Shows
The Full Desk ExperienceKortney Harmon Keynote | The Elite Recruiter- Selling Less, Winning More: The Power of Intentional Relationships in StaffingWhat if growth in 2026 isn’t about doing more — but choosing better? In this keynote from Benjamin Mena’s Elite Recruiter Sales & BD Summit, Kortney Harmon reframes what winning looks like in today’s staffing market.In this episode, you’ll hear insights from Kortney Harmon’s keynote at Ben Mena’s Sales and BD Summit, where she explores why narrowing focus, redesigning revenue strategy, and protecting the right relationships are critical in today’s staffing market. As sales cycles lengthen and effort becomes more expensive, Kortney breaks down how intentional account selection, system alignment, and leadership judgment can eli...
2026-02-1957 min
The Full Desk ExperienceFDE Express| Eight Signals Redefining Recruiting Leadership in 2026Is the recruiting industry actually changing—or simply recalibrating? Kortney Harmon cuts through the noise to examine what’s really shaping recruiting leadership as firms look toward 2026. Rather than chasing headlines or hyped predictions, this Express episode outlines eight quiet but powerful signals emerging from real conversations with owners, operators, and executives. Kortney explores why relationships are becoming strategic again, how discipline is replacing tech accumulation, and why AI is shifting from competitive advantage to expected infrastructure. The conversation reframes growth around sustainability, trust, and clarity—highlighting the rise of operator-strategists, the redefinition of candidate experience, and the identity questi...
2026-01-2211 min
The Full Desk ExperienceFDE Express | The Submission Black Hole: How Broken Processes Are Costing Recruiting Firms MillionsWhat happens when candidate submissions disappear—and no one can explain why? In this FDE Express episode, host Kortney Harmon breaks down how undefined submission processes quietly drain revenue and momentum.Drawing on real-world audits, Kortney reframes failed submissions as an operational issue, not a recruiter problem. She outlines how inconsistent formats, missing follow-up, and lack of visibility create a costly “figure it out” tax—and what a revenue-protecting submission framework actually looks like.Key Takeaways• Why submissions are as revenue-critical as invoicing• The hidden cost of lett...
2025-12-2320 min
The Full Desk ExperienceKortney Harmon Keynote | The Elite Recruiter - Reimagining Recruiter Roles: Shifting Metrics in the Age of AutomationIn this episode, Kortney Harmon and Chris Hesson join Benjamin Mena on The Elite Recruiter Podcast to examine how AI agents are reshaping the recruiting workflow and challenging the traditional KPIs many teams still rely on. They explore why sourcing is shifting, why volume-based activity metrics no longer reflect real performance, and how automation is redefining the recruiter’s day-to-day responsibilities.Kortney and Chris break down how AI agents now support sourcing, research, data cleanup, enrichment, and workflow execution—returning hours each week while exposing the widening disconnect between legacy activity tracking and modern recruiter impact. They also...
2025-11-251h 07
Game Changers - Athlete EditionConfident or Competitive? Mastering the Game-Changing MindsetShow Notes:
In this episode of Game Changers - Athlete Edition, hosts Kortney Harmon (former Division 1 softball pitcher and high-performance business coach) and Julie Jones (Hall of Famer, former Division 1 head coach, and mental performance coach) dive deep into the realities of confidence for athletes at every level. Whether you’re a young travel player or a seasoned pro, confidence isn’t just a “beginner’s issue”—it’s something we all wrestle with.
Are you waiting to feel confident before you compete or perform at your best? Julie and Kortney break down why confidence is a feeling, whi...
2025-09-2647 min
The Full Desk ExperienceIndustry Spotlight | Maximizing AI ROI in Recruiting: Efficiency, Upskilling, and Competitive Advantage with Lauren JednatWelcome back to another episode of The Full Desk Experience! In this Industry Spotlight, host Kortney Harmon sits down with Lauren Jednat to unravel the true impact of AI sourcing agents on the recruiting world. With tales from the trenches and insights from daily conversations with recruiting leaders, Lauren and Kortney dive deep into how AI is augmenting—not replacing—the human touch in staffing. From slashing hiring costs and boosting efficiency to shifting recruiter roles from repetitive sourcing to building strategic relationships, you’ll hear how the old ways of recruiting aren’t keeping up and why embr...
2025-08-0735 minGame Changers - Athlete EditionThe Secret to Youth Sports Leadership: Why Helping Others Beats Winning Every Time - Part 2Game Changers: Athlete Edition - Episode Show Notes
The Secret to Youth Sports Leadership: Why Helping Others Beats Winning Every Time - Part 2
Hosts: Kortney Harmon & Julie Jones
Guest: Dr. Jason Ronai
Episode Type: Part 2 of Leadership Discussion
Episode Overview
In this powerful continuation of our leadership conversation, Dr. Jason Ronai joins hosts Kortney Harmon and Julie Jones to dive deep into what real leadership looks like in youth sports. This isn't your typical leadership discussion - it's a research-backed exploration of how helping others becomes the foundation of authentic leadership development.
Key Topics...
2025-07-1843 minGame Changers - Athlete EditionFrom NFL to Bobsled: Michael Blair on Confidence, Coaching, and Building WinnersIn this powerful episode of Game Changers - Athlete Edition, hosts Kortney Harmon, Julie Jones, and Courtney Harmon sit down with Michael Blair—former NFL player, bobsledder, actor, keynote speaker, coach, founder of 9010 Sports Bobsled Team, and recipient of the Presidential Lifetime Community Service Award. Michael shares his extraordinary journey through professional football, the icy tracks of bobsled, and his current work shaping the next generation of athletes through his innovative sports and vocational academy.
Listeners will learn:
Why coaching is less about telling and more about listening—and how that fosters true development
Th...
2025-05-161h 07Game Changers - Athlete EditionUnlocking the Athlete's Inner Drive: The Importance of the Why - Part 1 of 2In Episode 3, Part 1 of "Game Changers - Athletes," hosts Kortney Harmon and Julie Jones dive into the transformative power of understanding the "why" behind athletic pursuits. The episode explores Simon Sinek's Golden Circle, focusing on the importance of identifying intrinsic motivation. As parents and coaches, guiding young athletes to uncover their deeper purpose can positively impact their performance and enjoyment of the sport. The discussion touches on valuable tools, like the "Five Whys" method, to help young athletes and their supporters navigate their personal and athletic journeys. Julie and Kortney share personal experiences, expert insights, and practical advice for...
2025-03-2836 min
Game Changers - Athlete EditionManaging Youth Sports Pressure: A New PerspectiveWelcome to the first episode of "Game Changers Athlete Edition" on the My Space podcast. Today, our hosts, Kortney Harmon, a former Division 1 softball pitcher turned high-performance business coach, and Julie Jones, a respected Hall of Famer 20+ year D1 College coach and performance specialist, delve into the crucial topic of supporting young athletes and their parents amidst the pressures of modern sports culture. They explore the developmental stages of youth sports, the importance of balancing competitiveness with rest, and how early sports participation translates into leadership in later life. Julie shares insights from her extensive background in college athletics...
2025-03-2834 minGame Changers - Athlete EditionBeyond the Field: The Lifelong Impact of Team Sports on Personal GrowthIn this episode of "Game Changers - Athletes," co-hosts Kortney Harmon and Julie Jones dive into the challenges and rewards of being a student athlete and the critical role parents and coaches play in fostering these young talents. From Kortney's personal experiences as a former Division 1 softball pitcher, she emphasizes the importance of teaching quality over quantity in sports practices. The conversation unfolds on how sports teach valuable life skills, such as time management and self-discipline, which can translate into success beyond athletic careers. Julie shares insights from her coaching career, highlighting how dedication and team support help athletes...
