Shows
Sneak Peek: A New Rockstars PodcastAvengers Doomsday: What “Story” Do The Teasers Tell? | Sneak PeekAvengers Doomsday Teasers: WTF are the Russos talking about?
Welcome back to the Sneak Peek, New Rockstars’ weekly show where we look ahead to the future of fandom! This week, Erik Voss and Jessica Clemons decipher the Russo Brothers’ mysterious Instragram post about the four Avengers Doomsday teasers!
Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com
Written by: Erik Voss
Head of Content & Executive Producer: Erik Voss
General Manager: Zach Huddleston
Senior Producer: Jessica Clemons
Prod...
2026-01-1854 minSneak Peek: A New Rockstars PodcastSo, About These Avengers Doomsday Teasers…OK let’s talk about Marvel’s weird marketing gimmick for Avengers Doomsday.
Welcome back to THE SNEAK PEEK, New Rockstars weekly show that looks ahead to the future of fandom! This week, Erik Voss and Jessica Clemons discuss the ups and downs of Marvel Studios releasing these four Avengers Doomsday trailers the way they’ve been doing them.
Check out our January 30th live show at the UCB Theater in Los Angeles or stream anywhere. Tickets here: https://ucbcomedy.com/show/new-rockstars-ucb-live-and-livestreamed/
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2026-01-1155 min
Road to Doomsday: A New Rockstars PodcastBLADE TRILOGY REVISITED | Road To Doomsday Ep 1 THE ROAD TO DOOMSDAY BEGINS! In this first episode, we revisit the Wesley Snipes Blade films!
Avengers Doomsday is less than 1 year away, and New Rockstars is embarking on a weekly Marvel rewatch series: THE ROAD TO DOOMSDAY! In this first episode, Erik Voss and Jessica Clemons revisit the Blade Trilogy: Blade (1998), Blade II (2002), and Blade Trinity (2004). Why did Marvel Studios struggle so much with the Mahershala Ali Blade project? What legacy and impact did the Wesley Snipes Blade have on all Marvel films to follow?
Check out our January 30th live show at the UCB...
2026-01-101h 20
The Contact Center GurusFrom AI Chaos to Customer Confidence: Building Virtual Agents That Actually WorkGuest: Adam Fenwick, SVP Global Alliances, Boost.aiTopic: Conversational AI in contact centersFocus: Strategy, design, regulation, and scaleAudience: CX leaders, contact center executives, IT and digital leaders
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.
2025-12-1846 min
Road to Doomsday: A New Rockstars PodcastWHEN DO TRAILERS DROP?It’s the FINAL EPISODE OF RUMOR RUNDOWN (for a bit)… how do scoopers know when trailers are coming?
Welcome back to one final episode of Rumor Rundown! With trailers for Avengers Doomsday and Supergirl coming this month, how do all these scoopers and leakers know when these trailers are coming? Erik Voss and Jessica Clemons break it down as we look ahead to the Road to Doomsday!
Written by: Erik Voss
Head of Content & Executive Producer: Erik Voss
General Manager: Zach Huddleston
Seni...
2025-12-1651 min
The Contact Center GurusModern Knowledge Management: Unlocking Real CX ResultsGuest: Tyler Dixon, SVP of Sales at LiveProHost: Darren Prine — The Contact Center Gurus PodcastConnect with us:Website: https://cloudtechgurus.com/YouTube: The Contact Center Gurus Podcast
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.
2025-12-0435 min
The Contact Center GurusAutomation and AI in Support: Keeping the Human TouchThis episode dives deep into the balance between automation and human connection in modern customer support.Dan O’Connell, CEO of Front, joins Darren Prine to unpack how Front powers over 9,000 businesses to deliver seamless, personalized service at scale — using AI the right way.From breaking silos to redefining collaboration, Dan explains why the best companies are moving toward unified customer operations platforms that combine AI efficiency with human empathy.💬 Key Takeaways:Don’t automate for the sake of automating — start small, scale smartA single platform can power every chann...
2025-11-0630 minSneak Peek: A New Rockstars PodcastWill Kang Come Up At All In Avengers Doomsday?What elements from the Avengers Kang Dynasty script will survive into Avengers Doomsday?
Welcome back to the Sneak Peek! In this episode, Erik Voss and Jessica Clemons are back — ON A NEW SET — to explore the recent statements by Avengers movie writer Michael Waldron about what script changes occurred between Avengers Kang Dynasty and Doomsday. Will the Young Avengers appear? Will Moon Knight? Will Doctor Strange? Can KANG even be mentioned in the movie?
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Written by...
2025-11-0248 min
Road to Doomsday: A New Rockstars PodcastAndrew Garfield Spider-Man Returning in Avengers Secret Wars (2027)?Avengers Secret Wars (2027) featuring Andrew Garfield return as Spider-Man?
Welcome back to the Rumor Rundown… a day early! In this week’s episode, Erik Voss and Jessica Clemons look at Joshua Horowitz’s new interview with Andrew Garfield, which could resurrect the infmaous “I’m not the werewolf” denial ahead of Spider-Man No Way Home in 2021, as we now look ahead to Marvel crossovers in Avengers Doomsday and Avengers Secret Wars!
Written by: Erik Voss, Jessica Clemons
Head of Content & Executive Producer: Erik Voss
General Manager: Zac...
2025-10-1435 minSneak Peek: A New Rockstars PodcastFANTASTIC FOUR SEQUEL: Could Kang Return in 2029? | Sneak PeekWill Fantastic Four First Steps get a sequel — and if so, could KANG RETURN?
Jonathan Majors responds to the question of Kang’s possible return in the MCU --but could Marvel Studios RECAST KANG? In this episode of the Sneak Peek, Erik Voss and Jessica Clemons look to the future of the Fantastic Four franchise… if that’s evening happening!
Written by: Erik Voss
Head of Content & Executive Producer: Erik Voss
General Manager: Zach Huddleston
Head of Production: John Costa
Director of Progr...
2025-10-1255 min
The Contact Center GurusThe Analytics Advantage: Why the Right QA Solution Defines Your CX SuccessCan analytics turn your contact center from a cost center into a driver of revenue and loyalty?In this conversation, Darren Prine and Jim Iyoob explore the new era of QA, one that’s powered by AI, data, and predictive insights.In this episode, you’ll learn:Why QA must evolve from checking boxes to changing behaviorsHow predictive coaching helps agents improve before they failWhat happens when analytics connect performance to outcomesHow the right QA solution delivers measurable ROI and customer loyaltyWhy...
2025-10-0926 min
Road to Doomsday: A New Rockstars PodcastAVENGERS DOOMSDAY TRAILER COMING SOON?Rumor has it the Avengers Doomsday trailer is coming with Avatar Fire & Ash!
Welcome back to the Rumor Rundown! This week, Erik Voss and Jessica Clemons look at the rumors that the Avengers Doomsday teaser trailer will be playing before screenings of Avatar Fire and Ash in December. What will Marvel Studios show us in this trailer?
Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com
Written by: Erik Voss, Jessica Clemons
Head of Content & Executive Producer: Erik Voss
2025-10-0746 min
The Contact Center GurusAI, Humans & the Future of CX 🚀What happens when AI meets the human side of customer experience?In this episode, we discuss:How to break down silos across voice, email, chat, and socialWhere AI is making the biggest impact today (agent assist, routing, analytics)Why balancing automation with empathy is the real differentiatorHow CX leaders can shift from cost centers to revenue driversHidden costs of tech sprawl and the smarter way forwardWhy security and compliance can make or break CX💡 Pat Reetz, Chief Growth Officer at...
2025-10-0339 min
The Chris Voss ShowThe Chris Voss Show Podcast – 20 Ways to Break Free From Trauma: From Brain Hijacking to Post-Traumatic Growth by Philippa Smethurst
20 Ways to Break Free From Trauma: From Brain Hijacking to Post-Traumatic Growth by Philippa Smethurst
https://www.amazon.com/Ways-Break-Free-Trauma-Post-traumatic/dp/1805013106
Philippasmethurst.com
‘An important and insightful contribution to the mental health literary landscape.’ – Alastair Campbell
Trauma is a wound – one that we often hide from ourselves and others.
Philippa Smethurst – a psychotherapist with decades of experience – has written this compassionate and practical guide to help you to understand, process and move beyond trauma. The book explains twenty common ways that trauma can show itself – from dissociation a...
2025-09-3050 min
Beyond The StablesJess Hewlett: From a £300 Pony to Team GB, Always Finding the Good in Every HorseWe recorded this episode at the Sunshine Tour earlier this year, with a guest who is now a member of Team Great Britain. But you might have known her from before (maybe from her YouTube channel) and followed her journey from the very beginning with her crazy ponies. If you’re like me, you’ve been rooting for her way before her showjumping success. You guessed it: we had the absolute pleasure of spending some time with Jess Hewlett.Jess is now representing her country around the world, but her journey wasn’t easy or straightforward. She built...
2025-09-2540 minSneak Peek: A New Rockstars PodcastSTORM IN DOOMSDAY? Everything We Know!Will Halle Berry STORM be in Avengers Doomsday (2026)?
Here’s everything we know about Storm’s history in the Fox X-Men timeline that leads to her possible appearance in Avengers Doomsday! In this episode of Sneak Peek, Erik Voss and Jessica Clemons basically talk about how Storm rocks and Marvel Studios would be stupid not to include her in Doomsday. Pay Halle Berry whatever she wants, just make it happen, nerds.
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Written by: E...
2025-09-2149 min
The Contact Center GurusThe AI Secrets Most Companies Don’t Know (Yet)Host: Darren PrineGuests: Brad Garner & Aaron Symbolik (Krista)What can AI really do for enterprises right now? Spoiler: it’s far more than chatbots and hype. In this episode, we dive into real-world wins, missed opportunities, and why leaders can’t afford to “wait and see” when it comes to AI adoption.Key topics include:Enterprise-wide AI impact: beyond ChatGPTHow AI solves bottlenecks across knowledge, documents, decisions, and peopleCase Study 1: A national alarm company saving $1M+ a year on truck rollsCase Study 2: A title...
2025-09-1242 min
Road to Doomsday: A New Rockstars PodcastWill Matt Reeves’ THE BATMAN Merge with the DCU? | Rumor RundownWill the DC Studios Batman merge with the Robert Pattinson Batman? Should they merge? Brought to you by Hellmann's flavored mayo.
Welcome back to the Rumor Rundown, where the hosts of New Rockstars investigate the biggest rumors and gossip in the nerdy fandom! Erik Voss and Jessica Clemons look into the debate among Batman movie fans as to whether James Gunn’s DC Universe version of Gotham City and Batman should merge universes with the Batman played by Robert Pattinson and the version of Gotham City created by Matt Reeves for The Batman (2022) and Th...
2025-09-0939 minSneak Peek: A New Rockstars PodcastSUPERMAN MAN OF TOMORROW (2027): DC Studios Cooking? | Sneak PeekWow, James Gunn already announced a Superman followup, MAN OF TOMORROW (2027)!
Let’s talk about why James Gunn is succeeding with DC Studios while Marvel Studios is still struggling under the weight of past decisions! This is the SNEAK PEEK, the weekly podcast on New Rockstars that looks ahead to the future of fandom! Erik and Jessica talk all about the state of DC Studios and Marvel Studios!
Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com
Check out our merch! http://www.NerdRiot.sh...
2025-09-0756 min
Road to Doomsday: A New Rockstars PodcastOur Final Thoughts On The Avengers Doomsday Feud RumorsAfter TMZ claimed Robert Downey Jr. and Ryan Reynolds did NOT fight on the Avengers Doomsday set, what DID happen here?
If it wasn’t Robert Downey Jr. and Ryan Reynolds, then who DID fight on the set of Avengers Doomsday? And is this a subject New Rockstars should even be covering on our channel? Erik and Jessica take a step back and look at what it means to be covering movie news the way we do, and what the line between YouTube film analysis and entertainment journalism?
Join th...
2025-09-0239 minSneak Peek: A New Rockstars PodcastMarvel Studios X-MEN: Every Lesson from Thunderbolts | Sneak PeekWith Thunderbolts* on Disney+, we revisit the film for lessons to apply to Marvel Studios’ X-MEN (2028).
Welcome back to New Rockstars’ Sneak Peek! In this episode, Erik and Jessica look ahead to the upcoming MCU X-Men film, and why Thunderbolts’ director Jake Shreier is the perfect filmmaker for the job after getting the New Avengers perfect. Also, Erik talks Survivor.
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2025-08-3157 min
The Contact Center GurusFuture of Knowledge Management | Martin HobratschkGuest:Martin Hobratschk, CEO of Cognita Knowledge ManagementHost:Darren Prine, Cloud Tech GurusEpisode OverviewKnowledge management is often overlooked — or worse, misunderstood. Many companies think a SharePoint folder or Google Docs library is enough. In reality, these “digital landfills” slow down agents, frustrate customers, and hurt retention.In this episode, Darren speaks with Martin Hobratschk about the state of knowledge management and how it’s evolving with AI. They cover the real symptoms of broken systems, the business value of doing KM right, and practical steps leaders can take to...
2025-08-2827 min
Road to Doomsday: A New Rockstars PodcastWho’s Fighting on the Avengers Doomsday Set? | Rumor RundownUH OH… rumors are swirling that two Marvel actors are feuding on the set of Avengers Doomsday! Is this true?
Welcome back to New Rockstars’ RUMOR RUNDOWN! This episode, Erik Voss and Jessica Clemons investigate the rumors that two well known outspoken actors are fighting on the set of Avengers Doomsday. Can we trust this information? And if so… WHO IS BEEFING?
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2025-08-2641 minSneak Peek: A New Rockstars PodcastAvengers Doomsday: Doctor Doom Building A TEAM? | Marvel Sneak PeekWho will be on Doctor Doom’s team in Doomsday?
Welcome back to Marvel Sneak Peek! In this episode, Erik Voss and Jessica Clemons look at the latest rumors that characters like Doctor Strange and Clea could be serving Doctor Doom in Doomsday… part of the Black Swans?
