Jerry Zigmont - Podcast Details

Shows

Command Control Power: Apple Tech Support & Business Talk616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps up with a reflection on the frustrations and foibles that come with managing tech in today's rapidly evolving landscape. 00:00 I...2025-05-061h 09

Command Control Power: Apple Tech Support & Business TalkInside the World of IT: Daily Challenges and Unlikely SolutionsIn this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent activities involving a Best Buy purchase. They explore possible solutions and share their experiences dealing with such disruptions. Additionally, Jerry shares a humorous story ab...2025-04-151h 04

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 020: Client Anecdotes & RatesSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2025-04-081h 02

Command Control Power: Apple Tech Support & Business Talk611: Breaking Bad-BlazeJoin us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backups, Apple's AI shortcomings, and how customer feedback plays a role in tech improvement. Tune in for insights, tech tips, and a few laughs along the way.2025-04-0157 min

Command Control Power: Apple Tech Support & Business Talk610: Travel Tales and Techie Triumphs: Sam's Hawaii Adventure & Exploring Alectrona PatchIn this episode of Command Control Power, the hosts dive into a vibrant conversation starting with Sam's recent trip to Maui, Hawaii. Sam shares his experience, the unexpected challenges, and how he managed to take a much-needed mental break from work. His trip also marks his personal milestone of visiting all 50 U.S. states. The discussion then shifts to various tech topics, including challenges in managing family travel expenses and the cost-saving tips on accommodations and food during vacations. The hosts also humorously explore unusual solutions for managing snoring, such as using paper tape to tape the mouth shut...2025-03-2553 min

Command Control Power: Apple Tech Support & Business Talk609: Insights and Updates from ACEs Conference 2025 with Justin EsgarIn this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter about colds and convincing Jerry to buy a ticket for the upcoming ACEs Conference. Justin shares behind-the-scenes insights into his daily routine and the value of attending ACEs, highlighting its focus on business growth for consultants, the expansion of the conference to include special training sessions at the 'big fruit company' campus, and how it helps attendees improve client relations and efficiencies. The conversation also covers the unique supportive nature of the Apple community and the...2025-03-1851 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 087: Joe's Birthday BashSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2025-02-251h 13

Command Control Power: Apple Tech Support & Business TalkSync or Swim: Tales from the Technical TrenchesIn this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unify's U7 Pro access points and troubleshooting Wi-Fi 7 signal issues, including tweaking the minimum RSSI settings for better connectivity. The hosts touch on email follow-up features in Apple Mail and share anecdotes about tech support challenges, giving practical advice...2025-02-111h 00

Command Control Power: Apple Tech Support & Business Talk603: Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder Of Creative TechsNavigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder In this episode of Command Control Power, returning guest John Moder joins the hosts to discuss a variety of topics ranging from hardware issues with the latest generation of MacBooks to the intricacies of NDAA compliance concerning network hardware. John shares his experiences with the transition from an Intel MacBook to an M4 Max, highlighting issues with USB power and hubs. The conversation also takes a deep dive into the National Defense Authorization Act (NDAA) and its implications for network security, especially concerning Ubiquiti devices...2025-02-0452 min

Command Control Power: Apple Tech Support & Business Talk602: Tech Tantrums: When Siri and Bluehost Team Up to Test Your PatienceIn this episode of Command Control Power, Joe dives into various tech frustrations, starting with longstanding complaints about Siri's inefficiencies that even die-hard Apple fans acknowledge. The discussion pivots to the troubles faced after switching from a MacBook Air to a MacBook Pro, including stability issues and slower wake times. Joe shares a recent ordeal with a client's Bluehost account where an email disruption led to a series of frustrating support calls, tying up days of his time. Technical missteps and inefficient customer service compounded the problem, leading to an exasperating experience. The conversation also touches on alternative tech...2025-01-2855 min

