Shows
She's So Suite PodcastThe Ballerina turned Founder & CEO at The Fairy Job Mom ft. Alexis ScottShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Welcome back to the She's So Suite podcast, where we celebrate, elevate, and learn from accomplished women in the C-suite and beyond. In this episode, I, Kristi Faltorusso, sit down with the inspiring Alexis Scott, Founder & CEO of The Fairy Job Mom, to chat about her refreshingly candid career journey. You’ll hear Alexis’s raw insights on being...2025-05-0746 min
She's So Suite PodcastThe Ballerina turned Founder & CEO at The Fairy Job Mom ft. Alexis ScottShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Welcome back to the She's So Suite podcast, where we celebrate, elevate, and learn from accomplished women in the C-suite and beyond. In this episode, I, Kristi Faltorusso, sit down with the inspiring Alexis Scott, Founder & CEO of The Fairy Job Mom, to chat about her refreshingly candid career journey. You’ll hear Alexis’s raw insights on being laid off during the pandemic, gr...2025-05-0746 min
Closing Time: quick insights from sales & marketing expertsRevenue, Renewals, and the Evolving Role of Customer Success -- with Kristi FaltorussoDo your customer success managers assist customers? Yes. But do they also handle renewals? Upsells? Expansion? Cross-sell? If it feels like every company writes its own script for this role, you are correct. In this week’s episode of Closing Time, host Geoff Coutts welcomes Kristi Faltorusso, Chief Customer Officer at ClientSuccess, to chat through the evolving role of customer success. Kristi shares her experience in leading customer success teams with a wide range of revenue responsibilities. She talks through the differing skill sets needed and what factors weigh in on the differing structures of CS teams. ...2025-04-2816 minShe's So Suite PodcastThe Journalist turned Sales Manager at Dreamdata ft. Laura ErdemShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/From dreaming of becoming a journalist in Lithuania to excelling in the world of tech sales, Laura Erdem—a dynamic sales executive at DreamData—opens up about making bold career pivots and overcoming fear through financial security, which is crucial for empowerment, especially for women.Laura shares candid insights on making the leap from established enterprise roles to early...2025-04-2347 minShe's So Suite PodcastThe Journalist turned Sales Manager at Dreamdata ft. Laura ErdemShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/From dreaming of becoming a journalist in Lithuania to excelling in the world of tech sales, Laura Erdem—a dynamic sales executive at DreamData—opens up about making bold career pivots and overcoming fear through financial security, which is crucial for empowerment, especially for women.Laura shares candid insights on making the leap from established enterprise roles to early-stage startups, building her...2025-04-2347 minShe's So Suite PodcastThe Veterinarian turned CCO at SAI360 ft. Paula SobbShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Join me, Kristi Faltorusso, CCO, Client Success as I sit down with Paula Sobb, CCO, SAI360 ( former CCO, LifeLoop). Paula takes us on a remarkable journey through her career, from navigating the male-dominated tech industry to successfully launching her own business. With honesty and vulnerability, Paula shares pivotal moments in her life, including balancing motherhood and career, overcoming health challenges, and bouncing back...2025-04-0947 minShe's So Suite PodcastThe Veterinarian turned CCO at SAI360 ft. Paula SobbShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Join me, Kristi Faltorusso, CCO, Client Success as I sit down with Paula Sobb, CCO, SAI360 ( former CCO, LifeLoop). Paula takes us on a remarkable journey through her career, from navigating the male-dominated tech industry to successfully launching her own business. With honesty and vulnerability, Paula shares pivotal moments in her life, including balancing motherhood and career, overcoming health challenges, and bouncing back into corporate America...2025-04-0947 minShe's So Suite PodcastThe Astronomer turned CEO at Virtual Field ft. Rachel KrugShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Welcome back to the She's So Suite podcast, where I spotlight remarkable women who have journeyed to the C-suite. In today's episode, I, Kristi Faltorusso, sit down with Rachel Krug, the accomplished CEO of Virtual Field. With an MA in Sociomedical Sciences from Columbia University, an MBA from New York University, and a BA in Sociology from Cornell University, Rachel's career has been...2025-03-2648 minShe's So Suite PodcastThe Astronomer turned CEO at Virtual Field ft. Rachel KrugShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Welcome back to the She's So Suite podcast, where I spotlight remarkable women who have journeyed to the C-suite. In today's episode, I, Kristi Faltorusso, sit down with Rachel Krug, the accomplished CEO of Virtual Field. With an MA in Sociomedical Sciences from Columbia University, an MBA from New York University, and a BA in Sociology from Cornell University, Rachel's career has been shaped by pivotal...2025-03-2648 minShe's So Suite PodcastThe Spy turned Founder & CEO at Avenue Talent Partners ft. Amy VolasShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Join me, Kristi Faltorusso, CCO at ClientSuccess as I welcome the inspiring Amy Volas, founder and CEO of Avenue Talent Partners to uncover her unique journey to becoming a successful entrepreneur. Amy shares candid anecdotes about the formidable challenges she faced, including working with a difficult CEO and navigating career crossroads, and how she overcame them by embracing excellence and communication. She also shares her proudest...2025-03-1251 minShe's So Suite PodcastThe Spy turned Founder & CEO at Avenue Talent Partners ft. Amy VolasShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Join me, Kristi Faltorusso, CCO at ClientSuccess as I welcome the inspiring Amy Volas, founder and CEO of Avenue Talent Partners to uncover her unique journey to becoming a successful entrepreneur. Amy shares candid anecdotes about the formidable challenges she faced, including working with a difficult CEO and navigating career crossroads, and how she overcame them by embracing excellence and communication. She also...2025-03-1151 min
