Shows
Grow, Scale, MasterDepth or breadth?This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan show how to think about depth or breadth depending on what you're trying to do. They talk about market share penetration and mapping your market, understanding the size of the market and total addressable market share, low and high average sale prices, and shifting volume and average sale price. They continue around transitional data for where buyers come from and where sellers move to. Josh relates the creative experience to turning on a light in a dark room, Kon suggests allocating creative time, and they discuss...2025-07-2315 minGrow, Scale, MasterSpring special.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan present their spring special. They illuminate this time of year in the industry with progressing sellers to now, listing well ahead of the curve, driving July/August momentum, using triggers inside of campaigns, and getting that selling feeling. They show how to set a target, do better buyer and seller work, and create a mindset of progress. Josh expands on reading data for better insights, and they share their views around Jony Ive's Open AI device and learning to tell a better story for your...2025-07-1613 minGrow, Scale, MasterTeams that work.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the elements of scaling with teams that work. They explain the functional size of a team and the size of the market, and the three basic concepts: intent, organisational clarity and technical competence. They examine the daily directions meeting, managing risk, doing financials right, and letting people grow. Josh reflects on the Superman business model, Kon ponders the importance of reflection, and they share their views around why 2025 is the best year ever.2025-07-0914 minGrow, Scale, MasterMake it easy.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on ways to make it easy for people to work with you. They look at reducing consumer friction by being radically transparent, knowing what you do before, during and post, removing things that no longer serve you, and reimagining the customer experience. They discuss getting great customer reviews, how to sell your customer experience, making it easy on yourself and your teams, vendor funding and payment options. Josh describes his experience and ideas around quality over quantity, and they share their views of note taking.2025-07-0218 minGrow, Scale, MasterNew Markets.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about new markets and why they love them. They comment on driving depth or breadth, knowing why you're entering the new market and making sure it complements what you do, the power of data, and Landlords and where they live. They discuss growing up with your customer base, and why you should chase relationships and capability, not ego. Josh illustrates the two most powerful words for intention setting, and they examine their views around chasing business excellence.2025-06-2517 minGrow, Scale, MasterPlatform scale.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan examine executing platform scale that guarantees success. They illustrate what platforms are and what they do for your people, finding out what works and doing more of it. They also clarify why platforms matter and why you want formulas for everything. They talk about usable data and reference points, and performing to your potential. Josh describes experiencing the power of your own creativity, and they discuss their views around the power of planning and the distance between activity and revenue generation.2025-06-1816 minGrow, Scale, MasterFalling back in love with your business.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan show how falling back in love with your business opens up opportunities. They discuss why people fall out of love, knowing when opportunity is actually a distraction, setting your vision, and committing to it. They continue with what's essential, what excites and what motivates. Josh relates his insights around why not to rebuild, but rather to re-imagine. Kon asks what your business would look like if you decided to stick with it forever, and they discuss the need for meaningful market forecasts.2025-06-1115 minGrow, Scale, MasterHow are you going to win?In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan ask, "How are you going to win?" They illuminate the power of winning by design, creating customer experiences, deciding what to add or subtract, handling the moments that matter, and reducing customer friction. They show why simplicity scales and illustrate why brand = customer experience = pricing power. Josh shares the idea of the right people on the bus, sitting in the right seats, and he reflects on the power of travel. Kon shares his view of making things simple.2025-06-0416 minGrow, Scale, MasterPlanning for performance.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at planning for performance. They explain planning cycles, knowing what you want, strengths to leverage and develop, and intent that drives organisational clarity and technical competence. They examine what drives average sale price, volume and fee. Kon reflects on the idea of the gap between where you are and where you want to be, and Josh shares his views around buyer work and marketing versus relationships.2025-05-2817 minGrow, Scale, MasterThe power of brand.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on the power of brand. They look at what a brand is and why customers will pay more for it, positioning your brand with service experiences, and why they need to be mapped. They discuss brands with pricing power, and the evolution of agent sub-brands like Compass and Place. Josh describes the valuable experience of building empathy through taking notes, and Kon illustrates his changing view of how the simplest things have the biggest payback.2025-05-2118 minGrow, Scale, MasterCreativity in Business.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about why creativity in business matters. They comment on how creativity unlocks performance and why brick walls exist, why you should encourage disharmony when setting strategy and how that results in a united force. They discuss the power of 'yet' and 'how', and working on the right problem. Josh illustrates the newspaper era and the power of the deadline. They examine their views around getting known for what you execute, not what you know, and how saying Yes to one thing is saying No...2025-05-1415 min