2025-03-2127 min
The Full Desk ExperienceIndustry Spotlight | Breaking Recruitment Stereotypes: Embrace Digital Marketing with Clark Wilcox, Founder - Digital RecruiterKortney Harmon sits down with Clark Wilcox, founder of The Digital Recruiter, to explore the transformative power of LinkedIn in modern sales marketing strategies—especially for recruiting businesses. Together, they dive into the benefits of LinkedIn as the top B2B platform, the evolution of digital recruiting, and how recruiters can leverage modern tools to build meaningful relationships and scale their agencies effectively. No matter where you are in your recruiting journey, this conversation is packed with actionable strategies to help you stay ahead in the ever-evolving talent industry. Clark offers valuable insights on leveraging LinkedIn, building mea...
2025-03-2059 min
The Full Desk ExperienceIndustry Spotlight | Keys to Success: Economic Trends Impacting the Staffing Industry with Noah Yosif, Chief Economist - American Staffing AssociationIn this episode of The Full Desk Experience, Kortney Harmon is joined by Noah Yosif, Chief Economist and Head of Research at the American Staffing Association, for an in-depth discussion on the evolving staffing landscape.Together, they explore the latest talent market trends, the impact of AI on workforce dynamics, and the biggest challenges and opportunities facing staffing firms in a post-pandemic world.Noah shares key economic insights, comparing pre- and post-COVID labor markets and highlighting the sectors driving staffing demand in 2025. Whether you're looking to stay ahead of industry shifts or gain a competitive e...
2025-03-1341 min
The Full Desk ExperienceIndustry Spotlight | Mapping the Future: Balancing Tradition and Innovation in Recruiting with Aaron Opalewski, Founder & CEO - Spark CompaniesOn this episode, Kortney Harmon dives into the transformative journey of Aaron Opalewski, CEO and founder of Spark Companies. We explore how Aaron, with his dynamic entrepreneurial spirit, has redefined the business model of his staffing and recruiting company, achieving impressive growth while remaining committed to creating opportunities for others. We discuss the strategic shift to a centralized model, the art of maintaining client relationships in a digital age, and the relentless pursuit of excellence that defines Spark Companies. Whether you're facing challenges or riding the wave of success, this episode offers insights into navigating the evolving l...
2025-02-1352 min
The Full Desk ExperienceFDE+ Virtual Event | Staffing Success and Growth Strategies for 2025In this FDE+ Virtual Event episode, Kortney Harmon delves into the crucial themes for thriving in the staffing and recruiting industry in 2025. Kortney discusses the importance of streamlining technology, optimizing processes, and enhancing team dynamics. Discover strategic insights and actionable strategies to propel your business forward in the coming year. Whether you're revisiting or catching up, this episode offers invaluable lessons and future-proofing strategies to ensure your firm's success. Tune in, take notes, and prepare to thrive!Ebooks Mentioned in the Episode:RFI TemplateGreat Tech Purge Worksheet
2025-02-0649 min
The Full Desk ExperienceFDE+ Virtual Event | The Future of Recruiting in a Changing Landscape: Expert Panel DiscussionIn today's special FDE+ Virtual Event episode, Kortney Harmon brings together four industry experts—Danny Cahill, JT Westendorf, Michele Massaro, and Chris Allaire—for a powerful panel discussion that covers essential topics for navigating the evolving landscape of recruiting and staffing.From leveraging new technologies and refining business strategies to understanding the pressing issue of talent shortages, this episode is packed with actionable takeaways and real-world advice to help you thrive in the coming year.Tune in as we explore how to blend tried-and-true techniques with innovative approaches to elevate your recruiting game. Whether you miss...
2025-01-301h 21
Digital Recruiter Podcast#55- Crelate's Kortney Harmon Discusses the Importance of Recruiting Systems & MarketingEpisode Summary
In this episode of the Digital Recruiter Podcast, I sit down with Crelate’s Kortney Harmon to break down the operational chaos in recruiting agencies and why so many firms are stuck in a cycle of inefficiency. From "shadow processes" that drain productivity to high-billing recruiters being promoted into leadership without training, we dive into why so many recruiting teams are winging it—and what they should be doing instead.
Kortney, who leads industry relations at Crelate, shares her expert insights on what makes a recruiting business truly scalable: structured workflows, strong leadership (not...
2025-01-171h 03
The Full Desk ExperienceFDE+ Virtual Event | Mastering Client Challenges and Market Opportunities in Staffing and Recruiting with Kim Henderson, Managing Director- Cobalt Compass SolutionsIn this insightful episode of FDE+, Kortney Harmon is joined by Kim Henderson, Managing Director at Cobalt Compass Solutions, to discuss critical strategies for maximizing client relationships and boosting your recruiting business. Kim emphasizes the importance of truly understanding client challenges before offering solutions, ensuring a tailored and effective approach. We dive into projects on hiring needs, explore opportunities in niche markets and the benefits of blending contract and direct hire placements. Kim stresses the necessity of identifying all decision-makers and understanding client pain points to differentiate effectively. We'll cover strategies for client penetration, mapping business processes, l...
2024-12-1938 min
The Full Desk ExperienceIndustry Spotlight | Brianna Rooney, The Millionaire Recruiter - Empowering Recruiters with Tools, Mindset, and Team SuccessIn this episode Kortney Harmon sits down with Brianna Rooney-entrepreneur, executive coach, and public speaker, renowned for her success in tech recruiting and her robust insights into the industry. We’ll explore the overwhelming nature of today's professional landscape and the importance of turning information into action. We discuss the pivotal role mindset plays in career success, the effective use of tools without over-reliance, and the nuanced perspective on KPIs. Brianna enlightens us with her principles on niche targeting in recruitment, the strategic use of technology, and the power of genuine personal branding. We also delve into the...
2024-11-2137 min
The Full Desk ExperienceIndustry Spotlight | Rich Rosen: Founder of Cornerstone Search Associates - Quality over Quantity: Maximizing Recruitment Efficiency in Talent AcquisitionIn this episode of The Full Desk Experience, Kortney Harmon, sits down with the Rich Rosen, a top-tier executive recruiter and founder of Cornerstone Search Associates. Rich dives deep into strategies for proactive recruitment, the challenges and importance of managing networks, and the critical role of efficiency in the hiring process. He emphasizes the need for engaging clients and candidates, even in a fluctuating market, and shares his insights on leveraging technology to stay ahead in the recruitment game. From cold calling techniques to maintaining long-term client relationships, Rich offers a treasure trove of actionable advice.
2024-11-0749 min
The Full Desk ExperienceFDE Workshop | Prioritize for Profit: How to Unlock 30% More Revenue for Your Staffing & Recruiting Firm in 2025In this episode of the Full Desk Experience, Tricia Tamkin and Jason Thibeault from Moore eSSentials joins Kortney Harmon as we explore the critical "why" and "how" of prioritizing tasks to maximize profitability, particularly emphasizing recruitment pipelines and client relationships. You'll learn about essential tools like Crelate’s reporting feature, and practical methods for managing information, whether through ATS, whiteboards, or spreadsheets. Highlighted are the importance of fee prioritization, flexible strategies, and balancing client payment histories and relationship dynamics.Join us for an engaging session as we uncover the secrets to prioritizing effectively for profit, enhancing your re...
2024-10-171h 04
The Full Desk ExperienceIndustry Spotlight | Adrian Dominguez: CEO ROLINC Staffing - Building Valuable Relationships in Staffing and RecruitingIn this episode, Kortney Harmon is joined by Adrian Dominguez-CEO of ROLINC Staffing. We dive deep into how companies are adapting by building internal recruiting departments and implementing intentional marketing strategies to stay relevant. We’ll explore why maintaining human connections amidst technological advances remains crucial and how practical networking and community involvement can drive business growth. Adrian also sheds light on the importance of balancing technology with personal engagement, the future of the staffing industry, and how European trends could shape U.S. regulatory landscapes. Tune in for an episode filled with actionable insights and forward-looking pre...
2024-10-101h 00
The Full Desk ExperienceFDE Express | Database Blunders: Tips for Streamlined Staffing & Recruiting Data ManagementKortney Harmon is joined by industry expert Chris Hesson to dive deep into the world of ATS (Applicant Tracking System) blunders and database management pitfalls.We'll tackle the top challenges organizations face today, from finding and managing data in their systems to setting up ATS platforms correctly and avoiding the allure of too many tools. We'll also explore the significance of automation and the importance of keeping processes simple. Whether you're a recruiter, a business owner, or an executive, there's valuable advice here to help you streamline your operations and boost your efficiency. So, let's get started a...
