Shows
KHM TodayKHM Today’s Final Farewell | KHM TodayWe want to give a huge thank you to everyone who has supported our show over the last few years. Without our listeners, suppliers, guests, and production team, the show would not have been possible. We are sad to see the show end but subscribe to KHM Travel Group's YouTube channel for more great content.Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com
2025-12-0401 minKHM TodayKHM Today Finale: Our Takeaways & The Road Ahead | KHM TodayHello listeners and welcome to our last live episode of KHM Today. We are grateful for all the love, support, and memories from over the last few years. Please join Bill Coyle as we do a final interview with Carolyn. Hear some insights about the show, how to continue to stay connected, and of course get some laughs in. While this ending is bittersweet, be sure to stay tuned for our special Food Bank Challenge video on November 26th and a final farewell message going out on December 3rd. Become an...
2025-11-2044 minKHM TodayWhere to Book Your Next Haunted Vacation | KHM TodayHello and welcome back to KHM Today! We have a hauntingly good episode for you in preparation for the upcoming Halloween holiday. If your clients are looking for more than just beaches and museums, this episode is for you! Carolyn teams up with our resident spooky enthusiast, Ashley Newton, to give you a list of spooky, haunted, and historically chilling travel destinations you can actually sell. They break down the appeal of these locations, discuss local guides, and review places they have been to. What is the spookiest place you've ev...
2025-10-3034 minKHM TodayStop Miscommunication with Simple Language Fixes | KHM TodayHello listeners and welcome back to KHM Today! We have a great episode for you today guest hosted by Chantelle Nye featuring an incredible presenter from Destination Success. Ready to end the confusion? Join Carol Hattrop, a KHM Travel Group Agent, as she provides simple fixes to stop client miscommunication. Hear about what causes those frustrating communication breakdowns and how you can fix them. You will also hear about how to leverage AI tools to help you in your business Don't miss out on turning confusing conversations into clear, confident client relationships! We will see yo...
2025-10-1633 minKHM TodayAchieving and Maintaining Success | KHM TodayWelcome back to KHM Today. We start the show with a bit of travel news and then get into how to achieve and maintain success. Heather Cross, Kelly Muir, and Laura Bender are with us today. All are top producing agents with KHM Travel Group, and they give advice and share how they have made it to where they are now and how they plan to grow. What a great episode. We hope you learned a lot and use that knowledge to grow your business. Be sure to tune in on April 3 for our young pr...
2025-03-2034 minKHM TodayLooking Forward to 2025 Travel | KHM TodayWelcome back to KHM Today. We have a great episode for you today filled with excitement for 2025. First up we have Tresa Reed, Director of Business Development with Viking. She is here to talk about amazing cold weather travel opportunities. Next up we have Amy Garner and Annie Yu from KHM Travel Group. They are here to talk about what they are excited about for 2025 within the company and the travel industry. They also touch on some hot topics. As Annie and Carolyn mentioned, KHM Today will have a new look for next yea...
2024-12-1935 minKHM TodayNavigating Travel Challenges | KHM TodayWelcome back to KHM Today. We have a great episode for you today filled with information on All-Inclusives and accessible travel. First up we have Justyna Chelstowski, Director of National Accounts USA with Iberostar. Hear what is new with their brand and get inspired to travel somewhere new next year. Next, we have Cody Reckart a KHM Travel Group Agent. He is here to talk about International Day of Persons with Disabilities. He talks about what that means to him and gives some tips to help agents book accessible travel. What a great epi...
2024-12-0530 minKHM TodayWhat Does Tourism and Peace Mean to You? | KHM TodayHello KHM Today listeners! This week to celebrate World Kindness Day, we are bringing you a special bonus episode featuring our sister podcast, Travel Stories Unpacked! Join KHM Travel's Ashley Newton and Geoff Cox as they unpack Tourism and Peace, which is the theme for World Tourism Day 2024. Share how you're celebrating World Kindness day and what Tourism and Peace means to you! KHM Today will be back next week, Wednesday at 3pm ET on our YouTube channel and the podcast is available on Thursdays after the show airs. Trave...
2024-11-1330 minKHM TodayLiving by Your Core Values | KHM TodayWelcome to KHM Today! We put on an incredible luxury event last week but are excited to be back to have a conversation about core values and being your authentic self. We have three guests here to share their stories and opinions on some trending topics in the industry. Today’s guests are Amy Garner, Engagement Specialist with KHM Travel Group, Maddi Srail, Billing Specialist and head of our charitable imitative KHM Cares, and Yvette Shoemaker, a KHM Travel Group Agent and member of our BIPOC Resource Group. These three guest have unique perspectives and offer some ins...
2024-10-0339 minKHM TodayTravel Stories Unpacked | KHM TodayHello KHM Today listeners! There will be no show this week as our team attends KHM Travel's Luxury Symposium, but did you know that KHM Travel has another podcast? Check out Travel Stories Unpacked for all things travel, from the silly to the serious, and everywhere in between! Watch Carolyn's episode on YouTube: https://youtu.be/oWGZNhetOcgFind Travel Stories Unpacked on YouTube, Apple Podcasts, and Spotify: YouTube - https://www.youtube.com/playlist?list=PL32CbrCgg-xtb2pMimf_LWQfTu1gGssdzApple Podcasts - https://podcasts.apple.com/us...
2024-09-2600 minKHM TodayTips to Use Blogging in Your Travel Business | KHM TodayWelcome back to KHM Today! We have a fabulous episode for you today to inspire you to schedule some me time and tips to share your experiences with the world. First up we have three KHM Travel Group Agents, Wendy Payne, Brian Miller, and Stephanie Nye. They are here to talk about how they use blogging in their travel business. Next up we have a fan favorite David Pritchard, the Health and Wellness Director with ALG Vacations. He is here to help us celebrate National Relaxation Day by giving us some advice on how to ba...
2024-08-1537 minKHM TodayMake Your Next Trip Epic | KHM TodayWelcome back to KHM Today. We had a blast last week getting to educate more than 200 of our agents at our Destination Success event. First up, we have Karin Green from Universal to talk about their new Epic Universe set to open in 2025. She also shares their plans for a DreamWorks Land along with their 60th anniversary celebration in Hollywood. 2025 is going to be a big year for us. KHM Travel Group is going to be celebrating 20 years in the travel industry. This means more excitement, more education, and of course, our annual Crystal Conference wh...
2024-08-0138 minKHM TodayBe Authentically You on Social Media | KHM TodayHello viewers! We have a great episode for you today filled with social media tips and travel gifts as we celebrate Pride Month and Father’s Day. First up we have a KHM Travel Group Agent, Tim Davis. He is here to talk about how he got his start in the travel industry, give social media tips, and how he markets to the LGBTQ+ community. Next up we have Kevin Kelly who is part of our education and engagement teams here at KHM Travel Group. As a dad, he shares gifts you can get for the...