Dream Big, Move FastPower of vision.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan focus on the power of vision. They discuss influences for setting the vision for yourself and your life, feeling confident in setting your vision, having a 'think week' and finding environments for creative thinking. Phil and Josh continue around using tools like AI modeling for goal-setting, planning and staying on track, they talk about character and becoming the person you want to be, and they examine their final principle - the bigger the dream, the more important the team.2025-05-1317 minGrow, Scale, MasterSmartening Up Broken Systems.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at smartening up broken systems. They illustrate what a broken system is, how to test your systems and find better ways to do it, and why you should do annual checks with past clients and categorise market appraisals by problem type. They talk about meetings and managing risk by setting meeting rhythms. Josh describes his 'see something, say something' experience at the Hilton, and they discuss customer service and dress code policy at the Flamingo Room restaurant.2025-05-0718 minGrow, Scale, MasterThe Future Of Property Management.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the future of property management. They talk about essential training for property managers, PM as a highly predictable business, the serious power of routine, building customer relationships behind the door, the squeaky wheel vs. loyal customers and the PM / BDM/PMGS relationship model. They continue with the power of automation and human moments, and channels to grow future talent. Josh relates his experience with 500 under management = 500 envelopes licked, Kon shares how effortlessly great experiences can be delivered, and they discuss VUCA world and the superpower...2025-04-3017 minGrow, Scale, MasterSurf the waves.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at learning to surf the waves. They illustrate available supply vs. current demand, marketing vs. relationships for chasing buyers, creating supply for existing demand, and explaining market conditions to clients. They discuss sales results and price reductions, comparing and contrasting dual offers and what was originally paid for the asset. Josh shares his experience building out the Haus & Haus OS. Kon illustrates his leadership accountability theme 'better is better', and they reflect on the rise of short-form content.2025-04-2315 minGrow, Scale, MasterBrand uplift stories.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine building brand uplift stories. They explain good brand knowledge as a tool, pitch points and numbers, and put it all together artfully and humbly to tell the story of your brand. Josh shares the common enemy vs. the role model approach, Kon reflects on the simplicity of watching masters at work, they examine their views on going all in on key relationships, and they discuss the most important relationships in their businesses and their lives.2025-04-1615 minGrow, Scale, MasterSuccession, Entries and Exits.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on succession, entries and exits. They look at the pathway to partnership, a clear valuation methodology, slow buy-ins and sell-downs, growing shareholder value and share prices. They share about giving people the feeling of success, the tools to get there, and financial education along the way. Josh describes the effect of a smile, Kon reflects on the ease of getting things wrong, and they ponder their views on being thankful every day your feet touch the ground.2025-04-0915 minGrow, Scale, MasterBusiness Basics.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about understanding business basics. They comment on the flywheel for generating leads, providing customer feedback, knowing what to do to win, and gaining clarity around how to sell. They discuss identifying and doing more of what works. Josh illustrates thinking differently about little things that make a big difference. Kon reflects on the experience you provide to people. They examine the public display of wealth and what really matters.2025-04-0215 minGrow, Scale, MasterGetting to clarity.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon getting to clarity. They look at defining structure, knowing your big and little rocks, how to get it all done, using the power of No to avoid commitment creep, and monitoring and managing your energy. They talk about getting clarity around what you want to do and building the capacity to do it. Josh describes how people want relationships. Kon examines meeting the stakes to change the game, and they discuss their views on making the effort before enjoying the reward.2025-03-2616 minGrow, Scale, MasterDriving Performance.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the importance of driving performance. They talk about becoming someone others want to be led by, teaching through micro-systems, why measurement matters for better coaching, and how to have powerful one-on-ones. They continue with Kon's skill of connecting people to vision, goals and dreams for powerful emotional energy. Josh relates how his experience with outsourcing excellence changed him, and they discuss thinking through what happens in business and becoming a magnet for Landlords.2025-03-1918 minGrow, Scale, MasterAdversity.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at adversity and how it can be the greatest teacher. They define the things that create adverse situations, the power of having or being a mentor, creativity and challenges, and having a go-to when things don't go your way. They discuss developing resilience and a powerful mindset. Josh shares his experience with the power of saving and the exit to Canberra, Kon illustrates persuasion with class, and they reflect on not enough planning and seeing the bigger picture.2025-03-1217 minGrow, Scale, MasterEmerging teams.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss shaping your emerging teams. Kon explains how to grow great co-agents and operational team members, Josh looks at the role of systems and meeting rhythms, and they note attributes of high performers inside teams. Josh shares how Julie at the dry cleaner plays a psychologist's role in his life. Kon reflects on fish and chips and winning customers, and they examine their views on Michelin Star ratings and why a tyre company created the world's best restaurant rating service.2025-03-0516 minGrow, Scale, MasterGetting off the plateau.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on getting off the plateau. They look at why plateaus happen, why peaks are so exhilarating, developing eternal hunger, finding that one thing to pursue, and why having a business plan matters. They share strengths to develop and leverage so you can shift pricing, fee and volume. Josh describes one-off versus forever service through his graphic designer experience, and they ponder their views around why the comparison is useful only if it inspires: beware the highlight reels.2025-02-2615 minGrow, Scale, MasterBusiness excellence in a disruptive age.This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan discussing business excellence in a disruptive age. They examine Tom Peters' philosophy of excellence in every email and phone call, defining what you do for the customer and defining your service edge. They discuss focus vs. awareness and where they see the future of services. Josh describes the highs and lows and the art of being a nightclub DJ and how that experience shaped him. They illustrate the view of helping yourself by cultivating a burning desire to be better.2025-02-1916 minGrow, Scale, MasterDefinition of, who are you?In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the definition of, Who are you? They discuss defining yourself vs. being defined by others, how what you do when you're not doing real estate makes you better, and finding your drivers and what motivates you and what matters. Josh examines the evolution of advanced identity design and talks about creativity as the skill of great salesmanship. Kon notes that customer service is expected while customer experience is the key, and they reflect on their changing view of how we join brands as...2025-02-1215 minDream Big, Move FastBecoming an infinite learner.In this Dream Big, Move Fast episode, Josh Phegan and Phil Harris present the process of becoming an infinite learner. They discuss being a learn-it-all rather than a know-it-all, the mindset to become the greatest version of yourself, where to learn new skills, and the power of learning and reading to learn. Phil and Josh discuss how they learn, actively creating a beautiful mind, thinking their way out of a problem, facing and overcoming adversity, the future, and the power of AI for boosting creativity. They also clarify the principle that if you can learn it, you...2025-02-1116 minGrow, Scale, MasterSocial media expertise.