Shows
Engaging ExpertsEngaging with Panel Experts, Dr. Jolie Brams and Mr. Kevin QuinleyIn this episode…What truly makes the attorney-expert relationship work? In this revealing conversation, host Noah Bolmer sits down with two veterans of expert testimony, forensic psychologist Dr. Jolie Brahms and insurance expert Kevin Quinley, to unpack the nuances of this critical professional partnership.The discussion takes us behind the curtain of expert witness work, revealing what both sides should know but rarely discuss openly. From that crucial first phone call where relationships are established to the diplomatic art of declining problematic engagements, our guests share candid insights about navigating the complex human dy...
2025-05-051h 10
IN-the-KnowBad Faith Insurance Litigation with Kevin QuinleyWith over 700 published articles and 10 books on claims, litigation, and risk management in his name, today's guest is truly an expert in his field. Kevin Quinley, Principal of Quinley Risk Associates, LLC, has over 40 years of experience in the insurance industry. Kevin helps clients nationwide assess claims handling and improve outcomes through expert evaluation and testimony and high-stakes insurance disputes. Today, he joins Chris Hampshire for a conversation about claims, his journey in the industry, how he got involved in witness testimony, the benchmarks he uses to determine which claims he will get involved in, and his experience with...
2022-11-1630 min
The Art of Adjusting® PodcastEpisode #13 - Bad Faith Landmines with Kevin Quinley - Part 2 of 2Send a textToday is the second part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia. He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 presentations at insurance, risk management and legal conferences. To learn more about Mr. Quinley, be sure to visit his website at www.kevinquinley.comLearn more about our services at Auten Claims and gain insights from CMR Consulting b...
2022-09-0137 min
The Art of Adjusting® PodcastEpisode #12 - Bad Faith Landmines with Kevin Quinley - Part 1 of 2Send a textToday is the first part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia. He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 presentations at insurance, risk management and legal conferences. To learn more about Mr. Quinley, be sure to visit his website at www.kevinquinley.comLearn more about our services at Auten Claims and gain insights from CMR Consulting b...
2022-08-2536 min
The Litigation Psychology PodcastThe Litigation Psychology Podcast - Episode 128 - Expert Insights from a Seasoned Expert WitnessKevin Quinley, President of Quinley Risk Associates, talks about his extensive experience in the insurance industry and particularly as an expert witness. Bill and Kevin discuss several tips for attorneys on issues that arise when Kevin is requested to serve as an expert witness, including: last minute scheduling; failing to succinctly frame key issues and not being specific about what's needed from the expert witness; expectations of an immediate opinion from the expert witness after sharing only minimal information; and price resistance. Lastly, Kevin shares his thoughts on how younger attorneys can get more trial experience. Watch the video...
2022-08-0846 min
The Claim Hunters5 - The Challenges Facing Claims Professionals with Quinley Risk Associates' Kevin QuinleyYour host, Chirs Tidball, talks with Kevin Quinley of Quinley Risk Associates. QRA is an insurance claims company. Kevin has 40+ years experience in managing casualty claims and litigation and a BA from Wake Forest University and an MA from the College of William & Mary. He has served as an expert witness in over 125 cases nationwide, in state and federal courts with over 40 depositions and has testified in nearly a dozen trials. He has given over 300 presentations at insurance, risk management and legal conferences along with being a contributing author and serving as an expert on cases arising in 23 states...
2022-07-1332 minEngaging ExpertsEngaging with Insurance Expert Kevin QuinleyKevin M. Quinley is a thought leader in insurance claims. Currently, he is the Principal of Quinley Risk Associates in the Richmond, VA area and assists clients throughout the country. He has 40+ years experience in managing casualty claims and litigation. He has a BA from Wake Forest University and an MA from the College of William & Mary.In this episode…In this episode of our podcast Discussions at the Round Table, host Michelle Loux connects with Kevin Quinley to discuss why project management is a powerful skill to possess as an expert witness. Ke...
