Shows
the ux matto showAudio Only: Projective ResearchIn this conversation, Matthew and Kyle Soucy delve into the world of projective techniques in UX research. They discuss the importance of these techniques in eliciting deeper emotional responses from participants, the challenges faced in qualitative research, and the balance between generative and evaluative methods. Kyle shares insights on navigating sensitive topics, the impact of research on stakeholders, and the democratization of research practices. The discussion highlights the need for researchers to take a stand and advocate for user-centered approaches in a fast-paced business environment.
2025-12-261h 00
the ux matto showProjective Research — A conversation with Kyle Soucy — E28BioKyle Soucy is the Founding Principal of Usable Interface, an independent UX research consulting company specializing in qualitative user research, usability testing, research strategy, and training. She has spent the last 25 years helping create intuitive interfaces for a variety of different products ranging from desktop & mobile apps, websites, medical devices, home entertainment systems, and even kitchen appliances.Kyle is not just a practitioner but a catalyst for community development. She hosts a podcast, The UX Consultants Lounge, aimed at fostering a supportive collective and learning among UX professionals. As the Founder of NH UXPA and...
2025-12-261h 00
The UX Consultants LoungeAmy Heymans - Realities of an Agency Acquisition: Letting Go and Starting OverIn the final episode of 2025, Kyle sits down with someone who has been woven into her UX journey for nearly two decades: Amy Heymans — founder of Mad*Pow, founder of Beneficent, and co-founder of the Dignified Futures Conference.Amy and Kyle first met in 2006, when Mad*Pow was just a few people in a small Portsmouth, NH office. Over the next 13 years, Amy grew the agency into a nationally respected 70+ person consultancy known for its exceptional design work and its influential events, including HXD, the Center for Health Experience Design, and th...
2025-12-101h 01
DLLS Dallas Stars PodcastStars Keep Road Point Streak Alive In 3-2 OT Loss To NY Rangers | DLLS STARS POSTGAMECyber Monday = Our Best Diehard Deal Ever! https://alldlls.com/cyber-youtube The Dallas Stars extended their current road point streak to 11 games (7-0-4), but coughed up a 2-1 lead late in the third period, losing 3-2 in overtime to the New York Rangers on Tuesday night at Madison Square Garden. Kyle Capobianco and Mikko Rantanen scored the Dallas goals, while Carson Soucy and Will Cuylle scored in regulation for New York and Vladislav Gavrikov netting the game-winner in overtime. The other big news was that the Stars lost forward Tyler Seguin to an apparent l...
2025-12-031h 00
The UX Consultants LoungeLisa Dance - UX Still Needs a Public Awareness CampaignIn this episode of The UX Consultants Lounge, Kyle talks with Lisa Dance, a UX researcher, consultant, author, and community advocate based in Richmond, Virginia. Lisa is the founder of ServiceEase, creator of the UX Census RVA, author of Today Is the Perfect Day to Improve Customer Experiences, and a regular UX voice on Richmond’s business radio scene.Lisa brings a thoughtful, refreshing perspective on what it means to practice UX in a complex and shifting industry. She has built her career around improving hard to use systems, elevating customer ex...
2025-11-2559 min
Ran Talks DesignUX Researcher of 25 Years Teaches How to Use AI Without Losing TrustAI can summarize—but can it understand?In this episode, I sit down with Kyle Soucy, a UX researcher with 25 years of experience and one of the most respected voices in the research community.We talk about how to use AI in your research workflow without losing trust, rigor, or your job to a chatbot.You’ll learn:- How to spot AI hallucinations in your data- What makes synthetic users risky (and where they might be useful)- How to prompt AI tools for personas and journey maps- The right way to cross-check AI insights against real human data...
2025-11-1042 min
Lift Up Connections: Reimagining Life, Growth, and Reinvention TogetherFrom Downturn to Breakthrough: Kyle Soucy on Projective Techniques, Lean Experiments and Being BraveIn this episode, Christine Perfetti talks with Kyle Soucy, founder of Usable Interface and host of The UX Consultants Lounge.
Kyle has spent more than 20 years in UX research and is now writing a book on projective techniques, methods like collaging and sentence completion that surface insights traditional interviews often miss. She shares how these techniques open the door to deeper human understanding while also requiring careful attention to ethics and participant safety.
But this conversation goes beyond research methods. Kyle opens up about navigating the downturn in tech, the fear that came with slow...
