Shows
Athletics Ontario Running PodcastEP 208: Scott Devenport, The Gump Runner - Good People United on the TrailsWhat happens when the universe rewards a leap of faith? In this episode, we sit down with Scott Devenport, whose journey from quitting smoking to conquering 200-mile peaks is a testament to the transformative power of the trails. Scott doesn't just run; he lives it—maintaining a legendary "run streak" of at least 5km every single day. Episode Highlights: - The Evolution: How Scott traded cigarettes for sneakers, evolving from road racing to becoming an elite ultra-marathon champion. - The Mental Game: Discovering the profound "mental peace" found only in the wild, rugged backcountry....
2026-01-2234 min
Athletics Ontario Running PodcastEP 205: Jennifer Kolari, Connected Parenting - The Runner-Parent's Guide to Connection, Emotional Regulation and Finding BalanceNew Year, new parenting goals? You're not alone. This week on the Athletics Ontario Running Podcast, our host John Shep kicks off the episode by sharing his own resolution to become a more self-aware parent—setting the stage for a deep dive with renowned expert Jennifer Kolari, founder of Connected Parenting. Jennifer starts by swapping her therapist chair for running shoes, revealing how she uses running as a solitary, meditative form of self-care to recharge in nature. The conversation then shifts to the specific challenges faced by runner-parents, answering listener questions on: - The "Substitute Frontal Lo...
2026-01-0136 min
Athletics Ontario Running PodcastEP 202: Andrew Kim - From the Floor at Runners' Choice Waterloo: The Best Gifts for RunnersWhat happens when a casual 10K bet among friends turns into a complete lifestyle overhaul? On this episode of the Athletics Ontario Running Podcast, host John Shep sits down with Andrew Kim from Runners' Choice Waterloo to trace his incredible journey. From his first strides in 2020 to shedding weight and shifting careers, Andrew shares how running became the catalyst for a new life. We dive into how he utilized social media for accountability, leading to partnerships with major brands like Lululemon and Strava, and how he tackled numerous marathons and ultras along the way. Plus, just in...
2025-12-1137 min
Athletics Ontario Running PodcastEP 195: Alejandro De La Cruz, Running Waters - In a New York (Marathon) State of MindGet ready for an episode that's all heart, hustle, and pavement! Host John Shep on the Athletics Ontario Running Podcast interviews the insightful Alejandro De La Cruz, co-founder of Running Waters in Durham Region. Alejandro shares his journey from a running novice in San Jose—learning the conversational pace—to becoming a community pillar. Hear how moving to Whitby, Ontario, in March 2020 turned the waterfront trail into his mental health lifeline and forged his runner identity. Dive into the Running Waters founding story and get an exclusive look at his gritty preparation for the New York City...
2025-10-2340 min
Athletics Ontario Running PodcastEP 184: John Shep's SOO 200 Recap with iRun Magazine's Ben KaplanFrom July 21st to 25th, 2025, the inaugural SOO 200 made its mark on the ultra running world, bringing a gritty, breathtaking 200-mile challenge to Sault Ste. Marie, thanks to the team at Sinister Sports. Among the brave twenty runners to take it on? AO Running Podcast host and 2025-2026 AO Running Ambassador John Shep, who didn't just run the race, but lived the full experience of it. Join us on this week's episode to find out all about his adventure, with guest host Ben Kaplan of iRun Magazine! Learn more about iRun Magazine at: https://irun.ca/
2025-08-0736 min
Athletics Ontario Running PodcastEP 167: The Crossing Lines Podcast - Podcast Worlds Collide: Running Beyond BarriersHold onto your headphones, folks! This week, the Athletics Ontario Running Podcast is about to get a whole lot more fun and thought-provoking! We're thrilled to welcome the dynamic hosts of the Crossing Lines Podcast, the voices shaking up the trail running scene with their seriously funny and deeply insightful conversations on community, inclusivity, and everything that truly matters. Join host John Shep as he unearths their unique perspectives on the power of running tribes (we see you, Parkdale Road Runners!), the joy of celebrating every victory, and the crucial work of breaking down barriers in our sport.
2025-04-1049 min
Amazing Business RadioHumility Leads to Customer Experience Innovation Featuring John RossmanHow to Overcome Mediocrity in Business and Customer Service
Shep interviews John Rossman, managing partner at Rossman Partners, keynote speaker, business advisor, and best-selling author. He talks about his new manifesto, The Pig, The Lipstick, and The Playbook of Champions (available to download at no charge), and discusses how companies can combat mediocrity and create a culture of innovation.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can businesses avoid settling into mediocrity in customer service?
What role does humility play in improving a business's customer experience?
...
2025-03-2533 min
Athletics Ontario Running PodcastEP 158: Brittany Moran, Chiropractor & Coach - Returning to Running Post-PartumJuggling #momlife, running, coaching, and a chiropractic practice? Dr. Brittany Moran shares her secrets to returning to running and sport after pregnancy on this week's Athletics Ontario Running Podcast with host John Shep. Learn about her postpartum recovery journey, the therapy and strengthening exercises she uses to stay healthy and injury-free, and how she balances it all. A must-listen for new moms, runners, and anyone interested in women's health and athletic performance. Find out all about Brittany at: https://www.instagram.com/torunningchiro Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athle...
2025-02-0640 min
Athletics Ontario Running PodcastEP 157: Leo Vitelli, Personal Trainer and Run Coach - Creating Ultra-Healthy and Happy RunnersWe told you he would be back! Recapping his running journey in Part One (check out last week's episode), this week, Leo Vitelli puts his personal trainer and run coach hats on to answer pressing questions for anyone engaging in running and fitness goals in 2025. From 5k to the ultramararthon distance (he and host John Shep are both training for Sinister Sports' SOO 200-mile ultramarathon in 2025!), this conversation is for you. Struggling to stay motivated in January? John and Leo will laugh with you back to your "why" in this episode. Find out all about Leo at: h...
2025-01-3034 min
Athletics Ontario Running PodcastEP 156: Leo Vitelli, Personal Trainer and Run Coach - Healing and Health through AdventureEvery runner has a unique journey to lacing up their shoes - Leo Vitelli certainly fits that bill. From living out of his car and suffering from severe mental health challenges to embracing life, adventure, fitness and running, leading him to successfully complete the 2024 Divide 200-mile race, the former professional gamer (we said he was unique!) shares the insights and learnings from his journey along the way. Host John Shep had so much fun, they are going to do a Part Two next week, all about Leo Vitelli coaching happy and healthy runners - stay tuned! ...
