Shows
Where I StayS2 Ep5: Did Confusion, Anger Over Migrants Derail Chicago's Progressive Plan to Tackle Homelessness? (Bonus Episode)An effort to revolutionize Chicago's approach to homelessness, more than five years in the making, ended in a defeat at the ballot box in March, 2024. The bill, known as Bring Chicago Home, sought to create a dedicated stream of funds to provide housing and services by taxing properties valued over $1 million. We talk to Maria Hadden, Alderperson of Chicago's 49th Ward, and an architect of Bring Chicago Home, about why it didn't pass. We also discuss the potential for increasingly punitive policing of homelessness in public spaces following the recent Supreme Court d...
2024-11-061h 00
Where I StayS2 Ep4: One Year LaterIn this final episode of Season 2 of Where I Stay, thousands of asylum seekers are showing up on the streets, and in shelters across Chicago. A political stunt by the Governor of Texas blossoms into a full blown humanitarian crisis in Chicago, imperiling a new progressive mayor's plans to address homelessness. as well as, provide emergency shelter for tens-of-thousands of new arrivals stuck in political limbo. We also explore how the last 50 years of housing policy, while often well intentioned, is replete with mistakes that have contributed to a la...
2024-08-191h 19
The New CCOLeveraging the AirwavesIn this special episode of the New CCO, Jesse Betend, our longtime producer, flips the script on Eliot. Together, they dive deep into the history of the New CCO Podcast, and recount some of the more profound lessons they've learned.
2024-05-2232 min
Where I StayS2 Ep3: My Apologies To The Four SeasonsIt's knives out in Chicago, as election season draws near.. and there will be mud. On March 19th 2024, Chicagoans will see the end of a story multiple years in the making. Voters must decide if the city should create a dedicated source of funds to fight homelessness, but a million dollar astroturfing campaign from the real estate lobby is committed to preventing its passage. Once again. Meanwhile Streetwise Editor Suzanne Hanney and Reporter A. Allen interview activist and former Alderperson, Helen Shiller whose legacy left an indelible mark on Chicago's Northside and di...
2024-03-121h 29
Where I StayS2 Ep2: SwitcherooTensions flare over the homeless camp in Touhy Park after the Park District decides to shut everything down. The appearance of mysterious flyers claiming the tent city will be relocated to a fancy hotel causes rampant confusion and amps up emotions on all sides. With the election looming, what paths remain for the local alderwoman to get everyone housed before a potentially lethal winter?Special thanks to Musician Andrew Bird who donated music from his Chicago-inspired, 2013 EP “I Want To See Pulaski At Night” and Block Club Chicago Reporter Joe Ward who broke many of t...
2024-01-1855 min
Where I StayS2 Ep1: The Mayor of Both BridgesChicago may have 50 official wards, but there’s a 51st Ward where over 65,000 people reside without a home. In our season premiere, join reporters Jesse Betend, Suzanne Hanney, and A. Allen as they seek out Tom Gordon, the enigmatic “Mayor of Uptown,” to understand the rise of tent cities across Chicago.What they find is a tightly-knit community formed out of necessity, existing in the shadows of a city that often overlooks them. As they uncover the challenges and conflicts faced by these camps, they also discover the deep bonds that hold them together. But who is Tom Go...
2023-12-2158 min
All Cards ConsideredWe Got Trapped In A Cave (Deck) | Ixalan First Impressions | ACC EP10Ixalan is here (and demolishing Jesse's gem's) We cave-dive in and explore the new set: from the early Jeskai ascendancy, assertive drafts with a plethora of great 1-drops, to grindy grindy sealed full of cave-crushing bombs (Last Gift, anyone?) Also a whole lot of traps (and I ain't talking Sawblades) There's definitely some substance in them caves... but is it fun??
2023-12-0338 min
PodWellWhat do I do if there’s a long pause?What should the host do if the guest takes a long pause during the recording? Should it be edited out? On this episode, Jesse Betend, one of Rivet360’s award-winning podcast producers, talks through the options of addressing longer silences during a recording session. Sometimes those pauses are what you need to draw in the listener.Guest: Jesse BetendListen to our episode, then read our blog 'Don’t be afraid of silence in your podcast' for more insights.
2023-07-0409 min
PodWellHow should I prep my guest?How should you prepare your guest for your recording session? On this episode, Jesse Betend, one of Rivet360’s award-winning podcast producers, talks through how to make sure your guest is ready to record, but doesn’t sound scripted.Guest: Jesse Betend Read more of Jesse's expert podcast tips on his blog post: Podcasting best practices
2023-05-1607 minAll Cards ConsideredACC 02: 69 Ragavans! - MOM Prerelease show - Will these cards rule the format?Jesse likes Battles. Dillon Doesn't. We discuss... The hunt for Ragavan, Sunfall insanity, Battle plans for 5-color fans. Plus a handful of cards we're keeping our eye on after a weekend of sealed and the first week of draft. Oh and, oh my these bombs. Also a passionate defense of meld!
