Shows
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019A lot of us would like to be a 'fly on the wall' as someone tackles installing a new function into an existing org. In this episode, Kailey Killoran of Loopio will give us just that: a glimpse into her journey of building Loopio's scaled customer success program.This episode is jam packed as we get into all sorts of topics including:Kailey's love of learning and how her poli-sci degrees (yes, plural!) have influenced her professionallyThe importance of internal enablement when launching these programsCoordinating with other functions when launchingIntegrating yourself into other orgs’ strategiesThe importance of...2023-10-1053 min
Women in Customer Success Podcast73 - Starting out with Digital Customer Success - Kailey KilloranIn this episode, I’m talking to Kailey Killoran, a Director of Customer Success at Loopio. Prior to transitioning into Customer Success, Kailey started her professional career in Sales, Business Development, and Account Management. She is a data-driven leader and enjoys coaching and supporting CSMs in their own growth and development. Outside of work, she's always looking for something new to learnFun facts about Kailey: ⭐️ She believes that being caring and vulnerable are strengths. ⭐️ Kailey would like to be remembered as someone who cares deeply about her team, the project, the c...2023-03-2234 min
Women in Customer Success Podcast61 - The Fundamentals of Customer Success - Jan YoungIn this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider.We talk about:✨ The passion for Customer Success✨ What is consulting and what is customer success✨ Tips for transitioning to customer success✨ The correlation between your environment and job satisfaction✨ The fundamentals of custome...2022-03-0330 min