Shows
AI KnowhowAI Predictions for 2026What exactly is an "AI Control Plane," and why might it become an integral part of your business strategy in 2026? In this episode, Courtney Baker, David DeWolf, and Mohan Rao look around the corner to predict the major shifts coming to the enterprise in 2026. They discuss the move from isolated AI experiments to verticalized systems, the rise of the "AI Control Plane," and whether a Fortune 500 company will finally kill the 40-hour work week. Then, Domo's Chief Design Officer Chris Willis joins Pete Buer to challenge the "magical thinking" that often derails AI adoption. He...
2025-12-0145 minAI KnowhowThe End of Best Practices: Why AI Demands a New PlaybookBest practices once drove growth. But in the AI era, they might be your biggest barrier to progress. Courtney Baker, David DeWolf, and Mohan Rao break down why rigid frameworks like Lean, Agile, and NPS are no match for real-time transformation. They explore how AI is rewriting the rules—and why success now depends on constant reinvention, not static playbooks. David steps into "AI in the Wild" to unpack a headline-grabbing statement from Walmart's CEO: every job—2 million of them—is about to change because of AI. What does that mean for leaders everywhere? Lat...
2025-10-1331 minAI KnowhowCommercial Intelligence in Action: A Deep Dive into the Knownwell PlatformWhat if the biggest threat to next year's revenue isn't churn—but the quiet erosion of loyalty you never saw coming? With 85% of professional services revenue riding on existing clients, old tools like NPS and gut instinct just won't cut it anymore. In this special edition, we're taking you inside the Knownwell platform itself—no roundtable, no guests—just a front-row seat to how real-time commercial intelligence is changing the game. Knownwell Chief Marketing Officer Courtney Baker and Chief Product and Technology Officer Mohan Rao walk through the platform live, showing how executives can go from b...
2025-10-0632 minAI KnowhowThe Middle Management AI CrunchWill AI replace middle managers, or will it make them more human than ever? In this episode, Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao unpack AI's real impact on middle management. Is the leadership pipeline about to be disrupted? Or will we see a resurgence of mentorship, critical thinking, and apprenticeship models? Pete Buer continues his conversation with philosopher, author, and Forbes columnist Dr. Pia Lauritzen. They dive deep into the existential risks of AI and why existential, ethical, and epistemological questions must never be left to...
2025-09-1529 minAI KnowhowFrom Dial-Up Days to Always-on AIAOL finally shut down its dial-up service—but the real story? Many companies are still treating AI like it's 1999. In this episode, the team explores what it takes to move from experimentation to transformation in the age of ambient AI. Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product & Technology Officer Mohan Rao dive into the biggest challenge facing leaders today: AI isn't just a tool—it's becoming the environment we work in. So why are so many organizations still "sneaking downstairs" to test it in isolation? Then, Pete Buer speaks with philosopher Dr. Pia L...
2025-09-0834 minAI KnowhowWhat Does Your Board Want Out of AI?What do corporate boards really want from AI initiatives—and how can executive teams prepare to deliver? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product & Technology Officer Mohan Rao for a revealing discussion on how boardroom expectations around AI have evolved. From ROI to risk and organizational readiness, discover the three big priorities every board member is tracking—and how to ace the conversation before it even starts. Then, Pete Buer interviews David Evans, founder of ArcSyne, about using AI to forecast complex futures. They explore how AI-powered scenario modeling is h...
2025-08-2534 minAI KnowhowPlanning for Q4: Budgeting Your 2026 AI SpendIt's that time again—budget season. But how do you plan AI spending for a future that keeps shifting? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product & Technology Officer Mohan Rao to unpack how leaders can budget for AI in 2026 without wasting spend or missing out. The takeaway? Don't budget for "AI"—budget for solving real business problems. From aligning with KPIs to adopting a 70/20/10 allocation model, they outline how to move from pilots to scalable, ROI-focused AI investments. Next, Pete Buer sits down with Alex Kelleher, CEO of Quantum Rise...
2025-08-1833 minAI KnowhowMaking the Leap from AI POC to AI ProductIt's easy to launch an AI proof of concept. It's hard to turn it into a solution people actually enjoy using and continue to use over the long haul. In this episode, Knownwell CMO Courtney Baker teams up with CEO David DeWolf and Chief Product & Technology Officer Mohan Rao to unpack the real-world challenges of operationalizing AI. From starting with the right problem to mastering change management and workflow integration, they share practical strategies for bridging the gap from prototype to production. Pete Buer kicks things off with a look at a Columbia University/New...
2025-08-1135 minAI KnowhowWhat's New at Knownwell: A Knownwell Product UpdateWhy do firms silently bleed customers, and how can AI help stop it? In this revealing episode of AI Knowhow from Knownwell, CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao lift the curtain on the biggest Knownwell platform update yet. They explore how AI can detect hidden signals across departments, sometimes before the metrics even move, and why ignoring 90% of the noise is just as critical as surfacing the right 10%. Using a playful analogy involving Courtney and Mohan's beloved Oura Rings, the team illustrates how contextual clues in client...
2025-08-0430 minAI KnowhowBuilding a Churn-Proof Relationship NetworkClient churn may be inevitable, but what if your relationships were strong enough to resist it? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to dissect how AI can help build resilient, multi-threaded client relationships. They explore why single-threaded accounts are risky, how AI can map relationship networks, and the ways it enables proactive value delivery through real-time insights and signals. Special guest Matt Stauffer, CEO of Tighten, sits down with Pete Buer to share how professional services firms can responsibly integrate AI. Matt warns...
2025-07-2833 minAI KnowhowGetting Out in Front of the Next CEO AI MemoAnother CEO memo on AI is making waves - this time from Amazon's Andy Jassy, who outlines the tech giant's aggressive AI strategy and hints at workforce reductions. While some may see it as ominous, others view it as a rallying cry for change. The AI Knowhow team dives deep into what this latest corporate proclamation really means. First, NordLight CEO Pete Buer and Knownwell CMO Courtney Baker unpack Jassy's memo, especially its stark honesty about AI's impact on jobs—and what it means for your own upskilling strategy. Then Courtney is joined by Knownwell's CE...
2025-07-2131 minAI KnowhowReinventing Your Business with AIAccenture just rebranded its core services as "Reinvention Services." But is this just corporate posturing or a sign of something bigger happening in professional services? First, Pete Buer returns with a breakdown of the business impact of Accenture's move. He asks: Is AI finally becoming an operating system for enterprises, not just a toolkit? He dives into how Accenture's internal reorganization reflects broader pressures in the consulting industry, including margin compression, commoditization, and the urgent need to differentiate. Knownwell CMO Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product and Technology Officer...