2022-03-0830 min
"The Claims Coach" Podcast with Kevin Quinley"The Art of Adjusting: The Unwritten Rules of Claims Handling"In this episode, Kevin Quinley offers his unvarnished views on the recently published book by claim expert Chantal Roberts CPCU and explains why this resource should be a part of any claim professional's bookshelf.To order your copy from Amazon:https://www.amazon.com/gp/product/1737426803?pf_rd_r=DJQK2VEYXD620HR2RDTP&pf_rd_p=5ae2c7f8-e0c6-4f35-9071-dc3240e894a8&pd_rd_r=c577e9e9-1402-4dd5-9d1f-89535050bb32&pd_rd_w=kPDBK&pd_rd_wg=Veu6o&ref_=pd_gw_unk
2021-07-3014 min
"The Claims Coach" Podcast with Kevin QuinleyThe Perils (and Rewards) of Incident Reporting to InsurersIf Hamlet was a risk manager, Shakespeare would have him ask, "To report or not to report -- that is the question."In the context of incident reporting to insurance companies, that is the risk management conundrum this episode addresses.Why are insureds wary of reporting incidents? Why do insurance companies want to know about incidents? What are the potential perils to policyholders of foregoing incident reporting?These are among the questions addressed in this episode of The Claims Coach!
2021-03-2808 min
"The Claims Coach" Podcast with Kevin QuinleyDonna Popow CPCU on a Claims Career and THE Key Quality for Adjuster SuccessFor years, Donna Popow headed Knowledge Resources for Claims at the Insurance Institute of America, and served as its Ethics Counsel.In this episode of The Claims Coach, Donna reflects on a claims career that spans six decades. Among the topics she discusses:* Whether technology changes in the claims industry have been for the better or worse.* Will adjusters be replaced some day by AI and bots?* The one key to success for advancing within the field of claims.* The most important quality for a successful claims career....
2021-02-121h 11
"The Claims Coach" Podcast with Kevin QuinleyTen Pet Peeves of Claim Professionals ... and How to Address ThemA (modulated) rant about what drives adjusters and other claim professionals crazy.What pet peeves do you have to add to this list?(Just remember – – consumers, clients and attorneys can doubtlessly have their own rants about adjuster qualities the drive THEM nuts...)
2021-02-0512 min
"The Claims Coach" Podcast with Kevin QuinleyTen-Minute Tip: Stress Management for Claim Pro'sBy its very nature, handling or managing claims is extremely stressful.Covid has heightened the stress levels on claim professionals for multiple reasons.Self-care for adjusters and other claim professionals requires attention to managing stress.Stress is not altogether bad, in the right doses and measures.This brief episode of the Claims Coach identifies practical strategies for managing stress in order to boost self-care and optimize the ability to perform the functions of effective claim professionals at peak capacity.
2021-01-3012 min
"The Claims Coach" Podcast with Kevin QuinleyFive-Minute Focus: What's Eating Adjusters or, What's Your Fuel?Self-care for claim professionals includes fueling the body with the right nutrients to foster health and optimal performance on the job.GIGO is an acronym signifying, "Garbage In - Garbage Out."Without diving deep into the arcane (and at times controversial) features of nutrition and diet, this podcast episode highlights the importance of fueling the nutritional engine of claim professionals to infuse them/us with the energy, health and stamina that we need to perform our demanding jobs day today.Snickers commercials talk about getting "hangry." A combination of hungry and irritable.
2021-01-2207 min
"The Claims Coach" Podcast with Kevin Quinley5-Minute Focus: Adjuster Self-Care -- Get Moving!As a claim professional, your greatest ability is . . . your AVAILability!Availability is the opposite of LIABILITY.This short podcast discusses the importance of exercise, movement and fitness in cementing a platform of self-care to optimize your daily performance as a claim professional.
2021-01-1506 min"The Claims Coach" Podcast with Kevin Quinley5-Minute Focus: Adjuster Self-Care: Wake Up to the Need for Sleep!Are you getting enough rest, sleep and downtime?This episode of The Claims Coach argues that claim professionals are the cognitive athletes of the insurance world.Investigating, evaluating and negotiating requires brainpower, mental and physical stamina.While many people begrudge sleep and lionize CEOs who get by with 4 to 5 hours a night, most of us need more than that.Consider these tips to establish an effective sleep regimen that gives you the physical and mental energy necessary to optimize your performance as a claim professional.
