Shows
The Dentalpreneur Podcast w/ Dr. Mark Costes2260: Transforming Dental Teams Through Vision and ClarityOn today’s episode, Dr. Mark Costes sits down live from the Thrive Live exhibition hall with the dynamic Katherine Eitel Belt, founder and CEO of LionSpeak. Catherine shares her remarkable journey from dental assistant to international speaker and communications coach, emphasizing the transformative power of language, leadership, and clear communication. Together, they explore the framework behind courageous conversations, how to make a clear invitation to your team, and why many dental leaders feel held hostage by their staff—often due to a lack of tools, not leadership potential. Catherine unpacks her A.R.C.H. model for t...2025-06-0330 min
THE ULTIMATE DENTAL PODCAST“The Three Conversations For Creating Clarity in Your Dental Practice" with Katherine Eitel BeltIn this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Katherine Eitel Belt, a communications coach specialising in helping dental practices create clear effective communication strategies. They discuss the importance of effective communication in dental practices and the three essential conversations that leaders must master: the invitation conversation, the coaching conversation, and the courageous conversation.Katherine emphasises the need for clarity and inspiration in leadership, as well as the importance of aligning team members with the practice's vision. The conversation highlights the evolving landscape of dentistry and the necessity for leaders to adapt their communication strategies to...2025-03-191h 00
The DSO Hygienist with Christine DiehlThe Power of Courageous Conversations in the DSO world and beyondThe Power of Courageous Conversations in the DSO world and beyondThis episode discusses the significant impact that unresolved conflict has on employees' time and mental well-being, whether they are in a dental support organization(DSO) or private practice. On average, employees spend four hours a week dealing with or thinking about conflict. The solution proposed is 'courageous conversations,' a framework designed to address issues nonjudgmentally and constructively. The episode highlights three key conversations leaders should master: vision-setting for future goals, coaching to support development, and courageous conversations to address misalignments. The benefits of scripted frameworks...2025-03-1626 min
Dental Practice HeroesHow to Fix Challenging Team Behaviors with Katheryn Eitel BeltStruggling to get your team on board? The answer isn’t demanding compliance—it’s understanding what’s really going on. Let’s talk about what’s holding them back and how to fix it. Katherine Eitel Belt of LionSpeak is back to break down the four biggest reasons employees don’t meet our expectations (and why leaders often overlook the real issues). We dive into strategies for having tough conversations that actually lead to change, setting clear expectations, and recognizing when someone simply isn’t the right fit. Find out how to get true buy-in and create a more motivated...2025-02-1725 min
Just DeW ItFrom Fear to Inspiration: A Journey in Speaking Success, featuring Katherine Eitel BeltWhat if mastering the art of public speaking could revolutionize your professional life?
In this illuminating rerun episode of the "Just DeW It" podcast, Anne Duffy sits down with Katherine Eitel Belt, a trailblazer in dentistry and founder of LionSpeak, to explore how unscripted and courageous speaking can elevate your career. Throughout their engaging discussion, Katherine shares the transformative power of public speaking, particularly within the dental industry, and emphasizes the shift from perceiving your audience as a source of judgment to viewing them as individuals in need of your insights.
