podcast as we welcome Dr. Jeff Thompson back to the show! Jeff is an author, historian, expert on the career of director Dan Curtis and the Dark Shadows franchise, and a general authority on horror.
In our first Halloween Month episode, Jeff and The Ghostly Gallery Podcast will focus on horror films being shown in October on The Movies TV Network. Jeff will provide wonderful insight into the following movies:
Horror of Dracula (1958)
Village of the Damned (1960)
House of Dark Shadows (1970)
The Night Stalker (1972)2024-10-031h 30
In the Word with Jeff ThompsonThe Moral Argument For God // Genesis 1:1-2In this study, we'll examine the general revelation of the moral conscience, as described by Paul in Romans 2.
SMALL GROUP QUESTIONS:
How would you explain the concept of "absolute moral truths" to someone who believes all morality is relative?
In the sermon, Jeff shared that "Satan knows that if he's going to lure people away from the truth, he has to 'help' them break free of the moral accountability they feel to God through their conscience." How have you seen this...2024-09-1844 min
Million Dollar RelationshipsIntegrating Values in Business and Community with Jeff RogersWhat happens when you integrate your values into your business and community relationships? In this episode of the Million Dollar Relationships Podcast, Kevin Thompson sits down with Jeff Rogers, founder of OneAccord and Kiros, to explore the profound impact of integrating personal values into business and community. Throughout the conversation, Jeff emphasizes the importance of relationships, mentorship, and being faithfully present. He reveals how these elements have shaped his career and personal life, offering listeners invaluable insights into building meaningful connections and successful ventures. [00:01 - 09:26] The Power of Relationships...2024-08-0748 min
How’d You Do It? Stories of ResilienceEpisode 14. From the Depths of Suffering to Empowerment with Jeff SorensenEpisode 14. From the Depths of Suffering to Empowerment with Jeff SorensenIn this episode, we chat with Jeff Sorensen, founder of breathARMY. Jeff shares his incredible journey from a life of complex trauma, to becoming a transformational coach. Once aspiring to be a neurosurgeon, Jeff's life took a drastic turn due to addiction, leading him down a harrowing road involving a Mexican cartel and multiple out-of-body, near-death experiences.Jeff eventually turned his life around, becoming a paramedic and now helping others through breathwork and body awareness. He overcame severe mental health struggles, including...2024-07-251h 28
In the Word with Jeff ThompsonSlow Down // James 1:19-20James 1:19 contains three specific commands to believers that profoundly affect how we interact with one another, be it in conversation or conflict. The second and third exhortations are to be "slow to speak, and slow to anger".
DISCUSSION / REFLECTION QUESTIONS:
In what ways does being 'slow to speak' create space for genuine understanding and empathy in our relationships?
Reflect on the statement "Anger is never a license to sin." How does this challenge your current beliefs or behaviors?
2024-06-2730 min
Truth Be ToldCheap Wine, Good Cigars and Forensic Evidence. The Influence of Biases with Jeff Kukucka, PhD.Does expensive wine taste better? Can you tell if somebody is lying to you? Is bitemark evidence reliable?
In this episode of the Truth Be Told podcast, host Dave Thompson interviews Dr. Jeff Kukucka, a psychologist specializing in using his expert, scientific approach to impacting the criminal justice system. They discuss topics such as forensic sciences, bias, and the impact of expectations on perception. They highlight the limitations and potential errors in visual forensic sciences, such as facial recognition and pattern matching disciplines. They also explore how biases and expectations can influence behavior and decision-making in...2024-06-051h 03Eyes Wide Open with Nick ThompsonAn Unconventional Therapist Journey and The Realities of Mental Health Advocacy with Therapy JeffIn this captivating episode, Nick sits down with licensed professional counselor Jeff Gunther, better known as Therapy Jeff, to delve into his remarkable journey from childhood baseball aspirations to becoming a successful therapist and mental health content creator. Therapy Jeff opens up about his personal struggles, including his journey to reconcile with his parents. Delving deeper into his personal life, Jeff reflects on his relationship with his mother and the challenges they faced in connecting with each other, underscoring the significance of active listening and effective communication in building meaningful relationships. On a lighter note...2024-04-161h 18
RPG RamblingsE142. “Critical Hit Parader” with Matt Thompson [video]4.04
Welcome RPG Ramblings with Jeff Jones. This a quasi–weekly show exploring the various details of the TableTop RPG hobby through discussions with interesting people.
Today, Matt Thompson of Critical Hit Parader joins me. Matt has found a creative niche lying at the intersection of RPGs and his love for music. We all know that those two great tastes taste great together, but it took a catalyst to make that happen. Matt is that catalyst. Warning alert, this is a very ramble-y episode full of music discussion and sporadic doses of RPG musings.
2024-03-021h 59RPG RamblingsE142. “Critical Hit Parader” with Matt Thompson [audio]4.04
Welcome RPG Ramblings with Jeff Jones. This a quasi–weekly show exploring the various details of the TableTop RPG hobby through discussions with interesting people.