She's So Suite PodcastThe Spy turned Founder & CEO at Avenue Talent Partners ft. Amy VolasShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Join me, Kristi Faltorusso, CCO at ClientSuccess as I welcome the inspiring Amy Volas, founder and CEO of Avenue Talent Partners to uncover her unique journey to becoming a successful entrepreneur. Amy shares candid anecdotes about the formidable challenges she faced, including working with a difficult CEO and navigating career crossroads, and how she overcame them by embracing excellence and communication. She also shares her proudest moments, incl...2025-03-1151 minShe's So Suite PodcastThe Pilot turned Product Led Growth Expert ft. Leah TharinShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo athttps://www.clientsuccess.com/Leah Tharin, a trailblazing influencer and product-led growth expert joins me, Kristi Faltorusso, CCO at Client Success on the She's So Suite podcast to candidly share her unique career path, starting as a C++ developer and evolving into a dynamic force in the product management and executive landscape.Leah unveils pivotal moments, the challenges she faced, and the transformative decisions she made to embrace...2025-02-2645 minShe's So Suite PodcastThe Pilot turned Product Led Growth Expert ft. Leah TharinShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo athttps://www.clientsuccess.com/Leah Tharin, a trailblazing influencer and product-led growth expert joins me, Kristi Faltorusso, CCO at Client Success on the She's So Suite podcast to candidly share her unique career path, starting as a C++ developer and evolving into a dynamic force in the product management and executive landscape.Leah unveils pivotal moments, the challenges she faced, and the transformative decisions she...2025-02-2545 minShe's So Suite PodcastThe Pilot turned Product Led Growth Expert ft. Leah TharinShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo athttps://www.clientsuccess.com/Leah Tharin, a trailblazing influencer and product-led growth expert joins me, Kristi Faltorusso, CCO at Client Success on the She's So Suite podcast to candidly share her unique career path, starting as a C++ developer and evolving into a dynamic force in the product management and executive landscape.Leah unveils pivotal moments, the challenges she faced, and the transformative decisions she made to embrace her true self and...2025-02-2545 min
Grow Your B2B SaaSS6E1 - The CS Playbook: How to Scale Retention & Growth in B2B SaaS With Kristi FaltorussoIn the first episode of season 6 of the Grow Your B2B SaaS podcast, we discuss how customer success helps B2B SaaS companies grow by keeping customers happy and reducing churn. Our guest, Kristi Faltorusso, has 13 years of experience in customer success and SaaS. She shares how to create and manage customer success strategies. Kristi is the Chief Customer Officer at ClientSuccess, a founding member of the Gain, Grow, Retain CS Community, and a limited partner at Stage2 Capital. She also co-hosts three CS podcasts and offers valuable resources for SaaS businesses. Tune in to hear Kristi's insights...2025-02-1838 minShe's So Suite PodcastThe Social Worker turned VP at Agility PR Solutions ft. Pragya DubeyShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/In this episode of the She's So Suite Podcast, Pragya Dubey, the Vice President of Global Services & Media Analytics at Agility PR Solutions joins me, Kristi Faaltorusso, CCO at ClientSuccess to chat about path to the C-suite, along with the inherent traits that propelled her forward. Pragya shares the profound impact of mentorship and how she empowers other women. With valuable insights on building...2025-02-1248 minShe's So Suite PodcastThe Social Worker turned VP at Agility PR Solutions ft. Pragya DubeyShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo athttps://www.clientsuccess.com/In this episode of the She's So Suite Podcast, Pragya Dubey, the Vice President of Global Services & Media Analytics at Agility PR Solutions joins me, Kristi Faaltorusso, CCO at ClientSuccess to chat about path to the C-suite, along with the inherent traits that propelled her forward.Pragya shares the profound impact of mentorship and how she empowers other women. With valu...2025-02-1148 minShe's So Suite PodcastThe Social Worker turned VP at Agility PR Solutions ft. Pragya DubeyShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo athttps://www.clientsuccess.com/In this episode of the She's So Suite Podcast, Pragya Dubey, the Vice President of Global Services & Media Analytics at Agility PR Solutions joins me, Kristi Faaltorusso, CCO at ClientSuccess to chat about path to the C-suite, along with the inherent traits that propelled her forward.Pragya shares the profound impact of mentorship and how she empowers other women. With valuable insights on building relationships, embracing ambition, and...2025-02-1148 minShe's So Suite PodcastThe Inside Sales Rep turned Co-Founder & CEO of eWebinar ft. Melissa KwanShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Melissa Kwan, Co-Founder & CEO of eWebinar, joins me, Kristi Faltorusso, CCO at ClientSuccess, on the She's So Suite podcast to share her journey of bootstrapping startups, embracing nomadic living, and intentionally designing a life centered around freedom and happiness.