2021-01-1007 min"The Claims Coach" Podcast with Kevin Quinley5-Minute Focus The Ignored Risk: Self-Care for Claim ProfessionalsIn this brief episode kicking off 2021, Kevin Quinley discusses the importance of self-care for claim professionals and why it is the foundation for any productivity and performance system. Adjuster self-care is an often ignored topic and that leads to burnout and deteriorating job performance. In subsequent podcast episodes, we will cover some of the foundations of adjuster self-care that provide the basis for personal and professional productivity.
2021-01-0906 min"The Claims Coach" Podcast with Kevin QuinleyMake Sure to Involve This Constituent in Your Covid-19 Coverage Investigation!In this installment #4 four of a series focusing on building a reasonable Covid-19coverage claim investigation, Kevin discusses the vital role of insurance intermediaries in the claim communication process. He gives three reasons why claim handlers should consult with the insurance agent and broker before "going life" with a coverage denial or reservation of rights.Aim to "inoculate" your own claim files from bad faith assertions by embracfing this step!
2020-10-1112 min"The Claims Coach" Podcast with Kevin QuinleyCovid Coverage Investigation Tip #3: Sweat the Details -- Get Familiar with Local Claim Regs!What one step, if left neglected, may deeply expose an insurance company and its adjuster to a bad-faith claim of deficient investigation? This episode discusses that step in what adjusters can do to bulletproof their claim files from allegations of deficient investigation of Covid-19 coverage claims.
2020-09-2710 min"The Claims Coach" Podcast with Kevin QuinleyCovid Coverage Investigation Tip #2: Get the Insured's Version!
2020-09-2011 min2020-09-1206 min"The Claims Coach" Podcast with Kevin QuinleyHow to Define a "Reasonable Investigation" of Covid-19 Coverage Claims?In this episode, Kevin sets the stage for future brief podcasts addressing specific practice tips that adjusters can use to build a framework for reasonable coverage investigations of Covid-coded 19 claims. This investment of time can mitigate the risk of bad faith claims arising from a breach of contract and bad faith, as well as avert allegations of deficient claim handling processes in reaching hair-trigger coverage decisions without an adequate fact-finding process.Tune in for following short podcasts with specific investigating steps to consider incorporating in investigating coverage for Covid-19 claims.
2020-09-0606 min
"The Claims Coach" Podcast with Kevin QuinleyAdjuster Notes & Bad Faith Prevention: Use the "New York Times" Test
2020-09-0507 min"The Claims Coach" Podcast with Kevin Quinley"Your call IS important to us..." Prevent Bad Faith Claims by Being Ultra-Responsive!
2020-09-0207 min"The Claims Coach" Podcast with Kevin QuinleyExploding the Myth: "Adjuster Bonuses are a Dangerous Bad Faith Practice"Believe it or not, many members of the bad-faith bar and the claim experts that they retain vehemently argue that adjusters should be exempt from receiving bonuses, because such bonuses service financial incentives to underpay claims. In depositions of claim handlers and corporate representatives, they are keenly interested in the workings of adjuster pay, particularly bonuses and incentives/contingent compensation. This episode of the Claims Coach looks at the myth that bonuses for adjusters are inherently bad for an invitation to institutional bad-faith. Structured intelligently, bonuses further the corporate goals of customer service, retention, growth and profitability. I...
2019-12-0909 min"The Claims Coach" Podcast with Kevin QuinleyEncore: Staying in Touch with Clients During the Yuletide ... and Other Occasions!The pending holidays provide a perfect opportunity to reach out and connect and reconnect with your clients and sources of business. This is particularly true for independent adjusters but also for claim professionals who work with commercial accounts. Often, the only time customers hear from a claims person is when a calamity has occurred. Break that cycle by reaching out to customers and clients not only during the end of your holidays but other milestones throughout the year. This is part of developing positive relationships with clients and reinforcing the value added dimension of customer focused claim s...
2019-12-0803 min"The Claims Coach" Podcast with Kevin Quinley10 Risk Management Tactics for Preventing Institutional Bad Faith ClaimsIn this episode, Kevin concludes this four-part series by focusing on specific risk management tactics that can prevent institutional bad-faith claims or render them more defensible if and when they surface. As in any endeavor, an ounce of prevention is worth a pound of cure. While no foolproof panacea exists to inoculate insurance companies against the risk of institutional bad-faith, there are certain tripwires and landmines to be aware of and to avoid in order to minimize the risk profile of insurance companies and maximize the odds of delivering quality, customer oriented claim service!
