Shows
Insurance Business BabesShould Agents Pay Up?# Should You Pay Your FMO for Training? Insights from the Insurance Business Babes**The Initial Investment: Paying for Training to Foster Seriousness**In the latest episode of *Insurance Business Babes*, hosts Joanna Wyckoff and Kathe Kline delve into a contentious topic: whether new insurance agents should pay their Field Marketing Organization (FMO) for training. Wyckoff starts by mentioning that although selling one application can cover a $200 monthly training fee, the investment creates a deterrent for those who are not serious about succeeding in the industry. She proposes that agents pay upfront for their training with...2024-10-2830 min
Eternal ThreadsFabric of Faith - Newman Baptist Church - Massillon, OHWelcome to Fabric of Faith! 🙏Hosts: Daniel Kline, Emily KlineJoin us on an enriching journey through faith as we launch our Fabric of Faith series!Each Sunday, we'll be visiting Christian churches or other places of worship, immersing ourselves in their unique traditions and uncovering the shared values that unite us. Along the way, we'll also hear personal stories of faith, celebrating the profound presence of the Holy Spirit in our lives.In this episode, we visit Newman Baptist Church where we cover part of Genesis, discussing the story of Abr...2024-07-051h 41
Eternal ThreadsWho Were The Ancient Gnostic Christians? w/Dr. David BrakkeWelcome to Eternal Threads! 🙏Hosts: Daniel Kline, Emily KlineIn today's episode, we delve into the early formation of Christian ideas by exploring the Gnostics. As more Gentiles began to follow Jesus, the diversity of backgrounds and philosophies among His early followers led to a wide array of ideas. Various philosophers and teachers sought to integrate the story of Jesus into their cultural understanding of the world while unifying these beliefs with their own. Our guest, Dr. David Brakke, will weave this story together, broadening our understanding of this pivotal period and providing gre...2024-06-231h 40
Eternal ThreadsFabric of Faith - Freedom Fellowships - Kent, OHWelcome to Fabric of Faith! 🙏Hosts: Daniel Kline, Emily KlineJoin us on an enriching journey through faith as we launch our Fabric of Faith series!Each Sunday, we'll be visiting Christian churches or other places of worship, immersing ourselves in their unique traditions and uncovering the shared values that unite us. Along the way, we'll also hear personal stories of faith, celebrating the profound presence of the Holy Spirit in our lives.In this episode, we visit Freedom Fellowships where we cover part of Exodus, talk about discipleship and even hav...2024-06-161h 24
WTF! Walk The Floors Podcast- All Things Hospitality TrainingHow to build successful Food & Beverage Operations Inspections (With Cheri Roberts)In the latest episode of our "Inspection Secrets" series, Michele Kline and Stephanie Leger had the pleasure of connecting with Cheri Roberts, Vice President at Kline Hospitality, to discuss her extensive experience in Food & Beverage operations. During the episode, Cheri shared valuable tips she's collected throughout her career in the industry, highlighting the importance of inspections and the secrets to creating successful training programs. Whether you're a seasoned professional or just starting out in the field, this episode is a must-watch for anyone looking to improve their skills and knowledge in Food & Beverage operations. Check out the full episode...2024-02-1523 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingLuxury Service in Hospitality (part 3)This week on our luxury service series, we dive into the intersection of sustainability and health & wellness in the hospitality industry. Our panel of hospitality experts shed light on how luxury hospitality services are incorporating sustainable practices without compromising on the expectations of high-end clients.We also explore notable examples of eco-friendly initiatives within luxury hospitality and the latest trends in luxury wellness services gaining popularity.Brought to you by:Michèle C. Kline, Kline HospitalityStephanie Leger, First Rate HospitalityErika Solano, MBAGeorge Pol...2024-02-0828 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingThe Hospitality Show Mash-UpThe Hospitality Show Mash-Up! Check out our recent experience in Las Vegas. Special Thanks To:Questex | AHLA | The Venetian Las Vegas | TAO Asian Bistro & Nightclub | Michele Kline- Kline Hospitality | Stephanie Leger- First Rate Hospitality | Chip Rogers | Paul Miller | Congresswomen Dina Titus | Kat Cole- Athletic Greens | Kevin Carey #wtfwalkthefloors #hospitalityindustryFollow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/S...2023-08-0211 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingMotherhood in the Hospitality IndustryHAPPY MOTHER'S DAY to all our listeners! This special episode discusses how to make motherhood sustainable in the hospitality industry.Chris Breed, Vice President of Operations at Soleil Management & Yes&, Jaime Miranda, Senior Vice President of Hotel Operations at The Venetian Resort Las Vegas, Sarah Taveprungsenukul, CEO at buku and Michele Kline, President of Kline Hospitality Consulting shed light on how having children changed their way of running their business & life. They discuss how becoming a mother helped them better understand the needs of their staff members, how to adjust & be flexible, and how to embrace...2023-05-1644 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingLoyalty Marketing in the Hospitality Gaming IndustryGuest service experience and loyalty are our favorite topics at WTF! Walk The Floors - All Things Hospitality Training. Now what is loyalty marketing?It is a marketing approach based on strategic management, in which a company focuses on growing and retaining existing customers through incentives. We know that in this day in age, everyone wants to be a part of something special, and EVERYONE wants to be rewarded!For those unfamiliar with this, casino loyalty programs typically provide a membership card swiped at all transactions (casino games, restaurants, stores, hotel stays). The...2023-05-0132 