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss social media expertise. They comment on presenting content in a world of entertainment, why property-based content is the best, getting content strategy right, sharing and collaboration, short and long formats, and training to present to camera. They discuss planning and building your brand, and engaging with your audience. Josh illustrates how marketing is the battle of perception, Kon reflects on why your people are your brand and they examine mobile phone usage and the right to disconnect.2025-02-0517 minGrow, Scale, MasterThe business of getting better.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the business of getting better. They look at hitting peaks and plateaus in life and business, learning to forecast for both, and using the plateaus for growth, as we learn more from losing than from winning. They talk about getting great mentors, how practice makes perfect, the story of the wolf you feed, and falling in love with the life you've got. Josh describes being impatient with technology yet forgiving with humans, and they examine playing business as a game and the power of dashboards.2025-01-2915 minGrow, Scale, MasterCalendar execution.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore calendar execution. They talk about planning in blocks and rhythms, getting the best investment for your time, maintaining the perspective of thinking as a business, and scheduling Holidays. They continue with revenue vs. activity periods, taking the long-term view and considering your work type. Josh relates customer ascension models and recency, frequency and monetisation. Kon talks about the simple genius of doing the basics every day, and they discuss their changing views around life stages and events.2025-01-2216 minGrow, Scale, MasterBusiness discipline.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine business discipline. They define what's core and what's extra, examine areas of control and simplify the routine, and focus on doing the work that sets you free. They discuss the quality of time in planning and execution, and setting metrics that motivate. Josh shares insights on providing an intentional experience, Kon illustrates the simplicity of seeing what's in front of you, and they reflect on the real value add being the saving of time or the giving of memorable experiences.2025-01-1516 minDream Big, Move FastBuilding Blocks for Big Success.In today's episode of Dream Big, Move Fast, Phil Harris and Josh Phegan step us through building blocks for big success. They examine coaching people to see what they can be, sustainable success, and the foundations you need block by block. Josh discusses the kinds of knowledge and level of professionalism you need, and Phil talks about mastering your craft and then teaching others. They look at getting your calendar right, and they examine the principle that your routine is your current level of mastery.2025-01-1416 minGrow, Scale, MasterValue creation.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about value creation. Josh explains the Jobs To Be Done formula, which looks at biases held by your customers, competitors' customers and non-consumers that influence their choices, plus finding that perfect market fit and doing more before, during and after the transaction. They talk about knowing your top 100 customers by spend and volume and creating a customer ascension model. Josh illustrates the rule of being the friend in the business. Kon reflects on his mental board of directors, and they examine their view around the power o...2025-01-0814 minGrow, Scale, MasterHunger.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on hunger and what really drives us. They look at how life stages, challenges and events affect people, how that's relatable to business and market cycles, and to developing that hunger that makes everything happen. They share the importance of knowing what drives us, excites us and makes us come alive, and also how to contain and direct your hunger productively. Josh describes his lessons for living from Kangaroo Island Health Retreat, Kon relates the power of extra potato cakes, and they ponder gratitude and the gift t...2024-12-0413 minDream Big, Move FastLiving life by design.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan focus on living life by design. They discuss what they wish they had known when they started in real estate and what they've learned, getting clear on what you want, and maintaining a view to continuous improvement. Phil and Josh continue with what motivates and what matters, editing your life, the Top 5 theory, getting dialled in on what clarity looks like for your organisation, and recognising what happens by design vs. by chance. Their final principle is, big rocks first.2024-12-0318 minGrow, Scale, MasterBig growth drivers.This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan talking about big growth drivers. They look at checking your vitals, recruiting for great people, systems based on what works, market size and aspirations, and setting your average fee. They discuss how volume is connected to DOM, opens are your throughput limiter, and ambition is necessary. Josh describes pay based on time vs. results, Kon ponders the journey rather than the moment, and they illustrate how audio recording and note-taking work in iOS 18 for phone calls and role-play.2024-11-2714 minGrow, Scale, MasterAll in on systems.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine the importance of going all in on systems. They discuss utilising systems for scale and why they are mission-critical, what systems actually do, making them teachable, and using effective forms, checklists, visuals, and dialogues. Josh talks about quality assurance and shares the Tiny Teddy story about setting customer expectations. Kon illustrates the 'fish are at your feet' concept of seeing the opportunity in front of you. They reflect on business models being disguised opportunities, each with an upside and a downside.2024-11-2017 min
