Shows
Finding Our Way58: AI is a Stress Test for Your UX: What Cracks Will It Show?
Show Notes
Jesse and Peter explore how AI is revealing the true value proposition of design teams. They discuss why “whoever controls the prompt controls the product” and why design leaders must understand their organization’s expectations before embracing AI. The more things change, the more they stay the same—AI may be new, but the fundamentals of design leadership remain critical.
Jesse’s presentation “The Elements of UX in the Age of AI” is now available as a digital download. Get your copy today.
Peter has just launched his masterclass “UX/Design Leadership Demys...2025-05-0252 min
Finding Our Way57: On Being a Chief Experience Officer (ft. Amy Lokey)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: Welcome to the next phase. Joining us today to talk about what’s next for design is Amy Lokey, Chief Experience Officer for the enterprise software platform, ServiceNow. We’ll be talking about building a team that unifies product experience with customer experience, defining experience metrics that actually matter, investing in her own...2025-04-1353 min
Finding Our Way56: Design’s Role in the Evolution of Product Management (ft. Sara Beckman)
Transcript
Jesse: Hey everybody, it’s Jesse James Garrett here. I wanted to let you know before we get into the show, we’ve got a special event coming up this week on Friday, March 28th, we are celebrating the 25th anniversary of the elements of user experience with a live 90 minute virtual seminar at 8:00 AM Pacific, 11:00 AM Eastern.
I will be talking about the elements of UX in the age of AI. We’ll be looking at the connections between the history of user experience design, and the future of artificial intelligence. You do not wa...2025-03-2357 min
Finding Our Way55: The Maker Mindset Connecting Product, Design, and Engineering (ft. Todd Wilkens)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: Welcome to the next phase. Joining us today to talk about what’s next for design is Todd Wilkens, part of our leadership at Adaptive Path years ago, who has gone from design leadership to product leadership to fully integrated leadership of design, product, and technology. He’ll talk with us about his...2025-03-0853 min
Finding Our Way54: At the Intersection of Design and Business, Be The Anomaly (ft. Roger Martin)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: Welcome to the next phase. Joining us today to talk about what’s next for design is business strategist Roger L. Martin, former Dean of the University of Toronto’s Rotman School of Management, who advanced the conversation about design and business with his influential work in the late 2000s.
We’ll ta...2025-02-0849 min
Finding Our Way53: Leading Design Through Continual Evolution (ft. Peter Skillman)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: Welcome to the next phase. 2025 is the 100th anniversary of the Centralized Design Group at Dutch manufacturing powerhouse Philips. Current Head of Philips Design, Peter Skillman, joins us to share lessons from Philips’ century of design innovation, from light bulbs to the compact disc to healthcare technology.
We’ll also talk about the cu...2025-01-0457 min
UXLx TalksDesign for Engagement with Jesse James GarrettWhether you design websites or shopping malls, hospitals or mobile phones, you're designing for people, and people want to be engaged by the products and services in their lives. But human engagement comes in many different forms, and traditional design practices don't say much about creating engagement. As design evolves toward delivering integrated experiences across media, designers need ways to understand modes of engagement and mechanisms for creating it. In this presentation, Jesse James Garrett looks at ways the designers of all kinds of products and services can maximize the human engagement of their work.2024-12-1128 min
Finding Our Way52: Design at a Crossroads (ft. Audrey Crane)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: Welcome to the next phase. Joining us today to talk about what’s next for design is veteran Silicon Valley design and product strategy consultant Audrey Crane, who will share her perspective on the changing mandates for design among her clients, the power that consultants wield that in house teams don’t, and why sometimes t...2024-12-0145 min
Finding Our Way51: Design-led Innovation in Emerging Markets (ft. Gaurav Mathur)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: Welcome to the Next Phase. On today’s show, we’re joined by Gaurav Mathur, VP of Design for Indian e-commerce giant Flipkart. He’ll share with us his perspective on the big issues facing design leaders in India today, including hiring and training for junior designers, as well as design leaders making the case...2024-11-2043 min
Finding Our Way50: Balancing Design and Business as a Utopian Pragmatist (ft. Leslie Witt)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: Welcome to the Next Phase. Joining us to talk about what’s next for digital product design is Leslie Witt, chief product and design officer for mental health care platform Headspace. Along the way, she’ll share with us her journey from designer to design leader to P&L business leader, she’ll also talk...2024-10-2657 min
Finding Our Way49: Unraveling Complexity in Product Development (ft. John Cutler)
Transcript
This transcript is auto-generated and lightly edited. Apologies for any mistakes.
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: Welcome to the next phase.
Joining us to talk about what’s next for digital product design is John Cutler, veteran product manager and product management consultant. Along the way, we’ll discuss what product leaders know that design leade...2024-10-081h 03
ReconsideringEpisode 41: Taking an adaptive career path with Jesse James Garrett
In this special, live episode from the Config conference at the Moscone Center in San Francisco, Jesse James Garrett recounts his significant career co-founding Adaptive Path, pioneering foundational processes in software design, and navigating strange waters as his company was sold to Capital One. Just as he was finding his footing as a design executive coach, he got a cancer diagnosis that reshaped his view on work and life. Now on the other side of cancer, he shares what he learned.
Transcript and show notes: http://reconsidering.org
2024-10-0145 min
Finding Our Way48: Leading Design from IDEO to In-house (ft. Anne Pascual)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: On today’s show, Anne Pascual, VP and Head of Design for European fashion e-commerce giant Zalando, joins us to talk about driving innovation in a mature product category, the differences between leading design for an agency and leading design in-house, and creating a culture of trust at scale.
Peter: Thank you so...2024-06-2950 min
Finding Our Way47: Seeking Balance (ft. Koji Pereira)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: On today’s show, Koji Pereira, Chief Design Officer for Brazilian fintech Neon, joins us to talk about his career journey from Brazil to Silicon Valley and back again, finding the balance between speed and quality, and strategies for making the design team and the design process more inclusive.
Peter: Thank yo...2024-05-1849 min
Finding Our Way46: Leading with Clarity (ft. Vuokko Aro)
Transcript
This transcript is auto-generated and lightly edited. Some errors may remain.