Delve into Katherine's practical a...2025-01-0831 min
The Chief Psycho PodcastCourageous ConversationsIntroducing... Katherine Eitel Belt, CSP, Dentistry’s Unscripted Communications Coach! 🥳Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach, best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences. Whether communicating from a treatment room, consult room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration. For 35 years Katherine has keynoted annual conferences in the U.S., Canada, and the U.K., coached thousands of dental professionals in hundreds of practices, and consulted or presented for compani...2024-12-2139 min
Dental Practice HeroesHigh Standards Create Strong Teams with Katherine Eitel BeltCourageous conversations are the difference between tension and trust in your practice. In today’s episode, Katherine Eitel Belt, CEO of LionSpeak, shares her framework for establishing clear expectations, empowering employees, and building trust through effective communication — all while retaining your top employees.With her actionable strategies and tips, you’ll be able to maintain high standards, strengthen relationships with your team, and address conflicts with confidence. If you’re dealing with tardiness or performance issues in your practice, tune in to learn how to master courageous conversations and become a better leader!Topics discussed in this...2024-12-1642 min
Dental DecodersMastering Conversations and The Art of Communication with Katherine Eitel BeltBrief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Katherine Eitel Belt, the powerhouse behind LionSpeak, a company specializing in communication coaching. Katherine shares her journey from dental assistant to practice management consultant, ultimately focusing on helping teams communicate authentically and effectively. The discussion highlights key aspects of patient-facing, team-facing, and audience-facing communications. Katherine offers invaluable advice for handling difficult conversations and emphasizes the significance of maintaining high standards while fostering strong relationships. The episode also explores the broader societal impact of effective communication, especially in turbulent time...2024-12-0926 min
The Dental Domination Podcast"Courageous Conversations" - Aligning Your Dental Team for Success (feat. Katherine Eitel Belt)In Episode 24 of "The Dental Domination Podcast," DentalScapes co-founder Dan Brian interviews Katherine Eitel Belt, founder of LionSpeak, a communications coaching company focused on helping dental practices thrive. They discuss the importance of communication for dental practice owners and dentists, focusing on "courageous conversations." Katherine explains that courageous conversations create clarity and inspiration, which are essential for successful communication. They also discuss the common pain points in dental practices, such as the difficulty of holding high standards without damaging relationships, and the misconception that younger generations have lower work ethics. Katherine provides insights on how to improve communication with...2024-10-0930 minJust DeW ItThe Public Speaking Difference: How to Wow Your Audience Without the Anxiety, featuring Katherine Eitel BeltWhat does it take to transform from a dental practice consultant into a renowned speaker and coach? In this replay episode of the Just DeW It podcast, Anne Duffy welcomes the illustrious Katherine Eitel Belt, an expert in communication and training within the dental industry. Katherine shares her captivating journey, detailing how she evolved from managing dental practices to becoming a beacon of guidance in public speaking and training. The episode brims with personal anecdotes from Katherine and Anne, revealing the camaraderie born from shared professional experiences.
As the conversation unfolds, Katherine unpacks the art of effective...2024-06-2629 min
The Story Project w/ Joanna Scott023: How to Foster Courageous Conversations with Katherine Eitel BeltIn this episode of The Story Project, we're joined by Katherine Eitel Belt, a leading coach in unscripted communications and founder of Lionspeak. Katherine's journey into dentistry began as a chairside assistant as a mere job for gas money, but evolved into a passion for coaching, consulting, and communication. We dive into the importance of courageous conversations in any professional setting. These discussions, she explains, are vital for clarity, setting boundaries, and aligning team goals. For women leaders particularly, there's often a fear that assertiveness may compromise their femininity or kindness. However, Katherine stresses that e...2024-06-1830 min
Dental All-Stars - Dentistry PodcastCourageous ConversationsAlex Nottingham and Katherine Eitel Belt discuss the importance of courageous conversations. They explore the reasons why people avoid these conversations and the skills needed to navigate them effectively. Katherine introduces the ARCH framework for courageous conversations and more! Resources:Dental Practice Growth Webinar Dental CoachingAll-Star Online Training2024-04-2432 min
Dental Bun PodcastDiving Deep into the world of Dental Speaking with Katherine Eitel BeltEver ponder the impact of a well-delivered presentation in the dental world? Katherine Eitel Belt, a certified speaking professional who is known in the dental world as the unscripted communication coach, joins me, Janiece, to unravel the intricacies of public speaking and its profound effects on dental careers and practice growth. With Katherine's expertise, we embark on a journey through the nuances of crafting speeches that resonate and training sessions that transform. Our conversation is a treasure trove of insights on how to captivate an audience, whether you're leading your dental team or inspiring peers with innovative ideas.2024-03-031h 13
Sober Life Rocks ®️Sober Socializing: Non-Alcoholic Options are Changing the Scene w/ Katherine Eitel BeltThis episode of Morning Smiles Podcast, Margy sits down with Katherine Eitel Belt for an insightful conversation on embracing Alcohol-Free alternatives and the empowering choice they offer. Katherine shares her personal journey and experiences with choosing a lifestyle free from alcohol, exploring the diverse range of alternatives available.