2019-11-0414 min
"The Claims Coach" Podcast with Kevin QuinleyBob Underdown AIC, ARM, AINS on Insurance Archaeology and the Perils of Claim SpecializationBob Underdown is an insurance consultant and expert witness based in Scottsdale Arizona and who has a nationwide practice for a large array of clients. In this episode of the claims coach, Bob provides a wide ranging perspective on a lengthy career which is still in progress, including . . . * His take on "insurance archaeology"* The wisdom of starting the claims business as a generalist* Why experts working for both plaintiffs and defendants have an adevantage,,,* . . . and MORE!
2019-11-0250 min"The Claims Coach" Podcast with Kevin Quinley7 Claim Management Practices That Can Spawn Institutional Bad Faith Claims (5 through 7)Last week we discussed four claims management practices that are not inherently bad, but can serve as a magnet for institutional bad-faith claims. This week, we round out the discussion by examining three more common management practices that form the foundation for institutional bad-faith claims: * inadequate claim supervision/management oversight, * corporate cultures that encourage overzealous claim denials and * "goals gone wild." This sets the stage for the next podcast, offering specific risk mitigation strategies to insulate insurers and claim departments from institutional bad faith claims.
2019-10-2712 min"The Claims Coach" Podcast with Kevin Quinley7 Claims Management Practices Inviting Institutional Bad Faith Claims (Part One)This second installment focused on institutional bad-faith begins a discussion of "7 Deadly Sins" in the form of claims management practices that can invite allegations of institutional bad-faith. This episode addresses the first four; the remaining three are featured in the next episode. Learn how adjuster compensation schemes, caseload mis-calibration, lack of training and computerized valuation software can become institutional bad-faith landmines.
2019-10-2016 min"The Claims Coach" Podcast with Kevin Quinley"Avoiding Institutional Bad Faith Claims: Part 1""A fish rots from the head down," according to an ancient proverb. In this first installment of a multi-part podcast, Kevin discusses and defines "institutional bad faith" in the context of insurance claims, discusses the significant costs and sets the stage for identifying specific claim management practices which can serve like a red cape to a charging bull before an active bad faith plaintiffs' bar. In a subsequent podcast, the Claims Coach will identify specific risk mitigation strategies to lower the likelihood and enhance the defensibility of any institutional bad faith claims that plaintiffs may try to ad...
2019-10-1411 min"The Claims Coach" Podcast with Kevin Quinley"Risk Managers and Adjusters -- Are You Prepared for Global Warming Claims?"It’s becoming increasingly difficult to pretend that global warming is a myth. Weather and climate trends reflect a heating of the atmosphere, accelerated melting of ice caps, projections of rising sea levels and imperiled coastal properties. Extreme and funky weather now seems the norm. This episode of The Claims Coach discusses potential claim- and risk management implications from this phenomenon and closes with five specific tips for managing the risk.
2019-10-0708 min"The Claims Coach" Podcast with Kevin QuinleyHow Can we Harness Virtual Reality as a Claim Training Tool?Virtual reality is more than just on the horizon. Its increasing adoption and reduced cost creates opportunities to harness this new technology as an insurance and claims training tool. In this episode of the Claims Coach, we look at three examples of how insurance companies or third-party claim administrators could use virtual reality technology to strengthen the skill sets of claim professionals.
2019-09-2905 min"The Claims Coach" Podcast with Kevin QuinleyOrange (Bad Faith) Theory: Real Housewives of Orange Country Take on Encompass.....Bravo TV reality star Tamra Judge recently made news due to her coverage lawsuit against Encompass Insurance Company in connection with its refusal to defend a defamation claim made by the husband of the next cast member of the popular show. (*See link below to more reported features of the dispute.) This week, Kevin discusses coverage defense asserted by the insurance carrier and some of the allegations advanced by the Real Housewife. It’s often said, “Life imitates art” but in this case, reality TV intersects with many of the principles claim professionals deal with daily —m...
2019-09-2210 min"The Claims Coach" Podcast with Kevin Quinley"Judges as Docket Managers - Still Sure You Want to Try That Case?"Increasingly, judges with backlogged dockets see themselves as "docket managers," discouraging litigants from taking cases to trial. Recent attempts by defendants to disqualify Judge Aaron Polster from an October opioid trial reflect concerns that judges have made up their minds to pressure settlements in lieu of hearing all the evidence. What implications does this trend have for claim professionals, pondering whether to pay a dubious claim or take it to trial?
