Shows
Transformed SalesPrioritizing Customer Care for Success With Jospeh Michelli"It's your job to understand what the customer's biggest issue is and connect them with the right resource."- Joseph MichelliJoseph Michelli, an internationally sought-after speaker, author, and organizational consultant, shares his journey from working at a fish market to becoming a customer experience expert. He emphasizes the importance of creating value for customers and delivering on promises made during the sales cycle. Michelli discusses the significance of emotional connections in customer experiences and highlights the success of brands like Starbucks and Zappos in prioritizing customer care. He also emphasizes...2024-08-2123 minField Sales UnscriptedPrioritizing Customer Care for Success With Jospeh Michelli"It's your job to understand what the customer's biggest issue is and connect them with the right resource."- Joseph MichelliJoseph Michelli, an internationally sought-after speaker, author, and organizational consultant, shares his journey from working at a fish market to becoming a customer experience expert. He emphasizes the importance of creating value for customers and delivering on promises made during the sales cycle. Michelli discusses the significance of emotional connections in customer experiences and highlights the success of brands like Starbucks and Zappos in prioritizing customer care. He also emphasizes...2024-08-2123 min
The Rebel Work PodcastFinding Happiness at Work with Sarah MetcalfeIn this episode Sophie discusses happiness in the workplace with Chief Happiness Officer at Happy Coffee Consulting & Co-Lead at The Woohoo Partnership.Sophie and Sarah discuss why happiness in the workplace so important and how to influence your happiness in the workplace. They also discuss what happiness means to different people and why owning your true authentic self in the workplace is so important.Sarah views the workplace as a place of mental wellbeing, a place where there should be psychological safety and trust, and a place where you do great work with great people. Failure...2022-07-2748 min