2024-06-1333 minKHM TodayExperience History with Travel | KHM TodayWelcome back to KHM Today! We had a great time last week educating over 60 agents here in Ohio. Today we have Tresa Reed with Viking. She is here to talk about their special sailing for the 80th anniversary for D-Day. This is a very powerful itinerary, so much so that it will be offered next year as well. She also covers more unique sailings along with sharing their return back to China. Next up we have a fan favorite, Virginia Ann Busceme with KHM Travel Group, to talk about spring-cleaning. Get your business order with th...
2024-05-2335 min
KHM TodayTravel Agent Tips for Selling Sustainable Travel | KHM TodayHello KHM Today listeners! This week we are not coming to you live since our team is helping with KHM Travel's Boot Camp 2.0. Instead, we are bringing you a special bonus episode all about how to sell sustainable travel. We will be back next week with more KHM Today! Watch this episode on our YouTube channel: https://youtu.be/wGzwLXtgxYkBecome an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com
2024-04-1809 minKHM TodayAdvantages of Traveling During the Off Season | KHM TodayWelcome back to KHM Today! We have an inspiring episode for you today. First up we have Tina Tiano from Globus here to talk about Globus Escapes. These tours take place during the off season, making them perfect for those who want to experience multiple destinations in a year or for single travelers. Next, we have a KHM Travel Group agent, Varsha Hathiramani. She is here to tell us about the Hindu holiday, Holi. Tune in next week while we talk to Oceania about their world cruise, pickleball, and have IBCCESS to celebrate Aut...
2024-03-2821 minKHM TodayCelebrating Women in Travel | KHM TodayHello and welcome back to KHM Today. We missed coming to you live last week, but we had an incredible week celebrating and connecting with our agents onboard our annual Crystal Conference. Be sure to check us out on social media to see all the fun we had. Today, we have an incredible panel of ladies joining us to celebrate International Women’s Day. Three KHM Travel Group agents, Stacy Diaz, Tawana Cain-Bowles, and Shawn Hayes were asked to be here today because they have recently inspired us. Hear about how they got their start, pick up ins...
2024-03-0740 minKHM TodayMake 2024 the Year of You | KHM TodayHello and welcome to another year of KHM Today. This year you are going to hear from new guests, have more fun, and learn all about being a travel agent. We are so excited about what is to come. To start of the year one of our favorite guests is back. David Pritchard, Health and Wellness Director with ALG Vacations, is here to get you motivated and inspired for the year to come. This year, set a goal to focus on progress, not perfection. Fill this year with joy and peace and make it the best one y...
2024-01-0442 minKHM TodayMake Your Travel Nights Successful | KHM TodayHello KHM Today viewers! We have a great episode for you today where we cover participating or hosting in-person travel events and celebrating our favorite things about Celebrity Cruises. First up we have a panel of KHM Travel Group agents who have recently put themselves out there and either hosted a travel night or were a part of an expo. Hear what worked, how it went, and what they would do differently. Barb Qua is back with a special recording with Carolyn to talk about their 5 favorite things about Celebrity Cruises. They share useful information on...
2023-12-0740 minKHM TodayThe Future of Group Travel | KHM TodayWelcome back to KHM Today! Today’s episode is filled with tips to make your group trips a success and some insight on traveling to Europe in 2025.First up from ALG Vacations we have Dan Miller from their Group Department, and KHM Travel Group’s BDM, Jennifer Lewallen. They are here to chat about group trips. Groups are a great way for family and friends to reconnect and have fun. If you are a KHM Travel Group Agent, don’t forget we have a dedicated team to help you during the process and a new Group Camp event...
2023-11-0927 minKHM TodayParticipating in Industry Events | KHM TodayHello listeners. Please enjoy this bonus episode of KHM Today while we are out educating our agents at Boot Camp. Carolyn is joined by Chris Schutz and two KHM Travel Group Agents Leigh Lee and Kim Stanley. Both were chosen to be finalists for Carnival’s Your Winning Plan grand finale. Hear about their experience and how industry events like these can help grow your travel business. A special congratulations to Kim for being the grand prize winner! Join us next week as we are live talking about meeting your service level agreements. See you then...
2023-10-1218 minKHM TodayOne-of-a-kind Onboard Opportunities | KHM TodayHello and welcome to KHM Today. We have a great episode for you today filled with unique opportunities and an example of how you can establish your niche as a travel agent. First up we have Lionel Garcia, Director of Strategic Accounts for MSC Cruises. Hear what is new with their product and the unique opportunities you or your clients can experience while sailing. Next up is KHM Travel Group Agent, Nazy Ramallo-Sierra. She is the number one selling agent in the country for MSC weddings. Hear about how she got her start in this ni...
2023-10-0525 minKHM TodayYou Are Your Greatest Marketing Resource | KHM TodayShow Date: 08/16/2023 Knock Knock. Who’s there? KHM. KHM who? It’s KHM Today! Your favorite weekly resource for industry news and straight up fun. Today is National Tell a Joke Day so our episode is filled with laughter along with business and marketing tips. Watch this episode on YouTube to see Carolyn go all out in her horse mask!Our first guest came in incognito. Did you guess who it was? It’s Chris Schutz! She is here to catch us up on Carnival Cruise Line and their strategy to help get your clie...
2023-08-1735 minKHM TodayGood Reads to Improve Your Travel Business | KHM TodayHello and welcome to another episode of KHM Today! It is National Book Lover’s Day, so our guests share what books they have read that have helped them both professionally and personally along with other industry updates. First up is Kathy Killen from Royal Caribbean. She is here to talk about their brand-new ship coming next year. If you are an agent, be sure to check out CruisingPower for a flyer talking about the new app. Here are the books she shared: Perfectly Yourself, Matthew Kelly Resisting Happiness, Matthew Kelly The Age of Spe...
2023-08-1148 minKHM TodayThe Hottest Destination this Summer | KHM TodayShow Date: 08/02/2023 Hello and welcome to KHM Today! We are back after an amazing event. In case you missed it, we released a special video message. Be sure to check it out: https://www.youtube.com/watch?v=FTIQtfFqcJA Our guest today is Lisa Doss, Director of Sales for ALGV. She is here to clarify what NDC Fares are, share this summer's hottest destination, and talk Travefy. KHM @ Home is back this week. Carolyn makes an Aperol Spritz. This is the perfect afternoon drink and transports you to the streets of Europe. Let us...
2023-08-0324 min
KHM TodaySupporting LGBTQ+ Travelers | KHM TodayWe are away this week at KHM Travel's Destination Success, an educational event taking attendees around the world in four days! Keep your learning journey on track with this special bonus episode. We are bringing you more Travel Agent Tips with Bill Coyle and Matt Wahlgren. In this episode they cover some of the basics to consider for working with your LGBTQ+ clients. We will be back next week with more KHM Today! Watch this episode on our YouTube channel: https://youtu.be/sQkF6Yl0cpYBecome an agent with KHM Tra...
2023-07-2713 minKHM TodayWhat LGBTQ+ Travelers Wish Agents Knew | KHM Travel GroupShow Date: 06/21/23Hello KHM Today listeners. Did you know today is International Yoga Day? Before we begin, take some deep breaths, stretch, and prepare for an episode filled with great content! First up we have the Corporate Fitness Manager for Sandals & Beaches, Melody Cargill. Wellness has become a key factor in the decision on where to travel. Find out what they have to offer and how you can work out the best trip for your clients. Next up we have a KHM Travel Group agent and member of our Diversity, Equity, and Inclusion Co...
