Shows
The Customer Success PlaybookCustomer Success Playbook Season 2 Episode 50 - Kevin McCahill - EQ In CSSend us a textIn this illuminating episode of the Customer Success Playbook Podcast, Kevin McCahill, founder of MasteryCX, joins hosts Roman Trebon and Kevin Metzger to explore the fundamental role of emotional intelligence (EQ) in customer success. With over 20 years of experience in customer success and leadership, McCahill shares deep insights into how EQ shapes customer relationships, drives business outcomes, and becomes increasingly valuable in an AI-driven future.Key Insights and AnalysisThe Foundation of Emotional Intelligence in CSMcCahill defines emotional intelligence as understanding and...2024-12-1030 min
Scottish Football Forums PodcastS13E68 Euro 2024: The Morning After the Night Before - HungarySadly it's the last of our Morning After the Night Before podcasts and this one feels like the most painful of hangovers as Scotland bow out of Euro 2024 following an agonising 1-0 defeat to Hungary.
John B is joined by Robert McCahill and Kevin Donnelly and we simply go over what went wrong. What tactics should've been deployed, were the substitutions too late and predictable, why we only had 17 shots on goal in three matches? The biggest question is is Steve Clarke's time up? So many questions to be asked.
We end on a positive...2024-06-2427 min
The Podcast by KevinMDStrategies for sustainable practice growthWe sit down with Marita McCahill, founder of a health care growth strategy consulting firm. In this interview, we explore the critical factors that influence patients' choices when seeking health care providers, and uncover effective strategies for attracting new patients to your practice. Marita shares valuable insights on leveraging patient reviews, cultivating strong patient relationships, and navigating the complex landscape of health care marketing to achieve sustainable practice growth. Marita McCahill is the founder of practiceGRO, a health care growth strategy consulting firm. She is passionate about developing, implementing, and executing creative programs to help health care pr...2024-04-0517 minThe Podcast by KevinMDClaiming and managing doctor listings: Avoid patient loss after job changeWe sit down with Marita McCahill, founder of a consulting firm specializing in health care growth strategy. We delve into the importance of managing your online presence as a health care provider, particularly in the context of transitions between practices. Marita shares valuable insights on how health care professionals can effectively communicate with patients during these transitions, emphasizing the importance of establishing a strong online presence. She also highlights the pitfalls of relying on employers to manage online profiles and the long-term benefits of investing in personal branding online. If you're a health care provider looking to navigate transitions...2024-03-0521 min