Shows
Urgent Care LeadershipMeet Steve Sellars, UCA's new CEOSend us a textIn his first interview as the new CEO, Steve shares his perspective on the Urgent Care field and the role of the Urgent Care Association and its affiliates (the College of Urgent Care Medicine, the Urgent Care College of Physicians, the Urgent Care Foundation and the Commission on Urgent Care Quality) in leading into the future.Learn more about where UCA is headed, and the leader who is taking the reins (of the associations and of this podcast!)p.s. thank you for 5 great years of...
2025-08-1420 min
Walk-Ins Welcome: A Healthcare Marketing PodcastEp. 184: How the UCA Is Fighting for Higher Urgent Care Reimbursement - Interview with Kristin Rastatter from the Urgent Care Association🎙️ The Advocacy Podcast is officially launched! Expect policy updates, expert guests, grassroots strategy, and why advocacy doesn’t have to be boring. Listen now: https://www.buzzsprout.com/2460989/episodes/17307710This week on Walk-Ins Welcome, we’re joined by Kristin Rastatter, Advocacy Manager at the Urgent Care Association (UCA)—and someone who’s turning policy conversations into powerful momentum for urgent care clinics across the country.Kristin’s journey into advocacy began with her work at Meals on Wheels, where she discovered a deep passion for helping underserved communities. At UCA, she’s take...
2025-06-1143 minUrgent Care Leadership2025 Board Candidate Amy WrightSend us a textAmy Wright is the Director of Urgent Care, Telehealth and Access at Jefferson Health, and a candidate for the Board of Directors of the Urgent Care Association
2025-04-3005 minUrgent Care Leadership2025 Board Candidate Dr. Jeannie KenkareSend us a textDr. Jeannie Kenkare is President of Yale New Haven Health Urgent Care and a candidate for the Board of Directors for the Urgent Care Association.
2025-04-3007 minUrgent Care Leadership2025 Board Candidate Randy JohansenSend us a textRandy Johansen is the former CEO and current Advisor to the CEO at American Family Care, and a candidate for the Board of Directors at the Urgent Care Association.
2025-04-3008 minUrgent Care Leadership2025 Board Candidate Catherine Grant, PA-CSend us a textCatherine Grant is Founder and CEO of ExperCARE and a candidate for the Board of Directors of the Urgent Care Association.
2025-04-3006 minUrgent Care Leadership2025 Board Candidate April GillamSend us a textApril Gillam is the head of Industry Strategy and Consulting at Solv, an urgent care investor, and a candidate for the Board of Directors of the Urgent Care Association.Â
2025-04-3009 minUrgent Care Leadership2025 Board Candidate Dr. Cassandra DonnellySend us a textDr. Cassandra Donnelly is a Regional Medical Director at Wellstreet Urgent Care and a candidate for the Board of Directors of the Urgent Care Association.
2025-04-3007 minUrgent Care Leadership2025 Board Candidate Dr. Alicia TezelSend us a textDr. Alicia Tezel is a pediatrician with Little Spurs Pediatric Urgent Care and a candidate for the Board of Directors of the Urgent Care Association.
2025-04-3004 minUrgent Care Leadership2025 Board Candidate Janae Walsh, FNPSend us a textJanae Walsh is a family nurse practitioner at Davam Urgent Care and a candidate for the Board of Directors of the Urgent Care Association.
2025-04-3009 minUrgent Care Leadership2025 Board Candidate Dr. Shelley JanssenSend us a textDr. Shelley Janssen is the Chief Medical Officer at Doctors Care in South Carolina, and a candidate for the Board of Directors of the Urgent Care Association.
2025-04-3006 minUrgent Care LeadershipLobbyist - Kelli L'HeureuxSend us a textJoin me and UCA's Advocacy Manager, Kristin Rastatter, as we talk with Kelli L'Heureux from Resilient Advocacy in Sacramento, California. Kelli's firm works with the California Urgent Care Association on their legislative and regulatory efforts in the state, but their learnings have applicability for everyone trying to positively influence how Urgent Cares are treated in any state.