2025-07-1428 minAI KnowhowWhy Hyper-Growth Actually Starts With Your Existing ClientsWhat if your next wave of growth isn't about chasing new logos—but mining gold from the clients you already have? In this cepisode, CMO Courtney Baker challenges the traditional growth mindset with Knownwell's CEO David DeWolf and Chief Product and Technology Officer Mohan Rao. Together, they break down why net revenue retention (NRR) is the real growth lever, especially for professional services firms. They explore the inefficiencies of over-investing in new sales and reveal how failing to rigorously manage and measure existing relationships is holding companies back from true scalability and predictable growth. Meanwhile, Pe...
2025-07-0729 minAI KnowhowLessons Learned from 30 Days of Company-Wide AIWhat happens when you give every employee access to the paid version of ChatGPT? At Knownwell, it wasn't just a tech decision—it was a culture shift. Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product & Technology Officer Mohan Rao explore the real-world implications of a strategic move: providing company-wide access to ChatGPT. They share what sparked the decision and how a structured rollout strategy transformed productivity, communication, and innovation across the team. They also dive into what smart deployment looks like, from setting enterprise controls to embedding AI within your company's OKRs. Pete Bu...
2025-06-2335 minAI KnowhowHow Services Leaders Can Stay Ahead of Client Strategy ShiftsSkating to where the puck will be? Not enough. In professional services, it's all about anticipating where your client—the skater—is headed next. But how do you stay ahead when clients start zigging, zagging, and getting slammed into strategic pivots? This episode of AI Knowhow tackles that challenge head-on. Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack how AI can empower service leaders to become true strategic navigators. They explore why staying close to clients, decoding digital breadcrumbs, and scaling the "trusted advisor" model are e...
2025-06-1635 minAI KnowhowMind the Gap: Closing the Distance Between Service Quality and Service PerceptionYou think you're delivering five-star service—but do your clients feel the same? In this episode of AI Knowhow, Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to tackle the thorny disconnect between service quality and client perception. They explore why perception often outweighs actual performance in professional services, and how leaders can use AI to measure, manage, and close that gap—at scale. Plus, in a clip from a recent Knownwell webinar, Pete Buer illustrates what a fully AI-powered client management operating system looks like...
2025-06-0931 minAI KnowhowAI as Your Digital TwinWhat if you had a digital partner that worked tirelessly, mirrored your work style, and even knew your blind spots? This episode explores the fascinating concept of your AI "work twin"—not a clone, but a true collaborator and digital chief of staff. Knownwell CMO Courtney Baker, alongside CEO David DeWolf and CPTO Mohan Rao, dives into how AI is revolutionizing the workplace—not by replacing humans, but by augmenting them. They unpack what makes an effective AI collaborator, why "training your twin" matters, and how AI tools thrive on manners, tone, and consistency. You'll learn how to o...
2025-06-0236 minAI KnowhowIs Every Company Now an AI Company?The buzz is deafening—every company is now an AI company...or are they? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack whether the AI revolution is as widespread as the hype suggests. They explore what it really means to be an "AI company," why adoption is uneven across industries, and how leaders can move beyond experimentation toward meaningful AI integration. Pete Buer sits down with Max Gabriel, CEO of Augmented AI, in the first of a two-part interview exploring why AI is po...
2025-05-1934 minAI KnowhowWorking with AI: Why Security is a MustAI adoption hinges on one thing: trust. But how do you build it—and more importantly, how do you keep it from breaking? In this episode of AI Knowhow, CMO Courtney Baker teams up with CEO David DeWolf and Chief Product & Technology Officer Mohan Rao to unpack the critical security questions every organization should be asking before deploying AI. They break down the evolving attack surface of AI systems—from prompt injection and data poisoning to model inversion - and explain how to evaluate vendors for their trustworthiness and preparedness. Mohan shares a practical checklist for non-technical lead...
2025-05-0517 minAI KnowhowWorking with AI: How Intelligence Can Make Client Churn a Thing of the PastIs it really possible to eliminate client churn in professional services? Knownwell's CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao dive deep into the myths surrounding unavoidable churn and why too many companies accept it as inevitable. They challenge this mindset, exploring how AI-driven insights can shift businesses from resignation to proactive client retention strategies. Special guest Peter Kang, co-founder of Barrel Holdings, joins Pete Buer for a revealing conversation about "silent churn" — when clients slip away without warning. Kang shares how systems thinking, deeper client engagement, and recognizing early warning si...
2025-04-2832 minAI KnowhowWorking with AI: Striking a Balance Between AI and HumansAs AI becomes more integrated into everyday business and personal life, the biggest question leaders face is: when should we rely on AI and when must the human touch prevail? In this episode, Knownwell CMO Courtney Baker joins CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to explore the fine line between AI augmentation and human intuition. The team uses a recent LinkedIn post from Ethan Mollick as a leaping off point to unpack how leaders can responsibly scale with AI while keeping people empowered, not replaced. In the post, Mollick shares t...
2025-04-2130 minAI KnowhowWorking with AI: What It Means to Be AI DrivenDoes AI represent an extinction-level event for your business? In this episode, we ask the important question: how can your company become the bird, not the pterodactyl, in the age of digital Darwinism? Pete Buer sits down with Wolf Ruzicka, SVP of Strategic Advisory at Solvd and author of AI Driven: Staying Alive in the Age of Digital Darwinism. Wolf lays out a five-step roadmap to move from AI novice to AI-native, including how to reclaim your digital destiny, activate unstructured data, and prepare for generative AI's superpowers. They discuss why executive education is a key barrier...
2025-04-1428 minAI KnowhowJoin Courtney and David LIVE on April 15th!The flowers are blooming, the pollen is popping, and Courtney's wondering why corporate spring break isn't a thing (seriously though). While the AI Knowhow Team hits pause on the regular lineup, they're gearing up for something fresh, live, and full of Knownwell goodness. On April 15th, Courtney Baker and David DeWolf are going live on LinkedIn to peel back the curtain on what's new at Knownwell. If you're a professional services leader - or just someone who wants to ditch the guesswork and start driving business with data - this is your backstage pass to see how...
2025-04-0701 minAI KnowhowThe AI Hackathon PlaybookWant to unlock AI's potential in your organization? Skip the brainstorms and go all in with an AI Hackathon! In this final installment of the Applied AI series, CMO Courtney Baker is joined by CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao to break down why AI hackathons might be your best tool for driving adoption, sparking collaboration, and building lasting impact. Whether you're a tech startup or a professional services firm, this episode gives you the blueprint. Special guest Jeff Gallimore, Chief Technology and Innovation Officer of Excella, shares best practices f...
2025-03-3133 minAI KnowhowApplied AI: Reframing How We Think About AIStill think of AI as just a chatbot? It's time to reframe that mindset. Logan Kilpatrick of Google DeepMind joins the show to discuss the latest advances with Gemini, including long-context reasoning and native multimodal capabilities—and why UX, not chat, is the real frontier in AI. He shares examples from Khan Academy and others that show how smarter, more human-centered experiences are key to unlocking AI's full potential. Logan and Mohan Rao also explore why it's such an exciting time to be working in AI, with developers making groundbreaking discoveries daily, and how the ne...