2025-09-2544 min
The UX Consultants LoungeSteve Portigal and Justin Dauer - Solo, Together: How Two Independent UX Consultants are CollaboratingIn this episode, Kyle sits down with two UX industry veterans who are trying something new: Steve Portigal and Justin Dauer have announced a unique collaboration that allows them to work together while maintaining their independent practices.Steve Portigal has been running Portigal Consulting for over two decades, is the author of "Interviewing Users" and "Doorbells, Danger and Dead Batteries," and is a familiar face at conferences worldwide. Justin Dauer is the founder of Anomali by Design, author of "Creative Culture" and "In Fulfillment," and focuses on design leadership and building healthy creative environments.We...
2025-08-111h 18
The UX Consultants LoungeSusan Mercer - A Former Client's PerspectiveIn this episode of The UX Consultants Lounge, Kyle welcomes her first-ever client into the Lounge: Susan Mercer. With over 30 years of experience in digital technology—including roles in UI design, product management, and UX research leadership—Susan brings a rare and candid perspective on what it’s really like to hire and work with UX consultants.Kyle and Susan share their history of collaborating on two major projects, including one of the largest diary studies Kyle has ever led. From there, they dive into what clients think during the procurement process, how proposals get evaluated, what builds...
2025-07-211h 01
UserExperience.org19. Kyle Soucy: Founder of UsableInterface.com pt. 2Kyle Soucy is the Founding Principal of UsableInterface.com.In the second part of our conversation, I asked Kyle about the role of AI in UX research, especially when it comes to creating journey maps and personas. She shared key takeaways from her recent talk at the UXPA conference, where she emphasized that AI should be seen as a tool to enhance—not replace—human insight. We also explored projective techniques, which Kyle uses to surface deeper user needs and emotions during research. She explained why these methods are so powerful and gave examples of how they can...
2025-07-0926 minUserExperience.org18. Kyle Soucy: Founder of UsableInterface.com pt. 1Kyle Soucy is the Founding Principal of UsableInterface.com, a UX research consultancy specializing in qualitative user research and usability testing for major clients like Comcast, HP, and Pfizer. With over 25 years of experience, she has helped design intuitive interfaces for a wide range of products. Kyle has held leadership roles in UX communities, including founding the NH UXPA and chairing PhillyCHI, and is currently the Career Center Lead for the IA Conference. She is a frequent speaker and guest lecturer, with recordings of her talks available on Woman Talk Design. Kyle also hosts The UX Consultants Lounge podcast...
2025-07-0930 minLift Up Connections: Reimagining Life, Growth, and Reinvention TogetherBlending UX Consulting with a Mission-Driven Passion Project: Christine Perfetti on The UX Consultants’ LoungeThis week, I’m doing something a little different. I am the one in the interview seat.
I am excited to share my recent conversation with longtime friend and UX pioneer Kyle Soucy on her brilliant podcast, The UX Consultants’ Lounge.
In this personal episode, Kyle and I explore how my two-decade UX consulting career laid the groundwork for Lift Up Connections to support mid- and senior-level women at career and life inflection points.
We discuss the fears and freedom of reinventing your path, why community is essential in uncertain times, and what it m...
2025-07-031h 18
The UX Consultants LoungeDan Brown - From EightShapes to Curious Squid: Building, Closing, and Reimagining a UX ConsultancyIn this episode of The UX Consulting Lounge, host Kyle Soucy sits down with longtime friend and industry leader Dan Brown to explore the evolution of his consulting journey—from co-founding the beloved UX agency EightShapes to launching his solo consultancy, Curious Squid.Together, they dive into:The origin story and 18-year legacy of EightShapesWhy Dan and his co-founder Nathan Curtis ultimately decided to close the agencyThe emotional and operational realities of hiring employees as a small consultancyHow Dan approached building Curious Squid, his new independent consultancy The mindset shift from running a team to going sol...
2025-06-301h 02
UX IRLGearing up for IAC25 The Information Architecture Conference (IAC) recently wrapped up May 3rd, and we've got the inside scoop from the folks running what continues to be one of our favorite conferences. We spoke with Ashley Brewer, IAC25 co-chair, and Kyle Soucy, Career Center coordinator, on what to expect prior to the conference, why gathering in-person is critical in 2025, and how first-time attendees make the most of their experience. Watch the recording: https://www.youtube.com/live/LZBL5wtHqMk?si=j5qhFdotW44hH319 Join our livestream on YouTube and Twitch every month. We'd love to hear from...