Fast Pace with Josh Phegan and Dean MackieBusiness model advantage.This Fast Pace episode features Dean Mackie and Josh Phegan on the business model advantage. Dean and Josh discuss how the traditional real estate business model has changed with technology, why and how small businesses need to scale, the advantages of various models, and making your choice based on your situation, your goals, and what you really want to do.2024-11-1411 minGrow, Scale, MasterThe Big Reset - The future is what we make it.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss the Big Reset and how the future is what we make it. They also comment on how they rate this year, what they could have done to make it the best year, foundations for measurement, and learning to love what you already have. They discuss making small changes to prevent a repeat of the past year, getting better at forecasting, removing what no longer serves and setting a clear vision for life. Josh illustrates GTD and work mode/home mode, and Kon reflects on the gift o...2024-11-1317 minGrow, Scale, MasterLifetime value of a customer.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the lifetime value of a customer. They look at creating the lifetime customer, the power of the repeat customer, your top 100 customers by volume, spend and referrals, and how you can serve them in new and valuable ways. They talk about the beauty of good relationships and how we let competitors steal our customers. Josh describes why the first hour of every day is in marketing, Kon ponders the value of insights from partners, and they examine the advantages and pitfalls of using AI notes in...2024-11-0615 minGrow, Scale, MasterSuccess in a distracted age.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore success in a distracted age and focus as a superpower. They talk about the power of focus, why crystal clear goals get done, the physical/digital holiday, knowing when you've achieved success, quality time and quality relationships. They continue with small changes that have big impacts, and planning for what's ahead in 2025. Josh relates more wisdom from the Kangaroo Island Health Retreat, Kon talks about the enrichment of dinner and conversation at home, and they discuss the capacity, promise and principles of AI.2024-10-3015 minGrow, Scale, MasterStriving to be a role model.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at striving to be a role model. They define the role model versus common enemy approach, and talk about the $7M agent who has no social media presence, being quietly successful, image is not reality, and deciding to be a learn-it-all agent. They discuss living the role model life of serving customers with a little bit of ego and a tonne of great work. Josh shares how data can change you if you know what you're looking at, Kon illustrates the understated skill of great customer s...2024-10-2316 minGrow, Scale, MasterWorkplaces of the future.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about workplaces of the future and what long term success really is. They look at ways of exiting while you're at the top, unlimited opportunity vs. limited time, and finding your personal North and going for it - mistakes and all. They talk about growth and the power of the team around you, vision that creates energy and what you want to be remembered for. Josh illustrates the idea of measuring yourself by the people who measure themselves by you, Kon reflects on escape time and m...2024-10-1616 minGrow, Scale, MasterLegacy, and knowing when to go.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon legacy and knowing when to go. They look at long term success in business, starting with a plan for exiting at the top, continuing to push for growth, endless opportunity in a business cycle, the power and evolution of the team around you, and how vision creates energy. They talk about expecting obstacles and what you want to be remembered for, Josh describes measuring yourself by the people who measure themselves by you, Kon ponders giving yourself a software upgrade with micro-breaks, and they illustrate how H...2024-10-0915 minGrow, Scale, MasterThe productivity special.This Grow, Scale, Master episode is a productivity special. Kon Stathopoulos and Josh Phegan explore high productivity and thriving in a digital world. They look at removing notifications from your phone with only three exceptions, scheduling your time out and time in, and scheduling free and flex time for the entire year. They talk about the power of your calendar, working out what's important to you, the power of No, and using productivity tools. Josh describes the power of a pen and a notepad, Kon ponders his own experience using the power of No, and they illustrate defining the e...2024-10-0214 minGrow, Scale, MasterThe health advantage.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at having the health advantage and learning to turn off. They talk about finding a simple routine that helps you, giving your mind a holiday, and the four specific areas of health: mental, physical, emotional and spiritual. Josh shares an example of being able to remove awkward moments, Kon shares his experience working with a performance doctor, and they reflect on how the power of influence changes from face-to-face to phone calls, and on down to email.2024-09-2516 minGrow, Scale, MasterHit refresh.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about why we sometimes need to hit refresh and how to do it. They look at 2x vs. 10x growth and breaking out of the box, prioritising love-hate-dislike, the power of a new vision, and knowing what’s working, what’s not and what's next. They tell how to reduce, simplify and organise, set new routines and improve your environment to support the person you want to become. Josh illustrates building towards clarity vs. adding to the confusion, Kon reflects on knowing what you really need, and t...2024-09-1117 minGrow, Scale, MasterPersonal growth.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the power of personal growth. They look at knowing what's next for you, the difference between amateur and pro, learning how to learn, thinking about job roles and responsibilities, growing skills in the new economy, and growing beyond your comfort zone. They talk about drivers that make your business great, clearance rate, strike rate and efficiency. Josh describes what business Harley Davidson is actually in, Kon ponders how the Mercedes Benz relationship really begins after the sale, and they illustrate the power of providing in-the-moment experiences.2024-09-0418 minGrow, Scale, MasterThe integrated campaign.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the integrated campaign, what's changed and what has remained the same. They talk about leveraging the events that guarantee success, explain the stages of a campaign, and show where most agents leave so much opportunity on the table. They continue with the power of menus, and how to use bumps, email blasts and social collabs. Josh talks about his experiences with quality of thinking defining quality of life, Kon relates watching a building being built to the importance of foundational integrity, and they discuss their views of t...2024-08-2816 minGrow, Scale, MasterThe war for talent.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the war for talent inside of every business. They talk about talent attraction and your organisation's fitness, career entry and progression, access to a quality customer base, and great culture with low politics. They discuss other qualities of an attractive brand including tech stack, social aspects, and the power of your story. Josh shares lessons learned from the best and worst bosses, Kon illustrates why the best recruits are the people sitting in your office right now, and they reflect on an alternate view of A...2024-08-2117 minGrow, Scale, MasterSystems mindset.