2025-01-2342 min
Rock and Roll Flashback PodcastDoo Wop: The Heartbeats and Shep & The LimelitesWelcome to Rock and Roll Flashback and the Doo Wop Series! I'm Bill Price, and in this episode we will flash back to the 1950's and early 1960's for a look at two Doo Wop vocal groups from that era: The Heartbeats and Shep & The Limelites. Interestingly, there was a historical connection between the two groups and unfortunately conflict.We welcome your feedback, so please feel free to click on this link and let us know your thoughts and/or suggestions via phone text!All podcasts on the Rock and Roll Flashback Podcast are produced b...
2025-01-2211 min
Athletics Ontario Running PodcastEP 155: Allison Forsyth, Generation Safe - Keeping Runners Safe in SportCoaches change lives. Allison Forsyth of Generation Safe joins John Shep on the Athletics Ontario Running Podcast to discuss how coaches can positively influence change and build community in their athletes and teams, from the everyday to high performance. Her passion and charisma for coaching speak volumes as we dive into how to keep coaches and athletes safe in sport. Find out all about Allison at: https://www.instagram.com/allisonforsyth/ Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2025-membership
2025-01-1650 min
Athletics Ontario Running PodcastEP 152: SOO 200 Miler Coming to Ontario! - Sinister Sports' Kirsti Dolson and Kevin DuriauxWe wrap up our gift giving season with a gift that you can give yourself: race registrations! Sinister Sports is starting a 200 Mile Race in Ontario for 2025: the SOO 200. They are bringing their 15 year racing expertise to a wonderful part of our province - and our host John Shep speaks to Kirsti Dolson and Kevin Duriaux of the Sinister Sports team about whether he should spend his holiday pennies on the adventure! Find out all about Sinister Sports' SOO 200 at: https://www.facebook.com/groups/soo200miler/ Register to be an Athletics Ontario m...
2024-12-2638 min
Athletics Ontario Running PodcastEP 151: Gift Giving for Every Adventurer with Derrick Spafford of Spafford Health and AdventureSnowshoes are not scary! We start to wrap up (see the pun there!) our gift giving season with Derrick Spafford of Spafford Health and Adventure and the Dion Snowshoe Racing Series. He gives host John Shep recommendations for snowshoes, trail running gear and headlamps, along with sharing his trail and running adventures (including running along the Yukon Territory) on this week's episode of the Athletics Ontario Running Podcast. Visit Derrick Spafford on Instagram at: https://www.instagram.com/spaffordadventure Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2025-membership
2024-12-1927 min
Amazing Business RadioHow to Execute the Optimal Customer Experience Featuring John DurocherDesigning Impactful Customer and Community Engagement
Shep Hyken interviews John Durocher, Chief Customer Officer at Calix. He talks about creating a seamless customer experience by utilizing customer feedback, ensuring proactive communication, integrating teams, and leveraging community connections.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can companies integrate their sales and support teams to enhance customer interactions?
How can small businesses enhance customer support after a sale?
What are the benefits of a customer advisory board?
Why is it important for companies to proactively communicate when there are problems...
2024-12-1729 min
Athletics Ontario Running PodcastEP 149: Mike Anderson, BlackToe Running - Centering Community this Holiday SeasonBlackToe Running is a fixture in the Ontario and Toronto running communities. Mike Anderson is a Co-founder of BlackToe Running Inc. and the BlackToe Holiday 10k. We get his insights on great gifts for runners (and for our host John Shep, specifically!), along with this weekend's BlackToe Holiday 10k, a great event supporting great runners and a great cause: Centre 55 Toronto. Connect with BlackToe Running on IG at: https://www.instagram.com/blacktoerunning/ Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2025-membership
2024-12-0531 min
Athletics Ontario Running PodcastEP 148: Atiqa Mohammed - All Genders Care about Men's Health in MovemberAtiqa Mohammad is part of the Movember Canada team in the role of Program Manager, Personalised Cancer Care. She always does Move for Movember and this year is running 100km throughout the month. Host John Shep speaks with Atiqa about why men's mental and physical health is not just a problem for men. How can all genders support Movember throughout the year? Connect with Atiqa on IG at: https://www.instagram.com/atiqam/ Find out more about Movember Canada: https://ca.movember.com/ Register to be an Athletics Ontario member: htt...
2024-11-2841 min
Athletics Ontario Running PodcastEP 147: Tyler Shaw - Musically Moving for Mental Health this MovemberTyler Shaw is a Canadian musician taking on the 60km Movember running challenge to raise awareness for men's Mental Health. A self-professed newbie runner, Tyler speaks with host John Shep about how he'll accomplish this challenge amidst fatherhood and a busy Christmas music tour! Mental Health matters, so Tyler is up for the challenge. Connect with Tyler on IG at: https://www.instagram.com/tylershawmusic/ Find out more about Movember Canada: https://ca.movember.com/ Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membership
2024-11-2125 min
Athletics Ontario Running PodcastEP 146: Kalil Magtoto - Running as a Connection to Men's Mental Health in MovemberMen talking about their feelings, talking about mental health, talking about running - men talking about Movember! In collaboration with Movember Canada, Kalil Magtoto joins host John Shep on this week's episode of the Athletics Ontario Running Podcast. This is Kalil's story about the power of running to promote connection between athletes, connection with our own feelings, and connection with the greater good: supporting Movember Canada to raise awareness and funds for mental health with the Run to MTL. Connect with Kalil (and DONATE!) on IG at: https://www.instagram.com/kalilsm/ Find o...
2024-11-1437 min
Consummate Athlete PodcastRun Safety + Ontario Triple Crown of 100 milers - John ShepIn this episode of the Consummate Athlete Podcast, we chat with John Shep, a teacher, ultrarunner, and host of the Athletics Ontario Running Podcast, who recently accomplished the incredible feat of completing the Triple Crown of Ontario—three grueling 100-mile races: Sulfur Springs, Halliburton, and Tally in the Valley. John discusses the importance of local racing, community support, and his favorite (and hardest) moments from the Triple Crown. John also opens up about a recent, terrifying experience of being hit by a car while out on a run, which leads us into an important conversation about runner sa...