2019-09-1808 min
"The Claims Coach" Podcast with Kevin QuinleyElise Farnham CPCU on Insurance Ethics, the Perils of Working Remotely and Shattering the Glass CeilingWhat Oprah Winfrey is to talk shows, Elise Farnham is to insurance training. With a rare blend of insight, warmth and wit, Elise delivers value-added presentations to take claim performance to a new level. Elise has held a range of leadership positions within claim organizations and professional groups. She serves as a consultant, expert witness and educator with a particular emphasis on ethics. Elise entered the insurance claims business at a time when being a female adjuster was a rarity. In this conversation with Kevin Quinley, she traces the upward arc of her career and the challenges she...
2019-09-0546 min
"The Claims Coach" Podcast with Kevin QuinleyDoes J&J Need Pain Relief? Seven "Hot Takes" from its Oklahoma Opioid Trial LossIn late August, Johnson & Johnson was hit with a $572 million judgment for its role in the opioid crisis following a bench trial in Oklahoma. This week, the ClaimsCoach offers seven “hot takes” with regard to the insurance, risk management and legal strategy implications of this case. What was the surprising reaction of the investment community? As a bellwether case, what does the Oklahoma trial say for J&J’s future defense efforts? How likely is it that insurance coverage will come into play? What does the Oklahoma trial outcome portend with regard to...
2019-09-0113 min"The Claims Coach" Podcast with Kevin Quinley"Should the Adjuster be MIA at an EUO?"What factors enter into the decision for a claim professional to attend an examination under oath on first-party claims? This episode discusses data points to consider for adjusters and other claim professionals to make that decision. What are the pros and cons of physically attending an EUO? What kinds of cases lend themselves to the adjuster backstopping the coverage attorney doing the questioning?How can claim professionals add value to the EUO process? This episode will help frame the issue in a way to assist making the decision the next time a c...
2019-08-2408 min"The Claims Coach" Podcast with Kevin QuinleyDefusing the Bad Faith IED of Time-Limit DemandsTime limit demands are one plaintiff attorney strategy for weaponizing the claim process in a way to set up the claim professional and the insurance company for a bad faith claim. Mishandling time limit demands is a prime source of extracontractual liability claims and exposure for insurance companies. Time limit demands can come from third-party plaintiffs, from policyholders or from excess carriers. In this episode of the Claims Coach, Kevin offers six "best practice" tips for navigating the perils of time limit demands to prevent bad faith claims or make them much more defensible if and when t...
2019-08-0507 min
"The Claims Coach" Podcast with Kevin QuinleyJared Lamb CPCU of Meritus on the Joys of Cargo Claims & Fixing the Claims "Brain Drain"This week the Claims Coach interviews Jared Lamb, Claims Director at the Meritus Group, a startup TPA. Jared discusses reasons why insurance claims work is rewarding, the value of the CPCU designation, the joys of handling cargo claims and how the claims industry can combat the ongoing "brain drain." He also explains why, had he not become a claims professional, he might've been a theoretical physicist!
2019-07-2544 min"The Claims Coach" Podcast with Kevin QuinleyNavigating Counsel Selection Controversies: Affording Insureds Due ProcessClaims Coach concludes a multi-week discussion of counsel selection problems and issues by looking at the importance of process in making defense counsel choice decisions. Why is it important to give policyholders and brokers a fair hearing? How do claim professionals deal with situations when the account or broker is going to go over their heads to appeal to the boss or underwriting department? This 9-minute podcast offers practice tips addressing these challenges.
2019-07-2109 min
"The Claims Coach" Podcast with Kevin QuinleyDanette Leonhardi on Adjuster Self-Care, the Allure of Claims and Washington's Bad Faith LandscapeSeattle-area claim specialist and expert witness Danette Leonhardi chats with Kevin about her journey through the claims industry, why claims work is fascinating, the importance of self-care amongst claim professionals and why Washington state’s bad faith landscape is so challenging.