Command Control Power: Apple Tech Support & Business TalkSiri vs. Sonos: Who's Winning This Dysfunctional Family Feud601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud In this episode of Command Control Power, the hosts catch up and discuss various tech-related issues and solutions. They talk about frustrations with recording time and system speed, debates about show recommendations, and experiences with Siri's unreliable commands. They also delve into issues with Amazon Prime's fast-forwarding function and Sonos speaker system glitches. Topics shift to technical support anecdotes involving Synology power supply failures, the challenges of maintaining home networks, and recommendations for power control devices like watt boxes. The episode wraps up with a discussion a...2025-01-2147 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - The Mile High jamf Club - Interview With Weldon Dodd Of Rewind TechWe welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO 2025-01-1447 min

Command Control Power: Apple Tech Support & Business TalkEmpowering Your Tech Business: Systems, Billing, and Client CommunicationIn this episode of Command Control Power, hosts Jerry Zigmont and Joe Saponare discuss various strategies for improving business operations in the tech consultancy world. They cover topics such as the importance of automated billing, using ticketing systems, and switching to recurring revenue models. Joe talks about his decision to stop accepting checks and move to fully automated credit card payments, the advantages of using services like RepairShopper and Smith AI, and the benefits of having a systematic approach to client management. Jerry shares his thoughts on the effectiveness of keeping track of all internet service expenses and offers...2025-01-0758 min

Command Control Power: Apple Tech Support & Business TalkCCP Holiday Message 2024A Holiday Message from Your Friends at CCP: Joe Saponare, Sam Valencia, & Jerry Zigmont 2024-12-3106 min

Command Control Power: Apple Tech Support & Business TalkJoe Taps Out, Jerry and Sam Command-Control-Power ThroughJoe Taps Out, Jerry and Sam Command Control Power Through In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex data migration issue resolved with Carbon C...2024-12-2456 min

Command Control Power: Apple Tech Support & Business TalkCaught in the Cloud: Backup Battles and Cyber ScamsIn this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Ap...2024-12-171h 06

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - Give Your Dough To The BakerSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-12-1052 min

Command Control Power: Apple Tech Support & Business TalkUnraveling UniFi: From Overseas Travels to Technical TroublesIn this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and tips for effectively handling network gear. Join the conversation for an informative blend of...2024-12-0356 min

Command Control Power: Apple Tech Support & Business TalkNavigating Apple's Changing Ecosystem and the Future of Tech SupportIn this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics. They reflect on how rising expectations from both users and shareholders drive the...2024-11-2657 min

Command Control Power: Apple Tech Support & Business TalkNavigating IT's Past and Future with Tim Nyberg of The MacGuys+A Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the...2024-11-1956 min

Command Control Power: Apple Tech Support & Business TalkInterview with Dr. Howard Oakley of The Eclectic Light CompanySam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-11-1246 min

Command Control Power: Apple Tech Support & Business TalkOptimizing MSP Operations with Tim Pearson of Creative TechsIn this comprehensive episode of Command Control Power, hosts Joe, Jerry and Sam engage with Tim Pearson of Creative Techs, covering a wide spectrum of Managed Service Provider (MSP) operations and beyond. Key topics include the integration and optimization of MDM and RMM tools, the benefits of automation in ticketing and backup management, and the importance of tracking and reporting activities to showcase value to clients. The conversation also highlights the significance of community wisdom and peer-led problem-solving at ACEs events, the practical advantages of standardized tools and knowledge sharing, and the challenges faced in a fragmented MSP vendor...2024-11-0551 min

Command Control Power: Apple Tech Support & Business TalkStreamlining Business with Addigy: A Strategic ShiftIn this episode of Command Control Power, the hosts discuss leveraging Addigy to replicate some features of Watchman Monitoring, particularly focusing on business efficiency. Jerry initiates the topic by sharing his experience of transitioning from Watchman to Addigy due to development and costs. He highlights the useful features of Addigy, such as disk space alerts, and its Zendesk integration, while also acknowledging the development effort required to fully replace Watchman's reporting and alerting capabilities. The conversation includes a brief discussion on alternative tools like Malwarebytes. Additionally, the hosts reflect on client management challenges, specifically in dealing with tech support...2024-10-3053 min

Command Control Power: Apple Tech Support & Business TalkNavigating Business Management with Benjamin Morales of Cirrus Partners 2024-10-2253 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - Dante's Ring Of SonosSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-10-1548 min

Command Control Power: Apple Tech Support & Business TalkRecovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure Thanks to our VIP Sponsors! 2024-10-0854 min

