Shows
"Hey Joe!" Podcast by Pet Pros, for Pet ProsHey Joe: Being Prepared For Pet Emergencies with Amy D'AndreaIn this podcast episode, we're shining a spotlight on friend and industry partner Pet Emergency Academy, an internationally recognized organization dedicated to educating pet owners and animal professionals in pet emergency response and first aid.
Renowned for their comprehensive virtual training programs, they offer a range of classes that cover everything from basic first aid and CPR techniques to advanced emergency care. The academy’s courses are designed by credentialed veterinary professionals who bring real-world experience and a deep understanding of animal health and safety to the course content.
Today, we’ll be joined by Amy D'Andrea, founder of Pet Emer...2025-04-2551 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: Who is Your Competition?In this month's JZ10 coaching session, Joe Zuccarello talks all about competition!
What do you think of when you hear the word competition? Who is your competitor? How can you embrace your top competitor?
Tune in to find out!2024-11-0712 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Employ Differently Episode 3: Hire DifferentlyYou might remember a time when you could devote weeks to hiring a new employee. Stacks of applications to look through, phone and in-person interviews, and possibly even working interviews: these are now luxuries we can't afford. The new world moves fast, and you need to compress this process to mere days.
In this third episode of a four-part series, Joe Zuccarello explains why a slow, multi-step hiring process is no longer preferred and describes things you can do to stay competitive. Learn to run ahead of the pack and hire differently in the latest JZ10!2024-11-0710 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Employ Differently Episode 2: Recruit DifferentlyIf you consistently find yourself short-staffed and scrambling to find replacements in this tight job market, a change of hiring strategy might be what you need, and it goes beyond rewriting your "help wanted" ads.
In this second episode of a four-part series, Joe Zuccarello explains why it's important to think of yourself as a talent scout: keeping an eye open for good candidates even when you're not looking to fill a position. If you want to stay ahead of the hiring crunch, you need to act proactively, not reactively. Learn to grow your business by recruiting differently in the...2024-11-0708 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: Employ Differently Episode 4 – Retain DifferentlyIn the final part of Employ Differently series, Joe Zuccarello reveals the secret to retaining employees and keeping your team interested and invested. This latest JZ10 will keep you competitive in the current business landscape, so tune in!2024-11-0707 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: Schedule ManagementDoes your day get out of control - every day? Are "surprises" the only constant in your daily schedule?
In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello shares ways to get your schedule under control. Explore how rebooking, appointment windows and assigning time-outs can reduce the surprises that scuttle your schedule.2024-11-0708 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: How to Handle Bad ReviewsIn this month's JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello talks about "How to Handle Bad reviews." This can be a tricky subject, but it is always important to remember that there is always a 'thing behind the thing!'2024-11-0713 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: Learn to Speak "Customer"Customers say the darnedest things – but so do groomers! Clear communication is make or break.
Join Joe Zuccarello as he uncovers the secrets of speaking "customer" – staying on the same page is key! You'll get practical tips for communicating the function, form, and outcome of your grooming strategies. Plus, Joe offers some key conversational aids to keep your grooming goals clear. Talk the talk with the latest JZ10!2024-11-0713 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: Make More Money Selling Extra ServicesIn this JZ10 coaching session, Joe Zuccarello helps you step outside your comfort zone to build your business. Offering extra services can boost your bottom line AND help your clients!2024-11-0710 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Employ Differently Episode 1: Market DifferentlyIf you hear talk about how tough it is to find good employees right now, you might scoff because you live it every day. Yes, it can be difficult but it's not impossible - the key is to position yourself as a place where people want to come work.
In this first episode of a four-part series, Joe Zuccarello explains how to find good workers and keep them by marketing not just your services, but your business as a whole. Get tips for attracting new team members and learn how you can employ the same strategies as you do when...2024-11-0709 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Lifetime Value of a CustomerIn this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello discusses the Lifetime Value of a Client!
How much TIME should I spend to keep a customer?
How much MONEY should I spend to keep a customer?