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingBut, what about drapes?While they may look clean they may really need cleaning! We tend to forget to have drapes and sheets as part of our cleaning program, failing to realize all the mighty dust and other yuck they hold.On this episode, Michele Kline and Stephanie Leger chat with drapes expert Ron Shelton from On-Site Drapery Cleaners, who shares procedures, best practices, and some fun stories. Connect with our guest Ron Shelton https://www.linkedin.com/in/ron-shelton-6098121b/Company Website https://www.onsitedraperycleaner.com/Connect with the hosts o...2023-01-0420 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingCreating meaningful connections with our people (With Luke Freeman)Meaningful connections are a vital driver of Team Member engagement. Furthermore, meaningful connections are those that are deemed significant and include mutual respect, trust, interest, positive regard and making the other person feel valued. The key to growing these relationships involves building on elements of honesty and finding commonalities to help create that lasting foundation.In this episode, hosts Stephanie Leger and Michele Kline are joined by guest Luke Freeman from Purpose and Performance Group becomes essential to the conversation. Leadership is a choice; leading our teams with purpose should always be top...2022-12-2736 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingWho should I follow in Hospitality?Persuading our guests to include check-ins or location tags in their travel pictures and videos, and in exchange, offering enticing benefits. Engaging in discussions on posts that promote our hotel's brand. Offering rewards and holding contests. Using social media platform ads to increase visibility and bookings… these are all things we can do to drive our guests. However, how do we drive other professionals today? How do we gain access to best practices and knowledge?The way we receive industry information, trends and best practices these days is not what it used to be. In this ep...2022-12-2018 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingHow to reach to Executive Team LevelAhem!… Emerging Leaders, we are talking to you! The main priority in any hospitality job is to satisfy the customer and make their experience perfect. This is extremely rewarding as an employee, and you will receive numerous opportunities every day to make a customer's day – above all else this feeling is something that you will love! But, how do you continue to make such an impact when you reach the top?On this episode, Stephanie Leger and Michele Kline discuss tips for you to add to your “to-do” list as you climb your way up to the exec...2022-12-2019 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingWhen the WHY is compelling enough, people find the HOW!On this episode, Stephanie Leger and Michele Kline bring #purpose into the picture. Clarity of purpose is not something you often hear when discussing goal-setting. There is a link between knowing WHY we should achieve the goals we set for our operations and intrinsic motivation. It is critical to goal attainment to ensure our team members understand the WHY behind the WHAT!This episode is a little snippet of one of our WTF! Walk The Floors training modules. To learn more about our program, visit https://www.klinehospitality.com/service-page/wtf-walk-the-floors?category=45e5b444-ce80-431...2022-11-2916 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingJumping off the plane with a colorful parachute!" (With Eduardo Duran)As we celebrate Entrepreneurship Month, Stephanie Leger and Michele Kline were delighted to share their stage with Eduardo Duran, President & Founder of Insight Hospitality Solutions. Eduardo shared his story about jumping off that plane and building his own empire.Inspiring, enlightening and filled with insight, this conversation is a must-listen for anyone looking to understand an entrepreneur's world a little better. National Entrepreneur's Month honors people who have built an empire from nothing. Radical inventions by brilliant minds have shaped the way we live today, not to mention our future....2022-11-2222 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingCulture, the heartbeat of any company!In this episode, Michele Kline and Stephanie Leger, dissect what culture means and share tips to create a culture of care! Culture is how you do what you do in the workplace. What sets the tone and keeps people coming back.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more ab...2022-11-2121 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingValet, the REAL first and last impression!" (With Luke Zeysing)Listen to Michele Kline and Stephanie Leger discuss from hydrating to flooding. In this episode, we cover it all. Tips to keep your valet attendants engaged, recruitment, and how to create memorable experiences in the valet world.Our special guest Luke Zeysing from LAZ Parking enlightens our audience with his extensive experience in hospitality.PS: we turn 1 year old today… YAY! Connect with our guest on LinkedInLuke Zeysing https://www.linkedin.com/in/w-luke-zeysing-iii-89963113/Connect with the hosts on LinkedInMichèle Kline https://www.lin...2022-11-0817 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingTips for Halloween, the good, the bad and the ugly!Listen to Michele Kline and Stephanie Leger touch upon all the great (and not-so-great) things that Halloween brings to our resorts and a way to engage with our team and guests.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices2022-11-0813 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingTips for VendorsBut I am an operator, I don’t know how to sell...There is a lot more to being a vendor! If you are a former hospitality professional, who jumped the fence and became a vendor, YOU ARE the secret sauce! When vendors understand what the operator’s needs and wants are, and how their day flows… they are successful. Listen to Michele Kline and Stephanie Leger discuss more about vendors in hospitality.