2019-07-0357 min"The Claims Coach" Podcast with Kevin Quinley"Use Carrots -- not Sticks -- When Navigating Choice-of-Counsel Clashes"Like it or not, the phrase “panel counsel” has become a pejorative term in the lexicon of some commercial policyholders and among some brokers. This episode of the Claims Coach podcast offers claim professionals specific tips on selling the advantages of panel counsel when navigating friction points with accounts that want to go “off panel” and choose their own attorney. Although the insurer may have the contractual right to select counsel as part of the duty to defend, especially in the absence of any coverage issue a reservation of rights, forcing counsel choice down the throat of a reluctant policyho...
2019-06-3007 min"The Claims Coach" Podcast with Kevin QuinleyHow the Art of Compromise can Avoid Counsel Selection TusslesClaim professionals, commercial policyholders and brokers occasionally butt heads over choice of counsel, even on situations where there are no coverage issues and the insurer is not defending under a reservation of rights. These clashes can quickly become a test of wills to leave a bad taste in the mouth of customers and producers. In this episode of The Claims Coach, Kevin offers 4-5 alternative compromise ideas to consider when a policyholder or the broker has strong feelings about appointing alternative counsel that is "off panel" in the insurance company's eyes. These alternatives can provide win/win solutions, avoid...
2019-06-2107 min"The Claims Coach" Podcast with Kevin QuinleyWhy Ego is the Enemy in Counsel Selection Tussles with InsuredsClaim professionals occasionally clash with policyholders and brokers over selection of defense counsel. Unfortunately, the term "panel counsel" as often become a pejorative term in the eyes of insureds and brokers. In certain cases, policyholders and brokers might make a strong push to install off panel counsel and override and insurers desire to select the defense attorney, even when there is no coverage question or conflict of interest controversy. This installment of the Claims Coach addresses the situation and ways to remove ego from the equation in order to reach a reasoned, compromise approach.
2019-06-1706 min"The Claims Coach" Podcast with Kevin QuinleyAdjusters -- How to Ace Your DepositionThis podcast offers seven practical strategies for claim professionals to use when they receive a subpoena or summons to testify at a deposition in connection with an insurance dispute or bad faith case. The Claims Coach also offers a list of specific questions to pose to the retaining attorney was representing the adjuster or the adjuster's employer.
2019-04-2209 min"The Claims Coach" Podcast with Kevin QuinleySt. Patrick's Day Irish Blessings for Claim Professionals!It may be the day after St. Patrick's Day, but there is no statute of limitations with regard to Irish blessings. Likely we have heard many through the years. Kevin Quinley offers some that are tailor-made for claim professionals.
2019-03-1804 min"The Claims Coach" Podcast with Kevin QuinleyNational Coordinating Counsel for Claim Defense: An Edific Complex?
2019-03-1713 min"The Claims Coach" Podcast with Kevin QuinleyWhat do Claim "Best Practices" Look Like? The Role of Service StandardsWhy should risk managers as well as claim professionals embrace "best practices"? How do written service gudelines reinforce such practices?
2019-03-0206 min"The Claims Coach" Podcast with Kevin QuinleySquashing A Common Claim-Handling MythMany plaintiff attorneys and experts assert that insurance companies maximize profit by denying meritorious claims indiscriminately. In this episode, Kevin offers a perspective on this common but fallacious trope and explains why a policy of reflexive claim denial creates a path, -- not to profitability, but to financial ruin.
2019-01-3008 min"The Claims Coach" Podcast with Kevin QuinleyHas Your Claims Process Been Hijacked?Kevin discusses challenges facing claim professional dealing with clients that want to "self-handle" claims within their self-insured retention (SIR).
2019-01-2405 min"The Claims Coach" Podcast with Kevin QuinleyTips on Handling Law Firm End-of-Year Fee Hike NoticesIt's that time of year where insurance defense firms will notify claim departments of the firms new rate structure for the forthcoming year. Invariably, these are higher rates. This episode of the "Claims Coach" offers a half-dozen suggestions and tactics for how to respond to such requests. It also offers specific examples of how law firms receiving fee increases can be constructively challenged to provide enhanced legal services in exchange for higher rates.
2019-01-0609 min"The Claims Coach" Podcast with Kevin Quinley"18 Examples of Goals to Make 2019 Your Best Year Ever!"The new year is upon us. Whether you believe in New Year’s resolutions or not, goal setting is a key discipline for your personal and professional success, whether you are a claim professional or not. This podcast offers 18 examples of professional goals that claim managers and supervisors could consider for 2019 in order to make this year there best year ever.