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: On today’s show, Vuokko Aro, VP of Design for the UK’s popular digital-only bank Monzo, joins us. We’ll talk about shifting your design approach as your company scales, building a true peer relationship with product leadership, and creating...2024-05-0552 minFinding Our Way45: The Phase Shift
Transcript
This transcript is auto-generated, and then hand-edited. It may contain some errors.
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: On today’s show, design leaders are feeling some major shifts in the landscape these days. In the wake of COVID and sweeping industry layoffs, leaders are facing difficult questions about the value of design, both from inside and outside t...2024-04-2447 min
Finding Our Way44: The Mindful Executive (ft. Christina Goldschmidt)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: On today’s show, in a conversation recorded in November 2023, Christina Goldschmidt reflects on her first 60 days on the job as the newly appointed VP of product design for the music industry giant Warner Music Group. She offers thoughts on getting up to speed and finding early success as an incoming leader, profili...2024-03-2551 min
Finding Our Way43: Leading Enterprise UX for LEGO Group (ft. Rebecca Nordstrom)
Transcript
[This transcript is auto-generated and lightly edited. Please forgive any copy errors.]
Jesse: I’m Jesse James Garrett,
Peter: and I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: On today’s show, one of the largest scale and highest precision plastics manufacturing operations in the world belongs to Denmark’s LEGO Group. LEGO’s Rebecca Nordstrom leads the team designing the software they use to produce thos...2024-03-0949 min
Finding Our Way42: Leading From Trust (ft. Cynthia Savard Saucier)
Transcript
[This transcript is auto-generated and lightly edited. Please forgive any copy errors.]
Jesse: I’m Jesse James Garrett,
Peter: And I’m Peter Merholz.
Both: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership,
Jesse: On today’s show, Cynthia Savard Saucier, co-author of the book Tragic Design and VP of UX for the Canadian e-commerce giant Shopify, joins us to talk about what’s worth fighting for and what’s not, sharpening t...2024-02-2352 min
UFO - Extraterrestrial RealityOpinion: Garrett Graff’s New UFO Book is Designed to DeceiveA review of the new book published by establishment darling Garrett Graff called, “UFO: The Inside Story of the U.S. Government’s Search for Alien Life Here - and Out There,” is presented.
Links/Sources:
UFO: The Inside Story of the U.S. Government's Search for Alien Life Here - and Out There by Garrett M. Graff: https://amzn.to/4bDLZkE
...2024-02-1649 min
Finding Our Way41: Leading Experience Design for the Military (ft. Colt Whittall)
Transcript
What follows is a lightly edited transcript produced by our podcast software. It may retain some textual glitchiness.
Jesse: I’m Jesse James Garrett,
Peter: And I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: Navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership.
Jesse: On today’s show, “mission critical” takes on a whole new meaning when you’re the Chief Experience Officer for the United States Air Force. The first person to take on that role, Col...2024-02-0543 min
Finding Our Way40: The Cross-Trained Design Leader (ft. Rajat Shail)
Transcript
Jesse: I’m Jesse James Garrett,
Peter: And I’m Peter Merholz.
Jesse: And we’re finding our way,
Peter: navigating the opportunities
Jesse: and challenges
Peter: of design and design leadership.
Jesse: Hardware design, software design, package design, experience design. Rajat Shail oversees all of it for home automation company Vivint. Rajat joins us to share what he’s learned about managing design as a holistic function, the benefits and pitfalls of using design thinking training to engage executives, and what to do when your manda...2024-01-1955 min
Brave UX with Brendan Jarvis 🇺🇦Jesse James Garrett - Flying the Jolly Roger While Sailing With the Navy (episode #95 from the archive)This is a special archived episode of Brave UX.
Jesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines.
Highlights include:
How are UX designers like classical composers?
What is the role of personal preference in design?
Should design leaders leave strategy to product leaders?
Is design leadership about actively resisting the status quo?
What have you learned as a result of the “no’s” in your career?
======
Who is Jesse James Garrett?
Jesse...2023-12-251h 02
Aurelius PodcastEpisode 62: The Reality and Challenges of Being a Design Leader with Jesse James GarrettAurelius Podcast - Episode 62 highlights with Jesse James Garrett:
- Discussing The Elements of User Experience and its impact
- Defining and communicating the value proposition of design
- What being a design executive and design leader actually looks like
- Steps for success in a design leadership role
- The importance relationship building in design leadership2023-11-1751 min
Tent Talks by Chicago CampsTent Talks Featuring: Jesse James GarrettIn this insightful session, Jesse James Garrett, a visionary in the field, delves into the intricacies of design leadership amidst the dynamic interplay between executive expectations and team aspirations. He reflects on the evolution of design leadership, the spectrum of design maturity, and provides a nuanced understanding of navigating leadership responsibilities.Balancing Needs and Expectations:Acknowledgment of design leaders as a unique bunch, learning on the job due to a lack of formal education in design leadership.The "design leadership playbook" is an amalgamation of trials, errors, successes, and failures over the last two decades.Importance...2023-10-2513 min
The Garrett Ashley Mullet ShowAs For Me and My House, We Will Serve the Lord“Now therefore fear Yahweh and serve him in sincerity and in faithfulness. Put away the gods that your fathers served beyond the River and in Egypt, and serve Yahweh. And if it is evil in your eyes to serve Yahweh, choose this day whom you will serve, whether the gods your fathers served in the region beyond the River, or the gods of the Amorites in whose land you dwell. But as for me and my house, we will serve Yahweh.”
- Joshua 24:14-15
This Episode’s Links:
(All timestamps offset by 24-se...2023-08-261h 45The Garrett Ashley Mullet ShowPlaying God Versus Being Exalted By God“On that day Yahweh exalted Joshua in the sight of all Israel, and they stood in awe of him just as they had stood in awe of Moses, all the days of his life.”