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/s...2022-10-2417 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingWorking in HospitalityIn this episode, Michele Kline and Stephanie Leger discuss the array of skills they learned while working in the hospitality industry. The list is long, from excellent practices to teamwork, and no other industry can teach you what hospitality can.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad...2022-10-2415 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingMental Health Day, Creating AwarenessIn this episode, Michele Kline & Stephanie Leger discuss the importance of understanding what mental health is all about and how to be better prepared to assist those around us who may be struggling. From eliminating stigmas to thinking outside of the box, we cover it all.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ ...2022-10-1320 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingDeath of Daily InspectionsIn this episode, where Stephanie Leger & Michèle Kline discuss their recent travels and those WTF! moments.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.2022-10-1019 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingLas Vegas Community Healing GardenIn this special episode, Michele Kline and Stephanie Leger are at the Legas Vegas Community Healing Garden. In memory of the massacre of October 1st, 2017. A sad episode made with a lot of ❤️. We remember those who lost their lives and those who survived while discussing how our industry was impacted as a result of the largest massive shooting in the history of the United States.An episode about how our industry changed after the massive shooting in Las Vegas that occurred on October 1st of 2017.This episode was recorded at the Las Vega...2022-10-1013 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingHousekeeping Week '22 (at The Boulevard, a Hilton Grand Vacations Club)Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Ema Flores- Director of Housekeeping and Carlo Sidestam - General Manager at The Boulevard, a Hilton Grand Vacations Club.Connect with Guest SpeakerEma Flores https://www.linkedin.com/in/ema-flores-55a13019/Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle...2022-10-1019 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingHousekeeping Week '22 (with Sandra Wild)Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Sandra Wild - Vice President of Hotel Operations at The Venetian Resort Las Vegas.Connect with Guest SpeakerSandra Wild https://www.linkedin.com/in/sandra-wild-0861519/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ ...2022-10-1013 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingHousekeeping Week '22 (with Tahiti All-Suites Resort Las Vegas)Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Erika Sandoval- Assistant General Manager, Eva Rodriguez- Director of Housekeeping, and Tom Price- General Manager at Tahiti All-Suites Resort Las Vegas, Club de Soleil I & II Las Vegas.Connect with Guest SpeakerTom Price https://www.linkedin.com/in/thomas-price-411380114/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline ht...2022-10-1018 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingHousekeeping Week '22 (with Andy Ginsburg)Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Andy Ginsburg, Director of EVS at Resorts World, Las Vegas.Connect with Guest SpeakerAndy Ginsburg https://www.linkedin.com/in/andy-ginsburg-b8187226/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more ab...2022-10-1012 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingHousekeeping Week '22 (with Brianna Moore)Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Brianna Moore, Director of Housekeeping at Four Seasons, Las Vegas.Connect with Guest Speakerhttps://www.linkedin.com/in/brianna-moore-35658b139/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about yo...2022-10-1010 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Phillip Stephenson)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Phillip Stephenson- Assistant Executive Chef at Park MGM at MGM Resorts International.Connect with Guest SpeakerPhillip Stephenson https://www.linkedin.com/in/phillip-stephenson-aa180370/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/St...2022-09-1901 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Greg Chase)Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Greg Chase - Master of Ceremony.Connect with Guest SpeakerGreg Chase https://www.linkedin.com/in/gregjchase/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/...2022-09-1603 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Donald Bowman)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Donald Bowman - Keynote Speaker.Connect with Guest SpeakerDonald Bowman https://www.linkedin.com/in/donald-bo...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/2022-09-1603 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Rich O’Brien)oin Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Rich O’Brien from Xpodigital - Event Sponsor and Supplier of the Year WINNER! Congrats Xpodigital!Connect with Guest SpeakerRich O’Brien https://www.linkedin.com/in/rich-o-br...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.kl...2022-09-1603 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Andre Filosi)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Andre Filosi - GM nominee from Boyd Gaming.Connect with Guest SpeakerAndre Filosi https://www.linkedin.com/in/andre-fil...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.fi...2022-09-1603 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Evan Meyer) Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Evan Meyer - Nominator from Boyd Gaming.Connect with Guest SpeakerEvan Meyer https://www.linkedin.com/in/evan-meye...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.co...2022-09-1602 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Bertha Gutierrez)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Bertha Gutierrez, Housekeeping Star nominee with Aria Resort.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices...2022-09-1602 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Matthew Peskin)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Matthew Peskin - Training & Development nominee with MGM ResortsConnect with Guest SpeakerMatthew Peskin https://www.linkedin.com/in/matthewpe...