2018-12-2909 min2018-12-1007 min"The Claims Coach" Podcast with Kevin QuinleyAdjusters in the Crosshairs? Another look at the Keodalah DecisionDoes the Keodalah v. Allstate decision represent a huge threat to adjusters as potential, individually named defendants in bad faith lawsuits? Let's take a deep breath and pump the brakes.
2018-12-1008 min"The Claims Coach" Podcast with Kevin QuinleyWays to Deepen Client Relationships -- NOT Just During The Holiday Season!Everybody sends cards and gifts during the holiday season at the end of the year. Think outside the box, however. Think of other reasons to reach out to clients to show thoughtfulness and deepen business relationships throughout the calendar year. Kevin gives over a half dozen examples that can help deepen client relationships, maximize client retention and make those relationships more meaningful.
2018-11-2003 min"The Claims Coach" Podcast with Kevin Quinley"Are Adjusters Required to `Give the Insured the Benefit of the doubt'?"
2018-11-1306 min"The Claims Coach" Podcast with Kevin Quinley"Highlights from Recent CPCU Annual Conference in San Diego"
2018-11-0710 min"The Claims Coach" Podcast with Kevin QuinleyChantal Roberts CPCU, AIC on insurance claim issues in medical marijuana, handling claims for the London market, why you should disable your “new email” alerts .. and much more!Chantal Roberts CPCU, ARM on insurance claim issues in medical marijuana, handling claims for the London market, why you should disable your “new email” alerts .. and much more!
2018-10-0538 min"The Claims Coach" Podcast with Kevin QuinleyHow to Get the Most Out of the Upcoming CPCU (or any) Conference
2018-10-0113 min"The Claims Coach" Podcast with Kevin QuinleyToastmasters or CPCU? Which is the Better Career Investment?Why it’s important for claim professionals to be bilingual, and we don’t mean a knowledge of Spanish, French or Mandarin!
2018-09-1610 min2018-09-1210 min2018-09-0711 min"The Claims Coach" Podcast with Kevin Quinley"How to Build a Coverage-Conscious Culture in the Claims Department
2018-09-0619 min"The Claims Coach" Podcast with Kevin QuinleyTen Ways to Avoid Legal Bill Headaches with Insurance Clients
2018-08-2910 min"The Claims Coach" Podcast with Kevin Quinley"Profiles in Claims Excellence -- Conversation with Nancy Germond AIC, ARM"
2018-08-1523 min"The Claims Coach" Podcast with Kevin Quinley"What is Your `Claim Philosophy' and the Key Components That Go Into One"
2018-08-1408 min2018-07-2910 min"The Claims Coach" Podcast with Kevin Quinley"How to Build Your Optimized Daily Claim To-Do List"To do lists have many fans and many detractors. Kevin Quinley is in the first camp. Here, he offers specific tips on building the optimized daily to do list for adjusters and claim professionals and discusses the importance of aligning and linking daily action items to your overarching professional goals in the claims and insurance profession.
2018-07-2106 min"The Claims Coach" Podcast with Kevin QuinleyWhy You Should Add an In-House Claim Specialist to Your Risk Management Unit
2018-07-2106 min
"The Claims Coach" Podcast with Kevin Quinley6 Ways to Build a Good Faith Continuing Education CultureInsurance companies and claim departments struggle to find time and resources to foster continuous improvement and education among their claim staff. This podcast offers six specific tactics for claim managers, supervisors and executives to embrace in order to foster a continuing education culture within the loss adjustment process. Failure to weave this into an organization’s ethos can invite institutional bad faith claims and cost companies much more than the cost of training programs. Six concrete, practical steps discussed in this podcast will show the way.
2018-07-1411 min
"The Claims Coach" Podcast with Kevin QuinleyClaims Professionals - Check out these two FREE resources from Goldberg SegalaHeads-up about a webinar and podcast series that every claim professional should access, from the Goldberg Segala Law firm in New York.
2018-07-0702 min
Radio MuseRadio Muse #14Featured Artists: Gus Black, Ben Johnson, Tirk Wilder, Nunez, John Restas, Jonah Sage, Greg Aaron, Kevin Mitchell, DEEP, NYCO, Caesar Pink and the Imperial Orgy, Abe Quinley
1970-01-011h 05