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building a systems mindset. They look at people and systems, knowing where the problem is, how systems can break, why you design the system on paper before adding tech, teaching systems: if you can't explain it you can't do it, and making toolsets accessible. Josh shares a story about the ISO9001 systemisation standard, quality audits and endorsement, margins, and scaling. Kon reflects on how his father shaped his experiences and expectations, and they examine how we've automated compliance and forgotten about lead generation.2024-08-1420 minFast Pace with Josh Phegan and Dean MackiePower of a virtual boardroom.This Fast Pace episode features Dean Mackie and Josh Phegan on the power of a virtual boardroom. Dean and Josh discuss ways you can explore the minds of the greatest agents and business people, and be inspired to change the way you think and grow your business.2024-08-0810 minGrow, Scale, MasterPlatform scale.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon building platform scale for growth. They look at systems, methodologies and approaches as a way of doing business, platforms that allow for levelling up to the next stage, going all in on a systems mindset that also reduces decision fatigue, and allowing others to be exceptional. They talk about building, using and rebuilding a platform for each task. Josh describes his team's JPOS and the power of documentation, Kon ponders the invest, optimise and simplify theme, and they note that people want easy and done for y...2024-08-0718 minDream Big, Move FastEstablishing a thriving practice.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan focus on establishing a thriving practice. They discuss the basics: finance, marketing, brand loyalty, sales, market positioning, and property management. They also look at HR, cultural aspects and people, legal structures and compliance, training, and education. Phil and Josh continue with common traits across great organisations, seasoned management teams, well-defined projects, clear milestones and phases, and an understanding of the capital-intensive nature of growth. Their final principle is that with cash, you have choices.2024-08-0618 minGrow, Scale, MasterLongevity, sustainability and future growth.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the need for thinking seriously about longevity, sustainability and future growth. They discuss stress management and bio-hacking, performance and recovery zones, results of sustainability practices, and the requirement for sacrifice to become great. They continue with teachable systems and loving what you do, Josh talks about his experiences with the KI Health Retreat, Kon examines knowing if you're good enough to be better, and they discuss their expanding views toward attaining specific explicit recovery.2024-07-3123 minGrow, Scale, MasterLeveraging data and relationships.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at methods for leveraging data and relationships. They talk about building and working data, archived landlords as an overlooked dataset, building market share through relationships, aligning with key influencers, 101020 data builds and the power of 4040. Josh tells how he used a window in a pizza shop to expand his marketplace, Kon illustrates how his experience with crossfit rapidly shaped his resilience, and they reflect on the view that there is more opportunity in the relationships you already have than in chasing after new ones.2024-07-2422 minGrow, Scale, MasterBuilding wealth.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building wealth. They look at what wealth is and how you build it, the coming generational transfer of wealth, compound interest and the rule of 72, revenue to profit to assets, setting up multiple savings accounts, consulting advisors and taking a longer term view for financial security. Josh shares what he calls 'tricks' for growing wealth outside of the day-to-day, Kon explains the wisdom of patience through 'letting the grass grow' awhile with new acquisitions, and they illustrate the power of a $1 saved and applied today.2024-07-1721 minGrow, Scale, MasterGetting things done.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon David Allen's Getting Things Done system. They look at making lists, the art of execution and the power of an execution team, setting time aside for building towards growth, thinking vs doing, building teachable systems and defining what success looks like. Josh relates landing a plane to project execution inside of your business, Kon ponders the question of what your business would need to look like if you were to stay with it for life, and they discuss using your calendar to schedule your unscheduled time...2024-07-1016 minGrow, Scale, MasterPeaks and plateaus.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the peaks and plateaus of your career. Josh notes the power of a dream on the way to a peak and Kon tells why plateaus are necessary. They discuss becoming a role model, having a life plan that mirrors your business plan, and starting out again as soon as you arrive. They continue with using success to stay humble, and peaks and challenges at each stage of growth. Josh talks about the perception of money and helping others, Kon examines the idea of behaving like a CEO f...2024-07-0323 minGrow, Scale, MasterGreat business turnarounds.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at great business turnarounds. They talk about when comparison is useful and when it's useless, turning points that force us to go all in, events that trigger critical decision points, the will to commit to consistency, and transformational behaviours that put you in abundance mode. Josh tells how Changed Agents' contestant backstories demonstrate the power of belief, Kon illustrates our capability to do more as advancing through the video game of life, and they reflect on how turning off most of their digital notifications has set t...2024-06-2619 minGrow, Scale, MasterThe greatest throttle to growth.In this episode of Grow, Scale Master, Kon Stathopoulos and Josh Phegan look at the greatest throttle to growth, and the power of people towards what you can do. They talk about acquiring new talent and relationships through mergers and acquisitions, having a disciplined plan for market share success, and active opens vs. revenue planning. Josh applies the metaphorical Hero's Journey to expectations for adversity, Kon talks about professional vs. amateur measurement, training and attention to detail, and they illustrate how business models are chosen and why they matter.2024-06-1918 minGrow, Scale, MasterSkillset mastery by role.This week on Grow, Scale Master, Kon Stathopoulos and Josh Phegan explore skillset mastery by role. They look at why, in a mature industry, we don't simply do the core basics that we know work for each job role. They discuss understanding the essentials, skill mastery by role, teaching and assessing skillsets and competencies, and what COVID taught us. Josh talks about David Allen's GTD system for getting things done, Kon examines the idea of building and retaining talent vs. buying it, and they discuss their changing views around the possibilities for growth, the power of clarity, and why f...2024-06-1217 minGrow, Scale, MasterExponential vs layered growth.