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://ww...2022-09-1602 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Noretta Griffith)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Noretta Griffith - Training & Development nominee with MGM Resorts.Connect with Guest SpeakerNoretta Griffith https://www.linkedin.com/in/noretta-g...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://ww...2022-09-1602 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Tim Lam)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Tim Lam - Reception Sponsor TISOH The International School of Hospitality.Connect with Guest SpeakerTim Lam https://www.linkedin.com/in/timothymlam/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Le...2022-09-1602 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Eric Robinson)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Eric Robinson - Fresh Air smoking, Safety & Security Award sensors.Connect with Guest SpeakerEric Robinson https://www.linkedin.com/in/eric-robi...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger ht...2022-09-1502 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Alex Canales)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Alex Canales - Board Member, Hilton Grand Vacations.Connect with Guest SpeakerAlex Canales https://www.linkedin.com/in/alex-cana...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.fi...2022-09-1504 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Mary Ann Burns)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Mary Ann Burns - Board Member, Boyd Gaming.Connect with Guest SpeakerMary Ann Burns https://www.linkedin.com/in/mary-ann-...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://ww...2022-09-1502 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Nicole Marshall)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Nicole Marshall - SOTI committee member organizer Board Member, The Seigel Group.Connect with Guest SpeakerNicole Marshall https://www.linkedin.com/in/nicole-ma...Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/St...2022-09-1502 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNHLA SOTI Awards Gala (with Diane Gandy)Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Diane Gandy - President of Nevada Hotel & Lodging Association.Connect with Guest SpeakerDiane Gandy - President https://www.linkedin.com/in/diane-gandy-b517879/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Le...2022-09-1504 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingStars of the Industry AwardsIn this special episode, we share with you a sneak peek of THE industry event of the year in the State of Nevada. The Nevada Hotel & Lodging Association recognizes hospitality professionals for their contribution to the industry. The 11th annual Stars of the Industry Awards gala will take place this Thursday, September 8th, at Park MGM in Las Vegas.Special thanks to Kline Hospitality for being a sponsor of the General Manager Star of the Year and congratulations for being nominated as the Vendor of the Year!Men will look dapper, Women stunning...2022-09-0613 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingWork, work, work... all we do is work, work, work!On this Labor Day weekend, show your team members some extra love. In this episode, hosts Michele Kline & Stephanie Leger discuss why Labor Day was created and what happens in the hospitality industry during that weekend. Some doors close as the season comes to an end, and others open as they kick off in high gear to start their crazy busy days ahead. This episode provides tips and tricks for a successful Labor Day weekend!Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger h...2022-09-0116 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingThe little things make a big difference! Sponsored by ComOpsWith special guest George Polyard, from ComOps, hosts Stephanie Leger from First Rate Hospitality and Michele Kline from Kline Hospitality, take a deep dive into the importance of the guest experience and how the little things our team members do, can make a big impact on our guests.Let this episode serve as a reminder that managing from behind the desk doesn’t allow you to spot/prevent those WTF! moments. PS: Get your steps in by using the stairs and walk the floors!Connect with Guest SpeakerGeorge Polyard https://ww...2022-08-2528 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingIntroduction to International Housekeeping Week...Beyond Pizza PartyInternational Housekeeping Week is about showing appreciation to housekeepers for their hard work. Since 1981, the IHEA, or the Integrated Environment and Health Assessment, officially sponsors the holiday and since then, it has spread globally as a week-long celebration for those who work in housekeeping.Both Stephanie Leger and Michele Kline have a strong background in Housekeeping so it is their mission to make it a BIG deal! In this episode, they introduce us to the history of this international celebratory week and provide some tips on how to prepare for it.Connect with...2022-08-1915 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingOpening & RenovationsEnlightening discussion, loaded with tips that will prepare both leaders or newcomers, to “survive" an opening or a renovation, and still come out on top! After this episode, Michele Kline & Stephanie Leger question if solid communication or having the energy to support extensive hours, is most important during an opening. Special thanks to Peter Curtis from P4L Realty, for sharing your experiences with us! We hope to host you again when we go for Renovations 2.0! Connect with Guest SpeakerPeter Curtis https://www.linkedin.com/in/petercurtis1972/Connect wi...2022-08-1529 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingNight Audit, from Snoozing to ProducingIn this episode, hosts Michèle Kline and Stephanie Leger discuss keeping our Night Auditors engaged. How many times have you walked into a hotel after hours and there was no one to be seen at the front desk? Back in the day, you would ring a bell and someone half asleep would come and “greet” you. Our guests’ expectations are higher these days. Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMic...2022-08-0421 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingAirlines, the not so friendly skiesIn this episode, hosts Michèle Kline and Stephanie Leger address the various areas of opportunity that airlines are leaving on the table when it comes to service failure and guest recovery.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company Links: Michèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices2022-08-0420 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingDemanding Guests to Entitled Club Members… WTF! How to Transition?In this episode, Michele Kline & Stephanie Leger, along with guest speaker Chad Nelson, bring light to the nuances of transitioning from a hotel environment into a country club. This episode is loaded with tips on how to continue to create memorable experiences and stay hospitable when your guests are now members/owners and have a high sense of entitlement. Connect with Guest SpeakerChad Nelson https://www.linkedin.com/in/chad-nelson-a3427b49/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger h...2022-07-2121 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingWhich came first recruiting or ghosting?!Remember the riddle “Which Came First The Chicken Or The Egg”?? We are seriously questioning ourselves here with recruitment and ghosting. Talent Acquisition has changed “traumatically” in the last couple of years. However, there are many behaviors that seem to be repeated no matter the magnitude of the labor crisis we face in the hospitality industry. Watch this episode, where Stephanie Leger & Michèle Kline discuss tips to open up the eyes of all leaders behind their desks serving the recruiting side of this journey we are in. Hoping, they will walk the floors!Connect with the hosts...2022-07-1415 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingHospitality 2.0 at HITECJoin Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Ira Vouk, Founder of Hospitality 2.0Connect with Guest SpeakerIra Voukhttps://www.linkedin.com/in/iravouk/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Vi...2022-07-0712 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingTraknProtect at HITECJoin Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Parminder Batra, CEO of TraknProtect.Connect with Guest SpeakerParminder Batrahttps://www.linkedin.com/in/parminderbatra/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more ab...2022-07-0619 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingXpodigital at HITECJoin Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Rich O'Brien from XpodigitalConnect with Guest SpeakerRich O'Brienhttps://www.linkedin.com/in/rich-o-brien-54817b19/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company Links: Michèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Vi...2022-07-0616 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingSnapfix at HITECJoin Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Paul McCarthy, CEO and Founder of Snapfix.Connect with Guest SpeakerPaul McCarthyhttps://www.linkedin.com/in/paulmccarthyireland/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad...2022-06-2812 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingClean The World at HITECJoin Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Bruce Matthews, VP of Business Development for Clean The World. Connect with Guest SpeakerBruce Matthewshttps://www.linkedin.com/in/brucematthews/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company Links: Michèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/...2022-06-2813 min
WTF! Walk The Floors Podcast- All Things Hospitality Trainingyoutip, I tip, we all tip!Join Stephanie Leger & Michele Kline, along with special guest Sarah Taveprungsenukul, as they talk about the upcoming HITEC Event in Orlando and the innovative cashless tipping solution brought to you by youtip . Sarah tells us about their story, how they solve the growing pain of the evolution of this cashless world we are rapidly going into, and all about their preparation for HITEC next week.Connect with Guest SpeakerSarah Taveprungsenukul https://www.linkedin.com/in/sarahtaveprungsenukul/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/m...2022-06-2424 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingLet's Talk SpaFrom soaking clients and diva clients to clients who cannot relax, in this episode, we cover it all. Join Stephanie Leger & Michele Kline, along with special guest Rose Bauti, as they cruise through their spa experiences while working them or auditing them. If you are a spa lover, you cannot miss this episode!Connect with Guest SpeakerRose Buatti https://www.linkedin.com/in/rose-gugl...https://www.rosebuattistudio.com@rosebuattistudio DM her to order your Gua Sha, a traditional Chinese healing method.Connect with the hosts on...2022-06-1431 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingProud to Celebrate Pride Month!Words cannot describe this episode! We are bringing awareness to all industry leaders! In this episode, Michèle Kline & Stephanie Leger discuss the ups and downs of being part of the LGBTQ+ community. Special thanks to our guests, James Healey, Naomi Ardjomand-Kermani and Robert Geller, for educating and enlightening us all!Connect with Guest SpeakersRobert Geller (He/Him/His) https://www.linkedin.com/in/robertbarrygeller/Naomi Ardjomand-Kermani (They/Them/Their) https://www.linkedin.com/in/ardjomand-kermani/James Healey (He/Him/His) https://www.linkedin.com/in/jameshealey1/2022-06-0747 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingReservations, are you there?!In this episode, hosts Michèle Kline and Stephanie Leger review the reservations department. Our dear Reservations gurus, don’t think we bashed you on this one. Instead, we formally invite you to come on our show and tell us your WTF! story from the other side. Here is your time to claim your power and tell the world, what it means to be in Reservations.