2024-10-2254 min
Athletics Ontario Running PodcastEP 141: Marcus and Alicia Smith, Dyslexia Canada - 2024 TCS Toronto Waterfront MarathonIt's the most wonderful time of the year: TCS Toronto Waterfront Marathon time! We at the AO Running Podcast are celebrating all things TWM with a series of interviews leading into and following the event. For our first conversation, host John Shep meets Marcus Smith and his mom Alicia Smith, Executive Director from Dyslexia Canada, who will be participating in the half marathon this year to raise funds through the TCS Charity Challenge for the Dyslexia Canada. Both Alicia and Marcus have Dyslexia, and Alicia has made incredible impacts in her short few years with the organization, including speaking...
2024-10-1025 min
Athletics Ontario Running PodcastEP 140: Trevor Dale - Mr. Ontario Triple Crown of 100sThe Ontario Triple Crown of 100s: Sulphur Springs Trail Race, Tally in the Valley by Happy Trails Racing, Haliburton Forest 100. These are Ontario, Canada's three 100 milers and our host, John Shep, speaks to fellow Ontario Triple Crown finisher (and reigning champion!) Trevor Dale about taking on the challenge to complete them all in one calendar year. Who will take on the challenge in 2025?!?!? Find out more about Trevor Dale on IG: https://www.instagram.com/trevordalego/ Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membership
2024-10-0355 min
Athletics Ontario Running PodcastEP 138: David Carroll, Author of Ultra - Ultrarunner and CBC TV PersonalityCBC TV Personality David Carroll gives us one of the funniest and most engaging conversations ever on the Athletics Ontario Running Podcast. Starting with his book Ultra, host John Shep and the ultrarunning author David reflect on the universal magic of good people and the lasting connections we make on the roads and trails. Find out more about David Carroll at: https://www.instagram.com/ultradavidcarroll Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membership
2024-09-1944 min
Athletics Ontario Running PodcastEP 136: Carrie Snyder, Author of Girl RunnerIt is back to school season and what better way to celebrate than with books! It is the 10th anniversary of Girl Runner, a fantastic story about the 1928 Canadian Olympic team. Host John Shep is joined by author Carrie Snyder to explore the history of female empowerment in running and how the book's Olympic dreams speak to runners of all abilities. Find out more about Carrie Snyder at: https://carriesnyder.com/books/girl-runner Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membership
2024-09-0539 min
Athletics Ontario Running PodcastEP 135: Molly Hurford - Consummate Athlete v. Leadville 100Returning guest Molly Hurford took on the Leadville 100 Trail Race this August - and it did not go as planned! Listen to see how it turned out, how she still maintains a positive attitude through the clouds and silver linings and everything she learned in the process. Host John Shep and Molly talk about all the feelings that athletes have when they cannot exercise and how to navigate through those dark thoughts. Let the redemption arc begin! Find out more about Molly Hurford at: https://www.instagram.com/mollyjhurford/ Register to be an Athletics Ontario member: https...
2024-08-2956 min
Athletics Ontario Running PodcastEP 130: Rory LinkletterRory Linkletter has had a banner 2024 so far: a half marathon personal best of 1:01:02 at the Houston Half Marathon in January, followed by a personal best of 2:08:01 at the Seville Marathon in February that helped him qualify for the 2024 Summer Olympics in Paris. He is the second fastest Canadian male of all time over the marathon distance, but he is much more that his performances. On this week's episode of the Trillium Running Podcast, Rory and host John Shep chat about his hopes and dreams for the Paris 2024 Olympics along with all the other things (coffee, kids, tattoos!!) that...
2024-07-2540 min
Athletics Ontario Running PodcastEP 129: Olivia Lundman & Evan Dunfee - Mixed Race Walker Olympic Team First time ever! That is the Mixed Race Walker Olympic Event and Canada is sending Olivia Lundman and returning guest Evan Dunfee to compete at Paris 2024! This week on the Trillium Running Podcast, they join host John Shep to chat about respecting the process and what it means to have a powerful team dynamic - and how these two things brought them together in this brand-new Olympic event! We also get a visit from Melanie Murzeau to get amped up about the third edition of the Scarborough 5K, running on August 10, 2024! Find out more about Olivia Lundman...
2024-07-1840 min
Athletics Ontario Running PodcastEP 126: Western States Endurance Run Ontario Party The Western States Endurance Run is arguably the most prominent ultramarathon in all of North America. On this episode of the Trillium Running Podcast, we catch up with four athletes who are taking on that 100 mile challenge! Host John Shep speaks this week with Jeff Rowthorn of Happy Trails Racing, local trail legend Iris Cooper, ulltrarunner Francesco Riccadonna and Stoked Oats athlete Maddie Wighardt about their varied paths to Western States and what will drive them to the finish! And stay tuned for the end of the episode for a run-in by Western States celebrities Ian Sharman and John...
2024-06-271h 08
Amazing Business RadioThe Employee Experience Revolution Featuring John DiJuliusA Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can every employee contribute to a better customer experience?
How can company leaders support successful customer experience investments?
What role does employee training play in improving customer satisfac...
2024-06-1831 min
Athletics Ontario Running PodcastEP 122: Sulphur Springs Trail Race 2024 Recap Sulphur Springs Trail Race 2024 is in the books! This past weekend, the Ontario trail running community came out in full force for 10k, 20k, 50k, 50mi, 100km, 100mi and 100mi Team Relay events. We recap this amazing weekend of races with those who were there, including host John Shep, Canadian running icon Krista DuChene, Gotta Run Racing podcast hosts Jodi McNeill and Norman Nadon, Consummate Athlete podcast host Molly Hurford, and of course, the Race Director team of Sulphur Springs! Find out more about the Sulphur Springs Trail Race on IG: https://www.instagram.com/sulphurspringstrailrace/
2024-05-3051 min
Templeton Ideas PodcastShep Doeleman (Black Holes)Dr. Shep Doeleman is a professor at the Center for Astrophysics at Harvard and the Smithsonian, where he studies supermassive black holes. He is the Director of the Event Horizon Telescope, a global array of radio observatories that produced the first-ever image of a black hole. He also leads Harvard's Black Hole Initiative, which aims to establish black hole science as a new field of study. Shep joins the podcast to discuss his adventures in Antarctica, how you produce an image of an invisible object, and how his international collaboration gives him hope for humanity. Interested in...