Command Control Power: Apple Tech Support & Business TalkA Beer Lover's Adventure and Tech Talk: Exploring European Brews and New Mac OS UpdatesIn this episode, the hosts discuss various topics from a recent travel experience in the Netherlands and Belgium, highlighting amazing Trappist beers and unique beer brewing technologies. They also dive into the new features and implications of the latest Mac OS release, Sequoia, including the practical uses of Apple's new password app, send later in iOS messages, and the game-changing iPhone mirroring feature. Additionally, the episode features insights on managing client expectations with updates, blocking the latest OS to ensure stability, and a personal account of a sudden client shutdown. The show wraps up with tips on data recovery...2024-10-0155 min

Command Control Power: Apple Tech Support & Business TalkInterview With Ben Greiner founder of Forget Computers, Apple champion and growth advisor at AddigyJoin us as we welcome back Ben Greiner, founder of Forget Computers and Apple champion and growth advisor at Addigy. In this engaging discussion, Ben reflects on his over 20-year journey in the Apple MSP world, the evolving landscape of IT management, and his role at Addigy. Ben shares insights on the integration of Apple-focused services into larger Windows-managed environments, the importance of compliance, and how Apple's advanced tools are setting new standards in the industry. This episode is filled with invaluable tips for MSPs looking to expand their Apple service offerings and successfully navigate the merger and acquisition...2024-09-2456 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 325: Interview With John Moder of Crisp Solutions, LLCSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-09-1752 min

Command Control Power: Apple Tech Support & Business TalkApple's Privacy Paradox & iPhone Lost At SeaThis podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provide tips for finding a lost device and discuss alternative password managers.2024-09-1054 min

Command Control Power: Apple Tech Support & Business Talk582: Mercury Retrograde and Tech Troubles: Is There a Connection? Jerry and Sam discuss issues with Zoom’s SMS campaign requirements and RingCentral’s lack of shared SMS functionality. Jerry also shares his frustration with RingCentral’s call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. Apple Intelligence may help manage notifications upon returning from being off the grid. The hosts discuss the need for digital detox and features in Apple’s notification system. They also share their experiences with mana...2024-09-0359 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - DMARC, Eero's & Toupee's Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC policy - Gmail sees the forwarded email as if they were coming from the original sender, e.g.: Facebook, PayPal, etc. etc. - But the emails are NOT coming from t...2024-08-2734 min

Command Control Power: Apple Tech Support & Business TalkMission Critical: The Power StruggleIn this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sam, while addressing client concerns and experiences with improving power protection and network reliability. They delve into various power backup solutions and the frustrations of managing sophisticated networking equipment under unpredictable conditions. -Joe has an update to his elevator client story. -Sam and Jerry both have generators...2024-08-2053 min

Command Control Power: Apple Tech Support & Business TalkInterview With Adam Engst Of the TidBITS Content NetworkThis week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that people will actually read.2024-08-1351 min

Command Control Power: Apple Tech Support & Business TalkTech Upgrades, MFA Madness and More!2024-08-061h 00

Command Control Power: Apple Tech Support & Business Talk577: Positivity and Practical Tips: Navigating Tech Challenges with New InsightsIn this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's new support AI. The team finishes by sharing practical and actionable tips, such as enabling advanced data protection in iCloud and dealing with HFS-formatted CDs on modern Macs. Along the way, they share personal anecdotes and experiences, making the technical discussion both informative and entertaining.2024-07-3055 min

Command Control Power: Apple Tech Support & Business Talk576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone ElseIn this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations, as Jerry and Joe recount personal experiences involving vendors, ISPs, and even a Tesla purchase process. Sam joins to provide moral support, but the tone remains heavily focused on the annoyances and challenges of navigating modern technology and customer service bureaucracy. The hosts conclude by inviting listeners to share their...2024-07-2341 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology GroupSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-07-161h 03

Command Control Power: Apple Tech Support & Business Talk574: Backblaze to the Future & Proofpoint PandemoniumTopics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze’s maintenance schedule happening in the middle of a work day? -Sam has a rough experience with Go Daddy when “defederating” Microsoft Office. -This customer was using Proofpoint with Go Daddy and it remained active months after we att...2024-07-0956 min