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan present their thoughts around exponential vs. layered growth. They look at the nature of each approach and which one you should be using, knowing when to level up and what to let go of to grow, holding yourself to high standards and making the decision to go all in. Josh relates an experience with a mentor in making choices and decisions for life, Kon ponders who you need to become to quickly realise your long term plans, and they discuss the power of the checklist and the genius t...2024-06-0520 minGrow, Scale, MasterUnited vision.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the importance of setting a united vision. They lay out the power of the vision and how you create it, the role of the Chief Reminding Officer (CRO), assuming ownership with a learned history behind your business by finding your lever for success, and redefining who you want to become and what you need to do. Josh relates a childhood lesson in value and negotiation with potato cakes, and Kon shares his recent experience with a billionaire and general levels of care. They discuss changing v...2024-05-2915 minGrow, Scale, MasterGrow, Scale, Master with Kon Stathopoulos and Josh Phegan.With our new podcast - Grow, Scale, Master - Kon Stathopoulos and Josh Phegan will look at a variety of topics that will help you hold to high standards, do it right the first time with no recovery needed, make the magic happen, and acquire the best talent because the greatest form of growth is people. In each episode, Kon and Josh share ideas and experiences that have rapidly shaped their thinking and things they've read or observed in the past week that have changed their views. Become a different version of yourself and find out how...2024-05-2201 minDream Big, Move FastStrategically negligent, tactically excellent.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan look at areas where we may be strategically negligent yet tactically excellent. They talk about the dynamism of strategy, defining your tactics, developing and using the STM chart, measurement and documentation, and the dangers of having too many strategies. Phil and Josh outline the 5-step Change Formula, the ability to execute as a top skill, and the process for bringing values into your organisation. They finish with the principle that people resist change when it happens to them, but love change when they are a part of i...2024-04-2325 minDream Big, Move FastThe growth special.In this Dream Big, Move Fast episode, Josh Phegan and Phil Harris present the growth special with a passion for learning as a way of life. Josh notes that growth is a decision, and Phil tells how to get clarity on long and short term growth objectives. They expand on growing from you to a team, beginning with your first hire and building forward. They talk about infrastructure and the role of systems, why everyone needs a job scorecard for their journey to growth, converting measurements to sales, and they illustrate the principle of making sure your marketplace is b...2024-03-1226 minDream Big, Move FastYour business model.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on choosing and understanding your business model. They examine models that work and the dangers of losing focus, setting rules and guiding principles, getting your core competencies right, investing in opportunity with a long-term vision, and the willingness to break what you have now in order to achieve a higher rate of growth for the future. Phil and Josh talk about managing the risk matrix and planning for unplanned exit events, relentless focus on growth using benchmarks other than revenue, and they discuss the principle that y...2024-01-0926 minDream Big, Move FastSystems and processes.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on building a business of systems and what that consists of. They examine the enduring relevance of checklists, the importance of systemising a footprint for success, making it easy, teachable and repeatable, systems and processes that reduce the struggle to scale, and how putting on your first employee teaches you about your business. Josh and Phil continue with learning from both success and failure, great benchmarks for analysis and optimization, red light/green light areas of flow, avoiding duplication of systems, and they discuss the principle o...2023-12-0529 minDream Big, Move FastLeadership in the disruptive age.In this Dream Big, Move Fast podcast, Phil Harris and Josh Phegan discuss dreams, goals and leadership in the disruptive age. They reveal the issues that are disruptive, roles and attributes of managers vs. leaders, where to invest your energy, a model for focusing on what you can do instead of what you can't, how success makes you vulnerable and why apathy is the most dangerous place for a leader to be. Phil and Josh look at maintaining leadership, energy and purpose through all stages of life and competing with yourself, they share examples of phenomenal leaders...2023-11-0732 min
FoundersS3 - Ep 10 | Josh Phegan x Chris Booth from Real Flow FinanceThis podcast features Josh Phegan talking with Chris Booth of Real Flow Finance. Chris talks about solutions Real Flow Finance offers for positioning brand and properties in the marketplace. Josh and Chris discuss challenges around vendor paid marketing, dominating digital for pricing power, facilitating the luxury of choice, streamlining funding assistance and financial services, integrations in place now, and what's on the way for the future.2023-10-1129 minDream Big, Move FastMarketing - brand, agency, agent, property.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on marketing and the hunger to continually get better. They discuss micro and macro brands, how brand marketing got lost, agency positioning campaigns, consumer-focused agent marketing and property-based marketing, selling lifestyle and escapism, and the dynamic role of video. Phil and Josh talk about telling powerful stories, understanding consumer lenses, innovating the industry and positioning yourself as a product. And they discuss the principle of separate to differentiate: If they can't see the difference, they won't pay the difference.2023-10-1032 minFoundersS3 - Ep 9 | Josh Phegan x Daniel Bignold from ProppsToday's podcast features Josh Phegan with Daniel Bignold, CEO of Propps. Daniel explains how Capture-Qualify-Convert works, and presents some of the tools the Propps app makes available to agents. Josh and Daniel discuss the agents' digital profile, registering buyer interest, securing buyer confidence, options for auctions, systemising the offer process, and simplicity of Propps integration and access, for agents and customers.2023-10-0425 minFoundersS3 - Ep 8 | Josh Phegan x Josh Symons from MRI SoftwareIn this podcast Josh Phegan interviews Josh Symons, strategic industry principle with MRI Software, a global proptech platform player. Symons talks about the need to build trust with the customer through communication, consistency and visibility. They discuss digital trust and online security, tracking relationships using data lakes, and using AI to automate basic tasks and enhance human productivity, whilst recognising opportunities as well as the attendant pain of change.2023-09-2733 minFoundersS3 - Ep 7 | Josh Phegan x Steve Osborn from Identity MarketingIn today's podcast Josh Phegan is joined by Steve Osborn, managing director with Identity Marketing. Steve describes several ways brands differentiate themselves, and how they position themselves and compete in the marketplace. Steve and Josh discuss brand strategy and representation, leveraging