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Exchanges with Hitachi Solutions — The PodcastFabCon Report Update: Microsoft Fabric News You Can UseSend us a textSee you there!As we look forward to what's coming for Microsoft Fabric Community Conference in Las Vegas March 31-April 2 at MGM (Hitachi Solutions at FabCon 2025 – Hitachi Solutions), we take a second look at our conversation after FabCon Europe in October in Stockholm to bring us up to speed.Fabric MVP Sandeep Pawar (who will be once again presenting in Las Vegas) talks about our own "customer zero" story with Fabric, as well as the general availability of Semantic Link, what that means, and how Real-time Intelligence of...2025-03-1217 minExchanges with Hitachi Solutions — The PodcastTransforming the Healthcare Service Experience: Overcoming Declining CX Trends with Personalization, Data, and Technology TransformationSend us a textForrester’s 2024 US Health Insurers Customer Experience Index Rankings highlighted the continuing decline the industry has been facing for several years with a noticeable area of decline being digital experiences. Despite this trend, many organizations are shifting their focus from customer experience to broader strategies that emphasize revenue goals and technology transformation.In this episode of Exchanges, host Hannah Story joins guests Rich Hackenberg and Dave Horstein, as they discuss the opportunity health insurers have in front of them as they face the challenge of dec...2025-02-2626 minExchanges with Hitachi Solutions — The PodcastAI Headlines LIVE from CES 2025 in Las VegasSend us a textHear from the Hitachi Solutions Team on All Things AI CES is the world’s largest electronic exhibition in the world. And the number one topic on everyone’s mind is AI. In the acres upon acres of technology – from robotic coffee makers and vans with built-in helicopters, to the latest solar solutions and video games – the topic of AI is inescapable. AI is everywhere you turn in this massive event, including at the Hitachi booth at 8317 in the North Hall of the Las Vegas Conventi...2025-01-0910 minExchanges with Hitachi Solutions — The PodcastContact Center Transformation: Why You Cannot Afford to Ignore AI in Your Contact CenterSend us a textIn this episode of Exchanges, host Hannah Story joins guests Jonathan Yundt, Industry Director, Healthcare & Insurance at Hitachi Solutions, and Andrew Montgomery, Director, Business Applications at Microsoft, as they discuss the transformation occurring in the contact center.In this episode, you’ll hear from Jonathan and Andrew as they discuss:The agentic experience and why it’s a buzzword for 2025 How Microsoft Copilot is empowering agents and benefiting customers Why it’s important to make sure you don’t ignore AI in your contact centerglobal.hit...2024-12-1829 minExchanges with Hitachi Solutions — The PodcastThe Data MVP Your Company Needs on Your TeamSend us a textIn this episode of Exchanges with Hitachi Solutions, host Laurel Greszler dives into the newly launched Databricks MVP program and its significance for Hitachi Solutions' customers. Hear from Hitachi Solutions Sr. Technical Product Manager Dr. Michael Green, a recent Databricks MVP, and Databricks experts Jeff Lipkowitz and Alex Baur as they discuss how the MVP program recognizes top talent and fosters innovation, helping companies like yours leverage cutting-edge data technology for maximum impact. Tune in to discover how this elite program is driving business success and hear real-world examples of transformative results.2024-12-1115 minExchanges with Hitachi Solutions — The PodcastExpert Insights on Microsoft Copilot in Financial ServicesSend us a textHear industry experts, Adam Piercy from Hitachi Solutions and Peter Goth from Microsoft, discuss how financial services organizations can harness the power of Microsoft Copilot and Dynamics 365 for transformative business impact. global.hitachi-solutions.com2024-10-0242 minExchanges with Hitachi Solutions — The PodcastGenerative AI Use Cases for InsuranceSend us a textIn this episode of "Exchanges," a podcast by Hitachi Solutions, host Brad Koontz talks with Jonathan Yundt, Industry Director, and Stuart Morris, Director of R&D, about the use of generative AI in the insurance industry. In the insurance sector, generative AI is used in various areas including marketing, sales, underwriting, operations, and claims. By conversing with data, insurance companies can analyze success rates based on different variables, speeding up processes such as claim processing and policy renewal. global.hitachi-solutions.com2024-02-0715 min