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2025-08-2441 min
Road to Doomsday: A New Rockstars PodcastDoctor Doom Wrecking Endgame Ending? Doomsday Opening Scene?! | Rumor RundownLet’s talk about the rumored OPENING SCENE of Avengers Doomsday! Virtual Product Placement brought to you by Charles Schwab. Invest your way. Learn more at schwab.com
Welcome back to the Rumor Rundown! In this episode, Gina Ippolito and Erik Voss connect the dots on what might be the opening battle of Avengers Doomsday… and how it could connect to the final scene of Avengers Endgame!
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Check out our...
2025-08-1938 minSneak Peek: A New Rockstars PodcastDEADPOOL IN AVENGERS DOOMSDAY CONFIRMED! Who Is On His Team? | Marvel Sneak PeekRyan Reynolds shares a mysterious new photo that suggests the Anarchy Avengers will be back in Avengers Doomsday!
Welcome back to Marvel Sneak Peek, the weekly show on New Rockstars where we look ahead to the future of fandom. This week, Erik Voss and Jessica Clemons are back to take a closer look at Ryan Reynolds’ social media post that seems to indicate that Deadpool, Wolverine, Blade, and Elektra will be back in Doomsday.
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2025-08-1739 min
The Contact Center GurusNext Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer ExperienceWelcome & Background – Jeofrey’s journey and why Gen Z is the focus of his new book.Why Gen Z is Changing Everything – habits, buying power, and expectations.The Importance of Trust and Peer Reviews – how Gen Z validates decisions.Customer Experience Intelligence (CXI) – using data and insights to serve Gen Z.Balancing Human Touch and AI – why this generation expects both.Workshop Preview – frameworks and takeaways from the Next Generation CX Workshop.Final Thoughts & Calls to Action – Jeofrey’s three key takeaways.Resources Mentioned:Next Generation...
2025-08-1437 min
Road to Doomsday: A New Rockstars PodcastSpider-Man Brand New Day: ALL THE RUMORS! | Rumor RundownWe really need a roundup of all the rumors and leaks from the set of Spider-Man Brand New Day!
Welcome back to the RUMOR RUNDOWN, the weekly show on New Rockstars where hosts Erik Voss and Gina Ippolito review the wildest rumors that are circulating about Spider-Man Brand New Day (2026).
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2025-08-1239 min
Road to Doomsday: A New Rockstars PodcastWhat Universe Did Doctor Doom Come From In The Fantastic Four Post-Credit Scene? | Rumor RundownDid Doctor Doom come from the 828 Universe, or a different one?
Welcome back to New Rockstars’ The Rumor Rundown! In this episode, Erik Voss and Jessica Clemons talk about Doctor Doom’s origin, a Hulk wanted poster for Spider-Man Brand New Day, and the possibility of She-Hulk showing up in Avengers Doomsday!
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2025-08-0535 minSneak Peek: A New Rockstars PodcastHow AVENGERS DOOMSDAY Begins After Fantastic Four First Steps! | Marvel Sneak PeekFantastic Four First Steps Ending: How Avengers Doomsday Begins!
Welcome back to another episode of Marvel Sneak Peek! In this episode, Erik Voss and Jessica Clemons look to the future of the MCU after Fantastic Four First Steps! How will Fantastic Four connect to Thunderbolts and the Avengers Doomsday opening?
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2025-08-0344 min
Road to Doomsday: A New Rockstars PodcastWhy Red Ghost John Malkovich Was REMOVED from Fantastic Four First Steps! | Rumor RundownWe have a hot take on why John Malkovich was removed from Fantastic Four First Steps!
Welcome back to New Rockstars’ RUMOR RUNDOWN, the weekly show where our hosts apply their nerdy journalism experience in this business to grade what rumors are real, and which are bogus. This week, Erik Voss shares a potentially bogus scoop of his own about Marvel Studios’ Fantastic Four First Steps, and the removal of John Malkovich’s character. Should he get flushed?
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2025-07-221h 02Sneak Peek: A New Rockstars PodcastFANTASTIC FOUR POST-CREDIT SCENE Final Predictions! | Marvel Sneak PeekFantastic Four First Steps is finally here… how will this movie END?
Marvel Studios’ Fantastic Four First Steps premieres this week, and Erik Voss and Jessica Clemons lock in their final predictions for the biggest reveals of the movie. Will Doctor Doom appear? What happens to Galactus? Will baby Franklin show off any powers? What surprise cameos will there be?
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Wr...
2025-07-2059 min
Life After Corporate223. How to Land Your First $100K Consulting Client After Leaving Corporate with Jessica FearnleyAre you ready to leave your corporate career behind and step boldly into entrepreneurship but wonder what it truly takes to create a seven-figure consulting business? In this episode, Deb Boulanger and expert guest Jessica Fearnley unpack the exact mindset shifts and offer pricing strategies women consultants need to thrive in B2B consulting. From crafting high-value consulting offers to scaling your consulting business without burning out, you'll discover why transitioning from corporate to entrepreneurship is less about working harder and more about thinking smarter. What's holding you back from making your own move into seven-figure consulting—an...
2025-07-0838 min
Road to Doomsday: A New Rockstars PodcastSUPERMAN & BATMAN World’s Finest Team-Up Movie Coming Next?Will we see Superman next in a World’s Finest team-up film with Batman?
Welcome back to the Rumor Rundown! This episode, Erik Voss and Jessica Clemons look ahead to the future of the DC Universe, and whether we’ll see Superman next in a Superman 2 film, or in a World’s Finest team-up film with a DCU Batman.
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Written by: Erik Voss, Jessica Clemons
Head of Content & Executive Producer: Erik Vo...
2025-07-0848 min
Road to Doomsday: A New Rockstars PodcastIs Sentry the Key Weapon in Avengers Doomsday? | Rumor RundownWill Sentry Bob Reynolds be Doctor Doom's primary weapon in Avengers Doomsday? Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com
Welcome back to New Rockstars' weekly podcast, RUMOR RUNDOWN! This week, Erik Voss and Jessica Clemons judge three batches of rumors, about Avengers Doomsday and Sentry, Vision Quest, and Kevin Feige's next steps. That last one is automatic BS, because we've since learned that MCU Source is a pseudo parody account that, turns out, is very bad at satire, but very good at making rage bait posts that go temporarily...
2025-06-2444 minSneak Peek: A New Rockstars PodcastIs Mephisto Really Coming in Ironheart? | Marvel Sneak PeekWill Marvel finally reveal MEPHISTO in the IRONHEART series? What does that red “M” mean??
Welcome back to New Rockstars’ Marvel Sneak Peek. This week, Erik Voss and Jessica Clemons take a closer look at the Ironheart marketing and talk about the big dumb Mephisto clue. Also, which Marvel directors did James Gunn call “lazy”?
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2025-06-221h 08
Road to Doomsday: A New Rockstars PodcastIs THIS What Happens in Avengers Doomsday? | Rumor RundownLet’s talk about the latest rumors about Avengers Doomsday!
Welcome back to another episode of New Rockstars’ RUMOR RUNDOWN! This week, Erik and Jessica look at a supposed plot leak about Avengers Doomsday based on second-eye accounts of concept art. Is it all bogus gossip? We got you covered!
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2025-06-1750 min
Road to Doomsday: A New Rockstars PodcastMarvel Studios X-MEN: Villain, Sentinels & Doom-Bots?Who will be the villain of Marvel Studios’ MUTANT SAGA?
