Shows
Next Level Podcast with Jeremy MinerHow to Crush Your Number & Clean House - with Kelly RiggsMy guest today is an author, speaker, and business performance coach for executives and companies throughout the United States and Canada. He is the founder of Business LockerRoom, Inc. and CRUSHYourNumber.com. Widely recognized as a powerful speaker and highly effective performance coach in the areas of sales management, leadership, and strategic planning, he is a former sales executive, a two-time national Salesperson-of-the-Year, a serial entrepreneur, and a member of the Forbes' Coaches Council. He has written two books: 1-on-1 Management: What Every Great Manager Knows That You Don't and Quit Whining and Start SELLING! A Step-by-Step Guide to...
2020-11-1739 min
Counter Mentor LeadershipCM147: “Are Millennials Good for Business?”As it turns out, what Millennials want at work isn't so different from what other generations have wanted, but what they bring to the workplace IS quite different, in many ways. So, are Millennials good for business? Join Kelly and Robby as they examine the latest research on the impact of Millennials in the workplace and try not to get sidetracked by a few good rants along the way.
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2019-05-2800 min
Counter Mentor LeadershipCM47 Are Millennials Good for Business?If you're a Boomer, you're rolling your eyes....but, since Millennials make up the largest segment of the workplace these days, it's a legitimate question. Although we hear a lot these days about Millennial "snowflakes" and their participation trophies, what does the research say about the impact Millennials have on the workplace? Yes, as painful as it may be for the BOSS, it's time to get some real data-driven insight into the impact of Millennials on the modern workplace. As it turns out, what Millennials want at work isn't so different from what other generations...
2019-05-2832 minCounter Mentor LeadershipCM146: Is It A Waste Of Time To Understand The BOSS?Is it worth it for Millennials to try and understand the BOSS? Join Kelly and Robby as they break down the over-generalizations and the bad communication that prevent Millennials and Boomers from connecting at work. And stay tuned until the end for a set of principles that can help Millennials maximize their success in the workplace.
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2019-04-2900 minCounter Mentor LeadershipCM146 Is it a Waste of Time to Understand the BOSS?Millennials often struggle to figure out the BOSS. In many cases they don't even bother, and that's the question in this episode: Is it a waste of time to even attempt to understand the old, out-of-touch, technology-challenged BOSS? Scene: A group of Millennials get together at Happy Hour and before long they're talking about the BOSS: "Dude. My boss is killin' me. What a disaster." Yup. They don't understand you. They think they know everything. They don't have a clue about pop culture, and are trying to tell you how to do your job, and...
2019-04-2930 minCounter Mentor LeadershipCM 145: Are Extroverts Better Leaders Than Introverts?There seems to be an assumption that extroverts are better leaders than introverts. But is that actually true? Join Kelly and Robby as they discuss our biases about leadership, what it looks like, and how leaders behave. More importantly, stick around as they share how the habits of great leaders can be cultivated by anyone with the discipline and desire to excel.
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2019-04-0800 minCounter Mentor LeadershipCM145 Are Extroverts Better Leaders Than Introverts?There seems to be an assumption that leadership requires certain personality traits. Perhaps not surprisingly, we all feel more comfortable following someone who is charismatic, decisive, and outgoing. Research confirms our intuition--even children know instinctually what kinds of people tend to get placed in leadership roles. So, we tend to assume that the best leaders are the best talkers--that extroverts make the best leaders. But is that necessarily true? Join Kelly and Robby as they discuss our biases about leadership, what it looks like, and how leaders behave. More importantly, stick around as they share...
2019-04-0730 minCounter Mentor LeadershipCM 144: Are Employees Holding You Hostage?CM144: “Are Employees Holding You Hostage?” LISTEN below, and SUBSCRIBE to the podcast on iTunes or Stitcher. If you’ve been working more than a couple of months, you’re probably aware of a problem employee. The prima donna. The bull-in-a-china-shop. The bad attitude. The ‘my-way-or-the-highway’ bulldozer. It seems like we’ve come to accept drama as a […]
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2019-03-1100 minCounter Mentor LeadershipCM144 Are Employees Holding You Hostage?We've all got stories of coworkers behaving badly. It seems like we've come to accept drama as a condition of existing in the workplace. But what happens when some people's nonsense get punished but top earners get a pass? Obviously, it's a recipe for disaster--and a real crisis of leadership. Join Kelly and Robby as they discuss a high-profile example of a talented performer getting away with bad behavior in the world of sports. As always, the difference between a winning culture and team dysfunction might just be good coaching.
2019-03-0938 minCounter Mentor LeadershipCM143: More (or Less) Emotional IntelligenceBad behavior didn't use to be so public! In this episode, Kelly and Robby examine recent examples of team conflict from the world of sports, and discuss the vital role of emotional intelligence in building a high-performance team.
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2019-02-1100 minCounter Mentor LeadershipCML 143: More (or Less) Emotional IntelligenceBad behavior didn't use to be so public! But now, social media has made it possible for people to throw temper tantrums on a scale we could never imagine just a few years back. More and more, conflict gets played out on public platforms rather than between people. It's too easy to get a daily does of public conflict courtesy of major league sports. Professional athletes and organizations have become quite adept at airing their dirty laundry all over the media. It's not only unprofessional and immature, it also provides the perfect reflection of the kinds of...
2019-02-1135 minCounter Mentor LeadershipCM142: “The Source of Workplace Failure You Don’t Recognize”It's too easy to simply dismiss emotional intelligence as something you are too busy to consider. After all, where is the return on investment for these so-called "soft skills??" That's an easy question to answer, and the numbers are scary! EQ is vitally important to workplace success - especially for leaders!!
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2019-01-2800 minCounter Mentor LeadershipCM 142 The Source of Workplace Failure You Don't RecognizeIt's too easy to simply dismiss emotional intelligence as something you are too busy to consider. After all, where is the return on investment for these so-called "soft skills"? That's an easy question to answer, and the numbers are scary! EQ is vitally important to workplace success, especially for leaders! In this episode, find out why you cannot afford to ignore this hidden source of workplace failure.