Tune in to find out!2024-11-0713 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: Customer Experience Factor (CX) Episode One - CultureIn this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello prompts you to think about why you do what you do in your salon. This will not only focus your attention on what's most important about your work, but also serves as the basis for your business's culture.2024-11-0707 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: TGFD (Thank Goodness for Doodles)In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello suggests taking a second look at grooming Doodles. Widely-thought to be unprofitable, Joe explains how they can be a big opportunity for your salon. Follow along in this latest video!2024-11-0708 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: Snags and BragsIn this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello shows you how to identify your "Snags and Brags" of 2022. This process helps you visualize what you need to keep doing and how to improve your salon for the coming year. Follow along in this latest video!2024-11-0707 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10: Can I Get A Time Out?In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains why it's valuable to rethink the "assembly line" approach to running a salon and instead, maintain scheduled time when each client's pet enters and leaves the facility - a time in and a time out.2024-11-0709 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Predict The Future - RebookIf you had a crystal ball that could predict the future, wouldn't you want to know all of your upcoming appointments? Join Joe Zuccarello as he describes how to predict your grooming future. No crystal ball required - all you have to do is get your customers in the habit of rebooking and prebooking. Get tips on how to implement this in the latest JZ10!2024-11-0710 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Tips For TipsIn this month's JZ10 coaching session, Joe Zuccarello talks about tips, or as he would put it, "mini bonuses funded by your customers."
Getting tips from happy customers feels great, especially during the holidays. However, did you know that there are ways to increase both the amount and frequency of your tips?
Tune in to learn some tips for making more tips from Joe Zuccarello!2024-11-0709 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Getting Ready to Get Ready (Holidays 2021)In this month's JZ10 coaching session, Joe Zuccarello talks all about getting ready to get ready for the holidays.
Are you ready for this holiday season? Is your schedule ready? Are your employees ready? Do you have all of your supplies?
Tune in to find out!2024-11-0708 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Yesterday's Rules, Today's RealityIn this month's JZ10 coaching session, Joe Zuccarello talks all about navigating the waters of constant change. "You cannot apply yesterday's rules to today's challenges"
How can you adapt to change? Can you change the rules? Tune in to find out!2024-11-0720 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Recharge and RefreshIn this month's JZ10 coaching session, Joe Zuccarello talks all about finding time for yourself! What is consuming your time every day? How can you afford to NOT have time for yourself?
Tune in to find out how you can make time to recharge and refresh your batteries!2024-11-0706 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: The Cinderella SyndromeIn this month's JZ10 coaching session, Joe Zuccarello talks all about wishes and The Cinderella Syndrome! Do you ever wish something into one of your employees that they are not capable of?
Tune in to find out what the Cinderella Syndrome is and how you can set yourself and employees up for success!2024-11-0708 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Feeling Funky?In this month's JZ10 coaching session, Joe Zuccarello talks all about YOU and how to rescue yourself! Do you ever have days when...You can't pull yourself together? You don't feel like yourself? You feel exhausted?2024-11-0709 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: The Mat Fee SurpriseIn this month's JZ10 coaching session, Joe Zuccarello discusses how to navigate conversations about extra services and fees! Did you discuss extra fees at check-in? How do you communicate extra dematting fees? How should you educate your clients?2024-11-0709 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Proclaim to be THE Expert!In this month's JZ10 coaching session, Joe Zuccarello discusses proclaiming to BE the expert! What does it mean to be an expert? Are you the expert to your clients? Are you the expert to your co-workers/ other groomers?2024-11-0709 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Employee or Independent ContractorIn this month's JZ10 coaching session, Joe Zuccarello discusses the difference between an Employee and an Independent Contractor. Who's working for who? Are they working for you? Or are they working for themselves?2024-11-0713 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: The Golden Rule of Rewarding EmployeesIn this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello, discusses the Golden Rule of Rewarding Others. How should I reward my employees? What are easy ways to recognize my employees? How can I determine what my team members value?2024-11-0710 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Dental Awareness and Income PotentialIn this month's JZ10 coaching session, Joe Zuccarello shows you how to get a pet parent on board with dental health! Learn how you can bring dental solutions into your grooming practice, and how to get your clients to keep it up at home.
Check out Dental Awareness & Income Potential below!2024-11-0712 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Shareable MomentsIn this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello, discusses sharable moments. What shareable moments do you have in your salon? Do you share moments that happened with a client's dog while they weren't there? Tune in to discuss ways to share these moments and how it can affect you.2024-11-0710 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Perfection vs. ExcellenceIn this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello, discusses the Perfection vs. Excellence. Are you a self-proclaimed perfectionist? Is perfection achievable? Tune in to find out!2024-11-0706 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Overcoming Time KillersIn this month's JZ10 Coaching Session, Joe Zuccarello, discusses overcoming time killers. Do you ever wonder why you're so exhausted? Do you ever wonder where your day went? Tune in with Joe for solutions to overcome time killers!2024-11-0711 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Demanding Times and Demanding ClientsIn this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello, discusses the increase in demanding customers. How can you build a relationship with them? What can you do to make things go smoother? Tune in to hear Joe's five self-reflective tips!2024-11-0706 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: The GRAND Finale'In this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello, discusses how to make a great Grand Finale' when your customers come to pick up their pet! What is going to WOW your customers? What simple things can you do to make your customers loyal?2024-11-0708 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Just Do What I Need You To Do!In this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello answers the question, "why won't my staff just do what I need them to do"?