2025-03-2433 minAI KnowhowApplied AI: Proactive Leadership with AIThe best leaders don't wait for problems to arise - they anticipate them before they happen. But how do you shift from a reactive leadership style to a proactive one? AI might just be the key. In this episode, host Courtney Baker is joined by Knownwell CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao. Together, they explore how AI enables leaders to foresee challenges, manage risks, and reclaim time for strategic decision-making. From AI-driven notifications that predict client or employee concerns to tools that help leaders focus on what truly...
2025-03-1734 minAI KnowhowWould You Rather...? (AI Edition)Would you rather trust an AI decision-making system that's 90% accurate but a total black box, or one that's only 70% accurate but fully explainable? What about AI that predicts your next big revenue stream with 30% certainty versus AI that boosts your operations by 70%? In this special 75th episode of AI Knowhow, we put our panel to the test in an AI-themed game of Would You Rather? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao for a lively debate on AI trade-offs in business. From decision-making transparency to revenue...
2025-03-1033 minAI KnowhowApplied AI: Using AI to Go From Insights to ExecutionYour data is trying to tell you something. Are you listening? AI isn't just about insights. It's about execution. In this episode of AI Knowhow from Knownwell, CMO Courtney Baker is joined by CEO David DeWolf Chief Product and Technology Officer Mohan Rao to explore how AI is reshaping execution in professional service firms. They discuss how AI can move beyond simple automation to orchestrate strategic execution, aligning teams, prioritizing tasks, and ensuring the right work gets done at the right time. Our special guest, Daniel Marcous, Co-founder and CTO of April, sits d...
2025-03-0336 minAI KnowhowAI Hot Takes (2025 Edition)We're turning up the heat once again! After last year's sizzling Hot Takes episode, we had to run it back for 2025. Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product & Technology Officer Mohan Rao to deliver their boldest AI predictions yet. What shifts are coming in AI? Which trends are about to fizzle out? And what might shake up the industry in unexpected ways? In our expert interview segment, Pete Buer sits down with AI and digital transformation expert Dr. Henna Karna, a Harvard Fellow and former Google executive. She shares...
2025-02-2431 minAI KnowhowApplied AI: Turning Data Into Actionable InsightsData is pouring into your business every second, but where are the insights you need to act on it? Just 27% of business executives in a recent Forrester study said their data and analytics projects produce actionable insights. In this episode, we look at how AI can help bridge the gap between the overwhelming amounts of data available today and the actionable intelligence executives need to drive results. Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao kick things off by breaking down the journey from raw data to wisdom...
2025-02-1733 minAI KnowhowApplied AI: Developing Your AI RoadmapWhat does an AI roadmap really look like? And how does a corporate AI roadmap differ from a personal one? In this episode of AI Knowhow from Knownwell, host Courtney Baker is joined by Knownwell's CEO David DeWolf, Chief Product & Technology Officer Mohan Rao, and NordLight CEO Pete Buer to break it all down. First, the team explores how business leaders can chart a clear AI strategy—starting with vision, linking it to business goals, and balancing customer feedback with long-term objectives. David and Mohan share insights on making micro-pivots, avoiding roadmap confusion, and the key decision ev...
2025-02-1029 minAI KnowhowScaling AI: Building the Right AI TeamYou're smart. You know your business cold. But do you know how to build the right AI team? It's harder than it looks, and the old innovation playbook just won't cut it. Pete Buer sits down with Ben Hafele, CEO of Lean Startup and host of The Lean AI Podcast, to discuss how to assemble the right AI team. They explore what skill sets are essential, how to balance technical and strategic talent, and why AI teams need a different structure than traditional innovation groups. As always, host Courtney Baker is joined by CEO David D...
2025-02-0333 minAI KnowhowScaling AI: How AI Can Break Down Silos in Your OrganizationIs your organization held back by departmental silos where the necessary data and information doesn't always flow between them? AI might just be the key to breaking these silos down. Pete Buer kicks things off with an interview featuring Josh Okun, Chief Innovation Officer at Gravity Global. Josh shares how AI is helping global teams collaborate across time zones, optimize creative processes, and foster dynamic relationships within organizations. Discover how his team at Gravity Global leverages AI tools like custom GPTs and RAG to turn static brand guidelines into dynamic resources that streamline decision-making at every level...
2025-01-2731 minAI KnowhowScaling AI: How AI Can 10X Your BusinessWhat if AI could reduce a three-month project to just three days? In this episode, Knownwell CMO Courtney Baker explores how AI is reshaping professional services with the help of CEO David DeWolf, CPO Mohan Rao, and NordLight CEO Pete Buer. Pete sits down with Matt Pasienski, CEO and co-founder of Pact, to discuss AI's evolution from simple tools to intelligent copilots and the rise of autonomous agents. Matt shares insights from his journey as a services CEO and how Pact is building AI-driven project management copilots. They dive into the implications of AI on...
2025-01-2031 minAI KnowhowScaling AI: Using AI to Scale to $250M and BeyondWhat does it take to scale a technology services firm to $250 million and beyond in 2025? In this episode of AI Knowhow, Knownwell CEO David DeWolf and NordLight CEO Pete Buer share invaluable insights from their own journeys of scaling firms to exponential growth. They also explain just how AI is rewriting the rules. David and Pete delve into the challenges that tech service leaders face as they move from linear scaling to a steeper revenue curve. From the hunt for "gold-plated unicorn" talent to managing bespoke and complex delivery models, they unpack the unique obstacles a...
2025-01-1337 minAI KnowhowScaling AI: Why Your Path to Growth Requires Agentic AIAre you ready for AI that doesn't need instructions? And if AI shifts from being an order-taker to an order-maker, what does that mean for how we interact with it? Welcome to 2025! In this special New Year kickoff episode, we dive into the transformative power of Agentic AI, launching the year's first themed series on Scaling with AI. This episode features a compelling discussion with Charlene Li, New York Times bestselling author of The Disruption Mindset and Winning with Generative AI: The 90-Day Blueprint for Success. Charlene talks with Pete Buer about why 2025...
2025-01-0634 minAI Knowhow4 AI Strategies and Tactics to Deploy in 2025What AI strategies and tactics should you prioritize in 2025? And how can executives inspire their teams to embrace AI? In this episode, Knownwell's Courtney Baker is joined by CEO David DeWolf, Chief Product Officer Mohan Rao, and NordLight CEO Pete Buer to outline four key AI strategies every leader needs: adopting an AI-first mindset, fostering human-AI collaboration, leveraging predictive analytics, and prioritizing user experience in AI tools. David, Mohan, and Courtney share actionable insights for embedding AI into your organization's workflows. Special guest Christian Madsbjerg, author and co-founder of the Human...