2019-01-2335 min
The Happiness Practices with Phil GerbyshakCounter Mentor Leadership with Kelly RiggsThis book is the result of over twenty-five years of combined experience from Kelly and Robby Riggs-dynamic, occasionally irreverent, always insightful, father (Boomer) and son (Millennial), who work with organizations grappling daily with multi-generational conflict. Through their collaboration, Kelly and Robby share their very different perspectives on the same problems most companies are STILL dealing with, but haven't had the courage or the tools, to address. Issues such as: a shocking lack of leadership skills; the culture-killing generational divide that is demolishing many companies; and the stunning, often unrecognized impact of technology on the workplace. G...
2018-09-2724 min
ChoinqueCastCoaching Story | Great Leaders are RareDuring a recent coaching session, a client mentioned employee turnover issues within their organization, in particular with newer, younger hires. Among the factors brought up for the recent departures was low pay. I paused and asked how frequently coaching occurred between supervisors and subordinates. A culture check if you will. Let’s just say it got really quiet for a bit. You see, there’s often a significant disconnect between what we believe about people leaving an organization, and what really happened.
In Kelly and Robby Riggs’ eye-opening book, Counter Mentor Leadership, they cite:
89 percent of managers believe employees leave their...
2018-04-2000 min
Absolute Advantage PodcastCounter Mentor Leadership, with Kelly RiggsKelly Riggs is an author, speaker and business performance coach for executives and companies throughout the U.S. and Canada. Kelly is a former sales executive and two-time national Salesperson of the Year with well over two decades of executive management and training experience. His new book with his son, Robby Riggs, Counter Mentor Leadership: How to Unlock the Potential of the 4-Generation Workplace (Nicholas Brealey Publishing, 2018), offers practical, actionable advice that improves workplace culture and enables organizations to bridge the generational divide. ----- Getting team members from different generations to work well together has always been a...
2018-04-0444 minChoinqueCastEpisode 12 - Interview with “Counter Mentor Leadership” co-author Kelly RiggsChoinquecast twelves takes direct aim at generational differences in the workplace as we meet Kelly Riggs who has co-written - with his son Robby - Counter Mentor Leadership, a pathfinding generational work. Kelly is the founder of Business LockerRoom, host of the CounterMentors Show, and a dynamic thought leader in the fields of sales and leadership. He is also a business performance coach who walks the talk: As a business owner, as a national award-winning sales representative and sales manager.
Kelly hails from Tulsa, Oklahoma, and is passionate about supporting children, believing that the good we do for the young...
2018-03-2900 minChoinqueCastCoaching Story | Leaders Create AccountabilityIn a recent coaching call, a client shared a significant challenge - how to grow a team from 200 to possibly 700 this calendar year - without having the proverbial “wheels come off.” We talked about the importance of front line supervisors who take care of the teams at “the tip of the spear.” The topic of accountability came up.
Recall from our Academy Leadership Excellence Courses that 83% of organizations have accountability issues. Kelly and Robby Riggs concur in Counter Mentor Leadership. They describe accountability struggles as a twofold problem: The BOSS doesn’t know how to create a culture of accountability; then there...
2018-03-2200 minCounter Mentor LeadershipCM 141: “Your Friend Requests are Annoying”Tired of those unsolicited friend requests? If the very idea of networking makes you cringe, you are going to want to hear some good news from our guest, David Burkus, author of Friend of a Friend: Understanding the Hidden Networks That Can Transform Your Life and Your Career: Those methods DO NOT WORK.
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2018-03-1200 minCounter Mentor LeadershipCM141 Your Friend Requests Are AnnoyingHow much time do you waste sending unsolicited LinkedIn requests or circulating awkwardly at networking events? How often do you roll your eyes when you get a Friend Request from someone you haven't seen since high school who now wants to sell you something? Ever experienced that clammy sweat that comes with delivering your "elevator speech" in an attempt to dazzle a captive stranger in a few nauseating minutes? If the very idea of networking makes you cringe, you are going to want to hear some good news from our guest, David Burkus, author of Friend of...
2018-03-1229 min
The Kathryn Zox ShowEp.1: 4-Generational Workplace and Ep.2: School ShootingsKathryn interviews business performance coach Kelly Riggs, author of “Counter Mentor Leadership: How to Unlock the Potential of the 4-Generation Workplace”. Father and son team Kelly Riggs, a Boomer, and Robby Riggs, a Millennial, are uniquely positioned to challenge the clash of perspectives, with Boomers craving the comfort of a hierarchical organization and Millennials demanding inclusion and collaboration, impacts the bottom line. Kathryn also interviews master mediator and philosopher Dr. Christopher DiCarlo, author of “Six Steps to Better Thinking: How to Disagree and Get Along”. It is a familiar cycle. Following a national tragedy, each side of a debate becomes utterly...
2018-02-2854 minCounter Mentor LeadershipCM 140: “Coaching For Leaders”Coaching is, for many managers, a highly under appreciated skill. It is usually assumed that anyone who is good at something, when promoted to manager, will naturally be good at teaching and coaching those skills. Not so much. Teaching and coaching are powerful skills that have to be learned just as much as the skills that get managers promoted. And those skills will make you a far more effective leader. In this episode, Kelly and Robby are joined by perennial champion football coach, Bill Blankenship to talk coaching for leaders in the workplace.
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2018-02-1900 minCounter Mentor LeadershipCM140 Coaching for LeadersCoaching is, for many managers, a highly under appreciated skill. It is usually assumed that anyone who is good at something, when promoted to manager, will naturally be good at teaching and coaching those skills. Not so much. Teaching and coaching are powerful skills that have to be learned just as much as the skills that get managers promoted. And those skills will make you a far more effective leader. In this episode, Kelly and Robby are joined by perennial champion football coach, Bill Blankenship to talk coaching for leaders in the workplace. Coa...
