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Showing episodes and shows of
Justin Kabakjian
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Customer Smarts
How to drive customer centricity at scale – Khachig Kabakjian – ex CommBank
Becoming customer centric is smart, but it’s hard to do… It’s smart because it’s more efficient for the business and better for customers. Win + Win. The problem is, it’s a massive shift for large organisations, many have been structured around key product areas and work in siloed ways. So, trying to transition to a customer centric culture and operating model is an enormous task. My guest in the next episode of the Customer Smarts Podcast Khachig Kabakjian has climbed that very mountain and successfully driven customer centricity inside massive organisatio...
2024-07-29
33 min