Shows
The Customer Success PlaybookCustomer Success Playbook Season 2 Episode 48 - Joydeep Sen Sarma - Supporting Customers in Their Perferred WorkspaceSend us a textIn this engaging episode of the Customer Success Playbook, Joydeep Sen Sarma, CEO of Clearfeed, dives into how B2B customer support is evolving towards chat-based platforms like Slack and Microsoft Teams. He talks about how today’s support teams are adapting to meet customers right where they work, offering practical tips on how to implement and scale these new solutions while keeping service quality high.Here's a deeper look at some of the key takeaways:Shifting Support ParadigmsMoving from transactional support to building true pa...
2024-11-2635 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer interactions, and the increasing importance of integrating natural language interfaces into product design.Topics we discussed:05:42 - The early internet and evolving tech paradigms12:40 - Transitioning from transactional to subscription models16:44 - Clearfeed: Transforming Slack into a help desk18:39 - Customer love for real-time...
2024-08-2753 min
DealMakers: Entrepreneur | Startups | Venture CapitalJoydeep Sen Sarma On Raising $100 Million For His Last Startup And Now Is Accelerating Collaboration With AIIn the latest episode of the Dealmakers' Podcast, we had the privilege of speaking with Joydeep Sen Sarma, a trailblazing entrepreneur who has left an indelible mark on the tech landscape. He is the founder of both Qubole and ClearFeed. From his humble beginnings in Delhi to co-founding successful startups and driving innovation in the world of big data, Joydeep's journey is a testament to the power of passion, perseverance, and entrepreneurial spirit.
2023-08-2041 min
The Indian Startup Show100th Episode!! [The Best] of the Indian Startup Show - Part 7Firstly, I would like to pay tribute to everyone listening and subscribing to show for the past three years. Without you, this podcast would not have been possible! So I’m very grateful. So sit back & enjoy some of the best moments.
Today you will hear from - Deepak Srinivasan: Co-founder of Crofters, he talks about tackling the water crisis in India with IOT based farming! He talks about:
How it works.
State of the IOT industry at the moment in India.
Production plans
Nice example of senior citizens using the product.
Partnering with Teach for In...
2018-12-082h 38
The Indian Startup ShowEp57: Joydeep Sen Sarma, Cofounder & CTO of Qubole on Big data & why it matters!90% of all data we have ever created has been generated in the last 2 years! So what do we do with it? Today my guest is Joydeep Sen Sarma, Cofounder, CTO of Qubole. Qubole is a $50 million Series C funded company helping enterprises take full advantage of the cloud to make processing more accessible in an enterprise setting while reducing complexity and cost. Joydeep is ex-Facebook data scientist and led the data infrastructure project at Facebook. So he is the right person to talk to on big data!
In this podcast - we talk about what inspired him...
2017-05-1136 min
O'Reilly Media PodcastBuilding a Data-Driven CultureWhat does it take to build a data-driven culture? In this O’Reilly Podcast episode, I pose that question to Ashish Thusoo, founder of Qubole. With his co-founder Joydeep Sen Sarma, Thusoo built a self-service data infrastructure at Facebook beginning in 2007. That infrastructure transformed Facebook’s culture and became part of practically every product decision that the company made.
2016-10-2625 minO'Reilly RadarBuilding a Data-Driven CultureWhat does it take to build a data-driven culture? In this O’Reilly Podcast episode, I pose that question to Ashish Thusoo, founder of Qubole. With his co-founder Joydeep Sen Sarma, Thusoo built a self-service data infrastructure at Facebook beginning in 2007. That infrastructure transformed Facebook’s culture and became part of practically every product decision that the company made.
2016-10-2625 min