2018-02-1936 minCounter Mentor LeadershipCM139: “The Greatest of All Time”Join Kelly and Robby as they celebrate another Pats Super Bowl and outline what great leadership can do for an organization. The Pats provide vivid leadership lessons that anyone can take into the workplace. (Also, discover the easiest way to get your hometown team into a championship game. Hint: it involves Robby moving there.)
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2018-01-2900 minCounter Mentor LeadershipCM139 Greatest of All TimeWhat does it mean to be the Greatest of All Time (the GOAT, as the kids say)? The GOAT may be a spectacular performer, but he or she also has that quality that makes other people want to be part of the magic. We know great leadership when we see it: Abraham Lincoln, Catherine the Great, Winston Churchill. Great political leaders guide their people through turmoil. Great leaders on the court or on the field (GO PATS!) create teams that work seamlessly toward a common goal. In the workplace, great leaders inspire us and bring out the best in...
2018-01-2935 minCounter Mentor LeadershipCM138: “Another Book About Millennials? (a shameless plug)”Another book about Millennials? REALLY? Well, hold on, cupcake. Yes, there are a lot of leadership books out there and lots of books about Millennials, but you definitely haven't seen anything like Counter Mentor Leadership. #truth We've done the research, and we have over two decades invested in helping leaders transform potential into performance, regardless of generation.
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2018-01-1500 minCounter Mentor LeadershipCM138 Another Book About Millennials (a Shameless Plug)Our new book, Counter Mentor Leadership: How to Unlock the Potential of the 4-Generation Workplace, releases on January 16! But another book about Millennials? REALLY? Well, hold on, cupcake. Yes, there are a lot of leadership books out there and lots of books about Millennials. We've read them all--well, that is, the Pops has read a lot of them, and Robby has read some Tweets about a lot of them. We've done the research, and we have over two decades invested in helping leaders transform potential into performance, regardless of generation. You definitely haven't seen anything lik...
2018-01-1532 minCounter Mentor LeadershipCM137: Boomer Fact or FictionYou Millennials think you have Boomers all figured out, don't you? Think again. After arguing their way through all the stereotypes about Millennials in "Millennial Fact or Fiction," it was only fair that the boys take on all the generalizations Millennials bring to the table about Boomers. Raised to be hard working and risk averse by parents who survived the Great Depression and World War, Boomers see themselves as stable and responsible.
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2017-12-1800 minCounter Mentor LeadershipCM137 Boomer Fact or FictionSet in their ways. Technophobes. Coasting until retirement. Their way or the highway. You think you have Boomers all figured out, don't you? Think again. After arguing their way through all the stereotypes about Millennials in "Millennial Fact or Fiction," it was only fair that the boys take on all the assumptions that we bring to the table about Boomers. Raised to be hard working and risk averse by their parents who survived the Great Depression and World War, Boomers see themselves as stable and responsible. Millennials, on the other hand, often see them as...
2017-12-1832 minCounter Mentor LeadershipCM136: “140 Characters is Bad for the Workplace (LOL)”140 characters has become the standard for social media conversations, but it's certainly playing havoc with communication in the corporate world. With more communication tools than ever before, communication has nevertheless not improved. In fact, it's probably worse than ever. In this episode of the Counter Mentors podcast, Kelly and Robby take on workplace communication and the many ways in which it completely sucks.
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2017-12-0400 minCounter Mentor LeadershipCM136 140 Characters is Bad for the Workplace (LOL)140 characters has become the standard for social media conversations, but it's certainly playing havoc with communication in the corporate world. Email. Text. FB Messenger. With more communication tools than ever before, communication has nevertheless not improved. In fact, it's probably worse than ever. In this episode of the Counter Mentors podcast, Kelly and Robby take on workplace communication and the many ways in which it completely sucks. From 140 characters to poor writing skills to managers who don't have a clue how to communicate, this episode gets a little bloody!
2017-12-0430 minCounter Mentor LeadershipCM135 “How Did YOU Get Promoted?”CM135: “How Did YOU Get Promoted?” LISTEN below, and SUBSCRIBE to the podcast on iTunes or Stitcher. Were you recently promoted? Would you say it’s going well? Or, like many new leaders, have you learned that you were ill-prepared for a management role? That you have neither the experience or adequate training to function as […]
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2017-11-2000 minCounter Mentor LeadershipCM135 How Did You Get Promoted?!Were you recently promoted? Would you say it's going well? Too often, new managers find themselves scrambling to lead in the same field where they were once dominant. That's because the way companies promote people to positions of leadership usually has little to do with the skills that will make them successful as leaders. Yeah, we said it. They're doing it wrong. While competence is absolute necessary for credibility as a leader, it's just the baseline. The price of entry. Table stakes. The important question is what does it really take to be successful as a manager...
2017-11-2020 minCounter Mentor LeadershipCM134 “Millennial Fact or Fiction”CM134: “Millennial Fact or Fiction” LISTEN below, and SUBSCRIBE to the podcast on iTunes or Stitcher. You’ve heard a lot of generalizations about Millennials and Millennial employees, in particular. There are a million articles about them. There are books about how to understand them. Everyone seems to think they have a handle on Millennials and […]
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2017-11-0100 minCounter Mentor LeadershipCM134 Millennial Fact or FictionYou've heard a lot of generalizations about Millennials and Millennial employees, in particular. There are a million articles about them. There are books about how to understand them. Everyone seems to think they have a handle on Millennials and their behavior. But what exactly is the truth about Millennials, and what is exaggerated? In this episode of the Counter Mentors podcast, Kelly and Robby look at many of the claims made about Millennials and tell you if they are based on facts, or simply fictions created by people who don't understand them.
2017-11-0130 minCounter Mentor LeadershipCM133: “Who Raised These Cupcakes?”Cupcakes. Is that Pops' favorite term for the Millennials? Or is it snowflakes? OK, we'll allow that Millennials are different...but why? Are they really "soft"? Or are they simply a product of their helicopter parents and the technology they were raised around? At what point do they have to own their behaviors? In this episode of the Counter Mentors podcast, Kelly and Robby explore these questions and much more. Are Millennials (and GenZ) really that much different than Boomers were at their age?