Joshua 4:14
This Episode’s Links:
(All timestamps offset by 24-seconds)
00:00 – Joshua 4
03:34 – Thoughts on the Reading
17:53 - Ne-Yo Slammed Online After Caving To Left-Wing Pressure Over Transgender Parenting Comments – Daily Wire News
20:48 - Ne-Yo Walks Back Apology From His ‘Publicist’: ‘I Did Not Apologize For Having An Opinion On This Matter’ – Daily Wir...2023-08-081h 10The Garrett Ashley Mullet ShowIf There Was Hope for Rahab, There Is Hope For America Too“Before the men lay down, she came up to them on the roof and
said to the men, “I know that Yahweh has given you the land, band that the fear of you has fallen upon us, and that all the inhabitants of the land melt away before you. For we have heard how Yahweh dried up the water of the Red Sea before you when you came out of Egypt, and what you did to the two kings of the Amorites who were beyond the Jordan, to Sihon and Og, whom you devoted to destruction. And gas soon as w...2023-08-051h 38The Garrett Ashley Mullet ShowLevirate Marriage, and Two Kinds of Measures for Miscellaneous Laws“You shall not muzzle an ox when it is treading out the grain.
Deuteronomy 25:4
This Episode’s Links:
(All timestamps offset by 24-seconds)
00:00 – Deuteronomy 25
03:05 – Thoughts on the Reading
32:59 – Levirate Marriage – Wikipedia
39:29 - Joe Biden appointed a major Democrat donor to a top government position who also just happened to buy some of Hunter's "artwork" – Harris Rigby,
NTB
47:26 - McConnell Freezes Up During Press Conference, Trolls Biden After Returning – Ryan Saavedra, DW
54:39 - 'Not you again': Elon Musk respon...2023-07-281h 18The Garrett Ashley Mullet ShowPlay as a Medium of Learning, and Reviewing 'Brainwashed' by Ben ShapiroWhen the Canaanite, the king of Arad, who lived in the Negeb, heard that Israel was coming by the way of Atharim, he fought against Israel, and took some of them captive. And Israel vowed a vow to Yahweh and said, “If you will indeed give this people into my hand, then I will devote their cities to destruction."
And Yahweh heeded the voice of Israel and gave over the Canaanites, and they devoted them and their cities to destruction. So the name of the place was called Hormah.”
Numbers 21:1-2
"The ris...2023-06-132h 30
Finding Our Way39: Reflections on the State of Design Leadership (Season 3 finale)
Jesse and Peter drink a “Warp Core Breach” at the Star Trek Experience, 2007. Photo by Leisa Reichelt.
In this episode, Peter and Jesse reflect on the conversations they had with senior design leaders, the themes that emerged, the challenges facing design leaders today, and our hope for a brighter future.
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Together: And we’re finding our way…
Peter: …navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, for our se...2023-05-3155 minThe Garrett Ashley Mullet ShowReviewing 'Weapons of Mass Instruction' by John Taylor GattoAnd when Moses went into the tent of meeting to speak with Yahweh, he heard the voice speaking to him from above the mercy seat that was on the ark of the testimony, from between the two cherubim; and it spoke to him. - Numbers 7:89This Episode's Links: Musk Shreds The ‘Laptop Class’: ‘Get Off The God-D*** Moral High Horse With Work From Home Bulls***’ - Daily Wire News North Dakota Man Pleads Guilty To Manslaughter After Hitting Teen He Feared Was Linked To ‘Republican Extremist Group’ - Leif Le Mahieu...2023-05-211h 44The Garrett Ashley Mullet ShowHow God Being a God of Order Should Inform the Christian's Political PhilosophyYahweh spoke to Moses and Aaron, saying, “The people of Israel shall camp each by his own standard, with the banners of their fathers’ houses. They shall camp facing the tent of meeting on every side."
- Numbers 2:1-2
There are six things that Yahweh hates, seven that are an abomination to him:haughty eyes, a lying tongue, and hands that shed innocent blood,a heart that devises wicked plans, feet that make haste to run to evil,a false witness who breathes out lies, and one who sows discord a...2023-05-141h 37The Garrett Ashley Mullet ShowReviewing 'The Moral Case for Fossil Fuels' by Alex Epstein"Who is wise and understanding among you? By his good conduct let him show his works in the meekness of wisdom. But if you have bitter jealousy and selfish ambition in your hearts, do not boast and be false to the truth. This is not the wisdom that comes down from above, but is earthly, unspiritual, demonic. For where jealousy and selfish ambition exist, there will be disorder and every vile practice. But the wisdom from above is first pure, then peaceable, gentle, open to reason, full of mercy and good fruits, impartial and sincere. And a harvest of right...2023-04-211h 59
Finding Our Way38: The Craft-led Design Executive (ft. Tim Allen)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, we are talking with Tim Allen, Global Head of Design and Research for Instacart, about the leader’s relationship to the craft of design, the balance between creative and operational leadership, and how growing up as a Black child in rural Japan has shaped his thinking about inclusion in design.
Peter: Well, Tim, we’re...2023-04-1243 minThe Garrett Ashley Mullet ShowIf Anyone Sins In Not Testifying, Though He is a Witness…“If anyone sins in that he hears a public adjuration to testify, and though he is a witness, whether he has seen or come to know the matter, yet does not speak, he shall bear his iniquity; Or if anyone utters with his lips a rash oath to do evil or to do good, any sort of rash oath that people swear, and it is hidden from him, when he comes to know it, and he realizes his guilt in any of these;When he realizes his guilt in any of these and confesses the sin he...2023-04-111h 16The Garrett Ashley Mullet ShowUnequal Weights and Measures, and the Prosecution of Donald Trump"Yahweh called Moses and spoke to him from the tent of meeting, saying, “Speak to the people of Israel and say to them, When any one of you brings an offering to the Lord, you shall bring your offering of livestock from the herd or from the flock."- Leviticus 1:1-2"For rebellion is as the sin of divination, and presumption is as iniquity and idolatry. Because you have rejected the word of Yahweh, he has also rejected you from being king.”- 1 Samuel 15:23”The poor use entreaties, but the rich answer roughly."- Proverbs...2023-04-051h 23
Invisible Machines podcast by UX MagazineJesse James Garrett, Executive design leadership coach // Invisible Machines S1E6Robb and Josh welcome special guest Jesse James Garrett, legendary information architect and sought-after executive leadership coach. The three discuss the need for experience design in AI and how to get designers to the table.2023-03-3156 minThe Garrett Ashley Mullet ShowWhen the Narrative Must Not Be Questioned, Only Those Objecting Are"Go up to a land flowing with milk and honey; but I will not go up among you, lest I consume you on the way, for you are a stiff-necked people.”