2024-12-1631 minAI KnowhowPredictions for AI in 2025Did David DeWolf's bold 2024 AI predictions hold up? And what's next for AI in 2025? Join Courtney Baker, Knownwell CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao as they recap last year's forecasts and dive into fresh predictions for the future of AI. From advancements in AI-first enterprise products to the rise of agentic AI, our panel explores what's real, what's hype, and how businesses can prepare. Special guest Andrew Abela, author of Superhabits:The Universal System for a Successful Life and Dean of the Busch School of Business at the Catholic University of America...
2024-12-0939 minAI KnowhowHow LLMs Actually WorkEver wondered what really powers LLMs like ChatGPT, Claude, or Gemini? In this episode, Courtney Baker, David DeWolf, and Mohan Rao are joined by John Fowler (Knownwell's Chief Science Officer) and Ramsri Goutham Golla (Lead Data Scientist) to break down the mechanics of large language models (LLMs) in ways that are accessible and relevant for all professionals, not just data scientists. John and Ramsri help explain how LLMs predict the next word in a sentence, what makes them so powerful, and the role of neural networks and attention mechanisms. They also dive into real-world applications...
2024-12-0235 minAI KnowhowThe Role of Change Management in AIImplementing AI is about more than just adopting technology—it's about bringing people along for the journey. Why is change management a critical competency for successful AI initiatives? How can organizations go beyond early adopters to drive full-scale adoption? And what are the tools and innovations in AI that we're most grateful for this year? Special guest Andrew DeBerry, Knownwell AI Advisory Board member, shares lessons from his work with Google X's Bellwether team, which Time Magazine recently named one of 2024's best inventions. Learn how AI is helping governments manage disaster response and why listening to en...
2024-11-2534 minAI KnowhowExplainable AI vs. Understandable AIEver wonder what the difference is between explainable AI and understandable AI? In this episode, we break it down so you can sound sharp at your next meeting. Host Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao to explore why these terms matter and how they impact AI adoption in business. They discuss the importance of explainable AI for technical insights and regulatory compliance, while highlighting understandable AI's role in building trust and enhancing user experience. Our guest, Dom Nicastro, Editor-in-Chief at CMSWire, shares insights on AI's growing in...
2024-11-1830 minAI KnowhowMaking Decisions at the Speed of AICan a simple update to a 75-year-old decision-making framework give your business an edge with AI? To answer that, Knownwell CMO Courtney Baker, CEO David DeWolf, and CPO/CTO Mohan Rao discuss enhancing the classic OODA (Observe, Orient, Decide, Act) loop with a new step: "Inspect." They explain how "Inspect" can empower companies to evaluate, learn, and refine decision processes in the age of automation, with real-world examples such as autonomous vehicles and medical AI applications. Check out www.knownwell.com/OODAI to download your own copy of the OODAI Loop. Also, Michael H...
2024-11-1134 minAI KnowhowWhy AI May Spell the End of BIAre the days numbered for popular business intelligence tools like Tableau, Power BI, Looker, and Qlik? In this episode of AI Knowhow, we talk about AI's transformative impact on data and analytics, exploring why traditional business intelligence tools may be approaching obsolescence. Knownwell CEO David DeWolf and Chief Product Officer Mohan Rao join CMO Courtney Baker to dive into the ways AI is shaping a new era, moving from static data reporting to dynamic, proactive intelligence that's reshaping business decision-making. They argue that as AI matures, its capabilities in real-time insight and contextual understanding will supersede what B...
2024-11-0429 minAI KnowhowHow Marketing Services Companies are Reinventing Themselves With AIIn the digital age, what does it take for marketing firms to stay ahead? AI Knowhow host Courtney Baker explores this with highlights from an exclusive marketing roundtable featuring insights from Knownwell's Chief Product Officer, Mohan Rao, 2X CEO Dom Colasante, and Cognitive Path co-founder Geoff Livingston. Together, they tackle how AI helps agencies enhance their creativity, gain precise customer insights, and uncover new market opportunities. Later, Pete Buer catches up with Jeff Mason, CEO of Power Digital Marketing, to discuss AI-driven customer experiences and how his team leverages advanced tools to help brands scale effectively. From...
2024-10-2840 minAI KnowhowThe AI Transformation Mandate, Part IIAs AI continues to revolutionize industries, why are so few organizations prepared with AI policies and procedures? And what role should HR leaders play in this transformation? In this second part of AI Knowhow from Knownwell, Chief Strategy Officer Pete Buer and CEO David DeWolf pick up their conversation about AI transformation in middle-market professional service companies. They dive deep into the strategic role HR should play in the next 18-36 months, advising that HR must be involved from the beginning to influence talent management, strategy, and change management. David shares a fascinating story about...
2024-10-2139 minAI KnowhowThe AI Transformation Mandate, Part IAI is reshaping every facet of business—but which departments are least prepared, and what's the biggest challenge CEOs face in leading this transformation? In this special two-part episode of AI Knowhow, host Knownwell CEO David DeWolf chats with Chief Strategy Officer Pete Buer about the AI transformation mandate. They explore the critical role HR plays in preparing for this shift and the challenges middle-market companies face in aligning leadership and vision. Pete shares insights from his research on AI readiness, highlighting the key pain points faced by investors, CEOs, and HR leaders as they navigate this complex transformation....
2024-10-1436 minAI KnowhowWhat Does AI-Powered Commercial Intelligence Look Like?How well are you using all the data flowing through your business? While businesses are familiar with using data from CRM, ERP, and business intelligence tools, Courtney, David, and Mohan explore the untapped power of unstructured data—emails, Slack messages, and Zoom calls. This new era of commercial intelligence uses AI to digest these communication streams and make smarter business decisions. David breaks down the five pillars of commercial intelligence—revenue intelligence, market intelligence, client intelligence, engagement intelligence, and value stream intelligence—while discussing how AI can transform professional service firms. Guest Chris Sorel...
2024-10-0736 minAI KnowhowInside the Knownwell BetaEver wondered how AI can transform commercial intelligence? This week, Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao dive into the release of their AI-powered platform for commercial intelligence, now in private beta. They explore how this technology helps professional service firms improve client satisfaction and prevent surprise churn. David and Mohan kick off with exciting news about Knownwell's recent $4 million seed round, which will accelerate product development. Mohan shares the breakthroughs that have led to the latest beta product, highlighting major improvements in user experience, scoring insights using LLMs, and the platform's r...
2024-09-3031 minAI KnowhowThe Coming Wave of Ambient AIWhat if AI could anticipate your needs without you even having to ask? This episode explores the emerging world of ambient AI and how it will revolutionize business operations. First, Courtney Baker, David DeWolf, and Mohan Rao discuss the shift from AI as a tool you go to, to AI that seamlessly blends into your day-to-day activities—delivering insights and taking actions in real time, all without prompting. Later, Pete Buer talks with AI and innovation keynote speaker Dan Chuparkoff about why AI is like a piñata, bursting with potential once you brea...