2023-05-0443 minAll Cards ConsideredACC 01: MOM's Makeover Party! - March Of The Machine first impression, limited archetypes and lore recapMom's hooome! And she's gonna give everyone a makeover! Jesse and Dillon talk March Of The Machine first impressions including our first look at BATTLES, Legendary team-ups, and the Marvel-ization of the Multiverse. Review new set mechanics and signpost uncommons for each limited archetype, and make some predictions about how all of this will play out. PLUS! a recap of everyone who died. And undied. And then redied. With guest Loremaster Tanner Goldberg
2023-05-0454 minThe New CCODelta Navigates the Turbulence Around Masks on FlightsEvery year, Page teams up with the Institute for Public Relations to hold a student case study competition. The winners are chosen by a panel of some of the most prolific communicators in the world. This year’s winning case examined Delta Air Lines' early decision to require masks on flights, the ways they used communications to effectuate that policy, and its step to use the "no fly list" as a tool to enforce compliance.
2021-10-2123 minThe New CCODrink Responsibly: How Heineken is Brewing Sustainability Into its Growth Strategy With Stacey TankHeineken’s Chief Transformation & Corporate Affairs Officer, Stacey Tank, recently rejoined the company to spearhead its “Evergreen” growth strategy. What’s on tap in this episode is an in-depth look at how the company is transforming its operations and Stacey’s role in building its sustainable future, giving new meaning to “drink responsibly.”
2021-09-2128 min
Chicago Media TalksHow did COVID affect homeless Streetwise vendors?Streetwise magazine has been a Chicago publication for almost 30 years. Before COVID 19, its vendors were ubiquitous on our streets. What happened to them when we were all forced to shelter in place? Executive Director Julie Youngquist talks about how Streetwise -- which is so much more than a magazine -- found the resources that kept the vendors and the magazine going until it was OK to be back on the streets. Publisher and creative director Dave Hamilton and Rivet360 producer Jesse Betend tell about last year's partnership between the two organizations on the podcast Where I Stay...
2021-07-0628 min
Re:Applied, an Applied Client Network podcastS02 EP02: The Ins and Outs of Applied CSR24 & SupportWe’re back with an all-new season two episode of Re:Applied! Today, Brian Langerman (CEO, Applied Client Network) introduces our latest host Jesse Betend (podcast producer and reporter), who joins us to help uncover best practices for Applied CSR24 at your agency and how to best leverage your access to Applied Systems support. Joining Jesse are Emily McCutcheon (director of operations – commercial lines, Ansay & Associates, LLC) and Greg Shiple (senior vice president of support, Applied Systems), both of whom offer incredible advice and insight to propel your agency or brokerage forward in the digital frontier.For more...
2021-07-0136 min
The WorkWell Podcast™Jen Fisher & Anh Phillips on working better togetherConsidering that we spend a third to half of our waking hours in any given week at work, the workplace is a critical place for developing meaningful connections that we all need to thrive. On this special episode, WorkWell producer from Rivet360, Jesse Betend, guest hosts and gets the inside scoop on the recently released book Work Better Together, from the authors Deloitte US Human Sustainability Leader Jen Fisher and Deloitte Global CEO Program Research Director Anh Phillips.
2021-06-3038 minThe WorkWell Podcast™Jen Fisher & Anh Phillips on working better togetherConsidering that we spend a third to half of our waking hours in any given week at work, the workplace is a critical place for developing meaningful connections that we all need to thrive. On this special episode, WorkWell producer from Rivet360, Jesse Betend, guest hosts and gets the inside scoop on the recently released book Work Better Together, from the authors Deloitte US Human Sustainability Leader Jen Fisher and Deloitte Global CEO Program Research Director Anh Phillips.
2021-06-3038 minThe New CCOAcknowledgment, celebration, and accountability. A conversation about Juneteenth with Diversity Action Alliance President Carmella GloverCarmella Glover, president of the Diversity Action Alliance and director of DE&I at Page stopped by the podcast for a conversation on what Juneteenth becoming a federal holiday means for all Americans and how business leaders can use this opportunity to help build an equitable future.
2021-06-2421 minThe New CCOLeading with Empathy: How Hyatt Cared for its People’s Mental Well-Being Amid the PandemicAs the world grappled with the hardships of COVID-19, Mark Hoplamazian, President and CEO of Hyatt, struggled balancing his personal grief with the harsh business realities of the pandemic. Leaning into his empathy, Hoplamazian transformed Hyatt’s culture, implementing new policies and technology to support employee mental health and well-being.
2021-06-1713 minWhere I StayBonus Episode: Panel on Invisible HomelessFor most, living in a shelter or on the street is the last resort. As a result, the majority of people experiencing homelessness are “defined out” of accessing aid. In fact, the Department of Housing and Urban Development doesn’t even consider them homeless. Are we obscuring an exponentially larger looming crisis?On this bonus episode host Jesse Betend and StreetWise Magazine Senior Editor Suzanne Hanney host a live panel to discuss these and other issue’s behind the series. Featuring: Dr. Molly Brown, Assistant Professor of Clinical-Community Psychology and Director of the Homelessn...
2021-05-1350 minThe New CCOLeadership means accountability. A conversation with Ron Williams, former CEO of AetnaRoger Ferguson’s departure from TIAA in March of this year leaves the number of Black CEOs on the Fortune 500 list at four - less than 1%. At last year’s Page Annual Conference, we were fortunate to speak with Ron Williams, the former CEO of Aetna, and now CEO and Chairman of RW2 Enterprises. Ron shared some of the lessons from his experience as a Black CEO and what companies should be doing to ensure enterprise leadership is more diverse.