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2017-10-1600 minCounter Mentor LeadershipCM133 Who Raised These Cupcakes?Cupcakes. Is that Pops' favorite term for Millennials? Or is it snowflakes? OK, we'll allow that Millennials are different. They ask for more flexibility and personal attention (ahem, FEEDBACK) than any generation before them, but does that make them "soft," as some Boomers claim? Or is it more accurate to say that Millennials are a product of their helicopter parents and the technology they were raised around? Research has increasingly shown how kids raised with technology as a constant companion experience problems in young adulthood with social interactions. Still, even if all this is true...
2017-10-1627 minCounter Mentor LeadershipCM132 “You Can’t Be Efficient With People”Managers never have enough time, so they try to be efficient, even with people. The problem is that you can't be efficient with people! Developing your people takes time. In many ways, leadership is about changing the way you invest your available time. Join Kelly and Robby as they continue with this second episode about the value of recognition.
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2017-09-2500 minCounter Mentor LeadershipCM132 You Cant Be Efficient with PeopleManagers never have enough time, so they do their best to be efficient, even with people. The problem is that you can't be efficient with people! Developing your people takes time. In many ways, leadership is about changing the way you invest your available time. Join Kelly and Robby as they continue with this second episode about the value of recognition (and don't miss the amazing first episode, "Recognition is for Everyone, Boomers").
2017-09-2528 minCounter Mentor LeadershipCM131: “Recognition is for Everyone, Boomers!”Join Kelly and Robby as they welcome special guest Jeremy Todd Ford, VP of Talent at United Natural Foods Incorporated, to discuss the value of recognition and discover the next "frontier" in recognition at work. You can't afford to get this one wrong - recognition is for everyone!
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2017-09-1100 minCounter Mentor LeadershipCM131 Recognition is for EveryoneBoomers often complain about how Millennials always want to be recognized, even if it's just for doing their jobs. But the truth is that everyone values recognition! Appreciation, feedback, and coaching cost you nothing and go a long way toward increasing productivity and satisfaction in the workplace. So, why aren't you doing it?! According to Gallup, "only one in three workers in the U.S. strongly agree that they received recognition or praise for doing good work in the past seven days.” Clearly, we have a recognition deficit, and we need to find ways to en...
2017-09-1129 minCounter Mentor LeadershipCM130: “Do Cell Phones Ruin Relationships?”Join Kelly and Robby as they investigate the impact of technology on personal and professional relationships and the differences between how Boomers and Millennials "do" relationships.
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2017-08-2800 minCounter Mentor LeadershipDo Cell Phones Ruin Relationships?Yes, your cell phone is integral to your daily life. Yes, you know you are on it too much. Boomers tell young people they suck at social interactions because they only know how to communicate through text, and Millennials may think there is some truth to that. But does it ruin your relationships? Actually, according to recent research, 52% of Millennials think technology has improved their relationships. People meet their future spouses on dating sites, right? On the other hand, 57% of Boomers say cell phones ruin relationships. So, who is right? It's n...
2017-08-2827 minCounter Mentor LeadershipCM 129: “How To Coach (and be coached by) MillennialsIt seems like every Boomer manager is trying to learn how to coach Millennials...or something. On rare occasions, the enlightened Boomer manager can actually see the value in being coached BY a Millennial. In this phenomenal episode, we are joined by the incomparable Tim Sanders (@sandersays) for a discussion about how to coach Millennials...and the insane idea (to some managers, at least) of being coached by Millennials.
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2017-07-2400 minCounter Mentor LeadershipCM129 How to Coach (and be coached by) MillennialsIt seems like every Boomer manager is trying to learn how to coach Millennials...or something. On rare occasions, the enlightened Boomer manager can actually see the value in being coached BY a Millennial. In this phenomenal episode, we are joined by the incomparable Tim Sanders (@sandersays) for a discussion about how to coach Millennials...and the insane idea (to some managers, at least) of being coached by Millennials. Tim, a former Yahoo! executive, is the NY Times best-selling author of Love is the Killer App and Dealstorming: The Secret Weapon That Can Save Your Toughest Sales Chall...
2017-07-2444 minCounter Mentor LeadershipCM128: “Millennials Make Better Leaders?”Boomers may think they are the only ones getting anything done, and Millennials may think they are the only ones who know how to inspire, but it turns out these are both key elements of effective leadership. Research indicates that the most effective leaders are those who can produce results and have excellent people skills. And, according to that same research, it appears that Millennials (gasp!) actually make better leaders.
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2017-07-0300 minCounter Mentor LeadershipCM128 Millennials Make Better LeadersWho makes better leaders, Boomers or Millennials? Boomers may think they are the only ones getting anything done, and Millennials may think they are the only ones who know how to inspire, but it turns out these are both key elements of effective leadership. Research indicates that the most effective leaders are those who can produce results and have excellent people skills. And, according to that same research, it appears that Millennials (gasp!) actually make better leaders. (Though, as the Pops points out, those Millennials were raised by Boomers, so who REALLY deserves the credit here?) J...
2017-07-0330 minCounter Mentor LeadershipCM127: “Embrace the Millennial Mindset”Actually, the Millennial mindset has a lot to say for itself: passion and creativity, industry-changing ideas, unique solutions to modern problems. They are reinventing our understanding of work-life balance and shaping culture with their drive for purpose. True, they have a different set of perspectives, and they often approach a problem with different ideas about the solution, but why are Boomers so resistant to that? Why can't they embrace the Millennial mindset?