Command Control Power: Apple Tech Support & Business Talk573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst 2024-07-021h 31

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 366: Do You Think I'm An Idiot?Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-06-2536 min

Command Control Power: Apple Tech Support & Business Talk571: The ACEs 2024 Debrief We Never Knew We NeededIn this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is highlighted alongside humorous moments and key takeaways. A special thanks to Justin Esgar for organizing a successful conference! Topics: Adam Engst delivered a thought provoking presentation about AI. A great list of patrons, friends, and fellow consultants...2024-06-1851 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 176: "Cat Videos Are Never Wasted, My Friend" with Tom Bridge Of Technolutionary, LLCThe CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-06-111h 02

Command Control Power: Apple Tech Support & Business Talk569: Tech Fails and Tail Wags: Command Control Power Gets Personal Thanks to our VIP Sponsors! 2024-06-0452 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 467: Interview with Brian Best from BestMacs and Mac-MSP GruntworkSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-05-281h 29

Command Control Power: Apple Tech Support & Business Talk567: Shelley Watson of DBQ Technology - Evolving Careers and Combating Industry BiasesIn this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares insights on ageism, gender bias in the tech industry, and the importance of building trust with clients. She emphasizes the value of experience, synthesizing information, and how being seasoned professionals can give them an edge. Shelley also touches on the significance of having a...2024-05-2156 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 071: Adware & Malware Focus with Thomas Reed of TheSafeMac and AdwareMedicSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-05-1453 min

Command Control Power: Apple Tech Support & Business Talk565: Interview with Michael Thomsen of Origin84 - Client Tune-Up: Post-PandemicMichael Thomsen, founder of Origin 84 sits down with us once again to have a long overdue conversation. Michael shares how he and his company has faired since the pandemic. Will Joe miss ACES for his 20th wedding anniversary? While in town for ACES 2024, Michael will take the opportunity in to do some fascinating work and experience the Grand Staircase in Utah. We talk about how Origin 84 is reassessing and potentially adjusting client relationships to optimize efficiency and alignment with their post-pandemic vision. Initial focus was to identify clients who:2024-05-071h 10

Command Control Power: Apple Tech Support & Business TalkInterview with Jason Dettbarn, Founder & CEO at Addigy564: Interview with Jason Dettbarn, Founder & CEO at AddigyAnyone going to ACES Conference in Salt Lake City? I decided I couldn't miss it, so now I'm going! And had this idea... 👕 Get a free Cmd Ctrl Pwr sticker with this one weird trick! 👉 Come to ACEs Conference wearing your CCP t-shirt, and look for Sam or Joe, and we’ll give you a free sticker! 🛒 Need a new CCP shirt? Order now for delivery in time for ACEs! ----------------------------------------------------------------------------------------- Jason Dettbarn joins us on the show once again! Jason is the founder and CEO at Addigy. Jason has been on ou...2024-04-3050 min

Command Control Power: Apple Tech Support & Business TalkIn Memory of Charles Edge: A Conversation RevisitedBeloved Author and Apple Authority Passes Away The Apple community mourns the loss of Charles Edge, a renowned author and expert who dedicated his career to empowering users with knowledge. Charles was a cornerstone for many Apple enthusiasts. His acclaimed book series, "Take Control of OS X Server," provided users with clear and comprehensive guidance on managing their server environments. He was also known for his ongoing work on a historical chronicle of computing, showcasing his passion for technology's evolution. Beyond his publications, Charles was admired for his genuine kindness and willingness to shar...2024-04-2348 min

Command Control Power: Apple Tech Support & Business TalkThe Cloud is Cloudy: Why On-Premise Backup Might Be Your SunshineCommand Control Power is doing live broadcasts! Become a patron today to participate in our livestreams. How do you protect domains that do not have email? Here are the key points: -Email addresses can be spoofed to appear as if they are coming from a different domain. This can be used for phishing attacks. There are several ways to protect domains without email addresses: * DMARC record: This tells email servers what to do with emails that claim to be from the domain but don't come from an authorized source. * DKIM record: This...2024-04-2353 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 120: Shelley Watson of Wheelwrights, LLC - Managing Your BusinessSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-04-161h 07