2023-06-2232 minKHM TodayCrafting Your Travel Clients Experience | KHM TodayShow date: 5/24/23 Greetings KHM Today listeners! While Carolyn is away this week hosting a FAM trip, we have the wonderful Wanda Thomas from the KHM Travel Education Team here as our guest host. First, we embark with Kris Endreson, VP of Strategic Sales at MSC Cruises. Learn about the European style and glamorous experience on board MSC ships as well as the unique experiences available to passengers like the MSC Yacht Club, Bella experience, Fantastica Experience, and Aurea Experience. Get the inside scoop on new ships including the MSC World America. Next up Wan...
2023-05-2530 minKHM TodayCelebrating National Travel and Tourism Week | KHM TodayShow date: 05/10/2023 Happy National Travel and Tourism week! We have a great episode for you today. Jennifer Lewallen from ALG Vacations joins us to talk about getting ready for a FAM trip. What to expect, what to do, and tips on making the trip successful. Now that you know what a FAM trip is and what to expect, hear from Linda Bohrer as she chats with Carolyn about what to pack and how she manages the fast pace of these trips. On KHM Today you hear a lot about why it is i...
2023-05-1145 minKHM TodayBehind the Scenes | KHM TodayHello KHM Today viewers and listeners! We are so excited to bring you this very special bonus episode sharing a look at our team behind the scenes. As many of you know, KHM Today is part of KHM Travel Group which is our host travel agency. In this episode Carolyn sits down with our Lead Video Content Specialist to talk about what goes into the production of not only this show, but all of our Youtube Content.If you are only listening, check out KHM Travel Group: The Office Visit on Wednesday, May 3rd at 3p...
2023-05-0119 minKHM TodayUse Your Travel Experiences to Gain Clients | KHM TodayShow Date: 04/26/2023 Welcome KHM Today viewers! We have a great episode today filled with helpful tips to promote your travel business. First up we have a brand-new guest from Carnival Cruise Line. Mike Julius, Vice President - Field Sales, North America, is here to give some insider tips on Carnival ships, talk about their sustainability initiatives, and KultureCity. Next up we have Sara and Sami from our Marketing Team to chat about social media. They share great ideas on how you can utilize different platforms to promote your travel business and gain clients.
2023-04-2730 minKHM TodayChoosing the Right Event for Your Travel Business | KHM TodayShow Date: 04/19/2023Hello KHM Today viewers! Spring has sprung and we are excited to welcome two fantastic guests to the show. First up is Tresa Reed from Viking Cruises. She talks about what is new with the company and the amazing places their ships are headed. Next, we have our very own Bill Coyle. He is off learning and networking at Cruise 360, but he recorded a special segment for us. They break down why it is important that you attend the event that is right for you and your business. Thanks for...
2023-04-2031 minKHM TodayHow to Create a Successful Group Trip | KHM TodayShow Date: 04/12/2023 Hello and welcome to another great episode of KHM Today. We continued our chat about Autism Acceptance Month and touched on pickleball month! Today we have someone who is a pretty big dill. Vicki Freed, Senior Vice President of Sales, Trade Support and Service for Royal Caribbean International. We had the pleasure of spending some time with her aboard our Crystal Conference. Hear what is new with Royal Caribbean and about her favorite sport, pickleball. Another pickleball enthusiast is here, Annette Barnette a KHM Travel Group agent, to talk about her gro...
2023-04-1322 minKHM TodayYou are Your Travel Business | KHM TodayShow date: 04/05/2023 Welcome to another episode of KHM Today! We have a fantastic episode for you today all about promoting yourself and your skills as a travel agent. First up we have Karin Viera, Vice President of Sales and Norma Rodriquez, Director of Strategic Accounts with Travel Leader’s Network. TLN is our consortia. Hear about why they are important and how they can help you be a successful home-based travel agent. Next up we have a fan favorite Amy Garner, Co-Administrator of our Diversity, Equity, & Inclusion Commitment to talk about Autism Acceptance Month...
2023-04-0625 minKHM TodayBeaches Turks & Caicos an "Everyone Resort" | KHM TodayHello everyone! Today we are live from Beaches Turks and Caicos. What a beautiful destination. Hear about its crystal-clear water, amazing food, and unique atmosphere. With us today is a top producing agent with KHM Travel Group, Ryan Trenn. He joins us to share his favorite this about this resort and give tips on selling products to clients. Selling the experience of a destination is key when trying to get a client to book with you. Be sure to remind them of all that is included in the price of their package. We hope thi...
2023-03-3023 minKHM TodayProtecting our Oceans with Sustainable Travel | KHM TodayHello KHM Today viewers! While we are not live due to educating fellow travel agents at our home office, we do have a great episode for you today. First up is Kris Endreson with MSC Cruises to give us a little history behind the company and talk about exciting things happening with their product. Next up is our very own Anita Pagliasso to share about her role in the industry and why it is important to join ASTA. Don’t forget to cast your votes by 5:00pm EDT on April 6th. We encourage all agents to j...
2023-03-2321 min
KHM TodayTravel Agent Tips for Networking | KHM TodayNetworking is vital for travel agents, and that is what Carolyn and the KHM Today team is off doing this week! We are currently on the Harmony of the Sea's for KHM Travel's Crystal Conference. We are bringing you a bonus episode so you can learn our tips for how to network for your travel business. This episode is from our Travel Agent Tips series, another resource from KHM Travel hosted by Bill Coyle which you can find on our YouTube channel. Watch Travel Agent Tips How to Network as a Travel Agent on YouTube: ht...
2023-03-0208 minKHM TodaySocial Media: Before, During, and After Travel | KHM TodayShow Date: 02/15/2023 Welcome back to another great episode of KHM Today. We are counting down the days until we get to board our cruise for our Crystal Conference and hopefully get to see many of our loyal viewers. First up Kathy Killen from Royal Caribbean shares her pro-tips for how to prepare your clients for an upcoming cruise, including what is new with the Royal Caribbean app. Social media expert, Sami Najjar with the Marketing Team, joins KHM Today for the first time to give some tips on how to use your travels to...
2023-02-1632 minKHM TodayTime-Saving Automation Hacks for Your Travel Business | KHM TodayShow Date: 02/01/2023 Hello KHM Today viewers! In the spirit of Groundhog Day, we have an episode dedicated to digging yourself out of the same old patterns of your travel business. Repetitiveness can be a big part of booking and selling travel, but it is important to note that minor changes can make a significant difference. First up we have Soleil to talk about what is new and exciting with Norwegian Cruise Line to help you change up your client’s experience while onboard. Back by popular demand, Wanda Thomas is here! Today’s conversa...
2023-02-0235 minKHM Today2023 Travel Predictions | KHM TodayShow Date: 01/25/2023 Welcome to our 100th episode! Today, we have a special episode focusing on the future of travel. We may not have a crystal ball, but we have some of the best in the travel business here with years of experience. Bill Coyle, Geoff Cox, and Rick Zimmerman from our Executive Team at KHM Travel Group answer some pressing questions about the future of travel. What are the game changers in land and sea for 2023? Are online travel agencies our competition? How do we handle them? Is there a solution to the air...