Join them as they discuss the positive impact this decision has had on Katherine’s life, and how it has become a catalyst for making mindful choices. Get ready for a candid and uplifting conversation that explores the world of Alcohol-Free alternatives and the joy of finding one’s own...2024-03-0238 minJust DeW ItWriting Your Future: From Clinician to Founder, featuring Sarah CottinghamWelcome to another episode of "Just DeW It," where our mission is to inspire, highlight, empower, and connect all women in dentistry. Today, we are thrilled to have Sarah Cottingham, the visionary founder of Incito Enterprises, as our special guest. With a background that includes practicing as a dental hygienist since 1991, Sarah brings a unique perspective to coaching, seamlessly blending the 'Big Picture' with an acute attention to details. Her journey from the dental trenches as an assistant, hygienist, and manager has equipped her with practical insights that resonate with professionals at all levels. In this episode, Sa...2023-11-1521 minJust DeW ItFrom Fear to Inspiration: A Journey in Speaking Success, featuring Katherine Eitel BeltWelcome back to another inspiring episode of "Just DeW It," where we're diving deep into the art of effective communication and public speaking. Today, we have the privilege of hosting a true expert in speaking, Katherine Eitel Belt, founder of LionSpeak. Katherine is a renowned international keynote speaker, author, and coach, widely recognized as The Unscripted Communication Expert in the US, Canada, and the UK. With her unique leadership communication tool, The Lioness Principle™, and various replicable techniques, Katherine and her team at LionSpeak specialize in enhancing communication across various platforms. They work with professionals on a broad range of...2023-11-0130 min
The Best Practices Show with Kirk Behrendt638: 4 Reasons People Don't Do What You Tell Them - Katherine Eitel-Belt4 Reasons People Don't Do What You Tell ThemEpisode #638 with Katherine Eitel-BeltYou've told your team what you want done, and how you want them to do it. You’ve told them a hundred times — and they still don't do it! What do you do now? To give you some insight into why this happens, Kirk Behrendt brings back Katherine Eitel-Belt, founder of LionSpeak, to share four reasons why your team doesn't do what you ask, and what you can do as a leader for them to succeed. It’s easier than you think! To learn...2023-10-0639 min
The Compliance Divas Podcast#119 Courageous Conversations for the OSHA-Infection Control Coordinator!How do you lead your team on OSHA and Infection Control when no one wants to follow? Even if most team members buy in, one non compliant or defiant employee can jeopardize safety for patients and rest of the team. The right message delivered the right way can turn even the most resistant team member into an OSHA and Infection Control Super Star. Courageous Conversations, Katherine Eitel-Belt: https://www.lionspeak.net/courageous/OSHA and Infection Control Resources: www.OSAP.org CDC Dental Infection Control Resources: https://www.cdc.gov/oralhealth/infectioncontrol/index.html 2023-08-1641 min
The Raving Patients PodcastHow to Create Messages That Move People w/ Katherine Eitel BeltThe ability to present your ideas, requests, or requirements to your team, department, board, or audience with clarity, confidence, and inspiration is an essential skill. It can help you grow your practice, align your team, and expand and advance your career as a dental professional. Suffice to say, communication plays a giant role in the day-to-day running of a dental practice. It’s crucial, and bad communication can have some pretty negative consequences. So, how can you make sure you’re doing it the right way? Many dentists find themselves asking the s...2023-06-0937 min
Shawn Zajas Show19 ::: Lessons in Courageous Communication: Navigating Challenges and Inspiring Change with Katherine Eitel BeltIn our latest podcast episode featuring Katherine Eitel Belt, we delve into the power of belief and its crucial role in driving innovation. Connect with Katherine: IG @katherineeitelbelt FB: Katherine Eitel Belt LI: Katherine Eitel Belt www.lionspeak.net2023-06-071h 02
Love Your PracticeMastering Emotions and Conversations With Katherine Eitel BeltWe all communicate each and every day. And how we do that has an amazing impact on our team members and our patients. On this episode, I am pleased to welcome Katherine Eitel Belt, CSP, Founder and CEO of LionSpeak Communications Coaching. Katherine focuses on both team-facing and patient-facing communications. This episode explores the importance of always delivering messages from a place of integrity and from a good emotional space as we recognize that we want the best for ourselves and those around us. As dentists, we all want to help people. But when we wear all...2023-01-1156 minJust DeW ItFinding Your Formula, featuring Katherine Eitel Belt In this episode of the Just DeW It podcast, Anne Duffy is joined by Katherine Eitel Belt. Katherine, The Unscripted Communication Expert, is an international keynote speaker, author, and coach, as well as the creator of The Lioness Principle™. Katherine explains the difference between training and coaching, and what led her to become a dental speaker coach. She gives advice on stage fright, finding your primary message, and building a speaking formula that will allow you to present at a moment’s notice. Katherine and Anne also discuss the importance of bringing your own style to the table, as well...2022-11-3028 min