Command Control Power: Apple Tech Support & Business TalkUniFi-ed by Chaos: Adventures in Ubiquiti Network WarfareSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-04-0953 min

Command Control Power: Apple Tech Support & Business Talk560: Interview with Justin Esgar of ACES Conference - May 15th - 16th 2024 Thank you to our VIP sponsors! 2024-04-0256 min

Command Control Power: Apple Tech Support & Business Talk559: Talking NSITSP with Jason Harrison of Harrison Technology Consulting▶️ New: watch on YouTube! Topics: -This week we welcome Jason Harrison, of Harrison Tech Consulting. -He is also heavily involved with NSITSP (National Society for IT Service Providers). -Jason takes us through the history of his consulting practice, where he handles a variety of operating systems. -We discuss how IT support is not just supporting the endpoint anymore. You have to be a security expert as well. -Jason says this is also where the NSITSP comes in. -The idea of NSITSP is that our industry wasn...2024-03-2655 min

Command Control Power: Apple Tech Support & Business TalkBattery Powered M4 iMacSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-03-1959 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 401: Interview With Ryan Grimes Of My IT IndySam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-03-1254 min

Command Control Power: Apple Tech Support & Business TalkAssume The Magic PoseSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-03-051h 04

Command Control Power: Apple Tech Support & Business TalkA Desperate Cry For HelpTopics: -Has Sam really not backed up in an extraordinary amount of time? -This sparks a discussion about backup policies in general. -We talk about the 3-2-1 backup strategy and how relevant it still is. -Joe shares a client story about how a calendar syncing app removed calendar history. -If you’re a consultant, finding a backup service with affiliate options can be beneficial financially. -We are constantly fighting the good fight about keeping macOS and hardware up to date. -Joe charges a fee fo...2024-02-2747 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 361: Command Control Power "Almost Live" at ACEs 2020Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-02-201h 01

Command Control Power: Apple Tech Support & Business TalkThe Mac at 40 With Chris Hawver, Tim Pearson, Ted Freitas & Steve SorboCelebrate 40 years of the Mac with Sam Valencia, Jerry Zigmont, and Joe Saponare, seasoned Apple Consultants Network members. These tech experts share 20+ years of experience through discussions on: solving tech support mysteries, hilarious client stories, and the Mac's impact on technology and culture. Joining them are Chris Hawver, Tim Pearson, Ted Freitas, and Steve Sorbo for a nostalgic journey.2024-02-1357 min

Command Control Power: Apple Tech Support & Business TalkExploring Installomator with Isaac Ordonez of Mann ConsultingTopics: -Today we will cover Installomator - an excellent Github project originally designed by Armin Briegel, creator of scriptingosx.com and friend of the show. -To help further that discussion, we welcome Isaac Ordonez, Director of Technology at Mann Consulting. -Isaac handles a number of different instances and has a lot of experience in Installomator. -He gives us the breakdown of how Installomator can benefit your fleet. Namely by helping to manage updates. -Starting out in high school, Isaac has been managing Mac computers for a number of years.2024-02-0638 min

Command Control Power: Apple Tech Support & Business Talk551: Triumphs, Twists, and Unexpected JoysTopics: -We have recently completed our rates survey. Stay tuned for more information. -Jerry wants to know what has changed about our businesses for the better. -Recurring fees have been a tremendous change for him. -He also purchases a 2023 Mac Mini to filter out his spam emails. He uses SpamSieve to filter out junk mail. -MacAdmins Slack has a for sale channel. -Jerry also uses the new Mac mini for home automation. -Joe & Sam discuss their automations as well. -For 2024, Sam has been...2024-01-3051 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 133: Jonathan Spiva of 74bit.com - "IT As A Service"Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-01-2356 min

Command Control Power: Apple Tech Support & Business Talk549: Embrace The Action ButtonTopics: -Jerry was recently studying for the Apple Device Support Exam when he discovered Handoff was not working properly. -Handoff and Universal Clipboard are features of Apple’s Continuity. -Eventually, signing out of iCloud on both devices and signing back in corrected the issue. As an aside, he had to turn off ScreenTime in order to sign out of iCloud. -An alternative solution, via this YouTube video resolved Universal Clipboard for most by running this command: defaults write ~/Library/Preferences/com.apple.coreservices.useractivityd.plist ClipboardSharingEnabled 1 -Joe is very ha...2024-01-1652 min