Today, Matt Thompson of Critical Hit Parader joins me. Matt has found a creative niche lying at the intersection of RPGs and his love for music. We all know that those two great tastes taste great together, but it took a catalyst to make that happen. Matt is that catalyst. Warning alert, this is a very ramble-y episode full of music discussion and sporadic doses of RPG musings.
2024-03-022h 01
Author to AuthorityEp 471 - Why Your Competitors Are Winning Your Customers with Jeff BrownJeff Brown is a seasoned marketing professional and the founder of Box Six Marketing, with a deep understanding of the ever-changing landscape of the industry. His perspective on overcoming imposter syndrome and strategies for successful entrepreneurship is centered around the importance of adapting to current trends and capturing people's attention. Jeff emphasizes the need to stay updated with the evolving art of marketing and not treating it as a secondary task. He believes that many entrepreneurs fail to appeal to their audience because they ignore where people's attention is currently focused, such as social media. Jeff encourages entrepreneurs to push...2024-01-3135 min
The Tony Gebhard ShowJeff Thompson of Blind Abilities - Success isn't a place, it's being contentIn this inspiring episode of the Tony Gebhard Show, we're joined by Jeff Thompson, the influential host and co-owner of The Blind Abilities podcast. Jeff shares his journey and insights into achieving success as a visually impaired individual. With his unique perspective, he delves into the heart of Blind Abilities' mission: bridging the gap between limited expectations and the realities of blind abilities.
Jeff's story is not just about overcoming challenges but also about his passion for woodworking, a craft he has mastered despite his visual impairment. He offers an in-depth look at how he navigates this...2023-11-1949 min
UnloadingMeatFalsetto Bros w/ Jeff Thompson| Ep 38 | UnloadingMeat w/ Jared Ralphie AllenEpisode 38 of UnloadingMeat with Jared Ralphie Allen and special guest Jeff Thompson!
Jeff is a hilarious comedian and the founder/creator of the Straight-Edge Lounge, a fantastic concept in Tulsa who has a great show, OctSoberFest, coming up this Saturday, October 14th! For more info on this show go to their Facebook page Straight-Edge Lounge
UnloadingMeat is the weekly comedy podcast hosted by Oklahoma comedian and Bartlesville native Jared Ralphie Allen. Each week he brings you a fantastic chat with one of the many great comedians and entertainers in...2023-10-122h 01
Living Wholehearted Podcast With Jeff and TerraEpisode 201: Healing From Church Wounds - Being Known & Finding Hope in Suffering, with Dr. Curt ThompsonThis is the final episode in our series, Healing From Church Wounds. The theology of suffering is one area where we have struggled as a church - but we see signs of improvement. It’s not a fun topic, but it’s at the crux of our human experience and even our faith, rooted in the suffering of our Savior Jesus Christ. On our podcast we love to bridge the gap between Biblical, clinical and relational wisdom - and for this episode our guest is one of our mentors and influencers, Dr. Curt Thompson. He was o...2023-10-0346 minThe Ghostly Gallery PodcastThe Ghostly Gallery Podcast Episode 8 – Featuring Dr. Jeff ThompsonThis episode features Dr. Jeff Thompson. Dr. Thompson is an author, an expert on the career of director Dan Curtis, as well as a Dark Shadows historian. Dark Shadows was a Gothic Soap Opera that aired from 1966 to 1971, as well as having several follow-up films. Listen in on this fantastic conversation as Jeff shares his stories and insights with us during this hour!
You can find Dr. Thompson’s Books here:
Amazon:
The Television Horrors of Dan Curtis: Dark Shadows, The Night Stalker and Other Productions, 2d ed.