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Comp...2022-05-2618 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingWhen Integrated Systems Don’t IntegrateIn this episode guest speaker, Mark Kline from Cisco Systems shares his years of experience integrating systems in the hospitality industry, while educating us through his WTF! moments as he tried to make it all work out. Stephanie & Michèle add their own spice and share tips on what to look out for during the pre-opening stages as well as when transitioning over to new technologies.Connect with Guest SpeakerMark Kline https://www.linkedin.com/in/klinemark/Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Le...2022-05-2433 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingTravel & Tourism, The Good, Bad & The Ugly of Lost LuggageThis episode hosts Michèle Kline and Stephanie Leger celebrate Travel & Tourism Week. The gurus of quality assurance had no choice but to bring to light some WTF! Walk The Floors moments in the travel industry, which by the way tends to forget they are in hospitality as well.Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ L...2022-05-1122 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingMichele's Pet PeevesPet peeves round II. What does Michèle have to say about hers? These two hospitality industry fanatics could talk about pet peeves for days. In this episode, in collaboration with Stephanie Leger, Michèle Kline focuses on her pet peeves in Housekeeping, Engineering/Maintenance, Front Office, Food & Beverage and last but not least, Reservations. Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/s...2022-04-2820 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingStephanie’s Pet PeevesIn this episode, hosts Michèle Kline and Stephanie Leger review Stephanie's pet peeves in five important departments:- Housekeeping- Front office- Maintenance/Engineering- F&B- Reservations Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit meg...2022-04-2116 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingNever Burn Your Bridges!In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC unveils some WTF! stories on never burn a bridge. Bruning bridges in hospitality are bad news. Although it is a big world, the industry IS small and... EVERYONE knows each other.Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more...2022-04-2120 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingWith booze, you loose! With guest speaker Jordan KayserIn this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC takes you through a journey into the Food & Beverage world, specifically focusing on WTF stories associated with turning 21 and being of drinking age. Enlightened by guest speaker Jordan Kayser, F&B Director at AC Hotel Downtown Raleigh operated by Summit Hospitality Group, Ltd., together they share stories, from guests to associates who show no signs of shame.Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedIn2022-04-2131 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingSpring is nature’s way to say let’s party!In this episode, hosts Michèle Kline and Stephanie Leger celebrate making it to a major milestone: Episode 20!! As well, as discuss their stories while walking the floors during Spring Break. From coolers & an excessive amount of guests in one room to the most bizarre questions from guests.Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Lea...2022-04-2125 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingIt wasn't meIn this episode, Michèle Kline and Stephanie Leger discuss their experiences with outside vendors and those WTF conversations figuring out whose job is it?Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more inf...2022-03-3023 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingOOO Handcuffs & Un-Im-PressedIn this episode, hosts Michèle Kline and Stephanie Leger discuss work orders in the hotel guest room.Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.2022-03-3020 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingOregano vs Marjoran & In Da RoomIn this episode, hosts Michèle Kline and Stephanie Leger discuss mix-ups with garnishes and WTF moments inspecting rooms.Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.2022-03-3025 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingTurkey O.D. & Check yourself before you reck yourselfHosts Michèle Kline & Stephanie Leger discuss buffet mishaps and provide tips to hotel leaders on planning ahead for the Thanksgiving weekend. Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.2022-03-3031 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingThe bash was trashIn this episode, Michèle Kline and Stephanie Leger discuss their experiences with Banquets Department. Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.2022-03-3022 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingI saw the signIn this episode, Michèle Kline and Stephanie Leger discuss the importance of correct signage at the property.Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.2022-03-3024 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingAny day now... & Honey, why did you bring the snow chains???!!!In this episode, Michèle Kline and Stephanie Leger discuss stories at the Front Drive during arrival and departure and training tips for your Front Door, Valet & Bellman team. Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com...2022-03-3023 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingRooms are newly remodeled With guest speaker Calvin Tilokee, CHLCIn this episode, Calvin Tilokee, CHLC joins hosts Michèle Kline and Stephanie Leger to discuss the importance of keeping your websites and social media up to date. Company LinksCalvin Tilokee https://www.revparblems.com/ Michèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInCalvin Tilokee https://www.linkedin.com/in/calvintilokee/Michèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn mor...2022-03-3034 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingSelf-care ins't selfish with guest speaker Carlo SidestamIn this episode, Carlo Sidestam joins hosts Michèle Kline and Stephanie Leger to discuss mental health and taking care of your employees.Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect On LinkedInCarlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/Michèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on...2022-03-3021 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingThe power of kindness! With guest speaker Kevin ClarkeIn this episode, Kevin Clarke joins hosts Michèle Kline and Stephanie Leger to discuss "Random Acts of Kindness Day" and our stories displaying the acts of kindness at the hotel.Guest Kevin Clarke LinksCompany https://bettertogethertravel.co/LinkedIn https://www.linkedin.com/in/kevin-p-clarke-jr-7ba89138/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/S...2022-03-3024 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingYou can't cry over spilt milk with guest speaker Natalie PickettIn this episode, Natalie Pickett joins all the way from Australia hosts Michèle Kline and Stephanie Leger to discuss announced inspections and the importance of communication to the team in preparation for the auditor's arrival.Company LinksNatalie Pickett http://nataliepickettmentor.com/Michèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/Connect on LinkedInNatalie Pickett https://www.linkedin.com/in/natalie-pickett-74b00910/Michèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com...2022-03-3026 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingWhen policies slip, it becomes a slippery slope!In this episode, hosts Michèle Kline and Stephanie Leger discuss their WTF stories on uniforms and when policies start to slip.Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for mor...2022-03-3035 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingPutting the"P" in pool for PEOPLE! With guest speaker Dave CampbellIn this episode, Dave Campbell joins hosts Michèle Kline and Stephanie Leger to discuss Pool Operations and motivating the younger generation of employees.Guest Dave Campbell on LinkedIn https://www.linkedin.com/in/dave-campbell-80332540/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company Links: Michèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about you...2022-03-3034 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingInternational Women’s Day! With guest speakers Shondra DeLoach-Perea, MBA, Vice President of Field Services at IGT and Parminder Batra, CEO at TraknProtectIn this episode, Parminder Batra and Shondra Deloach-Perea join hosts Michèle Kline and Stephanie Leger to discuss International Women's Day and break the bias.Connect with our guests on LinkedInParminder Batra https://www.linkedin.com/in/parminderbatra/Shondra Deloach-Perea https://www.linkedin.com/in/shondra-deloach-perea-mba-622637b/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company Links: Michèle Kline https://www.klinehospitality.com/2022-03-3038 minWTF! Walk The Floors Podcast- All Things Hospitality TrainingFrom playing Dr. Phil to kids lying about their ageIn this episode, hosts Michèle Kline and Stephanie Leger have Lonny Wolfe join to discuss housekeeping inspections and how sometimes we need to be Dr. Phil with guests. Guest Lonny Wolfe on LinkedIn https://www.linkedin.com/in/lonny-wolfe-8267b767/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company Links: Michèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/...2022-03-3021 min
WTF! Walk The Floors Podcast- All Things Hospitality TrainingYippie! Annual Review Time- Said No Manager Ever!In this episode hosts Michèle Kline and Stephanie Leger discuss Annual Performance Reviews. Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company Links: Michèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.2022-03-3019 min
Ridge NotesAlice KlineEnjoy listening to the life of a farm wife. This is an excerpt from the journal of Alice Kline dated April, 1942.2022-03-2102 min
Me Myself And RyEpisode 56.2 Christmas With The Kline's (no music)The world premiere of the Yellowstone spin off prequel 1883 starring Tim McGraw. Fun and interesting facts about Christmas. Â Holiday family Christmas traditions. Coming soon to a theater near you my brand new movie Christmas In Camelot. And another great Ry's got 5 on it. Â The #1 Pop Culture Podcast in America for all you guys and gals out there. Â Cold beers, bonus episodes, special guests, and a whole lot more!!
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Send in a voice message: https://podcasters.spotify.com/pod/show/ryan-kline/message2021-12-241h 54Me Myself And RyEpisode 51.2 Quarantine (no music)Finally, I started to binge watch Yellowstone on Peacock. Â The Kline family quarantine experience from 2020. Â The Kline family COVID experience from this past week. Â Best disaster movies of all time. Â And another great Ry's got 5 on it. The #1 Pop Culture Podcast in America for all you guys and gals out there. Â Cold beers, bonus episodes, special guests, and a whole lot more!!
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Send in a voice message: https://podcasters.spotify.com/pod/show/ryan-kline/message2021-11-201h 26
Me Myself And RyEpisode 39.2 Kline's In The Camper Part 8 (no music)It's official. Â The forever Hallmark home has been found. Â The top 5 best breakup songs of all time. Â Preview of next weekend's Labor Day show. Â The #1 Pop Culture Podcast in America for all you guys and gals out there. Â Cold beers, bonus episodes, special guests, and a whole lot more!!
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Send in a voice message: https://podcasters.spotify.com/pod/show/ryan-kline/message2021-08-3038 minMe Myself And RyEpisode 30.2 Kline's On The Ocean Part 7 (no music)Selection Sunday for this week’s Beer Olympics. Top 5 beach movies of all time. I also brought some friends and family along for some pirate mayhem.  The #1 Pop Culture Podcast in America for all you guys and gals out there. Cold beers, bonus episodes, special guests, and a whole lot more!!
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Send in a voice message: https://podcasters.spotify.com/pod/show/ryan-kline/message2021-07-1134 minMe Myself And RyEpisode 27.2 Kline's In The Camper Part 6 (no music)The wife and kids have taken over the podcast. Â The top 5 songs to make love to. Â The #1 Pop Culture Podcast for all you guys and gals out there. Cold beers, special guests, bonus episodes, and a whole lot more!!