2024-10-0314 min
The Full Desk ExperienceIndustry Spotlight | Amy Yackowski- Founder, Painted Porch Strategies: How to Avoid Pitfalls and Embrace Innovation in Talent AcquisitionIn this episode, Kortney Harmon and Amy Yackowski, founder of Painted Porch Strategies, dive deep into the critical differences between change management and change readiness, stressing the importance of strong foundational work before embarking on any major project. Amy shares her thoughts on the pitfalls of replicating existing processes during technological implementations and the chronic issue of burnout in the workplace, citing powerful statistics that highlight the necessity of fostering excitement and resilience among employees.We'll explore why early and continuous conversations about change are vital, the role of dedicated operational roles, especially in smaller firms, and...
2024-09-261h 00
The Full Desk ExperienceFDE Express | Navigating the Talent Maze: Four Key Sourcing Strategies for Recruitment SuccessOn this episode, Kortney Harmon is diving into innovative strategies for navigating the talent maze as we approach 2025. We'll tackle critical topics like crafting compelling job descriptions, diversifying your talent pools through omnichannel sourcing, and unlocking the hidden potential of your own database. Plus, we'll discuss the transformative power of AI in recruitment and the importance of maintaining genuine human connections in an increasingly automated world. Stay tuned to supercharge your sourcing efforts and get ahead of the talent crunch. This episode is packed with actionable insights you won’t want to miss.___________________Want to...
2024-09-1912 min
The Full Desk ExperienceIndustry Spotlight | Jeff Staats - Partner at Forest City Digital: The Future of Staffing: AI, Automation, and AuthenticityIn this episode Kortney Harmon is joined by Jeff Staats- Partner at Forest City Digital to take a deep dive into the bottlenecks and breakthroughs in marketing processes within the staffing and recruiting industry. Join us as Jeff identifies the critical stages in marketing approvals that hinder campaign launches and offers actionable strategies to mitigate these delays. We'll explore how to harness the power of automation and AI to revolutionize lead generation, personalize outreach, and maintain authentic client relationships amid rapid technological advancements.Jeff shares invaluable wisdom on aligning sales and marketing efforts, emphasizing the importance of...
2024-09-1243 min
The Relevant Recruiter ShowMelody Mount & Kortney Harmon | 2024 Recruiting Edge: Demo of Crelate's ATS, CRM, & AI Features🚀 Live Demo Alert! 🚀 I'm always getting asked about ATS and CRM systems, so this Wednesday, we're diving in with a live demo of Crelate—an awesome tool that can give your recruiting game a serious edge in 2024. But don't just take my word for it. Join us as the Crelate team shows us firsthand what their ATS and CRM can do, including some exciting new AI updates. You won't want to miss this one! Tune in now! - Watch the full demo here: https://youtube.com/live/ShdiTVfLFZg ******************************************************************************** Website...
2024-08-3050 min
The Full Desk ExperienceIndustry Spotlight | Mike Thomson - Partner at Spark Recruiting: Leveraging Digital Platforms for Hiring SuccessIn today's episode, Kortney Harmon sits down with Mike Thomson, partner at Spark Recruiting, to delve into the future of hiring and the role of AI in the recruitment industry. Mike shares his extensive journey into recruiting and the innovative approaches his agency is taking to humanize the hiring process. We'll explore how Spark Recruiting leverages video applications to create meaningful connections between candidates and clients, reducing the time-to-hire and improving submission-to-placement ratios. Mike also discusses the balance between leveraging technology and maintaining authentic human engagement, emphasizing the importance of building trust and returning to the basics that led...
2024-08-0146 min
95% ContentAn elite B2B content team case studyKortney Harmon and Katie Jones are a perfect case study of how to design an effective B2B content team structure in 2024.Kortney is the Director of Industry Relations & Podcast Host at Crelate (an end-to-end staffing and recruiting software platform), and sits in the “Thought Leader” role.Katie is the Senior Content Marketing Manager, and sits in the “Content Architect” role.They teamed up two years ago, and have executed a content strategy designed to build trust and affinity with the 95% of potential Crelate buyers w...
2024-07-2648 min
The Full Desk ExperienceBest of FDE | Panel - Leveraging AI for Recruiting SuccessIn this special "Best of" episode, we are diving deep into the transformative potential of AI in the staffing and recruiting industry. Hosted by Kortney Harmon, with guests including Brad Bialy, Tom Erb and Benjamin Mena, we bring you enlightening conversations revealing how AI tools are reshaping workflows and strategies.Learn how AI is being leveraged for candidate marketing, sales automation, sourcing, and screening. We explore the iterative nature of AI improvements, the risks of over-reliance, and the future waves of AI integration that promise to enhance efficiency and productivity. Tune in for actionable advice, fresh perspectives...
2024-07-2550 min
The Full Desk ExperienceKortney Harmon Keynote | Take The Stage - Moving Beyond Transactions: Growing by Nurturing Existing Client RelationshipsIn this weeks episode, Kortney Harmon joins Brad Bialy on Take The Stage where they dive deep into the evolving landscape of the staffing and recruiting industry. This episode puts the spotlight on the immense value of account expansion and nurturing existing client relationships. Discover why focusing on your current clients can drive up to 80% of your future revenue and learn cost-effective strategies for cultivating long-term partnerships.The discussion also touches on the strategic use of automation and AI, stressing the need for a well-defined process before implementation. Kortney and Brad also explore the shift from a...
2024-07-1128 min
The Full Desk ExperienceBest of FDE | Michele Massaro - COO at Abacus: Strategies for Growth and Leadership in StaffingThis week Kortney Harmon, is diving into the "Best of FDE" series with an impactful conversation featuring Michele Massaro, the Chief Operating Officer at Abacus Corporation. In this episode, we explore a wide range of topics including creative scheduling solutions to engage an underutilized workforce, the distinction between survival and scaling mindsets in business, and the critical factors for growing a staffing company. Michele shares her expertise on staying relevant to customers, retaining core talent, and the significance of technological transformation.We'll also touch on the importance of maintaining personal relationships with clients, the evolving landscape of...
2024-07-0251 min
Secrets of Staffing Success[Stage] Kortney Harmon - Make 2024 "The Year of Engagement"On Take the Stage, presented by Haley Marketing, we bring you the BEST speakers, coaches, trainers, and strategic partners from across the staffing and recruiting industry every other week. More than your standard interview, each conversation is built off of a specific session or topic these industry thought leaders bring to conferences and audiences around the country.
KEY MOMENTS
In this episode of Take the Stage, Brad Bialy is joined by Kortney Harmon, Director of Industry Relations at Crelate. They discuss the importance of focusing on current clients to drive revenue growth in the staffing...
2024-07-0129 min
The Full Desk ExperienceKortney Harmon Keynote | The Relevant Recruiter Show - Scaling Recruitment Efficiency: Integrating Tools for Better OutcomesIn this episode, Kortney Harmon, joins Donnie Gupton on The Relevant Recruiter Show where we'll delve into the dynamic world of recruitment, exploring the myriad tools and platforms that recruiters from job boards and LinkedIn to virtual interview platforms and social media. We'll tackle the critical issue of visibility in recruiters' activities and how it correlates with productivity, commission, and the ability to scale your organization.Join us as we discuss the transformative power of technology integration, particularly the importance of syncing your phone systems with your ATS for streamlined operations. We'll explore the impact of AI...
2024-06-2741 min
The Full Desk ExperienceIndustry Spotlight | Curtis Hite - CEO at Improving: The Power of Culture: Approach to Business and Talent ManagementIn this weeks episode, Kortney Harmon and Curtis Hite - CEO at Improving journey take a deep dive in the industry, explore how Improving has scaled its operations, and discuss the company's approach to maintaining a cohesive culture across its numerous offices in the U.S., Canada, and Mexico.In this insightful conversation, Curtis shares his perspective on navigating economic uncertainties, the impact of artificial intelligence on the tech industry, and best practices for maintaining a strong workforce. Whether you're a staffing and recruiting leader or someone interested in the future of software consulting, this episode is...