Command Control Power: Apple Tech Support & Business Talk548: Interview With Chad Swarthout and Ryan Ball of Alectrona - Patch Management Thank you to our VIP sponsors! 2024-01-0957 min

Command Control Power: Apple Tech Support & Business TalkBEST Of CCP - 239: Joe's Super Secret Password - PSIMacRules!Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2024-01-021h 00

Command Control Power: Apple Tech Support & Business TalkFree Will vs DeterminismSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-12-2612 min

Command Control Power: Apple Tech Support & Business TalkNo Thyme for Reindeer Games-Command Control Power has created an anonymous rates and plans survey. You can also learn more at our MacAdmins Slack channel. This will be a great way to better understand where your current rates, plans, and software stack stand in comparison with your fellow consultants. The survey can be filled out anonymously by anyone, regardless of Patreon status. We will discuss the results of this survey on an upcoming Patreon show. However, if you decide to participate in the survey, you can provide a contact email to receive results as well. We look forward to hearing from you! 2023-12-1954 min

Command Control Power: Apple Tech Support & Business TalkBEST Of CCP - 330: "A Cautionary Tale" With Richard Wingfield Of Envision DesignSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-12-1251 min

Command Control Power: Apple Tech Support & Business Talk544: Interview With Adam Burg - Owner Of CALSO Technologies LLCTopics: -This week we welcome Adam Burg, founder of CALSO Technologies and Command Control Power Patreon sponsor. -Adam shares the story of his consulting career. -CALSO is an acronym for the members of his family. -Partnering with key vendors made it simpler to manage his clients. -They manage clients as small as 2 up to 50 users. -MDM, email backup & archiving are key components to his MSP stack. -The MacAdmins Slack is a major source of help. Adam can be found as MacDadmin. -Adam hosts...2023-12-0546 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - Let Go Of My EchoSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-11-2845 min

Command Control Power: Apple Tech Support & Business Talk542: Turn Off Driver Assist: A Mac-nificent Way to Personalize Your Driving ExperienceTopics: -Jerry has a client with an Acrobat Pro issue that he’s seen before. -Clients that Google answers try to offer their own advice. -Some people expect things for free. -Even with car features, some tracking features bother users. -Jerry is thrilled to have Nudge working in Addigy for managing macOS software updates. -Jerry sees an odd message that says “Failed to personalize the software update”. -In general, software updates still seems to require third party options to work smoothly. -The difficulty when c...2023-11-2145 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 210: Managed Services - "A Look To The Future" withJason Harrison of Harrison Technology ConsultingSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-11-141h 09

Command Control Power: Apple Tech Support & Business Talk540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner Topics: -We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner. -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data. -macOS Big Sur started the downfall of bootable backups. -Mike talks about how that affected CCC and his customers. -We talk about Time Machine’s reliability and alternatives to built in sol...2023-11-0757 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - Interview with Justin Maxwell of Smith.ai & KeypadSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-10-3143 min

Command Control Power: Apple Tech Support & Business Talk538: Welcome All PingsTopics: -The Andy Esposito story from an ACEs conference event long ago is the gift that keeps on giving. -Jerry gives a shout out to our friends at TidBITS Content Network. -Dave Hamilton of Mac Geek Gab mentioned blazing fast ThunderBolt cables from Leirui. Available on Amazon. -Joe has some personal experience with Nudge and AppleScript automation from macsudo.com. -Joe wants to do some follow up on all the automations within Addigy…when he has time. -Sam made a mistake deploying Nudge and found out the re...2023-10-2448 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 140: Tom Bridge of Technolutionary.com - Go iPad Pro or Go HomeSam Valencia, Jerry Zigmont and Joe Saponare 2023-10-1755 min