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Send in a voice message: https://podcasters.spotify.com/pod/show/ryan-kline/message2021-06-2128 minMe Myself And RyEpisode 23.2 Kline's In The Camper Part 5 (no music)Me and the wife along with our 2 mother's draft our all-time top 5 songs with rain in the title. Â The #1 Pop Culture podcast for all you guys and gals out there. Â Cold beers, lot's of fun, and a whole lot more!!
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Send in a voice message: https://podcasters.spotify.com/pod/show/ryan-kline/message2021-05-3128 minMe Myself And RyEpisode 20.2 Kline's In The Camper Part 4 (no music)The Kline's along with the Fisher-Hime's give our all time top 5 songs with the word summer in the title. Â Cold beers, lot's of fun, and a whole lot more!!
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Send in a voice message: https://podcasters.spotify.com/pod/show/ryan-kline/message2021-05-1728 minMe Myself And RyEpisode 17.2 Kline's In The Camper Part 3 (no music)Oops I ran over the camp owners wheel barrel with my truck. Â The whole family with special guest Brooke Hime draft our all time top 5 favorite movie villains. Â The kids will talk about what they like about vacation and going to the beach. Â Cold beers and juice boxes and a whole lot more!!
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Send in a voice message: https://podcasters.spotify.com/pod/show/ryan-kline/message2021-05-0224 min
Matthew Kline KaderMajor announcement - Matthew Kline Kader calls out Jack PaulIf you love Matthew Kline Kader's music then support the podcast with a 5 star rating and send me a DM on instagram!
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http://instagram.com/shallowking.2020-12-1727 minMatthew Kline KaderFreestyle- The Realest by Matthew Kline KaderIf you love Matthew Kline Kader's music then support the podcast with a 5 star rating and send me a DM on instagram!
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http://instagram.com/shallowking.2020-09-1527 min
MLVC: The Madonna PodcastMadonna, Poetry & Interstellar Travel with Ben Kline
Prepare yourself for an impressive instant this week, when poet Ben Kline joins us on the podcast.
We discuss Ben's Madonna Journey, how he got into writing poetry and he graces us with a very special Madonna-centric poem titled "Waiting for a Drowned World I Find (a Cento)."
Originally from Cincinnati, Ohio, Ben, a lifelong Madonna fan, took up yoga before M made it cool and will fight you over the artistic merit of American Life.
His chapbook SAGITTARIUS A* will be published in fall 2020 by Sibling Rivalry Press.Â
Read more at...2020-08-211h 10
CRE Radio & TV PodcastCreating and Maintaining a Winning Culture in BusinessThe following is an edited transcript of my interview with Adam Ifshin, Founder and CEO of DLC Management, a multi-billion dollar retail real estate developer and management company. My name is Howard Kline. I'm the founder and host of CRE Radio and TV since 2010. I've also been a commercial real estate attorney since 1976 and a commercial real estate agent in New York and Nevada, as well as being a broker in California. For today's podcast, I've dipped into the archives for my 2018 interview with Adam Ifshin at the ICSC 2018 RECON Convention. Honestly, after listening to...2020-01-1342 min
CRE Radio & TV PodcastStatus of the City of Las Vegas Opportunity ZonesI had the pleasure of sitting down with Bill Arent, to discuss what the city of Las Vegas was doing with regard to opportunity zones within the city. Bill is the Director of the city of Las Vegas Department of Economic and Urban Development. In this podcast, Bill and I discuss how the city went from, pre opportunity zone redevelopment plans and incorporated the new tax incentives offered by the Tax Cuts and Jobs Act of 2017 into their new plans to revitalize under capitalized portions of the city. We also discussed some of the projects that are in the w...2019-11-2425 min
Michael and Carrie Kline, Talking Across the LinesThe Spoken History Productions Of Michael And Carrie Kline - By Jean SnedegarThis production, layered with local voices and music, aired on West Virginia Public Broadcasting in 2008 and remains current today. Radio producer Jean Snedegar produced this 15-minute documentary in which Michael and Carrie Kline discuss the power of documenting spoken history through deep listening. For more on the Klines' work visit www.folktalk.org and https://www.facebook.com/klinesacrossthelines2019-09-1715 min
Michael and Carrie Kline, Talking Across the LinesRevelations: A Celebration of Appalachian Resiliency in GLBTQ PeopleRevelations: A Staged Reading Celebrating Appalachian Resiliency in GLBTQ People, was performed for its 17th time in Shepherdstown, West Virginia April 12, 2019 as part of the SpeakStory Series and is presented as part of our Talking Across the Lines podcast. We are available to produce it in your community with a volunteer cast over a fire day residency.
Revelations is a theatrical presentation on Appalachian resiliency in lesbian, gay, bisexual and transgendered people written and produced by folklorist Carrie Nobel Kline, Spring 2001 Rockefeller Fellowship recipient and Scholar-in-Residence at the Center for the Study of Ethnicity and Gender in Appalachia at Marshall...2019-05-091h 40