2024-06-2027 min
The Full Desk ExperienceKortney Harmon Keynote | Cut Through the Noise - Quality over Quantity: Rethinking TechnologyKortney Harmon joins Dave Turano on Cut Through the Noise to delve into the importance of quality over quantity in engagement, both in staffing and sports. They discuss the pitfalls of over-relying on technology, the critical need for effective communication and leadership, and why pushing employees towards roles they're not trained for can lead to high turnover and dissatisfaction.Tune in as they explore the fragility of companies reliant on a few key clients, the necessity of providing consistent and meaningful value, and the significance of adopting a relationship-based approach over transactional interactions. Join us as Kortney...
2024-06-1347 min
The Full Desk ExperienceIndustry Spotlight | Alex Chausovsky - Director of Analytics & Consulting - Equipping Your Team for Success: Navigating Economic Challenges in Staffing and RecruitingWelcome to "The Full Desk Experience" podcast! In this episode, host Kortney Harmon engages with special guest Alex Chausovsky, an esteemed economist and market researcher, delving into the intricacies of sales and marketing strategies crucial for business growth. The discussion navigates through a landscape of economic trends, workforce dynamics, and the looming influence of emerging technologies like AI and robotics. With actionable insights and practical advice tailored for the staffing and recruiting industry in 2024 and 2025, this episode offers a deep dive into talent retention strategies, industry disruptions, and the evolving power dynamic between organizations and employees. Join us as...
2024-05-3053 min
The Full Desk ExperienceIndustry Spotlight | Jay Brunetti - Founder of Hire Alliance - Effective Staffing Strategies: Balancing Volume and ValueOn this episode, host Kortney Harmon and guest Jay Brunetti dive deep into the intricacies of the staffing industry with a specific focus on the power of a niche market. Jay Brunetti, founder of Hire Alliance—a consultancy serving staffing companies, talent acquisition departments, and HR teams—shares invaluable insights from his extensive experience in the industry.In this episode, we'll explore the importance of staying disciplined within your niche to maximize success and the pitfalls of trying to be a jack of all trades. Jay also provides strategic advice for geographically expanding your clie...
2024-05-2345 min
The Full Desk ExperienceDo my teams hate me? Metrics vs. Autonomy: Creating a Harmonious Business Development Process with Chris HessonWelcome to this episode of The Full Desk Experience Express, where host Kortney Harmon, joined by industry expert Chris Hesson, dives deep into the challenges and strategies of business development within staffing firms.Chris offers sage advice on balancing business development strategies and structure with flexibility. He emphasizes the importance of aligning business processes with revenue generation and advises on how regular revisiting and adjustment of these processes can foster both team and business growth.Stay tuned for an enriching session that promises not only to answer pressing leadership questions but also to equip you...
2024-05-1615 min
The Full Desk ExperienceIndustry Spotlight | Dave Turano - Executive Coach at JCE Consulting - Redefining Success in Staffing and RecruitingIn this episode of The Full Desk Experience, Host Kortney Harmon and guest Dave Turano explore the significant challenges and transformations within the staffing and recruiting industry, particularly in the context of technological advancements and shifting business priorities.Dave shares his critical insights on the misuse of AI technology in recruitment, emphasizing the constant need for human connection and effective communication despite technological progress. With a rich background as a leadership and sales coach, Dave also discusses the perils of outdated leadership beliefs, the vital role of personal development, and the pressing need for industry leaders to...
2024-05-0947 min
The Full Desk ExperienceDo my teams hate me? | Navigating the AI Revolution in Recruiting with Aaron Elder, CEO at CrelateIn today's episode, we delve into the intricate world of artificial intelligence and its role in the recruitment industry. Our insightful host, Kortney Harmon, Director of Industry Relations at Crelate, engages in a riveting discussion with our esteemed guest, Aaron Elder. They unravel the tension between adopting AI tools to enhance efficiency and the desire to maintain the personalized, human element that is fundamental to making exceptional hires.As the president of a recruiting firm finds themselves at a crossroads, torn between the allure of AI and the fear of falling behind competitors while also recognizing the...
2024-04-2517 min
The Full Desk ExperienceIndustry Spotlight | Donnie Gupton - Cofounder, Ora Marketing - Embracing AI, Brand Building, and Dynamic Differentiation in the Talent IndustryOn this episode of The Full Desk Experience, Kortney Harmon interviews Donnie Gupton, a marketing and lead generation maestro who's been shaking up the recruiting industry with his Relevant Recruiter Method. Donnie has a wealth of knowledge to share about staying nimble in a competitive marketplace and leveraging the digital space to stand out.In this episode, we'll discuss the evergreen principles of marketing from the 90s and the cutting-edge strategies of 2024. Donnie will guide us through the challenges facing recruiters today and introduce us to methods of differentiation, brand awareness, and creating a strong digital presence...
2024-04-0445 min
The Full Desk ExperienceIndustry Spotlight | Diana Mertz - Sr. Director of Membership and Engagement at ASA- Thriving in Leadership: Women's Representation and Success in the Staffing IndustryIn this episode of the Full Desk Experience, we delved into a captivating conversation about the importance of women in leadership within the staffing and recruiting industry. Our host, Kortney Harmon, was joined by the esteemed Diana Mertz, the senior director of membership operations, engagement, and volunteer management at the American Staffing Association. Diana shared her incredible journey in the association management field and her passion for empowering women in the staffing profession.They discussed the various initiatives and programs implemented by the ASA, such as the influential Women in Leadership Interest Group and the impactful scholarship...
2024-03-2827 min
Cut Through the Noise with Dave TuranoSalespeople Forgot How to Sell - with Kortney HarmonAnyone remember the 'The Island of Misfit Toys' from the animated Christmas special, 'Rudolph the Red-nosed Reindeer'? It was a place that an unwanted toy was sent if a child didn't want to play with it... 'Charlie' in the box, the spotted elephant, and the water pistol that shot jelly were just three of many toys that were relegated to the island. If that special were made in 2024, I would imagine that the cast might have included 'Salespeople that forgot how to sell!' Bad joke... Thank you to Kortney Harmon, with Crelate, for a fun conversation about sales, recruiting...
2024-03-2650 min
The Relevant Recruiter ShowKortney Harmon｜The Critical Process Fixes Your Recruiting Firm NeedsIn the competitive world of recruitment, efficiency is key. This episode delves into essential process improvements that can dramatically enhance your firm's scalability. Discover actionable strategies to overcome common obstacles, such as outdated procedures and technological gaps, that prevent growth. Learn how optimizing your recruitment processes can lead to better candidate sourcing, streamlined operations, and a robust bottom line. In this power-packed session, you'll discover how to: 🦅 Revolutionize your sourcing, recruiting, and development processes to stay ahead in the competitive talent hunt. 🦅Leverage technology for comprehensive performance insights, enabling data-driven decisions. 🦅Prioritize KPIs over mere activ...
2024-03-2143 min
The Full Desk ExperienceFDE Express | Six Harsh Truths: Overcoming Productivity Pitfalls in Recruiting and Sales OperationsIn this episode of The Full Desk Experience, host Kortney Harmon delves into the productivity pitfalls that can hinder success in the recruiting industry. In just over five minutes, she discusses the importance of time management, efficient scheduling, automation, organized candidate data, focused task management, and strategic planning. Join Kortney as she provides insight, practical advice, and a wake-up call to recruiters looking to maximize their productivity and rise to the top of their game._____________Want to learn more about Crelate? Book a demo hereMore episode of The Full Desk Experience: https://www.crelate.com...
2024-03-1406 min
The Full Desk ExperienceDo my teams hate me? Leadership Strategies to Drive Team Performance while Boosting MoraleIn this episode of The Full Desk Experience, host Kortney Harmon and producer Katie Jones dive into a letter from an overwhelmed recruiting manager who's finding themselves torn between leadership's expectations and their team's morale. The manager seeks advice on how to improve recruiting metrics without compromising quality or burning out the team. Kortney offers practical solutions, emphasizing open communication, focusing on quality over quantity, and doubling down on coaching and development. With empathy and hands-on coaching, the team can hit their targets while maintaining morale. Tune in for valuable insights on balancing the demands of upper management and...
