Shows
Happy to Help | A Customer Support PodcastLessons from 20 Episodes of Happy to HelpText the show!As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sarah Caminiti, Chase Clemons, Sarah Hatter, Kristi Ernst Thompson, and Suneet Bhatt. These experts shared their wisdom on leading with kindness, addressing feedback constructively, and fostering a sense of community and team support. We'll be returning in February 2025 for season two!Your suggestions for future topics or guests are welcome! We plan to continue providing you with actionable strategies to enhance your customer service, so...2024-12-2414 min
Happy to Help | A Customer Support PodcastHow Whole Company Support Improves Products and Processes with Kristi Ernst ThompsonText the show!In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest Kristi Ernst Thompson, Senior Technical Support Specialist at Help Scout, joins us to share how involving every department in customer support—from developers to leadership—fosters innovation, strengthens cross-team collaboration, and enhances customer satisfaction. Whether you’re part of a small startup or a large organization, this episode offers insights to help you connect with your customers and build better products!We wa...2024-11-2641 minHappy to Help | A Customer Support PodcastElevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week IdeasText the show!At ElevateCX in Denver, industry leaders, CX professionals, and customer success veterans gathered to explore the future of CX and customer satisfaction.In this episode, Priscilla and Jordan are joined by Kate Chupp to unpack key takeaways from the conference: real-world talks, case studies, and keynotes from CX leaders; the surprising role of AI-powered and AI-driven tools in customer success, customer engagement, and contact center innovation; and why community-led learning might just be the secret to a winning CX strategy.You’ll also hear from industry experts on the ground as...2024-10-1548 min