2021-04-1206 minThe New CCOLIXIL: A stitchup, unstitchedWe pull the thread on a story about a group of leaders and socially-conscious shareholders that waged a proxy battle against legacy powerbrokers of a Japanese megacorporation, challenging traditional notions of where power lies. Jin Montesano takes us through this fascinating story from her company.
2021-03-2351 min
2021-01-1150 min
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2021-01-0132 min
Where I StayS1 Ep 5: Inmate Of The MonthAngelica is headed to prison, but what does that mean for her son, Anthony?
2020-12-2142 min
Where I StayS1 Ep4: Momentum; Meet WallThere was someone who could’ve prevented a lot of what was going wrong in Angelica’s life.This week: who they were and why they didn’t.
2020-12-1433 min
2020-12-0719 min
2020-11-3029 min
Where I StayS1 Ep1: Ain’t That About A BitchFourteen places, two-toothless threats, one diary and countless family secrets. How does a 12-year-old become homeless, anyway?
2020-11-2027 min
Where I StaySeason 1 TeaserAngelica first became homeless at the age of 12, but she never lived on the street. Prisons. Vegas condos. The living room of an Iowa drug queen-pin, and an inpatient facility for adolescents. This is WHERE I STAY. From Rivet + StreetWise.
2020-11-1102 min
Whole New WorldsWhat We DoThousands of people are living in Chicago’s homeless shelters. Some of those shelters are run by Primo Center, the largest provider of services and shelter for homeless children and their families in Chicago. Primo Center which does things a little differently. Co-hosts Jesse Betend and Ron Brown take you to Primo’s Sangamon shelter to meet the families, hear their stories, and learn how their approach is different -- and why it’s so successful. This show is a collaboration between Rivet and Primo Center. Subscribe to the show to hear every episode— and don’t fo...
2020-10-0712 minWhole New WorldsThe Primo Center's prescription for a lockdownCOVID-19 affected everyone's lives in different ways. At the Primo Center for Women and Children, the coronavirus dealt another difficult challenge to the residents and staff. In this episode, Ron interviews Primo Center health care professionals about how they're dealing with the coronavirus on top of a multitude of emotional and financial stresses.This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primoc...
2020-09-3017 minThe New CCODick’s Sporting Goods Enters the Gun Debate: Revising the Playbook - Winning Case from Page and IPR Case Study CompetitionEvery year, Page teams up with the Institute for Public Relations to hold a student case study competition and the winners are chosen by a panel of some of the most prolific communicators in the world. This year’s winning case study examined the controversial decision by Dick’s Sporting Goods to discontinue the sale of guns in many of their stores, and the outcomes that followed.
2020-08-0427 minThe New CCOIt turns out activism is good for business - Corley Kenna, Director, Global Comms and Public Relations at PatagoniaAuthentic Purpose goes beyond products, policies and public advocacy - it is the ethos that companies like Patagonia use to guide their business decisions, and as it turns out activism is good for business. In this episode, we speak with Corley Kenna, the Director of Global Communications and Public Relations at Patagonia, analyzing how the CCO role is well-positioned to connect different functions to align a company behind a cause.
2020-07-1721 minThe New CCOA crisis that accelerated change in business - who’d have thought? A conversation with CEO Alan Murray.In this episode, we bring you a conversation between Alan Murray, CEO of Fortune, and Page President Roger Bolton. Having known each other for decades, the two discuss the economic outlook in a pandemic crisis, the progress of stakeholder capitalism, employee mental health and the future of journalism. The discussion took place during our 2020 Page Spring Seminar.
2020-07-0734 min
The New CCOHow CCOs can help America change: Page Chair Charlene Wheeless discusses systemic racism.Page Chair Charlene Wheeless has been convening conversations among our members recently to share ideas about the concrete steps that they can take to address systemic racism within their organizations and across business and society, an issue on which she has been a fierce advocate throughout her career. In this podcast she speaks about what's happening, what needs to be done about it and how CCOs can lead the charge.
2020-06-1834 minWhole New WorldsPaying it ForwardBuilding a community that returns like family to give back is called paying it forward. Jasmine and Ryan are just two examples of former Primo Center residents who help out after they've moved on to whole new worlds. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, includin...
2020-06-1608 minWhole New WorldsBonus: Handling Compassion FatiguePrimo Center Clinical Director Trevaughn Davis-Neal explains how she helps team members stay strong for their clients. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “Porcelain” and “South Side” as our opening and closing theme.
2020-06-0908 minWhole New WorldsLocker Number 209Valery was living in a storage unit in Chicago when she gave birth to her daughter, Serenity. Now Serenity is 4—and doesn’t remember the time they spent there.This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “Porcelain” and “South Side” as our opening and closing them
2020-06-0215 minWhole New WorldsBonus: Fear and TrustEntering a shelter can be scary and it’s hard to know how newcomers will react. Primo Center Senior Case Manager, Carla Dudley tells a story of winning the trust of a particularly volatile new resident.This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “Por...
2020-05-2605 minWhole New WorldsPeanut Butter SandwichesEveryone in the family has a role: Jade’s the goofy one, Paul’s the helper, and Alexis is the “mom” among the kids. Together they’re a dream team—like a PB&J sandwich. Tomorrow they’re going home. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including...