We will also tackle some solutions that will help you and your staff understand each other better.2024-11-0709 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsHelping Others Find a Successful Career Path - How We Can Introduce the Profession of Dog GroomingJoe Zuccarello interviews Brian Taylor, the famous "Dogfather of Harlem," founder of the Harlem Doggie Day Spa and creator of The Pup Relief Tour. Listen in as Brian and Joe discuss and explore how to introduce dog grooming to people who are looking for a viable, fulfilling, and rewarding career path!2024-11-0750 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: Interviewing Dog GroomersIn this episode, Paragon VP and pet business coach Joe Zuccarello talks about “Interviewing Dog Groomers.” Do you hire the best fit for your business or do you hire the best groomer!? Joe discusses important factors to consider when interviewing.2024-11-0716 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: How Can I Afford to Hire More PeopleIn this month's JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello answers the question, "How Can I Afford to Hire More People?" Joe will talk about taking a step back and looking at your opportunity costs and turning it into revenue.2024-11-0707 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsJZ10 Coaching Session: How to Raise Prices and Feel Good About It?!This month, Joe explains why raising your prices can be better for your business AND your clients. Find out how Joe encourages local research and reframing "competition" to give your staff, salon, and customers the best. Check out How to Raise Prices and Feel Good About It?! below.2024-11-0711 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsMeet Lynn Allen of Tool Klean, Makers of UV Sanitizers & UVC Cleaning Devices for GroomersJoe Zuccarello interviews Lynn Allen, owner and operator of Tool Klean, Inc., an EPA-registered company that produces UVC Light Sanitizers and other equipment specialized for the pet grooming industry. Hear more about her story and how her passion for groomers and pets inspired her to bring new and innovative products to the pet grooming market.2024-11-0750 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsAn Exploration of Mobile Pet Grooming: The Latest Advances & Opportunities with Dennis GnetzIn this episode of the Hey Joe Pet Pro Vod/Podcast, Joe speaks with Dennis Gnetz, the CEO of a leading Mobile Grooming Vehicle Conversion Company and long time industry friends of Paragon.
Dennis shares a little of the history of Wag’n Tails and how they are celebrating 30 years in business in 2024. He recaps what he identifies as the Wag’n Tails team's most significant accomplishments in the past 30 years.
Joe and Dennis look at the state of the pet grooming industry, and specifically the mobile grooming segment. There is great discussion about how mobile grooming differs from brick and...2024-07-2650 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsWhat a Pet Care Facility Can Do To Gain The Ultimate Confidence From Their Clientele with Amy HillisJoe Zuccarello interviews Amy Hillis, Co-Founder and Chief Strategy Officer of Social Pet, which provides daycare, lodging, grooming, and training services with 3 locations in the Charlotte, North Carolina area.
Listen to their discussion about building confidence and trust within your community so people know their pets are in good, capable hands. This nearly one-hour discussion includes stories, techniques, and ideas that will be invaluable to a new or growing grooming business.2024-07-1554 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsYou’re Not Alone! - The Struggles Independent Operators Face and How To Find SupportJoe Zuccarello interviews Todd Dittman, the executive director of IndiePet, a nonprofit trade association created by and for independent pet retailers and the manufacturers, distributors and service providers who support the independent pet channel.
