Shows
The Digital Transformation PlaybookBuilding A Knowledge Agent That RemembersKnowledge without memory is guesswork. We take a hard look at why most workflow agents stall at triage and show how to turn them into knowledge agents that deliver trusted, context-rich answers drawn from your organisation’s best thinking. Starting with the real cost of lost information and context switching, we map the path from scattered wikis and chat threads to a reliable institutional memory powered by retrieval augmented generation and hybrid search.At a Glance / TLDR:the memory gap between task routing and problem solvingwhy hybrid retrieval outperforms pure vector in ent...
2026-02-1720 min
The Digital Transformation PlaybookFrom Tasks To WorkflowsA customer writes that the billing portal keeps failing and their renewal expires tomorrow. Most bots would slap a “billing” label on it and ship it to finance. We take you inside a smarter approach that reads between the lines, gathers context, and acts to protect the relationship and the revenue at stake.TLDR / AT a Glance:limits of single-step classification in customer supportturning oracle-style answers into multi-step reasoningapplying the React loop to triage and escalationtermination rules to prevent overthinkingarchitecture shift from static LLM calls to workflow enginetool chaining across CRM, queues, calendars, and comm...
2026-02-1217 min
The Digital Transformation PlaybookInbox To InsightThe inbox is where good work goes to die, so we set out to build an agent that rescues your time and turns email chaos into clear action. We walk through a minimum viable toolchain that small teams can master fast, then ship a working email triage agent that classifies intent, routes messages to the right systems, and lays the groundwork for smart replies.TLDR / At a Glance:mapping the platform shift to agentic AIcode-first vs low-code toolchain choicesLangChain for chains, LangGraph for graphsvector databases as semantic memoryn8n workflow for Gmail, models, routingAirtable...
2026-02-0518 min
The Digital Transformation PlaybookWhy Most AI Fails And How Leaders Can Fix ItMost AI projects don’t fail in the code; they fail in the org chart. We unpack how to move from task management to outcome management and why agentic AI should be treated like a capable co-worker, not a shiny tool. With a clear-eyed view of what agents can and can’t do, we explore the leadership behaviours, structures and skills that transform pilots into measurable performance.TLDR:the shift from task control to outcome managementexecutive AI literacy and psychological safetyrisk-aware decision making and governancehub-and-spoke operating model for scaling agentsresponsibilities of hub and business unit...
2026-01-2726 min
The Digital Transformation PlaybookOrchestrating The Agentic EnterpriseThe biggest AI failures don’t come from weak models or shaky cloud stacks—they come from organisations that don’t change. We unpack a practical, leader-ready playbook for building an agentic organisation where human creativity and AI agents work in a tight loop to deliver measurable outcomes.TLDR / At a Glance:shifting from task management to outcome managementexecutive AI literacy and risk-aware decision makingpsychological safety for human–AI collaborationhub-and-spoke AI centre of excellence structurehub strategy, governance and talent; spoke customisation and feedbacknew roles: agent orchestrator, interaction designer, ethics and compliance leadhire versus outsource decision...
2026-01-2626 min
The Digital Transformation PlaybookAgent Strategy, Made Practical For LeadersWant a clear path from AI buzzwords to business results? We walk through a practical executive framework for building and deploying agents that actually move the needle. Instead of drowning in technical detail, we focus on what matters: memory that persists, reasoning loops that plan and adapt, and tool integrations that touch the systems where value is created.TLDR / At a Glance:executive mental model for agent strategyworking memory versus episodic memory with RAGstep-by-step RAG example using BYOD policytraditional RAG versus agentic RAG adaptabilityfine-tuning as semantic memory and trade-offsprompt engineering structure, guardrails and toolsrule...
2026-01-2221 min
The Digital Transformation PlaybookAgents Are The New Mobile MomentThe hype is loud, but the results are quiet—and that’s the paradox we set out to crack. We make the case that real ROI shows up when AI stops answering and starts acting. By drawing a sharp line between chatbots and autonomous agents, we walk through the four capabilities that matter—memory, reasoning, deep integration, and execution—and show how they compound into speed, accuracy, and measurable outcomes across the business.TLDR / At A Glancethe platform shift from chatbots to agentsthe four capabilities of agents: memory, reasoning, integration, executionthe agent loop: perceive...