2024-12-1024 min
Walk-Ins Welcome: A Healthcare Marketing PodcastEp. 157: Urgent Care Advocacy: Inside the Fight for Better Urgent Care Reimbursement - Interview with Kristin Rastatter with the Urgent Care Associationđź“— Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit
In this episode, Kristin Rastatter, Advocacy Manager at the Urgent Care Association (UCA), shares her unique journey from Meals on Wheels to urgent care advocacy. The discussion centers on UCA's initiatives with the Centers for Medicare & Medicaid Services (CMS) to secure fair reimbursement for urgent care centers. Kristin details how a recent congressional letter with 26 bipartisan signatures led to CMS including urgent care in their Request for Information (RFI), marking significant progress in their advocacy efforts. She emphasizes how urgent care centers can hel...
2024-11-2031 minUrgent Care LeadershipGrassroots Advocacy Veteran - Dr. Eric EllisSend us a textDr. Ellis is the chair of the Government Affairs Committee of the California Urgent Care Association (CalUCA) and leads state efforts to influence legislation and regulation. Learn how he got started, what the key issues are, what they've learned along the way, and his vision of what the future holds for Urgent Care advocacy.2024 Regional Conferences:Northeast Regional Urgent Care Association (September): https://neruca.org/South East Regional Urgent Care Association (October): https://seruca.org/California (Western) Urgent Care Association (November): https://www.caluca.org/
2024-10-0718 minUrgent Care LeadershipGrassroots Advocacy Veteran - Dr. Jonathan HalpertSend us a textDr. Halpert is the co-chair of the Government Affairs Committee of the Northeast Regional Urgent Care Association (NERUCA) and has over a decade of experience influencing state legislation and regulation. Learn how this got started, meet the key players, discover what they've learned along the way, and his vision of what the future holds for Urgent Care advocacy.2024 Regional Conferences:Northeast Regional Urgent Care Association (September): https://neruca.org/South East Regional Urgent Care Association (October): https://seruca.org/California (Western) Urgent Care Association (November): https://www.cal...
2024-09-0530 minUrgent Care LeadershipS3 Eric Zimmerman, McDermott PlusSend us a textUCA's Advocacy efforts recently achieved a milestone - inclusion of Urgent Care in the 2025 Medicare Physician Fee Schedule publication issued by CMS. This episode goes into more details about what that means, why it's important, what happens next, and when those efforts might directly impact Urgent Care centers. Guests are Eric Zimmerman from McDermott+ and Kristin Rastatter of the Urgent Care Association.Links mentioned:https://urgentcareassociation.org/uc-advocacy/https://urgentcareassociation.org/about/the-people-behind-uca/kristin-rastatter/
2024-07-2618 minUrgent Care LeadershipLimited Scope X-Ray Advocacy: A Deep DiveSend us a textThis episode goes into the details of what it takes to make things happen in state legislation and regulations, through the experience of Christopher Nugent, MBA, CRA, RT(R)(CT). Chris has been instrumental in the work of UCA member coalitions who are advocating state by state to ensure a pathway exists for limited scope x-ray licensure in all states. We discuss the victories and how they were won, which states are up next,  what you need to know before you undertake this work in your state, and why it's worth doing.  Advocacy work...
2024-04-1629 minUrgent Care LeadershipBrandon Robertson - 2024 UCA Board CandidateSend us a textBrandon Robertson is the Founder and CEO of UCP Merchant Medicine and Intellivisit Solutions and is a candidate for the Urgent Care Association Board of Directors in 2024.
2024-03-1909 minUrgent Care LeadershipStephanie Bond - 2024 UCA Board CandidateSend us a textStephanie Bond is the Practice Administrator at Intermountain Health and a candidate for the Urgent Care Association Board of Directors in 2024.
2024-03-1805 minUrgent Care LeadershipBoyd Faust - 2024 UCA Board CandidateSend us a textBoyd Faust is the Chief Strategy Officer at GoHealth and a candidate for the Urgent Care Association Board of Directors in 2024.
2024-03-1412 minUrgent Care LeadershipDerek Newell - 2024 UCA Board of Directors CandidateSend us a textDerek Newell is the Chief Executive Officer of NextCare  and is a candidate for the Urgent Care Association Board of Directors in 2024.
2024-03-1412 minUrgent Care LeadershipRachel Sossoman - 2024 UCA Board of Directors CandidateSend us a textRachel Sossoman is the President and CEO of Mercy Urgent Care and Occupational Medicine and is a candidate for the Urgent Care Association Board of Directors in 2024.