2025-05-0849 min
The UX Consultants LoungeChristine Perfetti - Blending UX Consulting with a Mission-Driven Passion ProjectIn this episode of The UX Consulting Lounge, host Kyle Soucy reconnects with long-time friend and UX veteran Christine Perfetti for a deeply honest and inspiring conversation about career reinvention, self-worth, and the power of authentic connection.After decades of success in the UX world—most recently through her consultancy, Perfetti Media—Christine found herself at a professional and personal crossroads. Instead of staying the course, she decided to explore something new: a passion project called Lift Up Connections, where she brings women together in small cohorts to help them navigate career and life inflection points with clar...
2025-04-011h 17
Locked On Canucks - Daily Podcast On The Vancouver Canuckswho the puck is Vittorio Mancini on the Canucks?Is it Victor? Or Victorino? Anyways, I'm impressed and looking forward to his progress here with the Vancouver Canucks. Kind of makes me stomach the Carson Soucy trade a bit more. Vittorio or Victor Mancini is really cool. But also, allows us to hope again that the Playoffs are a thing ASAP so that guys like him and Pettersson and Willander can gain experience. Again, in a world far-far-far away...but close as well, we won the J.T. Mille...
2025-03-1337 minLocked On Canucks - Daily Podcast On The Vancouver CanucksCanucks TRADE Carson Soucy to the Rangers for a 3rd Round PickIt was nice knowing you.... Carson Soucy of the New York Rangers was just acquired in a trade involving your Vancouver Canucks... Wait did that make sense. Anyways,let's talk about it and more of what y'all have to say on this episode of Locked On Canucks. Join Kyle's Discord: https://discord.gg/am9vJJPqej Follow & Subscribe on all Podcast platforms… 🎧 https://link.chtbl.com/LOCanucks?sid=... Support Us By Supporting Our Sponsors!
2025-03-0717 minLocked On Canucks - Daily Podcast On The Vancouver CanucksCanucks NOT HAPPY with offers for Brock Boeser...Look around... Too many contenders and pretenders and not enough availability. That means, Brock Boeser should look like Gretzky or Ovechkin in the market, but will he? Eh, this is the tarrific world we live in. Anyways, let's talk about the Vancouver Canucks before the trade deadline and the whole Pius Suter, Brock Boeser, Carson Soucy and Forbert thing. Join Kyle's Discord: https://discord.gg/am9vJJPqej Follow & Subscribe on all Podcast platforms… 🎧 htt...
2025-03-0634 min
ScuttlePuck NHL Hockey PodcastEpisode Norm Ullman (490): Seth Jones to Florida. Will Any Trades Be Left for Deadline Day?Seth Jones was traded by the Blackhawks Saturday in one of the bigger moves so far in the lead up to the trade deadline. Will there be anything left for deadline day? The Oilers broke a 5 game losing streak while the Jets had their 11 game winning streak come to an end. Listen Here: Apple Podcasts Direct MP3 iHeart Radio Title Player Norm Ullman - 490 Goals News 6 Trades this week Seth Jones Trade Jones plus 2026 4th to Florida for Spencer Knight and 2026 1st, protected to Chicago. Chicago retained $2,500,000 Oilers break 5 game losi...
2025-03-021h 12
The UX Consultants LoungeLisa Bragg - The Art of Purposeful Self-Promotion: Being a Signal Through the NoiseIn this engaging episode of The UX Consultants Lounge, host Kyle Soucy sits down with Lisa Bragg, an expert in strategic self-promotion and the author of "Bragging Rights: How to Talk about Your Work Using Purposeful Self-Promotion." Together, they explore the nuanced art of self-promotion that doesn't just add to the noise but acts as a clear signal, bringing value and visibility to your work. Whether you're a UX consultant or in any field where self-promotion feels a bit icky, this episode offers practical advice and thoughtful insights to help you share your accomplishments confidently and effectively.
2025-02-1957 minLocked On Canucks - Daily Podcast On The Vancouver CanucksThe Hughes injury talk the Canucks have to haveVancouver Canucks fans have been pleading for this team to get tougher. And with Quinn dealing with injury after injury, it’s safe to say that his protection is in need of policing. Especially with the playoffs in a couple of months. Let’s talk about team toughness, keep Carson Soucy, the game against San Jose, the Marcus Pettersson contract and more about the 4 Nations tournament on the latest episode of Locked on Canucks. In other words, get well soon Quinn Hughes.