2026-01-2015 min
The Digital Transformation PlaybookWhy Digital Workers Can Finally Handle The Boring Stuff So You Can Do The Valuable WorkForget brittle rules that collapse on the first exception. We dive into agentic AI for HR and L&D and show how goal‑driven digital workers can process CVs, update HRIS records, draft communications, and handle follow‑ups while staying within clear guardrails and audit trails. Instead of chasing speed for its own sake, we make the case for redesigning work: orchestrating multiple agents for recruiting, learning operations, and compliance, with a monitoring agent watching everything 24/7 and a human stepping in for judgment calls.TLDR / At A Glance:• clear definition of agentic...
2025-11-1712 min
The Digital Transformation PlaybookThe Rise of Agentic AI: Meet Your New Digital WorkforceKieran Gilmurray brings three decades of technology expertise to this fascinating exploration of AI's rapid evolution and its profound impact on business and society. With characteristic clarity, he cuts through the hype to deliver practical insights on how organizations and individuals can harness AI's transformative potential.tldr:Exploring agentic AI as digital teammates that can handle complex tasks with minimal human interventionThe measurable business impacts: 30% productivity improvements, 7-15% sales growth, reduced operational costsWhy AI implementation requires a top-down approach with clear executive sponsorshipHow today's workforce expects AI-powered tools, creating a "digital Darwinism" that companies...
2025-08-1938 min
The Digital Transformation PlaybookAutonomous AI: The Future is HereStep into the future with this deep dive into the revolutionary world of Agentic AI by listening to Robert Plank narrate Chapter 5 of Kieran Gilmurray's book 'Agentic AI and the Future of Work : How Intelligent Agents will redefine roles, skills, and value'. Agentic AI is a technological marvel that goes far beyond traditional automation, operating with remarkable autonomy to make decisions and take actions independently while minimizing the need for human oversight.Tldr:Agentic AI operates independently, making decisions and taking actions without direct human controlUnlike RPA which follows pre-programmed rules, Agentic A...
2025-08-1215 min
The Digital Transformation PlaybookAgentic AI: How Autonomous Agents Are Revolutionizing Business Operations and Workforce StrategyAutonomous AI agents are no longer science fiction - they're reshaping entire industries right now, and business leaders who don't understand this shift risk being left behind. We dive deep into the world of agentic AI, exploring how these digital workers are revolutionizing everything from financial trading to healthcare diagnostics, manufacturing to customer service.Kieran Gilmurray, an internationally renowned AI expert with over 30 years of digital transformation experience, guides us through the most significant technological revolution since graphical user interfaces replaced command-line computing. We examine real-world examples of AI agents autonomously managing supply chains at S...
2025-08-0723 min
The Digital Transformation PlaybookBiggest AI Risks Revealed on Live TV!The landscape of artificial intelligence is evolving at breakneck speed, and understanding its trajectory is crucial for navigating our future. Three-time author and AI award winner Kieran Gilmurray joins us to deliver a balanced and thought-provoking examination of where AI is today and where it's heading with implications that touch every aspect of our lives.TLDR: AI adoption is inevitable with massive investment driving innovation, but we must approach it cautiouslyNo job is truly safe from AI influence even roles previously considered secure like caregivers and mental health workersAI has reached public consciousness faster t...
2025-08-0518 min
The Digital Transformation PlaybookRun Fast or Get Left Behind: Your AI Survival GuideThe digital revolution waits for no one. While some businesses stand paralyzed by uncertainty, others are racing ahead, integrating artificial intelligence into their core strategies and reimagining what's possible. This fascinating exploration reveals how AI has evolved from a theoretical concept to an essential business component, with narrow AI applications, generative capabilities, and the emerging frontier of agentic AI poised to transform workplaces forever.TLDR:Businesses need to incorporate AI into core strategy including retention models, analytics, and next-best-action recommendationsManaging digital labor requires different skills compared to managing human teamsDigital transformation requires c...