- Exodus 33:3
"When you sit down to eat with a ruler,
observe carefully what is before you,
and put a knife to your throat
if you are given to appetite."
- Proverbs 23:1-2
This Episode's Links:
Uganda bans LGBT identity, wokies freak out - NTB Staff
This African White House co...2023-03-231h 52
Finding Our Way37: From Design Leadership to Product Leadership (ft. Che Douglas)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, Booking.com’s VP of Product and former VP of Design Che Douglas joins us to talk about the cultural and functional relationship between product and design, what it’s like to lead both as an integrated team, and the necessity of driving alignment in order to drive change as a leader.
Peter: Well...2023-03-2057 minThe Garrett Ashley Mullet ShowHow to Facilitate the Development of a Responsible and Educated Citizenry"How do we facilitate the development of a responsible and educated citizenry?"- ARC Survey, Q2This Episode's Links: This chick says out loud what every employer thinks when they see pronouns on a resume... - Holly Ash, NTB Boebert announces she’ll be a 36-year-old grandmother when her 17-year-old son’s partner gives birth - Bruce Finley, The Denver Post Jane Fonda literally suggests MURDERING pro-life politicians during an appearance on "The View." - Harris Rigby, NTB Christian School Girls’ Basketball Team Refuses To Play School With Boy On Roster. Associ...2023-03-151h 29The Garrett Ashley Mullet ShowTrue and False Fasting, Hegelian Dialectic, Time Person of the Year, and the J6 TapesIs not this the fast that I choose:
to loose the bonds of wickedness,
to undo the straps of the yoke,
to let the oppressed go free,
and to break every yoke?
Is it not to share your bread with the hungry
and bring the homeless poor into your house;
when you see the naked, to cover him,
and not to hide yourself from your own flesh?
- Isaiah 58:6-7 (ESV)
"But when you fast, anoint your head and wash your face...2023-03-081h 20
Finding Our Way36: The Chief Design Officer as Corporate Executive (ft. Jehad Affoneh)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, Jehad Affoneh, Chief Design Officer for the restaurant point of sales system Toast, joins us to talk about driving an experience strategy across functions beyond design, dealing with tricky executive stakeholders, and how his background in engineering informs his work now as a design leader.
Peter: Hi Jehad, great to have you here. Thank y...2023-03-0653 minThe Garrett Ashley Mullet ShowB.H. Liddell Hart Regarding Scipio Africanus and Richard Wurmbrand Versus Karl MarxMoses’ father-in-law said to him, “What you are doing is not good. You and the people with you will certainly wear yourselves out, for the thing is too heavy for you. You are not able to do it alone."
- Exodus 18:17-18
"It is said that at one of their meetings in the gymnasium Scipio and Hannibal had a conversation on the subject of generalship, in the presence of a number of bystanders, and that Scipio asked Hannibal whom he considered the greatest general..."
- The History of Rome from its...2023-03-051h 37The Garrett Ashley Mullet ShowFear Not, Stand Firm, and See the Salvation of the Lord“Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience.”
- C.S. Lewis
"Yahweh will fight for you, and you have only to be silent.”
- Exodus 13:14 (ESV)2023-03-021h 33The Garrett Ashley Mullet ShowDream On, Political Realism, About Avoiding WWIII At This Point“We all want progress. But progress means getting nearer to the place where you want to be. And if you have taken a wrong turning then to go forward does not get you any nearer. If you are on the wrong road progress means doing an about-turn and walking back to the right road and in that case the man who turns back soonest is the most progressive man."
- C.S. Lewis, The Case for Christianity
"Keep thy heart with all diligence; for out of it are the issues of life."...2023-02-211h 19The Garrett Ashley Mullet ShowHow to Say Augustine, and What to Do About Chronic InterruptersDon't quarrel about words. Do your best instead, since quarrelling is not it.
We want to presentable before our Maker as unembarrassed workers, where handling of the truth is concerned. But that takes conscious, sustained, intentional effort.
So don't get sucked into foolish, ignorant controversies. They lead to unnecessary conflict, and don't help anyone. But do be kind to everyone, able to patiently correct the folly and error of even your opponents, with gentleness.
Don't be childish and immature in the way you think. Be mature in your thinking.
Our God is...2023-02-131h 30The Garrett Ashley Mullet ShowVice News Panel On Being Asian in America, Bigotry Defined, and Wild Stories in GenesisHe said to them, “No, it is the nakedness of the land that you have come to see.” And they said, “We, your servants, are twelve brothers, the sons of one man in the land of Canaan, and behold, the youngest is this day with our father, and one is no more.”- Genesis 42:12-13 (ESV)"It is the glory of God to conceal things, but the glory of kings is to search things out."- Proverbs 25:2 (ESV)This Episode's Links: You've gotta watch this vir...2023-02-111h 37The Garrett Ashley Mullet ShowChristian Federalism or The Communist ManifestoIt may turn out that the Left in this country is bringing about their very own worst nightmare the more, rather than less, they succeed at getting what they thought they wanted, namely the abolition of Christian faith in the public square.
This Episode’s Links:
This thread on Christian Nationalism vs. Christian Federalism is the one you’ve been looking for – Joel Abbott, Not the Bee
WaPo says woke teachers are upset parents are preventing them from getting kids into their cult – Harris Rigby, Not the Bee
Check out the smirk on this man stumping for pedo...2023-01-271h 26
Finding Our Way35—The Actualized Design Executive (ft. Daniela Jorge)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, Chief Design Officer for PayPal, Daniela Jorge joins us to talk about leveraging the superpowers of a designer to tackle the challenges of a leader, the leader’s role in developing the skills of their team, and leadership lessons from her time spent, both inside and outside Silicon Valley.
Peter: Daniela, welcome to our sho...2022-12-1949 min
Product Momentum Podcast100 / The Emergence of Product + Design Leadership, with Jesse James Garrett
When UX design guru Jesse James Garrett first started out, user experience as we know it today wasn’t even a thing. Yet he remains among the most prominent voices in digital product design. As both witness and catalyst for more than 20 years, Jesse’s work in this space triggered much of the UX evolution and inspired the cultural change we’re now experiencing within our organizations. The emergence of product and design leadership has accelerated the ‘professionalization’ of traditional roles and has empowered teams to deliver better products and user outcomes.