Welcome back to New Rockstars’ Rumor Rundown! This week, Jessica Clemons and Brandon Barrick investigate the rumored villains of Marvel Studios’ X-Men and the mutant saga beyond, as well as reports about the casting of TOMMY in the upcoming Vision Quest series, and rumors about Doctor Doom and Sentinels in Avengers Doomsday!
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2025-06-1056 min
Road to Doomsday: A New Rockstars PodcastFANTASTIC FOUR: FIRST STEPS Test Screenings! Is It a HIT? | Rumor RundownCan we trust the Fantastic Four test screening reports? Let’s break down the rumors!
It’s time for another episode of THE RUMOR RUNDOWN, New Rockstars’ weekly show where we break down the top trending rumors in the nerd world. This week, Erik Voss and Jessica Clemons go through the rumored reports of Fantastic Four test screenings and breakdown some more supposed X-Men casting details!
Written by: Erik Voss, Jessica Clemons
Head of Content & Executive Producer: Erik Voss
General Manager: Zach Huddleston
Head of Production: John C...
2025-06-0352 minSneak Peek: A New Rockstars PodcastMCU Mystery Movie Releasing Between Avengers Doomsday & Secret Wars? | Marvel Sneak PeekNow that Avengers Doomsday and Avengers Secret Wars were delayed, that leaves an opening in the summer of 2027 for a possible mystery Marvel movie! Get tickets for the LA Galaxy Star Wars Night on May 31 here https://tinyurl.com/TicketsNR and stop by at 5:30 before the game for a meet and greet with New Rockstars.
We are two years away from a possible unannounced MCU movie in the summer of 2027. In this episode of Marvel Sneak Peek, Erik Voss and Jessica Clemons speculate whether that could be The New Avengers, Black Panther 3, Doctor Strange 3...
2025-05-2540 minSneak Peek: A New Rockstars PodcastDaredevil & Jessica Jones & Spider-Noir: Everything We Know | Marvel Sneak PeekIT’S HAPPENING: Jessica Jones is coming. in Daredevil Born Again Season 2!
At the Upfronts this week, we got major updates about Daredevil Born Again Season 2, Spider-Noir, Ironheart, Alien Earth, Wonder Man, and Fallout! In this episode of New Rockstars’ Marvel Sneak Peek, Erik Voss & Jessica Clemons are back to break down the major headlines you missed this week! Learn more about your ad choices. Visit podcastchoices.com/adchoices
2025-05-1857 min
Sexy Freedom Media PodcastLive from Hawaii with Jessica and SharettText us a review. Ep#238: Join hosts, Helen Edwards and January Liddell live from Hawaii with besties, Jessica Voss and Sharett Miller. This is a short episode filled with laughter and fun with friends. A good boost of positive energy and sharing of stories. You can now ‘Text Us a Review.’ Or leave us a review on any of our audio and video platforms. Thank you for listening. If you would like to support our show, click the links below. Disclaimer: The hosts of this show are not doctors, therapist...
2025-05-0326 min
The Speech Space PodcastSLPs and Conflict ManagementThis episode is about SLPs and conflict management. It opens with a discussion of Nonviolent Communication, an approach that focuses on using empathy during challenging interactions. There are four main components in Nonviolent Communication: observation, feelings, needs and requests. A core understanding within Nonviolent Communication is that everything we do is in service of our needs. This idea can help us understand why others do what they do—and why we do what we do! Nonviolent Communication also uses animal metaphors to describe different communication styles. Jackal communication is aggressive and judgmental, and operates with a limited perspective. Giraffe co...
2024-12-0314 min
John Kitchens Coach Podcast Experience#649: How Real Estate Leaders Thrive in Today's Tough Market With Jessica NietoEpisode Overview: In this episode of The John Kitchens Podcast Experience, John and his guests dive deep into the power of collective success, resilience, and effective leadership strategies in today's challenging real estate market. Through a series of insights, stories, and actionable advice, they explore the importance of aligning around shared goals, building mental toughness, and developing strong relationships with clients and team members. Whether you're a new agent, an experienced team leader, or an entrepreneur, this conversation will inspire you to level up, do the hard things, and ignite a fire that pushes everyone forward. Key Topics Covered: One...
2024-11-1251 min
The BreakroomIs TEEN an Agent of MEPHISTO? Agatha All Along Episode 2 Review and ReactionMephisto is mention in the MCU, finally! Agatha All Along brings us the mention of the devil, the coven's fear and more evidence that Teen could be Wiccan... OR Nicholas Scratch. Join Erik Voss, Jessica Clemons, Zach Huddleston, and Brandon Barrick as they discuss. The Breakroom is a new channel from the same team that brought you New Rockstars and The Deep Dive covering all of the nerdy news you need to know, plus exclusive interviews, reactions, after shows, and more! Subscribe: https://newrockstars.link/BR-SubFollow us...
2024-09-271h 13The BreakroomAGATHA ALL ALONG: The Salem Seven, Nicholas Scratch and more! Episode 1 and 2 Review and ReactionControl Body Odor ANYWHERE with @shop.mando and get $5 off off your Starter Pack (that’s over 40% off) with promo code BREAKROOM at https://shopmando.com! #mandopodThank you Helix Sleep for sponsoring! Click here https://helixsleep.com/breakroom to get 25% off your Helix mattress during their Labor Day Sale. If you miss this limited time offer, you can still get 20% off using my link! Offers subject to change. #helixsleepAgatha All Along is FINALLY out and mysteries abound as Agatha assembles a coven to travel the Witches’ Road. What are they look...
2024-09-201h 22
The Game Changing Attorney Podcast with Michael Mogill300. Legends & Leaders: 300 Episodes of Game Changing InsightsFrom Episode 1 to 299, The Game Changing Attorney Podcast has continued to elevate the bar, showcasing legendary figures, disruptive innovators, and top-tier leaders from the legal industry and beyond.Now, for this epic 300th episode, we’re taking it to the next level. Get ready for our biggest celebration yet — featuring not only the most unforgettable guests and groundbreaking moments, but also exclusive stories, bold predictions for the future, and the game changing insights that have defined this show’s legacy. This isn’t just another milestone. It’s a revolution...
2024-09-192h 00The BreakroomAGATHA ALL ALONG: What Will We Get RIGHT?Control Body Odor ANYWHERE with @shop.mando and get $5 off off your Starter Pack (that’s over 40% off) with promo code BREAKROOM at https://shopmando.com! #mandopodThank you Helix Sleep for sponsoring! Click here https://helixsleep.com/breakroom to get 25% off your Helix mattress during their Labor Day Sale. If you miss this limited time offer, you can still get 20% off using my link! Offers subject to change. #helixsleepErik Voss, Jessica Clemons, and John Costa are submitting for their future "What We Got Wrong" video as they submit their final pr...
2024-09-1855 min
How to Be Awesome at Your Job990: How to Advocate for Yourself and Get Noticed at Work with Jessica ChenJessica Chen discusses how to get noticed even if you’re not the loudest voice in the room. — YOU’LL LEARN — 1) The top misconception about career advancement 2) How to ensure your message always lands 3) The five elements that make your voice resonate Subscribe or visit AwesomeAtYourJob.com/ep990 for clickable versions of the links below. — ABOUT JESSICA — Jessica Chen is an Emmy-Award winner, top virtual keynote speaker, and CEO of Soulcast Media, a global business communication training agency. He...