video and social media, moving traditional media into the digital space, challenger brands, and making your brand identifiable and accessible with great brand campaigns.2023-09-2034 minFoundersS3 - Ep 6 | Josh Phegan x Rahul Grover from iD4meIn today's podcast Josh Phegan is joined by Rahul Grover, general manager for iD4me, a proptech service provider that gives access to the power of data back to the agent. Rahul talks about ways iD4me supports and protects agents, their intuitive search technology, and levels of information they provide. Josh and Rahul discuss agent-generated items of value, making information relevant, profiling customers, and locating absent owners for potential property sales.2023-09-1330 minDream Big, Move FastBecoming an infinite learner.In this Dream Big, Move Fast podcast, Phil Harris and Josh Phegan discuss the enrichment of becoming a lifelong learner. They examine the learn it all vs. know it all mindsets, and the journey of how we learn through experience, exposure, podcasts and the power of reading. And Phil tells how he has time-collapsed his learning process through immersion. Phil and Josh look at the need to seek educational resources and try things out with an open and inquisitive mind. They discuss knowledge retention and deep learning, Josh highlights vulnerability and how losses teach us more than...2023-09-1230 min
High Performance with Josh Phegan and Alexander PhillipsDistractions, like elections.This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on market distractions that waste time and opportunites. Alex tells how he cuts through objections and excuses to keep listing and selling. Josh outlines why this is a great time to go to market and gain momentum, and tells how to get past some of the obstacles and distractions ahead. Josh and Alex discuss looking ahead and preparing your vendors now for campaigns in January. Josh tells who agents should be calling and suggests some dialogues for those calls, and shows where we...2023-09-1006 minFoundersS3 - Ep 5 | Josh Phegan x Kahlia Cordony from Cordony GroupThis podcast features Josh Phegan talking with Kahlia Cordony, founder and creative director for the Cordony Group styling agency. Kahlia shares CG's approach to making the process of owning, presenting and selling properties faster and easier, and defines what CG does end-to-end with an emphasis on styling. They discuss levels of agent support, options within the funding model, and tips for getting the most out of your styling team.2023-09-0631 minHigh Performance with Josh Phegan and Alexander PhillipsConsistent prospecting.Today's High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on staying consistent with prospecting. Alex tells how he prospects every day, maintains his energy and continues to create opportunity, and he advises to prospect for the future and not just for now. Josh notes that you actually have to call your past clients to get those listings today, and he describes a successful formula for deciding who to call next. Alex gives examples of where to find prospects to call and then put into your database to call again, and Josh reminds...2023-09-0305 minFoundersS3 - Ep 4 | Josh Phegan x Sean Scoffield from connectnowToday's podcast features Josh Phegan with Sean Scoffield of connectnow, a home moving connection service. Sean talks about how connectnow brings value to your brand and customer experience, real estate as an elevated service, and the 9 touchpoints for removing friction from the customer experience. They discuss protecting data privacy and personal information, how they use the net promoter score, the rebate schedule, and the important part connectnow plays in your business.2023-08-3025 minDream Big, Move FastUnlocking powerful thinking models.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on unlocking powerful thinking models around what is actually possible. They examine what a transaction represents to the consumer, horizons of focus, dream goals and what can be accomplished over time, motivation and what really matters, the agree on/work on strategy, working with what you can do and finding a system or person to do what you can't. Phil and Josh talk about recruiting and growing, unlocking the opportunity for a merger and acquisition, thinking skills that change the way you operate and...2023-08-2927 minHigh Performance with Josh Phegan and Alexander PhillipsGetting off the plateau and going for growth.In this High Performance Podcast for Real Estate Agents Josh Phegan and Alexander Phillips talk about why you need to get off your plateau and go for growth. Alex advises doing the simple things right and offers examples of what to do, and he observes that you've got to really want to grow and do the work. Josh adds that you don't leave a campaign without having generated something else off the back of it. Josh states that you've got to have a hunger that drives you, and Alex describes some of the ways an agent can...2023-08-2705 minFoundersS3 - Ep 3 | Josh Phegan x Rhys Rogers & Jon McConkey from Before You BidIn this podcast Josh Phegan interviews Rhys Rogers and Jon McConkey of Before You Bid. Rhys explains how BYB streamlines access to pest and building reports, which enables quicker transactions. Rhys and Jon discuss some of the friction points with agents, available funding options, understanding digital intent, systems for identifying challenges in any market, integrating with the agency CRM, functions of BYB Assist, and how they remove the barriers to making the sale.2023-08-2334 minHigh Performance with Josh Phegan and Alexander PhillipsLifting up your team members.Today's High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on the importance of lifting up your team members. Josh proposes transitioning them into being able to do all of the functions inside of your business. Alex elaborates on having capable people, letting them make mistakes and learn from that, how he guides his people through their learning process and handles different levels of productivity. Josh and Alex discuss how much you should throw to the co-agent when working with customers, when to let them work without you being there, and establishing customer...2023-08-2005 minDream Big, Move FastRoutines for a successful life.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on routines for a successful life and how they set you free. Phil defines what a routine is, how it works, how to start and how to be consistent. They talk about what makes routines powerful, and Josh shows how your calendar is your life. They look at integrating health, family and work routines around the flow of an agent's day, and also include unplanned time for spontaneity. They suggest making time for thinking about your life, goals, and getting back on...2023-08-1830 minFoundersS3 - Ep 2 | Josh Phegan x Ali Vaez from ActivepipeIn today's podcast Josh Phegan is joined by Ali Vaez of Activepipe, which provides email marketing to businesses. Ali gives us 8 reasons why you should be using email marketing, and Josh highlights the rise of AI and the power of segmentation. They discuss targeted interactive emails that increase open and click-through rates, scalable cost-effective communication, optimising your datasets, and they step through how Activepipe works and what you can set it up to do.2023-08-1632 minFoundersS3 - Ep 1 | Josh Phegan x Angus Ferguson from DomainIn this