As Jesse explains in this – the 100th ep...2022-11-2924 min
Design To Be ConversationJesse James Garrett: The key to leadership, authenticity and relationshipsJesse James Garrett has been one of the most prominent voices in digital product design for more than 20 years. His career highlights include co-founding the groundbreaking UX consultancy, Adaptive Path; writing the foundational book The Elements of User Experience, whose iconic five-plane model has become a staple of the field; and defining Ajax, the dynamic interaction model that transformed web technology and design in the Web 2.0 era. His work has been published in more than a dozen languages and he is a frequent keynote speaker on making designers and organizations more human-centered in their work.We dive...2022-11-0135 min
Insights UnlockedLeadership is just another design problem - Jesse James Garrett, Design Leadership CoachJesse James Garrett is a Design Leadership coach, author and speaker with over 25 years of experience in the UX industry. Jesse was part of the first wave of professional user experience designers and co-founder of one of the first user experience consultancies, Adaptive Path. In this episode, we talk with Jesse about what UX leadership needs in order to keep the industry thriving.2022-10-2513 minBrave UX with Brendan Jarvis 🇺🇦Jesse James Garrett - Flying the Jolly Roger While Sailing With the NavyJesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines.
Highlights include:
How are UX designers like classical composers?
What is the role of personal preference in design?
Should design leaders leave strategy to product leaders?
Is design leadership about actively resisting the status quo?
What have you learned as a result of the “no’s” in your career?
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Who is Jesse James Garrett?
Jesse is the Principal Leadership Coach of Intentional Associates, the executive design...2022-10-171h 02
Finding Our Way34: Design leadership to support organizational transformation (ft. Rachel Kobetz)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, Global Head of Design for Expedia Group Rachel Kobetz joins us to talk about staying connected to the work while keeping sight of the big picture, getting past zero sum thinking in building partnerships, and the importance of intentionality in leadership.
Peter: So Rachel, thank you so much for joining us today. Jesse an...2022-10-1056 min
Finding Our Way33: Leading Design in a Product World (ft. Greg Petroff)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show veteran design executive Greg Petroff, formerly of GE, and now head of design for Cisco Security, joins us to talk about how to be the first design executive in an organization, the role of design in defining products and transforming organizations, and some reasons for hope in the evolving relationship between design and engineering.
Peter: ...2022-09-181h 03
Finding Our Way32: The Intentional Design Executive (ft. Kaaren Hanson)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show Kaaren Hanson, chief design officer for Chase offers her perspective on what she had to learn and unlearn on the way to the C-suite, how the leadership challenge changes as you move up, and creating design teams that leave a lasting impact on their organizations.
Peter: Hi, Kaaren, thanks for joining us. I’ve bee...2022-09-061h 04
Finding Our Way31: Sustaining yourself as a design executive (ft. Katrina Alcorn, GM IBM Design)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Together: And we’re finding our way…
Peter: …navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, What’s it like to lead design for IBM? Katrina Alcorn knows. She’ll share with us a bit of the view from the top of one of the world’s largest design organizations. We’ll also talk about the role of design leader as organizational change maker, how to keep reserving space for creativity and p...2022-08-251h 01
So Many Sequels: A Movie PodcastThe Assassination of Jesse James by the Coward Robert Ford | Movie ReviewJosh, Garrett and David continue Pick-A-Pitt August with a review of Brad Pitt's 2007 film, "The Assassination of Jesse James by the Coward Robert Ford."2022-08-1533 min
Content Strategy InsightsJesse James Garrett: Author of The Elements of User ExperienceIn the late 1990s, as digital practices like web design and development emerged, experiences were being created and users were getting attention, but the practices that guided that work had not yet been articulated. That's when Jesse James Garrett wrote his book, The Elements of User Experience. After sharing his ideas in numerous client pitches and sketching them on whiteboards for his co-workers, Jesse collected his discoveries into a manuscript that would become the first textbook for the new field of UX design. https://ellessmedia.com/csi/jesse-james-garrett/2022-08-1531 min
Content Strategy InsightsJesse James Garrett: Author of The Elements of User Experience – Episode 123Jesse James Garrett
In the late 1990s, as digital practices like web design and development emerged, experiences were being created and users were getting attention, but the practices that guided that work had not yet been articulated.
That's when Jesse James Garrett wrote his book, The Elements of User Experience. After sharing his ideas in numerous client pitches and sketching them on whiteboards for his co-workers, Jesse collected his discoveries into a manuscript that would become the first textbook for the new field of UX design.
We talked about:
his content origins as a journalist and web writer and how...2022-08-1500 min
AI and Humans: Invincible InnovationWhat Every Design Leader Must Know? // Jesse James GarrettToday we’re going to talk about What Every Design Leader Must Know?
As someone who has been practicing design and UX for more than 20 years, I’m very excited about this talk.
My guest today is Jesse James Garrett, Design Leadership Coach
We will discuss:
- Why do you think human-centered design did not pave the way for human-centered enterprises?
- What are the challenges design leaders face today?
- How do you think Agile methodologies changed the UX impact on the product and enterprises?
More about Jess...2022-05-3144 minFinding Our Way30— Mailbag: UX maturity, conflict fatigue, and getting past imposter syndrome
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, Peter and I take a break from interviewing guests to ask each other some questions and answer a few of yours as well. Along the way we get into topics like organizational maturity, career trajectories, the role of diplomacy and leadership and connecting leaders to their true sense of purpose. That’s right. It’s time for t...2022-05-2548 min
Finding Our Way29: Listening with Intent (ft. Indi Young)
Transcript
[This transcript lacks the polish of some of our others. Please forgive!]
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, Adaptive Path co-founder and author of the forthcoming book, Time to Listen, Indi Young joins us. She’ll share some of what she’s learned from her career, giving organizations tools for empathy with their users and individuals, the skills to listen de...2022-05-1454 min
Finding Our Way28: The Leadership Ceiling (ft. Tim Kieschnick)
Transcript
Tim: So the first piece is to align around the shared purpose and you cannot have any successful change of any kind if you don’t have something about shared purpose.