2024-09-2331 minAI KnowhowWhere's the VC Money Going in AI?In the second quarter of 2024, a staggering $24 billion in venture capital flowed into AI startups. But where exactly is all that money going, and what does it signify for businesses navigating the AI landscape? Courtney Baker, David DeWolf, and Mohan Rao break down the three major categories where AI investment is focused: vertical AI applications, horizontal AI applications, and AI development infrastructure. David and Mohan highlight why business leaders should care about this surge in funding, emphasizing how it signals the next wave of AI innovation and practical ROI for companies that strategically invest. Also...
2024-09-0933 minAI KnowhowOne Year Later: Looking At What's Changed in AI & BusinessCan you believe it's been a year? AI Knowhow is celebrating its first anniversary, and we're marking the occasion by taking a nostalgic look back at an incredible year of AI insights and innovations. In this special anniversary episode, host Courtney Baker is joined by Knownwell's CEO, David DeWolf, and Chief Product Officer, Mohan Rao, to reflect on the episodes, surprises, and even debates that made the past year so memorable. The trio delves into the unexpected twists in AI's evolution, from the powerful impact of generative AI on software development to the surprising lack o...
2024-09-0229 minAI KnowhowThe Path to AGI and the Business Altitudes of AICan OpenAI's "Five Steps to Artificial General Intelligence" (AGI) be applied to business strategy? We think so—and we're ready to break it down for you. Courtney Baker is joined by David DeWolf and Mohan Rao to delve into OpenAI's recently unveiled five-step roadmap to AGI and compare it with Knownwell's own five altitudes of AI in business. Are we really just at the tip of the spear with AI or are we closer to significant business transformation than we think? Pete Buer speaks with Blake Morgan, customer experience futurist and author of "The Eight La...
2024-08-2636 minAI KnowhowHow to Sell AI to the Rest of Your CompanyHow do you sell AI across a company with a diverse workforce—ranging from the skeptical finance team to the enthusiastic Gen Z in HR? In this episode of AI Knowhow from Knownwell, CMO Courtney Baker is joined by CEO David DeWolf and Chief Technology & Product Officer Mohan Rao to discuss strategies for getting everyone on board with AI, even those resistant to change. First, they dive into the challenges of driving AI adoption, sharing insights on how to identify champions, showcase early wins, and frame new AI initiatives as low-risk experiments. Then, Chief Strategy Of...
2024-08-1935 minAI KnowhowWhat You Need to Know About AI to Use it EffectivelyDo you need to understand backpropagation, K-means clustering, or hyperparameter tuning to lead an AI transformation in your business? Probably not. So, what should you focus on instead? In this episode, David DeWolf and Mohan Rao explore how to think strategically about AI adoption, from identifying your company's pain points to deciding whether to build or buy AI solutions. They also discuss the critical role business leaders play in driving AI projects, emphasizing the importance of focusing on business outcomes rather than getting lost in the technology. Later in the episode, Pete Buer sits down...
2024-08-1231 minAI KnowhowClient Retention and the Performance EconomyIn the evolving landscape of AI, professional service companies face a critical juncture: productize or risk being left behind. But what does it mean to productize services in an AI-driven economy? Join Knownwell's Chief Marketing Officer, Courtney Baker, CEO David DeWolf, Chief Product Officer Mohan Rao, and Chief Strategy Officer Pete Buer as they explore why now is the time for service companies to rethink their models and embrace AI to enhance value and efficiency. Mohan and David delve into the shift from a growth-focused economy to a performance economy and discuss how this shift is pushing...
2024-08-0537 minAI KnowhowHow to Become the AI Early AdopterReady to take the reins and lead your company into the AI era? Our panel discusses the traits of early adopters, the importance of fostering a culture of innovation, and practical steps to get started with AI in your organization. Special guest Can Turan, CEO and founder of Pebbles Ai, shares insights from his journey in automating B2B go-to-market workflows with AI. Can and Pete Buer explore the intersection of AI and business, offering valuable advice for leaders looking to drive AI adoption. In our AI in the Wild segment, Pete brings a...
2024-07-2926 minAI KnowhowUsing AI to Solve Your Commercial Intelligence ProblemHow can businesses ensure customer satisfaction in economic relationships? How can they continually elevate the value they bring? And what if AI could fortify your company's foundational strengths? The answer lies in commercial intelligence. Courtney Baker is joined by Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao. They dive into the transformative potential of AI in solving commercial intelligence problems, highlighting how AI can enhance and augment business processes to sustain and grow economic relationships, making companies more profitable and client-centric. Special guest Dr. Andy Workman, Provost at Widener University, shares insights with...
2024-07-2233 minAI KnowhowStriking the Balance between Creativity, Relationships, and AIEver wondered how AI is reshaping the marketing landscape and the balance between creativity and relationships? In this very special episode, we play a conversation that our very own Courtney Baker had on No Brainer, a podcast hosted by Geoff Livingston and Greg Verdino about marketing and AI. Courtney, Geoff, and Greg explore the balance of AI's capabilities in marketing, discussing the limitations of AI-generated content and the enduring value of human creativity. Hear about the challenges and opportunities for mid-market companies to harness AI, and why it's a moment for these businesses to lean...
2024-07-1550 minAI KnowhowBest of Director's Cuts: Unedited Interviews with AI ExpertsThe dog days of summer are upon us, but we're bringing the heat with fresh content. In this special episode of AI Knowhow from Knownwell, we're airing the complete interviews of two previously aired guest interviews packed with new insights and inspiration. First, tune into Pete Buer's conversation with Katie Taylor, CEO and Co-founder of Narratize. Recently accepted into NVIDIA's inception accelerator program, Katie shares her journey in building Narratize, a trusted generative AI co-author designed to accelerate market fit for innovative enterprises. Learn how Narratize is revolutionizing communication across functional areas, creating high-impact stories in 20 minutes...
2024-07-0838 minAI KnowhowClient Retention in the Age of AIHow can professional services companies start utilizing AI to keep their customers coming back? Recently, Knownwell CEO David DeWolf was joined by Tercera CEO Chris Barbin and DCM Insights Founding Partner Ted McKenna to dive into the stats on customer loyalty in B2B services and offer up some answers. Download the new client retention playbook with three proven strategies to retain customers at Knownwell.com/playbook. Watch this episode on YouTube: https://youtu.be/c5N9x_IyS8E Sign up for Knownwell's beta: www.knownwell.com. AI Knowh...
2024-07-0152 minAI KnowhowAI & The Future of WorkSteve Jobs once called the computer the "bicycle for the mind." What should we call AI? The Ferrari? Fighter jet? Maybe even the flying car? In this episode, host Courtney Baker, along with Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao, dive into the transformative power of AI and its impact on the future of work. Our panel discusses the exciting yet daunting concept of AI as a second brain and the ethical considerations that come with it. How will AI elevate human potential and reshape the workplace? David and Mohan share their i...