2025-02-0639 min
The UX Consultants LoungeTamara Adlin - The Power of AlignmentIn this episode of the UX Consultants Lounge, host Kyle Soucy speaks with Tamara Adlin, owner of Adlin, Inc., a consultancy specializing in helping early-stage startups and larger companies with product alignment and redesigns. They discuss her impressive career journey and her profound impact on the field of UX consulting. Tamara shares her experiences transitioning from a corporate role at Amazon to establishing her own consultancy, along with the lessons learned from a brief stint co-creating an agency.Key Topics Discussed:Challenges and Rewards of Specializing: Insights into the implications of specializing...
2025-02-0356 min
The UX Consultants LoungeErika Hall and Mike Monteiro - Consulting with Backbone: Authenticity, Humanity, and the Value of Hard TruthsIn this episode of The UX Consultants Lounge, host Kyle Soucy sits down with two legendary figures in the UX and design consulting world: Erika Hall and Mike Monteiro, co-founders of Mule Design. Known for their honesty, wit, and willingness to challenge the status quo, Erika and Mike bring decades of experience—and a few well-placed truth bombs—to this candid conversation about UX consulting.Key Topics Covered:The Origin of Mule Design: Why they chose the name Mule and how it represents their approach to c...
2024-12-171h 03
The UX Consultants LoungeLynne Polischuik & Justin Davis - Navigating the Evolution of UX Consulting: Adapting to Industry ShiftsIn this episode of The UX Consultants Lounge, host Kyle Soucy welcomes Lynne Polischuik and Justin Davis, two seasoned UX consultants, to discuss the evolving landscape of UX consulting. From the challenges of today’s market to the exciting opportunities presented by AI and emerging work models, this episode dives deep into the current state of UX consulting and where it’s headed.At the top of this episode, Kyle shares a personal update about navigating the unexpected cancellation of a big project and the lessons she learned about asking for help, trusting her...
2024-11-211h 18Locked On Canucks - Daily Podcast On The Vancouver CanucksJ.T. Miller BENCHED, but what about Myers & Soucy?The Vancouver Canucks continue with their brand of hockey so far this season...nothing but chaos. Beggsy and Bhawan break down the Canucks topsy turvy affair with the Nashville Predators, including the J.T. Miller benching & the biggest flaw with this team rearing it's ugly head once again. Also, can Rick Tocchet finally reward a couple of guys who deserve lineup promotions? Buy a shirt. Read a blog. Design a shirt: http://canucks.kylebhawan.com *not associated with Locked On*** Join Kyle's Discord: https://discord.gg/am9vJJPqej Follow & Subsc...
2024-11-1830 min
The UX Consultants LoungeElizabeth Creighton - Scaling Your UX Consultancy: Newsletters, Courses, and DeliverablesIn this episode of the UX Consultants Lounge, host Kyle Soucy sits down with Elizabeth Creighton, the owner of Brazen, a consultancy that offers UX research and training services. Elizabeth shares great tips about scaling your UX consultancy through newsletters, online courses, and investing in deliverables. Plus, they discuss the emotional journey of having to pause your consulting practice in order to take a leave of absence and how to bounce back. Key Topics Covered:The Power of Newsletters: Elizabeth discusses how starting a newsletter helped her connect with clients, maintain visibility, a...
2024-10-081h 05
The UX Consultants LoungeBecca Kennedy - From Academia to UX ConsultingIn this episode of the UX Consultants Lounge, host Kyle Soucy sits down with Becca Kennedy, the owner of Kennason, a UX consultancy that combines design research and content design services. With over 15 years in the industry and nearly a decade of running her own consultancy, Becca shares her insights and experiences in the world of UX consulting.What You’ll Learn:Becca’s Transition from Academia to UX Consulting: Becca discusses her journey from earning a PhD in Human Factors Psychology to becoming a successful UX consultant. She delves into how her...
2024-08-261h 10
The UX Consultants LoungeKaren McGrane - Embracing Adaptability in UX ConsultingIn this episode, host Kyle Soucy is joined by Karen McGrane, a renowned UX consultant, to dive deep into the intricacies of UX consulting, running a consulting business, and adapting to industry changes. Karen shares her extensive experience, from starting and running multiple consulting firms to managing business downturns and shifting industry norms. Karen’s wealth of experience and candid reflections make this a must-listen for anyone in the UX consulting community!Key Points Discussed:Introduction to Autogram: Karen discusses her current consultancy, Autogram, which she started during the pandemic wit...