She also reveals the philosophy that guides her today: You can have everything you want—just not all at once.
2025-01-2950 minShe's So Suite PodcastThe Inside Sales Rep turned Co-Founder & CEO of eWebinar ft. Melissa KwanShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Melissa Kwan, Co-Founder & CEO of eWebinar, joins me, Kristi Faltorusso, CCO at ClientSuccess, on the She's So Suite podcast to share her journey of bootstrapping startups, embracing nomadic living, and intentionally designing a life centered around freedom and happiness. She also reveals the philosophy that guides her today: You can have everything you want—just not all at once.Melissa...2025-01-2950 min
Your Customer, Your SuccessNew Year, New Success - Kristi Faltorusso on Customer Success StrategyE7: New Year, New Success: Kristi Faltorusso on Customer Success StrategyIn this episode of Your Customer, Your Success, host Gary Marra sits down with Kristi Faltorusso, Chief Customer Officer at ClientSuccess and a Top 25 thought leader in the customer success industry. With over 13 years of experience, Kristi has built and transformed world-class customer success teams. She shares her expert insights into the evolving role of CS, the recent challenges in the industry, and thoughts on moving forward. From leveraging AI and data to designing scalable strategies, Kristi explains how organizations can position themselves for...2025-01-2136 minShe's So Suite PodcastThe Hairstylist turned COO at OnTheClock ft. Nicole HullihenShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
In this episode of the She's So Suite, podcast, I'm joined by Nicole Hullihen, Chief Operating Officer at OnTheClock and Founder of XecuteTheVision. Nicole shares her journey from being overlooked for promotions to becoming a recognized leader and mentor. She discusses the pivotal role of education in her career, her passion for providing mentorship to women, and the delicate balance she maintains betw...2025-01-1540 minShe's So Suite PodcastThe Hairstylist turned COO at OnTheClock ft. Nicole HullihenShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/In this episode of the She's So Suite, podcast, I'm joined by Nicole Hullihen, Chief Operating Officer at OnTheClock and Founder of XecuteTheVision. Nicole shares her journey from being overlooked for promotions to becoming a recognized leader and mentor. She discusses the pivotal role of education in her career, her passion for providing mentorship to women, and the delicate balance she maintains between her professional and pers...2025-01-1540 minShe's So Suite PodcastThe Lawyer turned Co-Founder at Goldhue ft. Tara GoldmanShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
In this She's So Suite podcast episode, I sit down with Tara Goldman, co-founder and executive coach at Goldhue. Tara shares her dynamic career journey and emphasizes the transformative power of face-to-face interactions and the role of empathy and accountability in digital communication, especially in remote work environments.
Listen in as Tara reflects on her career transitions, the significance of comm...2024-12-1851 minShe's So Suite PodcastThe Lawyer turned Co-Founder at Goldhue ft. Tara GoldmanShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/In this She's So Suite podcast episode, I sit down with Tara Goldman, co-founder and executive coach at Goldhue. Tara shares her dynamic career journey and emphasizes the transformative power of face-to-face interactions and the role of empathy and accountability in digital communication, especially in remote work environments. Listen in as Tara reflects on her career transitions, the significance of communication over technical skills i...2024-12-1851 minShe's So Suite PodcastAn Entrepreneur from the Start ft. Giuliana Corbo (CEO, Nearsure)She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com
In this empowering episode of the She's So Suite podcast, I am joined by an extraordinary guest, Giuliana Corbo (CEO, of Nearsure) with me. Together we dive deep into Giuliana's remarkable journey to becoming a tech industry leader.