2024-03-0709 min
The Full Desk ExperienceIndustry Spotlight | Sharon Hulce, CEO at Employment Resource Group | The Value of Client Relationships and Retained SearchIn this episode of Industry Spotlight, we're honored to have Sharon Hulce, a vanguard in the executive search arena. Sharon is the CEO and Founder of Employment Resource Group, a retained-search firm.In this conversation with Kortney Harmon, Sharon brings to light the critical aspects of her firm's approach, emphasizing the importance of establishing value through courage and confidence during fee negotiations.She'll also reveal her powerful strategy in relationship building, making personal visits to clients and prioritizing phone communication over emails to create a more meaningful connection.Sharon discusses how she measures...
2024-02-1546 min
The Full Desk ExperienceThe Staffing Industry's 2024 Outlook: Challenges and Opportunities Ahead | Lunch with HaleyOn this episode, Kortney Harmon sits in the guest seat as a panelist for Lunch with Haley. Joined by many other esteemed thought leaders in staffing, the discussion takes a deep dive into the pivotal role of referrals, testimonials, and technological innovation in the staffing industry’s growth.🔑 In this episode, you'll learn:- Referrals are pure gold: They result in longer employee retention and are preferred by 82% of employees over all other sourcing channels.- Relationship-building is the new currency: Trust and credibility are foundational in leveraging referrals and testimonials effectively.- A...
2024-01-2556 min
The Full Desk ExperienceIndustry Spotlight | Gary Miller - CEO of Miller Resource Group - Strategies for a Lasting Impact in Executive SearchWelcome to another episode of Industry Spotlight, where we dive deep into the recruiting and staffing industry, uncovering the secrets to success and the innovations shaping our future. Kortney Harmon had the pleasure of hosting a true veteran in the field of talent acquisition – the CEO of Miller Resource Group, Gary Miller. With an astonishing 46-year tenure in recruitment, Gary shares his transformative journey from his early days in sales to leading a firm that's a beacon in the industry.We'll explore the undeniable importance of self-belief, curiosity, confidence, and commitment – keys that unlock success in any prof...
2024-01-1148 min
The Full Desk ExperienceFDE Express | Tech Upgrade: The Proactive Approach to Preparing Your Staffing & Recruiting Firm for the FutureIn this episode of The Full Desk Experience, host Kortney Harmon discusses the critical importance of replatforming your staffing and recruiting business as we head into 2024. Despite the uncertain economic landscape, Kortney highlights the golden opportunity presented by the potential slowdown and emphasizes the need for proactive measures. The episode delves into the benefits of replatforming your tech stack, providing insights on strategy, efficient processes, and a smarter, more proactive approach. Expert advice is shared to guide businesses in thriving amidst the challenges and uncertainties of the current market. Join us as we explore how to navigate these unprecedented...
2024-01-0406 min
The Full Desk ExperienceBest of 2023: Top Insights and Moments on The Full Desk Experience PodcastIn the "12 Days of FDE" special, we revisit the most captivating moments from The Full Desk Experience of 2023. From industry insights and expert advice to award-winning episodes, we've got it all. Listen in as we explore topics such as leveraging AI for recruiting, driving process and growth through data, the significance of change management, and the magic of digital transformation in staffing.Join host Kortney Harmon and a lineup of industry leaders as they unpack the highlights of the past year and share valuable takeaways to help your talent business thrive in the coming...
2023-12-2115 min
The Full Desk ExperienceFDE Express | The 4 Ways to Improve Your Staffing & Recruiting Firm Without Over-Relying on AIIn this episode of The Full Desk Experience, host Kortney Harmon delves into the crucial aspects of improving staffing and recruiting firms without relying solely on AI. With a focus on human connection, Kortney explores the significance of genuine relationship building, creative sourcing strategies, leveraging employee referrals, and investing in professional development for recruiting teams.Providing valuable insights and practical tips, this episode aims to equip staffing & recruiting operations leaders with the foundational elements necessary for success in the talent acquisition industry. Join us as we uncover the keys to thriving in the staffing and recruiting business...
2023-12-0708 min
The Full Desk ExperienceIndustry Spotlight | Brad Wolff, Recruiting Industry Coach | From Challenges to Success: The World of RecruitingIn this episode, our host, Kortney Harmon dives deep into the world of recruitment with our esteemed guest, Brad Wolff. Brad is an accomplished entrepreneur, who has founded two thriving recruiting firms. He's here to share his wisdom about the staffing industry, touch upon the importance of Applicant Tracking System, and paint a clear picture on the common hurdles faced by recruiting firm owners. You'll hear insights about change management, benefits of continuous learning, leveraging relationships for business, and the significance of a well-rounded content strategy. Brad will also share an inspiring case study of how he managed to...
2023-11-2147 min
The Full Desk ExperienceExploring Business Challenges and Innovative Solutions at Staffing WorldWelcome to another episode of The Full Desk Experience, the original podcast brought to you by Crelate. In today's episode, we dive into the highlights from Staffing World, featuring interviews with industry professionals on the show floor. Join host Kortney Harmon as she speaks with Tawanda Huff, Dot Peterson, Marnie Byner, Christy Connard, Anna Lisa, Sheena Ronnicker, and Pat Hudson about their experiences, challenges, and takeaways from the conference. From discussions on technology and AI to the importance of work-life balance and customer engagement, this episode offers valuable insights into the staffing industry today. Tune in and discover the...
2023-11-1616 min
The Full Desk ExperienceBonus | The Future of Staffing: Trends, Technologies, and Challenges Explored at Staffing WorldIn this episode, we dive into the exciting world of staffing and manufacturing, exploring the trends, challenges, and innovations discussed at the recent Staffing World conference. Katie Jones, Podcast Producer, hosts a panel discussion with Kortney Harmon, Director of Industry Relations at Crelate and Host of The Full Desk Experience, Tom Hunley, Sr. Product Marketing Manager at Crelate, and Chris Hesson, Manager of Professional Service at Crelate about what they learned at Staffing World.From the intriguing concept of "getting over ghosting" to the impact of AI on the industry, we cover it all. We also uncover...
2023-11-0235 min
The Full Desk ExperienceBonus | Kortney Keynote with The Elite Recruiter | Adapting to Change in the Fast-Changing Recruitment IndustryKortney Harmon joins Benjamin Mena on The Elite Recruiter to share her insights on building trust and relationships, as well as improving foundational processes, in the staffing industry. Harmon talks about her own journey in the industry, the importance of touch points and relationship-building, and the impact of automations and KPIs on business success.Harmon believes that many office leaders miss out on business growth opportunities because they focus on the wrong things. Instead of developing foundational processes that address training and adoption of new technology, office leaders often focus on pushing their teams to do more...
2023-10-2635 min
The Full Desk ExperienceThe Changing Face of Recruiting: Discoveries from the Staffing World Show FloorIn this episode of The Full Desk Experience, Kortney Harmon comes to us from the Staffing World exhibition show floor. She dives into the challenges faced by offices in the staffing and recruiting industry through interviewing several industry professionals at the recent Staffing World conference.Joining her are guests Wanda Smith, Tammy Turner, John Nossaman, Tirrany Nettles, Cody Cope, Carrie Buffington, and Blake Babcock, who share their experiences and the biggest challenges their offices are currently facing.From the struggle of finding the right talent to the need for streamlined systems and the impact of...
2023-10-1912 min
The Full Desk ExperienceMaximizing Technology Adoption: Strategies and Insights for the Staffing and Recruiting IndustryOn this episode of The Full Desk Experience, Kortney Harmon interviews a fantastic guest, Mel Spraw, a Senior Product Consultant with nearly a decade of experience in the talent industry. In today's episode, Mel will be diving deep into the topic of adoption within the staffing and recruiting world.We all know how important it is for businesses to embrace new tools and technologies, but what happens when those tools aren't being fully adopted by the team? How can leadership effectively communicate the value of these tools to recruiters and staff? And what strategies can be implemented...