2020-05-1916 minWhole New WorldsBonus: New World New ApproachMost people coming into shelter have a hard time trusting the people around them. Primo Center’s Chief Officer of Quality & Impact LaShunda Brown is in charge of earning their trust. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “Porcelain” and “South Side” as our opening and closing
2020-05-1211 minWhole New WorldsRabbit HolesAvery’s been at Primo Center longer than most of the other residents -- and he wants to leave. But he doesn't know when that might happen.This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “Porcelain” and “South Side” as our opening and closing theme.
2020-05-0512 minThe New CCOHow a Fun-Luving Culture Confronts a Pandemic.- Whitney Eichinger, Southwest AirlinesCarrying on our series on COVID-19 and its implications, in this episode we speak with Whitney Eichinger, Managing Director Culture & Engagement at Southwest Airlines. We explore how an essential business with a strong culture of employee inclusion can leverage that to support the company through this crisis.
2020-04-3015 minWhole New WorldsBonus: Trauma Informed Care ExplainedMost of the thousands of homeless people in Chicago have been kicked out of at least one other shelter. Not at Primo Center where they work with rulebreakers instead of removing them. Primo Senior Clinician Trevaughn Davis-Neal discusses how Primo makes it work and how she’s bringing the approach to other shelters in Chicago. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check o...
2020-04-2807 minThe New CCOIt is not when we go back to work, but how. - Bob Feldman, Vice Chair of ICF Next.Continuing our series on the COVID-19 crisis and its implications, many companies are now looking to the future, including when and how employees will return to workplaces. Bob Feldman, Vice Chair of ICF Next, explores the question of how we get back to work, from implementing policies and guidelines that ensure workplace safety to the broader, potentially lasting impact on corporate culture.
2020-04-2715 minWhole New WorldsFood For ThoughtFood plays a major role in our lives. At Primo Center, the kitchen is where community starts. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “Porcelain” and “South Side” as our opening and closing theme.
2020-04-2111 minThe New CCOHow a beer company can bring us together while we’re staying apart. - Pablo Jimenez, AB InBevContinuing our focus on organizations’ response to this pandemic, Pablo Jimenez, Global Vice President, Reputation & Communications at AB InBev, shares the challenges and opportunities that come with a global business whose operations are deeply connected to local communities. Pablo reminds us that Comms is a two-way function that needs to balance speed, accuracy and responsiveness, be sensitive to local context while maintaining a global coherence, and help the organization marshal its resources to help where the world needs it.
2020-04-1714 minWhole New WorldsBonus: The Thunderbird TherapistOne of the largest barriers to therapy for the homeless community is the physical travel involved with accessing those mental health services. Dr. Bhaskar Sripada decided he’d come to them. This episode describes Dr. Sridapada’s journey of providing mental health services to the vulnerable homeless population in Chicago through Primo Center and before. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check ou...
2020-04-1414 minWhole New WorldsWhole New WorldsIsaiah and his mom are newly homeless. As he acclimates to the shelter, Isaiah starts writing about other people whose worlds have fallen apart. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “Porcelain” and “South Side” as our opening and closing theme.
2020-04-0711 minWhole New WorldsBonus: Secret SauceHost Ron Brown sits down with Primo CEO Christine Achre to map out Primo Center’s trauma-informed approach to ending family homelessness. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “Porcelain” and “South Side” as our opening and closing theme.
2020-03-3117 minThe New CCOThis is why we exist: Coronavirus and the CCO - Kati Everett, Novant HealthGiven the enormous impact of Coronavirus on companies, we are shifting gears for the next few episodes. Page has been convening its members to share knowledge and best practices in these uncharted territories. We will be bringing you insights from a few of our members with a first-hand look at how they are helping their organizations grapple with these circumstances. In our first episode in this series, Kati Everett, the CCO at Novant Health, shares with us how her team is helping the people at the front lines of this battle, at a time when their business p...
2020-03-2717 minWhole New WorldsWhat We DoThousands of people are living in Chicago’s homeless shelters. Some of those shelters are run by Primo Center, the largest provider of services and shelter for homeless children and their families in Chicago. Primo Center which does things a little differently. Co-hosts Jesse Betend and Ron Brown take you to Primo’s Sangamon shelter to meet the families, hear their stories, and learn how their approach is different -- and why it’s so successful. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leav...
2020-03-2412 minThe New CCOHindsight is 2020: Echoes of the Dawn of PR – Rob Flaherty, KetchumHistory may not always repeat itself but it sure can rhyme. As the world grapples with populism, income inequality and a revolt by a disenfranchised working class, we can see now how the 1920s, with similar circumstances, brought about a progressive movement and spawned the field of public relations. On this episode, Rob Flaherty, chairman of Ketchum, shares his thoughts on how the world we live in today must heed important lessons from a century ago. His big two calls for today’s CCOs – step up to the evolving role of business in society, and commit to CommTech as a ce...
2020-03-0621 minWhole New WorldsIntroducing Whole New WorldsThere are thousands of homeless people in Chicago. A third of them are kids like Avery… Coming soon from Rivet360 and Primo Center. Subscribe now to get the first episode as soon as it’s available. This show is a collaboration between Rivet360 and Primo Center. Subscribe to the show to hear every episode—and don’t forget to leave a review. To donate to Primo Center text "NewWorlds" to 44321. To learn more about Primo Center, check out primocenter.org. Thanks to Moby for giving us permission to use his songs, including “...