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Together: And we’re finding our way…
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, recently retired design leader Tim Kieschnick offers insights from his 30 year career in design and innovation at the health care...2022-04-291h 02
Finding Our Way27: Choose Yourself—Making up your career path as you go (ft. Abby Covert)
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Together: And we’re finding our way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show information architect and author Abby Covert joins us. We’ll hear about her journey from consulting to in-house and back out again, what she’s learned along the way about burnout and work-life balance and her forthcoming book on the power of diagrams as tools for thinking.
Peter: Abby, Jesse, and I asked you...2022-03-2059 min
Finding Our Way26: Chief Design Officers and Design Executive Effectiveness (ft. Gordon Ching)
Transcript
¶This transcript is auto-generated. We try to clean it up, but quirks remain.
Peter: I’m Peter Merholz. ¶
Jesse: And I’m Jesse James Garrett, ¶
Together: And we’re finding our way… ¶
Peter: …navigating the opportunities and challenges of design and design leadership. ¶
Jesse: On today’s show, recently graduated master’s student Gordon Ching joins us to share some of the highlights of his thesis work, in which he studied a number of Chief Design Officers and other senior design executives. We talk about the challenges faced by t...2022-03-1255 min
DesignTeamWhat is the future of UX? With Jesse James Garrett | Good Morning UXWhat is the future of design?
In 2002, Jesse James Garret launched the book The Elements of User experience where he introduces us to five elements, which divide the design process into stages. Recently, He posted a controversial article talking about the current moment of the UX industry and the possible misunderstandings happening.
We decided to start this new project called Good Morning UX, an extension of another show called Bom Dia UX, with such special-international guests. Actually, we invited 6 professionals who are references for us and that have so much history in our industry.
2022-01-1132 min
Blockbusters and Birdwalks"The Assassination of Jesse James by the Coward Robert Ford" (2007)Pitt and Affleck nursemaid the modern celebrity and nearly fall in love. 2021-04-1811 min
The Hi-Lo Bro ShowThe Assassination of Jesse James by the Coward Robert Ford/The Outlaw Josey Wales - The Hi-Lo Bro Show - Ep 4 - April 2021This is the one where Richard recalls Bleeding Kansas, Garrett professes man-love for Clint, and revisionism is explained--sort of.2021-04-1655 min
The Informed LifeJesse James Garrett on Leadership and Information ArchitectureJesse James Garret is a renowned leader in the user experience design field. He’s a co-founder of the influential UX consultancy Adaptive Path and author of The Elements of User Experience. These days, Jesse coaches UX design leaders. In this conversation, we discuss the relationship between leadership and information architecture.Listen to the show Download episode 58Show notesJesse James Garrett’s website@jjg on TwitterJesse James Garrett on LinkedInThe Elements of User Experience: User-Centered Design for the Web and Beyond, 2nd Edition by Jesse James GarrettPeter Merho...2021-03-2829 minFinding Our Way25—The Reckoning
Transcript
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Together: And we’re finding our way
Peter: Navigating the opportunities and challenges of design and design leadership.
Jesse: Here we are at episode 25. We have had a whole bunch of interesting conversations that were just the two of us. We have had a whole bunch of interesting conversations that involved some other folks as well. We’ve definitely been chasing some threads. We have been following some emergent themes. And we’ve each had different things, I t...2021-01-2245 min
Finding Our Way24: Delving into digital design—craft, teaching, lessons from architecture, standards and certification (ft. Jorge Arango)
Transcript
Jorge: If you only think of your work as trying to make whatever you’re working on more engaging, or more usable, or more user friendly first and foremost, you are likely not taking in enough of the picture to do something that is going to be ultimately good for the world.
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re Finding Our Way
Peter: navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, author of t...2021-01-0547 min
Finding Our Way23–Make UX truly human-centered by addressing trauma, power, and other necessary and uncomfortable realities (ft. Vivianne Castillo)
Transcript
Vivianne: It was kind of a culture shock, honestly, to the switch into UX, this field that raves about how human-centered they are, and how little they talked about doing the personal work required to actually be human-centered.
Peter: I’m Peter Merholz,
Jesse: And I’m Jesse James Garrett,
Together: And we’re Finding Our Way
Peter: …navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, in a conversation recorded two days after the 2020 US Presidential election, as the votes were...2020-12-1054 min
Finding Our Way22: “Right problem, right solution, done right”—The Vanguard of User Research (ft. Jen Cardello)
Transcript
Jen: Dysfunction in scrum teams or in product teams starts at the very beginning. It starts when people don’t agree on the problem that they’re solving, never mind the solution that’s being designed.
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
And we’re Finding Our Way…
Peter: Navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, veteran UX research leader, Jen Cardello of Fidelity Investments, joins us to talk about building teams, building relatio...2020-11-1749 min
Finding Our Way21—Creativity, banishing inner critics, impostor syndrome, and systemic racism (ft Denise Jacobs)
Transcript
Denise: Feeling so full of what I was capable of, and so in love with what I was capable of that I thought, well, what else can I do? If I can accomplish this major thing, what other major things can I accomplish and can I give to the world of myself? And when I had that experience, I was like, that’s what I want to help people with.
I want to help people feel like this.
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
T...2020-11-0535 min
Finding Our Way20—The business model is the new grid, and other mindbombs (ft. Erika Hall)
Transcript
Erika: Most of what operates under the label of “design” right now is styling business models. It’s not actually design because you’re not making meaningful choices. The choices have been made. They’re outside your purview and designers are chasing after it, coloring in the boxes.
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Together: And we’re Finding Our Way…
Peter: …navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, veteran design consultant Erika Hall of Mule Des...2020-10-2744 min
Finding Our Way19 – Growth mindsets, vulnerability, sociopathy, totalitarianism… that escalated quickly (ft. Billie Mandel)
Transcript
Billie: The conditions that are required for a more just world line up as the same conditions that are required for a more successful, more creative, more innovative technology team.
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Both: And we’re finding our way…
Peter: …navigating the opportunities and challenges of design and design leadership.