Listen to their discussion about the support systems that are available for independent store owners to leverage. Todd goes into detail about IndiePet's mission and shares some examples of how IndiePet businesses have turned challenges into successes.2024-05-1539 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsGetting Real with Garret Tadlock About Grooming OperationsParagon President Joe Zuccarello joins industry expert Garret Tadlock, founder of Paw Loyalty and Chief Product Officer at Hello-Groom, to unpack the keys to productivity in the pet grooming business. He shares his expertise in overcoming the unique challenges faced by pet boarding and daycare businesses in managing grooming staff, and the value-add grooming brings. From staffing to pricing and customer retention, don't miss this episode to benefit from decades of groomer business wisdom!2024-04-1236 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsThe Story of a Growing Grooming Business - Struggles and Successes to ShareJoe Zuccarello interviews Danielle Aymar, owner of Zen Dog Spa in Charleston, SC, and a pet care expert with over 25 years of experience. In 2019, she was finally able to pursue her dream of starting her own business! Listen as she tells her story about launching and growing the pet spa and how her team has helped make it a success!2024-03-1546 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsIntroducing Project K-9 Hero with Jason JohnsonJoe Zuccarello interviews Jason Johnson of Project K-9 Hero, a non-profit organization that provides a peaceful retirement and quality healthcare for retired military and working dogs. These incredible animals serve alongside our brave men and women in uniform, risking their lives to protect and defend our nation. They detect explosives, locate missing persons, and perform a variety of other life-saving tasks. However, once these dogs retire, they often face a significant lack of support and funding for their medical care. Project K9 Hero steps in to bridge this gap. Their work ensures that these retired heroes can enjoy their well-deserved...2024-02-1550 min
The Poodle to Pitbull Pet Business PodcastA lifetime Impacting the Grooming Industry with Joe Zuccarello, from Paragon Pet SchoolThis weeks guest is Joe Zuccarello , the President of Paragon Pet School! Joe was born in raised just outside of St Louis, Missouri, where he learned an amazing work ethic from his father who worked in telecommunications industry. At just 12 years old Joe and a friend got a Saturday job cutting grass on for a Homeowners association. One of the trustees of the assocation was married to a lady who owned a grooming salon, who needed help bathing dogs in her grooming salon. Joe thought that sounded like a pretty cool gig, and beg...2023-11-1759 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsYard Solutions for Paw Safety & Cleanliness with Tim PetschJoe Zuccarello interviews Tim Petsch of GrassWorx about how to set up a play yard for maximum comfort, safety, and ease of care. Find out the best yard strategies for your grooming business – and at home!
• What materials should I use for a safe and clean yard?
• How do I avoid the muddy "runway" effect at my grooming studio?
• What can I do to maximize paw health?
• Can I simplify yard care in a multi-dog scenario?
Tune in to find out.2022-04-0831 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsContinuing Education with Stephanie ShipleyJoe Zuccarello interviews Stephanie Shipley of Professional Animal Care Certification Council (PACCC)about continued education and certifications.
- What is the importance of becoming a certified animal care provider?
- What does it mean to your clients?
- What does certification entail?
Tune in to find out.2021-10-1943 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsPath to Success for Professional Groomers with Deb ComptonIn this episode, Joe Zuccarello interviews Deb Compton, professional groomer and Pooch Perfect Contestant, about her path to success.
- Where do you see yourself taking your grooming career?
- What got you interested in grooming?
- How can you get noticed in the industry?
- What ignites you?
- How can you be a teacher?
Tune in to find out!2021-10-0749 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsStoring And Mixing Grooming Liquids with Dave CampanellaJoe Zuccarello interviews Dave Campanella of Best Shot about storing and mixing grooming liquids.
- Have you ever thought you got a bad batch of shampoo? Moldy? Smelly? Separated?
- What are the consequences of not properly storing and mixing liquid products?
- How can I safely store and mix liquid grooming products?
Tune in to find out.2021-10-071h 17"Hey Joe!" Podcast by Pet Pros, for Pet ProsEver Changing Pet Industry with Mark KalaygianJoe Zuccarello interviews Mark Kalaygian of PetBusiness Magazine about the pet industry as a whole.
- Where can I get trusted sources about the pet industry?
- How has the past couple of years affected retail stores, ecommerce and grooming salons?
- How can grooming services positively affect retail salons?
Tune in to find out.2021-10-0753 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsStore Design and Remodeling with Chris MillerJoe Zuccarello interviews Chris Miller of Pacific Store Design about retailing, remodeling and store designs!
- What should I change about my salon?
- Should I add retail to my salon?
- What is your story?2021-10-0749 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsMarket Yourself & Business with Monica CevallosJoe Zuccarello interviews Monica Cevallos of Sniff Design about Marketing Yourself & Your Business.
- Why is it important to keep up your salon appearance?
- How do I establish a brand?
- Where do I find inspiration?
Tune in to find out.2021-10-0741 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsLife After Paragon with Stacey DeshkulkarniIn this episode, Joe Zuccarello interviews Stacey Deshkulkarni, a Paragon Distance Learning Program Graduate. Stacey began her own mobile grooming business right after she graduated from Paragon and now she is here to share her experiences before, during and after Paragon!
- What is it like making a career change?
- Can you learn to groom online?
- What does life look like after grooming school graduation?
Tune in to find out.2021-10-0738 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsBusiness during the pandemic with Kristen HedderichJoe Zuccarello interviews Kristen Hedderich, Director of Pet Care Operations at Morris Animal Inn about their business model and practices during the global pandemic.
- How can myself and my company stay centered during the pandemic?
- How can I adapt to change?
- How do I unify my employees?
- Should I look externally for training, marketing, etc?
- What is the best way to educate my clients?
- What are the best communication practices with my clients?