The Business Of Happiness#200 - What is YOUR Definition of Happiness?200 episodes! Woohoo! What a beautiful milestone to share with all of you. I am grateful for this platform, all my guests, and everyone who tuned in to 200 episodes of The Business of Happiness Podcast! This is just the beginning, my friends. I am thrilled to continue this journey with you, so please make sure you subscribe and leave a review so we can continue to spread happiness. In today’s episode, I bring you my favorite responses from the most recent episodes of my favorite question: What is YOUR definition of happiness? Please use the timestamps below as...2022-10-2826 minThe Business Of Happiness#152 - [Part 2] Courageous Conversations: Mastering the Important Conversations You’ve Been Avoiding with Katherine Eitel-BeltThis is part 2 of the knowledge bomb episode with host Dr. Tarryn MacCarthy and the Founder of LionSpeak, Katherine Eitel-Belt. They talked about the four-part framework that along with the tools you learned from part 1, you’ll learn how to actually have that conversation. The guidelines are going to help you use the skills to get everyone on board—of course, leading your entire team to success. Tune in! Katherine Eitel Belt is considered The UnScripted Communication Expert in the US, Canada, and the UK. An international keynote speaker, author, and coach, Katherine is the creator of The Lion...2022-05-1329 minThe Business Of Happiness#151 - [Part 1] Courageous Conversations: Mastering the Important Conversations You’ve Been Avoiding with Katherine Eitel-BeltIn today’s episode, Dr. Tarryn MacCarthy talks to the Founder of LionSpeak, Katherine Eitel-Belt, about the importance of the ability to communicate authentically and effectively. In this episode, you will learn the importance of using your intuition in communication. Not only does it help you have those difficult conversations at work, but it also helps your personal relationships flourish while creating an effective and authentic environment.Katherine Eitel-Belt is considered The UnScripted Communication Expert in the US, Canada, and the UK. An international keynote speaker, author, and coach, Katherine is the creator of The Lioness Principle™, a un...2022-05-1141 min
Growing Your Dental Business ShowCourageous Conversations: Mastering the Important Conversations You've Been AvoidingKatherine Eitel Belt is best known for helping dental professionals develop courageous, unscripted conversations with their teams. Katherine gives tremendous insight on how to create a positive communication team culture when discussing items such as; broken agreements, underperformance, non-participation, negativity, or toxic behavior. She shares with us a self-management checklist and a simple 4-step conversation framework that will be a life-changing way to improve leadership, relationships, and results with compassion, accountability, non-judgment, and accuracy. Katherine Eitel Belt, CSP, is the founder, and CEO of LionSpeak.2022-04-0833 min
The Stress-Free Dentist ShowKatherine Eitel Belt: Courageous Conversations: Mastering the Important Conversations You’ve Been AvoidingThere are actual statistics that back up the fact that soft skills will play a role in the profitability of a dental practice. Conflict is a part of human nature. If there’s more than one person in any environment, you’re going to have a difference in opinion, a difference of perspective, a difference of work styles. And that creates a need for communicating at a higher level to get through that productively. However, most people who join the workforce have never been trained to communicate, and conflict impacts productivity. 2022-02-1550 min
The Dental Brief PodcastCourageous Conversations | Katherine Eitel Belt | The Dental Brief #128Courageous ConversationsKatherine Eitel Belt, CSP, is Dentistry’s Unscripted Communications Coach!Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach. She is best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences.Whether communicating from a treatment room, consult room, boardroom, or stage; Audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.For 30 years Katherine has keynoted annual conferences in the U.S., Canada, and the U.K., coached thousands of dental pr...2022-01-0421 min
The Savvy Dentist with Dr Jesse Green333. Courageous Leadership for Practice Owners with Katherine Eitel Belt How do you empower your team and give them the ability to have courageous conversations with you and each other? In this episode of the Savvy Dentist podcast, my guest Katherine Eitel Belt Lang of LionSpeak explains how we can build a culture that celebrates alignment with your team. We are going to tackle the tools and tips ... Read more...