2024-05-2334 min
Athletics Ontario Running PodcastEP 121 - Maya McDonald, Ottawa Frontrunners Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membership
2024-05-2337 min
Athletics Ontario Running PodcastEP 119: Ian Sharman, Ultrarunner, on the Ontario Triple Crown of 100s The Ontario Triple Crown of 100s: Sulphur Springs Trail Race, Tally in the Valley by Happy Trails Racing, Haliburton Forest 100. In this province, these are the three trail 100 milers and our host, John Shep, speaks to the US Grand Slam of Ultrarunning's record holder, Ian Sharman, about taking on the challenge to complete them all in 2024. How do you train? How do you run? How do you recover? All of the questions (all the while wearing a tutu)!!! We also get a visit from Happy Trails Racing to share their newest race for July 6, 2024: The First Blaze Trail...
2024-05-0947 min
2024-05-0246 min
Athletics Ontario Running PodcastEP 117: Natasha Wodak, Canadian 10K Champion - Celebrating 50 Years of Running Natasha Wodak, Canada's fastest female marathoner, is taking on the Hamburg Marathon this weekend in her bid to qualify for a third Olympic team at Paris 2024. She chats with Trillium Running Podcast host John Shep about how she navigates the adversity in competition, but also the collective soul of Canadian athletics. They also take a detour to celebrate all things Tamarack Ottawa Race Weekend, as it is the 50th Anniversary of that amazing race!
2024-04-2542 min
Athletics Ontario Running PodcastEP 115: Micha Powell, Canadian Olympian and Author of "Sprinting Through Setbacks"
2024-04-1151 min
Athletics Ontario Running PodcastEP 114: Andy Jones-Wilkins, Ultrarunner and Lover of Western States Endurance Run The Western States Endurance Run is arguably the most prominent ultramarathon in all of North America. The Sulphur Springs Trail Race in Ancaster, Ontario, is aiming to be the very first certified qualifier in our province for the WSER. But why is that important? What is there to love about Western States? Host John Shep speaks this week with Andy Jones-Wilkins about why he fell in love with Western States and why he continues to love it to this day! Find out more about the Western States Endurance Run on IG: https://www.instagram.com/wser/
2024-04-0444 min
Athletics Ontario Running PodcastEP 113: Jason Dunkerley, Para-Marathoner - Celebrating 50 Years of Running On this episode of the Trilium Running Podcast, host John Shep and Canadian Paralympic legend Jason Dunkerley, a visually impaired runner, each share their connection to the history of Tamarack Ottawa Race weekend. We all have a story, whether it is your first, tenth or twentieth Ottawa Race Weekend! To celebrate the 50th anniversary of Tamarack Ottawa Race Weekend, RunOttawa is partnering with Athletics Ontario's Trillium Running Podcast to bring you the Celebrating 50 Years of Running series.
2024-03-2836 min
Athletics Ontario Running PodcastEP 110: Rhonda-Marie Parke and Byron Guptill - Double Anvil Challenge It takes someone visually impaired to see the accessibility issues of competing as an endurance athlete! Rhonda-Marie Parke is a visually impaired runner taking on the Mammoth Endurance Double Anvil Challenge - a double-Ironman distance event - in September. Host John Shep speaks with Rhonda and guide (and friend of the podcast) Byron Guptill, to share what training they will be doing and how they will crush the event! This is an episode not to be missed. To donate to their fundraising efforts, please visit: https://www.gofundme.com/f/st2f8v-night-vision Register to...
2024-03-0731 min
Athletics Ontario Running PodcastEP 109: Jared Broughton, RunOttawa - Celebrating 50 Years of Running Series To celebrate the 50th anniversary of Tamarack Ottawa Race Weekend, RunOttawa is partnering with Athletics Ontario's Trillium Running Podcast to bring you the Celebrating 50 Years of Running series. This episode, host John Shep speaks with the multi-talented Jared Broughton, member of the Run Ottawa Board of Directors and a passionate runner, coach and advocate for visually impaired runners. If you want to learn how to run well, live well and do good, this is a conversation for you! Find out all about Jared Broughton at: https://www.instagram.com/run2potential/
2024-02-2928 min
Amazing Business RadioBig Bets and Bold Leadership Featuring John RossmanTransforming Your Business and Customer Experience Shep Hyken interviews John Rossman, executive coach, advisor, and keynote speaker on leadership, innovation, and transformation. He talks about leading big bets and driving successful organizational transformations – which is especially important when leading a customer service or CX initiative. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What is a “big bet” in business?
How does the future press release technique communicate the vision of a transformation to employees and stakeholders?
What is the chief repeating officer, and how do they contribute to improving...
2024-02-2726 min
Athletics Ontario Running PodcastEP 108: Mark McColgan, Saint John Trail Runners - Running Across Canada Series It is not the number of finish lines you cross, it is not the place you finish in the race, it is not the furthest distance you go - it is about the people you enjoy the runs with. That is the case for Mark McColgan of the Saint John Trail Runners. The cross-Canada journey (and final episode in this Running Across Canada series) takes the Trillium Running Podcast to the maritimes, where we find out about their impressive and growing running community. Find out all about Saint John Trail Runners at: https://www.instagram.com/saintjohntrailrunning...
2024-02-2236 min
Amazing Business RadioHow to SEDUCE Your Customers Featuring John Boccuzzi Jr.Identifying and Eliminating Friction for Your Customers and Employees Shep Hyken interviews John Boccuzzi Jr., president of ISG Research and author of The Art of Seducing Your Customers. He talks about how companies can ensure satisfaction and long-term growth by removing friction and continuously improving the customer and employee experience. Top Takeaways: If friction in business processes cannot immediately be fully eliminated, the goal is to minimize it over time. Companies should continually seek to identify and eliminate friction points within their operations to improve employee and customer experiences. A positive employee experienc...