Giuliana discusses the value of failure as a crucial lesson in personal and professional development, emphasizing its role in fostering a growth...2024-12-0446 minShe's So Suite PodcastAn Entrepreneur from the Start ft. Giuliana Corbo (CEO, Nearsure)She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.comIn this empowering episode of the She's So Suite podcast, I am joined by an extraordinary guest, Giuliana Corbo (CEO, of Nearsure) with me. Together we dive deep into Giuliana's remarkable journey to becoming a tech industry leader. Giuliana discusses the value of failure as a crucial lesson in personal and professional development, emphasizing its role in fostering a growth mindset. She also shar...2024-12-0446 minShe's So Suite PodcastThe Marine Biologist turned President at Mosaicx ft. Rebecca JonesShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Rebecca Jones, the President at Mosaicx joins me, Kristi Faltorusso, for this episode to share her incredible journey. Rebecca's path to success is one of resilience, mentorship, and the pursuit of purpose. Along the way, she faced significant challenges, including job loss during the COVID-19 pandemic, and has found innovative ways to navigate her career and personal growth. She also emphasizes the impo...2024-11-2046 minShe's So Suite PodcastThe Marine Biologist turned President at Mosaicx ft. Rebecca JonesShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/ Rebecca Jones, the President at Mosaicx joins me, Kristi Faltorusso, for this episode to share her incredible journey. Rebecca's path to success is one of resilience, mentorship, and the pursuit of purpose. Along the way, she faced significant challenges, including job loss during the COVID-19 pandemic, and has found innovative ways to navigate her career and personal growth. She also emphasizes the importance of aligning personal values with...2024-11-2046 minShe's So Suite PodcastThe Marine Biologist turned President at Mosaicx ft. Rebecca JonesShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Rebecca Jones, the President at Mosaicx joins me, Kristi Faltorusso, for this episode to share her incredible journey. Rebecca's path to success is one of resilience, mentorship, and the pursuit of purpose. Along the way, she faced significant challenges, including job loss during the COVID-19 pandemic, and has found innovative ways to navigate her career and personal growth. She also emphasizes the importance of aligning personal...2024-11-2046 minShe's So Suite PodcastThe Teacher turned CCO of Trustwell ft. Maria BurchShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/ Maria Burch, the Chief Customer Officer at Trustwell, joins me, Kristi Faltorusso, CCO at Client Success to open up about her dynamic career journey, emotional challenges of leadership, and strategies for building confidence through power poses and affirmations. They also delve into the complexities of navigating male-dominated industries, the importance of female empowerment, the philosophy around work-life integration, the mental health benefits of fitness routines, and Maria's role...2024-11-0645 minShe's So Suite PodcastThe Teacher turned CCO of Trustwell ft. Maria BurchShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Maria Burch, the Chief Customer Officer at Trustwell, joins me, Kristi Faltorusso, CCO at Client Success to open up about her dynamic career journey, emotional challenges of leadership, and strategies for building confidence through power poses and affirmations. They also delve into the complexities of navigating male-dominated industries, the importance of female empowerment, the philosophy around work-life integration, the mental health benefits of f...2024-11-0645 minShe's So Suite PodcastThe Teacher turned CCO of Trustwell ft. Maria BurchShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Maria Burch, the Chief Customer Officer at Trustwell, joins me, Kristi Faltorusso, CCO at Client Success to open up about her dynamic career journey, emotional challenges of leadership, and strategies for building confidence through power poses and affirmations. They also delve into the complexities of navigating male-dominated industries, the importance of female empowerment, the philosophy around work-life integration, the mental health benefits of fitness routines, and Mari...2024-11-0645 min
No Hold TimeSelfless Giving and Building a Customer Success Team | Kristi Faltorusso (Client Success)Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through selfless giving.
That's advice from our latest guest on #NoHoldTime, Kristi Faltorusso, who is the true definition of a customer experience (CX) expert.
As chief customer officer at ClientSuccess, a platform devoted to improving customer experience for other organizations, Kristi is constantly creating better customer experience within her own organization, while also being a thought leader in the CX space.