This article is copyright © Dr Jesse Green
The post 333. Courageous Leadership for Practice Owners with Katherine Eitel Belt appeared first on Dr Jesse Green.2021-11-0224 min
The Savvy DentistCourageous Leadership for Practice Owners with Katherine Eitel BeltHow do you empower your team and give them the ability to have courageous conversations with you and each other? In this episode of the Savvy Dentist podcast, my guest Katherine Eitel Belt Lang of LionSpeak explains how we can build a culture that celebrates alignment with your team. We are going to tackle the tools and tips you need to enhance your team’s communication and so much more.
In this episode we cover:
[03:20] Katherine’s background and how she wound up working in communication skills coaching.
[06:30] The benefits of and learning how to manage...2021-11-0254 min
Dental Practice HeroesThe FOUNDATION to PRACTICE TRANSFORMATION with Katherine Eitel BeltIf you are wondering why you and your team are frustrated with the practice, then this is the episode for you. Katherine Eitel Belt, a communication expert, explains how we can transform our culture and practices through a simple strategy.Text us your feedback! (please note: we cannot respond through this channel))Sign up for the life changing Hero Collective 12 month program 2025 starting in September. Go Here Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team e...2021-10-1152 min
Money In, Money OutCourageous Conversations Best Not To AvoidConflict. This past year has been packed with drama and conflict. 2020 reads like a well written novel. Enter the protagonist, aka COVID-19, who stirred up all sorts of angst and conflict amongst family, friends and communities. Unresolved conflicts can destroy relationships, destroy our very souls. This week on Money In Money Out, Susan Gunn welcomes Katherine Eitel Belt to talk about the courageous conversations needed to manage conflict. Katherine provides information on two four-letter acronyms that will help in guiding you through conflict resolution in your life and business! Episode Highlights The...2021-03-151h 15
Everyday Practices Dental PodcastRequested Replay - Courageous ConversationsWe got a lot of great feedback from listeners about how impressed they were with the recent episode about Dr. Chad's response to a letter he got from an unhappy patient. So we decided to pull this episode on Courageous Conversations from our archive. The formidable Katherine Eitel Belt from LionSpeak joined Dr. Chad and former co-host Victoria Peterson about how to have difficult conversations in a way that is authentic and effective.2021-02-0425 min
Nobody Told Me That! A Dental Podcast with Teresa Duncan2021 is the Year For Courageous Conversations - with Katherine Eitel BeltMaster communicator Katherine Eitel Beltshares different ways she coaches offices through difficult conversations. Whether it’s the team, doctor or the patient, you’ll have to deal with intense and surprising situations. Katherine has some great diffuser solutions. Her talk about setting your own boundaries really resonates with me. I have personal boundaries but what are my business ‘heck no’ lines in the sand? Check out Katherine for communication workshops - she’s popular for a reason! Episode 69 Highlights Executive Brain and Lizard Brains Practice Equals Mastery, Not Understanding New Managers and Communications Coaching Models and Gr...2021-01-131h 00
Money In, Money OutLeading The Way Into The 2021 Unknown with Katherine Eitel BeltOpening the new year, Susan is joined with podcast guest Katherine Eitel Belt to talk about being a leader in the midst of all the unknowns of 2021! How do we best apply the leadership lessons learned in 2020 to lead into 2021? Episode Highlights The Lioness Principle Vision Alignment Conversation Transparency with Your Team Purpose of Vision and Values Quotes "Some dentists have been blindsided into leadership roles they were not prepared for, but needed to fill." "Words are SO important in communicating clearly." “Encouragement is a lost word - t...2021-01-041h 05
Transition TalkTT Ep 55 -- Communication with Katherine Eitel BeltIn a transition, communication is key and there are two points in a transition - telling staff and telling patients - where you don't get a second chance to make a first impression! In this very special episode, we are lucky to share the airwaves with master communicator, Katherine Eitel Belt, founder of Lionspeak. Christy and Katherine discuss how to tell patients (and get them to convert), how to deal with staff who may not be ready to accept a new owner, and for buyers, how to generally step into your new shoes as a leader. Katherine shares her insight...2020-12-1650 min
Dental Assistant NationEpisode 162: How dental assistants can have "courageous conversations"Dental consultant, speaker, and author Katherine Eitel-Belt joins the podcast to tackle what dental assistants should do when a tough conversation needs to happen in the dental practice. "That's not my job." If you've ever heard that, this podcast is for you. #TogetherWeRise2020-11-2534 min