2025-07-2914 min
The Digital Transformation PlaybookSilicon vs Carbon: Why Your Next Colleague Might Be an AlgorithmThe technological revolution is here, and it's powered by artificial intelligence. In this riveting conversation with AI expert Kieran Gilmourie, we explore the urgent need for businesses to embrace AI technologies before competitors leave them behind.TLDR:AI is being rapidly adopted across all business sectors, company sizes, and government departments worldwideEuropean companies need strong AI policies to compete globally and maintain knowledge economy advantagesWhen using public AI models like ChatGPT, protect sensitive data by turning off training features and avoiding sharing confidential informationNo profession is entirely immune to AI disruption - from therapy...
2025-05-2033 min
The Digital Transformation PlaybookStrategic Partnerships Reimagined#sponsoredThe landscape of enterprise technology partnerships is evolving rapidly, and IBM stands at the forefront of this transformation. Nick Otto, who leads IBM's strategic partnerships after 20 years with the company, shares a compelling vision of collaboration that transcends traditional vendor relationships.TLDR:IBM's partnerships with AWS, Microsoft, Adobe, Salesforce, Palo Alto, SAP, and Samsung focus on combining strengths to address market needsWhat does it mean to orchestrate billion-dollar partnerships in today's AI-driven world? Nick takes us behind the scenes of IBM's relationships with tech giants including AWS, Microsoft, Adobe...
2025-05-0708 min
The Digital Transformation PlaybookIBM Think 2025: Where Business Strategy Meets Cutting-Edge Technology#SponsoredThe future of business technology isn't some distant horizon - it's unfolding right now in Boston at IBM Think 2025. Our latest AI generated episode cuts through the hype to deliver the essential insights from digital transformation strategist Kieran Gilmurray's perspective on why this conference demands attention.TLDR:IBM Partner Plus Day offers exclusive networking opportunities and actionable insights for growthThe IBM Partner Zone facilitates strategic alliances that provide lasting competitive advantagesAgentic AI is positioned as a current reality rather than future technologyIBM Watson X Orchestrate sessions will demonstrate how A...
2025-05-0107 min
The Digital Transformation PlaybookThe Rise of Agentic AIWe stand at the threshold of a new era in artificial intelligence—one where AI isn't just following instructions but actively thinking, reasoning, and working autonomously alongside humans. In this eye-opening conversation with Kieran Gilmurray, one of the top 50 global thought leaders in generative AI, we explore how agentic AI is fundamentally reshaping how businesses operate and engage with customers.TLDR:The evolution from RPA to intelligent automation to agentic AI that can think and reasonAgentic AI creates digital avatars capable of emotionally intelligent customer interactions in 111 languagesThe concept of "one-person, billion-dollar company" enabled by...
2025-04-1647 min
The Digital Transformation PlaybookHuman Intelligence in the Age of Agentic AI: Navigating Work and Leadership TransformationWhat happens when AI doesn't just create, but acts autonomously? Kieran Gilmurray, CEO of Kieran Gilmurray Company and Limited & Chief AI Innovator, takes us beyond generative AI into the realm of agentic systems that can plan, adapt, and operate with minimal human guidance.TLDR:Generative AI creates content while agentic AI takes action and makes decisions autonomouslyKnowledge is becoming freely accessible, challenging the traditional model of hiring and training junior professionalsOrganizations face strategic choices between automating roles or augmenting human capabilitiesThe human-technology partnership remains essential, with AI handling routine tasks while humans...
2025-04-1134 min
The Digital Transformation PlaybookThe Rise of Virtual Assistants That Never SleepCan a virtual assistant truly revolutionize the way we interact with technology? Join us as we welcome Alan Bekker, CEO of eSelf.AI, who has been blazing trails in the AI landscape. From his academic roots in machine learning to the founding of Voka, a pioneer in human-like voice bots later acquired by Snapchat, Alan's journey is nothing short of insightful. The episode explores the transformative power of AI in creating multilingual virtual assistants that deliver human-like experiences. Alan Becker shares insights into integrating these technologies into businesses, overcoming user perceptions, and optimising for quick...