In this episode, Kristi explains why keeping ideas, tactics, and best...2024-11-0544 minShe's So Suite PodcastThe Teacher turned CPO of Axonius ft. Nurit ShiberShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Nurit Shiber, Chief People Officer at Axonius, joins me in this episode to discuss her career milestones, challenges navigating motherhood and career growth, and the necessity of practicing gratitude, self-reflection, and making mindful choices. Nurit also shares her passion for mentoring high school students. Tune in to our conversations filled with wisdom, authenticity, and actionable insights that will leave you inspired to reflect on your path and...2024-10-2545 minShe's So Suite PodcastThe Teacher turned CPO of Axonius ft. Nurit ShiberShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Nurit Shiber, Chief People Officer at Axonius, joins me in this episode to discuss her career milestones, challenges navigating motherhood and career growth, and the necessity of practicing gratitude, self-reflection, and making mindful choices. Nurit also shares her passion for mentoring high school students. Tune in to our conversations filled with wisdom, authenticity, and actionable insights that will leave you inspired to refl...2024-10-2345 minShe's So Suite PodcastThe Medical Doctor turned (former) CEO of Radial ft. Laura RitcheyShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/In this episode, Laura Ritchie, CEO of Radial & I sit down to reflect on her career journey. Laura shares powerful lessons about prioritizing significance and purpose over status. She advocates for maintaining strong social connections for a happier, longer life. She offers profound insights into female leadership, spotlighting systemic issues from the McKinsey Women in the Workplace study and stressing the need for actionable diversity and incl...2024-10-0946 minShe's So Suite PodcastThe Medical Doctor turned CEO of Radial ft. Laura RitcheyShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
In this episode, Laura Ritchie, CEO of Radial & I sit down to reflect on her career journey. Laura shares powerful lessons about prioritizing significance and purpose over status. She advocates for maintaining strong social connections for a happier, longer life. She offers profound insights into female leadership, spotlighting systemic issues from the McKinsey Women in the Workplace study and stressing the need for...2024-10-0946 minShe's So Suite PodcastThe Doctor turned CCO at Salesloft ft. Sam LovelandShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Sam Loveland, the Chief Customer Officer at SalesLoft, joins me to share her incredible journey in the tech and business world. From navigating a male-dominated industry to diving into the importance of feedback, Sam & I explore the challenges and strategies for transitioning into leadership roles. We also touch upon the value of mentorship, and the significance of a supportive system in achieving career aspirations.Timest...2024-09-2548 minShe's So Suite PodcastThe Doctor turned CCO at Salesloft ft. Sam LovelandShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Sam Loveland, the Chief Customer Officer at SalesLoft, joins me to share her incredible journey in the tech and business world. From navigating a male-dominated industry to diving into the importance of feedback, Sam & I explore the challenges and strategies for transitioning into leadership roles. We also touch upon the value of mentorship, and the significance of a supportive system in achieving care...2024-09-2548 minShe's So Suite PodcastThe Musician turned CHRO of Gong ft. Sunaina LoboShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
In this episode of the She's So Suite Podcast, you'll find a treasure trove of insights and actionable advice on leadership, diversity, inclusion, and achieving both personal and professional success. Sunaina Lobo, the dynamic Chief People Officer at Gong, joins Kristi Faltorusso to discuss the crucial role of relationships, mentorship, and authentic leadership in fostering inclusive workplace environments.
2024-09-1149 minShe's So Suite PodcastThe Musician turned CHRO of Gong ft. Sunaina LoboShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/In this episode of the She's So Suite Podcast, you'll find a treasure trove of insights and actionable advice on leadership, diversity, inclusion, and achieving both personal and professional success. Sunaina Lobo, the dynamic Chief People Officer at Gong, joins Kristi Faltorusso to discuss the crucial role of relationships, mentorship, and authentic leadership in fostering inclusive workplace environments.Sunaina also pass...2024-09-1149 minShe's So Suite PodcastThe Pediatric Cardiologist turned CRO at Japhy AI ft. Steph ReckShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Steph Reck, CRO at Japhy AI, joins me on the She's So Suite Podcast and sheds light on the emotional challenges of layoffs, and the importance of supporting affected employees. They also discuss the biases in traditional hiring practices, which can overlook diverse, talented individuals. Steph emphasizes leaders' role in creating a collaborative, inclusive, and safe work environment.
Ti...2024-08-2856 minShe's So Suite PodcastThe Pediatric Cardiologist turned CRO at Japhy AI ft. Steph ReckShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Steph Reck, CRO at Japhy AI, joins me on the She's So Suite Podcast and sheds light on the emotional challenges of layoffs, and the importance of supporting affected employees. They also discuss the biases in traditional hiring practices, which can overlook diverse, talented individuals. Steph emphasizes leaders' role in creating a collaborative, inclusive, and safe work environment. Timestamps 0:00...2024-08-2856 minShe's So Suite PodcastThe Customer turned Global Head of Customer Support Operations ft. Natalie BeckermanShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotel and Resorts joins me to share her dynamic career path filled with wild challenges, pivotal moments, and empowering leadership. She’ll offer insights into contrasting experiences with different leadership styles and the role of a leader in making her feel empowered to deliver results in seemingly impossible situations. Natalie also outlines her st...2024-08-1344 minShe's So Suite PodcastThe Customer turned Global Head of Customer Support Operations ft. Natalie BeckermanShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotel and Resorts joins me to share her dynamic career path filled with wild challenges, pivotal moments, and empowering leadership. She’ll offer insights into contrasting experiences with different leadership styles and the role of a leader in making her feel empowered to deliver results in seemingly impossible situations. Natalie also outlines her structured approach to assessi...2024-08-1344 minShe's So Suite PodcastThe Physician turned CGO ft. Summer BrownShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Join me, Kristi Faltorusso for an inspiring episode as I delve into the extraordinary career of Summer Brown, CGO at CipherHealth. Summer is a trailblazer who shares her groundbreaking experiences as the first woman to hold organizational leadership positions. Gain insights into her strategies for making her voice heard,how she overcame the challenges of the gender pay gap while working in male-dominated envi...2024-07-3148 minShe's So Suite PodcastA Physician turned CGO at CipherHealth ft. Summer BrownShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Join me, Kristi Faltorusso for an inspiring episode as I delve into the extraordinary career of Summer Brown, CGO at CipherHealth. Summer is a trailblazer who shares her groundbreaking experiences as the first woman to hold organizational leadership positions.