Tune in to find out.2020-12-0141 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsSpeed and Efficiency with Judy HudsonIn this episode, Joe Zuccarello interviews grooming icon Judy Hudson, award-winning pet stylist and NCMG, on the topic of Speed and Efficiency in the grooming salon.
- What are time savers?
- Can you groom a dog an hour?
- How can you become more efficient without sacrificing quality?
- How can you manage your clientele?
Tune in to find out.2020-12-0149 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsGrooming Products & Equipment with Edu ArteroIn this episode, Joe Zuccarello interviews Edu Artero of Artero Grooming Products in Barcelona, Spain. Edu has joined us to discuss Artero's journey and tips on grooming products and equipment.
- What research should you do before choosing products?
- How should you choose shears?
- What questions should you ask yourself before you begin researching?
- What should you ask the equipment providers?
- Does price of a product dictate quality?
Tune in to find out.2020-12-0137 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsDental Awareness with Josh MeyerJoe Zuccarello interviews Josh Meyer of Tropiclean about Pet Dental Awareness. Dental awareness is important for pets overall well-being and health.
- Why is it important for pet care providers to educate their clients?
- Is it too late to start dental treatment?
- Are there dental solutions available?
- What are the early signs of periodontal disease?
Tune in to find out.2020-12-0131 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsPerfecting Customer Experience with Lori DavisJoe Zuccarello interviews Lori Davis of Paramount Success Group about perfecting customer experience. "The pulse of your business starts at the heart of your business," and that's why customer experience is SO important.
- What is the difference between frontline staff and reservation specialist?
- How can I train my frontline?
- Are my customers satisfied?
- How can I turn complaints into compliments?
Tune in to find out.2020-07-3140 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsPet Supply Retail with Candace D'AgnoloJoe Zuccarello interviews Candace D'Agnolo of Pet Boss Nation about adding retail to your business. Find out how you can do a risk-reward analysis with Candace's Retail Guide.
Should I sell retail in my business?
How should I position myself in retail
What should I carry?
Tune in!2020-06-0545 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsProper Disinfecting with Dave CampanellaJoe Zuccarello interviews Dave Campanella of Best Shot about proper disinfecting. This timely topic can greatly affect you, your salon, and your clients.
• What is the difference between clean, sanitizing, and disinfecting?
• Do I safely and effectively disinfect my salon and tools?
• Should I clean BEFORE I disinfect?
Tune in to find out.2020-05-2953 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsContinuing Education & the Benefits of Knowing More with Connie BaileyJoe Zuccarello interviews Connie Bailey about preparing for continuing education. Find out how you can get your studio ready for lifelong learning, keep your team engaged, and educate your customers!
• How do I prepare for continuing education as a salon leader?
• Who should I offer educational opportunities?
• How do I keep groomers excited about learning?
• What does increased confidence do for my staff? For my clients?
Tune in to find out.2020-04-1734 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsGoing Mobile! Financing 101 with John StockmanJoe Zuccarello talks with John Stockman of Wag'n Tails Mobile Conversions about the best ways to finance a mobile grooming operation.
• How do I scope out my market and take on a reasonable number of clients?
• What should I do to manage my debt? How important is my credit?
• How should I finance a mobile grooming van?
• What is verifiable income? What impact will it have on my business?
Tune in to find out.2020-03-2040 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsEvery Season Demands Paw Health Protection with Tim PetschJoe Zuccarello interviews Tim Petsch of Pawz Dog Boots about proper paw care throughout the year. Paw health greatly affects both pets and their owners – especially with current public health concerns.
• Should I use dog boots year-round?
• Can I use human hand sanitizer on dogs?
• How much bacteria do dogs carry with them?
• Why do dogs lick their paws more in the spring and summer?
Tune in to find out.
See the Inside Edition report here:
https://www.youtube.com/watch?v=tjfgm3y8Sng2020-03-1327 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsAdding Dog Training to Your Grooming Business with Jen van GarderenJoe Zuccarello interviews Jen van Garderen of Kennelwood Pet Resorts about adding dog training to your business. Find out how Jen manages Kennelwood's services, hires reliable staff, and keeps clients invested!
• Why would I want to add dog training to my grooming business?
• How can I make sure client pets receive personal attention?
• What defines a balanced approach to dog training?
• Where can I find trainers for my facility?
Tune in to find out.2020-03-0643 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsProfessional Dog Grooming: Generational Series – Career Reset with Annette TuckerJoe Zuccarello talks to certified groomer Annette Tucker of Bark Me Beautiful. Find out how Annette changed careers at age 50, what it took to get a job in the grooming industry, and how she's taking charge of Bark Me Beautiful's new mobile grooming division.