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2017-06-1200 minCounter Mentor LeadershipCM127 Embrace the Millennial Mindset Adopt the mindset of a Millennial? Are you kidding? What does that mean exactly? Half days at work and trophies for everyone? Sleep until noon and get credit for trying hard?? OK, we jest... But you might be surprised, because that mindset, which is most definitely different than the Boomer mindset, is not something terrible - it's just different, much like previous generations were different when they entered the workplace. True, they have a different set of perspectives, and they often approach a problem with different ideas about the solution, but why are Boomers so resistant to that? Why can't the...
2017-06-1236 minCounter Mentor LeadershipCM126: “Never Trust Anyone over 30”Who do YOU trust? Well, the phrase, "Never trust anyone over 30," was coined by Jack Weinberg, a political activist at Cal-Berkeley in the 1960s. But now, on the other side of the fence, Boomers are more likely to say you shouldn’t trust anyone under 30. The reality is that trust - as a general idea - is seemingly non-existent in society. Bottom line? Millennials and Boomers don’t trust each other, and it is wreaking havoc in the office.
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2017-05-3000 minCounter Mentor LeadershipCM126 Never Trust Anyone Over 30Who do YOU trust? The phrase, "Never trust anyone over 30," was coined by Jack Weinberg, a political activist at Cal-Berkeley in the 1960s. Now on the other side of the fence, Boomers are more likely to say you shouldn’t trust anyone under 30. In return, Millennials just give Boomers the side-eye (whatever that means). The reality is that trust - as a general idea - is seemingly non-existent in society. Today, people don't trust politicians, public schools, the media, banks, big business, or even the police. And then there is the very common distrust that exists inside the...
2017-05-2931 minCounter Mentor LeadershipCM125: “Working While Distracted?”In the show this week, we are joined by "Distraction Expert," Curt Steinhorst (www.curtsteinhorst.com), whose work is focused on this singular problem. Join Kelly and Robby in a conversation with Curt about distractions in the workplace and the impact on performance.
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2017-05-1500 minCounter Mentor LeadershipCM125 "Working While Distracted"Distractions are a HUGE contributor to performance loss in the workplace (wait until you hear the number!). How many of your employees are "working while distracted"? We went off about Millennials and their cell phones in Episode 21, "Get Off Your Cell Phone," but there are many more distractions to be aware of - even some that affect Boomers! Once you figure out how much you're losing as a result of the deadly disease called "working while distracted," you may decide to make a change or two. This week, we are joined by "Distraction Expert" Curt Steinhorst (www.c...
2017-05-1534 minCounter Mentor LeadershipCM124: “Who Works Harder – Boomers or Millennials?”You've heard it all before. Boomers claim they work harder, 8 to 5 like clockwork, and then some; showing up and getting it done day in and day out. Millennials, on the other hand, say they work smarter, using their mobile devices and flex time to accomplish more in two hours than Boomers do all day. But really, who works harder?
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2017-04-2400 minCounter Mentor LeadershipCM124 Who Works Harder?"Those cupcakes." Yes, Boomers love to pile on Millennials. To them, it often comes down to their perceptions: lazy and entitled. They don't need to ask who works harder, because they already know. They lay claim to the last remnants of work ethic and ability to overcome adversity. They walked uphill to school every day. Both ways. After hours of chores. Millennials? Please. Those little snowflakes are allergic to hard work. Boomers are at their desks, 8 to 5, like clockwork - and then some. They show up and get it done, day in and day out, year aft...
2017-04-2228 minCounter Mentor LeadershipCM123: “How Do You Conflict?”How should Millennials confront Boomers, and how should Boomers do performance management so it doesn't sound like constant criticism. In this episode, Nathan Regier, the author of "Conflict Without Casualties," drops in to shed some light on conflict, and offer up some knowledge bombs on dealing with the natural conflict that exists between Boomers and Millennials.
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2017-04-0300 minCounter Mentor LeadershipCM123 How Do You ConflictBoomers...Millennials...conflict. Seems like a natural progression, doesn't it? So how do you conflict? How should Millennials confront Boomers, and how should Boomers do performance management so it doesn't sound like constant criticism? Generational differences in perspective create conflict, but, clearly, conflict is not just a generational thing. In its simplest form, conflict is simply frustrated expectations --- you expect one thing, but get something entirely different. Boomers expect Millennials to be at work on time and be respectful, but maybe they fall a bit short. Millennials expect feedback and direction, but perhaps that doesn't happen. H...
2017-04-0229 minCounter Mentor LeadershipCM 122: “You are Your Own Worst Enemy”In this episode, we unpack the idea of "emotional intelligence" (EQ) and how you can be your own worst enemy. But, while leaders are far more effective when they possess a higher EQ, emotional intelligence is just as important for the success of an employee.
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2017-03-2000 minCounter Mentor LeadershipCM122 You Are Your Own Worst EnemyIn this episode, we unpack the idea of "emotional intelligence" (EQ). We discuss how and why a low EQ can easily make someone their own worst enemy in the workplace. Certainly, leaders are far more effective when they possess a higher EQ, but emotional intelligence is just as important for the success of every employee. Robby tries to share an article (see show notes) claiming that Millennials have higher "emotional intelligence" than Boomers. After that brief comedy show, we quickly shift our attention to the groundbreaking work of Daniel Goleman (a Boomer, of course). Goleman identi...
2017-03-2029 minCounter Mentor LeadershipCM121: “Get Off Your Cell Phone!”It rarely takes more than a few minutes for a Boomer manager to start complaining about how much time Millennials spend on their cell phones: "Will you get off your cell phone? No wonder we can't get anything done around here!!" But is it a REAL problem, or a PERCEIVED problem? Do cell phones actually impact workplace productivity?
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2017-03-0600 minCounter Mentor LeadershipCM121 Get Off Your Cell PhoneIt rarely takes more than a few minutes for a Boomer manager to start complaining about how much time Millennials spend on their cell phones: "Will you get off your cell phone? No wonder we can't get anything done around here!" But is this a real problem or a perceived problem? While Millennials feel lost without their phones, is it a Millennial problem or a more general cultural problem? Do cell phones actually impact workplace productivity? One of the most significant changes in the workplace in the past 15 years has been the impact of the Internet and social med...