2024-02-2028 min
Athletics Ontario Running PodcastEP 107: Brian Gallant, Sinister Sports - Running Across Canada Series Race Director Brian Gallant and Sinister Sports have been in the racing business for over two decades. And with all that experience, they are still learning and pushing to be a pillar in Canada's trail and ultrarunning communities. Brian joins host John Shep on this week's episode of the Trillium Running Podcast to share the learnings he has had, the feedback he has received (good, bad and otherwise!) and the love we all share for this running community. Find out all about Sinister Sports at: https://www.instagram.com/sinister_sports/?hl=en
2024-02-1537 min
Athletics Ontario Running PodcastEP 106: Cheryl Lowery, Athletics Alberta - Running Across Canada Series
2024-02-0828 min
Athletics Ontario Running PodcastEP 104: Robert Demers, Athlétisme Québec - Running Across Canada Series "Parles-vous français?" For our host John Shep, not so well! So he is thrilled to speak with Executive Director of Athlétisme Québec in his native tongue about Quebec running, including the Montreal Marathon and the Quebec Mega Trail, Canada's contribution to the World Trail Majors! We find out about how Athlétisme Québec supports runners through their athletics journey, from initiation to competition to recreation and everything in between. Find out all about Athlétisme Québec at: https://www.athletisme-quebec.ca/ Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/m...
2024-01-2536 min
2024-01-1831 min
Athletics Ontario Running PodcastEP 101: Athletics Ontario Road and Trail 101 with Associate Manager Sheryl Preston Who better to give us a lesson in Road and Trail 101 than Athletics Ontario's very own Road and Trail Manager, Sheryl Preston! On this week's episode of the Trillium Running Podcast, she and host John Shep speak about her journey from rowing to ultrarunning and from BC to Ontario, along with the future of road and trail running in our province. Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membership
2024-01-0430 min
Athletics Ontario Running PodcastEP 100: Past, Present and Future - Reid Coolsaet, Kerri Labrecque, Amanda Nelson, Kevin Coffey & Amanda Richardson To celebrate the 100th episode of Athletics Ontario's Trillium Running Podcast, host John Shep meets back up with past guests Reid Coolsaet, Amanda Richardson, Amanda Nelson, Kerri LaBrecque and Kevin Coffey to discuss their past, their present and their future! Don't miss the celebration of all things 2023 and what we are looking forward to in 2024. Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membership
2023-12-2836 min
Athletics Ontario Running PodcastEP 99 - Shannon Caulfield, Athletics Ontario Road and Trail AmbassadorCows and hedgehogs and whales and dogs, oh my! It isn't just animals that we find on the trails; oftentimes, we find ourselves. This week's guest Shannon Caulfield and host John Shep share their love for the trail and ultra community in this final installment of our Athletics Ontario Road and Trail Ambassador series. Find out more about Shannon on IG: https://www.instagram.com/livingwithsole/ Register to be an Athletics Ontario member: https://athleticsontario.ca/2022-ao-membership-registration/
2023-12-2138 min
Athletics Ontario Running PodcastEP 98 - Dr. Geoff Gamble, Athletics Ontario Road & Trail Ambassador Register to be an Athletics Ontario member: https://athleticsontario.ca/2022-ao-membership-registration/
2023-12-1447 min
Athletics Ontario Running PodcastEP 97 - Dr. Sasha Gollish, Athletics Ontario Road and Trail Ambassador We welcome back Dr. Sasha Gollish to the Trillium Running Podcast for a conversation all about FUN. Host John Shep catches up with her 2023 year, her 2024 goals and an extremely insightful project Sasha is working on to ensure sport and athletics are mentally healthy and FUN! Find out more about Sasha on IG: https://www.instagram.com/sgollishruns/ Register to be an Athletics Ontario member: https://athleticsontario.ca/2022-ao-membership-registration/
2023-12-0736 min
Athletics Ontario Running PodcastEP 96 - Vincent Kuber, Athletics Ontario Road & Trail Ambassador Register to be an Athletics Ontario member: https://athleticsontario.ca/2022-ao-membership-registration/
2023-11-3039 min
2023-11-2337 min
Athletics Ontario Running PodcastEP 94 - Adriano Padoin-Castillo, Athletics Ontario Road and Trail Ambassador Our youngest Athletics Ontario Road and Trail Ambassador, Adriano Padoin-Castillo, is still a veteran sportsperson! He speaks with host John Shep about his athletic diversity as a hockey, swimming, soccer and running aficianado, and how that all led to him speed skating? Listen in to find out how! Find out more about Adriano on IG: https://www.instagram.com/apc.11/ Register to be an Athletics Ontario member: https://athleticsontario.ca/2022-ao-membership-registration/
2023-11-1622 min
Athletics Ontario Running PodcastEP 93 - Lisa Sun, Athletics Ontario Road & Trail Ambassador What is the Athletics Ontario Road and Trail Ambassador Program? In a series highlighting these amazing individuals, host John Shep and the Trillium Running Podcast start things off by speaking with Lisa Sun of Ontario run crew We Run North York about the everyday and every way runner. Find out more about Lisa Sun on IG: https://www.instagram.com/belovedrunner/ Register to be an Athletics Ontario member: https://athleticsontario.ca/2022-ao-membership-registration/
2023-11-0928 min
Athletics Ontario Running PodcastEP 92 - John Medinger, Western States Endurance Run The Western States Endurance Run is arguably the most prominent ultramarathon in all of North America. The Sulphur Springs Trail Race in Ancaster, Ontario, is aiming to be the very first certified qualifier in our province for the WSER. But why is that important? What is Western States? Host John Shep speaks this week with John Medinger, Past President and long-time board member of the Western States Endurance Run to find out! Find out more about the Western States Endurance Run on IG: https://www.instagram.com/wser/ Register to be an Athletics Ontario member:
2023-11-0243 min
2023-10-2639 min
Athletics Ontario Running PodcastEP 90 - Melanie Murzeau of Black Runners of the GTA and TCS Toronto Waterfront Marathon Post-Event
2023-10-1941 min
2023-10-1243 min
Athletics Ontario Running PodcastEP 88 - Connie Desousa and John Jackson, Runners and Owners of Charcut It is Thanksgiving week and what does that mean? FOOD! Host John Shep invites Top Chef Canada alum Connie Desousa and her partner at Charcut, John Jackson, to chat of course about eating, but also the role that running plays in their busy restaurant and food-focused lifestyles. We are also one week away from the TCS Toronto Waterfront Marathon. With Event Director Charlotte Brookes, we discuss all things expo, event swag and trash pandas!!