Command Control Power: Apple Tech Support & Business Talk536: The Way Of The WandererTopics: -Jerry is back from Europe and shares some of technology encounters. -Manual DNS records bit him when trying to connect to a public network. -Sam shares a tip to use captive.apple.com on a network where the captive portal won’t launch. -Jerry found a good charger for his iPhone 13 Pro. -Apple Maps for walking is fantastic according to Jerry. -The haptic notifications on Apple Watch frightens and confuses Sam. -Finally, Sam gets to talk about his new Apple Watch Ultra 2. -N...2023-10-1047 min

Command Control Power: Apple Tech Support & Business Talk535: Part 2 - Interview With Lucas Acosta Founder & CEO of FoojeeTopics: -This week we continue our conversation with Lucas Acosta of Foojee. -Sam asks Lucas about keeping that drive going. -Interesting thought - the CEO is not allowed any quarterly goals… -Identifying roles & responsibilities are crucial for Entrepreneurial Operating System (EOS) to work, keeping the visionary in check. -Lucas takes us through the level of importance of the integrator. -Burn out is a real thing. And sometimes we deserve a break after all that we put in. -Client referrals are incredibly important and sometimes we hav...2023-10-0354 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 196: Phil Schilmer Calls Apple SupportSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-09-2658 min

Command Control Power: Apple Tech Support & Business TalkInterview With Lucas Acosta Founder & CEO of FoojeeTopics: -This week on Command Control Power, we welcome back special guest Lucas Acosta, founder & CEO of Foojee. -We recall the last time we had Lucas on, 5 years ago! -Lucas’ role has changed significantly over the years and he has moved away from the engineering role. -Foojee recently surpassed 1 million dollars in sales and recurring revenue. -The centralize their sales and have engineers in various cities. -Using the Entrepreneurial Operating System (EOS) method, they created an org chart and he discovered he was in too many roles....2023-09-1953 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 202: Live With Justin Esgar of ACES Conference & KGinger ConsultingSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-09-1241 min

Command Control Power: Apple Tech Support & Business Talk531: Interview With Mr. Macintosh of MrMacintosh.comTopics: -This week we welcome the one and only Mr. Macintosh (aka Ryan). -Ryan has been around Apple products since 2010 -His first Mac was a blue & white G3 tower. -During a rough hiring time, he found an all Mac based company that hired him. -His company was then taken over by a Fortune 500 company, which provided him with great opportunities. -We talk about finding helpful forums with detailed solutions to a problem you are researching. Krypted - Charles Edge DerFlounder - Rich Trouton 2023-09-051h 05

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 168: Interview With Guillaume Gète - Consultant & DiskMaker X DeveloperSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-08-291h 19

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 035: Interview with Mike Kingsley, Kingsley MacConsultingSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-08-221h 22

Command Control Power: Apple Tech Support & Business Talk528: Interview With Shawn Lemon Founder at The Digital OrganizerTopics: -This week we welcome Shawn Lemon, founder & CEO of The Digital Organizer. -Shawn was a Creative at the Apple Store for several years. -A dinner guest challenges Shawn to start his new career. -After a great start, he found himself in break/fix land for a while. -Shawn talks about the days of hard drive upgrades and rolling that into digital organization. -He stopped break/fix cold one day. -Migrating to Google Workspace and organizing data is the main focus of his current business...2023-08-1546 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 151: "Man, this MSP thing, could really be working for me!"Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-08-0843 min

Command Control Power: Apple Tech Support & Business Talk526: Stay In Your Lane Thank you to our VIP sponsors! Topics: -Jerry talks about a break/fix client that stores Time Machine backups on a Synology. -A discussion ensues about how to charge a client that needs you out of the blue and what your expertise is worth. -We get into changes in the Dropbox API and its behavior. https://help.dropbox.com/installs/macos-support-for-expected-changes -An odd issue really confounds Sam with a SonicWall firewall and Ubiquiti PoE switches. -Joe runs into a snag with devices adoption in the UniFi...2023-08-0145 min

Command Control Power: Apple Tech Support & Business Talk260: Live From ACES - "Joe Has Left The Building"Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-07-2536 min