Elementality for Financial Advisors | Elements Financial Vitals System™Say It With Style (and Purpose) With Katherine Eitel BeltThe ability to communicate well is the #1 sought-after skill in the workplace.No surprise! Anyone who’s been on the giving or receiving end of a muddled message knows it’s no way to get things done. What if you don’t come by this naturally? Are you out of luck? Not according to communications coach Katherine Eitel Belt. Today on Elementality, she and Reese Harper discuss how to break through communication barriers, craft a compelling message, and deliver it with punch.2020-10-1332 minThe Raving Patients PodcastEpisode 30 - Greetings From Behind the Mask: Extraordinary Communications in a post COVID World.On this Facebook Live series converted into a podcast, Len sits down with Katherine Eitel Belt to discuss extraordinary Communications in a Post-COVID World. If it was tough before, it will now be a mammoth undertaking for dental professionals to successfully communicate friendliness, safety, comfort, urgency, value, and clarity to their patients behind layers of PPE, protective barriers and procedures. Learn how to adjust your communication methods and skills so your patients will want to come, accept your treatment recommendations, pay for care, and refer you to their friends. Now, more than ever, you must...2020-07-0357 min
Academy of General DentistryHave Them at Hello: Exceptional Telephone Skills for an Exceptionally Important TimeDuring this pandemic and especially when you reopen, the telephone is the lifeblood of your practice. Katherine Eitel Belt is Dentistry’s Unscripted Communication Expert and she believes that its more important than ever to be able to connect and communicate at a high level without a script. Katherine will discuss the two telephone skills we need right now during this crisis as well as four simple yet innovative steps to polish your telephone skills and improve your results with new and current patients once your practice reopens. Discover how to create consistency of message without using a script and in...2020-06-0533 minAcademy of General DentistryHit The Ground Running: 3 Things Your Team Needs Now to Slingshot Your SuccessGreat leaders, business owners, practice managers, and team leads have been training for this very moment in time. As offices reopen their doors to an entirely different world than the one we left just a few months ago, practices that emerge victorious will be those with great leadership at the helm. AGD Podcaster Dr. Wes Blakeslee talks with Katherine Eitel Belt, a dental industry consultant and founder/CEO of LionSpeak, will share the three things you team needs from you right now as well as the first three things you should do when you reopen to slingshot your practice into...2020-05-2133 min
The Thriving Dentist ShowCourageous Conversations with Katherine Eitel BeltIn this week's Thriving Dentist Show, Gary invites his friend Katherine Eitel Belt, who is a master in teaching effective communication, to share strategies and tips for how to have courageous conversations. The content of this interview is an absolute game-changer and you will be able to use this information in your professional life and in your personal life! Tune in to this episode to enhance your authenticity in your communication! 2019-07-101h 11
Everyday Practices Dental PodcastEpisode 13 - Courageous Conversations with Katherine Eitel BeltThe formidable Katherine Eitel Belt from LionSpeak joins Vicki and Chad this week for a courageous conversation about courageous conversations. But first, what are courageous conversations? Most of us have things and people in our life that make us think, “If she would just stop doing that or if he would start doing this or I keep dropping hints I shouldn’t have to come out and say I’m upset.” We look outward at other people and what they’re doing. In today’s podcast, Vicki, Chad, and Katherine talk about how to have those difficult conversations in a way that i...2019-01-0128 min
The Navigating Dental Insurance Podcasthow to handle challenging phone calls - insurance questions and price shoppers with Katherine BeltKatherine Eitel (Eye-Tell) Belt is an international speaker, communication coach, and the CEO of LionSpeak … a company dedicated to teaching un-scripted, consistently exceptional communication skills.
Today, Katherine will show us how to create a crystal-clear message and inspire our patients and team members to action every time we speak… to build a stronger practice, empowered team, and accelerate our own careers.
And Katherine can definitely spot good communicators! She has evaluated over 2,000 mystery shopper calls, coached over 100 speakers, and consulted for companies such as Care Credit, Henry Schein, Patterson, and Philips Oral Healthcare. She’s a Spot...2018-10-1350 min