Peter: On today’s episode of Finding Our Way is my good friend, Billie Mandel. Billie has an illustrious career in design leadership, and team coaching and UX teach...2020-10-2043 min
Cells and PixelsThe evolution of UX with Jesse James Garrett – Author, The Elements of UX (Founder of Adaptive Path, Ajax inventor, Ex: Capital One)I feel like this is another dream coming true. I talked with Jesse James Garrett, one of my favorite UX authors; he wrote in 2002: The Elements of User Experience. We talked about his history, from a writer to one of the founders of UX, his consultancy Adaptive Path and the acquisition by Capital One. We also found some time to chat about post-rock and his recent work as a coach for design leaders at jessejamesgarrett.com2020-10-1746 min
Finding Our Way18: How Agile and Scrum ruined product management, and other things (ft. Melissa Perri)
Transcript
Melissa: So, how do you learn, how do you instill a product culture when even your leadership doesn’t know what that means?
Intro
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Together: And we’re Finding Our Way,
Peter: Navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, despite some audio difficulties, product management consultant and educator Melissa Perri joins us to talk about the view of design from the product management side of the table...2020-10-0841 min
Finding Our Way17 – Design leadership lessons from bicycling (ft. Sally Carson)
Transcript
Cold Open
Sally: Reflecting on it now, I learned so much about my relationship with anger and it really helped me. You know, cause people are trying to kill you.
Intro
Peter: I’m Peter Merholz.
Jesse: And I’m Jesse James Garrett,
Both: And we’re Finding Our Way,
Peter: Navigating the opportunities and challenges of design and design leadership.
Jesse: On today’s show, design leader Sally Carson of Duo Security joins us to talk about her path to design leadership...2020-09-2946 minFinding Our Way16 – How can a designer grow in their career without becoming a manager? (and more)
In which Jesse and Peter dig into a few emerging trends we’ve seen in product design teams, including the rise of the senior individual contributor, the increasingly tangled relationship between design, engineering, and product management, and what it takes to lay the foundation for lasting change.
Transcript
Peter: Oh, shit. Design leaders are spending all their time managing and recruiting and hiring and, caring and nurturing for their teams, but they’re not spending any of their time leading design.
Peter: I’m Peter Merholz,
Jesse: And I am Jesse James...2020-09-1546 minFinding Our Way15: Mailbag—Funding models; from output to impact; personal safety and security
In which Jesse and Peter answer questions on funding models, shifting from output to impact, demonstrating value, and the challenges of being a design leader right now.
Questions addressed:
(01:00) “How does a good business fund design activity?”
(09:28) “How can one handle being a good lead designer, when in the company where you work, the majority of product owners don’t understand their role.”
(12:43) “[How can] design influence their orgs to move from an artifact/output-based model of design to a practice/impact one?”
(16:40) “How [can] a design team better frame their uniq...2020-07-2442 minFinding Our Way14: “If your team’s work isn’t good, you didn’t set clear expectations,” and other Design Leadership Truisms
In which Peter shares some of his Design Leadership Truisms (inspired by the work of Jenny Holzer), and Jesse reacts.
The image that spurred the episode:
Truisms discussed:“People are not their job titles.”“If your team’s work isn’t good, you didn’t set clear expectations.”“Bad design is a result of context, not individual aptitude.”“If you focus on the organization, quality will take care of itself.”“You cannot calculate an ROI for design.”“If you haven’t pissed someone off, you are not doing your job right.”“For someone wh...2020-07-1534 minFinding Our Way13: Facing Systemic Racism in Design
In which Jesse and Peter discuss their relationship to systemic racism, as individuals, as leaders, and as members of the design and UX communities.
Transcript
Peter: Welcome to Finding Our Way, the podcast where Peter and Jessee welcome you to their journey as they navigate the opportunities and challenges of design and design leadership. I’m Peter Merholz, and with me is Jesse James Garrett.
Jesse: Hello, Peter.
Peter: Hello, Jesse. What are we going to talk about?
Jesse: Well, yeah. I mean, I think there’s an elephant in thi...2020-07-0941 min
Finding Our Way12: Ands Not Ors (ft. Maria Giudice)
In which we are joined by Maria Giudice, founder of Hot Studio, former design executive at Facebook and Autodesk, for a whirlwind discussion of her career, design leadership, and coaching.
Topics: Frank Frazetta; Working Girl; art school; white designer dudes; New York in the mid-80s; Richard Saul Wurman telling us we’re all full of shit; designing guidebooks; command-and-control leadership style; San Francisco in the late 80s; becoming a design leader; hiring misfits; match between leader and the team; inheriting teams; the brutality of corporate America; learning from mistakes; change-making at scale; consulting vs in-house; the ne...2020-07-0139 minFinding Our Way11: The Leadership Plateau and the Marketing Vortex
In which we address the how to grow as a design leader when the opportunities thin out, and then take a hard turn and address the culture of marketing and the problems it poses for designers.
Topics: Imbalance of leaders at different levels; don’t determine what’s interesting for someone else; the pace of career growth; designers who have found their way; discouraging people from desiring to be a leader because doing it right is fucking hard; dual-track leadership models; UX for marketing and product used to be the same; marketing design wants to work more like...2020-06-2437 minFinding Our Way10: We Have Trust Issues
In which we grapple with the multifarious concept of trust, in light of how important it is for leaders to establish, build, and maintain it in their relationships.
Topics: Leadership coaching, psychological safety, resilience, conditions leading to trust, Michael Jordan’s uncompassionate leadership tactics, critique, bestowed authority, Brené Brown, non-judgment, leaders speak last, “being right” behavior, earning trust, maintaining positivity and authenticity in the face of difficulties; integrity; whether organizations can earn trust; trust falls; Amy Edmondson; Google’s Project Aristotle; accountability; trust as an emergent property; why all these models and theorists never mention trust; trust within a...2020-06-1640 minFinding Our Way9: Consultancy Rat Blues, Part 2
In which we continue to grapple with in-house vs design consultancy distinctions, and see promise in the creation of senior strategic design roles within some companies.
Topics: working in teams; working like a consultancy; Metropolis; the lie of design schools; the reality of in-house design practice; cycles of abuse; working in truly high-performance design contexts; the stage model of cook apprenticeship; the capacity of design programs; rotation programs within and across companies; the emerging role of Principal Designer.
Transcript
Jesse: Previously on Finding Our Way:
Letter
Peter: We’ve as...2020-06-0926 minFinding Our Way8: Consultancy Rat Blues, Part 1
In which an email from a design leader self-labelled “Consultancy Rat” spurs a wide-ranging discussion on strategic design leadership, product management, and the differences between in-house and consultancy design.