2023-01-2624 minKHM TodayHolidays and Celebrations to Get Your Clients Traveling | KHM TodayShow Date: 01/18/2023 Hello KHM Today viewers. You may think we traveled back in time based on the introduction, but while we love travel, time travel is not something we can sell...yet! Today’s show aired on January 18th, not the 11th. January 22nd is the start of the Lunar New Year. There are cultural differences in celebrating throughout the world, but they all have one thing in common: family. Food also plays a significant role. Unfortunately, our other guest was not able to hop on. Even though our episode was brief, we hop...
2023-01-1916 minKHM TodayStart off the New Year with Travel Agent Education | KHM TodayShow Date: 1/11/2023 Hello KHM Today viewers and welcome back to another amazing episode. Today is national clean off your desk day. One way to get organized in this new year is to educate yourself and get all your ducks in a row. First up we have Jennifer and Ben from ALG Vacations to talk about their new program called ALGV Pro. Whether you are new or experienced, every agent can learn something new. Being a travel agent involves more than just booking a trip for a client. Hear from one of our agents...
2023-01-1247 minKHM TodayCelebrating 2 Years of Travel Fun | KHM TodayShow Date: 01/04/2023 Welcome back 2 another great episode and the first of the year! Today we are looking back on all the fun we have had and looking forward 2 the future. Can you believe that we have been doing KHM Today for 2 years now? Every week we have a blast getting content together to share with the Travel Agent community. Carolyn is joined by som behind-the-scenes stars involved in making the show a success. Hear about our favorite episodes, guests, and segments. What has been your favorite episode or segment? Comment below! Do...
2023-01-0537 minKHM TodayLighting Up New Travel Opportunities | KHM TodayHello and welcome to our last show of 2023. We have an incredible line up this week. Tim Smith is back to talk about the unfailing boomerang. The good you do in life comes back. Maybe not the next day, but it always comes back. Keep that as a reminder as we start a new year. Continue to reach out to your clients. Even if you do not get the sale this time eventually, they will come back to you. Soleil Domagala, Director of National Accounts for Norwegian Cruise Line is back on our show to gi...
2022-12-2228 minKHM TodaySpread Some Holiday Cheer this Joyous Season | KHM TodayHello and welcome to another episode of KHM Today! You may be having double vision. Yes, there are two episodes this week, but the LIVE, was interrupted so you missed some great content. Be sure to watch this video for maximum learning. Carolyn is back from sailing to talk to one of our very own agents, Jana Jackson. She is legally blind and here to talk about how she navigates the travel world.Next up we have some holiday cheer. There are thousands of tours you can book with Viator for you or your clients t...
2022-12-1532 minKHM TodayLIVE From the Carnival Celebration! | KHM TodayAhoy KHM Today viewers! Welcome to another great episode. Our very own fantastic host is aboard the Carnival Celebration gearing up to Sail-ebrate her birthday. First up Carolyn is joined by two very special people from Carnival to give some insight into the magnificent ship and share their experience so far. Keep watching for a guest appearance from our very own BDM. Next on deck we have Annie Yu, back to give more useful photo tips and things to consider while cruising. Throughout all our episodes, Carolyn has been the one who has...
2022-12-0841 minKHM TodaySpecial In-Person Events Announcement! | KHM TodayShow Date: 11/30/22Hello everyone! Welcome to an exciting episode filled with cool adventures and a special announcement! Here at KHM Travel Group, we believe that education is key. Today we are joined by two special guests to announce our 2023 in-person event schedule. Drum roll please... Boot Camp 1.0: March 21-24 | October 10-13 Boot Camp 2.0: May 2-5 | November 7-10 Destination Success: July 25-28 If you are a KHM Travel Agent, see your Agent Portal for more details. After that announcement we bet you didn’t think the episode could get any bet...
2022-12-0146 min
KHM TodayKeep Learning with Travel Agent Tips | KHM TodayKHM Today is taking a break this week for the holiday, and we wanted to provide you all an opportunity to keep learning! Enjoy this bonus episode with our host, Carolyn Orf, as she joins KHM Travel's YouTube series, Travel Agent Tips. Learn how to create the perfect Hawaiian vacation for your travel clients! Travel Agent Tips is hosted by travel agent, Bill Coyle, and covers a wide variety of topics travel agents need to know to run and operate their businesses. Watch this episode on YouTube: https://youtu.be/lJsJmu805KgBecome...
2022-11-2415 minKHM TodayAll Y’all Should Have an Emergency Plan | KHM TodayHowdy KHM Today viewers! Live from Galveston on Allure of the Seas, we are joined by Kathy Killen and a handful of KHM Travel Group Agents as the ship departs from its new home. November is the start of Native American Heritage Month. Amy Garner is here to talk about how you can learn more about their culture and make sure that you are supporting and authentic experience. In past episodes we have talked about what to do if there is an emergency with a client either before or during travel. Today we to...
2022-11-1028 minKHM TodayTargeted Advertising for Your Travel Business | KHM TodayShow Date: 11/02/2022 Hello and welcome to an important episode filled with what you need to know to help you and your travel clients. Last year we asked our guests what they were thankful for and created a grateful garland. This year, in the spirit of gratitude we are asking you, our viewers, to submit what you are grateful for using our form on KHMToday.com. Choose option “Keyword: Gratitude” to be entered into a drawing for a prize that will be announced on November 30th so submit your answers by November 28th! Some answers may be s...
2022-11-0343 minKHM TodayFinding Travel Clients Doesn't Have to be Scary | KHM TodayWelcome to a spooktacular episode of KHM Today. You may have to worry about the Monday blues, but not the Wednesday blues because we are LIVE every week! Ashley Newton, our Halloween extraordinaire, filled in for Carolyn while she was out on her first river cruise. Never fear though, she joins us for a quick chat filled with fun and a little bit of learning. In the spirit of Halloween, we cover some history in one minute! Sources: https://www.history.com/topics/halloween/history-of-halloweenhttps://reelrundown.com/film-industry/The-First-13-Horror-Films-in-Recorded-Historyhttp...
2022-10-2755 minKHM TodayThe Secret to Successful Group Travel | KHM TodayWelcome back to KHM Today! This episode is all about learning new things and investing in yourself as a travel agent. First up we have a new hire to our education team, Denise Deuker. She was brought on to our team because of her passion for Agent Profiler. Hear the tips and tricks she has to make yours successful. GOGO Worldwide Vacations is here with two of their amazing employees to talk about contracted groups and to share a little bit about their company and what makes it special. If you are an agent with KM...
2022-10-2037 minKHM TodayTap into the Pent-Up Travel Demand | KHM TodayHello, welcome to another fantastic KHM Today! #AskKHMToday is back to answer the question: How do I delicately respond to a client when they allude to the fact that there is a recovery or sober situation? Find out some important questions to ask and tips on what to say and what not to say. Do you have a question you want answered on the show? Go to khmtoday.com and fill out our form! AmaWaterways is celebrating 20 years of fantastic River Cruises. To be around that long, you must believe in what you d...