Gain insights into her strategies for making her voice heard,how she overcame the challenges of the gender pay gap while work...2024-07-3148 minShe's So Suite PodcastA Physician turned CGO ft. Summer Brown (CipherHealth)She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/ Join me, Kristi Faltorusso for an inspiring episode as I delve into the extraordinary career of Summer Brown, CGO at CipherHealth. Summer is a trailblazer who shares her groundbreaking experiences as the first woman to hold organizational leadership positions. Gain insights into her strategies for making her voice heard,how she overcame the challenges of the gender pay gap while working in male-dominated environments. Discover the critical deci...2024-07-3148 minShe's So Suite PodcastA Leader from the Start ft. Catherine Blackmore (GVP, Oracle Applications Service Excellence)She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Catherine Blackmore (GVP Oracle Applications Service Excellence) joins me on the She's So Suite Podcast to share her invaluable advice on intentional networking, the significance of mentorship, and the power of personal branding. With a wealth of experience spanning Nestle, Kellogg’s, and now Oracle, Catherine's insights on leadership, overcoming inner critics, and driving innovation are sure to resonate. She passionately emphasizes the importance of lifting pe...2024-07-2344 minShe's So Suite PodcastA Leader from the Start ft. Catherine Blackmore (GVP, Oracle Applications Service Excellence)She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Catherine Blackmore (GVP, Oracle Applications Service Excellence) joins me on the She's So Suite Podcast to share her invaluable advice on intentional networking, the significance of mentorship, and the power of personal branding. With a wealth of experience spanning Nestle, Kellogg’s, and now Oracle, Catherine's insights on leadership, overcoming inner critics, and driving innovation are sure to resonate. She passionately emphasizes the im...2024-07-2244 minShe's So Suite PodcastThe Writer turned CPO of Viator ft. Kristin DorsettShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
In this episode, I sit down with Kristin Dorsett, Chief Product Officer at Viator. Kristin is a dynamic leader passionate about building businesses and helping her team members grow, many of whom have ascended to VP and C-suite roles in other companies. In this episode, Kristin shares her journey from her early days in public relations and marketing to her pivotal role in p...2024-06-1948 minShe's So Suite PodcastThe Writer turned CPO of Viator ft. Kristin DorsettShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/In this episode, I sit down with Kristin Dorsett, Chief Product Officer at Viator. Kristin is a dynamic leader passionate about building businesses and helping her team members grow, many of whom have ascended to VP and C-suite roles in other companies. In this episode, Kristin shares her journey from her early days in public relations and marketing to her pivotal role in product management. She...2024-06-1948 min
CXChronicles PodcastCXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi FaltorussoHey CX Nation,In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about with all of the conference attendees. In this episode, Kristi and Adrian chat through some of the speakers, presenters, vendors, technology & the genuine "yammering" that we are hearing at Cu...2024-06-0617 minShe's So Suite PodcastThe Actress turned CMO of WorkRamp ft. Jack FosterShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/ Jack Foster is a dynamic CMO who has been steering the marketing team at WorkRamp for over two and a half years. Jack shares how she's nurtured an all-female team along with her approach to balancing a high-powered career with personal life. She also reflects on the challenges and lessons of leading teams during tough economic times, the importance of setting boundaries, and the invaluable lessons of embr...2024-06-0548 minShe's So Suite PodcastThe Actress turned CMO of WorkRamp ft. Jack FosterShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Jack Foster is a dynamic CMO who has been steering the marketing team at WorkRamp for over two and a half years. Jack shares how she's nurtured an all-female team along with her approach to balancing a high-powered career with personal life. She also reflects on the challenges and lessons of leading teams during tough economic times, the importance of setting boundaries, and...2024-06-0548 minShe's So Suite PodcastThe Actress turned CMO of WorkRamp ft. Jack FosterShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Jack Foster is a dynamic CMO who has been steering the marketing team at WorkRamp for over two and a half years. Jack shares how she's nurtured an all-female team along with her approach to balancing a high-powered career with personal life. She also reflects on the challenges and lessons of leading teams during tough economic times, the importance of setting boundaries, and the invaluable less...2024-06-0548 minShe's So Suite PodcastThe Rockstar turned Co-Founder of CMP Research ft. Nicole KyleShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
In this episode, Nicole Kyle candidly discusses the challenges faced by women in male-dominated industries, the pressure of being one of the few female voices on a conference panel, and how she overcame communication hurdles early in her career. Nicole also offers valuable advice on overcoming imposter syndrome, taking risks, and celebrating career success.