podcast Josh Phegan interviews Angus Ferguson, head of customer solutions with Domain. Angus describes Domain as a holistic service that helps agents succeed with their businesses. Josh and Angus discuss using digital to streamline workflow, choosing tools vs. toys, integrating the data you have to find listings and make better decisions, and how to access and use the Domain services.2023-08-0931 minHigh Performance with Josh Phegan and Alexander PhillipsDepth of market.This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on depth of market relative to the size of your marketplace. Alex advises having a variety of properties rather than specialising in one price range, which allows you to maintain greater volume. He notes the need to understand the ebb and flow of your marketplace, and Josh explains how listing ahead of the spring auction campaigns sets you up for the rest of the year. They discuss establishing yourself as your vendor's trusted advisor, Your expectations vs. what the market will actually respond...2023-08-0705 minFast Pace with Josh Phegan and Dean MackieCustomer Service = Brand.In this Special Edition of Fast Pace, Josh Phegan explores why customer service = brand. Josh explains how brand determines pricing power, delivering the experience customers want, principles that drive performance, and strategies for producing a recurring profit.2023-07-2707 minDream Big, Move FastAreas of excellence.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan look at areas of excellence in property management and sales. They start with the energy and enthusiasm to make things happen in our lives, and talk about the essential knowledge for being a great PM, including moments that matter to clients - especially landlords, forward planning for friction points, routines, and capital expenditure. Phil and Josh continue around areas of excellence for salespeople, including basic sales techniques, prospecting-listing-negotiation, and building a circle of competence. They finish with the principle that mastery is never ending, so be an i...2023-07-0431 minDream Big, Move FastPersonal balance sheet.Today on Dream Big, Move Fast, Phil Harris and Josh Phegan show how to create your personal balance sheet as a scorecard for success. They detail how to keep a personal profit and loss statement and look at important disciplines for keeping a balance sheet, knowing your revenue sources, and reviewing those financial mechanisms regularly. Phil and Josh talk about setting up a tax savings account and utilising your savings account, the abundance vs. scarcity modes and entrepreneurial confidence, and they discuss the basic principle that you'll never list more than you appraise.2023-06-2028 minDream Big, Move FastFlywheel.In this Dream Big, Move Fast podcast, Josh Phegan and Phil Harris discuss the flywheel concept: What it is and how to get into that momentum. Josh tracks on the flywheel effect that built Amazon, and Phil shows why that concept is important for real estate agents to understand. And they explain why having a quality flywheel requires understanding the difference between a value seller and a price seller. 2023-05-2325 minFoundersS2 Ep 7 - Josh Phegan interviews Josh Symons from MRIIn this episode Josh Phegan interview Josh Symons of MRI Technologies. Josh's focus is on sales and property management, the lack of alignment between departments and teams, and the challenges of integration. He explains big data and exhaust data, servicing landlords as 4-dimensional customers, why PM needs automation and specialisation, the relationship between tech and PM, better ways to show properties, and how sales has already been using new technologies successfully.2022-09-2136 minFoundersS2 Ep 6 - Josh Phegan interviews Angus Ferguson from Domain GroupIn this podcast, Josh Phegan interviews Angus Ferguson, Commercial Director of Agent Solutions at Domain Group. In this episode, they look at the real estate process and the tools to help agents move through the processes, from agency agreements to settlement. They look at the future of how people access technology and become aware of the different solution providers available in the marketplace, and the different problems Domain solves in the digital workspace.2022-09-1436 minFoundersS2 Ep 5 - Josh Phegan interviews Steve Osborn from Identity MarketingThis podcast features Josh Phegan talking with Steve Osborn, founder of Identity Marketing. They look at what marketing is for a modern real estate agent, and brand awareness for agencies. Steve describes marketing as understanding the customers desires to bring trust, and creating more value in the marketplace. He explains common marketing mistakes and developing a marketing plan for your firm.2022-09-0729 minFoundersS2 Ep 4 - Josh Phegan interviews Jeff Gray and Patrick Hill from PropicThis week Josh Phegan interviews Jeff Gray, CEO and Patrick Hill, CPO of Propic. Their business creates digital solutions that connect people and services 24/7. They look at the problems that Propic solve, growing and scaling businesses profitably using automation, and monetising the valuable data in your business. Jeff shows how technology interacts with agents in the sales environment and how automation allows people to do more.2022-08-3132 minFoundersS2 Ep 3 - Josh Phegan interviews Felicity Leggett from MoneyMe ListReadyIn today's podcast, Josh Phegan is joined by Felicity Leggett of MoneyMe ListReady, which provides financial credit with the speed and convenience of digital access. Felicity explains how MoneyMe ListReady gives agents control over the buy now pay later model. They discuss the application process, lowering the customer barriers using digital platforms, increasing vendor options, and improving agent listing presentations.2022-08-2419 minFoundersS2 Ep 2 - Josh Phegan interviews Daniel Bignold from ProppsIn today's podcast, Josh Phegan is joined by Daniel Bignold, CEO of Propps, to discuss how proptech helps agents run their businesses more efficiently. They talk about optimising the offer flow and maintaining consistency in the sales process. Daniel illustrates how customers can make binding and non-binding offers online, and steps us through the way the process works and what the result looks like.2022-08-1727 min
FoundersS2 Ep 1 - Josh Phegan interviews Rhys Rogers from Before You BidThis podcast features Josh Phegan interviewing Before You Bid CEO, Rhys Rogers. BYB is a supply portal for access to pest and building reports and strata reports. They discuss benefits and considerations around making pest and building reports easily accessible, consumer confidence and loss protection for vendors, inspectors' concerns, increasing auction attendance, and how access to these reports with full transparency from the start speeds up the entire process.2022-08-1027 minFoundersEp 8 - Josh Symons, MRI SoftwareIn this episode Josh Phegan & David Choi interview Josh Symons of MRI Software. Josh's focus is on sales and property management, the lack of alignment between departments and teams, and the challenges of integration. He explains big data and exhaust data, servicing landlords as 4-dimensional customers, why PM needs automation and specialisation, the relationship between tech and PM, weaknesses the pandemic exposed, better ways to show properties, and how sales has already been using new technologies successfully. 2021-11-2436 min