2022-10-0637 minKHM TodayResponsible Tourism is Key to the Future of Travel | KHM TodayToday we are celebrating National Tourism Day (09/27)! We have some exciting guests to talk about how we can do our part to keep the beauty of destinations alive. Here to talk about responsible tourism is Robyn Basso from the Hawaii Visitors and Conventions Bureau. Tourism is back to pre-pandemic levels. It is on us to make sure that the beautiful oasis that is Hawaii, stays that way for generations to come. Here are the resources that Robyn shared during her talk. -To learn more about the voluntourism opportunities: https://www.gohawaii.com/voluntourism ...
2022-09-2931 minKHM TodayBe a Proactive Travel Agent | KHM TodayShow Date: 9/21/2022Happy last day of fall! This week’s episode features some great guests to kick off this new season. First up we have Eben Peck, Executive Vice President, Advocacy American Society of Travel Advisors (ASTA) and Mark Meader, Senior Vice President Industry Affairs & Education (ASTA) to talk about the proposed DOT regulations that could have an impact on travel agents. Please consider joining ASTA. They have travel agent’s backs when new policies and procedures are proposed. If you are a travel agent with KHM Travel Group, see MyTravelAgentPortal, Compliance & Resolution, Associ...
2022-09-2235 minKHM TodayMarketing Your Travel Business the Right Way | KHM TodayShow Date: 09/14/2022 Welcome to this week’s episode of KHM Today! This episode is jam packed with marketing tips and tricks to get your travel business on the map. First up we are joined by our very own Amy Garner who is LIVE from Universal Studios to share what is going on. Trying to capture everything on your vacation can be stressful. Hear from Carolyn Sekerak and Annie Yu from the KHM Travel Marketing Team as they talk about best practices for photo taking and how you can use those photos in your ma...
2022-09-1550 minKHM TodayTake Your Travel Business to New Heights | KHM TodayShow Date 9/07/2022 Welcome back to another exciting episode of KHM Today. We have talked about the importance of education and industry events in the past, but here at KHM Travel Group we offer our agents education events put on by our team of travel experts. Coming up in October we will be hosting Boot Camp 2.0, perfect for the higher-level agents. Hear from some of our agents as they talk about why this event was valuable to them. Space is limited, so sign up today! Agents with KHM Travel Group, see MyTravelAgentPortal.com for details.
2022-09-0839 minKHM TodayHow Travel Agents Can Add Value with Education | KHM TodayShow Date: 8/31/2022 Hello everyone. Now that the kids are back at school, it is time for us travel advisors to get back to learning too. Tim Smith is back again this week to share some educational opportunities that are available. Groups are a fantastic way to make money in the travel industry. However, there are important things to know before beginning and while going through the process. Here to talk about this topic are Mike Ehlers, ALG Vice President of Groups, and Marie Smith, KHM Travel Group’s Group Department Manager. Expan...
2022-09-0137 minKHM TodayHit a Hole-in-One for Your Travel Business | KHM TodayShow Date: 8/24/2022 Today is National Waffle Day! Dig in with us for another enticing episode! First up we have a KHM Travel Group foodie, Sara Rawlings. Hear about the various kinds of waffles around the world. Want more waffle inspiration? Check out this video: https://youtu.be/v5IRBsA3VcA Next, we are joined by Bob Miessler, Azamara Strategic Business Development Manager – North Central, who talks about their PerryGolf cruises to many of the world’s finest golf destinations. Have you missed the Sales Animal? Tim Smith is back to talk about...
2022-08-2541 minKHM TodayLazy Day Vacation Ideas | KHM TodayShow Date: 8/10/2022 Today is National Lazy Day. Kick your feet up and enjoy another great episode of KHM Today. First up, we have another What’s in Your Bag segment. Getting all your clothes and accessories to fit in your luggage can be tough. However, these ladies have figured it out and they can just use their carry on! Next up is Kristy Giragosian, Sr. Manager National Accounts with Virgin Voyages. She shares her favorite lazy and active day activities to take part in on board. Our favorite traveler, Matt Wahlgren, is b...
2022-08-1148 minKHM TodayThe Best of the Best Travel Experiences | KHM TodayShow Date: 8/03/2022 Carolyn is out cruising this week, but our very own Ashley Newton is here to give you the industry news and straight up fun! Today we were joined by some fantastic guests. First up is a KHM Today regular, Carolyn Sekerak. In the spirit of going back to school, she talks about how to use the upcoming school year to market yourself and your business. Next up is a first-time guest, Bryan Kalarchik from Viator. He gives some background about the company and shares some of his favorite travel experiences and s...
2022-08-0455 minKHM TodayQualifying and Booking Your Clients for Accessible Travel | KHM TodayShow Date: 7/27/2022 We are so grateful for all the friends we have made through our show. In honor of International Day of Friendship, hear from our very own Ashley Newton as she shares her experience of travelling with her besties. Our next two segments are related to the recent holiday, Disability Independence Day. Hear from Karen Leopard from the Special Needs Group as she talks about the depth of what the company has to offer and how to approach the conversation with your clients. Also joining us are two KHM Travel Group agents, Jean Borne a...
2022-07-2848 minKHM TodayWorking in Travel: The Glam, the Grit, and the Gumption | KHM TodayShow Date: 7/20/2022 Starting off this week’s show with some news. The CDC has dropped its cruise program. Find out what this means for travel agents and your clients. Next up we have Ask KHM Today. What do you do, or how do you respond, when you find out a client has been working with another agent while working with you? Don’t forget you can submit questions to us at www.KHMToday.com! Our first guest is Rebekah Law, a Cruise Director with Holland America. Hear about her job and all that it enta...
2022-07-2140 minKHM TodayLIVE from Destination Success | KHM TodayShow Date: 7/13/2022 This week we are LIVE from Destination Success. This event is all about networking and getting to know some of our amazing suppliers. Hear from Sandals & Beaches Resorts, Delta Vacations, and ALG Vacations as they talk about all the fun things going on with their brands. Due to technical difficulties, please watch this video with Carnival Cruise Line, Disney Destinations, Norwegian Cruise Line, and Vacation Express. https://youtu.be/aIixje3g_e4Also, a special thank you to Royal Caribbean and American Airlines Vacations who could not make it for the sho...
2022-07-1440 minKHM TodayFUN is a Choice you Make Every Day | KHM TodayShow Date: 7/7/2022 Carolyn is back this week to kick off our 75th show! The Team Talk this week features Marie Smith giving her thoughts on Delta Vacations, the Cayman Islands, Norwegian Cruise Line, and the flight situation. Kirsten Sanchez, Director of the Carnival Independent Advisor Team joins us for the first time to play a game and put together a picture of fun! Hear how to service the sale after the booking with some familiar KHM Travel Group faces. Celebrate fried chicken day with a special Shaq-inspired chicken recipe for this week’s KHM @ Home segment. Hel...
