Shows
Inspiring Leadership with Jonathan Bowman-Perks MBE#325: From Tennis Star to AI Tech Entrepreneur - Its how your finish not how you startJuan Jaysingh is President and CEO at Zingtree, leading the company's mission to transform complex processes into clear actions for businesses around the globe. Call centers that use Zingtree achieve better business outcomes, such as improved Average Handle Time (AHT), First Contact Resolution (FCR), faster Agent Onboarding, and increased compliance while empowering customers with self-service tools. Juan joined the company as a consultant before becoming CEO in January 2020. Under his strategic leadership, the company has flourished, scaling its operations to serve an impressive roster of over 700 enterprise customers in 50 countries and driving customer success and profitability....2024-07-221h 05
SaaS Backwards - Reverse Engineering SaaS SuccessEp. 129 - Scaling SaaS: Shifting from PLG to Enterprise - with Juan Jaysingh, CEO of ZingtreeThe transition from product-led growth (PLG) to an enterprise sales motion is a strategic shift that many SaaS companies are making in order to accelerate growth and enhance profitability. This transition is driven by a variety of factors, including the need to scale, reach new markets, and meet the evolving needs of customers. In this episode of the SaaS Backwards Podcast, we had the pleasure of hosting Juan Jaysingh, founder and CEO of Zingtree, an AI-enabled customer experience automation platform.Juan provided insights into why and how his company made the shift from a...2024-06-2830 min
The Thoughtful Entrepreneur1954 – Transforming Customer Support with Zingtree's Juan JaysinghImplementing AI in Customer SupportIn a recent podcast episode, Josh, the host, engaged in an enlightening conversation with Joanne, the CEO of Zingtree. They explored the intricacies of customer support, the role of AI in enhancing customer experiences, and Zingtree's unique approach to ensuring seamless and efficient support for large, complex, and compliant businesses. This blog post breaks down the key insights from their discussion, offering actionable advice and expert recommendations for businesses looking to improve their customer support systems.Joanne emphasized the critical role of customer experience (CX) in business success, noting that...2024-06-2724 min
Customer Service Revolution153: Improving Customer Service Reps Productivity Through AI with Juan JaysinghIs your company's watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence. Guest Juan Jaysingh, the brains behind Zingtree, shares the role AI plays in customer experience and the optimization of agent productivity. Customer service is a battleground for efficiency, and Juan's expertise reveals how his company is leading the charge. We examine the need for quick solutions to consumer issues and how Zingtree's automated workflows and...2024-04-2444 min
LFG with JJLFG with JJ, E10 - Ted StodolkaTed Stodolka is the Head of Global Consumer Experience at SharkNinja. With a career spanning over three decades in customer experience, Ted shares his journey from his first job to becoming a leader in the CX space. He discusses the evolution of customer service, the role of AI and technology in enhancing customer interactions, and the importance of a frictionless consumer experience. Ted emphasizes the value of listening to frontline employees to understand customer needs and improve service. This episode offers deep insights into the CX industry's trends and the significance of p...2024-02-2842 minLFG with JJLFG with JJ, E9 - Arnab MishraIn this episode of LFG with JJ, Arnab Mishra, CEO of Xactly, joins Juan Jaysingh for a captivating dialogue.Arnab recounts his inspiring journey as a first-generation immigrant, shaping his career in technology, banking, and private equity.He explores the evolution of customer experience and sales performance, emphasizing generative AI's role in enhancing customer interactions and internal operations.The conversation shifts to the importance of customer retention for business growth and the challenge of delivering exceptional customer experiences.Arnab offers insights on skill development, first principles thinking, and...2024-01-2540 minLFG with JJLFG with JJ, E8 - Tom LewisTom Lewis, the Partner at Newport LLC, joins Juan Jaysingh on this episode of LFG with JJ, delving deep into the intricate world of CX and AI technologies. Tom, with his vast experience in the CX realm, sheds light on the disruptions and transformations that have been reshaping the industry.While he acknowledges the human-intensive process of customer service, Tom also brings to the table the increasing trend and challenges of automating various facets of the service.The episode takes a significant turn when Tom touches upon the topic of AI strategies in c...2023-10-3032 