2023-10-0541 min
2023-09-2859 min
Athletics Ontario Running PodcastEP 84 - Chris and Liana Williams, Race Directors of 5 Peaks Ontario East It is all about good people. This week on the Trillium Running Podcast, host John Shep catches us with good people and 5 Peaks Ontario Race Directors Liana and Chris Williams, including an interesting origin story of the great Andre De Grasse! With their love for each other and for trail running, they have expanded the 5 Peaks Ontario racing scene and we catch up before their Harold Town Harvest Run in Peterborough on Saturday, September 30th, 2023. Check out the 5 Peaks Ontario races at: http://www.5peaks.com/2023-ontario-east
2023-09-0739 min
Athletics Ontario Running PodcastEP 83 - ENDURrun 2023 with RD Lloyd Schmidt and Ajax Spiderman Wayne Young 8 Days - 7 Stages - 160 KM - the ENDURrun! Host John Shep took on the ultimate test of running as a competitor in this year's edition of the ENDURrun. In this two-part episode, we learn the history of the event with Race Director Lloyd Schmidt and recaps this year's edition with fellow runner Wayne Young, who raised money for the Terry Fox Foundation as Ajax Spiderman! Learn more about the ENDURrun (and register for 2024) at: https://raceroster.com/events/2024/78957/the-endurrun-2024
2023-08-3145 min
Athletics Ontario Running PodcastEP 82 - MK, Founder of Queer Run Club Toronto We all deserve a safe and welcoming place to enjoy the sport that we love - for the queer running community in Toronto, that place is the Queer Run Club. This week on the Trillium Running Podcast, host John Shep connects with QRC founder MK to learn about their passionate run club who are celebrating their Two-Year Anniversary this week(!) and what we all can learn about supporting the queer running community. Connect with MK and QRC on Instagram at: https://www.instagram.com/queerrunclub/ Register to be an Athletics Ontario member: https://athleticsontario.ca/2022-ao-membership-registration/...
2023-08-2431 min
Athletics Ontario Running PodcastEP 78 - Alex Hutchinson on the Five-Year Anniversary of Endure On our Mount Rushmore of running podcast guests is Alex Hutchinson. The author and award winning journalist speaks wtih host John Shep on this week's episode of the Trillium Running Podcast about enduring messages of his book Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance on its five-year anniversary. What has he changed his mind about and what global running events have reinforced the book's themes of brain endurance in sport? Connect with Alex on Twitter at: https://twitter.com/sweatscience Register to be an Athletics O
2023-07-2738 min
2023-07-0621 min
Amazing Business RadioCX: Balancing Functionality and the Human Experience Featuring John SillsHow Organizations Can Reconnect with the Human Side of Their BusinessShep Hyken interviews John Sills, Managing Partner at The Foundation, a customer-led growth consultancy. He is the author of The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organization. He talks about the three myths hindering organizations from connecting with their customers and providing an emotional, human experience.Top Takeaways: Over the last 20 years, organizations have been busy improving the functional experience (doing more things, faster, and cheaper than ever before) at the expense of the e...
2023-04-1126 min
Athletics Ontario Running PodcastEP 60 - Kevin Coffey, Professional Coach and Runner, Survivor of Traumatic Brain Injury Kevin Coffey is inspiration and perseverence personified. This week on the Trillium Running Podcast, host John Shep speaks with professional coach and runner, survivor of a brutal Traumatic Brain Injury, who became 2022 Male Winner of the Around the Bay 30k. Find out all about Kevin on Instagram at: https://www.instagram.com/coffeyrunner/
2023-03-2349 min
Athletics Ontario Running PodcastEP 58 - The Maddie Project Push Your Limits Challenge Recap with the Tailgate Night RunnersWe made it! Host John Shep and the Tailgate Night Runners (Byron, Louis, Ken, Chris and Jeff) stumbled to the finish line of the Chilly Half Marathon to cap off their 2023 Goggins Challenge (run 4 miles every 4 hours for 48 hours) in support of the Maddie Project. Hear about our adventures and the power of community to raise awareness for mental health and support the North York General Hospital. To donate to the Maddie Project: https://fundraisefornygh.ca/ui/PushYourLimits/p/jshep To find out more about the Tailgate Night Runners: https://www.instagram.com/tailgatenightrunners/
2023-03-0926 min
Athletics Ontario Running PodcastEP 57 - Around the Bay Road Race with RD Anna LewisThe Around the Bay Road Race is a unique distance, a unique race and has a unique history. 129 years and going strong, host John Shep speaks with Race Director Anna Lewis about her passion for this iconic Ontario race and how it is all about relationships and community. Register for the race and find out more at: https://raceroster.com/events/2023/62896/around-the-bay-road-race-2023 Follow them on Instagram: https://www.instagram.com/bayracerun/
2023-03-0220 min
Athletics Ontario Running PodcastEP 56 - The Maddie Project Push Your Limits Challenge 2023 with Founder Nicole German, Emma Dolphin of Team Aethos and Chris Albion - Mental Health Series Hear about us gearing up for the 2023 Push Your Limits Goggins Challenge with The Maddie Project on the Trillium Running Podcast. We chat with founder Nicole German, Emma Dolphin of Aethos and runner Chris Albion about the power of running to raise (and raise awareness for) mental health and to support the North York General Hospital. Donate to NYGH Push Your Limits for host John Shep: https://fundraisefornygh.ca/ui/PushYourLimits/p/jshep Find out more about the Maddie Project: https://www.instagram.com/maddie_project/ Find out more about Team Aethos: https...
2023-02-2342 min
Athletics Ontario Running PodcastEP 54 - Reid Burrows, Ultrarunner - Mental Health SeriesOntario Ultrarunner Reid Burrows is ready to tackle Black Canyon 100k (February 18 in Arizona), just as he has tackled mental health challenges throughout his athletic career. This week on the Trillium Running Podcast, he and host John Shep speak candidly about the dark times and everything that brings us light, from the running community to sleep to speaking out about mental health and well-being. Find out more about Reid on Instagram: https://www.instagram.com/reidburrows/
2023-02-0941 min
Athletics Ontario Running PodcastEP 52 - Athletics Ontario's Race Director Summit Panel with Ian Fraser, Matt West and Charlotte Brookes, RD 101 SeriesIt's our one year anniversary! We celebrate by wrapping up our Race Director 101 series on the Trillium Running Podcast an amazing panel from the 2023 Athletics Ontario Race Director Summit. Listen as RunOttawa's Ian Fraser, Canada Running Series' Charlotte Brookes and DMSE CEO Matt West share their years of experience with the attendees at our January conference, moderated by the incomparable Steve Fleck and Trillium Running Podcast host John Shep. For more information about the Race Director Summit, check out: https://athleticsontario.ca/road-trail-running/2023-race-director-summit/ Find Canada Running Series on Instagram: https://www.instagram...