2024-06-2433 minAI KnowhowThe Rise of the Chief Experience Officer?Customer acquisition costs are rising, and marketing budgets remain flat. But does that mean fewer customers? Not if the Chief Experience Officer and AI have a say. In this episode, CMO Courtney Baker is joined by Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao. They delve into how AI is transforming customer growth strategies, discussing why AI is crucial for proactive customer success and personalized experiences at scale. They also explore the emerging importance of the Chief Experience Officer in this AI-driven landscape. Our special guest, Daniel Salvato from NewSpring Capital, sits down...
2024-06-1731 minAI KnowhowEverything Executives Need to Know About AIWhat are the most critical things for executives to know about AI? How can leaders stay current on all the most impactful developments in this space when it's moving at the speed of light? Join host Courtney Baker and Knownwell's top executives—CEO David DeWolf, Chief Product Officer Mohan Rao, and Chief Strategy Officer Pete Buer—as they delve into the essential AI knowledge every leader needs. They revisit the concept of building an AI-literate leadership team and expand on creating an AI-ready culture across the entire company. Discover strategies for fostering a culture of innov...
2024-06-1033 minAI KnowhowWhy NPS and CSAT Hurt More Than They HelpIs the Net Promoter Score (NPS) still relevant today? In this episode of AI Knowhow, we dive deep into why this 20-year-old metric might be outdated and how AI can revolutionize customer satisfaction. Courtney, David, and Mohan discuss the limitations of NPS and CSAT scores, revealing how AI provides more accurate and dynamic ways to gauge customer happiness. Discover how AI can offer real-time insights into customer sentiment, leading to smarter decisions and better customer relationships. We also hear from Doug Meiser of AMEND, who shares practical examples of how AI is driving operational excellence...
2024-06-0331 minAI KnowhowSeparating AI Hype from AI HopeIs AI poised to solve all of humanity's problems or are we headed for a tech-driven catastrophe? In this episode of AI Knowhow, we dive into the polarizing world of AI hysteria to separate the hype from the hope. Courtney, David, and Mohan break down where AI has been overhyped and where genuine hope lies. They discuss the foundational models in AI, the future of AI hardware, and the realistic applications of generative AI. David also shares insights on the potential of AI to transform enterprise operations, focusing on collaboration and knowledge management, while Mohan ex...
2024-05-2732 minAI KnowhowHow Knowledgeable is Your Executive Team on AI?What's the number one AI skill you can implement today? How can you ensure your executive team is up to speed with AI advancements? First, Courtney, David, and Mohan revisit the topic of gauging your executive team's AI IQ and discuss the significance of both top-down and grassroots efforts in driving AI adoption. They provide practical steps for maintaining momentum and fostering a culture of experimentation and innovation. Next, Pete talks with Karen Posey about the mindset CEOs need for AI success. Karen shares insights on the challenges and opportunities of integrating AI into business s...
2024-05-2033 minAI KnowhowAI for All: Getting the Benefits of AI to Main StreetHow can we ensure that employees, not just Wall Street, benefit from the productivity and efficiency gains of AI? And which one of us at Knownwell has very strong feelings about why a shift to a 32-hour work week would actually be a bad thing? To help us answer these questions, this episode starts with a lively discussion between Knownwell's Courtney Baker, David DeWolf, and Mohan Rao. They debate a recent bill proposed in the US Senate that suggests AI productivity gains should enable a 32-hour work week (as opposed to the traditional 40). Spoiler alert...
2024-05-1328 minAI KnowhowAI and the Science of SalesHow is AI going to change the world of B2B sales? And if sales reps today only spend 28% of their time selling, where do they spend the other 72%? In this episode, the team talks about how AI intersects with sales and how you can leverage it in your business. First, Courtney welcomes Mohan to the show for another edition of "AI Mythbusters". Today's topic: AI is relatively new. Mohan has some strong feelings about it. After that, Courtney, David and Mohan are joined by special guest, Andre Yee from Tiga AI. They ex...
2024-05-0637 minAI KnowhowUsing AI to Understand Why You're Losing ClientsEverybody knows it's cheaper to keep a client than gain a new one. So how can AI ensure that you keep them? And what if AI could also give you early warning signals that a client is at-risk? Spoiler: It can. Courtney, David, and Mohan have a conversation about client retention and the opportunities available for business to keep the clients they have. (They also talk about Chik-fil-A more than once.) Also, Pete speaks with Noah Curran of Monkedia about why winning the right customers is one of the real keys to cus...
2024-04-2928 minAI KnowhowMaking Space for AI in the EnterpriseHow is AI different from previous flashes in the pan like Google Glass, VR, or the Metaverse? And how can anyone find time for new AI initiatives on top of everything else already on their plate? Courtney, David, and Mohan discuss how businesses can strategically integrate AI to enhance efficiency and stay competitive despite the daily operational whirlwind. After that, Pete speaks with Narratize's Katie Taylor about tangible ways generative AI can actually give you more time back in the day. All that PLUS we debut a new segment: AI Mythbusters! Sig...
2024-04-2229 minAI KnowhowHow Clean Does Your Data Have to Be to Utilize AI?Today's episode not only unpacks how clean your data has to be, but also emphasizes that you can't let perfection be the enemy of good enough. So, like most things, there are a lot of angles to consider, but that's why this episode is here for you. Courtney, David, and Mohan explore how businesses can navigate data cleanliness beyond the traditional data stack approaches. They argue for the importance of operationalizing data swiftly and efficiently, bypassing extensive normalization efforts. Also, Pete speaks with Jon Gillham from Originality.AI about the risks and rewards of using...
2024-04-1529 minAI KnowhowHow AI Can Help You Compete at a Higher LevelCan AI help you punch above your weight more easily than ever before? Courtney, David, and Mohan discuss how AI can be a game-changer for small and medium-sized businesses, allowing them to compete more effectively against larger providers. They stress the importance of leveraging AI to automate operations and strategic knowledge work that was previously challenging for smaller businesses. After that, Pete speaks with futurist Aaron Linne (AI Producer) about the future of AI in business as well as what, exactly, a futurist is. All that PLUS... the news. This week, Courtney and P...
2024-04-0828 minAI KnowhowLearning from Past Disruptions to Predict the FutureThey say that history repeats itself. Well, that is especially true in business and innovation. In this episode, we explore what business leaders can learn from past technological disruptions and business failures. Courtney, David, and Mohan tackle companies including Blockbuster, Kodak, and Nokia and pinpoint what they missed and how you can avoid paying a similar price with your business. After that, Pete speaks with Full Focus Founder and Chairman Michael Hyatt. Michael's experience leading Thomas Nelson Publishers through the transition to digital provides listeners with useful insights as our world is being shaped by...
2024-03-2531 minAI KnowhowHow Business Models are Changing Due to AIHow is AI going to fundamentally change the way companies conduct business? How should you be thinking about the evolution of your company's own business model? To help us answer these important questions, Courtney, David, and Mohan discuss the potential disruptions brought about by AI, which might ultimately change business models or entire industries. They also explore the distinction between a change in model and a change in strategy, using Google as an example. After that, Michelle Swan from Tercera joins Pete Buer to discuss how they are examining AI opportunities for both...