2024-08-2637 minThe BreakroomTHE BOYS' First SUPERVILLAIN? Season 4 Premiere Review and Reaction Episodes 1 - 3 | The AftershowGo to https://CutsClothing.com and use code ROCKSTARS for 25% off your favorite new clothes today!Go to https://ShopMando.com and use code Breakroom for $5 off a Starter Pack!THE BOYSS ARE BACK! With a HUGE Season 4 premiere - setting up a ton of storylines this season for Homelander, A-Train, Billy Butcher, Hughie, Starlight and all the rest of The Boys! As well as introducing Firecracker and Sister Sage! What are Homelander and Sage planning, what will happen to Ryan, and WHO is Joe Kessler? Join Erik Voss, Jessica Clemons, Brandon Barrick and Gina...
2024-06-131h 06
The Game Changing Attorney Podcast with Michael Mogill265. Jessica Mogill — Streamlined Operations: Relentless ExecutionAre you grinding in your office, feeling productive, and then looking up to realize it’s 6pm and today’s job is nowhere near done?Got a team in place to execute the day-to-day work but their quality and results are far from consistent?Or are you a visionary leader chock full of ideas but just can’t get your team to move fast enough and actually act on them?If you answered “Yes” to any of these questions, this episode of The Game Changing A...
2024-05-2125 min
The Game Changing Attorney Podcast with Michael Mogill240. Jessica Mogill — Why Hiring A-Players is ImportantCrisp’s Head of Coaching Strategy and operational mastermind Jessica Mogill has trained over 1,000 practices nationwide, providing them with the skills and tools to build world-class organizations by hiring exceptional team members.In this special-edition episode of The Game Changing Attorney Podcast, Jessica and Michael Mogill discuss:
Why compromising on talent is a recipe for disaster
The undeniable value of A-players and why they're worth the wait
How to cultivate a firm culture that attracts and retains top-tier talent
----Show No...
2024-02-2218 minThe Chris Voss ShowThe Chris Voss Show Podcast – Little Treatments, Big Effects: How to Build Meaningful Moments that Can Transform Your Mental Health by Jessica Schleider
Little Treatments, Big Effects: How to Build Meaningful Moments that Can Transform Your Mental Health by Jessica Schleider
https://amzn.to/3OnlfL8
If you’ve ever wanted mental health support but haven’t been able to get it, you are not alone.
In fact, you’re part of the more than 50% of adults and more than 75% of young people worldwide with unmet psychological needs. Maybe you’ve faced months-long waiting lists, or you’re not sure if your problems are ‘bad enough’ to merit treatment? Maybe you tried therapy but stopped due to...
2024-01-3132 min
The Deal BoardNegotiation Strategies You Must Know (Part 1) with Andrew Cagnetta and Jessica FialkovichAndy and Jessica welcome you to another episode of The Deal Board Podcast. This week, they are discussing the best negotiation strategies they have learned over the years. Andy has taught negotiation tactics for almost two decades to people in the business brokerage field and contractors, inspectors, high schoolers, and nonprofit executives. Andy and Jessica share the most interesting business examples, showing how to apply these strategies and the benefits resulting from their usage and detriment when ignoring them. Stay tuned for the second part of this conversation with five more invaluable strategies you will immediately incorporate into your...
2023-10-0128 min
The Game Changing Attorney Podcast with Michael Mogill200. Game Changing Stories: 200th Episode SpectacularFrom Episode 1 to 199, The Game Changing Attorney Podcast has featured market leaders, innovative thinkers, and iconic figures from the legal industry and beyond.This special 200th Episode Spectacular features some of our most memorable guests, favorite behind-the-scenes stories, and most game changing moments so far.Enjoy conversations with:
John Morgan: Founder of Morgan & Morgan
Chris Voss: Former Lead FBI International Hostage Negotiator
Jessica Mogill: Crisp Head of Coaching Strategy
Mark Manson: Best-Selling Author of The Subtle Art of Not Giving a F*ck
Andre Norman: Author & Founder of...
2023-09-211h 56
Couch Safari - Abenteuer AfrikaSafari Agentur Special: Karibu SafarisWie versprochen, sind wir auf die Suche nach interessanten Safari-Agenturen gegangen. Wir freuen uns sehr im ersten Gespräch mit Jessica Sears, eine der Geschäftsführerin von Karibus-Safaris zu Gast zu haben. Während der Aufnahme haben wir sehr schnell mitbekommen das Karibu Safaris wirklich auf unheimliches Wissen und eigene Erfahrungen zurückgreifen kann. Für wen diese Safari-Agentur perfekt als Buchungspartner ist, hört ihr in dieser Folge. Viel Spaß dabei. Kontakt: info@t-kings.de. Follow us on Instagram: „couch.safari“. Hosted on Acast. See acast.com/privacy for more information.
2023-08-2456 min
The Jeff Heilman ProjectThe best friends game.In this conversation, Jeff and Jessica play board game company DSS's "The Best Friends Game", (not a sponsor) in which they ask questions about themselves to one and other as they talk about topics including, negotiation tactics with terrorists, how the college school system is flawed, and whether or not they would go to mars. So listen in to hear how much Jeff and Jessica really no each other. ------------- LINKS: Chris Voss's Never Split the Difference.Anderson Cooper interviews Jeff Koons. Jessica's second podcast Jubilee Bridge's As...
2023-07-141h 09
Emboldened with JessicaNegotiating For SuccessNegotiation isn't just for boardrooms—it's a life skill we all need, especially in today's world where inflation impacts everything from salaries to everyday purchases. In this episode of Emboldened with Jessica, we dive into how to stand up for your worth and navigate negotiations with confidence. Jessica kicks things off by sharing her journey of negotiating for a new car, revealing the surprising (and sometimes sneaky) sales tactics dealerships use. From there, she and Producer Ariele explore how negotiation extends beyond money, touching on how we negotiate boundaries, relationships, and everyday situations. Finally, the ep...
2023-05-3014 min
In Good HealthHonoring The Mothers Who Never Got To Meet Their ChildrenMiscarriage is the most common form of pregnancy loss – so why aren’t we talking about it? Dr. Jessica Zucker says this silence promotes a societal stigma of shame and isolation. This week, we open the conversation around miscarriage in an effort to normalize this common experience.Learn More: https://radiohealthjournal.org/honoring-the-mothers-who-never-got-to-meet-their-children Learn more about your ad choices. Visit megaphone.fm/adchoices
2023-05-1415 min
Nachtschatten – Der Podcast über Drogen und NachtlebenDer Entzug. Mit Rüdiger Schmolke und Dr. Martin Voss
Wo ist der Unterschied zwischen einer Abhängigkeit und schädlichem Gebrauch? Was bedeutet es überhaupt, von einer Substanz zu entziehen? Bei welchen Substanzen muss der Entzug unbedingt ärztlich in einer Klinik begleitet werden? Dr. Martin Voss von der Charité Berlin erklärt, wann ein Entzug unbedingt angesagt ist, wie er abläuft und weshalb radikale Ehrlichkeit entscheidend ist, damit das Detoxing auch gelingt.