minLFG with JJLFG with JJ, E7 - Cynthia LongCynthia Long, the Customer Success Change Leader for Continuous Improvement and Innovation Testing at Intuit, graces this episode of LFG with JJ with her rich tapestry of experiences.Cynthia's unique upbringing, moving between countries like Beirut, Brazil, Iran, and Italy due to her father's role in the oil industry, provided her with an unparalleled understanding of history and the shared desires of people across the globe.Juan dives deep into the significance of Cynthia's diverse cultural exposures, highlighting the rarity of such immersive experiences. The conversation unravels how these early adventures shaped Cynthia's p...2023-10-3037 minLFG with JJLFG with JJ, E6 - Justin DeLorenzoJustin DeLorenzo is the VP of Customer Experience & Operations at Snow Joe. Justin holds the notable distinction of being the youngest VP of Customer Experience and Operations ever to appear on our podcast. Justin shares his background, starting from his experience in the IT help desk and sales, and how his passion for problem-solving and customer satisfaction led him to a leadership role. Justin also talks about his role at Snow Joe, where they focus on providing a unique and pleasurable customer experience in a saturated market. The conversation delves into the impact of...2023-07-1442 minLFG with JJLFG with JJ, E5 - Todd SaleTodd Sale is the SVP of the Customer Experience Operations Team at FleetCor, a global leader in providing fuel cards and workforce payment products to businesses.In this episode, Todd shares his unique background, starting from a blue-collar job to becoming a leader in the CX industry. Todd emphasizes the importance of going all-in and investing in yourself to shape a successful career. We also discuss the current state of the CX industry and the impact of emerging technologies. Todd's insights and experiences will inspire you to take your CX game to...2023-06-2636 minLFG with JJLFG with JJ, E4 - Nadira KharmaiJuan interviews Nadira Kharmai, the CX Leader at Priority Health, a nonprofit health benefits company focused on improving the health and lives of one million members across Michigan.Nadira shares her career path, starting from the media industry to entrepreneurship and eventually finding her passion in Customer Experience. Explore the landscape of the healthcare CX industry as Nadira sheds light on the latest innovations in digital programs, telehealth, and personalized recommendations.Gain insights into Nadira's role at Priority Health, where she focuses on fostering a positive member experience and leveraging technology tools.2023-06-1333 minLFG with JJLFG with JJ, E3 - Monika AufdermauerJuan interviews Monika Aufdermauer, VP of User Success at KOHO, with 15+ years of CX experience. Monika shares her journey, from accidental entry into CX to thought leadership, discussing CX roles, AI advancements, and ChatGPT's potential in customer support. They explore commitment to organizations, benefits of early-stage startups, data protection, team structure, and tech stacks. Tune in to gain insights into CX, AI, and the future of customer support.2023-05-2623 minLFG with JJLFG with JJ, E2 - Mike JenningsJuan is joined by Mike Jennings, the VP of UK operations at FleetCor, as they take a deep dive into the world of CX. Juan and Mike delve into the importance of continuous learning and improvement in CX, the challenges of implementing technology effectively, and the evolving state of the CX industry. Don't miss out on this episode for valuable insights and inspiration, perfect for anyone seeking to elevate their CX game.2023-05-1238 minLFG with JJLFG with JJ, E1 - Adam LindseyIn the first episode of the LFG with JJ podcast, Juan Jaysingh interviews Adam Lindsey, the Senior Director of Global Service Operations at Groupon, about his career path at the company. The discussion focuses on the current state of the customer experience industry and offers insights for those working in the field.2023-04-1351 min
The VITALIZE Podcast: Venture Capital | Startups | Angel InvestingFuture of Work: Simplifying Decision-Making to Revitalize the Customer Service Experience, with Juan Jaysingh of ZingtreeJustin Gordon (@justingordon212) talks with Juan Jaysingh (@JuanJaysingh), President and CEO at Zingtree, leading the company’s mission to transform complex processes into clear actions for businesses around the globe. Since becoming CEO in January 2020, Juan has focused on scaling and expanding Zingtree as a profitable, B2B SaaS organization working with over 700 customers worldwide. Juan’s years of experience in tech entrepreneurship include his time at Universal Tennis, the sports tech startup behind UTR Powered by Oracle. Juan led the GTM strategy and rollout of UTR’s community platform to elite clubs and tennis academies worldwide. Juan al...2022-02-1021 min