2020-02-2001 minThe New CCOHonoring Harold Burson, 1921-2020Last week, Harold Burson passed away at age 98. Harold was a larger-than-life icon of public relations - he’s the Founding Chairman of Burson-Marsteller, a predecessor firm to Burson Cohn & Wolfe, he covered the Nuremberg Trials as a cub reporter after serving during WWII and he’s the author of one of the PR industry’s most seminal works, The Business of Persuasion. To commemorate him, we are republishing a past podcast featuring Harold’s conversation with Becky Edwards, now CCO of Schneider Electric, at the 2018 Page Spring Seminar. Harold explains why he was bullish on the future of...
2020-01-1430 minThe New CCOA Conversation with Mike Wing, Page's AuthorAs The New CCO wraps up 2019, we sit down with Mike Wing, the lead writer of Page’s most seminal research reports, to discuss the common threads of the CCO role from our first publication in 2007 to the present. Mike’s been helping define Page’s perspective on the transformation of the CCO for over a decade. Most recently, he penned The CCO as Pacesetter, our report on the state of the CCO role and its way forward. Having surveyed a broad swath of Page membership and their teams, along with his years working alongside Jon Iwata at the...
2019-12-2323 minThe New CCODealing with Deepfakes - Danielle Citron, Boston UniversityDeepfakes are media that take a person in an existing image, video or audio and replace them with someone else's likeness using artificial neural networks. The nefarious application of this technology is wide-ranging, and worse, it’s spreading. More than ever, we must equip our enterprises with safeguards against malicious actors who seek to damage corporate reputation and tarnish trust among stakeholders. Professor Danielle Citron from the Boston University School of Law spoke at the Page Annual Conference to educate us about deepfakes, and we’re bringing you her lecture on this episode of The New CCO. Profe...
2019-12-1315 minThe New CCOThe Payment Platform with a Purpose - Franz Paasche, PayPalPurpose and values are often derided as corporate buzzwords or feel-good messaging. But for Franz Paasche, SVP of Corporate Affairs at PayPal, these foundational elements of corporate character are the lifeblood of the enterprise. They are what differentiates this financial disruptor from its peers. On this episode of The New CCO, Paasche discusses PayPal’s purpose to democratize financial services. From remittances for small businesses to cash advances for furloughed government workers during the shutdown earlier this year, PayPal lives by its purpose and makes it real through action. The company’s mission and values simila...
2019-11-1827 minThe New CCOUsing CommTech to Drive Revenue & Reputation - Dan Lochmann, Mitsubishi Heavy IndustriesHow do you build an entirely new global customer base for a business that has remained domestic throughout its entire existence? That’s the challenge that faced Mitsubishi Heavy Industries CCO Dan Lochmann when he was tasked with burnishing the company’s brand globally by CEO Seiji Izumisawa. MHI is a $40 billion B2B business that builds all kinds of large-scale heavy machinery from wind turbines to jets to rockets. In order to identify prospects and target them as core brand stakeholders, Lochmann and his team use CommTech, the emerging field within communications that takes inspiration from MarT...
2019-11-1216 minThe New CCOKPN’s Evolution and Mobile’s Next Frontier of 'Immersive Connectivity' - Maximo IbarraKPN is looking to the future of mobile networks and the digital infrastructure on which they will run. Recent CEO Maximo Ibarra discusses how the company is preparing for what he calls a new world of “immersive connectivity.” Ibarra discusses the future of interpersonal communication, starting with the next era of screens and the new features they will provide. He also dives into the emerging field of neurotechnology and brain-machine interfaces, such as Elon Musk’s Neuralink. Ultimately, Ibarra describes how the company itself is transforming to meet the needs of a rapidly changing and perpetually disrupted industr...
2019-10-0824 minThe New CCOThe CCO as Pacesetter - Roger Bolton, Aedhmar Hynes & Jon Iwata, PageOn this episode, we take you inside our new research report, The CCO as Pacesetter, with the research leaders: Roger Bolton, Aedhmar Hynes and Jon Iwata. Together they visited nearly 30 countries, speaking to over 200 senior communications leaders. Those conversations shaped a new perspective on how and why the role of the CCO is at a pivotal moment. Above all, the CCO is a crucial leader in enterprise transformation, which is in many cases an existential proposition for their companies. Through our research, we introduce a new wrinkle to traditional stakeholder engagement models through CommTech. We al...
2019-09-2343 minThe New CCORecruiting the Next CCO - Bill Heyman, Heyman Associates / Jennifer Doidge, Russell ReynoldsOn this edition of The New CCO, we invite Bill Heyman, Founder & CEO of Heyman Associates, and Jennifer Doidge, Executive Search & Assessment Consultant with Russell Reynolds, to discuss hiring for the CCO role and how it is evolving. The two leaders of premier executive search firms give us a window into the search process: what CEOs are looking for in a CCO and how the relationship differs from other C-suite functions. Thank you for listening! If you like what you hear, subscribe on iTunes, Google Play, Spotify, or wherever you get your podcasts. Spe...