2023-01-261h 13
Athletics Ontario Running PodcastEP 48 - George Biondic, Author of "the SEARCH: Adventures of a Restless Soul"Hope, love, joy and resilience. The story of George Biondic, author of the SEARCH: Adventures of a Restless Soul, is a story of these and more. Host John Shep speaks with the author about immigrating to Canada, falling in love, and taking his running to Canadian national 24 hour team and ultrarunning age-group records. Reach out to the author by email: georgebgood1@outlook.com
2022-12-2929 min
Athletics Ontario Running PodcastEP 47 - Alan and Liz from the Running Book Reviews PodcastWe came across an amazing pairing for our holidays: the Trillium Running Podcast and the Running Book Reviews Podcast! We have Alan and Liz join our host John Shep to continue our December talks about the books we love. What should you read next? We will give you tons of ideas, including Matt Fitzgerald, Kim's Convenience, Alex Hutchinson, Adharanand Finn and Hilary Allen. Check out their podcast at: https://runningbookreviews.buzzsprout.com/ And Running Book Reviews on Instagram: https://www.instagram.com/runningbookreviews/
2022-12-2232 min
Athletics Ontario Running PodcastEP 44 - Michelle Leduc, Ultrarunner and Coach with Spafford Health and AdventureUltrarunner = check. Coach = double check. Wealth of running wisdom and passion = triple check! On this week's episode, Michelle Leduc and host John Shep speak about the passions of the running community, the importance of fun in coaching and how to be a lifelong, injury-free runner. Michelle Leduc Instagram: https://www.instagram.com/little.duker/ Michelle Leduc Website: https://michelleleducrmt.ca/
2022-12-0146 min
Athletics Ontario Running PodcastEP 42 - Eric McLoughlin of Coaches Association of Ontario and SafeSportCoaches change lives. Coaches save lives. Eric McLoughlin of Coaches Association of Ontario and SafeSport joins John Shep on the Trillium Running Podcast to discuss how coaches can positively influence change and build community in their athletes and teams, from the everyday to high performance. His passion and charisma for coaching speak volumes as we dive into how to reach those athletes we are not already reaching. Find out more about the Coaches Association of Ontario on their website: https://www.coachesontario.ca/
2022-11-1738 min
Athletics Ontario Running PodcastEP 39 - Julie-Anne Staehli, 2022 5K Canadian Champion and New Balance athleteMeet Olympian and Boston New Balance athlete Julie-Anne Staehli on this week's edition of the Trillium Running Podcast. With host John Shep, Julie-Anne speaks about her growth as an athlete, overcoming injuries and athletic struggles and how her journey brought her to win the 2022 5K Canadian Championships. Check her out on Instagram and her website: https://www.jastaehli.com/
2022-10-2734 min
Athletics Ontario Running PodcastEP 38 - Dr. Trent Stellingwerff, Canadian Sport Institute PacificDr. Trent Stellingwerff is the Director of Performance Solutions / Applied Sport Research at the Canadian Sport Institute Pacific. Most importantly, he is a great guest bringing his sport nutrition and running physiology expertise to this week's Trillium Running Podcast! He speaks with host John Shep about his research, the running experiences of those at the TCS Toronto Waterfront Marathon and RED-S (Relative Energy Deficiency in Sport). Find out more about Trent Stellingwerff on Twitter: https://twitter.com/TStellingwerff Register NOW for the Trillium Running Festival on October 29: https://raceroster.com/events/2022/64520/trillium-running-festival
2022-10-2037 min
Athletics Ontario Running PodcastEP 36 - Harvey Mitro, author of Taking Life in StrideHarvey Mitro is synonymous with Ontario running, so much so that he wrote a book about it! This week on the Trillium Running Podcast, Harvey and host John Shep speak about Taking Life in Stride, his book of stories about relationships, athletics, training, dogs and the lives he has touched as a lifelong runner. Find out more about Harvey Mitro on his website: https://takinglifeinstride.ca/ Register NOW for the Trillium Running Festival: https://raceroster.com/events/2022/64520/trillium-running-festival
2022-10-0636 min
Athletics Ontario Running PodcastEP 35 - Kristen Chalmers, Owner of Soul Runners"I run, but I am not a runner" - Kristen Chalmers, running coach and owner of Soul Runners, and our host John Shep dissect this concept and how runners of all abiliites can embrace their identity as a RUNNER. It also is a chance to meet a wonderful, community-focused coach who embraces her identity as a business owner, coach and RUNNER. Find her online and on Instagram. Register NOW for the Trillium Running Festival: https://raceroster.com/events/2022/64520/trillium-running-festival
2022-09-2925 min
2022-09-2242 min
Athletics Ontario Running PodcastEP 33 - JM NutritionEnjoy our Q&A with Sierra and Kyle from JM Nutrition on this week's episode of the Trillium Running Podcast. We explore nutrition for 5k, 10k, marathon and ultrarunners, along with specific considerations for salty runners, masters athletes and vegans like host John Shep! Check them out on Instagram or their website. Register NOW for the Trillium Running Festival. We invite you to the Trail Hub in Uxbridge, Ontario, for a running event on October 29. We have set out a 4-ish km course for our members (it is a trail run after all!) and come...
2022-09-1541 min
Athletics Ontario Running PodcastEP 30 - Dr. Sasha GollishLiving a thoughtful life as a high performance coach, engineer and athlete - that is Dr. Sasha Gollish, world masters record holder. On the Trillium Running Podcast with host John Shep, we learn about the head, heart and body elements that keep her passionate and achieving on the road and track. Find her on Instagram or her website.
2022-08-2539 min
Athletics Ontario Running PodcastEP 29 - Neil McKay, Race Director of Persistence RacingWhat do you do when the pandemic got you down? Start a race company of course! This week on the Trillium Running Podcast, host John Shep speaks with Persistence Racing Race Director Neil McKay about just that(!), and about what inspires him to run and race direct. We recap his second race, London's Persistence Backyard Ultra, which saw a running battle between Canadian 100 Mile Record holder Amanda Nelson, ultrarunner Brian Bondy and former podcast guest Viktoria Brown. Find Persistence Racing on Facebook and Instagram.
