Shows
TechieBytesWhat's wrong with customer service and how can we fix it? (feat. Joseph Ansanelli)Episode 80: Today I'm speaking with Joseph Ansanelli, he's the CEO and co-founder of Gladly, a company that helps brands like Crate & Barrel, UGG, and Warby Parker improve customer service. He's also a venture partner at Greylock. We discuss what is means to provide great customer service and how companies should be thinking about their customer service experience. Plus we dive into what entrepreneurs should know about pitching and selling their companies. Enjoy!
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Support this podcast: https://anchor.fm/besttechie/support2021-03-0246 min
Future CommerceReflections on Gladly's 2020 Consumer Expectations Report feat. Joseph Ansanelli, CEO at GladlyJoseph Ansanelli, CEO at Gladly and friend of Future Commerce, sits down with Phillip & Brian to talk about Gladly’s 2020 Consumer Expectations report. Now more than ever, consumers expect a much more personal experience than ever before, and Phillip, Brian, and Joseph discuss practical ways eCommerce brands can exceed those expectations.2020-06-2654 min
Radically PersonalIntroducing “Radically Personal”In each episode of Radically Personal, Gladly CEO Joseph Ansanelli connects with radically personal customer service leaders at the world’s most beloved brands. If you’re in the business of customers and curious to learn how these change agents built a radically personal service culture that drives their company’s growth, this podcast is for you. Visit radicallypersonal.com for more.
2020-01-2501 min
Future Commerce"Making a Lasting Impression in a Single Moment of Time" (w/ Charlie Cole, CDO @ Tumi and Joseph Ansanelli, CEO @ Gladly)How do modern brands create joyful customer experiences that last a lifetime? Charlie Cole, Chief Digital Officer of luxury travel brand Tumi, Joseph Ansanelli, CEO of customer support platform Gladly join us to talk about how to know your customer, how to anticipate their needs, and how to stand out in a sea of startup DTC players. Listen now!
Main Takeaways:
Charlie Cole (Chief Digital Officer, TUMI) and Joseph Ansanelli (CEO and Co-Founder, Gladly) join Brian and Phillip as their special guests on today's episode.
Most brands today focus on custom acquisition as...2019-07-2651 min
Customer Driven with Chad McDanielCreating Personalized Customer Experiences with Joseph Ansanelli, Partner at Greylock, CEO and Co-Founder of GladlyWelcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast Chad is talking with Joseph Ansanelli, a Partner at Greylock and the CEO at Gladly, a company who is reinventing customer service to put people back at the heart of it. In this discussion Joseph shares insights on the challenges of creating a personalized customer experience, the future of PCE in CX and our need for action as CX Leaders. In this episode, Chad and Joseph discuss: The problem with tickets and case numbers in the CX experience The explosion of messaging a...2018-12-1300 min
GreymatterReinventing Customer Service with Gladly Co-Founders Joseph Ansanelli and Michael Wolfe | GreymatterEngaging with customers is one of the most difficult challenges for most companies. With the growing number of ways consumers interact with brands — from phone calls, to texting, to social media messaging — it’s becoming increasingly hard for companies to aggregate interactions into useful information. Even today, customer service products focus on individual communication channels and treat customers as case numbers or tickets. The founders of Gladly think this standard needs to change. They are reimagining the business/consumer relationship by centralizing all communications and making the atomic unit of their product what it should be: the customer.
Gladly CEO Joseph Ansanell...2017-08-0133 min
2011 - MacVoicesMacVoices #11103: Joseph Ansanelli of ZangZing Profiles Their Elegant Photo Sharing ServiceJoseph Ansanelli, the CEO and co-founder of ZangZing, profiles their photo sharing service for the rest of us. Joseph explains their take on the familiar album metaphor, privacy, security and different levels of sharing, and the new one-click import of your photos from wherever they are on the web. Supported services for the import feature […]
The post MacVoices #11103: Joseph Ansanelli of ZangZing Profiles Their Elegant Photo Sharing Service appeared first on MacVoices.2011-12-1400 min![Black Hat Briefings, Las Vegas 2005 [Video] Presentations from the security conference](http://media.blackhat.com/bh-usa-05/bh-usa-05-itunes.jpg)
Black Hat Briefings, Las Vegas 2005 [Video] Presentations from the security conferencePanel: The Future of Personal InformationIn the last year, there have been 45 security incidents compromising the personal information of 9.3 million individuals. What can we do given our current situation? How are we going to successfully secure personal information moving forward? This panel will discuss the future of personal information and its implications on privacy.
Joseph Ansanelli is CEO of Vontu, a software company focused on the insider threat. Joseph has spoken to Congress twice in the past twelve months as an advocate of privacy and consumer data standards. Mr. Ansanelli has successfully co-founded and led two other companies and has an extensive track record of...2006-06-051h 13Black Hat Briefings, Las Vegas 2005 [Audio] Presentations from the security conferencePanel: The Future of Personal InformationIn the last year, there have been 45 security incidents compromising the personal information of 9.3 million individuals. What can we do given our current situation? How are we going to successfully secure personal information moving forward? This panel will discuss the future of personal information and its implications on privacy.
Joseph Ansanelli is CEO of Vontu, a software company focused on the insider threat. Joseph has spoken to Congress twice in the past twelve months as an advocate of privacy and consumer data standards. Mr. Ansanelli has successfully co-founded and led two other companies and has an extensive track record of...2006-06-051h 13
KUCI: Privacy PiracyMari Frank interviews Joseph Ansanelli CEO of Vontu 12 14 05Joseph Ansanelli is CEO of Vontu, Inc, a company that provides information security software that guards against the loss of personal information of customers. With 60 million americans losing their personal information to criminals in securiy breaches in 2005, you'll want to hear what this expert has to say about protection your privacy and sensitive informaiton.2005-12-1459 min