2019-08-2121 minThe New CCOCelebrating a Legend - Harold Burson, BCWLast week, Harold Burson announced he will return to his childhood home of Memphis, TN, after seven decades of living in New York while leading one of the world’s largest and most successful PR agencies. At 98 years young, Harold is a larger-than-life icon of public relations - he’s the Founding Chairman of Burson-Marsteller, a predecessor firm to Burson Cohn & Wolfe - and, to this day, imparts visionary wisdom regarding the industry and its future. On this edition of The New CCO, we revisit a conversation from the 2018 Page Spring Seminar between Harold and Becky Edwards, now...
2019-07-2230 minThe New CCORemodeling an Automotive Industry Icon - Tony Cervone, General MotorsOn this edition of The New CCO, we bring you our conversation with General Motors CCO Tony Cervone from the 2019 Page Spring Seminar. Interviewed by former IBM Chief Brand Officer and SVP Jon Iwata, Tony discusses the brand transformation effort he’s leading at GM alongside CEO Mary Barra. Facing disruption from new players such as Lyft, Uber, and Tesla, GM has had to rethink everything from its business model to its role in society. Tony has led the redefinition of the enterprise, starting with its brand and culture. He, along with GM’s senior leadership team, deve...
2019-06-2422 minThe New CCOConcentrating on CommTech - Daniel Jörg, Farner ConsultingIn the past, Communications was largely media relations and speechwriting. While technology has helped make our function more strategic and impactful, we are on the cusp of a major transformation of how it works - what our teams look like, the roles it includes, the skills it requires, and the ways it operates. On this edition of The New CCO, we discuss the emerging notion of CommTech with one of its pioneers, Daniel Jörg, Head of Digital Marketing & Research at Farner Consulting in Zurich. Daniel has spent the last 20 years taking the Communications function through a p...
2019-06-1040 minThe New CCOUpskilling a Workforce - Reggie Walker, PwCEnterprises face severe disruption, whether via technology, business model, new competition, etc. Indeed, in order to keep up, organizations must answer fundamental questions about the nature of their business, starting with their people. “What kind of culture do we need to compete in our industry? What does it look like, feel like, sound like? What are the base skills our people possess? Where do they come from?” These are some of the questions Reggie Walker, Chief Commercial Officer at PwC, has wrestled with while helping to lead the enterprise's communications function over the past three years. He’s also...
2019-04-2918 minThe New CCOThe Consumerization of Work - Alan Marks, ServiceNowWith AI & automation poised to change the very nature of work, we welcome Alan Marks, CCO at ServiceNow, to join us for a discussion on his vision of the 21st-century office. He describes the consumerization of work, what automation really means for the future economy, and why establishing meaningful purpose and culture within the enterprise is more important than ever. Thank you for listening! Please subscribe to make sure you don't miss an episode. Special thanks go to The Home Depot and Rivet Smart Audio for making this season of The New CCO possible.
2019-02-1924 minThe New CCOIf, When, & How to Engage on Social Issues - Paul Argenti, Dartmouth College/Linda Rutherford, Southwest AirlinesAt this year's Annual Conference, Page welcomed to the stage Paul Argenti, Professor of Corporate Communications at Dartmouth College's Tuck School of Business. Paul led a session titled, "If, When, and How to Engage." The session strove to answer the basic question: What's the playbook for companies as they weight the risk & reward of engaging around social issues? Paul welcomed to the stage Linda Rutherford, SVP and CCO at Southwest Airlines. Linda presented the "traffic light model" she and her team developed to streamline the decision-making process around engagement. On this episode of The New C...
2018-12-2123 minThe New CCOFlight 1380 & Guiding a Brand Through Tragedy - Linda Rutherford, Southwest AirlinesOn this edition of The New CCO, we welcome Southwest Airlines SVP & CCO Linda Rutherford to tell the fateful story of Flight 1380 and April 17, 2018. She takes us through the minutiae of that day, from first learning the breathtaking circumstances surrounding the airline's lone passenger fatality in company history, to the heroic actions of the plane's crew. She details how her communications function played a role in shaping national dialogue in the wake of the tragedy, and why Southwest Airlines was uniquely equipped to emerge from the tragedy with brand intact. Thank you for listening! Please s...
2018-12-0344 minThe New CCOFrom the Brewery to the Community - Carlos Brito, CEO, Anheuser-Busch InBevAt this year's Annual Conference, Page welcomed to the stage Carlos Brito, CEO of Anheuser-Busch InBev. Brito, one of the consensus most admired CEOs in the world, described how AB InBev transformed from a profit-driven company to a well-rounded, societally influential, and community-building organization. He discussed AB InBev's award-winning #NoExcuse campaign and its sustained push to conquer the issue of domestic violence. He also touches on InBev's partnership with Water.org and social value proposition at-large. Brito was interviewed by William Lewis, CEO of Dow Jones and Publisher of The Wall Street Journal. Thank you f...
2018-11-1224 minThe New CCOFrom Tragedy to Activism - The Students of Marjory Stoneman Douglas High SchoolAt this year’s Annual Conference, Page welcomed four students from Marjory Stoneman Douglas and the March For Our Lives movement: Sari Kaufman, Casey Sherman, Delaney Tarr and Sofie Whitney. Each described her journey from tragedy to activism, urging our membership to take part in the cause and establish voting incentives for both their employees and external stakeholders alike. This edition of The New CCO podcast features the discussion with those students. Thank you for listening! Please be sure to subscribe to make sure you don't miss an episode on iTunes or Google Play. ...