2023-10-1235 min
The Full Desk ExperienceFDE Express | Getting Clearer: The Process of Auditing and Consolidating Your Tech StackAre you overwhelmed by the number of software applications your team utilizes? Do you find yourself paying for multiple tools that essentially do the same thing? Well, fear not! We've got you covered with a detailed step-by-step guide on how to consolidate your tech stack and increase your firm's efficiency and productivity. Join your host, Kortney Harmon, as she takes you on a journey through the audit process, identifying redundancies, prioritizing the right tools, developing a consolidation plan, gathering feedback, and successfully migrating your company data. Get ready to roll up your sleeves and embrace the po...
2023-09-2110 min
The Full Desk ExperienceBonus | From Demo to Implementation: A Staffing & Rec Ops Leader's Guide to Choosing the Right SoftwareIn this bonus episode, we have a special guest, Tim Keckler, joining our host, Kortney Harmon. Tim is a seasoned software implementation expert and decision-maker who has worked with numerous organizations to successfully adopt new software. Today, Tim shares valuable insights on the challenges of balancing the ongoing work of producers, recruiters, and salespeople while introducing new software. He explores the importance of assembling a diverse buying committee and valuing the opinions and feedback of end users. Tim also dives into the common pitfalls in software rollouts and offers practical advice on evaluating and selecting the right software for...
2023-09-1440 min
The Full Desk ExperienceBonus | Kortney Keynote with Insights | Close More Business NOWIn this episode, Kortney Harmon joins Brad Bialy and Matt Lozar on Haley Marketing's podcast, Insights.EPISODE SEGMENTS:What’s changing in the staffing industry?A call block a day keeps poverty awayYou can’t just be an order taker!Are your organizational processes uniform from team member to team member?STOP being distracted by the newest tool!What is Kortney’s biggest takeaway from “The Full Desk Experience”INSIGHTS HOSTED BY:Brad Bialy (LinkedIn / Twitter)Brad Bialy has a deep passion for helping staffing and recruiting...
2023-08-3130 min
The Full Desk ExperienceFDE Express | How To Improve Your Talent Business's ReputationIn this episode of The Full Desk Experience, host Kortney Harmon discusses the importance that reputation has on talent retention in growing a firm. The episode emphasizes the need to showcase why your organization is the best choice for talented individuals and highlights the significance of measuring the candidate and employee experience journey. Listeners are encouraged to prioritize retention, embrace diversity and inclusion, and invest in employees' growth and development.
2023-08-1706 min
The Full Desk ExperienceWorkshop | Navigating the I-9 Changes: Pitfalls, Compliance, and the FutureIn today's episode, we dive deep into the world of I-9 processes and the impending changes that are set to impact the staffing and recruiting industry. Kortney Harmon, an industry principal at Crelate, is joined by Chris Thomas, an employment attorney specializing in immigration law.In part one of our discussion, we explore the recently released new Form I-9 and its alternative procedure. We also highlight potential pitfalls and compliance strategies that businesses need to be aware of. But that's not all! We also touch upon the speculation and uncertainty surrounding the virtual verification for I-9...
2023-08-0825 min
The Full Desk ExperienceFDE Express | 5 Mistakes Staffing & Recruiting Leaders Make with TechOn this episode of The Full Desk Experience, join host Kortney Harmon as she delves into the integration of technology in recruitment and sales processes. Kortney highlights the top five common technology mistakes made by companies in the industry and emphasizes the significance of protecting candidate and client data. Don't miss out on this episode of FDE Express, where we provide quick hits of inspiration and thought-provoking topics for talent businesses. Remember to submit your questions and topics to fulldesk@crelate.com and subscribe to the podcast for continuous learning and growth in your business. Tune in now!
2023-08-0306 min
The Full Desk ExperienceWorkshop | Mapping Your Talent Organization for Future Growth: Career Pathing and Succession Planning with Dan MoriOn this episode of The Full Desk Experience, host Kortney Harmon sits down with special guest Dan Mori to discuss the importance of clear communication and instructions in achieving success in the workplace. In this episode, you'll learn about how:Clear communication and support are crucial for employee success. Managers should evaluate whether they have provided clear instructions, training, and support before assuming an employee is not the right fit.Building a strong organizational chart and career development plan is essential. Regular check-ins, professional development plans, and identifying potential replacements for key roles help retain...
2023-07-2750 min
The Full Desk ExperienceFDE Express | Your ATS is not a Storage Locker: 8 Benefits of Effective Data Management for Talent BusinessesOn this episode of The Full Desk Experience, we dive into the importance of data quality in the world of staffing and recruiting. From cleaning and maintaining candidate and client information to implementing reengagement campaigns, our host, Kortney Harmon, helps you understand how improving data quality in your Applicant Tracking System (ATS) can provide numerous advantages.Join Kortney Harmon on this episode of FDE Express and gain quick insights on how to enhance data quality in your ATS and reap the benefits in the dynamic world of staffing and recruiting. Don't miss this opportunity to optimize your...
2023-07-2011 min
The Full Desk ExperienceIndustry Spotlight | Jim Stroud - HR Influencer & Content Creator - The Pros and Cons of ChatGPT and AI in the Talent IndustryIn this episode of "The Full Desk Experience," host Kortney Harmon is joined by guest Jim Stroud to discuss the role of AI tools in recruitment, and the importance of human interaction in the hiring process. Jim shares insights on the benefits and limitations of AI tools and Chat GPT, highlighting their usefulness in generating sourcing strategies and optimizing recruitment processes.However, they also delve into concerns such as bias, misinformation, and the need for transparency when using AI tools. This thought-provoking conversation explores the future of AI in recruitment and raises important questions about compensation, workload...
2023-07-1356 min
The Full Desk ExperienceFDE Express | Breaking Free from Shadow Processes: Embracing Technology for Operational OptimizationOn this episode of The Full Desk Experience, host Kortney Harmon explores the crucial role of making informed decisions based on insights to drive business success. With a focus on eliminating shadow processes and embracing technology, this episode guides staffing and recruiting firms on how to unlock untapped potential and maximize operational efficiencies. Kortney emphasizes the need to bridge the gap between vision and reality, advocating for a fully integrated approach to empower decision making at all levels. The episode delves into the challenges posed by outdated processes and disconnected tools, stressing the importance of questioning why s...
2023-07-0610 min
The Full Desk ExperienceWorkshop | Exploring the Future of Recruiting with ChatGPT: Insights, Challenges and 10 Use CasesOn this episode of The Full Desk Experience, host Kortney Harmon discusses the impact of AI in the staffing and recruiting industry. She focuses on Chat GPT, which can be used to automate tasks, enhance data-driven decision making, and streamline processes like candidate sourcing and screening. While acknowledging the value of Chat GPT, Kortney emphasizes that its use should not replace human judgment, emotional intelligence, or other essential skills in the hiring process. The importance of continuous learning and upscaling is also highlighted.Download the eBook here.
2023-06-2946 min
The Full Desk ExperienceFDE Express | From Clients to Candidates to Employees: A Balanced Approach to Business GrowthOn this episode of The Full Desk Experience, we learn about the three key audiences that staffing and recruiting organizations must serve for sustained success: clients, candidates, and internal employees. Kortney Harmon emphasizes the importance of investing in and acknowledging the value of internal employees as the third audience, highlighting their role in finding and convincing candidates to work with the company. By empowering employees with training, development opportunities, and recognition, organizations can cultivate a motivated, engaged, and successful workforce. Join us for a quick-hit episode filled with inspiration and food for thought for talent businesses.
2023-06-2206 min
The Full Desk ExperienceBonus | Kortney Keynote with You Own The Experience | Tech Stack and Training: The Winning Combo for Staffing & RecruitingIn this episode, Kortney Harmon joins Rob Mann and Lauren Jones on the You Own the Experience podcast. In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast.The trio discusses continuing this month's conversation on building a platform from the training & development lens.Kortney's quote can best sum up the conversation:"As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training. It's not just about attracting and retaining top talent; it's about...