Wenn ihr euch schlauer über einen Entzug machen wollt, wendet euch an eine akzeptierende Drogenberatung in eurer Nähe.
In Berlin findet ihr offene Drogenberater*innen vor allem hier: https://safer-nightlife.berlin/be...
2023-02-1047 min
The FMCG PodcastPutting the Soul Back into Soda and Sales with Jessica Harris-Voss: Sales Director at Dalston's - Episode ThirtyIn this episode of The FMCG Podcast we speak with Jessica Harris-Voss, Sales Director at Dalston's Soda.Jess has experience across multiple different categories of FMCG including Drinks, Healthy Snacks and Beauty with brands: Diageo, itsu & L'Oréal before joining Dalston's.Now before we go any further, have you tried Dalston's? If not go grab a mixed case off their website right now - trust us you won't regret it.We speak about all things Career Development, FMCG and Soft Drinks. Listen to find out more.Did you know you can also w...
2023-01-0637 min
Happy WritingThe Grand Return featuring Ella VossWe wish we could give this episode a fancy title but the truth is, we're just so excited to be back with authors on The Happy Writing Podcast!
This episode was SO FUN and the discussion flowed SO GREAT that there really is no title for our chat with Ella Voss, author of Like A Fox to Swallow, other than The GRAND Return.
We talk female representation, writing yourself, writing identity, enjoying your characters, struggles with writing, struggles with being an author...AND MORE.
This episode is PACKED.
I...
2022-06-301h 00
Jessie’s Place PodcastNice Is For Punks!Hi Guys! Come on in here right now! On today’s episode I breakdown how playing nice to reach my goals was not playing fair to myself or anyone around me! I confront imposter syndrome and I breakdown how starting a new career had me super afraid to take up space in a place I felt I might not of fit in! I felt like a Punk, a weak version of who I know myself to be! Have you ever felt like you couldn’t have tough conversations because you were afraid to confront your fears? Yea me too! Have you...
2022-05-2631 min
The Contact Center GurusCustomer Success Myth Buster – Separating Fake News from RealityWhile the book(s) on Customer Success were already written years ago, embracing Customer Success is still a challenge for many CEO’s and CSL’s. In a sea of opinions, it is easy to follow those who tell you what you like to hear and call uncomfortable messages Fake News. Follow the lead of the Usain Bolt’s and Tom Brady’s in Customer Success and learn a handful of strategies to achieve 28% higher Net Revenue retention. #Balto #SupportLogic #Ozonetel #CloudTechGurus
Produced by Darren Prine and the Cloud Tech...
2022-05-2528 min
The Contact Center GurusHow Do You Fix a Fast Moving TrainAbout Vicki BrackettRecognized as a subject-matter operations expert on virtual/work-at-home environments and leadership development, Vicki Brackett has written for and been interviewed by Forbes, Fast Company, Fortune Magazine, CFO Magazine, CEOWorld, HR News, Woman Diversity, Training Magazine, ICMI, Contact Center Pipeline and a host of other publications, news outlets and podcasts on creative work-at-home, leadership and employee engagement strategies.Vicki is the author of ‘The Leadership Toolbox - Manage Less Achieve More,’ a book about her experience leading contact center organizations from 200 to 2000+ people across industries ranging from consumer technology, education, automotive, cosmetics, nutr...
2022-05-2552 min
Erdbeerfrösche und Teppichäpfel#25 - Systemisches Denken und personal brandingErdbeerfrösche und Teppichäpfel - der Podcast für systemisch Beratende
In dieser Podcastfolge geht Jessica in den Dialog mit Sascha Voss, dem Gründer von Monkey Mind Coaching https://sascha-voss.de.
Sascha verbindet seine Ressourcen und Kompetenzen im Bereich von Pädagogik, Grafikdesign, systemischem Coaching und Kreativität miteinander und lädt Dich zur Selbstreflexion und zur Rollenklärung ein. Er begleitet Menschen auf ihrem Weg zum personal branding: Wie bringe ich meine Stimme und meinen Unternehmer*innengeist in Farbe, Schrift, Form und Namen?
Hör unbedingt rein, wenn Du am Anfang der Selbständ...
2022-04-2829 min
The Game Changing Attorney Podcast with Michael Mogill100. Game Changing Stories: 100th Episode SpectacularTruly great attorneys know who they are. They’re willing to give every ounce. They challenge the status quo. They push beyond limits. They move forward through fear.This podcast is for every entrepreneur committed to moving the legal industry forward. Over the past 99 episodes, we have had the honor to hear insights from thought leaders, industry titans, and game changing attorneys.In this special 100th episode spectacular, we share invaluable wisdom from nine powerhouses. Hear unreleased outtakes. Learn what goes into making this weekly podcast run. Hear what it means to be a game ch...
2022-03-221h 29
The Contact Center GurusInnovations Driving The Contact CenterThings you will learn in this episode:Advantages of cloud contact centersHow to track agent productivity.New innovations in contact center space.How AI can be integrated into the contact center space.How contact centers are moving towards conversations.Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.
2022-02-1542 min
The Contact Center GurusCultural and Employee EngagementHear how a national non-profit organization nearly doubled their internal NPS employee satisfaction score by using proven tools and concepts to address and improve their agency's culture and by using technology to assist in employee engagement in a nearly 100% remote working environment.Short list of how we live our culture of KCAs (Key Cultural Attributes)President’s Council focus on Culture (detail below), which includes both front-line staff and leadersA Culture TurnedKCAsKCA focused company-wide eventsUpcoming in January: KCA training for leadersHurricane Ida $26k dollarsKaren Soileau Scholarship FundStrategic Goal is to invest in our employeesHiring of SVP of...
2022-02-1527 min
The Contact Center GurusThe Great Resignation: How we can leverage AI & Gig WorkersIn This episode you will learn how the Great Resignation is effecting many companies around the world and what are some things we can do to ease the squeeze.Learn about new AI Technology TrendsLearn about the importance of Gig Workers.Learn about working with Alex and Aarde to Level Up Your Customer Experience Technology Stack.And More.Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
2022-01-1440 min
The Contact Center GurusReady or Not, Here Comes The CloudIn this episode, you will learn how the Pandemic has significantly accelerated the movement from premises to cloud deployments for CX, as well as tactful strategies and approaches to migrating.* Enterprise Cloud Adoption* Embrace vs Stay the Path* Care is the New Sales* What the Cloud Delivers Today* And MoreYou can reach Lance at: Lance.Fried@Thrio.comThrio’s groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a ran...
2022-01-1452 min
The Contact Center GurusWhy You Should Stop Shopping for AIIn this episode you will learn how to explain AI in simple business terms to your leadership; why this category of technology is so exciting and deserves all the attention it is getting right now; and why you and your leadership should stop "shopping for AI" solutions or saying "we already have an AI solution". You will learn smart questions to ask AI solution vendors and how to define an initial use case that will produce business value. You will learn how to tell the difference between "real" AI technology that is relevant to you an...