2024-03-1832 minAI KnowhowHow AI Will Change Cross-Functional WorkKnownwell CEO David DeWolf likes to point out that 80% of our workday is consumed by cross-functional collaboration. In this episode, we explore the impact that AI will have not only on how we spend our time at the office but also on who we work with and how we collaborate. Courtney Baker leads a panel with David DeWolf and Mohan Rao on AI's impact on cross-functional collaboration, talent acquisition, and knowledge management. After that, Pete Buer speaks with Brill Media's Robert Brill about how his company uses AI for some of their work with clients. ...
2024-03-1132 minAI KnowhowOur Hottest Takes on the Future of Business & AIIn a special (and very spicy) episode, the C-Suite team at Knownwell gets together to share their personal favorite hot takes about AI in the business world. Which of the FAANG stocks does David DeWolf think will see a decline? What percentage of AI transformation projects does Pete Buer believe will ultimately fail? How many winners and losers does Mohan Rao foresee emerging in our new AI age? How much time does Courtney Baker predict AI will actually save us in 2024? And, in perhaps the spiciest take of all, what are Google's Gemini's thoughts on all of this?
2024-03-0439 minAI KnowhowBreaking Down the State of Generative AI in 2024Developers using an AI copilot can now write code more than two times faster those who don't use AI assistance. Multimodal AI will soon become so commonplace that it essentially becomes table stakes. And there's a rapidly growing wave of AI companionship among younger generations as statistics show we're in the midst of a loneliness epidemic in the US. How should business leaders look at these trends and the many more that are covered in CB Insights' exhaustive report on 2024 generative AI predictions? Courtney Baker, David DeWolf, and Mohan Rao dive into this meaty, 112-page...
2024-02-2631 minAI KnowhowHow to Make AI the Ultimate Multiplier for Your BusinessAs a leader in your organization, you need to understand a simple point: AI can exponentially enhance operationall efficiency which, in turn, will boost productivity, increase profits, and foster innovation. If you're not sure how to get started in using AI within your own company, then this is the episode for you. Knownwell's Courtney Baker, David DeWolf, and Mohan Rao talk about how AI can be the ultimate multiplier in your organization. They also reflect on how we can apply the lessons of past technological revolutions to this moment. After that, Pete Buer sp...
2024-02-1928 minAI KnowhowWhat Does an AI-Enabled Company Look Like?What makes an AI-enabled company different from companies that aren't yet using AI? What benefits do leaders stand to gain if they do enable their business with AI? David DeWolf, Mohan Rao, and Courtney Baker discuss the possibilities and responsibilities of an AI-enabled business. Then, Dmitry Shapiro, CEO of YouAI, joins Pete Buer to discuss his company's product, Mind Studio, and how it's democratizing access to developing AI applications. As a special treat, Courtney tells Mohan and David how they did in last week's "Guess the Number of Times AI is Mentioned During Q...
2024-02-1231 minAI KnowhowThe AI Advantage: Redrawing the Map of Business SuccessWhat makes harnessing the power of AI in the near term all but an imperative for executives? How is the disruption artificial intelligence is bringing about different from the digital transformation we've seen impact so many industries in the last several decades? This episode of AI Knowhow looks at the rapid adoption of artificial intelligence we've experienced in the last year and how the adoption curve from exploration to ROI seems to be even more collapsed than those in previous periods of technology disruption. David DeWolf, Mohan Rao, and Courtney Baker discuss whether we've reached...
2024-02-0532 minAI KnowhowLeading Through a Professional Services AI TransformationWhich industry gets the award for the most challenging one when it comes to client retention? And how can AI help with client retention in professional services and beyond? This episode of AI Knowhow touches on those questions and more. David DeWolf, Mohan Rao, and Courtney Baker discuss the role that AI can have in helping professional services organizations A) gain a deeper understanding of all the various signals impacting and showing client satisfaction and B) help leaders keep their finger on the pulse of client satisfaction as their organizations scale from the $10M-$20M in annual...
2024-01-2930 minAI KnowhowAdding AI to Your C-Suite: Introducing Knownwell Client IntelligenceAre you ready to add an AI-powered digital executive to your C-Suite? What problems would it help solve? And how would you even know if you needed one? This episode is all about introducing Knownwell Client Intelligence, an AI-powered product we're building to help professional services companies derive greater insights from the natural communication flows and structured data in their business. The aim of Knownwell Client Intelligence is to help executives get smarter about utilizing their existing data and information to drive client retention. Research has shown that companies can increase profitability by up to 91...
2024-01-2228 minAI KnowhowBoardroom Challenges in 2024 - and How AI Can HelpWhat are some of the biggest challenges executives and board members will have to work through in 2024? How can AI help business leaders at the highest levels solve some of these challenges as they navigate their organizations through unprecedented change? This episode explores some of the toughest questions executives have to address. Courtney Baker, David DeWolf, and Mohan Rao engage in a wide-ranging discussion that covers the deluge of data companies now have to sift through to find insights, the increasing difficulty of client retention in a world where choice is more abundant than ever, and the...
2024-01-1529 minAI KnowhowAI Opportunities and Threats in 2024It's a brand new year and AI is only going to become more important to you and your business. How can you capitalize on the opportunities that AI affords while also negating the threats? In this episode, Courtney Baker has an in-depth conversation with Knownwell's David DeWolf and Mohan Rao about the full spectrum of AI opportunities and threats. After that, Pete Buer speaks with Kastle Systems CEO Haniel Lynn about how to choose the right AI opportunities to pursue. And, of course, Courtney and Pete keep you up-to-date on all the latest news in b...
2024-01-0829 minAI KnowhowReflections on Man and Machines | A Conversation with Christian MadsbjergIn this special episode, we're playing the entire conversation between Pete Buer and Christian Madsbjerg, author of the new book, Look: How to Pay Attention in a Distracted World. This is a perfect interview for this week between Christmas and New Year's Day as it asks us to think critically about both machines and humanity itself. What makes humans human in the first place? How does human philosophy shape our understanding of the world? What is the nature of machine intelligence? All of those questions and more are discussed in this engaging conversation. Programming note: ...
2023-12-2521 minAI KnowhowWhat it Means to be Human in the Age of AIAs we enter the Age of AI, it's important to stop and a simple question: What does it actually mean to be human in a world of artificial intelligence? We attempt to provide some perspective on that very big idea. First, Courtney Baker speaks with David DeWolf and Mohan Rao about the human requirements for leadership and the ways in which human intelligence excels in a social world. After that, Pete Buer speaks with Christian Madsbjerg about his new book, Look: How to Pay Attention in a Distracted World. Christian discusses the importance of attention a...
2023-12-1827 minAI KnowhowPredictions for AI in 20242023 has undoubtedly been a massive year for the advancement of AI. Technology giants from Amazon to Google to Microsoft are racing to unveil their AI products and features faster than the others. ChatGPT has more than 100 million users just over a year after being launched. With all that has happened in the last year in the AI space, what could 2024 have in store? That's the topic of conversation on this episode of AI Knowhow. Knownwell CEO David DeWolf and Courtney Baker forecast what they see as some likely scenarios for 2024 (and David even answers what he doesn't...