2023-06-1525 min
The Full Desk ExperienceFDE Express | Dawn of the New Job Landscape: Upskilling, Reskilling and Future JobsOn this episode of The Full Desk Experience, Kortney Harmon from Crelate discusses the pressing need for personalized upskilling and reskilling approaches to address the skill gap and potential unemployment crises faced by millions of students worldwide. In light of the release of the 2023 Future Jobs Report by the World Economic Forum, Kortney emphasizes the need for a radical shift in upskilling methodology towards faster and more personalized approaches, which should be a lifelong learning process. She also highlights the role of staffing and recruiting organizations in identifying skills, sourcing talent, and supporting upskilling, as well as the importance...
2023-06-0808 min
The Full Desk ExperienceIndustry Spotlight | Christy Harst - Voice Over Actor and Public Speaker - Overcoming Barriers to Success: Strategies for Women in LeadershipOn this episode of The Full Desk Experience, host Kortney Harmon interviews Christy Harst, a successful voiceover actor and public speaker, discussing gender disparity in executive leadership, the challenges women face in out-of-balance work environments, and ways women can prioritize their health and find support. They touch on various wellness resources available for women while also exploring how certain conditions and stress points can lead to detrimental physical effects. They also highlight the importance of finding a good work-life balance and seeking outside counsel and professional development to sharpen skills and improve job prospects. Finally, they talk about the...
2023-06-0138 min
The Full Desk ExperienceWorkshop | The Not-So-Scary World of Staffing: Creative Solutions for Your Talent BusinessOn this episode of The Full Desk Experience, we dive into the world of staffing and recruiting with industry principal Kortney Harmon and guest Chris Hesson. They share insights on the secret to staffing success, calculating bill rates, and the shift in the talent market. We also discuss the importance of flexibility in the workforce and the opportunities for expansion in niche spaces. Join us as we explore how to develop thriving staffing practices in your organization and discover valuable tips for success. Download the "Getting Started in Staffing" Checklist here. [00:03:20] Kortney Harmon and Chris...
2023-05-2550 min
The Elite Recruiter PodcastAdapting to Change in the Fast-Changing Recruitment Industry with Kortney HarmonKortney Harmon, a staffing industry expert and Podcast host of The Full Desk Experience joins us to share her insights on building trust and relationships, as well as improving foundational processes, in the staffing industry. Harmon talks about her own journey in the industry, the importance of touch points and relationship-building, and the impact of automations and KPIs on business success.
Harmon believes that many office leaders miss out on business growth opportunities because they focus on the wrong things. Instead of developing foundational processes that address training and adoption of new technology, office leaders often focus o...
2023-05-2335 min
The Full Desk ExperienceFDE Express | Why Tech Alone Can't Solve Your Talent Business's ProblemsOn this episode of The Full Desk Experience, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, discusses the importance of thoroughly analyzing processes and workflows to fix underlying issues in your staffing and recruiting business. She emphasizes the need to optimize processes and improve business practices, rather than relying solely on new technology to solve problems.
2023-05-1806 min
The Full Desk ExperienceIndustry Spotlight | Tom Erb - President at Tallann Resources - Proactively Planning for Success in Any Market CycleOn this episode of The Full Desk Experience, we dive into the current state of the job market and how staffing and recruiting companies can navigate the uncertainty. We discuss the importance of not getting conservative during times of adversity and the need to stay aggressive and manage finances wisely. Additionally, we look at the effectiveness of communication methods and why phone calls remain the most effective means of communication. Tom Erb emphasizes the importance of building relationships and networks in the staffing industry, and the problems with overreliance on job boards for recruiting. Tune in to learn more...
2023-05-1143 min
You Own the Experience PodcastTech Stack and Training: The Winning Combo for Staffing and Recruiting with Kortney Harmon
In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast.
The trio discusses continuing this month's conversation on building a platform from the training & development lens.
Kortney's quote can best sum up the conversation:
"As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training. It's not just about attracting and retaining top talent; it's about creating a positive work environment and achieving better outcomes."
The training trio also talks about:
🚨The...
2023-05-0933 min
The Full Desk ExperienceFDE Express | Why Sourcing is Slowing Down Your TeamsIn this episode of FDE Express, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, shares insights on how staffing and recruiting businesses get bogged down in sourcing, and what they can do to fix it. In this episode, you'll learn:Why going outside your system is the biggest slow down for sourcingThe importance of building a strong recruitment process for sourcingThe three main reasons your teams aren't using your ATS effectively when it comes to sourcing talentTips to avoid the most common sourcing pitfalls
2023-05-0410 min
The Full Desk ExperienceWorkshop | Get Off the KPI Hamster Wheel: Why Your Metrics are Keeping Your Recruiting and Staffing Business From GrowingOn today's episode, we explore the love-hate relationship that leaders in the talent industry have with KPIs. In this episode, you'll learn:How to evaluate if your ATS and CRM workflows are giving you the metrics you need to grow versus the metrics you think you wantWhat a shadow process is and how to evaluate if you have anyHow tracking metrics through your workflows and measuring the KPIs that matter can help you obtain the true qualitative information you need to evaluate successWhy just measuring something because it's easy isn't showing you the whole picture of your businessHow...
2023-04-2747 min
The Full Desk ExperienceBonus | Executive Forum Insights, Tech Bloat, and AIIn this episode of The Full Desk Experience, the topic is innovation in the talent industry. Along with Tom Hunley, Sr. Product Marketing Manager, and Sarah Gossin, Director of Product, Kortney Harmon discusses foundational processes and technologies, the transformation of the industry through technology, and the role of marketing in recruitment.Listeners will learn:The importance of focusing on foundational processes and technologies in the staffing industryHow recruiters can work around rigid platforms using technologyThe potential of ChatGPT and other AI tools in helping recruiters scale and work more efficientlyThe significance of maintaining human connections in...
2023-04-1318 min
The Full Desk ExperienceIndustry Spotlight | Holly Cohoon - Founder & Managing Partner, Regents Consulting - Driving Growth and Success through Strategic Technology AdoptionIn this episode, we chat with Holly Cohoon, Founder and Managing Partner of Regents Consulting, about digital transformation and technology integration in the staffing and recruiting industry.Holly brings over 20 years of experience in staffing and professional services, with certifications as a PMP, Salesforce Administrator, and PHR. In this episode, Holly shares:Her expertise in project management and technology adoption, emphasizing the importance of a well-defined process and purpose-built solutionsCommon mistakes companies make when integrating technology solutions and provides advice on selecting the most important factors when choosing technology solutionsHer thoughts on the future of...
2023-04-0338 min
The Full Desk ExperienceIndustry Spotlight | Joel Lalgee, Hirewell - Branding Your Firm for SuccessJoin Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, as she talks to Joel Lalgee, Business Development Consultant at Hirewell, about branding and social media best practices for talent organizations. In this episode of Industry Spotlight, you'll gain valuable insights on:Staying up-to-date with the latest industry trendsOvercoming challenges with hiring managersBalancing the needs of candidates and clientsLeveraging social media for business developmentJoel emphasizes the importance of humanizing the industry and balancing best practices with personal branding on social media. You'll also learn about common social media mistakes and the challenge of tracking metrics. Tune...
2023-03-0946 min
The Full Desk ExperienceWorkshop | Redeployment Strategies to Increase Revenues for Your Talent Business with Sarah GossinKortney Harmon sits down with Sarah Gossin, Director of Product at Crelate, to share their expertise on redeployment strategies for staffing businesses. Despite the benefits of redeployment, many firms struggle with retention and redeployment due to lack of time, resources, or effective tools. Kortney and Sarah provide valuable insights to help businesses build a successful redeployment strategy.In this episode, you'll learn:the importance of measuring and setting goals for your redeployment strategyhow implementing effective workflows with technology is key to a successful redeployment strategyother tips to improve or create a redeployment program f...