2024-03-1206 minUrgent Care LeadershipDr. Jeff Schor - 2024 UCA Board of Directors CandidateSend us a textDr. Jeff Schor is the founder and former CEO of PM Pediatrics and a candidate for the Board of Directors for the Urgent Care Association in 2024.
2024-03-1210 minUrgent Care LeadershipS3: Eric Zimmerman, Lobbyist, McDermott+Send us a textEric Zimmerman leads UCA's lobbying team at McDermott+ in Washington, D.C. McDermott+ serves the health industry exclusively, and their team of lawyers, physicians, policy professionals, data analysts and Capitol Hill/government agency veterans brings robust expertise to UCA's Advocacy efforts.Eric Zimmerman joins UCA CEO Lou Ellen Horwitz to dive into the current state of UCA's efforts to elaborate on the "why" of our strategies and tactics, "how" things get done in Congress and with agencies like the Centers for Medicare and Medicaid Services, and "when" we might see some i...
2024-01-1933 minUrgent Care LeadershipS3 Selena Gurley, UCA Advocacy Committee ChairSend us a textSelena and Lou Ellen discuss UCA's advocacy strategy and tactics: Â how we got here, what progress we've made, lessons learned and insights gained, and what everyone who works in urgent care (or just loves and believes in it) can be doing to engage with legislators and regulators to make sure we'll always be here when our communities need us.
2023-11-1217 minUrgent Care LeadershipS3 Intro: Advocacy UpdateSend us a textUCA Chief Executive Officer Lou Ellen Horwitz provides an update on Urgent Care Advocacy and the next steps, both as an organization and an industry.
2023-09-2504 minUrgent Care LeadershipKatina Holliday - 2023 UCA Board CandidateSend us a textSince the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year's election candidates.This episode's guest is Katina Holliday, Owner of Urgent Care at the Pointe and Executive Director at Holliday's Helping Hands.Election ballots are sent directly to individual members, and to the key contacts for our organizational members, starting Ma...
2023-03-1606 minUrgent Care LeadershipDr. Tracey Davidoff - 2023 UCA Board CandidateSend us a textSince the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year's election candidates.This episode's guest is Dr. Tracey Davidoff, Urgent Care physician at Baycare Urgent Care.Election ballots are sent directly to individual members, and to the key contacts for our organizational members, starting March 21st. To learn more about any...
2023-03-1606 minUrgent Care LeadershipSuzanne Jackson - 2023 UCA Board Candidate InterviewSend us a textSince the founding of the Urgent Care Association, it’s been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year’s election candidates. This episode’s guest is Suzanne Jackson, Chief Operating Officer at HCA Healthcare Physician Services Group.Election ballots are sent directly to individual members, and to the key contacts for our organizational members, starting March 21st. To learn m...
2023-03-1609 minUrgent Care LeadershipDanielle Bynum - 2023 UCA Board Candidate InterviewSend us a textSince the founding of the Urgent Care Association, it’s been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year’s election candidates. This episode’s guest is Danielle Bynum, Director of Operations of Physician Practice Management at Gerald Champion Regional Medical Center.Election ballots are sent directly to individual members, and to the key contacts for our organizational members...
2023-03-1608 minUrgent Care LeadershipDr. Allury Arora-Lal - 2023 UCA Board Candidate InterviewSend us a textSince the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year's election candidates.This episode's guest is Dr. Allury Arora-Lal, Founder and Chief Medical Officer of Urgent Care for Children.Election ballots are sent directly to individual members, and to the key contacts for our organizational members, starting March 21st. To lea...
2023-03-0810 minUrgent Care LeadershipS2 Ep4: Early Leadership, Disaster Medicine & Diversity - Cassandra DonnellySend us a textDr. Cassandra Donnelly talks about her personal journey shifting from Emergency and Disaster Medicine to Urgent Care, her path to leadership and why diversity work is not a trend, but good business.
2022-12-2928 minUrgent Care LeadershipS2 Ep3: Occupational Medicine - Max LebowSend us a textDr. Max Lebow is Medical Director of Reliant Immediate Care Medical Group and the President of the Board of Directors of the Urgent Care Association. Trained and board certified in emergency medicine and occupational medicine, he shares how he got to where he is, and provides advice for those starting out in Urgent Care.