• Can I really change careers at age 50?
• What does it take to get up to speed on a different industry?
• How do I get a job in a dog grooming studio, and how do I build industry relationships?
• What role does continued education play in a career reset?
Tune in to find out.2020-02-2835 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsCreating a Culture Employees Don't Want to Leave – Part 2 with BC & Kathy HenschenJoe Zuccarello meets with BC and Kathie Henschen of Platinum Paws for team-building tips, communication strategies, and sure-fire ways to keep your employees happy. Find out what they do to make their team feel appreciated, and how that comfort reflects in their work!
• What kind of schedule should my I create for my employees?
• How can I improve team recognition?
• Who should I hire, and how long should I be willing to train them?
• How do I make up for my own shortcomings and improve communication?
Tune in to find out.2020-02-2151 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsProfessional Dog Grooming: Generational Series – Youth Influence with Jeanine PalmiteerJoe Zuccarello joins Jeanine Palmiteer to talk about the challenges of being a young professional groomer. Find out how Jeanine made her way into the industry, and how the next generation of groomers influence the industry.
• What's the most difficult part of being a young professional groomer?
• How do blade numbers differ between cosmetology and dog grooming?
• What goes into starting your own business?
• Where can I start learning as a young groomer?
Tune in to find out.2020-02-1432 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsCaring for Skin & Coat During Winter with Dave CampanellaJoe Zuccarello is back with Dave Campanella from Best Shot Pet Products. Learn how to keep dogs looking and feeling good during the winter! By understanding coat physiology, grooming products, and the science of shedding, you can keep clients and pets happy year-round.
• How can a double-coat cause skin irritation?
• When should I educate a pet owner about shed control?
• How often should I see a client during the winter?
• What can I do to get ahead of shedding issues?
Tune in to find out.2020-02-0742 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsBuilding a Better Team from a Human Resources Perspective with Rene DavisJoe Zucarello talks to Rene Davis about adopting a people-centered approach to your business. Find out the three major steps that can build your team – and yourself!
• What can I do every day to develop my team?
• How much feedback should I give my employees?
• When should I point out issues in the workplace?
• How can I keep track of positive behavior?
• How do I view my staff?
Tune in to find out.2020-01-3140 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsCreating a Culture Employees Don't Want to LeaveJoe Zucarello returns with a big question – what are you doing to keep your employees? Tune in for Joe's five steps to create a culture your employees won't want to leave. Increase your engagement, retention, and loyalty.
• What do customers and employees have in common?
• How do I keep my employees engaged?
• What does "high touch, not high tech" mean?
• How can I reduce a lofty vision into one that's easy to follow?
• Do I have to achieve perfection to improve my team's culture?
Tune in to find out.2020-01-2424 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsGroomTeam USA with Kathy RoseGroomTeam USA with Kathy Rose by Joe Zuccarello & Paragon Pet School2020-01-1746 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsSalon Shortcuts to Start Your Day Right with Lorri KellerSalon Shortcuts to Start Your Day Right with Lorri Keller by Joe Zuccarello & Paragon Pet School2020-01-0938 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsSkin Care Knowledge & Care with Christein Sertzel -Skin Care Knowledge & Care with Christein Sertzel - by Joe Zuccarello & Paragon Pet School2020-01-0938 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsSenior Pet Care Awareness & Techniques with Laurie BrushSenior Pet Care Awareness & Techniques with Laurie Brush by Joe Zuccarello & Paragon Pet School2020-01-0933 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsWhy We Do What We DoJoe Zuccarello discusses the importance of clarity, discipline, and consistency in the dog grooming industry! Sharing wisdom from Start With Why by Simon Sinek, Joe touches on key principles to make your grooming business shine.2019-12-0621 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsRecouping After the Holidays with Dr. Matthew PhinneyPet grooming is an athletic job, and the holidays are the grooming Superbowl! Join Joe Zuccarello and Dr. Matthew Phinney for tips on avoiding fatigue, stress, and injury throughout the season.2019-11-2926 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsUnderstanding Conditioners with Dave CampenellaIn this episode, Joe Zuccarello is joined once again by Dave Campanella for a deep exploration of conditioners. Dave clears up some common misunderstandings and offers great grooming advice!2019-11-1951 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsVictor Rosado: I Want to Compete!Victor Rosado: I Want to Compete! by Joe Zuccarello & Paragon Pet School2019-11-1834 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsTeri DiMarino on RegulationsIn this episode, Joe Zuccarello interviews Teri DiMarino about her battle against devastating anti-groomer legislation in California. She tells the story of how she rallied groomers, defeated the bill, and formed the California Professional Pet Groomers Association.2019-11-0846 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsDelise Knight: Getting To Know Your CustomersIn this episode, Delise Knight from Bardel Bows teams up with Joe to discuss techniques for getting to know your clientele and building a long-term relationship with each customer.2019-11-0140 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsBest Foot Forward Part 2 - Branding and Marketing with Monica CevallosIs your pet business making