2025-03-1330 min
The Digital Transformation PlaybookIntelligent Banking in the Age of AI: How GenAI Is Changing FinanceGenerative AI is revolutionizing banking at breath-taking speed, with 96% of institutions worldwide already implementing this technology say NTT Data in their excellent report 'Intelligent banking in the age of AI - how GenAI will shape the future of payments, wealth management and fraud prevention'.Don't have time to read their 37 page report then listen into my GoogleNotebookLM generated interview version.The document "Intelligent Banking in the Age of AI" explores the integration and impact of Generative AI (GenAI) within the banking sector. It presents findings from a study of global banks, highlighting GenAI adoption rates...
2025-03-0719 min
The Digital Transformation PlaybookAgentic AI: Unlocking the Future of Enterprise AutomationTLDR:AI agents are changing business, enhancing productivity and efficiency across various sectors. In this talk we explore:• Key trends driving AI adoption in different industries • Difference between agent frameworks and platforms • Use case: automating HR tasks with AI agents • Challenges in integrating AI with existing systems • Essential components for a successful agent strategy • Future predictions for AI adoption in business • Getting started with building your own AI agents Podcast:Ever wondered how AI could revolutionize your business operations?Meet Siva, the founde...
2025-03-0520 minThe Digital Transformation PlaybookWill AI Replace Your Job In The Next 5 Years?AI's Transformative Impact: Navigating Ethics, Innovation, and Workforce EvolutionDiscover the trailblazing world of artificial intelligence with us and our esteemed guest, Kieran Gilmurray, a senior analyst, renowned AI author, and thought leader. We’ll unravel the seismic shift AI is creating in the tech industry, spotlighting Deep Seek's cost-effective AI assistant that has sent shockwaves through the stock market, challenging tech titans like Nvidia. Meanwhile, we explore the geopolitical theatre with President Trump's ambitious $2 trillion investment in AI, positioning the US in a fierce rivalry with China, while Microsoft makes bold...
2025-02-1953 min
The Digital Transformation PlaybookAI and Education: Transforming Learning, Fostering Critical Thinking, and Embracing InclusionWhat if AI could turn every student into a lifelong learner? Explore the transformative possibilities of AI in education with us, as we navigate the complex landscape where technology meets learning. We (my AI) promise you'll gain insights into how AI is reshaping classrooms by shifting the focus from rote memorization to fostering critical thinking and digital literacy. Uncover the concept of AI-generated content as "digital plastic," with its potential to mould education while also recognizing the pitfalls of misinformation and bias. We examine the rise of personal learning systems, spotlighting both their promise and the vital n...
2025-02-1717 min
The Digital Transformation PlaybookQuantum Revolution Unveiled: Navigating Breakthroughs, Challenges, and Ethics in Our FutureUnlock the secrets of the quantum revolution with us as we explore how these groundbreaking technologies promise to reshape industries and redefine our future. What if quantum computing could lead to unprecedented breakthroughs in drug discovery or transform the logistics industry overnight? Join our conversation as we navigate the emerging quantum economy, dissecting the potential and pitfalls of quantum computing, sensing, and communication. We balance excitement with realism, addressing the technical challenges and the critical shortage of skilled professionals. Our episode emphasizes the delicate interplay between intellectual property rights and the need for international collaboration, ensuring these advancements benefit...
2025-02-1625 minThe Digital Transformation PlaybookAI's Transformative Impact: Reshaping Industries and Society by 2025Unlock the secrets of AI's transformative power with us as we explore its vast potential to revolutionize industries by 2025. Ever wondered how AI can enhance rather than replace human expertise? We'll show you real-world examples, like Chevron's innovative AI-powered hiring platform that saves millions, demonstrating how AI is truly reshaping the business landscape. From telecommunications to manufacturing, discover the staggering $630 billion investment trajectory predicted by 2028 and what it means for sectors like healthcare and financial services. Our AI generated conversation is guided by insights from the World Economic Forum and Accenture, who cast AI not ju...
2025-02-1318 min