2022-01-1434 min
Another Cloud PodcastIs SX the new CX?Is customer experience being surpassed by success experience? Jessica Voss of SupportLogic, sits down to talk to us about how AI, NLP, and Machine Learning are being fused together so we can move from a reactive to a proactive support model.
2022-01-0637 min
Secrets To Contact Center SuccessSecrets to Customer Support Success - with John Kelly and Jessica Voss John Kelly is the Chief Revenue Officer at SupportLogic, while Jessica Voss is responsible for Enterprise Sales. They have over 50 years’ experience between them in the tech side of contact centres and support services, and keep abreast of the latest trends. They know exactly what technology is needed to reduce escalations, customer churn, operational expenses, and lift customer satisfaction. Today, they share their secrets to customer support success. You'll Learn: How to predict escalations and prevent them ahead of time (02:43). The goldmine of information you have sitting in your co...
2021-12-1321 min
The Contact Center GurusMentorship: Understanding and developing the next generation of Customer Success LeadersIn this podcast you’ll hear about motivations for up and coming CS leaders, the support, structure and touchpoints needed to help them develop and some of the projects that they can look to co-own as part of their development.You can reach Eddie on Linkedin Here: https://www.linkedin.com/in/eddie-christian/ Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produ...
2021-11-1923 min
The Contact Center GurusReducing Turnaround Time To Train Agents With MicroLearningIn this session you will learn ways to create micro learnings in order to train agents on a short program, new process, or a new line in a cost-effective manner and at the same time check for understanding.What is microlearning?How do you create microlearning courses?Is microlearning for everyone?You can reach Mark on Linkedin here: https://www.linkedin.com/in/marknick/ Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com ...
2021-11-1829 min
The Contact Center GurusWhy Customer Support is No Longer the Red-Headed StepchildSummary of what you will learn:How to Transform your Support Team to becoming more Proactive and EngagedWhat are some tools being used to Elevate your Support Team to the Next LevelMoving from a Cost Center to a Revenue Generating Center You can reach Emre via Linkedin here: https://www.linkedin.com/in/emretekoglu/ Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA...
2021-11-1728 min
The Contact Center GurusAI Adoption StudyThe results from the survey will help companies cut through the noise and understand industry best practices. In addition, it will help executives understand:-How they stack up to their peers-Why companies have and haven't adopted AI-What were the results by those who have adopted AI-Cost/benefit data Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM...
2021-10-1037 min
The Contact Center GurusWork From Home - The New OfficeIn This Episode You Will Learn:The New Working From Home Dynamics.How it allows you to hire the best and how to keep everyone feeling like part of a team.How Workforce Engagement Management Tools are a Must HaveKeeping Employees Morale UpAnd More....Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more i...
2021-10-1030 min
The Contact Center GurusWhy Contact Center Tech won't save you from Needing Salespeople on the Phones Today's Episode, you will learn about:- Why your potential customers still want to talk to a salesperson (even though its "dangerous")- Priorities for ensuring your team fundamentally succeeds - When to start thinking about adding technology to scale your sales operation Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Darren Prine and the Clou...
2021-10-1048 min
The Contact Center GurusWhy 79% of Your Team Managers are Poor Coaches and What to Do About ItWhat You Will Learn:Why coaching is critical to contact center success.How our evolution as hunter-gathers is preventing your team managers from coaching well.What skills your team managers must develop to coach effectively.What a cohesive coaching system looks like.Why measuring coaching activity and quality is the key to success. Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Da...
2021-10-1038 min
All About HRAll About HR: Jessica Miller-Merrill joins us to talk about HR Tech Conference, Upskilling, 7 Women Owning it in the WorkplaceAll About HR: Jessica Miller-Merrill joins us to talk about HR Tech Conference, Upskilling, 7 Women Owning it in the Workplace
Links from show discussion:
Book: Never Split the Difference: Negotiating As If Your Life Depended On It, By Chris Voss
First Follower
Our Guest:
Jessica Miller-Merrell (@jmillermerrell) is a workplace change agent, author and consultant focused on human resources and talent acquisition living in Austin, TX. Recognized by Forbes as a top 50 social media influencer and is a global speaker. She’s the founder of Workology, a workplace HR res...
2021-10-0842 min
The Contact Center GurusHow is AI-Powered Speech Analytics transforming Contact Center PerformanceHow is AI-Powered Speech Analytics transforming Contact Center PerformanceWhat drives changes in CX? What are the most important metrics when it comes to CX? How to combine the power of AI-powered speech analytics and human intelligence to drive better CX and employee performance? Get insights into all these questions in the Podcast. If you can effectively use human intelligence and artificial intelligence, then you can increase customer retention and improve customer experience. Learn more on this from Etech experts. Episode Sponsorswww.supportlogic.iowww.balto.ai/guru...
2021-09-1349 min
The Contact Center GurusCustomer Support Sucks....But Does It Have To?In this episode you will learn about a New Support Experience Platform called, Supportlogic.A better way to Predict and Prevent Customer Escalations.Turn your Reactive Customer Support Center into a Proactive One.Getting better Customer Satisfaction with Sentiment and NLP as opposed to Customer Surveys.And MoreYou can reach John at: john@supportlogic.io www.supportlogic.io SupportLogic uniquely addresses the critical business issues of customer escalations and case backlog, allowing our customers to get in front of their business. The impact is immediate and measurable, directly impacting retention (churn), CSAT sc...
2021-09-1339 min
The Contact Center GurusArtificial Friction & EmpathyHow to maximize deflection while maximizing efficiencies in interactions without creating Artificial Friction. We will discuss how the advent of AI has created new challenges in the Customer Interaction space. Why does decision making with Empathy impact the bottom line. Episode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insigh...
2021-08-2553 min
The Contact Center GurusIntro to Artificial Intelligence in the Contact CenterEvery contact center leader knows they need an AI strategy, but what exactly are the benefits? AI promises reduced costs, better efficiencies, and a deeper understanding of customer experience if implemented correctly. The question then becomes where to start? How can individuals look into their current contact center and identify which KPI’s they should focus on, how to select a vendor, and how to rally internal teams on this new strategy? Equally important, how do contact center leaders learn to identify what’s real and what’s just hype when it comes to AI, and how do they avoid...
2021-08-1855 min
The Contact Center GurusLean Techniques in the Contact CenterPaul has a BS in Engineering from the United States Military Academy at West Point and an MBA in Finance from Boston University. Paul's work experience begins as a paratrooper and Infantry officer. After grad school he moved into corporate finance. From a finance role he transitioned into field service engineering operations where he built and operated such organizations. After consulting for a while he yearned for a leadership role again and moved into customer service support and technical support where I have been for the last 15 years.What you will learn today:What is...
2021-08-1225 min
The Contact Center GurusEngaging Contract to Hire Staff in a Tough Contact Center Labor MarketThe Phoenix Contact Center market is highly saturated, and post pandemic, it’s like the Wild, Wild, West. There are so many factors outside of our control, it can be disorienting. What can you control and what are the best decisions under the circumstances?Recruiter orientationWages and/or IncentivesSurveys and feedbackCommunication and ConnectionDebate on when to convertMicro promotionsEpisode Sponsorswww.supportlogic.iowww.balto.ai/guruwww.ozonetel.comwww.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Pro...