2017-03-0427 minCounter Mentor LeadershipCM120: “FAILURE is Not a 4-Letter Word”In a world where superstars recount failure as the vital turning point toward their success, is it now OK to fail? Is there really such a thing as "failing upward"? Or is this new way of talking about it just reinforcing Boomers' criticism of Millennials and Millennials' unwillingness to take risks? Join Kelly and Robby as they discuss common attitudes towards failure and why they are killing performance.
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2017-02-2000 minCounter Mentor LeadershipCM120 Failure is NOT a 4-Letter WordMany Boomer managers tend to forget their own past failures, while attaching a Millennial employee's mistakes to everything imaginable: laziness, entitlement, and too much time texting and checking social media. Millennials themselves, rather than expecting a free ride and a trunk full of trophies, are reportedly more stressed out than any previous generation about the prospect of professional failure. But is that changing? In a world where superstars recount failure as the vital turning point toward their success, is it now OK to fail? Is there really such a thing as "failing upward"? Or is this new wa...
2017-02-1833 minCounter Mentor LeadershipCM 119: “Why Can’t You Act Like Adults?”Boomers LOVE to criticize Millennials when they don't "act like adults" - an observation that is often subjective. And, of course, not every Millennial is guilty of childish behavior, but both generations love to generalize! However, where there is smoke, there is often a fire around somewhere. Join Kelly and Robby as they take on dysfunctional behavior in the office and figure out what is childish - and what is negotiable.
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2017-02-0600 minCounter Mentor LeadershipCM119 Why Can't You Act Like Adults?Boomers LOVE to criticize Millennials when they don't "act like adults"--- an observation that is often subjective. Of course, not every Millennial is guilty of childish behavior, but both generations love to generalize! However, where there is smoke, there is often a fire around somewhere. Some Millennials just can't seem to draw a line between work behavior and after-work behavior. Sometimes, however, younger employees just have different ideas about workplace etiquette, and Boomers can seem out of touch when they criticize them ("How about you take those headphones out of your ears and focus?"). So...
2017-02-0629 minCounter Mentor LeadershipCM 118: “3 Things Millennials Hate About Managers”Your old-school, micro-management approach scares off all the talented young employees. There are three habits in particular that Millennials hate about managers. Despite the stereotype that all Millennials have grown up coddled with a shelf full of participation trophies, they really just need a little bit of feedback and face time.
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2017-01-2300 minCounter Mentor LeadershipCM118 3 Things Millennials Hate About ManagersSo you're trying to figure out how to manage Millennial workers? Guess what, it's not working out very well. Your old-school, micro-management approach scares off all the talented young employees. There are three habits in particular that Millennials hate about managers. Despite the stereotype that all Millennials have grown up coddled with a shelf full of participation trophies, they really just need a little bit of feedback and face time. Is that too much too ask? Companies need a new approach to managing Millennials that will unleash their potential. Join Kelly and Robby as they reveal what Millenn...
2017-01-2227 minCounter Mentor LeadershipCM117: “You Want a Raise Already?”We've always believed that raises and promotions are a reward for a job well done. You've got to earn your keep and demonstrate your value before coming to the boss with your hand out, right? Apparently not. In contrast with Boomers (and every other generation preceding them), Millennials tend to want a raise, or a promotion, or perks like their own offices as a right of employment! They are more like rights they deserve rather than rewards that are earned. Not surprisingly, that doesn't always sit well with Boomers, who see themselves as having worked their way to the...
2017-01-0900 minCounter Mentor LeadershipCM117 You Want a Raise Already?Boomers have always believed that raises and promotions are a reward for a job well done. You've got to earn your keep and demonstrate your value before coming to the boss with your hand out, right? Apparently not. In contrast with Boomers (and every other generation preceding them), Millennials tend to want a raise, or a promotion, or perks like their own offices as a right of employment! They are more like rights they deserve rather than rewards that are earned. Not surprisingly, that doesn't always sit well with Boomers, who see themselves as having worked their way to...
2017-01-0630 minCounter Mentor LeadershipCM116: “Who Says Millennials Don’t Work on Weekends”Crazy work hours can be a huge disruption to communication and collaboration, and Boomer managers typically aren't adapting very well to the idea of "come and go as you please." So, what are leaders to do?? Join Kelly and Robby as they try to figure out why Millennials can't seem to make it to work by 8:00 am (allegedly), and why Boomers insist on rigid work hours (usually).
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2016-09-1700 minCounter Mentor LeadershipCM116 "Who Says Millennials Don't Work on Weekends?"For many Boomer managers, working hours are from 8-5. Or 9-5. If you're not at your desk during those hours, CLEARLY you are NOT working! But Millennials (and other employees as well) are much more accustomed to work habits that bear no resemblance whatsoever to the standard grind. Early mornings. Late evenings. And (shock!) even weekends...? What to do with all of these disjointed schedules? Crazy work hours can be a huge disruption to communication and collaboration, and Boomer managers typically aren't adapting very well to the idea of "come and go as you please." So...
2016-09-1758 minCounter Mentor LeadershipCM114: “Reverse Mentoring: How About I Mentor You, Boss?”REVERSE mentoring is a relatively new idea that has come of age with Millennials. The reason? Millennials bring value to the workplace from Day 1 with their familiarity and expertise with social media, digital tools, and connectivity. Join Robby and Kelly as they discuss real-world stories about reverse mentoring and its benefits.
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2016-08-0200 minCounter Mentor LeadershipCM114 "Reverse Mentoring - How About I Mentor You Boss?"The idea of mentoring – or coaching or counseling – has been around for a long time in the workplace. Sometimes it’s done well; other times, it's just a fad and simply fades away. However, REVERSE mentoring is a relatively new idea that has come of age with Millennials. The reason? Millennials bring value to the workplace from Day 1 with their familiarity and expertise with social media, digital tools, and connectivity. Join Robby and Kelly as they discuss real-world stories about reverse mentoring and its benefits, and provide some direction on how you can create a productive reverse-mentoring relationship.