2024-07-231h 08
The UX Consultants LoungeIntroduction: An Interview with Your Host, Kyle SoucyIn this special introductory episode, we get to know Kyle, the host of our UX Consultant Podcast. Celebrating her 20th year in business as an independent UX research consultant, Kyle shares her journey, the motivations behind starting this podcast, and what listeners can expect in future episodes. Joined by her children, Roger and Gabriel, Kyle answers some of the most frequently asked questions about her career, offering a personal and heartfelt look into her life as a consultant.Show Highlights:Introduction to Kyle (00:00:00) - Kyle introduces herself and her company, Usable Interface...
2024-07-0240 min
The UX Consultants LoungeTrailer: Welcome to the UX Consultants LoungeLinks and Resources:Connect with Kyle on LinkedIn.Learn more about Kyle's UX Research consultancy, Usable Interface.Submit a question or story: Have a question or topic that you'd like us to cover in a future episode and/or want to share an anonymous consulting story? Submit your questions and stories. Don't want to miss an episode? Be sure to sign up for the podcast newsletter.Thanks for tuning in! Don’t forget to subscribe and leave a review on Apple Podcasts, Spotify, or your fa...
2024-07-0101 min
The Swashbuckling Ladies Debate SocietyMy Life Is Like Broken GlassSeason 4, Episode 4: “My Life Is Like Broken Glass” was written, directed and edited by Kyle Olson, our Producer and Sound Designer is that host with the most Ryan FitzPatrick. Our talent wrangler is that life of the party known as Brooke Underveith. Starring Amy Shaw as Zinnia, Anastasia Plumb as Saffron, Kara Gallo as Goldie, Shelly Trujillo as Bella, Krissy Lenz as Lady Voss and Christopher Soucy & Justin Kent as George & Marshall. Our theme song is written and performed by Hedley Knights and our interstitial music is ‘Intended Force’ by Kevin Macleod. Make sure to follow us on Instagram @OxAndHar...
2022-11-2935 min
The Swashbuckling Ladies Debate SocietyDrop The BouillabaisseSeason Three, Episode Five: Drop The Bouillabaisse, was written, directed and edited by Kyle Olson, our Producer and Sound Designer is Ryan FitzPatrick. Our talent wrangler is Brooke Underveith!
Starring Amy Shaw as Zinnia, Anastasia Plumb as Saffron, Kara Gallo as Goldie, Ryan FitzPatrick as the Steward, Christopher Soucy as The Quartermaster, and Justin Kent not only Vicious Swaa but Tim Brule and also Virgil!
Our theme song is written and performed by Hedley Knights and our interstitial music is ‘Intended Force’ by Kevin Macleod. The Swashbuckling Ladies Debate Society is a Ox and Hare Medi...
2021-11-0227 min
97 UX ThingsKyle Soucy - Research - Data Alone Does Not Create Empathy, Storytelling is KeyKyle Soucy discusses her chapter about how we can improve our research readouts by focusing on the presentation, not the report.
2021-07-2026 min
2016-03-0500 min
Tent Talks by Chicago Camps202 - Kyle SoucyChicago Camps interviews Kyle Soucy, Founding Principal at Usable Interface. Kyle is a Speaker Mentor at Speaker Camp Boston on October 11th, 2014.
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About Kyle Soucy
Kyle Soucy (@kylesoucy) is the Founding Principal of Usable Interface (www.usableinterface.com), an independent UX consulting company specializing in user research and usability testing. Her industry diverse client list includes Comcast, Hewlett-Packard, Intuit Inc., McGraw-Hill, and Pfizer to name a few. She has spent the last 14 years helping create intuitive interfaces for a variety of different products, ranging from websites to touch screen devices.
Kyle...
2014-09-2120 min
Boxes and Arrows PodcastProfessional IA and UX Organizations – How to Start and Run a Successful Local Group or ChapterDuring this session, Founder of Usable Interface, Kyle Soucy, and Senior User Experience Architect at FactSet Research Systems Inc, Nasir Barday share how to keep the momentum of a group going strong.
2009-04-2400 min