2022-07-0851 minKHM TodayWhat Happens on KHM Today, Stays on KHM Today | KHM TodayShow Date: 06/29/22Carolyn is out this week but our trusted Education Team Member, Matt Wahlgren, is hosting in her place. First up is Team Talk with Wanda and Virginia Ann. They discuss Expedia TAAP expanding worldwide and preparing your clients for the current flight situation and telling them to pack their patience. Fall back in love with Las Vegas with Joel Peterson, Leisure Sales Executive with Las Vegas Convention & Visitor Authority. He is joined by Dustin Personius, Leasure Sales Manager for Circa Resort, LIVE from Las Vegas. Hear about new entertainment opportunities, sporting events, attractions, a...
2022-07-0154 minKHM TodayGrow Your Client List with Events | KHM TodayShow Date: 6/22/2022 Today we are joined by two KHM Travel Group Agents Kiesha Lizaire and Vicki McFall to talk about how to get a return on your investment and grow your client list at events that are not necessarily travel related. Wanda Thomas is back with another Expanding the Lens segment to talk about the significance of the holiday Juneteenth and highlight some important history. She also touches on how to tie in holidays and your culture to heritage travel. KHM @ Home is back to make the Blackberry Fence Hopper Cocktail. 4 oz vodk...
2022-06-2335 minKHM TodayLIVE from the TLN EDGE Conference | KHM TodayShow Date: 6/15/2022 Hear about the incredible experience of participating in the TLN EDGE Conference with KHM Travel Group Staff Carolyn Sekerek, Carolyn Orf, and Anita Pagliasso. They are joined by four amazing KHM Travel Group Agents Mylene Hollick, Toni Rath, Leigh Lee, Pat Chapple. Matt Wahlgren was just a Distinctive Voyages Host with Princess Cruises in Alaska. Learn what this means and how to participate in this program. Due to technical difficulties, Jim Tedesco of Funjet Vacations could not make it on the show. To see his interview with Carolyn: https://youtu.be/XCG...
2022-06-1642 minKHM TodayDiving into New Travel Opportunities | KHM TodayShow Date: 06/08/2022 It's another great episode of KHM Today! First up is Team Talk with Wanda Thomas chatting about the travel mayhem happening this summer and what agents can do to combat it. Anita Pagliasso, KHM Travel Group's Vice President of Industry Relations, joins Wanda and Carolyn to talk about their experience at the recent TPOC (Travel Professionals of Color) Conference. We're celebrating World Oceans Day with Sandals Resorts. Melissa O'Hara, National Manager of Dive Sales, and Tyrone Phillips, a diving instructor talk about their amazing diving sites. Finally, Kevin Kelly, KHM...
2022-06-1050 minKHM TodayShowing Pride All Year Long | KHM TodayShow Date: 06/01/2022 Hello and welcome to another episode of KHM Today! News this week: Airports across the country continue to deal with delays, cancelations, and staffing shortages. This week in London the Queen's Jubilee begins (Carolyn is a huge fan of the Royal Family), celebrating the 70th anniversary of the Queen’s reign. USVI and Italy have opened completely to tourists. Our first guest is Cheryl Hudak, from the Cayman Islands Department of Tourism. The Cayman Islands are surrounded by natural reefs, so it's only fitting we had her on to update us on the islan...
2022-06-031h 00KHM TodayMake Travel Unique and Special | KHM TodayShow Date: 05/25/22Tune in to hear the latest cruising industry updates from Kelly Craighead & Charles Sylvia from CLIA, as well as first-time guest John Diorio of Virgin Voyages joining to discuss what sets Virgin apart. Matt Wahlgren is back again to share his favorite wine experiences for National Wine Day.CLIA Membership: https://cruising.org/en/travel-agent-center/become-a-member CLIA Little Book of Facts: https://cruising.org/-/media/CLIA-Media/StratCom/QRUpdatePage/CLIA_Little-Book-of-FactsVirgin Voyages Agency Portal: www.firstmates.comBecome an agent with KHM Travel Group today! Check out our ...
2022-05-2743 minKHM TodayLearn to Protect Yourself as a Travel Agent | KHM TodayShow Date: 5/18/2022 Adam Kemerer, Director of Marketing Operations for Travel Leaders Network joins us to talk about Engagement, their award-winning loyalty direct marketing program. Glinessa Gailliard, a KHM Travel Group Agent and attorney shares her thoughts on ways we can protect ourselves as Travel Advisors. David Pritchard, Director of Health and Wellbeing for Apple Leisure Group gives some tips and tricks for coming back from vacation rejuvenated. Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com Have a question for #AskKHMToday? Want to be...
2022-05-1937 minKHM TodayImmerse Yourself in the Culture of Travel | KHM Today5/11/2022 Hello, dear viewers! This week's episode starts out with a Team Talk with Matt Wahlgren and Pam Hassel in which we cover hidden gem destinations, Travel Weekly news, and how to best celebrate Eat Whatever You Want Day. Michelle Lardizabal, Chief Sales Officer North America, and Katie Gerhard, Associate Vice President of Sales for Azamara Cruises join us next to talk about the incredible experience of sailing with Azamara.Ever had a difficult client? It can be stressful trying to figure out if you want to keep working with them or not, Mia Mack...
2022-05-1251 minKHM TodayEducation is Key to Improve Your Travel Business | KHM TodayShow Date: 5/4/2022 Team Talk with the Education team covered key KHM Travel Group Events, who should be attending, and what you will learn. See MyTravelAgentPortal.com, In-Person Events, for more information and to register. Stephanie Lee from Host Agency Reviews joins us to discuss this year’s survey and gives some insights to the data. www.HostAgencyReviews.com KHM Travel Agents can take the survey here: https://har.news/TAsurvey-KHMThe Sales Animal is Back to discuss 10 years of experience or 1 year of experience repeated for 10 years. If you are a KHM Trave...
2022-05-0530 minKHM TodayTune in for a Special Announcement about the 2023 Crystal Conference | KHM TodayShow Date: 4/27/2022 Joins us for a very special episode of KHM Today! First, we have Team Talk and Ask KHM Today with our host Carolyn Orf and Wanda Thomas from our Education Team. Have a question for #AskKHMToday, submit it here: https://khmtravel.com/watch-khm-today/Next up we have Patty Noonan from the Travel Institute sharing everything they have to offer travel agents. Ashley Newton for KHM Travel's Marketing Team talks about Branding, not Bragging: How to Find a Balance. Now for the main event, the KHM Travel Group Even...
2022-04-2745 minKHM TodayBe Mindful and Travel in a Sustainable Way | KHM TodayShow Date: 4/20/2022 This week on KHM Today, we kick things off with Team Talk. Join us for chats about the mask mandate, and hear about Venice with Rick Zimmerman, KHM Travel Group’s President and CEO. Casey Hanisko, President of Adventure Travel Trade Association, talks about adventure travel and how to do that sustainably. Kris Endreson, Vice President of Strategic Sales for MSC Cruises, talks about their commitment to reduce their carbon footprint and their industry leading initiatives to protect the environment. Beth Klubnik and Ashley Jacin from KHM Travel Group’s Event Tea...
