Shows
FOCUSEpisode 701: Taking a Student-Friendly Approach to Past-Due Accounts with the University of AlabamaOn this episode of FOCUS, Kristy Pritchett, Director of Student Account Services at the University of Alabama, joined us to discuss how a student-friendly approach to past-due accounts lead to higher retention rates. The university created their approach out of a need to give additional support to students that were facing financial hardship. Through an integration with TouchNet, the University of Alabama partnered with ECSI RecoverySelect to focus on accounts receivable and past-due accounts, which led to an increase in their retention rates. Read more as Pritchett shares how the institution successfully transformed itself into a model university for...2023-09-0532 min
Dreams ARE RealCelebrating 100 Episodes: Know Your Value, Live Your Truth, and Believe Your Dreams ARE RealFor our 100th episode, we’ve chosen to offer a bit of a retrospective, highlighting themes that have become evident over the course of our recordings, and to share these themes through our guests’ own words. These themes are clear, consistent, and powerful and I hope they speak to you as they have to me. Thank you for once again honoring our work with your precious focus and attention. Thank you for listening, subscribing, reviewing, and sharing. Thank you for being amazing. Topics: Gratitude Wins. You Have Value Speak Your Truth Offer Love...2020-08-2052 min
FOCUSEpisode 101: BamaBots with Kristy PritchettKristy Pritchett, director of student account services at the University of Alabama, provides an overview of the artificial intelligence bots used in robotic automated processes at her university. She explains the process of obtaining and implementing a new chat bot that helps students by answering frequently asked questions, leaving staff more time to focus on more complicated and specific student needs. Pritchett explains the great success and benefits of having an automated system in the student services department.
Article intelligence can take a lot of different forms and do a lot of different things. Pritchett focuses on...2020-01-2120 min