2016-08-0259 minCounter Mentor LeadershipCM113: “All in the FAMILY Business”Hey, it's enough of a challenge for a Millennial just to work with a Boomer, but how about when that Boomer is also your dad? Join Robby and Kelly as they talk about the hazards of working in the family business, and learn from the experiences of Jessica and "Mr. Palmer."Don't miss this powerful introduction to CounterMentor™ leadership!
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2016-07-2600 minCounter Mentor LeadershipCM113 "All in the Family Business"If you've ever thought about the potential to work in the family business, join us as we introduce you to Jessica Rhodes, CEO of Interview Connections, and Jim Palmer, the "Dream Business" Coach. Jim and Jessica both run their own businesses. And, each is the other's client, which makes for an interesting twist on the family business idea since they are also father and daughter. Hey, it's enough of a challenge for a Millennial just to work with a Boomer, but how about when that Boomer is also your dad?Join Robby and Kelly as they talk about the h...
2016-07-261h 00Counter Mentor LeadershipCM112: “The New, Millennial Approved Workplace”Join Robby and Kelly as they discuss the modern workplace and how it seems to be constantly evolving. Find out which ones work, which ones don't, and which ones you should be considering for your company right now. If you want Millennials to stick around, that is.
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2016-07-2000 minCounter Mentor LeadershipCM112 "The New Millennial Approved Workplace"This week on CounterMentors our guest is David Burkus, author of Under New Management: How Leading Organizations Are Upending Business As Usual. David's book introduces a number of new workplace practices -- some that are radically different. Traditional approaches to things like compensation, annual performance reviews, vacation policy -- even managers -- are being challenged every day. Do Millennials approve? Join Robby and Kelly as they discuss the modern workplace and how it seems to be constantly evolving. Find out which ones work, which ones don't, and which ones you should be considering for your compa...
2016-07-2059 minCounter Mentor LeadershipCM111: “Team Building is a Train Wreck”Join Robby and Kelly in this episode and find out what did go wrong (yeah, it's funny!). Stick around as they poke fun at traditional "team building" activities, and find out what you should be doing instead. Yes, you can build a high-performance team, but team-building "activities abound" and they are typically a train wreck. Why? Because building a great team has very little to do with those kinds of activities.
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2016-07-1300 minCounter Mentor LeadershipCM111 Team Building is a Train WreckThere's nothing quite like a company outing to go paint-balling with the boss. I mean, what could go wrong?? Join Robby and Kelly in this episode and find out what did go wrong (yeah, it's funny!). Stick around as they poke fun at traditional "team building" activities, and find out what you should be doing instead. Yes, you can build a high-performance team, but team-building "activities abound" are typically a train wreck. Why? Because building a great team has very little to do with those kinds of activities. It's not that some team activ...
2016-07-131h 00Counter Mentor LeadershipCM110: “I Freaking HATE Meetings!”It’s another one of those skills that does not get taught to leaders, and people learn how by watching other people who don’t do them how. Big surprise that the RULE, not the exception, is that most meetings are terribly done and people freaking HATE them! Join Robby and Kelly for a thorough thrashing of group meetings, AND some great advice on how you can do them much better in the future.
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2016-06-2900 minCounter Mentor LeadershipCM110: "I Freaking HATE Meetings!""I freaking HATE meetings!" Actually, everybody does. Little or nothing gets done. The same blow-hard dominates the meeting every week. We talk for hours and make no decisions. Then we meet again to cover exactly the same ground again. No wonder only 1 out of every 3 meetings is considered a success of any kind. And the amount of time, money, and effort expended on bad meetings is ree-diculous. It’s another one of those skills that does not get taught to leaders, and people learn how by watching other people who don’t do them how. Big surprise that th...
2016-06-291h 00Counter Mentor LeadershipCM109: “I’m the Leader. Now Sit Down and Shut Up!”They are everywhere, "leaders" (by virtue of position) who won't accept input or feedback; who basically want you to sit down and shut up, and just do as your told. Join Robby and Kelly for a hilarious examination of Mr/s. Old School Micro-Manager, and the skills that set the NEW CounterMentor™ leader apart from his/her peers.
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2016-06-2100 minCounter Mentor LeadershipCM109 Im the Leader Now Sit Down and Shut UpGreat employees want absolutely nothing to do with Boomer leaders who insist on making all the decision, solving all the problems, and keeping information bottled up on a 'need to know' basis. In fact, nothing sends employees out the door like the old school dictator who acts like only he/she can be "the leader." They are everywhere, "leaders" (by virtue of position) who won't accept input or feedback; who basically want you to sit down, shut up, and do as your told. And Millennials just won't work for them -- not for very long...
2016-06-211h 01Counter Mentor LeadershipCM108: “Is Your Office Like Junior High?”There are some REALLY bad workplace cultures out there. Everything from gossip to bullying to out-of-control leaders -- and everything in between. Sometimes it feels like you've walked right into a 7th grade classroom. The question is, is YOUR office like junior high??
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2016-06-2000 minCounter Mentor LeadershipCM108 "Is Your Office Like Junior High?"There are some REALLY bad workplace cultures out there. Everything from gossip to bullying to out-of-control leaders — and everything in between. Sometimes it feels like you’ve walked right into a 7th grade classroom. The question is, is YOUR office like junior high?? In this episode, we will tell you who is responsible for the problem (is it Millennials or Boomers?), and we’ll provide suggestion on how to fix it (fire them all?). Join Robby and Kelly as they discuss everything from ESPN’s Bill Simmons to workplace bullying!
2016-06-201h 00Counter Mentor LeadershipCM107: “Could You Do Change ANY Worse?”If your idea of implementing change in the workplace is to send out an email, schedule training, and tell people to "get over it," your killing your company's performance! Join Robby and Kelly as the look closely at the dramatic impact change has on employees, and how leaders can make that process far more effective. I mean, really...could you do change ANY worse?