https://www.amazon.com...2023-09-141h 10
Charitable GeorgiaJeff Thompson with Americans for Prosperity and Matt Payne with Inner Circle SolutionsIn this episode of Charitable Georgia, host Brian Pruett welcomes guests Jeff Thompson and Matt Payne. We dive into the positive things happening in our community and explore the power of community involvement and creating change for the better. Jeff Thompson is a proud Girl Dad, grassroots engagement director at Americans for Prosperity, and a […] The post Jeff Thompson with Americans for Prosperity and Matt Payne with Inner Circle Solutions appeared first on Business RadioX ®.2023-08-1556 minCherokee Business RadioJeff Thompson with Americans for Prosperity and Matt Payne with Inner Circle SolutionsIn this episode of Charitable Georgia, host Brian Pruett welcomes guests Jeff Thompson and Matt Payne. We dive into the positive things happening in our community and explore the power of community involvement and creating change for the better. Jeff Thompson is a proud Girl Dad, grassroots engagement director at Americans for Prosperity, and a […] The post Jeff Thompson with Americans for Prosperity and Matt Payne with Inner Circle Solutions appeared first on Business RadioX ®.2023-08-1556 min
Cherokee Business RadioJeff Thompson with Americans for Prosperity and Matt Payne with Inner Circle SolutionsIn this episode of Charitable Georgia, host Brian Pruett welcomes guests Jeff Thompson and Matt Payne. We dive into the positive things happening in our community and explore the power of community involvement and creating change for the better. Jeff Thompson is a proud Girl Dad, grassroots engagement director at Americans for Prosperity, and a […]
The post Jeff Thompson with Americans for Prosperity and Matt Payne with Inner Circle Solutions appeared first on Business RadioX ®.2023-08-1500 minCharitable GeorgiaJeff Thompson with Americans for Prosperity and Matt Payne with Inner Circle SolutionsIn this episode of Charitable Georgia, host Brian Pruett welcomes guests Jeff Thompson and Matt Payne. We dive into the positive things happening in our community and explore the power of community involvement and creating change for the better. Jeff Thompson is a proud Girl Dad, grassroots engagement director at Americans for Prosperity, and a […]
The post Jeff Thompson with Americans for Prosperity and Matt Payne with Inner Circle Solutions appeared first on Business RadioX ®.2023-08-1500 min
Putting the Pieces Together with Jigsaw LearningCollaborative Response: A Journey, Not an EventIn episode 43 of Putting the Pieces Together, Jennifer, Lorna and Kurtis connect with Jeff Thompson again, a couple of years after his initial guest spot on the show. Jeff, now Deputy Superintendent of Peace River School Division, shares his experience in modeling Collaborative Response at the district level, his understanding of Collaborative Response as a framework on which to hang all other practices and priorities on, and his belief that Collaborative Response is a journey, not an event (and one that needs time to be played out in context).---------2023-07-0153 min
TelecastPHEp. 43 How To Thrive During A RecessionIn this episode of TelecastPH, host Jeff Thompson explores the strategic move of offshore outsourcing and how it can help businesses not only survive but thrive during a recession. Amid economic hardships and challenges, smart business leaders understand the importance of maintaining exceptional customer experience and maximizing efficiency to stay ahead of the competition. Jeff delves into the advantages of outsourcing during tough times, such as significant cost savings, increased productivity, and the ability to strategically allocate resources. He addresses common objections and fears about outsourcing, highlighting the availability of tools and platforms for effective co...2023-05-1617 minMillion Dollar RelationshipsHigh-Performance Coaching: Insights and Lessons with Jeff SpencerWelcome once again to The Million Dollar Relationships podcast! Today, we are being joined by Dr. Jeff Spencer. Jeff is a world-renowned sports scientist and coach who has worked with numerous Olympians, Tour de France cyclists, and professional athletes. He has a Doctorate in Chiropractic and a Bachelor's degree in Physical Education and has also completed advanced studies in sports nutrition and exercise physiology. Throughout his career, Jeff has been a pivotal figure in the success of many athletes, providing them with his expertise in biomechanics, injury prevention, and performance optimization. He has also developed numerous training programs and...2023-04-1242 min
Learning With LowellJeff Bezos, Elon Musk, Car Racing, & Space Exploration – Jim Cantrell – Learning with Lowell – 165Jim Cantrell is an entrepreneur, strategist, subject matter expert in satellite systems, space system markets and road racer. Founder of StratSpace, Founder of Vintage Exotics Competition Engineering, early partner and VP at SpaceX.
https://youtu.be/6VeAT8XIo58
Links
https://en.wikipedia.org/wiki/Jim_Cantrell
https://twitter.com/jamesncantrell?lang=en
https://www.goodreads.com/author/show/18894007.Jim_Cantrell
http://www.jimcantrell.com/book (new book)
PODCAST INFO:
The Learning With Lowell show is a series for the everyday mammal. In this show we’ll learn about leadership, science, and people building their change into the world. The goal is...2023-03-071h 33TelecastPHEp. 42 The Importance of Partnering with an ISO Certified CompanyIn this episode of TelecastPH, host Jeff Thompson discusses the significance of ISO certification when selecting a company to partner with for business growth and success. ISO certification is an internationally recognized standard for quality management, demonstrating that a company meets the highest standards of quality, safety, and reliability in their products and services. Jeff explains why partnering with an ISO certified company is crucial and highlights the journey of TeleworkPH towards ISO certification.Key TakeawaysWhy ISO certification matters and how it can assure high-quality products and services, efficient processes, and strong customer s...2023-02-2107 min
The California Appellate Law Podcast“You Know It When You See It”: Justice Thompson (Ret.) on Writ Relief and Judicial PhilosophyBefore Justice David Thompson left the bench in 2021 to become a private neutral, his colleague Justice Bedsworth called him “hard-headed.” And compassionate. But hard-headed? Justice Thompsons explains what Justice Bedsworth probably meant by that: “I say what I mean,” and he tends to be direct—particularly at oral argument.Justice Thompson discusses his more stringent judicial philosophy when it comes to publishing opinions, and granting writ relief. But he does favor tentative opinions and the use of focus letters to make for more effective oral argument.Justice Thompson also provides some hard-nosed advice to lawyers:On writ...2022-10-1158 min