Command Control Power: Apple Tech Support & Business Talk523: Chrome Shaming Topics: -Jerry is annoyed with voice dictation, considering where we are with AI. -Sam wonders why Siri can’t send a message to a group without unlocking his iPhone. -Is privacy the cause of Siri seeming to go backwards in functionality? -Sam discovers an issue with the private MAC address feature of iPadOS and connecting to a captive portal network. https://support.apple.com/en-us/HT211227 -Some confusion ensues when discussing the privacy network features. -Joe wants to mention a few apps from the Apple Design Aw...2023-07-1149 min

Command Control Power: Apple Tech Support & Business TalkBest Of CCP 257: Interview With Lucas Acosta, CEO of Foojee Consultants in Atlanta, GeorgiaSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-06-2738 min

Command Control Power: Apple Tech Support & Business TalkMoose Blows Up!Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.2023-06-2037 min

Command Control Power: Apple Tech Support & Business TalkMy PreciousTopics: -Jerry takes issue with the way Joe & Sam covet their calendars. -Each of us either use Calendly or Harmonizely. -We discuss the latest in Apple certifications and listing on the ACN locator. -The two courses and exams are Apple Device Support and Deployment & Management. -All of us are intrigued with Apple Messages for Business. Cost seems to be a barrier for entry. -You can have SMS hosted by a different company than you use for voice.2023-06-1330 min

The Paul Leslie Hour#422 - Jerry Zigmont422 - Jerry Zigmont This is the interview which got me more fascinated with traditional jazz music. Jerry Zigmont is a “premier trombonist of the New Orleans style." For many years, he performed and toured with Woody Allen & The Eddy Davis New Orleans Jazz Band. The band performed from a repertoire of over 1,200 songs ranging from early 20th century popular tunes, hymns, spirituals, marches, blues and rags. The musical director was the late Eddy Davis, a legendary hall of fame 4-string banjo player and the band also featured film director, writer, actor, and comedian Woody Allen on clarinet. ...2020-06-1731 min

Appitalize On Your Idea: The PodcastSeason 2 Episode 5 - Command Control Power - Find your Niche Be an expert and find your niche Happy Thursday everyone. Today on the Appitalize On Your Idea podcast I have Jerry Zigmont and Sam Valencia, who are both Apple Consultants and 2 of the three members of the Command Control Power podcast. The CCP team was at ACEs Conference this year to both do a presentation on Managed services and also taped a live episode of their wildly famous podcast. Today we discuss why they started the podcast. In their mind there wasn't a niche filled for Apple consultants. They bring on other experts to not only share their exper...2016-06-2327 min

Neon Jazz KCJazz Trombonist Jerry Zigmont Explains Jazz LiveA “premier trombonist of the New Orleans style”, Jerry began studying music at the age of 12. While growing up in Connecticut, he performed in a variety of marching bands, drum corps, jazz bands, brass quintets, classical orchestras, and later earned degrees in Performance and Music Education at the University Of Connecticut. Neon Jazz is a radio program airing since 2011. Hosted by Joe Dimino and Engineered by John Christoper in Kansas City, Missouri giving listeners a journey into one of America's finest inventions. Take a listen on KCXL (102.9 FM / 1140 AM) out of Liberty, MO on Saturday Mornings from 7:00 - 9:00 a.m. and...2016-01-2500 min

Neon Jazz KCTrombonist Jerry Zigmont of the Woody Allen Band Plugs Neon JazzA “premier trombonist of the New Orleans style”, Jerry began studying music at the age of 12. While growing up in Connecticut, he performed in a variety of marching bands, drum corps, jazz bands, brass quintets, classical orchestras, and later earned degrees in Performance and Music Education at the University Of Connecticut. For over a decade, Jerry Zigmont has been playing and touring with Woody Allen & The Eddy Davis New Orleans Jazz Band. His trombone playing is steeped in the classic New Orleans tradition, with its trademark raw power and "straight form the heart" approach. He is featured on the band soun...2015-12-1800 min

Mac OS Ken: Day 6Mac OS Ken: Day 6 No. 38This week we talk with ACN member Jerry Zigmont (http://macworksllc.com) about a likely mixup down under. The Mike Lee tells his tale of luggage throwing, basement living, being ousted from a company, and plans to save Madagascar. Plus iPhone software 2.1 is out, and everyone gangs up on Apple (again). You wanna see colossal? I'll show you colossal...2008-09-1349 min