Topics: consulting vs in-house design; FAANG+; the bifurcation of UX design; product design; design as a handmaiden to engineering; why not both?; product management and product strategy; product management as UX practice from 15 years ago; the craft of product management; making the shift from consultancy to in-house; strategic and principal in-house design roles.
Transcript
Intro
Peter: Welcome to Finding Our Way, the podc...2020-06-0532 minFinding Our Way7: Leading From Home
In which we discuss the challenges of relationship management when leading from home, and then start a potentially promising discussion on the subject of trust.
Keywords: #OaklandSlowStreets, symbolic analysts, listservs, working from home, intent, distributed teams, serendipity, thresholds, conscious incompetence, improvisation, vision, galvanizing, trust, trust, trust.
Transcript
Peter: Welcome to “Finding Our Way,” the podcast where Peter and Jesse welcome you to their journey as they navigate the opportunities and challenges of design and design leadership. I’m Peter Merholz and with me is Jesse James Garrett.
Jesse: Hello, Peter.
Pete...2020-05-2633 minFinding Our Way6: Defining Your Charter, Part 2: The How
In which we break down the components of a team charter, and the ways it helps design leaders, particularly with people matters of recruiting, hiring, and retention.
Transcript
Jesse: Previously on Finding Our Way:
Peter: Today we’re going to dig into how design teams define themselves
Jesse: If you keep doing the same things that you’ve always done, you’re not going to be successful anymore, and you are selling your skills rather than your purpose you have just sort of instantly commoditized yourself right from the start
you...2020-05-1931 minFinding Our Way5: Defining Your Charter, Part 1: The Why
In which we look at the purpose behind defining purpose, and discover some unexpectedly useful new frames along the way.
Transcript
Peter: Welcome to “Finding Our Way,” the podcast where Peter and Jesse welcome you to their journey as they navigate the opportunities and challenges of design and design leadership. I’m Peter Merholz, and with me is Jesse James. Garrett.
Jesse: Hello, Peter.
Peter: Hi, Jesse. Today we’re going to dig into how design teams define themselves within their companies and the challenges design leaders have balancing the team’s desires...2020-05-1534 minFinding Our Way4: Management Leadership Jazz
In which reflections on the coronavirus pandemic spark a freeform conversation ranging from Trump to Jobs on management, leadership, power, uncertainty, and more.
Transcript
Welcome to “Finding Our Way,” the podcast where Peter and Jesse welcome you to their journey as they navigate the opportunities and challenges of design and design leadership.
As always, I’m Peter Merholz, and with me is Jesse James Garrett.
Jesse: Hello, Peter.
Peter: Hi Jesse. Good afternoon. How are you?
Jesse: I’m, I’m, doing well, all things considered. Yeah–
Peter...2020-05-0633 minFinding Our Way3: Range and Craft
In which a discussion of David Epstein’s book Range leads to a consideration of craft, practice, and the medium of leadership.
Transcript
Jesse: On that note, would you like to take us out?
Peter: I never took us in.
Jesse: I know. Well, you can do the intro first if you like.
[theme music]
Peter: Welcome to Finding Our Way, the podcast where Peter and Jesse welcome you to their journey as they navigate the opportunities and challenges of design and design leadership. I am Peter, an...2020-04-2936 minFinding Our Way2: Elements Turns 20
In which we learn more of Peter’s recent adventures in design leadership, and we reflect on 20 years of Jesse’s Elements of User Experience.
Transcript
Peter: Let me do it.
Jesse: All right. You got it.
[theme music]
Peter: Welcome to “Finding Our Way,” the podcast where Peter and Jesse welcome you on their journey as they navigate the opportunities and challenges of design and design leadership. As always, I’m Peter Merholz and with me is Jesse James Garrett.
Jesse: Hello, Peter.
Peter: Hi, Jesse...2020-04-2936 minFinding Our Way1: The Story So Far
In which we learn a little of Peter and Jesse, their past history together, and their more recent history apart.
Keywords: Exploring in public, leading design agencies, leading design teams, organizational design, leadership coaching, Adaptive Path, meaning, purpose, creativity, resilience.
TranscripT
Peter: I’m like, wait, a moment what do we call it?
Jesse: We gotta have something to, we’ve gotta choose some theme music. We’ve got a lot still unanswered here for sure, but we can just make the first episode about: “What should we call this thing?”
Tape...2020-04-2934 min
The UX InternJesse James GarrettJesse James Garrett is a co-founder of Adaptive Path and author of The Elements of User Experience. In this episode he shares about his background in journalism and his UX journey to Adaptive Path. We discuss his most excellent book, and topics including art vs. design, content strategy, and the highly sought UI/UX Designer.2014-07-0100 min
Access Top-Rated Full Audiobooks in History, The AmericasShot All to Hell: Jesse James, the Northfield Raid, and the Wild West's Greatest Escape by Mark Lee GardnerPlease visit https://thebookvoice.com/podcasts/1/audiobook/192436 to listen full audiobooks. Title: Shot All to Hell: Jesse James, the Northfield Raid, and the Wild West's Greatest Escape Author: Mark Lee Gardner Narrator: Johnny Heller Format: Unabridged Audiobook Length: 7 hours 35 minutes Release date: July 23, 2013 Ratings: Ratings of Book: 4.67 of Total 3 Genres: The Americas Publisher's Summary: Shot All to Hell by Mark Lee Gardner recounts the thrilling life of Jesse James, Frank James, the Younger brothers, and the most famous bank robbery of all time. Follow the Wild West’s most celebrated gang of outlaws as they step inside Northfield’s First Natio...2013-07-2305 min
UXpod - User Experience PodcastWeb Teams - an Interview with Jesse James GarrettI asked Jesse James Garrett about his "Nine Pillars of Successful Web Teams" model. See Jesse's article (on the Adaptive Path website) for the graphical representation of his model, and his brief article on the subject.I highly recommend Jesse's book "The Elements of User Experience", which is a model of clarity.Jesse's website is well worth a visit for his thoughts on information architecture, user experience design, and his visual vocabulary for information architecture and interaction design.(References to books on this webiste are links to Amazon.com - we earn a...2006-09-0518 min