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2016-06-0700 minCounter Mentor LeadershipCM107 "Could You Do Change ANY Worse"Change is constant in the workplace. Significant change seems to happen fairly regularly. But leaders often do change so badly that entire companies are thrown into complete disarray. And a time-tested way to run off Millennials is to exclude them from the process. So, if your idea of implementing change in the workplace is to send out an email, schedule training, and tell people to "get over it," you are killing performance! Join Robby and Kelly as the look closely at the dramatic impact change has on employees, and how leaders can make that process far more effectiv...
2016-06-071h 00Counter Mentor LeadershipCM106: “When Did Respect Go Out of Style?”This is a complicated issue with lots of questions: Are Millennials disrespectful? Should Boomers show respect to Millennials if the Millennials won’t show respect “until the boss earns it?” Do you earn respect or do you grant it unconditionally? Join Robby and Kelly as they go toe-to-toe on this hot-button topic: When did respect go out of style?
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2016-05-2400 minCounter Mentor LeadershipCM106 "When Did Respect Go Out of Style"Over half of employees claim their bosses don’t respect them. At the same time, 7 in 10 adults consider Millennials to be selfish. When exactly did respect go out of style ?? This is a complicated issue with lots of questions: Are Millennials disrespectful? Should Boomers show respect to Millennials if the Millennials won’t even show respect “until the boss earns it?” How do you define respect (and respectful)? Do you earn respect or grant it unconditionally? How is the lack of respect impacting relationships in the workplace? Are leaders to blame? Don't miss this epic conversat...
2016-05-2459 minCounter Mentor LeadershipCM105: “Your Worthless MBA”This week we invite author and comedian, Paul Ollinger ("You Should Totally Get an MBA"), in to talk about the value of an MBA - which is perfect timing, since Robby is finishing up his MBA at Boston University this week! Join Robby, Kelly and Paul for a lively discussion about why you should - or should NOT - get an MBA.
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2016-05-1200 minCounter Mentor LeadershipCM105: "Your Worthless MBA"This week we invite Paul Ollinger in to talk about the value of an MBA -- which is perfect timing, since Robby is finishing up his MBA at Boston University this week! Paul, the author of “You Should TOTALLY Get an MBA," describes himself as a graduate of Dartmouth’s Tuck School of Business (yup, he has an MBA), one of the first 250 Facebook employees (we want to find out how much stock he got, and if the MBA helped), a former awesome VP of sales (self-deprecation is his strong suit), a stand-up comic, and the best(ish) bu...
2016-05-121h 00Counter Mentor LeadershipCM104: “Selling Social Selling to the Boss”What is "social selling?" And how exactly do you sell social selling to the boss? Social selling has completely changed the way selling works. Join Robby and Kelly as they dissect the impact of social media and technology on the sales profession.
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2016-05-0300 minCounter Mentor LeadershipCM104: "Selling Social Selling to the Boss"Technology and social media have turned the sales worldcompletely upside down. Some experts think social might evenrender salespeople obsolete (good luck). But manyindustries have really been slow to jump on the “socialselling” bandwagon.For expert insight into this classic Boomer v. Millennial issue,we turn to the social selling Wild Man, Jack Kosakowski. What is"social selling?" How do you sell it to the boss? How is it misusedand abused?Join Robby andKelly as they dissect the impact of social mediaand technology on the sales profession.
2016-05-031h 00Counter Mentor LeadershipCM103: “Annual Performance Reviews Suck”Big companies are bailing left and right on annual performance reviews. Everyone from leadership experts to business professors to CEOs have pointed out the many issues and problems associated with this out-dated practice. Listen in this week as Kelly and Robby dissect the dreaded annual performance review and see what's not to like.
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2016-04-2700 minCounter Mentor LeadershipCM103 Annual Performance Reviews SuckDoes anyone think annual performance reviews are effective?
Seriously? Well, some HR managers, maybe. Listen in this week as
Kelly and Robby dissect the dreaded annual performance review and
see what's not to like. /
2016-04-2759 minCounter Mentor LeadershipCM102: “I Didn’t Win, But I Got a TrophyIn this episode, Robby and Kelly argue and assess Boomer and Millennial ideals about competition, winning and losing, participation, and the impact the "trophy generation" on the workplace. Surely there is more to success than simply saying, "I got a trophy!"
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2016-04-1900 minCounter Mentor LeadershipCM102 I Didnt Win But I Got a TrophyWe only waited until the second episode to tackle one of the more prevailing attitudes about Millennials. You know: They ALWAYS got a trophy just for showing up (aren't you so proud of yourself?). The very idea makes Boomers wanna lose their lunches. But, the impact of the "trophy generation" is very real in the workplace. How should leaders deal with it? How should Millennials adapt?
In this episode, Robby and Kelly argue and assess Boomer and Millennial ideals about competition, winning and losing, participation, and the impact the "trophy generation" on the workplace. Surely, there is a ha...
2016-04-191h 01Counter Mentor LeadershipCM101: “Old School is Definitely Dead”The very first episode of CounterMentors! We turn to the dynamic, for-this-show-PG-rated, tell-it-like-it-is, Jim Keenan to kick off the show. Hosts Robby and Kelly argue "old school" and "new school" -- from baseball to the workplace! And Jim has plenty to share about personal brand, creating value, and getting educated (outside of education).
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2016-04-1300 minCounter Mentor LeadershipCM101: "Old School is Definitely Dead"The very first episode of CounterMentors! We turn to the dynamic, for-this-show-PG-rated, tell-it-like-it-is, Jim Keenan to kick off the show. Why? Because Keenan (@Keenan) is old enough (38 years old, he says) to have the experience and the chops, but still plenty young enough to understand what it takes to create that CounterMentor workplace.
Robby and Kelly argue "old school" and "new school" -- from baseball to the workplace! And Jim has plenty to share about personal brand, creating value, and getting educated (outside of education).
2016-04-131h 00