2022-09-0634 minUrgent Care LeadershipS2 Ep2: Density, Data & Doing Urgent Care - Stan BlaylockSend us a textStan Blaylock has been CEO of Physicians Immediate Care for the last decade, shepherding the organization through growth and change in multiple markets. Â Listen in as he shares his unique perspective - informed by his prior experience in pharmacy networks and as head of Walgreens Health Services - on where urgent care is and can be going.
2022-04-1524 minUrgent Care LeadershipSeason 2, Episode 1: Centralization & Distribution - Catherine MatthewsSend us a textCatherine Matthews, owner and CEO of Lansing Urgent Care, came into urgent care from General Electric - and the background she brought with her strongly influenced how she runs her centers. Â The way she rotates her team and "manages" each location really changed my mind about what models work well and are scaleable. Â Hope you enjoy.
2022-02-2530 minUrgent Care LeadershipEpisode 7: Pride - Aaron BrightSend us a textDr. Aaron Bright is one of the most humble people I know - but his pride in the outcome his team's ironclad dedication to quality is inspiring.  UCA has partnered with Aaron's company - Hippo Education - to bring the best of urgent care learning to everyone we know...it's that good.  Listen in to learn why as Dr. Joe Toscano and I interview Aaron together.
2021-10-1626 minUrgent Care LeadershipEpisode 6: Access - Suzanne JacksonSend us a textSuzanne has gone from CEO roles in large health systems into the deep end of urgent care – after a hard sell. Her high-level perspective on how to lead across diverse geographies, the importance of model standardization, attracting/retaining talent and emerging technologies has lessons for us all. Â
2021-08-1319 minUrgent Care LeadershipEpisode 5: Growth - Lynne RosenSend us a textLynne Rosen has grown and developed more successful companies than you - I almost guarantee it. Â Hear how she earned her stripes, what she learned along the way, how she ended up in urgent care, and where she thinks it's going. Â
2021-07-3027 minUrgent Care LeadershipEpisode 4: Relationships - Steve SellarsSend us a text Premier Health has quietly but most certainly become known as the reigning expert in urgent care/health system partnerships.  Listen in as Steve shares his insights from 15+ years of building and developing some of the most successful relationships in the country.
2021-05-2129 minUrgent Care LeadershipBonus Episode for UCBX: Interviewing TipsIn this bonus segment I'm the guest, hosted by Melodie Turk, and we look at some of the top mistakes interviewers make when talking with job candidates.This episode was specially created for UCBX, UCA's management education series. More info at ucaoa.org.
2021-05-1925 minUrgent Care LeadershipEpisode 3: Focus - Richard ParkSend us a textIf you want to know some of CityMD's original secrets to success, have a listen. Warning: they aren't sexy, and they aren't easy - but they could be tremendously helpful to you. Â
2021-03-3029 minUrgent Care LeadershipEpisode 2: Hubris - Patrice PashSend us a textWhat does someone like Patrice Pash, who is renowned in our industry for her incredible operations acumen and industry expertise, consider the key characteristic of a great leader? The answer might surprise you.  And yes, getting to hang out with her for this was awesome. If you've ever seen her speak, you'll know what I mean. Enjoy!
2021-02-2534 minUrgent Care LeadershipBonus Episode for UCBX: Spring Cleaning Part OneIt's time to take stock of how our urgent care centers look, and understand the impact that has on our patient experience, staff workflows and morale, regulatory compliance and even clinical care. As leaders, we have to find ways to take off our blinders and get things back into shape - then create better systems to keep them there. Learn from Debbie Rae, Director of Administration for Retail Health how she's done this in 50+ locations.This Bonus Episode was specially created for the February UCBX - UCA's new Monthly Management Education "box" - which includes webinars, podcasts...
2021-02-0524 minUrgent Care LeadershipBonus Episode for UCBX: Spring Cleaning Part TwoIn this short bonus segment I dig a little deeper into some of the leadership pitfalls and opportunities that are hidden in activities like Spring Cleaning.This Bonus Episode was specially created for the February UCBX - UCA's new Monthly Management Education "box" - which includes webinars, podcasts like this and other resources tailored to the beginning of the year in urgent care. Check it out at ucaoa.org.
2021-02-0506 minUrgent Care LeadershipEpisode 1: Nimble and Bold - Shaun GinterSend us a textSome of the innate characteristics of the people drawn to urgent care as a profession served us well through the pandemic so far. Shaun and I take a look at the past year, which organizations excelled vs. just survived (or not), what made the difference, and what we can all learn from it.
2021-01-2920 min