2018-10-1731 minThe New CCOBuilding an Agile Communications Function - Joe Carberry, Charles SchwabOn this edition of The New CCO, we welcome Joe Carberry, SVP and Head of Communications at Charles Schwab. Joe explains how Schwab expresses its unique differentiating identity within the financial sector, from building a strong culture to realizing the firm's corporate purpose. Joe also discusses how he and his team have adopted Agile methodology, borrowing from the tech community, as well as Schwab's Main Street roots. Thank you for listening! Please be sure to subscribe to make sure you don't miss an episode: iTunes: itunes.apple.com/us/podcast/page-…d1212422149?mt=2 Google Play: play...
2018-09-0920 minThe New CCOThe Next Evolution of Page - Aedhmar Hynes, Page ChairOn this edition of The New CCO, we speak with Aedhmar Hynes, CEO of Text100 and Chair of Page. She explains the recent Page rebrand, why it was essential to move the organization forward and the opportunities we hope to create through the new Page. Thank you for listening! Please be sure to subscribe to make sure you don't miss an episode: iTunes: itunes.apple.com/us/podcast/arthu…d1212422149?mt=2 Google Play: playmusic.app.goo.gl/?ibi=com.googl…o-pr-mu-pod-16 Special thanks go to The Home Depot and Rivet Smart Audio for making...
2018-08-2017 minThe New CCOThe Responsibility of Social Media Platforms - Melissa Selcher, LinkedInOn this edition of The New CCO, we speak with Melissa Selcher, LinkedIn's Vice President for Brand, Communications, and Social Impact. She describes the critical role the Communications function plays in the social giant's operations, from crisis prevention and response to content curation and production. 3:28 - Privacy and the impact of the Cambridge Analytica scandal 6:10 - The CCO as an Integrator across the enterprise 9:04 - Social platforms as publishing companies 12:19 - The social value of social media 16:13 - On brand and reputation, and managing both 17:06 - The future of the Communications function Thank you for...
2018-07-2219 minThe New CCOMobilizing Corporate Purpose - Jin Montesano, LIXILJin Montesano, Chief Public Affairs Officer of LIXIL, a global housing and building company discusses social purpose with Eliot Mizrachi. She talks about the inherent social value the company creates and how it is a unifying force that gives meaning to the work of more than 70K employees across the globe.
2018-07-0318 min
Fast PitchFast Pitch Finale!This is it! The Top 8 presenters compete, winners are chosen, and Jason Elk and Jesse Betend break it all down. To watch full videos of all of the pitches visit svpchicago.org.
2018-06-0740 minThe New CCOThe Technology Changing the OfficeThis is the final episode in our three-part series about the technologies fundamentally changing the way we communicate. Last week, we discussed the technologies reshaping culture. This time, we're examining the technologies transcending culture and reshaping the workplace.We revisit our panelists at this year's Page Spring Seminar: Alan Marks (Service Now, moderator), Dave Wright (Service Now), Lulu Cheng Meservey (TrailRunner International), and R.J. Pittman (eBay).Special thanks to The Home Depot and Rivet360 for their help in producing this podcast.
2018-06-0414 minThe New CCOOverhyped TechWe’re constantly bombarded by game-changing technologies but how can we separate the noise from the signal and make smart decisions about which ones are right for our enterprises? Leaders from eBay, ServiceNow and TrailRunner International weigh in.
2018-05-2214 minThe New CCOUnderstanding Blockchain: Threat or Opportunity? - Part IIThis is part 2 of a series of podcasts exploring the question, "Is your organization future-proofed?" In this episode, world-renowned experts explain what blockchain means for CCOs specifically, and how best to capitalize on the massive change it will undoubtedly bring.
2018-05-1429 minThe New CCOUnderstanding Blockchain: Threat or Opportunity? - Part IWorld-renowned experts break down blockchain, explore how it will disrupt business and the economy and why it might be one of the largest communications opportunities in the history of mankind. This is part I of a series of podcasts exploring the question, "Is your organization future-proofed?" Next week: what blockchain means for CCOs specifically, and how best to capitalize on the massive change it will undoubtedly bring.
2018-05-0229 minFast PitchElimination RoundWe announce the top 8 finalists for the Fast Pitch showcase on May 8th as Jason and Alex recap the 3rd round eliminations. See the live pitches and support these 8 inspiring nonprofits on May 8th, 2018 6-8:30 pm @Uptake (600 W Chicago Ave). The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-05-0256 minThe New CCOThe New CCO - Season Two TeaserThe New CCO is back! From blockchain to social purpose and beyond, hosts Stacey Tank and Eliot Mizrachi explore the potential pitfalls and opportunities of a rapidly shifting industry. Here's a sneak peek at what's coming in 2018.
2018-05-0101 minFast PitchCradles to Crayons' Fast PitchOn this episode, the pitch from Bernard Cherkasov with Cradles to Crayons.Cradles to Crayons provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive – from winter boots, to books and school supplies. We provide everything for free by engaging and connecting communities that have with communities that need.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgS...