Timestamps
0:00 - Pr...2024-05-2143 minShe's So Suite PodcastThe Rockstar Turned Co-Founder of CMP Research ft. Nicole KyleShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/In this episode, Nicole Kyle candidly discusses the challenges faced by women in male-dominated industries, the pressure of being one of the few female voices on a conference panel, and how she overcame communication hurdles early in her career. Nicole also offers valuable advice on overcoming imposter syndrome, taking risks, and celebrating career success.Timestamps 0:00 - Preview & Intros2024-05-2143 minShe's So Suite PodcastThe Pediatrician turned CRO ft. Stephanie Valenti She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/ Stephanie Valenti, a dynamic leader who has shattered glass ceilings in multiple C-level positions, joins me, Kristi Faltorusso, to delve into the candid world of leadership through Stephanie's lens. Together, we discuss the crucial roles emotional intelligence and healthy conflict play in leadership, the persistent lack of female representation in top roles, and the importance of aligning personal values with professional environments. Stephanie shares her struggles an...2024-05-0847 minShe's So Suite PodcastThe Pediatrician turned CRO ft. Stephanie Valenti
She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Stephanie Valenti, a dynamic leader who has shattered glass ceilings in multiple C-level positions, joins me, Kristi Faltorusso, to delve into the candid world of leadership through Stephanie's lens. Together, we discuss the crucial roles emotional intelligence and healthy conflict play in leadership, the persistent lack of female representation in top roles, and the importance o...2024-05-0847 minShe's So Suite PodcastThe Pediatrician turned CRO ft. Stephanie ValentiShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Stephanie Valenti, a dynamic leader who has shattered glass ceilings in multiple C-level positions, joins me, Kristi Faltorusso, to delve into the candid world of leadership through Stephanie's lens. Together, we discuss the crucial roles emotional intelligence and healthy conflict play in leadership, the persistent lack of female representation in top roles, and the importance of aligning personal values with professional environments. Stephanie shares her stru...2024-05-0847 min
The Customer Success PlaybookCustomer Success Playbook Season 2 Episode 14 - Kristi FaltorussoSend us a textIntroduction:In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client Success, shares her journey of developing a c community. Her candid discussion covers the initial aspirations, the stumbling blocks encountered, and the strategic pivot towards relaunching the community.Summary of Key Points:Initial Strategy and Challenges:Faltorusso envisioned a community exclusively for Client Success customers, aiming to foster connections and provide unique content.The initial setup was robust, with significant investments in technology and content, but...2024-04-3050 minShe's So Suite PodcastThe Athlete turned CEO of JOOR ft. Kristin SaviliaShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Kristin Savilia, CEO at JOOR, joins me on She's So Suite to share her profound insights into leading a SaaS startup as a female CEO, nurturing a support network, and mentoring upcoming female CEOs. Whether it's discussing her time turning around a local sales team with zero experience or her bold leap into a CEO role within the tech field, Kristin's story is one of adaptation, resilience, and person...2024-04-2445 minShe's So Suite PodcastThe Athlete turned CEO ft. Kristin SaviliaShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Kristin Savilia, CEO at JOOR, joins me on She's So Suite to share her profound insights into leading a SaaS startup as a female CEO, nurturing a support network, and mentoring upcoming female CEOs. Whether it's discussing her time turning around a local sales team with zero experience or her bold leap into a CEO role within the tech field, Kristin's story is one of adap...2024-04-2445 minShe's So Suite PodcastThe Dancer Turned Chief Customer Officer at Infor ft. Mari CrossShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Mari Cross, the Chief Customer Officer at Infor join me in this episode of the She's So Suite Podcast. In this conversation we navigate through Mari's fascinating journey from her origins in Russia to leading a massive global team. Mari shares the importance of reaching out for help and tapping into available resources, and advocating for mentorship throughout one's professional journey.