2023-12-1129 minAI KnowhowAI as a Strategic Operational PartnerMost of what's happening in the workplace with AI today happens at the execution level. Content writing and code writing are two prominent examples of execution tasks that AI has greatly impacted already. What's the next frontier for AI, and why does it hold even greater promise for businesses? This episode dives into what the next frontier of AI for businesses will be: moving up a level to the operations layer of a company to drive smarter decision-making and reduce the overhead of cross-functional collaboration. David DeWolf and Courtney Baker dive deeper into the concept...
2023-12-0428 minAI KnowhowAre AI & ROI Incompatible?At a recent conference, one OpenAI executive recently said that their company is not really seeing other businesses' leaders looking for ROI from AI yet. David DeWolf and Courtney Baker were at that conference and have been holding off on talking about it until they could loop Mohan Rao in for a lively debate on whether or not it's true. Also, in our special breaking In The News segment, Courtney and Pete Buer breakdown some of the week's top news, including the week-long saga of Sam Altman's full circle turn as CEO of OpenAI, as covered by W...
2023-11-2731 minAI KnowhowThe Wave of AI Disruption in Professional ServicesOut of all the industries that will be disrupted by AI, which one stands to be disrupted the most? And what are the implications of this disruption for knowledge workers and the companies that employ them? Courtney Baker and Knownwell CEO David DeWolf discuss the implications of a recent study from Bain that found that 41% of labor time in the Professional Services industry can be automated using Generative AI. Also, Pete Buer talks with Scott Varho about Enterprise Generative AI and how organizations can accelerate innovation cycles using AI. And, of course, Courtney an...
2023-11-2029 minAI KnowhowHow to Prioritize AI-Related OpportunitiesOut of all the areas where you could apply AI in your business, where should you? How do you prioritize the most important initiatives that will have the greatest impact on your business? For CEOs and other leaders trying to figure out exactly how and where their companies should be utilizing AI, it can be hard to pinpoint which opportunities they should pursue and which are most likely fool's gold. In this episode, David DeWolf, Mohan Rao, and Courtney Baker provide some proactive tips leaders can use as they survey the business landscape to determine...
2023-11-1327 minAI KnowhowThe Different Altitudes of AI in Business Most people are familiar by now with how AI can be used to accelerate work as diverse as software development and performing medical research. Much of this work takes place at the individual contributor level, or operational aspects of a business. What is lesser known, and what we believe we are on the cusp of understanding, is how AI can aid leaders in managing their companies at higher altitudes of business — such as operations, strategy, and ideology. This episode attempts to help understand that. This week's panel features Courtney Baker, David DeWolf, and Mohan Rao pro...
2023-11-0629 minAI KnowhowBuilding the Data Foundation For AIDo you have the right data foundation in place today? Is your data accurate, accessible, and secure? And what other questions should executives be asking of your technology leaders to ensure you have the right data foundation in place for this transformational moment? In this episode, we answer all of those questions. First, our panel of David DeWolf, Mohan Rao, and Courtney Baker talk about the importance of having the right data foundation in place. After that, Pete Buer speaks with Airbnb's Mitesh Mangaonkar about the cornerstones of building a data foundation using AI.
2023-10-3029 minAI KnowhowReimagining How Your Company Creates ValueAI can fundamentally change the way that your business operates. With the right vision and planning, those changes to your business will translate into value for your customers. That's always good for business. In this episode, we explore how leaders can identify value streams and then use AI to optimize them. First, the panel talks about how companies deliver value and unpack the concept of value streams. Then, Pete speaks with Gregory FCA Public Relations' Greg Matusky about his experience using AI to completely reimagine the way his PR company creates and delivers value. Finally, C...
2023-10-2329 minAI KnowhowThe Rise of the CHROMany leaders view the AI transformation as an opportunity for the CTOs and CIOs of the world to drive strategy and implementation. While technologists certainly have a big part to play in determining how to get the most impact out of AI, this is really a time for non-technologists like Chief Human Resource Officers to make their mark in how AI is leveraged within their organizations. In this episode, Knownwell's David DeWolf talks about how CHRO's are uniquely qualified to become "Chief HumAIn Officers". Also, Compensation Tool's Justin Hampton talks about how AI is about to revolutionize...
2023-10-1626 minAI KnowhowHow the Shift from a Growth to a Performance Economy Impacts Your BusinessThe AI transformation that's upon us is impacting businesses of all shapes and sizes in profound ways, with even greater impacts on the horizon. One of the most profound ways AI will impact businesses is changing the focus of executives and company leaders from a growth-at-all-costs mentality to one where operational excellence, productivity, and efficiency rule the day. To help us understand all of this, Knownwell CEO David DeWolf joins Courtney Baker to share his thoughts around why this shift is happening at the perfect time, how the obsession with growth actually led us to...
2023-10-0927 minAI KnowhowTop 3 AI Concerns PEs Have for Their Portfolio CompaniesWe delve into the concerns of private equity leaders regarding AI use in their portfolio companies. Join Knownwell's David DeWolf, Courtney Baker, and Mohan Rao as they discuss who is best suited to spearhead AI initiatives in your organization. Lee Garber of NewSpring Capital stops by to talk with Pete Buer about where, on the metaphorical football field, he sees companies in terms of their ability to use AI technology to drive value. And, in the news segment, Courtney and Pete dig into stories about Generative AI and how AI is being used to improve...
2023-10-0227 minAI KnowhowThe Top 2 Questions Companies Should Be Asking About AIIn a world brimming with questions about AI, which two stand out as the most crucial for business leaders? In this episode, the AI Knowhow team zeroes in on these pivotal questions, guiding executives on how to leverage AI's full potential for their businesses. Join Knownwell's Courtney Baker, David DeWolf, Mohan Rao, and Pete Buer as they tackle these two questions and dissect the week's AI headlines, translating them into actionable steps for the C-suite. Also, Pete sits down with Andre Yee. Andre founded the account-based marketing technology company Triblio, which he sold to IDG...
2023-09-2528 minAI KnowhowBuilding an AI-Literate Leadership TeamAre you ready to lead your company into the future with confidence and foresight? In our first episode of AI Knowhow, we start to unravel all of the potential mysteries of adapting to our new AI era. First, Host Courtney Baker is joined by Knownwell executives David DeWolf and Mohan Rao to talk about how to assess your organization's readiness for AI transformation in seven distinct areas. After that, AI and cybersecurity expert Andrew DeBerry speaks with Knownwell's Pete Buer about the importance of strategic leadership and utilizing unique data in adopting AI in businesses. Andrew also t...
2023-09-1826 minAI KnowhowIntroducing AI Knowhow - Your New AI Business PodcastAI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision. Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric...
2023-09-1303 min