2022-04-2148 minKHM TodayEffortless, Easy, Without Barriers Travel for All | KHM TodayShow Date: 4/13/2022 See KHMToday.com for Accessible Travel Resources First up was team talk to chat about mask mandates, flight cancellations, keeping your calm while flying and the opening of Japan. Ron Petit, Director of Disability Inclusions & ADA Compliance for Royal Caribbean joined us to outline Royal Caribbeans Autism friendly programming. Brian Miller, A KHM Travel Group Agent and the winner of the 2022 Diversity in Action Award discusses special needs travel. Matt Wahlgren, Virginia Ann Busceme, and Anita Pagliasso, all a part of KHM Travel Group, talk about their experi...
2022-04-2058 minKHM TodayUse Your Favorite Shows as Travel Inspiration | KHM TodayShow Date: April 6th, 2022Carolyn is back in action, this time LIVE from the Home Office in Brunswick, Ohio.This week's first guest is Bill Coyle, VP of Agent Engagement at KHM Travel Group. He and Carolyn discuss some of the latest hot topics as well as how to take inspiration from your favorite TV shows when choosing your next destination. Scott More from American Queen Voyages and Chef Regina Charboneau, The Biscuit Queen, join us next to fill us in on river cruising and how Regina's southern staples are made and enjoyed.
2022-04-0755 minKHM TodayExperience the Incredible Magic of Travel | KHM TodayShow Date: March 30th, 2022Carolyn's journey is still going on, and this time our lovely host is coming LIVE from Walt Disney World Resort, Hollywood Studios. Hear from some KHM Travel Group agents who are attending The Disney Agent Education Program with Carolyn as they delve into what the resort has to offer and their experience on location.Eva Garfield also makes a surprise appearance and gives a 50th-anniversary update, discussing how to best fit your clients to their dream resort along with key resources for information and marketing. Last, but as always, ce...
2022-03-3138 minKHM TodayFeel the Love from Mexico, LIVE from Cancun | KHM TodayShow Date: March 23rd, 2022Welcome back, viewers! Today I am LIVE from Hyatt Ziva Riviera Cancun in Mexico where my family is vacationing, and we have a lot in store for you in today's episode!Wanda Tompson is our first guest, here to share the rules for bringing your pets on the plane with you, no matter where in the world you might be going. Next up, Johnathon, the Associate Director of Sales for the Hyatt Ziva Riviera Cancun talks about service from the heart. Lisa Stewart from VIParaíso also joins us with tips abo...
2022-03-2537 minKHM TodayCelebrating St. Patrick's Day in Ireland and the U.S. | KHM TodayShow Date: 3/16/2022 This week Virginia Ann and Anita Pagliasso, Vice President of Industry Relations, join us LIVE from ASTA River Cruise Expo in Budapest. Special guest, Laura Coade, Scheduled Tour Manager, CIE Tours joins us LIVE from Dublin, Ireland. She shares what St. Patrick's Day is really like on the Emerald Isle. Next up is our second annual St. Paddy’s Day Cocktail competition, this year we have three delicious drinks going head-to-head.Lastly, Matt is back with more of Matt’s Compass, as he shares the best U.S. cities to cele...
2022-03-1749 minKHM TodayCelebrating Incredible Women in Travel | KHM TodayShow Date 3/9/2022 We are honored to have so many incredible guests on our show this week to celebrate Women's History Month. First, we are joined by Deb Dimit and Tracy Waugh, two of KHM Travel Group’s Pinnacle Agents.Next we welcome industry-leading guests Vicki Freed, Sr. Vice President Sales, Trade Support, and Service for Royal Caribbean International; Dondra Ritzenthaler, Sr. Vice President Sales and Trade Support and Service for Celebrity Cruise Line; and Lisa Syme, Vice President Alaska Product Management for Princess Cruise Line. Join these amazing women as they share what it is lik...
2022-03-1046 minKHM Today2021 KHM Travel Group Agent Awards Ceremony | KHM TodayYou are cordially invited to a very special edition of KHM Today as we announce and honor KHM Travel Group's 2021 Agents of the Year! Join in as we celebrate together, share some laughs, and recognize all of our amazing agents!Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com
2022-03-0847 minKHM TodayBe Passionate About Understanding Your Travel Clients | KHM TodayShow Date: February 16th, 2022Join us for a very special episode of KHM Today where we are joined by Charity Peaver who is honored for shaking up the travel industry as a Black Millennial Travel Advisor. Eat right, get moving, and keep your stress level in check. We continue to celebrate American Heart Month with our returning guest, David Pritchard, who shares his tips for a healthy heart. Explore the wonder of the Galapagos Islands with guest Susana Romaro, Director of the Galapagos Islands Product for Celebrity Cruises.KHM Travel's very own...
2022-02-1850 minKHM TodayFollow Your Heart to Your Next Adventure | KHM TodayShow Date 2/9/22 Tune in for a special segment LIVE from the Super Cruise onboard the Carnival Mardi Gras. We are continuing to talk heart health this week with David Pritchard and his stress relieving tips. Celebrate romance with Marsha-Ann Brown, Director of Romance for Sandals Resorts, and Matt’s Compass where he share's his favorite romantic destinations. Watch our KHM @ Home Video for National Pizza Day: https://www.youtube.com/watch?v=aG4MrVMb9OM Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com S...
2022-02-1041 minKHM TodayCelebrating Black History and American Heart Month | KHM TodayShow Date: Feb. 2, 2022 This week on KHM Today, join us for a Team Talk with Wanda and Virginia. We are Kicking Off Black History Month with Dr. Ernest Boger, Director of Marketing for Travel Professionals of Color. Wanda also shares her insights on Heritage Travel In Ghana. David Pritchard, Health and Wellness Director for Apple Leisure Group, shares tips for American Heart Month. Join Virginia Ann Busceme for her Princess Medallion User Review. Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com Send your comments/q...
2022-02-041h 02KHM TodaySet Yourself up for Success, Not Stress | KHM TodayShow Date: January 26, 2022 Howdy, gang! January is almost over but that doesn't mean that there isn't still plenty of time to set yourself up for big things in 2022. We begin this week's episode with a Team Talk with Anita Pagliasso, VP of Industry Relations at KHM Travel Group. Joining us next is KHM Today Producer, Robby Mitcham, for our New Year New Marketing segment, where we discuss the upcoming platform switch for the show as well as how you can shift your marketing focus this year. Up next is Jacki Marks, Executive Vice President of Apple Leisure Group...
2022-01-2844 minKHM Today2022 Travel Business Resolutions | KHM TodayShow Date: January 19th, 2022Howdy, gang, and welcome back for another exciting and informative episode of KHM Today! It's still January and that means that there is still plenty of time to figure out your resolutions for the year - personal, and professional! This week Carolyn is in Madrid, Spain, and the show kicks off right with a Team Talk with Wanda Thomas about all the amazing, and sometimes baffling, things about traveling in Spain. Next up is Mr. Tim Smith, the Sales Animal, who is here to talk about 5 Ways to Get Going in 2022. Then...