Timestamps
0:00 - Preview
1:18 - Intros
4:22 - Aspirati...2024-04-1043 minShe's So Suite PodcastThe Dancer Turned Chief Customer Officer at Infor ft. Mari CrossShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Mari Cross, the Chief Customer Officer at Infor join me in this episode of the She's So Suite Podcast. In this conversation we navigate through Mari's fascinating journey from her origins in Russia to leading a massive global team. Mari shares the importance of reaching out for help and tapping into available resources, and advocating for mentorship throughout one's professional journey.Ti...2024-04-1043 min
The Customer Success Pro PodcastCustomer Success Career Path to the C-Suite with Kristi FaltorussoSend us a textNavigating your Customer Success Career with Kristi FaltorussoIn this episode of the Customer Success Pro podcast, Anika Zubair interviews Kristi Faltorusso, a four times Top 25 Customer Success Influencer award winner and CCO at Client Success. Kristi shares her remarkable journey from a marketing professional to becoming a leading figure in the SaaS and customer success (CS) space. She highlights the importance of passion, hard work, and taking calculated risks in her career trajectory, culminating in her current role where she significantly impacts her organization and the CS community. The discussion...2024-04-0349 minShe's So Suite PodcastThe Drummer turned Co-Founder and CEO of Hummingbirds ft. Emily SteeleShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
The story of Emily Steele, the CEO & Co-founder of Hummingbirds, is one of courage and tenacity, illuminating the path for future female entrepreneurs with her inspiring example of leadership and grace. Emily Steele, a non-technical founder who smashed through barriers to shape her innovative startup, Hummingbirds, started from a local marketing agency in Iowa and went on to raise venture capital in an industry where women secure a me...2024-03-2840 minShe's So Suite PodcastThe Drummer turned Co-Founder and CEO of Hummingbirds ft. Emily SteeleShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/The story of Emily Steele, the CEO & Co-founder of Hummingbirds, is one of courage and tenacity, illuminating the path for future female entrepreneurs with her inspiring example of leadership and grace. Emily Steele, a non-technical founder who smashed through barriers to shape her innovative startup, Hummingbirds, started from a local marketing agency in Iowa and went on to raise venture capital in an industry where wome...2024-03-2840 minShe's So Suite PodcastThe Veterinarian turned CPO of UserTesting ft. Michelle Engle
She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Michelle Engle, Chief Product Officer at User Testing, has established herself in the male-dominated tech industry and serves as a role model for women aspiring to advance in technology.
Join me as I explore Michelle's passion for developing innovative products and her exceptional leadership skills, which set her apart. Together, Michelle and I address pivotal topics such as advocating for gender diversity and the significance of aligning with...2024-03-1349 minShe's So Suite PodcastThe Veterinarian turned CPO of UserTesting ft. Michelle EngleShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/Michelle Engle, Chief Product Officer at User Testing, has established herself in the male-dominated tech industry and serves as a role model for women aspiring to advance in technology.Join me as I explore Michelle's passion for developing innovative products and her exceptional leadership skills, which set her apart. Together, Michelle and I address pivotal topics such as advocating for gend...2024-03-1349 min
She's So Suite PodcastThe Attorney turned CRO of Calendly ft. Jessica GilmartinShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Jessica Gilmartin, CRO at Calendly) hasn't just climbed the ladder; she's built her own. From her days in Cornell to running a successful yogurt business, and embracing the martech world, Jessica's journey is nothing short of incredible. Her career is a shining example of how breaking the mold and embracing the unknown can lead to unexpected and rewarding outcomes.
She also opens up about overcoming impo...2024-02-2843 minShe's So Suite PodcastThe Attorney turned CRO of Calendly ft. Jessica GilmartinShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Jessica Gilmartin, CRO at Calendly) hasn't just climbed the ladder; she's built her own. From her days in Cornell to running a successful yogurt business, and embracing the martech world, Jessica's journey is nothing short of incredible. Her career is a shining example of how breaking the mold and embracing the unknown can lead to unexpected and rewarding outcomes.
She also opens up about overcoming impo...2024-02-2843 min
She's So Suite PodcastThe Film Director turned CEO, Refine Labs ft. Megan BowenShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Megan Bowen, CEO of Refine Labs, joins me, Kristi Faltorusso, to share her wisdom from her professional journey. We discuss her journey, from her aspirations of directing films (her desire to take charge) to the behind-the-scenes experiences of layoffs, her firsthand experience with layoffs, and her strive to excel in her career.
We delve into the significance of prioritizing self-care...2024-02-1451 min
She's So Suite PodcastThe Hot Dog Vendor turned Co-Founder and COO, Champion HQ ft. Gianna ScorsoneShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Kristi Faltorusso, sits down with Gianna Scorsone, COO and co-founder of ChampionHQ. Gianna's career is a testament to resilience, innovation, and dedication, from overcoming initial job rejections to charting her path in the competitive tech industry. Prepare to be inspired as Gianna shares her love for hotdogs, importance of standing out in a competitive job market, overcoming challenges faced by women in leader...2024-02-141h 00
She's So Suite PodcastThe Juvenile Corrections Officer turned SVP CS, Datasembly ft. Maranda DziekonskiShe's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Kristi Faltorusso, sits down with Maranda Dziekonski, SVP, CS Datasembly. Maranda’s story will inspire you to dare to dream big. Maranda's story is an inspiration to those aiming for career advancement. She encourages taking calculated risks and aiming high, while also emphasizing the significance of recognizing one's limitless potential and advocating for oneself.
Timestamps
0:00 - Preview
0:36 - Intr...2024-02-1434 min