the right impression? Is your salon putting its best foot forward? In this episode, host Joe Zuccarello talks to Monica Cevallos of Sniff Design. Together, they'll unpack how to choose the right design partner to help you create a compelling brand.2019-10-1844 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsMelissa Verplank on her Inspiration to Create Learn2GroomDogs.comDo you need to build your skills? In this episode, Joe Zuccarello is joined by author, master groomer and groom world icon, Melissa Verplank. Together they'll discuss the origins of the all NEW Learn2GroomDogs.com site, and her devotion to helping groomers find their success through skill-building.2019-10-1151 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsSusan Briggs - What Are You Trying To Tell MeIn this episode, Dog Gurus co-founder Susan Briggs joins host Joe Zuccarello to explore the topic of dog body language. Learn how to read the sign and get tips for safe grooming.2019-10-0347 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsHealthy Paws Promote Healthy Pets with Tim PetschIn this episode, Joe Zuccarello teams up with purveyor of paw protection, Tim Petsch from PawZ Dog Boots. Together they'll explore the evolution of pet product industry and specifically the ways that paw protection can improve the health and well-being of our fur friends. Together, they'll answer questions like: What are "Frito feet" and how can you identify and avoid them?
Why do senior dogs often have problems gaining traction on smooth surfaces?
Which poses the greatest risk to dogs paws - salt, pesticides, hot pavement, foxtail burrs?
Where do the chemicals, bacteria and fungi go when your dog comes...2019-09-2632 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsHow to Make More Money in Your Business with Susan BriggsWould you like to boost your profits and expand your services? In this episode, Joe Zuccarello teams up with "The Dog Gurus" business coach & doggie daycare pioneer Susan Briggs to unpack the secrets to nurturing a thriving pet business through add-on services, from play-care to enrichment. Tune in to learn more2019-09-1944 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsPet First Aid and CPR for Pet Parents and Pet Pros – Thom SomesDo you know what to do if a pet you're working with has a medical crisis? Are you prepared to help a fur friend who can't breathe or is losing blood from an open wound? If you DO know, would you like to teach others? In this episode, Joe Zuccarello teams up with Thom Somes, Vice President and Co-founder of Pet Tech Productions, Inc., to discuss the value of CPR and Pet Care First Aid training. Learn how to become an instructor to build your pet care business with popular classes for pet parents.2019-09-1144 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsBest Foot Forward - Branding and Marketing with Monica CevallosIs your "brand" as memorable as your best groom? Groomers strive to create beautiful results, but often forget to give the same loving attention to their business branding. In this episode, Joe Zuccarello connects with Monica Cevallos, a pet business design and branding expert, to discuss ways to up your marketing game and enhance your brand.2019-09-0547 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsBack To Basics Taking Care Of Your Body With Dr Matt PhinneyResearch shows that dog grooming and pet care services can be very physically demanding occupations that by nature cause a higher incidence of pain and injury. Joe Zuccarello teams up with Chiropractor & Learn2GroomDogs.com expert Matt Phinney to learn tips and tricks to avoid injury, reduce repetitive stress and mitigate pain on the job. See how taking care of your body can help you stay in your career longer and how you can even get a FREE session with a doc + lunch for your team!2019-08-2846 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsOn the Road II: 7 Keys to Succeed in Mobile Grooming with John StockmanIn this episode, Joe Zuccarello is joined by John Stockman from Wagn’ Tails to discuss mobile grooming. With more than 3,300 mobile units and two decades on the road, Wagn’ Tails makes “mobile” grooming “friendly.” John will enlighten us today on his 7 Keys to Success in Mobile Grooming and also answer some of the most pressing questions in mobile grooming.2019-08-2755 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsEquipment Maintenance 101 with Trevor VoldEquipment Maintenance 101 with Trevor Vold by Joe Zuccarello & Paragon Pet School2019-08-2737 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsColin Taylor: His Story, Featuring his book "What would Colin Do?"In this episode, Joe Zuccarello is joined by British groomer icon, Master Groom UK founder and author, Colin Taylor. You’ll hear how Colin got his start, and explore his views of the grooming profession and its future.2019-07-3149 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsGrooming Table Workspace - Safety and Productivity with Chuck SimonsIn this episode, Joe Zuccarello is joined by Chuck Simons, founder of the Groomer's Helper. Hear Chuck's fascinating origin story and learn how to increase your productivity through safe pet handling practices.2019-07-2444 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsCat Grooming: Building a Clientele and Pricing with Danelle GermanIn this episode, Joe Zuccarello is joined by cat-master and feline aficionado, Danelle German, from the National Cat Groomers Institute of America. They'll explore ways that dog groomers can build a lucrative cat clientele into their business for an excellent return-on-investment.2019-07-1740 min
"Hey Joe!" Podcast by Pet Pros, for Pet Pros"On the Road" with Mobile Grooming - John StockmanIn this episode, Joe Zuccarello is joined by John Stockman from Wagn’ Tails to discuss mobile grooming. With more than 3,300 mobile units and two decades on the road Wagn’ Tails makes “mobile” grooming “friendly.” John will answer some of the most pressing questions in mobile grooming:
• How can I make more money grooming fewer pets?