2018-04-1308 minFast PitchProject Exploration's Fast PitchOn this episode, the pitch from Natasha Smith-Walker with Project Exploration.Project Exploration's mission is to make science accessible to the public—especially minority youth and girls—through personalized experiences with science and scientists.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-04-1308 minFast PitchTHRIVE's Fast PitchOn this episode, the pitch from Sandra Abrevaya with Thrive Chicago.Thrive Chicago organizes more than 600 individuals, representing nearly 200 organizations, committed to working together to support children on their path to adulthood and make systemic changes for Chicago’s youth.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-04-1308 minFast PitchUpWorld's Fast PitchOn this episode, the pitch from Melvin Hayes with UpWorld.UpWorld is committed to rebranding, rebuilding and revitalizing the Chicago Community by facilitating ongoing collaborations between schools and residents.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-04-1307 minFast PitchSarah's Circle's Fast PitchOn this episode, the pitch from Katherine Ragnar with Sarah’s Circle.Sarah’s Circle is a refuge for women who are homeless or in need of a safe space. By providing life necessities, housing, case management, clinical and social services, they encourage women to empower themselves by rebuilding both emotionally and physically.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a pro...
2018-04-1310 minFast PitchMAPSCorps' Fast PitchOn this episode, the pitch from Andres Alvear with MAPScorp.In the digital world we live in, we rely constantly on online information like google maps. But often, those services are missing crucial information about where to go for the resources we need most. MAPSCorps engages youth to close the information gap in underserved communities, so people can access the resources every one of us need to do good, stay well and live long.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get y...
2018-04-1307 minFast PitchNew Moms' Fast PitchOn this episode, the pitch from Jenna Hania with New Moms.New Mom’s helps support, well, new moms, who are going through a huge life transformation. Young mothers and their children can find safe and stable housing, a path to employment, and the tools they need to learn and develop strong parenting skills, ultimately interrupting the cycle of poverty for not one, but two generations.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out mor...
2018-04-1307 minFast PitchCodeNow's Fast PitchOn this episode, the pitch from Mike McGee and CodeNow.CodeNow empowers high school students to solve meaningful problems through coding -- by teaching them the tools to make the world a better place through technology, design and businessLet's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-04-1314 minFast PitchLEAP's Fast PitchOn this episode, the pitch from Nina V. Smith with LEAP (Language Empowers All People).LEAP aims to bridge the language gap and give under-served children and teens an opportunity to increase their quality of life.With research-driven language and literacy development programs.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-04-1307 minFast PitchCircEsteem's Fast PitchOn this episode, the pitch from Dan Roberts with CircEsteem.CircEsteem's mission is to unite youth from diverse racial, cultural, and economic backgrounds and to help them build self-esteem and mutual respect through the practice and performance of circus arts. Part of that, is a targeted program aimed at curbing of gang violence. This program works with two community schools located in opposing gang territories, and brings youth from both together to develop and perform a circus show for their community.Let's get to the pitch! The Fast Pitch Showcase is M...
2018-04-1308 minFast PitchHFS Chicago Scholars' Fast PitchOn this episode, the pitch from Desirée Pepper-Vanzant with HFS Chicago Scholars.HFS Chicago Scholars provides financial assistance and mentoring to economically disadvantaged Chicago inner-city high school students who show academic and leadership promise.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-04-1308 minFast PitchCommon Threads' Fast PitchOn this episode, the pitch from Allison Liefer with Common Threads.Common Threads brings health and wellness to children, families and communities through cooking and nutrition education. Not only combating the rising number of diet-related diseases, but also cultivating a culture that embraces a healthier lifestyle and celebrates diversity through food.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a p...
2018-04-1307 minFast PitchLadies of Virtue's Fast PitchOn this episode, the pitch from Jamila Trimuel with Ladies Of Virtue.Ladies Of Virtue is dedicated to improving the lives of young women, ages 10 to 18, in underserved communities, fostering personal discovery, strength of character and a spirit of excellence.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-04-1305 minFast PitchCenter For Advancing Domestic Peace's Fast PitchOn this episode, the pitch from Alondra Montes with the Center for Advancing Domestic Peace.The Center works with people who abuse to stop their domestic violence, take responsibility for their behavior, create healthy relationships.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rivet360
2018-04-1307 minFast PitchAbout Face Theatre's Fast PitchOn this episode, the pitch from Dylan Toropov with About Face Theater.About Face Theater began in response to the lack of lesbian, gay, bisexual, and transgender voices in the American theater -- and use their work to start difficult conversations: calling out bullying and harassment, increasing inclusion and understanding, and valuing diversity and intersecting identities.Let's get to the pitch! The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago F...
2018-04-1311 minFast PitchWelcome to Fast PitchOn our first episode, a peek into the minds of the coaches! SVP Chicago Partners and Fast Pitch Chicago co-founders Alex Buck and Jason Elk break down what our new contestants can expect, and what it will take to impress the judges. Plus, we hear from previous Fast Pitch contestants Wilonda Cannon, May Tsupros, and DeAnna “Deals” McLeary-Sherman.The Fast Pitch Showcase is May 8th at Uptake.Get your tickets now!Find out more about SVP Chicago: www.svpchicago.orgSVP Chicago Fast Pitch is a production of SVP Chicago and Rive...
2018-04-1216 min