2023-02-2348 min
The Full Desk ExperienceIndustry Spotlight | Lauren Jones - CEO and Founder of Leap Consulting - The Magic of Digital Transformation in Staffing and RecruitingLauren Jones, CEO and Founder of Leap Consulting and Co-Host of You Own the Experience podcast, joins Kortney Harmon to discuss her expertise as a tech stack expert, business operations guru, and industry trailblazer. In this episode, Lauren and Kortney talk about:Emphasizing the mindful use of technology in the talent industryHow Lauren helps businesses align their future aspirations with technologyThe importance of establishing a well-defined process before implementing technologyLauren speaks about her experience advocating for and elevating women in businessHow to stay ahead in the staffing industry through continuously embracing digital transformation and selecting purpose-built solutions for...
2023-02-0941 min
The Full Desk ExperienceWorkshop | Tips for Successful Change Management in Your Talent BusinessThis episode of The Full Desk Experience focuses on strategies for effectively managing change within an organization to enhance the success rate of teams.Change management is essential for organizations to keep up with the constantly evolving talent industry, with 79.7% of organizations needing to adapt their business every 2-5 years.Factors that can trigger change within a talent business include market changes, technological advancements, mergers and acquisitions, regulatory changes, organizational growth, and an increase in remote work.Implementing change management can help teams navigate these challenges and remain successful in the long-term.Change can be hard for individuals...
2023-02-0250 min
The Full Desk ExperienceIndustry Spotlight | Jen Meyer - SVP and GM at Govig - Driving process and creating growth through dataIn this episode of The Full Desk Experience's Industry Spotlight, Kortney Harmon talks with Jennifer Meyer, Senior Vice President and General Manager at Govig & Associates. Jen has over 25 years of experience in Executive Search and has led teams to success. Her accolades include being the youngest woman franchise owner at MRI and having the record for most cumulative billings.In this episode, you’ll learn:· The operational and foundational aspects of staffing and recruiting that drive success· The importance of having a well-defined process and accountability to provide a comprehensive view of the business and t...
2023-01-1251 min
The Full Desk ExperienceIndustry Spotlight | Maurice Fuller - Founder, StaffingTec - Staffing & Recruitment Technology TrendsThis inaugural episode features Maurice Fuller, CEO of StaffingTec. In this episode, you'll learn:The importance of having a strong foundation prior to tech implementationFuture staffing and recruiting trends and technologies to keep an eye onTips for getting the most out of your technologies For the future trends flyer talked about in the episode, please click here. Sign up for The Full Desk Experience live episode recordings here.
2022-12-1542 min
The Full Desk ExperienceWorkshop | Networking is a Compound Effort: Social Selling to Increase Revenue for Your Talent BusinessIn this episode, you'll learn:Inbound vs Outbound sales strategies for talent businessesSocial Selling Basics for Talent Sales TeamsThe Foundation: The Profile of a Talent Sales AssociatesThe Audience: Your Network The Interaction: The Approach of a Talent Sales Professional The Message: Content from Staffing and Recruiting Account ExecutivesTo download the Social Selling eBook, please click here.To purchase the book, "Think. Say. Do." by Ron Tite, please visit click here. Sign up for The Full Desk Experience live episode recordings here.
2022-12-0846 min
The Full Desk ExperienceWorkshop | Build Trust and Open Doors: The Multi-Channel Touch Plan Strategy for Your Sales TeamIn this episode, you'll learn:The importance of having a communicated and written new-client sales process for your teamsWhere your teams might be falling short in this processAn immediately actionable multi-channel touch plan strategy your sales team can use to gain new clientsHow technology can come alongside your teams in this processUsing social media in new and unique ways to engage with contactsAsk Me Anything sessionTo download the Multi-Channel Touch Plan Strategy eBook referenced in the show, please click here. Sign up for The Full Desk Experience live episode recordings here.
2022-11-2251 min
The Full Desk ExperienceWorkshop | Key Accounts Drive 33% of Sales Revenue: Developing your Talent Business's KA StrategyMain Topics Why Key Accounts matter for your business and revenue 5 strategies to develop and nurture Key Accounts The common mistakes to avoid with Key Accounts Additional Resources Stats on Key Accounts: https://blog.hubspot.com/sales/key-account-management Sign up for The Full Desk Experience live episode recordings here.
2022-11-1041 min
The Full Desk ExperienceMail Bag: The Importance of the Human Element in Staffing and RecruitingIn this "Ask Me Anything" only episode, you'll learn:How to stand out to attract the top talentLearning and development tips for your teamEmployee retention in today's marketAvoiding no showsAI, Automations, and the importance of the human element in staffing and recruitingIf you enjoyed this episode, please subscribe and rate! To submit your questions for the next Mail Bag episode, please email us at fulldesk@crelate.com.
2022-10-2729 min
The Full Desk ExperienceAI Shouldn’t Be Your Silver Bullet: What Talent Businesses Need To Consider When Evaluating Technology with Chris HessonArtificial Intelligence for talent businesses is a hot trend right now. But, what is behind this buzzword, and what does it actually mean? In this episode of The Full Desk Experience, Kortney Harmon unpacks AI with Chris Hesson, Manager of Professional Service at Crelate. Listen in to learn about how AI might not be the silver bullet after all.Main Topics:AI vs Automation – the differences between artificial intelligence and automated sequencesHow AI and Automations can augment processes and help (not replace) your teamsThe failures and future of AI in recruiting and staffing AMA – 34:00
2022-10-2052 min
The Full Desk ExperienceWorkshop | Don't Put The Used Mini Vans Up Front - How to Use Passive Talent to Increase Sales in Staffing and RecruitingBusinesses in the talent industry have been booming the past few years. The Great Resignation meant that finding talent was easy, as many left their jobs before even having anything lined up. This, in turn, made jobs to fill aplenty, and the combination has made for a very busy 24 months. Engaging with passive candidates probably hasn’t been at the forefront of your recruiting team’s minds.In this podcast, you’ll learn:The top 5 reasons your sales team isn’t successful using passive talent as a sales strategyHow to use your Most Placeable Candidat...
2022-10-0651 min
The Full Desk ExperienceWorkshop | Nurturing Your Passive Talent Pool for the FutureDo you have the talent in your pipeline today that adds value to your business and clients beyond what they can find themselves? In this episode, Kortney talks about the common mistakes you and your team might be making with passive talent and gives you several recommendations of how to turn that talent into pipeline.3:35 - Passive vs Active Talent11:32 - Going beyond social media to find passive talent14:27 - Top 10 things you're getting wrong when recruiting passive talent27:36 - Ask Me Anything
2022-09-2245 min
The Full Desk ExperienceWorkshop | Capitalizing on a Shifting Market in the Staffing and Recruiting Industry with Chris HessonIn this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend. 1:15 – Chris Hesson introduction and background 3:42 – Are we in a recession and what does that mean for your business? 7:30 – Marketing both sides of the desk proactively 10:25 – Looking at numbers and metrics to diagnose any issues 13:20 – Don’t get stuck in your...
2022-09-1546 min
The Full Desk ExperienceWorkshop | Quiet Quitting vs Intentional Leadership - Pulse CheckShow notes/Timestamped Sections:2:02 - What is quiet quitting?4:25 - The 4 main causes of quiet quitting10:06 - How leaders can address quiet quitting18:07 - Ways to show employee appreciation23:00 - Setting up career paths for your employees28:07 - Ask Me Anything
2022-09-0837 min
The Full Desk ExperienceWorkshop | Is it training or is it process? The secret to your team's success.Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program. Episode highlights:5:04 - Setting your team up for success10:00 - Begin your process with the foundational building blocks15:56 - Methodology and technology23:38 - Ask me anythingListen at Spotify, Google Podcasts, Amazon Music, Audible or wherever you listen to podcasts.
2022-09-0132 min
The Full Desk ExperienceThe Full Desk Experience - TeaserThe Full Desk Experience is a bi-weekly live events series turned podcast hosted by Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate. From strategy to tactics, The Full Desk Experience is your opportunity for live Q&A with a deeply knowledgeable staffing & recruiting consultant, to hear what the most successful firms are getting right, and to walk away with actionable guidance to drive the success of your business.
2022-09-0101 min