2021-07-3036 min
Sexy Freedom Media PodcastSFM Podcast EP#58: Being Forever Students of Self Development ️Text us a review. 📍She's back! Jessica Voss, one of our awesome co-hosts from Episodes: 2, 10, 17, and 49. Join us in laughter and insight on continuing our journey in self evolution and personal development. ☆☆Host, Helen Edwards is an International Author, Mentor/Coach, Yoga Retreat Leader, Podcaster, Speaker ~ Cheerleader of freedom, self love, personal growth, and #protectthethrone LET'S GOOO!💯𝑵𝒐𝒕𝒉𝒊𝒏𝒈 𝑺𝒆𝒙𝒊𝒆𝒓 𝑻𝒉𝒂𝒏 𝑭𝒓𝒆𝒆𝒅𝒐𝒎💋 Available on Amazon, Etsy, and Barnes n Nobles. (Link below)𝙎𝙚𝙭𝙮 𝙁𝙧𝙚𝙚𝙙𝙤𝙢 𝙇𝙇𝘾https://linktr.ee/sexyfreedommedia ☆☆ Have a question or want to leave a review? Find us...🔻🔻>> Follow IG ➡️ @Helofajourney| About & Shop ➡️ https://linktr.ee/sexyfreedommedia.𝙇𝙞𝙨𝙩𝙚𝙣 𝙃𝙚𝙧𝙚 (+MORE platforms to listen on)⬇️⬇️https://anchor.fm/sexyfreedom--- Support this podcast: https://anchor.fm/sexyfreedom/supportSupport the show
2021-01-1939 min
Shit We Don't Talk AboutEP 003 - Suicide and Those Left Behind w/ Jessica SidenerOn the Third episode of Shit We Don’t Talk About; Mia chats with Jessica Sidener, the creator of a Night Out with the Girls (that you heard about in episode two), and the new topic of the day is suicide and depression. Mia invited Jessica to join her again to talk about the flip side of her story surrounding breast cancer when she lost her husband, Tyler, to suicide just six months before receiving her diagnosis. As she describes it, she had to wake up from the nightmare that was her life.For full show notes on...
2020-09-2333 min
Shit We Don't Talk AboutEP 002 - Boobs and Breast Health w/ Jessica SidenerOn the second episode of Shit We Don’t Talk About; Mia chats with Jessica Sidener, the creator of a Night Out with the Girls and the topic of the day is boobs! So you know you want to listen up! Jessica is a breast cancer survivor whose initiative is moving women (and anyone with breast tissue) to learn about early detection.People don’t talk about breast health, which is what makes it a perfect subject for this podcast!For full show notes on this episode, visit https://miavoss.live/2Find Mia onlin...
2020-09-2231 min
Sexy Freedom Media PodcastSFM Podcast EP#49: Birthday Party Vibes & Ridiculous Laughs w/ Jessica VossText us a review. ⬇️⬇️📍 In this 2 part podcast, Jessica Voss and I get ridiculous about self help conversations and our birthday party shinanigans during the first half. Second half is a solocast discussing the awesome new chapter stepping into 40.☆☆Host, Helen Edwards: International Best Selling Book, Nothing Sexier Than Freedom is available on Amazon ☆☆ Follow Robster's Tik Tok @bobertc ▪▪ Have a question or want to leave a review? Find us...🔻🔻>> Follow IG ➡️ @HelofajourneyFollow FB ➡️ @SexyFreedomMedia --- Support this podcast: https://anchor.fm/sexyfreedom/supportSupport the show
2020-09-2028 min
Aufnerden - der steirische NerdpodcastS05E47: Nerdy Talk with Keith Voss / Star Trek PicardWer ist mit einer Videokassette von ‚The Matrix’ durch Manhattan spaziert bevor der Film im Kino war? Wer hat in Hollywood versehentlich Sam Raimi beleidigt, durfte dann aber mit ihm Special Effects Previews für Spiderman begutachten? Von wem habt ihr noch nie gehört, obwohl seine Stimme schon in zahlreichen Blockbuster-Trailern vorgekommen ist? In unserer bisher längsten und erstmals großteils englischsprachigen Episode sprechen wir mit dem wunderbaren Keith Voss über seine Zeit in einer Filmtrailer-Produktionsfirma in New York, sein Engagement im Indiana Jones Fandom (das u.a. ein hochprofessionelles Hörspiel hervorgebracht hat), sowie über einige seiner Lieblingsfr...
2020-02-202h 52
Ignited EntrepreneursEpisode #6 - Mental Magic with Anthony HamiltonAnthony Hamilton is the best selling author of Mind Time & Power!
Anthony takes us on his journey of discovering the magic of mental time travel to "crack the success code" by becoming more aware of the contents of our unconscious mind. He is a certified Law Of Attraction Coach and specializes in coaching and training people to reach higher levels of Personal Leadership, Personal Effectiveness, Life Success and Results Creation.
To access Anthony's FREE 1 month free mind power course and buy his book Mind Time & Power click here https://www.mindtimeandpower.com/
Resources:
Success Principles - Jack Canfield
Never Split the...
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Access Must-Have Full Audiobooks in Mystery, Thriller & Horror, PsychologicalForward Slash by Louise Voss, Mark EdwardsPlease visit https://thebookvoice.com/podcasts/1/audiobook/310103 to listen full audiobooks. Title: Forward Slash Author: Louise Voss, Mark Edwards Narrator: Jessica Ball, Ben Elliot Format: Unabridged Audiobook Length: 10 hours 47 minutes Release date: December 29, 2016 Genres: Psychological Publisher's Summary: He's posted on your wall. He's following you on Twitter. He knows where you are right now… When Amy receives an email from her older sister, Becky, announcing that she's off travelling and 'don't try to find me', she is worried. Becky would never do such a thing on a whim. Amy – who is recovering from an abusive relationship that has left her terr...
2016-12-2905 min
Step Inside An Mind-Blowing Full Audiobook And Elevate Your Mindset.Forward Slash by Mark Edwards, Louise VossPlease visithttps://thebookvoice.com/podcasts/2/audible/156352to listen full audiobooks.
Title: Forward Slash
Author: Mark Edwards, Louise Voss
Narrator: Jessica Ball, Ben Elliot
Format: mp3
Length: 10 hrs and 47 mins
Release date: 12-29-16
Ratings: 4 out of 5 stars, 60 ratings
Genres: Action & Adventure
Publisher's Summary:
2016-12-2910h 47
Download Incredible Full Audiobooks in Mystery, Thriller & Horror, SuspenseForward Slash by Louise Voss, Mark EdwardsPlease visit https://thebookvoice.com/podcasts/1/audiobook/310103 to listen full audiobooks. Title: Forward Slash Author: Louise Voss, Mark Edwards Narrator: Jessica Ball, Ben Elliot Format: Unabridged Audiobook Length: 10 hours 47 minutes Release date: December 29, 2016 Genres: Suspense Publisher's Summary: He's posted on your wall. He's following you on Twitter. He knows where you are right now… When Amy receives an email from her older sister, Becky, announcing that she's off travelling and 'don't try to find me', she is worried. Becky would never do such a thing on a whim. Amy – who is recovering from an abusive relationship that has left her terr...
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