• How would I avoid spending most of my day in transit?
• What is an appointment cluster and how do you make more money using them?
• Is it possible to operate on a 75% gross profit margin?
• What are the benefits of mobile grooming for pet parents and pets themselves?
S...2019-07-0347 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsInsurance: Peace of Mind Coverage with Jerry DubosIn this episode, Joe Zuccarello teams up with Jerry Dubos of Governor Insurance to unpack the inner working of insurance tailored to professional groomers and salons. Pet Groomer Insurance is more than general business coverage; it’s peace of mind!
What happens if a dog falls off a grooming table and breaks his leg? Who pays the $7,000 vet bill? What is K-9 Kennel Cough Insurance? What is an umbrella policy, and does it have anything to do with rain? Can you cover loss of income? What happens if a product you sell injures a pet and you’re named in a la...2019-06-2639 min
"Hey Joe!" Podcast by Pet Pros, for Pet ProsExpert Profile: Victor Rosado - Grooming SuperstarIn this episode, Joe Zuccarello is joined by groomer superstar Victor Rosado, who shares the compelling story of his rise from humble beginnings in Puerto Rico with a book and noisy clippers to an award-winning, international grooming expert and instructor to instructors. Along the way, you'll learn about the evolution of pet culture around the world, and the elevation of grooming as a vocation.
How do you go from shaving dogs for surgery to being one of the world’s foremost, award-winning groomers?
How do you command respect as a professional groomer?
How important is it do understand breed standards, te...2019-06-1941 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsMasterpieces From Nightmares 2019 - with Dave CampanellaGrooming is grueling work. In this episode, Joe Zuccarello teams up with groom expert Dave Campanella to learn the tricks of the trade. Together, they'll unpack the hard-earned secrets great groom salons use to produce a masterpiece every time. Learn to master canine hair physiology, chemistry and the scientific method behind faster, easier grooming.
Do you know how to work smarter, not harder?
How critical is "tub time?"
What's the difference between shedding, matting and tangling?
What is "porosity" and how does hair physiology play into good grooming?
What is the answer to the age-old question: Do you pre-brush a...2019-06-1232 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsClean & Healthy Grooming Rooms with Jessica Romani of ClippervacIn this podcast, Joe Zuccarello is joined by Jessica Romani of Clippervac to "get the poop" -- so to speak -- on health hazards found in grooming salons. Learn how a self-taught, single-mom revolutionized groom room sanitation more than three decades ago and how you can leverage this invention to stay healthy and productive.2019-06-0437 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsCat Grooming: To Groom or Not to Groom with Danelle GermanTo Groom or Not To Groom Cats - That Is The Question in this edition of "Hey Joe!" when he teams up with feline aficionado and expert Danelle German.
What are the key characteristics of those willing to groom cats?
The Fear Factor - Is feline-fear healthy, or something you need to overcome?
How should your grooming choices differ between cats and dogs?
Is grooming cats financially rewarding? How do you tap into that?
How do you make a million dollars grooming cats?
About Danelle German:
Danelle currently serves as President and Certified/Instructor of the National Cat Groomers Institute...2019-05-2931 min"Hey Joe!" Podcast by Pet Pros, for Pet ProsSocial Media and the Impact on Your Business - with Delise KnightDelise Knight from Bardel Bows teams up with Joe to discuss ways to build your business with Social Media. What makes social media different than advertising? What should your goal be when using social media? How often should you post on social media? What makes a post “sharable”? Tune in to find out.
About Delise Knight:
Delise has been in the pet industry for over 40 years. She started her career working in a pet store and showing dogs. Delise and her business partner later opened the first all-in-one location that combined veterinarian services, a pet store, and a grooming salon. Deli...2019-05-2145 min