2022-01-211h 04KHM TodayBoosting Your Travel Business Through Social Media Resources | KHM TodayShow Date: January 12th, 2022Join us this week on KHM Today as we blast through the new year with some awesome tips, tricks, and tidbits on travel. We begin this week's episode with a Team Talk w/ Wanda Thomas: What’s New In Travel This Week. Then we have a very special guest, KHM Travel Group Agent Jania Ashay, here to talk about her New Year New Marketing tips: Enhancing your Marketing Through Video. Next up, ever want to dive deep into the Resorts of the Riviera Maya? The very creator of the acclaimed Facebook page, Lori Gold, i...
2022-01-1448 minKHM TodayTechnology & Travel | KHM TodayShow Date: December 22nd, 2021Welcome fellow travel lovers, to the last episode of KHM Today in 2021! We start this week's show with a question: Would having an assistant benefit you in your travel business? Come see what Matt & Emily have to say about Virtual vs. In-person assistants. Next up we have LaDonna Allen, National Account Manager for Princess Cruise Line, on to talk about the benefits of the Medallion Class. And how do Disney Genie and Disney Genie + impact the Disney experience? Find out with Becky Doby and Shaliece Moser. Finishing up the show this week is an...
2022-01-0555 minKHM TodayShakin’ It Up While Cruising Into the New Year | KHM TodayShow Date: December 15th, 2021Welcome back, fellow travel lovers! The new year is right around the corner and it's past time to start planning for what exciting things lay before us in 2022. First up this week we have an update on the Cayman Islands with Cheryl Hudak. Following that is "The Role of the Business Development Manager "with Kathy Killen and Cindy Kaul. We also have special guest Eddie Allen, VP of Beverage Operations at Carnival Cruise Line, here to talk about all things mule. Finally, Matt Walgrehn joins us for Matt's Compass to share ideas on festi...
2021-12-1749 minKHM TodayIt's a Birthday Celebration! | KHM TodayShow Date: December 8th, 2021Week two of the holiday season is extra special at KHM because it's also Carolyn's birthday! First up during her celebratory episode: "To Give or Not To Give- How, When, and What To Give Clients," featuring the EDU squad. Then as a special surprise, we get to finally meet Marc Miller, Royal Caribbean Group Director of Deployment and Itinerary Planning! To wrap this week's show of straight-up fun, the cast all share funny moments from earlier episodes. Hard to imagine we're almost one year old!Make sure to check out the late...
2021-12-1051 minKHM TodayGive the Gift of Travel | KHM TodayShow Date: December 1st, 2021This week on KHM Today: Where in the World is Carolyn Orf? Well, worry not, because Matt Whalgren is stepping in as host and he's all prepared for the giving season. Our first guest is Sara Rawlings, KHM Travel Group's Marketing Production Manager, with tips on the best travel-related gifts for the holidays. Next up is Steve Ferry with Allianz, here to share how to handle the changing travel environment and how that impacts travel insurance. Wanda Thomas from the EDU Team joins us again to discuss h to take your business on the...
2021-12-0252 minKHM TodayGrateful for the Passion of Travel | KHM TodayShow Date: November 10th, 2021Our second week of gratitude is here! We begin this week's show with some Tech Tips from KHM Travel Group's Technology Project Manager, Link Ray. Next up we have a new-to-us guest, Luca Orlandi, going over exclusive client experiences in Italy. Ever think about how you could reach an audience through print? KHM Travel Advisors Deb & Jessica join us to discuss writing travel columns for newspapers and other local publications. Finally, we talk about the Celebrity Apex Inaugural w/ Matt Wahlgren and Jennifer Suarez AVP of National Accounts with Celebrity Cruise Line. B...
2021-11-1949 minKHM TodayWild for Travel! | KHM TodayShow Date: November 17th, 2021Hello and welcome to our third week of gratitude on KHM Today! This week we have a fabulous line-up chock full of KHM Travel agents and team members. Dee Gilmore of Sunbreeze Travel is our first guest, here to share her experience on the inaugural sailing and naming ceremony of the new Odyssey of the Seas by Royal Caribbean Cruise Line. Next up is our very own Sara Rawlings, Marketing Production Manager for KHM Travel Group, here to share tips for making this week's KHM at Home recipe: Japanese Milk Bread. Joan...
2021-11-1956 minKHM TodayThe Holiday Season is HERE! | KHM TodayIt's finally that special time of year again! The time when we get together with friends and family to celebrate the things we're grateful for, eat delicious food, and scramble like the dickens to get all our work done! For the whole month of November, we'll be asking our guests what they're thankful for and adding it to a Garland of Gratitude. Let us know what you're thankful for in the comments below!First up this week are seasoned KHM Today guests Matt Wahlgren and Virginia Ann Busceme, here to share their tips for working during the hol...
2021-11-051h 02KHM TodayCutting Through the Travel Chaos | KHM TodayWe are celebrating 40 episodes! Join KHM Travel Group's Karen Siburt and Matt Wahlgren as they talk about the best ways to give away and how to provide donations that will benefit your business. 40 is the magic number this week! It is Sandals Resort's 40th anniversary and Garth Laird, Vice President of Trade Sales, is with us to celebrate! We are back with more KHM @ Home crafts! Ashley Newton walks us through how to up-cycle an old candle container into a spooky votive holder. Share your crafts with us using #KHMToday! Carolyn is cutting thr...
2021-10-211h 06KHM TodayThe KHM Together Again After PartyShow Date: 10/13/21It's week number two of the spookiest month of the year, but more important is that we just wrapped up our FIRST EVENT in 18 MONTHS!! Join us on this week's KHM Today episode with the full EDU Team together IN PERSON!First up, we again welcome the wonderful Ashley Newton to share her KHM @ Home (in the Office) treat - a Halloween Cocktail spin on the Dirty Shirly. Then Carolyn, Bill, Matt, V.A., and Wanda all break down how KHM Together Again went and what our favorite parts of it were. To...
2021-10-1456 minKHM TodayFind the Magic in Your Travel Business | KHM TodayShow Date: 10/06/21This week on KHM Today we've got an exciting, magical lineup for you! First, we have Virginia Ann and Wanda Thomas on to discuss how to prepare to be out of the office. Matt Wahlgren joins us to share his take on the Disney Dreams experience, followed by Eva Garfield with Disney Destinations to talk about Disney Cruise Line updates, 50th Anniversary, and Disney Genie and Disney Genie +. Finally, we have KHM Travel Group's Lead Video Content Specialist, Ashley Newton, on for our KHM @ Home segment to go over how to create a Halloween paint-pour can...
2021-10-131h 01KHM TodayWait on Hold or Learn How to Help Yourself | KHM TodayLIVE from the Carnival Mardi Gras is our very own Groups Specialist, Kevin Kelly! After getting to live vicariously through Kevin, we discuss planting the seed for future bookings with Matt Wahlgren, and then "The Art of the #" with Sarah Yoder (Check out this website for insights and help: Hashtagify.me). Our Supplier Guest today is Ben Recob - Sr. Manager of Education and Implementation at Apple Leisure Group - who is here to tell you: "Wait on Hold or Help Yourself!" Finally, we wrap up with Virginia Ann and Matt on our "Best Trainings Series: New Agents."...
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