2022-08-1832 min
Athletics Ontario Running PodcastEP 28 - Tally in the Valley Recap with Happy Trails Racing RD Jeff RowthornWe did a thing! Our host John Shep is an official 100 Mile Finisher! Join him and Happy Trails Racing Race Director Jeff Rowthorn as they recap the Tally in the Valley races, appreciate the people that made this all possible and share in learnings that can be applied to any race distance. Happy Trails Racing: https://www.happytrailsracing.com/
2022-08-1148 min
Athletics Ontario Running PodcastEP 21 - Anthony Barton, Sulphur Springs 100 Mile Finisher Two trail nerds talking about Ontario Ultrarunning - count me in! Recent 100 mile finisher at Sulphur Springs Trail Race Anthony Barton and Trillium Running Podcast host John Shep talk about his racing experience, along with the Ontario races and ultraraces that we love and want to be a part of.
2022-06-2337 min
Five Star Counsel PodcastMaking AMAZING Service Your Firm's Norm w/ Shep HykenDoes customer service ever feel extraneous to you? Does it seem like too much effort and too lofty a goal for your busy work week? How can you achieve amazing service and why should you bother? Our guest this week is Shep Hyken, Chief Amazement Officer of Shepard Presentations, and an award winning author, speaker, and consultant on customer service. Shep and I have a really fun back-to-basics conversation about customer service in the legal field. Shep has consulted for firms huge and small, and has so much great insight on how you can achieve...
2022-06-0730 min
Amazing Business RadioThe Ultimate Marketing Engine Featuring John JantschCreating Customers for LifeShep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. They discuss how to serve, understand, and create evangelists out of your ideal customers. Top Takeaways: · A repeat customer keeps coming back but a loyal customer is someone who will do even more business with you once they come back. · Focus your attention on the growth of your customers, not just on the growth of revenue. This can be done with the 5 Steps to Ridiculously Consistent Growth, which are:o Step 1. Map w...
2021-09-1427 min
Amazing Business RadioChoose Your Customers Featuring John WassHow To Compete with the Digital GiantsShep Hyken interviews John Wass, CEO of Profit Isle. They discuss how companies can identify and focus on their most profitable customers.Top Takeaways: · Businesses need to know which customers are most profitable for them and what value they can offer that makes them unique. · It is critical for brands to choose the customers that their business model, team, and company DNA engages with the best. This is their biggest profit opportunity. · Identify your most profitable customers and ask, "Am I spending most of my time and resources t...
2021-07-2726 min
Amazing Business RadioThe End-to-End Customer Experience Featuring John BallShep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. They discuss how companies can create a great end-to-end customer experience and enhance productivity through process mapping. Top Takeaways: · Customer service is traditionally focused on the engagement layer (how customers make requests) but not on customer operations (getting the job done). However, it is the customer operations that impact the customer's experience the most.· A convenient and frictionless experience is what makes customers want to come back. Strive to create ease and convenience externally and internally....
2021-07-2026 min
Chase & Shep's Mondays for the MindMHM: A Talk on Marijuana & Mental Health with John CookJohn Cook stops by on this 4/20's Eve to talk with the dudes about marijuana and mental health.
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2021-04-3049 min
Amazing Business RadioThink Like Amazon with John RossmanShep Hyken interviews John Rossman. They discuss John’s new book, Think Like Amazon, and how to utilize the key factors that drive Amazon’s success. The Interview with John Rossman:Innovation and success come from developing and committing to systems. Be deliberate in how you approach your work and have a “playbook” you can pull from for any situation. Even though your business may change, a consistent system will drive you to success.Identify the durable customer needs in your industry—the things customers will consistently desire and seek out from companies regardless of other changeable factors. Fo...
2019-08-2034 min
Amazing Business RadioThe Trap of “Nincompoopery” in Business and CX Featuring Guest John BrandtThe Interview with John Brandt:There’s often a disconnect between organization leaders and customers. Leaders live in a “customer-free zone” where they don’t interact with customers on a daily basis and therefore don’t know what customers most desire. The most important factor to customers is that they feel heard and cared about by the company and its representatives.Get to know your customers. See your organization through their eyes, and take time to shop, work, and even live alongside them. Learn about their struggles and discover their biggest pain points. Then, devi...
2019-07-2332 min
Amazing Business RadioJohn Hall Shares Tips on Building Trust & Influence with Your CustomersHow do you increase your influence with your customers?
Shep Hyken interviews John Hall, author and CEO/co-founder of Influence & Co., a content marketing agency that helps brands and individuals leverage expertise to create, publish, and distribute content. John shares how everyone can overcome trust barriers and build confidence and top-of-mind awareness through content marketing.
First up:
Shep’s opening comments focus on creating trust and confidence with your customers. The old saying is people like to do business with people they know, like, and trust. The knowing and liking are easy, but the trust takes more. Trust requires yo...
2017-06-2038 min
Amazing Business RadioJohn Rossman on How to Innovate Like AmazonWhat makes Amazon great?
Shep Hyken interviews John Rossman, author of The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Company and former executive at Amazon. John shares how Amazon creates a culture of operational excellence and innovation – and why you should, too.
First Up:
Shep Hyken’s opening comments focus on Amazon, and how when it started, it was only selling books. At first, nobody thought much about them. But soon that started to change. Major book retailers started to struggle; some even went out of business. The internet was starting to change how buying books worked...
2017-06-1233 min
Amazing Business RadioJohn Ruhlin On Using Gifts To Cut Through Noise, Increase Revenue, And Retain Your CustomersShep Hyken speaks with John Ruhlin, the number one Cutco Knife salesman in the world and author of his new book “Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention.” John shares gift giving strategies and ideas for you to use in both your personal and business life. John has taken the act of gift giving and turned it into an art. Don’t make a logo mistake or giving something that won’t be remembered – or even appreciated. And, why giving food or candy is a bad idea. Everyone can use th...
2016-06-2038 min
Amazing Business RadioJohn DiJulius On Secret Service & The Customer Service RevolutionShep Hyken speaks with John DiJulius, international consultant, best-selling business author and owner of the award winning John Robert’s Spa. John shares ideas from his latest book, “The Customer Service Revolution.” They discuss the radical overthrow of conventional business mentality which is transforming what employees and customers experience. This provides an opportunity for higher sales, a boost in employee morale, and brand loyalty. The result is that price becomes irrelevant. You can’t afford to miss this episode as John shares his expertise on creating an amazing customer experience! Learn more about your ad choices...
2016-06-1432 min